SYSTEM REQUIREMENTS SNOW PRODUCTS · PDF fileDEPENDENCIES ON OTHER SNOW PRODUCTS ... Operating system Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2 or 2016

SYSTEM REQUIREMENTS

SNOW PRODUCTS

Document date 2017-12-13

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CONTENTS SNOW LICENSE MANAGER (8.X) ....................................................................................................................... 4

DEPENDENCIES ON OTHER SNOW PRODUCTS ................................................................................................................. 4 CLIENT REQUIREMENTS ............................................................................................................................................. 5

Administration Tool requirements (Windows application only) ..................................................................... 5 Web client requirements ................................................................................................................................ 5

SERVER REQUIREMENTS ............................................................................................................................................ 6 Server recommendations for up to 1,000 units .............................................................................................. 6 Server recommendations for 1,000 – 5,000 units ........................................................................................... 7 Server recommendations for 5,000 – 30,000 units ......................................................................................... 9 Server recommendations for 30,000 – 100,000 units ................................................................................... 11

SNOW AUTOMATION PLATFORM .................................................................................................................. 13

SERVER REQUIREMENTS .......................................................................................................................................... 13 Server recommendations for up to 1,000 users ............................................................................................ 13 Server recommendations for 1,000+ users ................................................................................................... 15

CLIENT REQUIREMENTS ........................................................................................................................................... 16 Web client requirements .............................................................................................................................. 16

SNOW DEVICE MANAGER 5 ............................................................................................................................ 17

CLIENT REQUIREMENTS ........................................................................................................................................... 17 SDM Manager .............................................................................................................................................. 17 SDM Self Service ........................................................................................................................................... 17 Snow Mobility Manager ............................................................................................................................... 17

SERVER REQUIREMENTS .......................................................................................................................................... 18 On-premise Standard server recommendations ........................................................................................... 18 On-premise Distributed server recommendations ........................................................................................ 19 On-premise Clustered server recommendations .......................................................................................... 21

SNOW INVENTORY SERVER (5.X) .................................................................................................................... 24

Application Server (Master Server) ............................................................................................................... 24 Application Server (Service Gateway) ........................................................................................................... 24 Database server ............................................................................................................................................ 24 Admin Console (Windows application only) ................................................................................................. 25 Snow Mobile Information Server (Mobile Inventory, optional) .................................................................... 25

SNOW INVENTORY AGENTS ........................................................................................................................... 26

Snow Inventory 5 Agent for Windows .......................................................................................................... 26 Snow Inventory 5 Agent for Unix .................................................................................................................. 27 Snow Inventory 5 Agent for macOS .............................................................................................................. 27 Snow Inventory 5 Agent for Linux ................................................................................................................. 28 Snow Inventory 5 Oracle Scanner ................................................................................................................. 29

SNOW INVENTORY CLIENTS ........................................................................................................................... 30

Snow Inventory Client for Windows 3.7........................................................................................................ 30 Snow Inventory Client for Unix 2.0 ............................................................................................................... 31 Snow Inventory Client for OS X 2.3 ............................................................................................................... 31

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Snow Inventory Client for Linux 1.9 .............................................................................................................. 32 Snow Inventory Oracle Scanner 2.3 .............................................................................................................. 33

SNOW INTEGRATION MANAGER 5.6 .............................................................................................................. 34

SNOW INTEGRATION MANAGER REQUIREMENTS .......................................................................................................... 34 SNOW INTEGRATION CONNECTOR REQUIREMENTS ....................................................................................................... 34

Third party Inventory Tools .......................................................................................................................... 34 Virtual and Terminal Server environments ................................................................................................... 37 MDM/EMM Tools ......................................................................................................................................... 38 Data Exchange .............................................................................................................................................. 39 Cloud Services ............................................................................................................................................... 40

SNOW FOR SERVICENOW ............................................................................................................................... 41

SNOW FOR SERVICENOW 2.0 .................................................................................................................................. 41 SNOW FOR SERVICENOW EXPRESS ............................................................................................................................ 42

SNOW OPTIMIZER FOR SAP® SOFTWARE ....................................................................................................... 43

SNOW DISTRIBUTION 5.5 ............................................................................................................................... 44

DISTRIBUTION POINT (FILE SERVER) REQUIREMENTS ...................................................................................................... 44 CORE SERVICE ....................................................................................................................................................... 44 DISTRIBUTION MANAGER ........................................................................................................................................ 44 DATABASE SERVER ................................................................................................................................................. 44

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SNOW LICENSE MANAGER (8.X) These recommendations span minimum, midpoint and high-end scenarios for server installations of Snow License Manager.

Regardless of the used inventory solution, Snow Inventory Server needs to be installed as the inventory data source for Snow License Manager. All external inventory data sources need to report to Snow Inventory via Snow Integration Manager.

For specific hardware requirements, review the installation profiles to determine which profile best fits the number of inventoried client computers and mobile devices in the environment. All profiles described in this document refer to resources dedicated to Snow Software environments without third party systems or software (other than OS and SQL Server) running on the same hardware.

DEPENDENCIES ON OTHER SNOW PRODUCTS To utilize certain features in Snow License Manager, the following Snow products are required to be

installed.

