Symantec Diagnostic

Embed Size (px)

Citation preview

  • 8/17/2019 Symantec Diagnostic

    1/25

    04/26 11:09:57.632 [3048] ~~~Sylink log started. (SEP Product Version in registry: 12.1.6867.6400, Sylink File Version: 12.1.0.0)04/26 11:09:57.632 [3048] Stored UserGuid=0; outlen=204/26 11:09:57.632 [3048] Sygate-SSN=504/26 11:09:57.632 [3048] Read CSN=604/26 11:09:57.632 [3048] Sygate-SSN=9104/26 11:09:57.632 [3048] Read CSN=92

    04/26 11:09:57.632 [3048] Product Type=1,Major Ver=10,Minor Ver=0,Platform ID=2,OSType=80596173004/26 11:09:57.632 [3048] OS=Windows 10 Professional Edition; number=10.0.1058604/26 11:09:57.647 [3048] BIOS UUID String: 49861180-CED0-11E4-BDC8-8CDCD427E79504/26 11:09:57.647 [3048] IWbemClassObject : Unable to fetch next property04/26 11:09:57.647 [3048] Checking write filters status04/26 11:09:57.647 [3048] initialize CSylinkStatsServer successfully04/26 11:09:57.647 [3048] SyLinkCreateInstance => Instance created: 04818CE0 Reg

    istry path: SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\SYLINK04/26 11:09:57.663 [3048] :Netport Count=104/26 11:09:57.663 [3048] :NicInfo04/26 11:09:57.663 [3048] SyLinkCreateConfig => Created instance: 0483C4D004/26 11:09:57.663 [3048] UseNewConfig => Created m_hNewConfig: 0483C4D004/26 11:09:57.663 [3048] Importing ConfigObject: 04815908 into: 0483C4D004/26 11:09:57.663 [3048] Importing ConfigObject: 04815908 into: 0481B78004/26 11:09:57.663 [3048] stopping...ignore event ID=EVENT_SYLINK_CONFIG_SETTING_CHANGED04/26 11:09:57.663 [3048] SSA packageType is set as 10504/26 11:09:57.663 [3048] SyLinkDeleteConfig => Deleting instance: 04815908

    04/26 11:09:57.804 [6672] SyLinkCreateConfig => Created instance: 0491019004/26 11:09:57.804 [6672] Importing ConfigObject: 0481B780 into: 0491019004/26 11:09:58.038 [3048] SyLinkCreateConfig => Created instance: 049E4AE804/26 11:09:58.038 [3048] SetCurLocationName: Name is set to - Default04/26 11:09:58.038 [3048] SetCurLocationID: ID is set to - 667073FE0A42A206003EBBA2EE0D8C9E04/26 11:09:58.038 [3048] SyLinkCreateConfig => Created instance: 049E87D004/26 11:09:58.038 [3048] RemeberCurrentGroup=0,RememberCurrentPolicyMode=004/26 11:09:58.038 [3048] Importing ConfigObject: 049E87D0 into: 0483C4D004/26 11:09:58.038 [3048] Importing ConfigObject: 049E87D0 into: 0481B78004/26 11:09:58.038 [3048] stopping...ignore event ID=EVENT_SYLINK_CONFIG_SETTING_CHANGED

    04/26 11:09:58.038 [3048] SyLinkDeleteConfig => Deleting instance: 049E87D004/26 11:09:58.163 [3048] SyLinkDeleteConfig => Deleting instance: 0491019004/26 11:09:58.163 [3048] SyLinkCreateConfig => Created instance: 0491019004/26 11:09:58.163 [3048] Importing ConfigObject: 0481B780 into: 0491019004/26 11:09:58.382 [3048] SyLinkDeleteConfig => Deleting instance: 049E4AE804/26 11:09:58.444 [3048] Received new User/Domain from SMC.. User: Danish User Domain: DANISH-PC04/26 11:09:58.444 [3048] Current Host/ Host domain maybe empty.. Refreshing..04/26 11:09:58.444 [3048] use netbios to query computer domain name. IP and Host name are: 10.66.163.64Danish-PC04/26 11:09:58.444 [3048] Got domain name using NetWkstaGetInfo04/26 11:09:58.444 [3048] Got domain name (using netbios) for

     IP 10.66.163.6404/26 11:09:58.444 [3048] computer domain name = WORKGROUP04/26 11:09:58.444 [3048] msz_DomainName is taken from szDoma

  • 8/17/2019 Symantec Diagnostic

    2/25

    inName04/26 11:09:58.444 [3048] DomainName (Final)=WORKGROUP04/26 11:09:58.444 [3048] Getting FQDN from XP or later OS.04/26 11:09:58.444 [3048] The sessions' total amount we get:1104/26 11:09:58.444 [3048] Checking if the new user domain name is the same as Local Host ..04/26 11:09:58.444 [3048] HostName=danish-pc

    04/26 11:09:58.444 [3048] New User DomainName=danish-pc04/26 11:09:58.444 [3048] User Domain name is same as Host name .. Setting 'Login Domain' to =LocalComputer04/26 11:09:58.444 [3048] Logged in user info set to: LocalComputer/Danish04/26 11:09:58.460 [3048] Marking User Change Notify to redo registration..04/26 11:09:58.460 [3048] 04/26 11:09:58.460 [3048] PreferredGroup in sylink.xml has been saved into registry: My Company\Default Group04/26 11:09:58.460 [3048] PreferredMode in sylink.xml has been saved into registry: 1

