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8/3/2019 Synthesis v4
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EXPLORATORY
RESEARCH& SYNTHESIS
JEN BRISELLI . SL RAO . KATY TSAI . BRIAN YEEDIAL 411 | GRADUATE STUDIO II | SPRING 2012
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INFORMATIONin my worldPreviously, we asked
ourselves:
Where is
information a
problem?
To answer that question,
we set out toexplore theworld ofhealthinormation.
2
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TERRITORY MAPfamily & friends
institutionssociety
sel-diagnosis
healthcareplans
packaging &patient ino
preventative care
sexual health(individual + partner)
maintainingprivacy
socialpressure
health & diseaseawareness
immunizationrecords
caring or others(elders/youth)
medicalreerences
sex & drugeducation programs
pharmaceuticalresearch
inormation sharing& collaboration
mental health
healthcarepolicy
doctor-patientcare
amily healthhistory
alternativemedicine
The initial
Health Inormation:Spheres o Inuence
3
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We want to understand how
young adults navigate theworld o health inormation andidentiy the challenges they aceas they establish themselves as
medically independent.
HUNT STATMENT
4
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Literature Review
SurveysContextual Inquiry InterviewsTask Analysis
Critical Incident Technique
RESEARCH
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THE LITERATURE SAYS...
The National Health Expenditure
$2.5 trillion per year1
Unnecessaryadministrative costs$203 billion per year2
Problems paying medical bills
1
1/6
Reported medical debt
1/6 Have common chronicconditions3
1 Are obese
1/6 Been to ER because o injury4
8%
Young adults:
6
1 https://www.cms.gov/NationalHealthExpendData/25_NHE_Fact_Sheet.asp2 Can We Reduce Health Care Spending? Searching or Low-Hanging Fruit in the Garden o Health System Reorm,The Lewin Group , Oct. 26, 20093 Transitioning rom Pediatric to Adult Health Care: Dropping O the Face o the EarthAm J Liestyle Med. 2011;5(1):85-91.4 ibid.
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100+ SURVEY RESPONDENTS SAY:
70%
20%
12%
not confdent
unsure
dont know
To change health insurance plans
O how tohandle erroneousmedical bills
How to fnd out i something iscovered by insurance
25%only Made a careul decision while
choosing health care plan
When young adults need help with health inormation,
81% 60% 48%
7
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Its not
for lack
of trying.
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6 Young adults, age 24-30
1 Campus Health Educator
2 Health Professionals
1 Pharmacist
1 HR Representative
WHO WE INTERVIEWED
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I I dont understand......I go to my mom or my HR rep. Its just such aconusing thing and nothings written in laymansterms, theres too much inormation and I cant make
sense o it without getting someone elses help. Idlike to be more independent, but I dont know how.
...on being medically independent......reallyunderstanding health insurance, in order
to enable a person to manage their health careeectively and thoroughly with less hassle. But whohas time to learn all the stu it would take to learn?
WHAT THEY SAID...
11
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It can be pretty tough at times, especially when there isa claim. Its a big pain.
I eel like the insurance companies are not
really on my side, and they will do anything they can tonot pay. You really have to fght or things even i its supposed tobe covered under your policy. Its extra time and eort and somepeople just dont have time to deal with it so theyll just pay.
I have no idea what Im doing. Neither do my parents.
Most doctors dont even understand the process.
WHAT THEY SAID...
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STAKEHOLDERMAP
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COMMON THREADS
alonepowerless
too much jargon
conusioncontradictory ino
dependence on others
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SYNTHESIS
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Feel reassured& confdent inability to cope
Feel empoweredto do things onones own
Be and stayhealthy
Emotional support
Share experiences(learning)
Support ahealthy lie(preventative)
Reliability
Trust doctors and insurance
Personalized
care & treatment
Manage timeefciently
Simple processBe ullyeducated and
knowledgable
Feedback romriends, amily
and proessionals
Understandjargon
Clear and simpleinormation
Aordability
COMMONNEEDS
CONTEXTNEEDS
ACTIVITYNEEDS
QUALIFIERNEEDS
why?
how?
NEEDS IDENTIFICATION
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Feel reassured& confdent inability to cope
Feel empoweredto do things onones own
Be and stayhealthy
Emotional support
Share experiences(learning)
Support ahealthy lie(preventative)
Reliability
Trust doctors and insurance
Personalized
care & treatment
Manage timeefciently
Simple processBe ullyeducated and
knowledgable
Feedback romriends, amily
and proessionals
Understandjargon
Clear and simpleinormation
Aordability
COMMONNEEDS
CONTEXTNEEDS
ACTIVITYNEEDS
QUALIFIERNEEDS
why?
how?
NEEDS IDENTIFICATION
17
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Feel reassured& confdent inability to cope
Feel empoweredto do things onones own
Be and stayhealthy
Emotionalsupport
Share
experiences(learning)
Support a healthylie (preventative)
Reliability
Trust doctorsand insurance
Personalized care& treatment
Manage timeefciently
Simple processBe ully educatedand knowledgable
Feedback romriends, amily andproessionals
Understandjargon
Clear andsimpleinormation
Aordability
LOWP
AIN
LOW IMPACT
H
IGHPAIN
HIGH IMPACT
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Feel reassured& confdent inability to cope
Feel empoweredto do things onones own
Be and stayhealthy
Emotionalsupport
Share
experiences(learning)
Support a healthylie (preventative)
Reliability
Trust doctorsand insurance
Personalized care& treatment
Manage timeefciently
Simple processBe ully educatedand knowledgable
Feedback romriends, amily andproessionals
Understandjargon
Clear andsimpleinormation
Aordability
LOWP
AIN
LOW IMPACT
H
IGHPAIN
HIGH IMPACT
19
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Feel reassured/ confdent inability to cope
Feel empoweredto do things onones own
Be and stayhealthy
Personalized care /treatment
Simple process
Understand
jargon
Clear andsimpleinormation
HIGH IMPACT / HIGH PAIN
20
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To design a better way for young adults in
transition to understand & navigate healthcare, and ultimately empower them with
greater health literacy throughout their lives.
OUR GOAL
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Analysis o current solutions
and gaps within this domainPersona developmentMapping scenarios &
identiying ailure points
Ideation and conceptgeneration
NEXT STEPS