Feature Requirement

Oracle support Snow Inventory 5 Agent for Windows or Snow Inventory Client for Windows, version 3.5 (or higher)

Web application metering Snow Inventory 5 Agent for Windows or Snow Inventory Client for Windows, version 3.5 (or higher)

Snow Inventory Server 5 or Snow Inventory Data Receiver (IDR)*, version 2.1 (or higher)

Virtual Desktop Infrastructure detection

Virtual Desktop Access licensing

Snow Inventory 5 Agent for Windows or Snow Inventory Client for Windows, version 3.7 (or higher)

Mobile SAM Snow Integration Manager**

Microsoft Office 365 Snow Integration Manager and the Snow Integration Connector for Microsoft Office 365

Snow Inventory Server 5.1.5 (or higher) or Snow Inventory Data Receiver (IDR)*, version 2.1 (or higher)

Active Directory Discovery Snow Inventory Server 5 or Snow Active Directory Discovery Service

Transport of inventory data from Snow Inventory clients over HTTP

Snow Inventory Server 5 or Snow Inventory Data Receiver (IDR)*, version 2.1 (or higher)

Use of external inventory data sources Snow Integration Manager**

* When installing the IDR, you will be asked to enter the host name of Snow License Manager (SLM endpoint). If required, you can change the host name later on by using the Snow Inventory Data Receiver – Configuration (IDRConfig.exe).

** For information on available integration connectors, refer to separate documentation for the Snow Integration Manager, which is available for download at www.snowsoftware.com/int/download.

http://www.snowsoftware.com/int/download

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CLIENT REQUIREMENTS

ADMINISTRATION TOOL REQUIREMENTS (WINDOWS APPLICATION ONLY)

Component Minimum requirements

Operating system One of the following:

▪ Microsoft Windows Vista, 7, 8, 8.1 or 10

▪ Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2, 2016

RAM 4 GB or greater

Installed software Microsoft .NET Framework 3.5

Microsoft .NET Framework 4.5

WEB CLIENT REQUIREMENTS



▪ Microsoft Windows

▪ Apple Mac OS X

Internet browser Internet Explorer, version 11 or higher

Microsoft Edge, version 38 or higher

Mozilla Firefox, version 52 or higher

Apple Safari, version 10 or higher

Google Chrome, version 57 or higher

Browser specific requirements

JavaScript and cookies enabled

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SERVER REQUIREMENTS

SERVER RECOMMENDATIONS FOR UP TO 1,000 UNITS This profile applies for:

▪ 1-1,000 inventoried client computers and mobile devices registered in the platform.

SERVER SOFTWARE ENVIRONMENT

Snow License Manager Snow Inventory SQL Server

Server 1 (physical or virtual) X X X

SERVER


Database requirements Microsoft SQL Server 2008 R2, 2012, 2014 or 2016

▪ Express editions not supported

▪ Case sensitive collations not supported

▪ The Snow Inventory database and the Snow License Manager database need to use the same collation.

Operating system Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2 or 2016

Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB980368

(KB980368 is included in Microsoft Windows Server 2008 R2 SP1).

Processor Single Xeon 2.4 GHz Quad Core or equivalent

Disk 20 GB free space minimum

RAM 8 GB or greater

Network card 100/1000 Mbit Ethernet



The two roles Application server and Web server are required.

The web role service Application Development is required, including ASP.NET functionality.

The web role service Security is required, including Basic Authentication and Windows Authentication.

Snow Inventory database needs to reside on the same SQL server instance as the SnowLicenseManager database.

Server configuration To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443.

Database configuration SQL Server authentication must be enabled.

SQL server COMPATIBILITY_LEVEL must be 100 or greater.

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SERVER RECOMMENDATIONS FOR 1,000 – 5,000 UNITS This profile applies for:

▪ 1,000-5,000 inventoried client computers and mobile devices registered in the platform.



Server 1 (physical or virtual) X X

Server 2 (physical or virtual) X

APPLICATION SERVER



Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB980368

(KB980368 is included in Microsoft Windows Server 2008 R2 SP1).

Processor Single Xeon 2.4 GHz Dual Core or equivalent


RAM 8 GB or greater








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DATABASE SERVER






Operating system Microsoft Windows Server 2008 x64, 2008 R2, 2012, 2012 R2, or 2016


Disk configuration 50 GB free space minimum

Installed software Snow Inventory database needs to reside on the same SQL server instance as the SnowLicenseManager database.

RAM 8 GB or greater




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Server 3 (physical) X

APPLICATION SERVER (SNOW LICENSE MANAGER)



Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB980368 (KB980368 is included in Microsoft Windows Server 2008 R2 SP1).



RAM 16 GB or greater








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INVENTORY SERVER (SNOW INVENTORY)


Operating system Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2, or 2016



RAM 8 GB or greater




Server configuration To enable Snow Inventory agents to communicate with the server, a port (any) needs to be opened and specified (port 443 is recommended).

To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443.

DATABASE SERVER














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▪ For 100,000 or more inventoried client computers – please consult Snow Software for best architecture and specifications.






APPLICATION SERVER (SNOW LICENSE MANAGER)



Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB980368 (KB980368 is included in Microsoft Windows Server 2008 R2 SP1).











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INVENTORY SERVER (SNOW INVENTORY)









Server configuration To enable Snow Inventory agents to communicate with the server, a port (any) needs to be opened and specified (port 443 is recommended).

To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443.

DATABASE SERVER







Processor 2 x Xeon 2.0 GHz Quad Core or equivalent

Storage

(not including OS storage and temp database)

600 GB high performance storage

(HP IO Accelerator or equivalent)






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SNOW AUTOMATION PLATFORM Automation Platform can potentially face every user in the company, making a wide range of services available for request. With low usage, where few users browse the interface and few workflows are run, the server will not need many resources. When the number of users and executed workflows increases, so does the load on the server. With high load it may be required to deploy additional resources, and eventually to split the components of the Automation Platform onto different servers (web and Workflow Engine). Automation Platform supports changing the configuration after the product has been installed. Consult Snow Software for more information when tuning the environment.