    04/26 11:09:58.460 [3048] 04/26 11:09:58.460 [3048] 04/26 11:09:58.460 [3048] use netbios to query computer domain name. IP and Host name are: 10.66.163.64Danish-PC04/26 11:09:58.460 [3048] Got domain name using NetWkstaGetInfo04/26 11:09:58.460 [3048] Got domain name (using netbios) for IP 10.66.163.6404/26 11:09:58.460 [3048] computer domain name = WORKGROUP04/26 11:09:58.460 [3048] msz_DomainName is taken from szDomainName04/26 11:09:58.460 [3048] DomainName (Final)=WORKGROUP04/26 11:09:58.460 [3048] Unable to calculate snac license file checksum

    04/26 11:09:58.460 [3048] User proxy information was not available - notcreating session handle..04/26 11:09:58.475 [3048] System proxy information was not available - not creating session handle..04/26 11:09:58.475 [3048] Get Hardware ID04/26 11:09:58.522 [3048] Hardware ID assigned: 0829447409E5D2E80730CFF65644EA5B04/26 11:09:58.522 [3396] Thread is about to begin..04/26 11:09:58.522 [156] Successfully created the heartbeat thread04/26 11:09:58.522 [3048] Started, contact SMS every 300 seconds04/26 11:09:58.522 [3048] 04/26 11:09:58.554 [3048] Received new User/Domain from SMC.. User: Danish User Domain: DANISH-PC04/26 11:09:58.554 [3048] Getting FQDN from XP or later OS.04/26 11:09:58.554 [3048] The sessions' total amount we get:1104/26 11:09:58.554 [3048] Checking if the new user domain name is the same as Local Host ..04/26 11:09:58.554 [3048] HostName=danish-pc04/26 11:09:58.554 [3048] New User DomainName=danish-pc04/26 11:09:58.554 [3048] User Domain name is same as Host name .. Setting 'Login Domain' to =LocalComputer04/26 11:09:58.554 [3048] Logged in user info set to: LocalComputer/Danish04/26 11:09:59.022 [3396] [Content] Previous LU data was not loaded or found

    04/26 11:09:59.022 [3396] ====== Heartbeat loop starts at 11:09:59 ======04/26 11:09:59.522 [3396] :Netport Count=1

  • 8/17/2019 Symantec Diagnostic

    3/25

    04/26 11:09:59.522 [3396] :NicInfo04/26 11:10:00.022 [3396] :CH=2590CE6F0A42A2060011443D8C53AC991Danish-PCWORKGROUP0829447409E5D2E80730CFF65644EA5B04/26 11:10:00.022 [3396] :CHKey=53BEC3ECC8BD0398E036CEFFF9D02503

    04/26 11:10:00.022 [3396] :C=2590CE6F0A42A2060011443D8C53AC991Danish-PCWORKGROUP04/26 11:10:00.022 [3396] :CKey=E32EF89B5F541DA1A03BDC1FA48D149204/26 11:10:00.022 [3396] :UCH=2590CE6F0A42A2060011443D8C53AC990DanishLocalComputerDanish-PCWORKGROUP0829447409E5D2E80730CFF65644EA5B04/26 11:10:00.022 [3396] :UCHKey=8BAD9CC66F531EA3E0772483064FA86E04/26 11:10:00.038 [3396] :UC=2590CE6F0A42A2060011443D8C53AC990DanishLocalComputerDanish-PCWORKGROUP04/26 11:10:00.038 [3396] :UCKey=9504E3132C57C1D279BB306D03F48110

    04/26 11:10:00.038 [3396] HardwareID=0829447409E5D2E80730CFF65644EA5B04/26 11:10:00.054 [3396] CHKey=53BEC3ECC8BD0398E036CEFFF9D0250304/26 11:10:00.054 [3396] CKey=E32EF89B5F541DA1A03BDC1FA48D149204/26 11:10:00.054 [3396] UCHKey=8BAD9CC66F531EA3E0772483064FA86E04/26 11:10:00.054 [3396] UCKey=9504E3132C57C1D279BB306D03F4811004/26 11:10:00.054 [3396] Set heartbeat event04/26 11:10:00.054 [3396] Use new configuration04/26 11:10:00.054 [3396] HeartbeatProc: Trying to craete user session again with proxy setting now that user login has changed..04/26 11:10:00.069 [3396] HeartbeatProc: User proxy information was not available still - not creating session handle..04/26 11:10:00.069 [3396] ====== Reg Heartbeat loop starts at

    11:10:00 ======04/26 11:10:00.444 [3160] SyLinkCreateConfig => Created instance: 047E107004/26 11:10:00.444 [3160] Importing ConfigObject: 0481B780 into: 047E107004/26 11:10:00.444 [3160] SyLinkDeleteConfig => Deleting instance: 047E107004/26 11:10:00.569 [3396] HEARTBEAT: Check Point 104/26 11:10:00.569 [3396] Selecting a random server04/26 11:10:00.569 [3396] HEARTBEAT: Check Point 204/26 11:10:00.569 [3396] going to post event=EVENT_SERVER_CONNECTING04/26 11:10:00.569 [3396] done post event=EVENT_SERVER_CONNECTING, return=004/26 11:10:00.569 [3396] HEARTBEAT: Check Point 304/26 11:10:00.569 [3396] Setting the session timeout on Profile Session (Registration) to 3000004/26 11:10:00.585 [3396] HEARTBEAT: Check Point 404/26 11:10:00.585 [3396] InternetConnect; Internet status: 60; CtrlBlk: 049D9EA004/26 11:10:00.585 [3396] ===Registration STAGE===04/26 11:10:00.585 [3396] logon id (domain/user)=LocalComputer/Danish04/26 11:10:00.585 [3396] Loadingcurrent group:My Company\Default Group04/26 11:10:00.585 [3396] Loadingpreferred group:My Company\Default Group04/26 11:10:00.585 [3396] Loading

    preferred mode:104/26 11:10:00.585 [3396] It willremember nothing, PreferredGroup is My Company\Default Group, PreferredMode is 1