SERVER REQUIREMENTS

SERVER RECOMMENDATIONS FOR UP TO 1,000 USERS This profile applies for:

▪ 1-1,000 users


Snow Automation Platform SQL Server


SERVER


Database requirements Microsoft SQL Server 2008, 2008 R2, 2012, 2014, 2016 (MS SQL Express 2008 or higher can be used in test environments)

SQL Management Tools

SQL Server Browser must be enabled

User performing the installation must have permission to create databases and create logins on the database server.

Operating system Microsoft Windows Server 2008 SP2, 2008 R2, 2012, 2012 R2, 2016

Processor Single Xeon 2 GHz Quad Core or equivalent


RAM 4 GB or greater


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Installed software Microsoft PowerShell 3.0 (not included in Windows Server 2008 R2 or older) Microsoft .NET Framework 4.5

The server role Web server is required.

The feature AD DS and AD LDS Tools is required. Verify that Active Directory module for Windows PowerShell is enabled.

The web role service Security is required, including Windows Authentication.

The web role service Application Development is required, including the following functionality:

▪ .NET Extensibility 3.5


▪ ASP.NET 3.5

▪ ASP.NET 4.5

▪ ISAPI Extensions

▪ ISAPI Filters

Windows Authentication must be enabled.

WebDav must be disabled.

PowerShell scripts must be enabled in both x86 and x64 mode.

Additional requirements AD service accounts to run workflows and web application.

An AD security group for administrative access to the Automation Platform.

A SQL Alias pointing to the SQL database server

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SERVER RECOMMENDATIONS FOR 1,000+ USERS This profile applies for:

▪ 1,000+ users


Snow Automation Platform SQL Server



APPLICATION SERVER (AUTOMATION PLATFORM)





RAM 32 GB


Installed software Microsoft PowerShell 3.0 (not included in Windows Server 2008 R2 or older) Microsoft .NET Framework 4.5


The feature AD DS and AD LDS Tools is required. Verify that Active Directory module for Windows PowerShell is enabled.

The web role service Security is required, including Windows Authentication.




▪ ASP.NET 3.5

▪ ASP.NET 4.5


▪ ISAPI Filters

Windows Authentication must be enabled.

WebDav must be disabled.

PowerShell scripts must be enabled in both x86 and x64 mode.

Additional requirements AD service accounts to run workflows and web application.

An AD security group for administrative access to the Automation Platform.

A SQL Alias pointing to the SQL database server

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DATABASE SERVER


Database requirements Microsoft SQL Server 2008, 2008 R2, 2012, 2014, 2016





Storage

(not including OS storage and temp database)

100 GB high performance storage

(HP IO Accelerator or equivalent)

RAM 64 GB


CLIENT REQUIREMENTS

WEB CLIENT REQUIREMENTS


Internet browser Google Chrome 51.0 or higher

Internet Explorer 9 or higher

Microsoft Edge 11 or higher

Mozilla Firefox 47.0 or higher

Safari 10 or higher

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SNOW DEVICE MANAGER 5

CLIENT REQUIREMENTS

SDM MANAGER



▪ Microsoft Windows 7, 8 or 10

▪ Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2

RAM 4 GB or greater


SDM SELF SERVICE



▪ Microsoft Windows

▪ Apple Mac OS X

Internet browser Internet Explorer 9.0 or higher

Mozilla Firefox 3.6 or higher

Opera 10.0 or higher

Apple Safari 5.0 or higher

Google Chrome 8.0 or higher



SNOW MOBILITY MANAGER


Internet browser Internet Explorer 11 or higher

Microsoft Edge

Google Chrome

Apple Safari



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SERVER REQUIREMENTS

ON-PREMISE STANDARD SERVER RECOMMENDATIONS This profile applies for:

▪ 1 - 5,000 mobile devices


Snow Device Manager DB Server


SERVER


Database requirements Microsoft SQL Server 2005 or higher

MySQL 5.0 or higher

Operating system Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2










▪ ASP.NET 3.5

▪ ASP.NET 4.5


▪ ISAPI Filters

Firewall configuration The following ports must be open:

▪ Inbound: TCP 443 (any source)

▪ Outbound: TCP 443 (any destination)

▪ Outbound: TCP 2195 (gateway.push.apple.com)

▪ Outbound: TCP 5235 (gcm.googleapis.com)

Additional requirements An external DNS name for the server, reachable from the internet

A valid signed SSL certificate for the external DNS name

An SQL database account with permission to Create, Alter, and Use databases

A MySQL user account with permission to Create and Modify schema

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ON-PREMISE DISTRIBUTED SERVER RECOMMENDATIONS This profile applies for:

▪ 5,000 - 10,000 mobile devices

▪ Installations where limitation of external data connections is critical and requires splitting over networks such as DMZ and backend.


SDM Gateway SDM Server



SDM GATEWAY





RAM 8 GB or greater







▪ ASP.NET 3.5

▪ ASP.NET 4.5


▪ ISAPI Filters







Optional: Separate server for the database

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SDM SERVER









▪ Inbound: TCP 11000 (sdm gateway)



DATABASE SERVER (OPTIONAL)



MySQL 5.0 or higher


Any Linux or Unix distribution with support for MySQL



For information on Raid storage configuration - Storage Top 10 Best Practice (http://technet.microsoft.com/en-us/library/cc966534.aspx)



Database configuration Initial MySQL or MSSQL setup with username and password

http://technet.microsoft.com/en-us/library/cc966534.aspx


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ON-PREMISE CLUSTERED SERVER RECOMMENDATIONS This profile applies for installations with the following requirements:

▪ Need for scalability with regards to number of domains, devices, and general capacity.