  • 8/17/2019 Symantec Diagnostic

    4/25

    04/26 11:10:00.585 [3396] XML data:

    04/26 11:10:00.585 [3396] [MakeRegisterData] registration Hardware Key=0829447409E5D2E80730CFF65644EA5B04/26 11:10:00.585 [3396] ************Reg CSN=9304/26 11:10:00.585 [3396] Request is: s_origin_length: 1470

    s_session_id: 0829447409E5D2E80730CFF65644EA5BSygate-SSN: 93

  • 8/17/2019 Symantec Diagnostic

    5/25

    04/26 11:10:00.585 [3396] http://Symantec-Srv:801404/26 11:10:00.585 [3396] HttpOpenRequest; Internet status: 60; CtrlBlk: 049D9EA004/26 11:10:02.851 [5416] HttpSendRequestEx; Internet status: 100; CtrlBlk: 049D9EA004/26 11:10:02.882 [3396] AH: (InetWaiting) bFinished is TRUE on CtrlBlk: 049D9EA0

    04/26 11:10:02.882 [3396] 12007=>The Server name could not be resolved.04/26 11:10:02.882 [3396] SMS return=004/26 11:10:02.882 [3396] 0=>Uninterpreted Status04/26 11:10:02.882 [3396] ERR to query content length04/26 11:10:02.882 [3396] Content Lenght =>04/26 11:10:02.897 [3396] HTTP returns status code=004/26 11:10:02.897 [3396] RECEIVE STAGE COMPLETED04/26 11:10:02.897 [3396] COMPLETED, returned 504/26 11:10:02.913 [3396] HEARTBEAT: Check Point 5.104/26 11:10:02.913 [3396] NextProxySetting: Cycled through all proxy settings.04/26 11:10:02.913 [3396] switch to another server

    04/26 11:10:02.913 [3396] HEARTBEAT: Check Point 904/26 11:10:02.913 [3396] ResetProxySetting: Will now use proxy setting 104/26 11:10:02.929 [3396] HEARTBEAT: Check Point 804/26 11:10:02.929 [3396] going to post event=EVENT_SERVER_DISCONNECTED04/26 11:10:02.929 [3396] done post event=EVENT_SERVER_DISCONNECTED, return=004/26 11:10:03.429 [3396] HEARTBEAT: Check Point 104/26 11:10:03.429 [3396] HEARTBEAT: Check Point 204/26 11:10:03.429 [3396] going to post event=EVENT_SERVER_CONNECTING04/26 11:10:03.429 [3396] done post event=EVENT_SERVER_CONNECTING, return=0

    04/26 11:10:03.429 [3396] HEARTBEAT: Check Point 304/26 11:10:03.429 [3396] Setting the session timeout on Profile Session (Registration) to 3000004/26 11:10:03.460 [3396] HEARTBEAT: Check Point 404/26 11:10:03.460 [3396] InternetConnect; Internet status: 60; CtrlBlk: 049D9FF004/26 11:10:03.460 [3396] ===Registration STAGE===04/26 11:10:03.460 [3396] logon id (domain/user)=LocalComputer/Danish04/26 11:10:03.460 [3396] Loadingcurrent group:My Company\Default Group04/26 11:10:03.476 [3396] Loadingpreferred group:My Company\Default Group04/26 11:10:03.476 [3396] Loadingpreferred mode:104/26 11:10:03.476 [3396] It willremember nothing, PreferredGroup is My Company\Default Group, PreferredMode is 104/26 11:10:03.476 [3396] XML data:

  • 8/17/2019 Symantec Diagnostic

    6/25

    04/26 11:10:03.491 [3396] [MakeRegisterData] registration Hardware Key=0829447409E5D2E80730CFF65644EA5B04/26 11:10:03.491 [3396] ************Reg CSN=94

    04/26 11:10:03.491 [3396] Request is: s_origin_length: 1470s_session_id: 0829447409E5D2E80730CFF65644EA5BSygate-SSN: 94

    04/26 11:10:03.491 [3396] http://10.66.162.6:801404/26 11:10:03.491 [3396] HttpOpenRequest; Internet status: 60; CtrlBlk: 049D9FF004/26 11:10:24.538 [3136] HttpSendRequestEx; Internet status: 100; CtrlBlk: 049D9FF004/26 11:10:24.570 [3396] AH: (InetWaiting) bFinished is TRUE on CtrlBlk: 049D9FF004/26 11:10:24.570 [3396] 12029=>The attempt to connect to the

    server failed.04/26 11:10:24.570 [3396] SMS return=004/26 11:10:24.570 [3396] 0=>Uninterpreted Status

  • 8/17/2019 Symantec Diagnostic

    7/25

    04/26 11:10:24.570 [3396] ERR to query content length04/26 11:10:24.585 [3396] Content Lenght =>04/26 11:10:24.585 [3396] HTTP returns status code=004/26 11:10:24.585 [3396] RECEIVE STAGE COMPLETED04/26 11:10:24.585 [3396] COMPLETED, returned 504/26 11:10:24.601 [3396] HEARTBEAT: Check Point 5.104/26 11:10:24.601 [3396] NextProxySetting: Cycled through all proxy settings.

    04/26 11:10:24.601 [3396] new scheduled heartbeat=32 seconds04/26 11:10:24.601 [3396] ResetProxySetting: Will now use proxy setting 104/26 11:10:24.601 [3396] HEARTBEAT: Check Point 804/26 11:10:24.616 [3396] going to post event=EVENT_SERVER_DISCONNECTED04/26 11:10:24.616 [3396] done post event=EVENT_SERVER_DISCONNECTED, return=004/26 11:10:24.616 [3396] ====== Registration Procedure stopsat 11:10:24 ======04/26 11:10:24.616 [3396] HEARTBEAT: Check Point 1004/26 11:10:25.117 [3396] HEARTBEAT: Check Point Complete04/26 11:10:25.117 [3396] Done, Heartbeat=32seconds

    04/26 11:10:25.117 [3396] ====== Heartbeat loop stops at 11:10:25 ======04/26 11:10:30.898 [156] SyLinkCreateConfig => Created instance: 031DADE004/26 11:10:30.898 [156] Importing ConfigObject: 0481B780 into: 031DADE004/26 11:10:30.898 [156] InternetConnect; Internet status: 60; CtrlBlk: 049D9DC004/26 11:10:30.898 [156] GUID is blank04/26 11:10:30.898 [156] Error getting the license information (2)04/26 11:10:30.898 [156] SyLinkDeleteConfig => Deleting instance: 031DADE004/26 11:10:30.913 [156] The client does not have a valid license; next licensecheck: 60 minutes04/26 11:10:57.336 [3396] ====== Heartbeat loop starts at 1

    1:10:57 ======04/26 11:10:57.836 [3396] :Netport Count=104/26 11:10:57.836 [3396] :NicInfo04/26 11:10:57.836 [3396] :CH=2590CE6F0A42A2060011443D8C53AC991Danish-PCWORKGROUP0829447409E5D2E80730CFF65644EA5B04/26 11:10:57.836 [3396] :CHKey=53BEC3ECC8BD0398E036CEFFF9D0250304/26 11:10:57.836 [3396] :C=2590CE6F0A42A2060011443D8C53AC991Danish-PCWORKGROUP04/26 11:10:57.836 [3396] :CKey=E32EF89B5F541DA1A03BDC1FA48D149204/26 11:10:57.836 [3396] :UCH=2590CE6F0A42A2060011443D8C53AC990DanishLocalComputerDanish-PCWORKGROUP0829447409E5D2E80730CFF65644EA5B04/26 11:10:57.836 [3396] :UCHKey=8BAD9CC66F531EA3E0772483064FA86E04/26 11:10:57.836 [3396] :UC=2590CE6F0A42A2060011443D8C53AC990DanishLocalComputerDanish-PCWORKGROUP04/26 11:10:57.836 [3396] :UCKey=9504E3132C57C1D279BB306D03F4811004/26 11:10:57.836 [3396] HardwareID=0829447409E5D2E80730CFF65644EA5B04/26 11:10:57.836 [3396] CHKey=53BEC3ECC8BD0398E036CEFFF9D0250304/26 11:10:57.836 [3396] CKey=E32EF89B5F541DA1A03BDC1FA48D1492

    04/26 11:10:57.851 [3396] UCHKey=8BAD9CC66F531EA3E0772483064FA86E04/26 11:10:57.851 [3396] UCKey=9504E3132C57C1D279BB306D03F4811004/26 11:10:57.851 [3396] Set heartbeat event

  • 8/17/2019 Symantec Diagnostic

    8/25

    04/26 11:10:57.867 [3396] Use new configuration04/26 11:10:57.867 [3396] HeartbeatProc: Trying to craete user session again with proxy setting now that user login has changed..04/26 11:10:57.883 [3396] HeartbeatProc: User proxy information was not available still - not creating session handle..04/26 11:10:57.883 [3396] ====== Reg Heartbeat loop starts at11:10:57 ======

    04/26 11:10:58.398 [3396] HEARTBEAT: Check Point 104/26 11:10:58.398 [3396] Selecting a random server04/26 11:10:58.398 [3396] HEARTBEAT: Check Point 204/26 11:10:58.398 [3396] going to post event=EVENT_SERVER_CONNECTING04/26 11:10:58.398 [3396] done post event=EVENT_SERVER_CONNECTING, return=004/26 11:10:58.398 [3396] HEARTBEAT: Check Point 304/26 11:10:58.398 [3396] Setting the session timeout on Profile Session (Registration) to 3000004/26 11:10:58.414 [3396] HEARTBEAT: Check Point 404/26 11:10:58.414 [3396] InternetConnect; Internet status: 6

    0; CtrlBlk: 049D9EA004/26 11:10:58.414 [3396] ===Registration STAGE===04/26 11:10:58.414 [3396] logon id (domain/user)=LocalComputer/Danish04/26 11:10:58.414 [3396] Loadingcurrent group:My Company\Default Group04/26 11:10:58.414 [3396] Loadingpreferred group:My Company\Default Group04/26 11:10:58.414 [3396] Loadingpreferred mode:104/26 11:10:58.414 [3396] It willremember nothing, PreferredGroup is My Company\Default Group, PreferredMode is 104/26 11:10:58.414 [3396] XML data:

    04/26 11:10:58.414 [3396] [MakeRegisterData] registration Hardware Key=0829447409E5D2E80730CFF65644EA5B

  • 8/17/2019 Symantec Diagnostic

    9/25

    04/26 11:10:58.429 [3396] ************Reg CSN=9504/26 11:10:58.429 [3396] Request is: s_origin_length: 1470s_session_id: 0829447409E5D2E80730CFF65644EA5BSygate-SSN: 95