▪ Consult Snow Software for best architecture and specifications.


Load Balancer SDM Gateway SDM Server






LOAD BALANCER


Operating system Any Linux or Unix distribution with reliable support for HAProxy *




Network card 1Gbit Ethernet

Installed software HAProxy *

Firewall configuration The following port must be open:


* Snow designs, implements, and supports Snow Device Manager using HAProxy for load balancing.

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SDM GATEWAY












▪ ASP.NET 3.5

▪ ASP.NET 4.5


▪ ISAPI Filters







SDM SERVER









▪ Inbound: TCP 11000 (sdm gateway)



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DATABASE CLUSTER



MySQL 5.0 or higher


Any Linux or Unix distribution with support for MySQL



For information on Raid storage configuration - Storage Top 10 Best Practice (http://technet.microsoft.com/en-us/library/cc966534.aspx)



Database configuration Initial MySQL or MSSQL setup with username and password



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SNOW INVENTORY SERVER (5.X)

APPLICATION SERVER (MASTER SERVER)

Component Requirements

Operating system Microsoft Windows Server 2008 R2, 2012, 2012 R2, or 2016 *

Processor architecture x64 (64-bit), Itanium based systems are not supported.

Installed software Microsoft .NET Framework 3.5 (required for Snow Update Service)


Microsoft PowerShell 4.0 or higher (included in Windows Server 2012 R2 and higher)

To enable use of the Transport Layer Security (TLS) 1.2 protocol for SHA512 certificates, install this update for the Windows operating system: https://support.microsoft.com/en-us/help/2973337/sha512-is-disabled-in-windows-when-you-use-tls-1-2


* For server hardware requirements, please follow server recommendations for Snow License Manager.

APPLICATION SERVER (SERVICE GATEWAY)



Microsoft Windows 7, 8, 8.1, or 10



To enable use of the Transport Layer Security (TLS) 1.2 protocol for SHA512 certificates, install this update for the Windows operating system: https://support.microsoft.com/en-us/help/2973337/sha512-is-disabled-in-windows-when-you-use-tls-1-2


DATABASE SERVER




Database Microsoft SQL Server 2008 R2, 2012, 2014 or 2016






https://support.microsoft.com/en-us/help/2973337/sha512-is-disabled-in-windows-when-you-use-tls-1-2




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ADMIN CONSOLE (WINDOWS APPLICATION ONLY)


Operating system Microsoft Windows Server 2008 R2, 2012, 2012 R2, or 2016

Microsoft Windows 7, 8, 8.1, or 10

RAM 4 GB or greater



SNOW MOBILE INFORMATION SERVER (MOBILE INVENTORY, OPTIONAL)



MySQL 5.0 or higher











▪ ASP.NET 3.5

▪ ASP.NET 4.5


▪ ISAPI Filters







A valid signed SSL certificate for the external DNS name


A MySQL user account with permission to Create and Modify schema

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SNOW INVENTORY AGENTS

SNOW INVENTORY 5 AGENT FOR WINDOWS


Operating system

(Embedded and IoT Core versions not supported)

One of the following:

▪ Microsoft Windows Server 2016 1)

▪ Microsoft Windows Server 2012 R2 (x64)

▪ Microsoft Windows Server 2012 (x64)


▪ Microsoft Windows Server 2008 (x86, x64)

▪ Microsoft Windows Server 2003 R2 (x86, x64)

▪ Microsoft Windows Server 2003 (x86, x64) 2)

▪ Microsoft Windows 10 (x86, x64)

▪ Microsoft Windows 8.1 (x86, x64) 4)

▪ Microsoft Windows 8 (x86, x64) 4)


▪ Microsoft Windows Vista (x86, x64)

▪ Microsoft Windows XP (x86, x64)

Processor architecture x86/x64 (32-bit and 64-bit), Itanium based systems are not supported.

Configuration The Snow Inventory Agent must be configured to send inventory data to the Snow Inventory Server (Master Server or Service Gateway).

Ports Configurable

PowerShell scripting support PowerShell 5.1 – Both signed and unsigned scripts

PowerShell 5.0 – Signed scripts only

PowerShell 4.x – Both signed and unsigned scripts


Oracle Scanning Java Runtime Environment 6.0 (1.6) or higher is required to utilize the Snow Inventory Oracle Scanner.

NOTE: Java Runtime Environment 1.7.0_7 must not be used.

Virtual Desktop Infrastructure Supported technologies (protocols):

▪ Citrix XenDesktop (RDP)

▪ Citrix VDI-in-a-Box (RDP)

▪ Microsoft Virtual Desktop Infrastructure (RDP)

▪ VMware Horizon View (RDP, PCoIP)

Virtual application technologies 5)

Supported technologies:

▪ Citrix XenApp

▪ Microsoft App-V

▪ VMware ThinApp

Cloud Application Discovery and Metering

(introduced in version 5.2.0)

Supported browsers:

▪ Google Chrome, version 59 or higher

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Web application metering 3) One of the following:


▪ Microsoft Windows Server 2012 R2

▪ Microsoft Windows Server 2012




▪ Microsoft Windows 8.1 4)

▪ Microsoft Windows 8 4)

▪ Microsoft Windows 7

▪ Microsoft Windows Vista SP1

▪ Microsoft Windows XP SP3

1) The feature Nano Server is not supported

2) Support for Secure Hash Algorithms (SHA) is not included by default in Windows Server 2003 SP2 and lower. To use certificates based on SHA, install the hotfix KB938397. For details, see Microsoft TechNet - https://blogs.technet.microsoft.com/pki/2010/09/30/sha2-and-windows/

3) To fully utilize the metering capability of cloud based applications when using proxy servers, these websites need to be configured to be bypassed from the proxy. Proxies encrypt/scramble the website address and any connectivity going through the proxy will not be metered.