    04/26 11:10:58.429 [3396] http://10.66.162.6:8014

    04/26 11:10:58.429 [3396] HttpOpenRequest; Internet status: 60; CtrlBlk: 049D9EA004/26 11:10:58.679 [156] 04/26 11:10:58.679 [156] 04/26 11:11:03.148 [2620] 04/26 11:11:03.148 [2620] 04/26 11:11:19.461 [3592] HttpSendRequestEx; Internet status: 100; CtrlBlk: 049D9EA004/26 11:11:19.477 [3396] AH: (InetWaiting) bFinished is TRUE on CtrlBlk: 049D9EA004/26 11:11:19.477 [3396] 12029=>The attempt to connect to theserver failed.04/26 11:11:19.477 [3396] SMS return=004/26 11:11:19.477 [3396] 0=>Uninterpreted Status04/26 11:11:19.477 [3396] ERR to query content length04/26 11:11:19.492 [3396] Content Lenght =>04/26 11:11:19.492 [3396] HTTP returns status code=004/26 11:11:19.492 [3396] RECEIVE STAGE COMPLETED04/26 11:11:19.492 [3396] COMPLETED, returned 504/26 11:11:19.508 [3396] HEARTBEAT: Check Point 5.104/26 11:11:19.508 [3396] NextProxySetting: Cycled through all proxy settings.04/26 11:11:19.508 [3396] switch to another server04/26 11:11:19.508 [3396] HEARTBEAT: Check Point 904/26 11:11:19.508 [3396] ResetProxySetting: Will now use proxy setting 104/26 11:11:19.508 [3396] HEARTBEAT: Check Point 8

    04/26 11:11:19.508 [3396] going to post event=EVENT_SERVER_DISCONNECTED04/26 11:11:19.508 [3396] done post event=EVENT_SERVER_DISCONNECTED,

  • 8/17/2019 Symantec Diagnostic

    10/25

     return=004/26 11:11:20.008 [3396] HEARTBEAT: Check Point 104/26 11:11:20.008 [3396] HEARTBEAT: Check Point 204/26 11:11:20.008 [3396] going to post event=EVENT_SERVER_CONNECTING04/26 11:11:20.008 [3396] done post event=EVENT_SERVER_CONNECTING, return=0

    04/26 11:11:20.008 [3396] HEARTBEAT: Check Point 304/26 11:11:20.008 [3396] Setting the session timeout on Profile Session (Registration) to 3000004/26 11:11:20.023 [3396] HEARTBEAT: Check Point 404/26 11:11:20.023 [3396] InternetConnect; Internet status: 60; CtrlBlk: 049DA06004/26 11:11:20.023 [3396] ===Registration STAGE===04/26 11:11:20.023 [3396] logon id (domain/user)=LocalComputer/Danish04/26 11:11:20.023 [3396] Loadingcurrent group:My Company\Default Group04/26 11:11:20.023 [3396] Loading

    preferred group:My Company\Default Group04/26 11:11:20.023 [3396] Loadingpreferred mode:104/26 11:11:20.023 [3396] It willremember nothing, PreferredGroup is My Company\Default Group, PreferredMode is 104/26 11:11:20.023 [3396] XML data:

    04/26 11:11:20.039 [3396] [MakeRegisterData] registration Hardware Key=0829447409E5D2E80730CFF65644EA5B04/26 11:11:20.039 [3396] ************Reg CSN=9604/26 11:11:20.039 [3396] Request is: s_origin_length: 1470s_session_id: 0829447409E5D2E80730CFF65644EA5B

    Sygate-SSN: 96

  • 8/17/2019 Symantec Diagnostic

    11/25

    ter" LoginUser="Danish" ComputerDomain="WORKGROUP" ComputerName="Danish-PC" PreferredGroup="My%20Company%5cDefault%20Group" PreferredMode="1" HardwareKey="0829447409E5D2E80730CFF65644EA5B" IsNPVDIClient="0" SiteDomainName=""/>

    04/26 11:11:20.039 [3396] http://Symantec-Srv:801404/26 11:11:20.039 [3396] HttpOpenRequest; Internet status: 60; CtrlBlk: 049DA06004/26 11:11:22.305 [3592] HttpSendRequestEx; Internet status: 100; CtrlBlk: 049DA06004/26 11:11:22.320 [3396] AH: (InetWaiting) bFinished is TRUE on CtrlBlk: 049DA06004/26 11:11:22.320 [3396] 12007=>The Server name could not be r

    esolved.04/26 11:11:22.320 [3396] SMS return=004/26 11:11:22.320 [3396] 0=>Uninterpreted Status04/26 11:11:22.320 [3396] ERR to query content length04/26 11:11:22.320 [3396] Content Lenght =>04/26 11:11:22.320 [3396] HTTP returns status code=004/26 11:11:22.320 [3396] RECEIVE STAGE COMPLETED04/26 11:11:22.320 [3396] COMPLETED, returned 504/26 11:11:22.336 [3396] HEARTBEAT: Check Point 5.104/26 11:11:22.336 [3396] NextProxySetting: Cycled through all proxy settings.04/26 11:11:22.336 [3396] new scheduled heartbeat=64 seconds04/26 11:11:22.336 [3396] ResetProxySetting: Will now use proxy setting 104/26 11:11:22.336 [3396] HEARTBEAT: Check Point 804/26 11:11:22.352 [3396] going to post event=EVENT_SERVER_DISCONNECTED04/26 11:11:22.352 [3396] done post event=EVENT_SERVER_DISCONNECTED, return=004/26 11:11:22.352 [3396] ====== Registration Procedure stopsat 11:11:22 ======04/26 11:11:22.367 [3396] HEARTBEAT: Check Point 1004/26 11:11:22.883 [3396] HEARTBEAT: Check Point Complete04/26 11:11:22.883 [3396] Done, Heartbeat=64seconds04/26 11:11:22.883 [3396] ====== Heartbeat loop stops at 11:11:22 ======04/26 11:11:59.024 [156]

    04/26 11:11:59.024 [156] 04/26 11:12:27.587 [3396] ====== Heartbeat loop starts at 11:12:27 ======