4) RT edition not supported

5) Scanning only. The Inventory agent cannot be virtually installed

SNOW INVENTORY 5 AGENT FOR UNIX


Operating system IBM AIX 5.3, 5.4, 6.1, 7.1, 7.2

Solaris 8, 9, 10, 11

HP-UX 11.11, 11.23, 11.31

Installed software Java Runtime Environment 6.0 (1.6) or higher

Java Runtime Environment 6.0 (1.6) or higher is also required to utilize the Snow Inventory Oracle Scanner.


SNOW INVENTORY 5 AGENT FOR MACOS


OS Version 10.6, 10.7, 10.8, 10.9, 10.10, 10.11, 10.12, 10.131) (10.6 is supported using Snow Inventory Client 2.3) (10.4 and 10.5 are supported using Snow Inventory Client 2.2)

Processor architecture Intel x86 (32-bit)

Intel x64 (64-bit)

1) Limited scanning of APFS file system and NVMe-disks; Information about “free disk space” and “total disk space” is not included in the scan result. The Software inventory is unaffected of this limitation. Additional detection for APFS and NVMe will be included in a later version of Snow Inventory Agent for macOS.

https://blogs.technet.microsoft.com/pki/2010/09/30/sha2-and-windows/

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SNOW INVENTORY 5 AGENT FOR LINUX


Operating system Amazon Linux AMI 2017.03 and 2017.09

Amazon Linux AMI 2016.03 and 2016.09





Amazon Linux AMI 2011.09

CentOS 7.0-7.4

CentOS 6.0-6.9

CentOS 5.0-5.11

Debian 8.0-8.2, 8.5

Debian 7.0-7.6

Debian 6.0.00-6.0.10

Debian 5.x

Oracle Linux 7.0-7.2

Oracle Linux 6.0-6.5, 6.7-6.8


Oracle Enterprise Linux 4.x

Red Hat Enterprise Linux 7.0-7.4



Red Hat Enterprise Linux 4.x

SUSE 12

SUSE 11*

SUSE 10

Ubuntu/Kubuntu 16.04

Ubuntu/Kubuntu 15.04 and 15.10

Ubuntu/Kubuntu 14.04, 14.10

Ubuntu/Kubuntu 13.x

Ubuntu/Kubuntu 12.x

Ubuntu/Kubuntu 11.x

Ubuntu/Kubuntu 10.x

Required libraries GLIBC 2.3.4 (or compatible version)

libgcc_s 3.4.6 (or compatible version)

libdl

librt

libm

libpthread

ld-linux

These libraries are installed by default in most Linux distributions. But except for being installed, they also need to be available to the agent. They always are if the system isn’t configured to hide specific libraries.


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* For this operating system, Hypervisor detection in Azure is not supported.

SNOW INVENTORY 5 ORACLE SCANNER


Oracle DB version One of the following:

▪ 8

▪ 8i

▪ 9i

▪ 10g

▪ 11g

▪ 12c

And the in-between versions

Oracle DB edition One of the following:

▪ Oracle Database Enterprise Edition

▪ Oracle Database Standard Edition

▪ Oracle Database Standard Edition One



Operating system IBM AIX 5.3, 5.4, 6, 7

Solaris 8, 9, 10, 11

HP-UX 11.11, 11.23, 11.31

Oracle Enterprise Linux 4, 5, 6

Red Hat Enterprise Linux 4, 5, 6

SUSE Linux Enterprise Server 10, 11

Microsoft Windows (all versions/editions supported by Oracle)

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SNOW INVENTORY CLIENTS

SNOW INVENTORY CLIENT FOR WINDOWS 3.7


Operating system

(Embedded and IoT Core versions not supported)

One of the following:



▪ Microsoft Windows Server 2012 (x64)


▪ Microsoft Windows Server 2008 (x86, x64)

▪ Microsoft Windows Server 2003 R2 (x86, x64)

▪ Microsoft Windows Server 2003 (x86, x64) 2)


▪ Microsoft Windows 8.1 (x86, x64) 4)



▪ Microsoft Windows Vista (x86, x64)

▪ Microsoft Windows XP (x86, x64)

▪ Microsoft Windows 2000 (x86) 6)


Configuration The Snow Inventory Client must be configured to send inventory data to the Snow Inventory Data Receiver.

Ports Configurable

PowerShell scripting support PowerShell 5.1 – Both signed and unsigned scripts

PowerShell 5.0 – Signed scripts only





Virtual Desktop Infrastructure

Supported technologies (protocols):

▪ Citrix XenDesktop (RDP)

▪ Citrix VDI-in-a-Box (RDP)

▪ Microsoft Virtual Desktop Infrastructure (RDP)

▪ VMware Horizon View (RDP, PCoIP)

Virtual application technologies 5)

Supported technologies:

▪ Citrix XenApp

▪ Microsoft App-V

▪ VMware ThinApp

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Web application metering 3) One of the following:







▪ Microsoft Windows 8.1 4)

▪ Microsoft Windows 8 4)


▪ Microsoft Windows Vista SP1

▪ Microsoft Windows XP SP3

1) The feature Nano Server is not supported

2) Support for Secure Hash Algorithms (SHA) is not included by default in Windows Server 2003 SP2 and lower. To use certificates based on SHA, install the hotfix KB938397. For details, see Microsoft TechNet - https://blogs.technet.microsoft.com/pki/2010/09/30/sha2-and-windows/

3) To fully utilize the metering capability of cloud based applications when using proxy servers, these websites need to be configured to be bypassed from the proxy. Proxies encrypt/scramble the website address and any connectivity going through the proxy will not be metered.