  • 8/17/2019 Symantec Diagnostic

    12/25

    04/26 11:12:28.087 [3396] :Netport Count=104/26 11:12:28.087 [3396] :NicInfo04/26 11:12:28.087 [3396] :CH=2590CE6F0A42A2060011443D8C53AC991Danish-PCWORKGROUP0829447409E5D2E80730CFF65644EA5B04/26 11:12:28.087 [3396] :CHKey=53BEC3ECC8BD0398E036CEFFF9D02

    50304/26 11:12:28.087 [3396] :C=2590CE6F0A42A2060011443D8C53AC991Danish-PCWORKGROUP04/26 11:12:28.087 [3396] :CKey=E32EF89B5F541DA1A03BDC1FA48D149204/26 11:12:28.087 [3396] :UCH=2590CE6F0A42A2060011443D8C53AC990DanishLocalComputerDanish-PCWORKGROUP0829447409E5D2E80730CFF65644EA5B04/26 11:12:28.087 [3396] :UCHKey=8BAD9CC66F531EA3E0772483064FA86E04/26 11:12:28.087 [3396] :UC=2590CE6F0A42A2060011443D8C53AC990DanishLocalComputerDanish-PCWORKGROUP04/26 11:12:28.087 [3396] :UCKey=9504E3132C57C1D279BB306D03F48

    11004/26 11:12:28.087 [3396] HardwareID=0829447409E5D2E80730CFF65644EA5B04/26 11:12:28.087 [3396] CHKey=53BEC3ECC8BD0398E036CEFFF9D0250304/26 11:12:28.087 [3396] CKey=E32EF89B5F541DA1A03BDC1FA48D149204/26 11:12:28.087 [3396] UCHKey=8BAD9CC66F531EA3E0772483064FA86E04/26 11:12:28.087 [3396] UCKey=9504E3132C57C1D279BB306D03F4811004/26 11:12:28.103 [3396] Set heartbeat event04/26 11:12:28.103 [3396] Use new configuration04/26 11:12:28.103 [3396] HeartbeatProc: Trying to craete user session again with proxy setting now that user login has changed..04/26 11:12:28.103 [3396] HeartbeatProc: User proxy information was not available still - not creating session handle..

    04/26 11:12:28.103 [3396] ====== Reg Heartbeat loop starts at11:12:28 ======04/26 11:12:28.618 [3396] HEARTBEAT: Check Point 104/26 11:12:28.618 [3396] Selecting a random server04/26 11:12:28.618 [3396] HEARTBEAT: Check Point 204/26 11:12:28.618 [3396] going to post event=EVENT_SERVER_CONNECTING04/26 11:12:28.618 [3396] done post event=EVENT_SERVER_CONNECTING, return=004/26 11:12:28.618 [3396] HEARTBEAT: Check Point 304/26 11:12:28.618 [3396] Setting the session timeout on Profile Session (Registration) to 3000004/26 11:12:28.634 [3396] HEARTBEAT: Check Point 404/26 11:12:28.634 [3396] InternetConnect; Internet status: 60; CtrlBlk: 049D9E3004/26 11:12:28.634 [3396] ===Registration STAGE===04/26 11:12:28.634 [3396] logon id (domain/user)=LocalComputer/Danish04/26 11:12:28.634 [3396] Loadingcurrent group:My Company\Default Group04/26 11:12:28.634 [3396] Loadingpreferred group:My Company\Default Group04/26 11:12:28.634 [3396] Loadingpreferred mode:104/26 11:12:28.634 [3396] It will

    remember nothing, PreferredGroup is My Company\Default Group, PreferredMode is 104/26 11:12:28.634 [3396] XML data:

  • 8/17/2019 Symantec Diagnostic

    13/25

    011443D8C53AC99" AgentType="105" UserDomain="LocalComputer" LoginUser="Danish" ComputerDomain="WORKGROUP" ComputerName="Danish-PC" PreferredGroup="My%20Company%5cDefault%20Group" PreferredMode="1" HardwareKey="0829447409E5D2E80730CFF65644EA5B" IsNPVDIClient="0" SiteDomainName=""/>

    04/26 11:12:28.634 [3396] [MakeRegisterData] registration Hardware Key=0829447409E5D2E80730CFF65644EA5B04/26 11:12:28.634 [3396] ************Reg CSN=9704/26 11:12:28.634 [3396] Request is: s_origin_length: 1470s_session_id: 0829447409E5D2E80730CFF65644EA5BSygate-SSN: 97

    04/26 11:12:28.650 [3396] http://Symantec-Srv:801404/26 11:12:28.650 [3396] HttpOpenRequest; Internet status: 6

  • 8/17/2019 Symantec Diagnostic

    14/25

    0; CtrlBlk: 049D9E3004/26 11:12:30.915 [3592] HttpSendRequestEx; Internet status: 100; CtrlBlk: 049D9E3004/26 11:12:30.931 [3396] AH: (InetWaiting) bFinished is TRUE on CtrlBlk: 049D9E3004/26 11:12:30.931 [3396] 12007=>The Server name could not be resolved.