4) RT edition not supported

5) Scanning only. The Inventory client cannot be virtually installed

6) Requires Windows 2000 SP4 with Update Rollup 1 (KB891861)

SNOW INVENTORY CLIENT FOR UNIX 2.0


Operating system IBM AIX 5.3, 5.4, 6.1, 7.1, 7.2

Solaris 8, 9, 10, 11

HP-UX 11.11, 11.23, 11.31


Java Runtime Environment 6.0 (1.6) or higher is also required to utilize the Snow Inventory Oracle Scanner.


SNOW INVENTORY CLIENT FOR OS X 2.3


Operating system 10.6, 10.7, 10.8, 10.9, 10.10*, 10.11** (10.4,10.5 supported using version 2.2)

Processor architecture Intel x86 (32-bit)

Intel x64 (64-bit)

* Supported from version 2.3.01

** Supported from version 2.3.02

https://blogs.technet.microsoft.com/pki/2010/09/30/sha2-and-windows/

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SNOW INVENTORY CLIENT FOR LINUX 1.9


Operating system Amazon Linux AMI 2015.03




CentOS 7.0

CentOS 6.0-6.6

CentOS 5.0-5.11

Debian 7.0-7.6

Debian 6.0.00-6.0.10

Debian 5.x

Oracle Linux 7.0



Oracle Enterprise Linux 4.x




Red Hat Enterprise Linux 4.x

SUSE 12

SUSE 11

SUSE 10

Ubuntu/Kubuntu 14.04, 14.10

Ubuntu/Kubuntu 13.x

Ubuntu/Kubuntu 12.x

Ubuntu/Kubuntu 11.x

Ubuntu/Kubuntu 10.x

Required libraries GLIBC 2.3.4 (or compatible version)

libgcc_s 3.4.6 (or compatible version)

libdl

librt

libm

libpthread

ld-linux

These libraries are installed by default in most Linux distributions. But except for being installed, they also need to be available to the client. They always are if the system isn’t configured to hide specific libraries.




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SNOW INVENTORY ORACLE SCANNER 2.3


Oracle DB version One of the following:

▪ 8

▪ 8i

▪ 9i

▪ 10g

▪ 11g

▪ 12c

And the in-between versions

Oracle DB edition One of the following:

▪ Oracle Database Enterprise Edition

▪ Oracle Database Standard Edition

▪ Oracle Database Standard Edition One




IBM AIX 5.3, 5.4, 6, 7

Solaris 8, 9, 10, 11

HP-UX 11.11, 11.23, 11.31

Oracle Enterprise Linux 4, 5, 6

Red Hat Enterprise Linux 4, 5, 6

SUSE Linux Enterprise Server 10, 11

Microsoft Windows (all versions/editions supported by Oracle)

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SNOW INTEGRATION MANAGER 5.6 First time Snow Integration Manager (SIM) is utilized, a large amount of data is transferred which will lead to a high usage of CPU and memory. This will only occur the first time.

SNOW INTEGRATION MANAGER REQUIREMENTS



Processor Single Xeon 2.4 gigahertz (GHz) or equivalent

RAM 4 GB or greater



Snow Inventory 5 Server or Snow Inventory Data Processor 4.6 (or higher)

Snow License Manager 7.0.14 (or higher)

Snow License Manager 8 *

* For utilizing PVU information from ILMT, BigFix, or TAD4D

SNOW INTEGRATION CONNECTOR REQUIREMENTS

THIRD PARTY INVENTORY TOOLS

BMC ADDM Minimum requirements

Supported versions Version 10.0, 10.1, 10.2, 11.0, 11.1

Authentication A user account with administrative access on the target BMC ADDM server

Dell KACE Minimum requirements

Supported versions K1000

Database requirements MySQL

A database user account with read access to the database

FrontRange Discovery Minimum requirements

Supported versions Version 7.x, 8.x, 9.0-9.4.2

Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012


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HEAT Discovery Minimum requirements

Supported versions Version 2015.2

Database requirements Microsoft SQL Server 2005 SP3, 2008 SP1, 2008 R2 SP1, or 2012

A database user account with read access to the database.

Configuration In HEAT client - Include the executable file names in the Inventory Settings Software Files tab via the Include/Exclude from Inventory quick action.

HP Discovery & Dependency Mapping Inventory

Minimum requirements


HP Server Automation Minimum requirements


Authentication A user account with administrative access to the target HP SA server

IBM BigFix Inventory Minimum requirements

Supported versions IBM BigFix 9.x

IBM License Metric Tool 9.x

Authentication For access to IBM BigFix Inventory/ILMT: ▪ a user account with the Software Asset Managers role enabled

and all computers assigned to it on the BigFix Inventory/ILMT server.

For access to IBM BigFix Server (Console): ▪ a user account (Console operator) with REST API permissions

enabled and all computers assigned to it on the BigFix Server (Console).

Installed software Snow Inventory Data Processor 4.6.07 for processing of PVU information

Snow License Manager 8 for presentation of PVU information

IBM License Metric Tool Minimum requirements

Supported versions DB2 database: IBM License Metric Tool 7.x

CSV files: IBM License Metric Tool 7.x, 9.x

Database requirements DB2

Authentication A database user account with read access to the database



Additional information For database connection, the IBM Data Server Driver Package needs to be installed on the server where the Snow Integration Manager is installed.

IBM TAD4D Minimum requirements


Database requirements DB2

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IBM TAD4D Minimum requirements




Additional information IBM Data Server Driver Package needs to be installed on the server where the Snow Integration Manager is installed.

iQuate iQSonar Minimum requirements

Supported versions Version 3.6.r1

Database requirements A database user account with read access to the database

LANDesk Minimum requirements

Supported versions Version 9.0, 9.5, 10.1



Microsoft SMS/SCCM Minimum requirements

Supported versions Microsoft SMS 2003

Microsoft SCCM 2007, 2007 R2, 2012, 2012 R2

Microsoft SCCM 1511, 1602, 1606, 1610, 1702, 1706

Configuration Hardware inventory

Software inventory (including file details)

Asset intelligence

Software metering (optional)

Database requirements Microsoft SQL Server 2005, 2008, 2008 R2, 2012, 2014, or 2016


Symantec Altiris Minimum requirements

Supported versions Version 6.x, 7.x, 8.x

Configuration Hardware and operating system inventory

Software inventory

File properties inventory

Software metering (optional)



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VIRTUAL AND TERMINAL SERVER ENVIRONMENTS

Citrix XenServer Minimum requirements

Supported versions Version 4.x, 5.x, 6.x, 7.1

Authentication A user account with the pre-established XenServer role Read Only assigned to it.

Microsoft Hyper-V/VMM Minimum requirements

Supported versions Hyper-V on Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016

Virtual Machine Manager 2007, 2008, 2008 R2, 2012, 2012 R2, 2016

Configuration For the scanner to discover guest machines and automatically identify host/guest relations, all guest machines must have the latest update of the Hyper-V Integration Services installed.

NOTE: For guest machines running on Windows Server 2008 or older, Hyper-V Integration Services must be updated manually.

Authentication A user account with administrative access on the target Hyper-V host or target Virtual Machine Manager server.

Red Hat Enterprise Virtualization


Supported versions Red Hat Enterprise Virtualization 3.5

Authentication A user account with access to the Red Hat Enterprise Virtualization API.

VMware Minimum requirements

Supported versions vSphere 4.x, 5.0, 5.1, 5.5, 6.0, 6.5 VCenter Server Appliance (VCSA) VMware ESXi

Configuration VMware vSphere Web Services SDK must be installed and configured either on the ESX server or on the vSphere Server, depending on where data is gathered from.

VMware tools need to be installed on the guest machines in order for the scanner to discover guest machines and automatically identify host/guest relations.

Authentication A user account with access to the VMware vSphere Web Services SDK.

Additional information For the automated datacenter generation to work in Snow License Manager, the vSphere datacenters must be provided with unique names. Otherwise all ESX servers will be attached to the default datacenter “ha-datacenter” regardless of their vSphere attachment.

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MDM/EMM TOOLS

MobileIron Minimum requirements

Supported versions MobileIron Core 8.5, 9.x

Authentication For MobileIron Core 8.5 (API v1): For API Authentication, a MobileIron Core account with the API role enabled is required.

For MobileIron Core 9.x (API v2): For API Authentication, a MobileIron Core account with the following settings is required.

Enabled:

▪ Device Management – View dashboard, device page, device details

▪ Privacy Control – View apps and ibooks in device details

Disabled (cleared):

▪ Other Roles – Enforce single session (all spaces)

Snow Device Manager Minimum requirements

Supported versions Snow Device Manager 5.0 - 5.5

Configuration For Snow License Manager to be able to display if a mobile device is connected to MS Exchange, the Exchange Defender in Snow Device Manager is required.

Authentication A domain user account with administrative privileges in the Snow Device Manager platform.

VMware AirWatch Minimum requirements

Supported versions AirWatch 7.2 - 8.5, 9.0

Authentication An AirWatch account with the API role assigned as a minimum is required for API authentication.

An AirWatch API access token is required.

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DATA EXCHANGE

ServiceNow * Minimum requirements

Supported versions ServiceNow Dublin Release

ServiceNow Eureka Release

ServiceNow Fuji Release (up to patch 8)

Snow License Manager Web API 1.0 or higher

Configuration In ServiceNow, the plug-in Insert Multiple Web Service needs to be activated.

Authentication A Snow License Manager user account is required for Web API authentication. For partner platforms, administrative access to the specific customer is sufficient.

A ServiceNow user account is required to access the ServiceNow web services. The user account needs to be associated with the soap, import_transformer, itil, and sam roles of the ServiceNow platform.

* Deprecated in SIM 5.2.1. Replaced by Snow for ServiceNow.

ServiceNow Scoped Application *


Supported versions ServiceNow Fuji Release (from patch 9)

ServiceNow Geneva Release

ServiceNow Helsinki Release


Configuration In ServiceNow, the plug-ins Software Asset Management and Insert Multiple Web Service need to be activated.


A ServiceNow user account is required to access the ServiceNow web services. The user account needs to be associated with the x_snsab_snow_cmdb.snw role of the ServiceNow platform.

* Deprecated in SIM 5.1. Replaced by Snow for ServiceNow.

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CLOUD SERVICES INFRASTRUCTURE AS A SERVICE (IAAS)

AWS Discovery Minimum requirements

Required installed software Snow Inventory Server 5.2 for processing of AWS information.