    04/26 11:12:30.931 [3396] SMS return=004/26 11:12:30.947 [3396] 0=>Uninterpreted Status04/26 11:12:30.962 [3396] ERR to query content length04/26 11:12:30.962 [3396] Content Lenght =>04/26 11:12:30.962 [3396] HTTP returns status code=004/26 11:12:30.962 [3396] RECEIVE STAGE COMPLETED04/26 11:12:30.978 [3396] COMPLETED, returned 504/26 11:12:30.993 [3396] HEARTBEAT: Check Point 5.104/26 11:12:30.993 [3396] NextProxySetting: Cycled through all proxy settings.04/26 11:12:30.993 [3396] switch to another server04/26 11:12:30.993 [3396] HEARTBEAT: Check Point 904/26 11:12:30.993 [3396] ResetProxySetting: Will now use proxy setting 1

    04/26 11:12:30.993 [3396] HEARTBEAT: Check Point 804/26 11:12:31.009 [3396] going to post event=EVENT_SERVER_DISCONNECTED04/26 11:12:31.009 [3396] done post event=EVENT_SERVER_DISCONNECTED, return=004/26 11:12:31.509 [3396] HEARTBEAT: Check Point 104/26 11:12:31.509 [3396] HEARTBEAT: Check Point 204/26 11:12:31.509 [3396] going to post event=EVENT_SERVER_CONNECTING04/26 11:12:31.525 [3396] done post event=EVENT_SERVER_CONNECTING, return=004/26 11:12:31.525 [3396] HEARTBEAT: Check Point 304/26 11:12:31.525 [3396] Setting the session timeout on Profi

    le Session (Registration) to 3000004/26 11:12:31.556 [3396] HEARTBEAT: Check Point 404/26 11:12:31.556 [3396] InternetConnect; Internet status: 60; CtrlBlk: 049D9FF004/26 11:12:31.556 [3396] ===Registration STAGE===04/26 11:12:31.556 [3396] logon id (domain/user)=LocalComputer/Danish04/26 11:12:31.556 [3396] Loadingcurrent group:My Company\Default Group04/26 11:12:31.556 [3396] Loadingpreferred group:My Company\Default Group04/26 11:12:31.556 [3396] Loadingpreferred mode:104/26 11:12:31.556 [3396] It willremember nothing, PreferredGroup is My Company\Default Group, PreferredMode is 104/26 11:12:31.571 [3396] XML data:

  • 8/17/2019 Symantec Diagnostic

    15/25

    04/26 11:12:31.571 [3396] [MakeRegisterData] registration Hardware Key=0829447409E5D2E80730CFF65644EA5B04/26 11:12:31.571 [3396] ************Reg CSN=9804/26 11:12:31.571 [3396] Request is: s_origin_length: 1470

    s_session_id: 0829447409E5D2E80730CFF65644EA5BSygate-SSN: 98

    04/26 11:12:31.587 [3396] http://10.66.162.6:801404/26 11:12:31.587 [3396] HttpOpenRequest; Internet status: 60; CtrlBlk: 049D9FF004/26 11:12:52.619 [3592] HttpSendRequestEx; Internet status: 100; CtrlBlk: 049D9FF004/26 11:12:52.650 [3396] AH: (InetWaiting) bFinished is TRUE on CtrlBlk: 049D9FF004/26 11:12:52.650 [3396] 12029=>The attempt to connect to theserver failed.04/26 11:12:52.650 [3396] SMS return=0

    04/26 11:12:52.650 [3396] 0=>Uninterpreted Status04/26 11:12:52.650 [3396] ERR to query content length04/26 11:12:52.650 [3396] Content Lenght =>

  • 8/17/2019 Symantec Diagnostic

    16/25

    04/26 11:12:52.650 [3396] HTTP returns status code=004/26 11:12:52.650 [3396] RECEIVE STAGE COMPLETED04/26 11:12:52.650 [3396] COMPLETED, returned 504/26 11:12:52.666 [3396] HEARTBEAT: Check Point 5.104/26 11:12:52.666 [3396] NextProxySetting: Cycled through all proxy settings.04/26 11:12:52.666 [3396] new scheduled heartbeat=128 seconds

    04/26 11:12:52.666 [3396] ResetProxySetting: Will now use proxy setting 104/26 11:12:52.666 [3396] HEARTBEAT: Check Point 804/26 11:12:52.666 [3396] going to post event=EVENT_SERVER_DISCONNECTED04/26 11:12:52.666 [3396] done post event=EVENT_SERVER_DISCONNECTED, return=004/26 11:12:52.666 [3396] ====== Registration Procedure stopsat 11:12:52 ======04/26 11:12:52.666 [3396] HEARTBEAT: Check Point 1004/26 11:12:53.166 [3396] HEARTBEAT: Check Point Complete04/26 11:12:53.166 [3396] Done, Heartbeat=128seconds04/26 11:12:53.166 [3396] ====== Heartbeat loop stops at 11

    :12:53 ======04/26 11:12:59.338 [156] 04/26 11:12:59.338 [156] 04/26 11:14:03.493 [156] 04/26 11:14:03.493 [156] 04/26 11:15:01.338 [3396] ====== Heartbeat loop starts at 11:15:01 ======04/26 11:15:01.838 [3396] :Netport Count=104/26 11:15:01.838 [3396] :NicInfo04/26 11:15:01.838 [3396] :CH=2590CE6F0A42A2060011443D8C53AC991Danish-PCWORKGROUP0829447409E5D2E80730CFF65644EA5B