Snow License Manager 8.2 for presentation of AWS information

Authentication The Access Keys (Acces Key ID and Secret Access Key) that are associated with the instances created in Amazon EC2.

Azure Discovery Minimum requirements

Required installed software Snow Inventory Server 5.2 for processing of Microsoft Azure information.

Snow License Manager 8.2 for presentation of Microsoft Azure information

Authentication A Microsoft Azure user account with administrator privileges on the subscriptions to be inventoried.

SOFTWARE AS A SERVICE (SAAS)

Microsoft Office 365 Minimum requirements

Required installed software Snow License Manager 8.1 for presentation of Office 365 information.


A Microsoft Office 365 user account is required to access the Office 365 platform. The user account needs to be associated with the Customized administrator – Skype administrator role.

Additional information The following needs to be installed on the server where the Snow Integration Manager is installed:

▪ Microsoft Online Services Sign-In Assistant (64-bit version)

▪ Windows Azure Active Directory Module for Windows PowerShell (64-bit version)

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SNOW FOR SERVICENOW

SNOW FOR SERVICENOW 2.0 Snow for ServiceNow populates and maintains ServiceNow with information from Snow License Manager. Snow for ServiceNow connects to Snow License Manager and collects information on computers, users, installed software, and relationships. The information is then replicated to ServiceNow via Snow Integration Manager:

▪ The ServiceNow CMDB connector connects to the Snow for ServiceNow CMDB application and populates ServiceNow with information on all hardware and software assets, and relationships between hardware, software, and users.

▪ The ServiceNow Catalog connector connects to the Snow for ServiceNow Catalog application and populates ServiceNow with hardware and software models, which allows organizations to take full advantage of the Product Catalog and Service Catalog features in ServiceNow. Also, it fetches and displays information on available licenses in the approval step of software requests in ServiceNow.

Snow for ServiceNow Minimum requirements

Supported versions ServiceNow Helsinki Release ServiceNow Istanbul Release

Snow Integration Manager 5.4

Snow for ServiceNow CMDB application version 2.0.41 Snow for ServiceNow Catalog application version 2.0.23

Snow License Manager 8.0.07 Web API (or higher) or Snow License Manager 7.0.24 Web API (or higher)

Configuration In ServiceNow, the plug-ins Software Asset Management Core and Insert Multiple Web Service need to be activated.

In Snow Integration Manager, the ServiceNow Catalog and the ServiceNow CMDB integration connectors should to be configured.


A ServiceNow user account is required to access the ServiceNow web services. The user account needs to be associated with the x_snsab_catal-snw (Snow for ServiceNow Catalog) and the x_snsab_snow_sam_i.snw (Snow for ServiceNow CMDB) roles of the ServiceNow platform.

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SNOW FOR SERVICENOW EXPRESS

Snow for ServiceNow Express


Supported versions ServiceNow Express Istanbul Release


Configuration In ServiceNow, the Snow for ServiceNow Express integration must be installed.

In Snow Integration Manager, the ServiceNow Express integration connector needs to be configured.


A ServiceNow Express user account is required to access the ServiceNow Express web services. The user account needs to be associated with the importer and the x_snsab_snow_expre.snw roles of the ServiceNow Express platform.

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SNOW OPTIMIZER FOR SAP® SOFTWARE These are the system requirements for the Snow Optimizer for SAP® Software.


Central SAP system (master system)

ABAP NetWeaver system, SAP basis release 7.01 onwards

NOTE: The software is to be installed on this system.

Satellite systems SAP releases 4.6c SP37 up to SAP basis release 7 are supported

Central SAP system and satellite systems

If an ABAP NetWeaver satellite system is a Unicode system, the central SAP system requires Unicode as well.

SAP GUI Newest version required, compatible to release of current SAP system.

Memory space NOTE: The required memory space for the different memory areas in an SAP system (both on the master system and the satellites) depends in a complex way on the system count, number of users, amount of consumption data, number of change documents, etc. Therefore, it is not feasible to give useful requirements which are applicable to any situation. Due to the relatively modest memory requirements of the software, the existing memory settings in an SAP system are already sufficient in most situations. In the very few cases when insufficient memory becomes an issue, memory settings of the affected memory area in the SAP application server can be increased.

Database space NOTE: The same complexity as mentioned for memory space applies here as well. A typical example for a system landscape with 10,000 users is a resulting 4 GB of data stored in the database.

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SNOW DISTRIBUTION 5.5 These are the system requirements for Snow Distribution. To enable the log functionality of Snow Distribution, Microsoft SQL server needs to be installed. Snow Distribution supports software distribution and configuration for the following operating systems:

▪ Microsoft Windows 95 ▪ Microsoft Windows 98 ▪ Microsoft Windows NT ▪ Microsoft Windows 2000

▪ Microsoft Windows XP ▪ Microsoft Windows Vista ▪ Microsoft Windows 7

DISTRIBUTION POINT (FILE SERVER) REQUIREMENTS






Disk space 16 MB free, plus space to hold the distribution packages

CORE SERVICE





▪ Microsoft Windows 2000 server or professional

▪ Microsoft XP Professional

▪ Microsoft Windows Vista


DISTRIBUTION MANAGER


Operating system Workstation with the same version of operating system that distribution packages will be made for

Disk space 25 MB free space

DATABASE SERVER


Database Microsoft SQL Server 2005

Microsoft SQL Server 2008

Case sensitive collations not supported

Documents

SYSTEM REQUIREMENTS SNOW PRODUCTS · PDF fileDEPENDENCIES ON OTHER SNOW PRODUCTS ... Operating system Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2 or 2016