    04/26 11:15:01.838 [3396] :CHKey=53BEC3ECC8BD0398E036CEFFF9D0250304/26 11:15:01.838 [3396] :C=2590CE6F0A42A2060011443D8C53AC991Danish-PCWORKGROUP04/26 11:15:01.853 [3396] :CKey=E32EF89B5F541DA1A03BDC1FA48D149204/26 11:15:01.853 [3396] :UCH=2590CE6F0A42A2060011443D8C53AC990DanishLocalComputerDanish-PCWORKGROUP0829447409E5D2E80730CFF65644EA5B04/26 11:15:01.853 [3396] :UCHKey=8BAD9CC66F531EA3E0772483064FA86E04/26 11:15:01.853 [3396] :UC=2590CE6F0A42A2060011443D8C53AC990DanishLocalComputerDanish-PCWORKGROUP04/26 11:15:01.869 [3396] :UCKey=9504E3132C57C1D279BB306D03F4811004/26 11:15:01.869 [3396] HardwareID=0829447409E5D2E80730CFF65644EA5B04/26 11:15:01.869 [3396] CHKey=53BEC3ECC8BD0398E036CEFFF9D0250304/26 11:15:01.869 [3396] CKey=E32EF89B5F541DA1A03BDC1FA48D149204/26 11:15:01.869 [3396] UCHKey=8BAD9CC66F531EA3E0772483064FA86E04/26 11:15:01.869 [3396] UCKey=9504E3132C57C1D279BB306D03F4811004/26 11:15:01.869 [3396] Set heartbeat event04/26 11:15:01.869 [3396] Use new configuration04/26 11:15:01.869 [3396] HeartbeatProc: Trying to craete user session again with proxy setting now that user login has changed..04/26 11:15:01.884 [3396] HeartbeatProc: User proxy information was not availabl

    e still - not creating session handle..04/26 11:15:01.884 [3396] ====== Reg Heartbeat loop starts at11:15:01 ======

  • 8/17/2019 Symantec Diagnostic

    17/25

    04/26 11:15:02.385 [3396] HEARTBEAT: Check Point 104/26 11:15:02.385 [3396] Selecting a random server04/26 11:15:02.385 [3396] HEARTBEAT: Check Point 204/26 11:15:02.385 [3396] going to post event=EVENT_SERVER_CONNECTING04/26 11:15:02.385 [3396] done post event=EVENT_SERVER_CONNECTING, return=0

    04/26 11:15:02.385 [3396] HEARTBEAT: Check Point 304/26 11:15:02.400 [3396] Setting the session timeout on Profile Session (Registration) to 3000004/26 11:15:02.416 [3396] HEARTBEAT: Check Point 404/26 11:15:02.416 [3396] InternetConnect; Internet status: 60; CtrlBlk: 031ED3C804/26 11:15:02.416 [3396] ===Registration STAGE===04/26 11:15:02.416 [3396] logon id (domain/user)=LocalComputer/Danish04/26 11:15:02.416 [3396] Loadingcurrent group:My Company\Default Group04/26 11:15:02.416 [3396] Loading

    preferred group:My Company\Default Group04/26 11:15:02.431 [3396] Loadingpreferred mode:104/26 11:15:02.431 [3396] It willremember nothing, PreferredGroup is My Company\Default Group, PreferredMode is 104/26 11:15:02.431 [3396] XML data:

    04/26 11:15:02.431 [3396] [MakeRegisterData] registration Hardware Key=0829447409E5D2E80730CFF65644EA5B04/26 11:15:02.431 [3396] ************Reg CSN=9904/26 11:15:02.431 [3396] Request is: s_origin_length: 1470s_session_id: 0829447409E5D2E80730CFF65644EA5B

    Sygate-SSN: 99

  • 8/17/2019 Symantec Diagnostic

    18/25

    ter" LoginUser="Danish" ComputerDomain="WORKGROUP" ComputerName="Danish-PC" PreferredGroup="My%20Company%5cDefault%20Group" PreferredMode="1" HardwareKey="0829447409E5D2E80730CFF65644EA5B" IsNPVDIClient="0" SiteDomainName=""/>

    04/26 11:15:02.447 [3396] http://Symantec-Srv:801404/26 11:15:02.447 [3396] HttpOpenRequest; Internet status: 60; CtrlBlk: 031ED3C804/26 11:15:03.635 [156] 04/26 11:15:03.635 [156] 04/26 11:15:04.697 [5416] HttpSendRequestEx; Internet status: 100; CtrlBlk: 031ED3C804/26 11:15:04.728 [3396] AH: (InetWaiting) bFinished is TRUE on CtrlBlk: 031ED3

    C804/26 11:15:04.728 [3396] 12007=>The Server name could not be resolved.04/26 11:15:04.728 [3396] SMS return=004/26 11:15:04.728 [3396] 0=>Uninterpreted Status04/26 11:15:04.728 [3396] ERR to query content length04/26 11:15:04.728 [3396] Content Lenght =>04/26 11:15:04.744 [3396] HTTP returns status code=004/26 11:15:04.744 [3396] RECEIVE STAGE COMPLETED04/26 11:15:04.744 [3396] COMPLETED, returned 504/26 11:15:04.760 [3396] HEARTBEAT: Check Point 5.104/26 11:15:04.760 [3396] NextProxySetting: Cycled through all proxy settings.04/26 11:15:04.760 [3396] switch to another server04/26 11:15:04.760 [3396] HEARTBEAT: Check Point 904/26 11:15:04.760 [3396] ResetProxySetting: Will now use proxy setting 104/26 11:15:04.760 [3396] HEARTBEAT: Check Point 804/26 11:15:04.775 [3396] going to post event=EVENT_SERVER_DISCONNECTED04/26 11:15:04.775 [3396] done post event=EVENT_SERVER_DISCONNECTED, return=004/26 11:15:05.275 [3396] HEARTBEAT: Check Point 104/26 11:15:05.275 [3396] HEARTBEAT: Check Point 204/26 11:15:05.275 [3396] going to post event=EVENT_SERVER_CONNECTING04/26 11:15:05.275 [3396] done post event=EVENT_SERVER_CONNECTING, r

    eturn=004/26 11:15:05.275 [3396] HEARTBEAT: Check Point 304/26 11:15:05.275 [3396] Setting the session timeout on Profi

  • 8/17/2019 Symantec Diagnostic

    19/25

    le Session (Registration) to 3000004/26 11:15:05.306 [3396] HEARTBEAT: Check Point 404/26 11:15:05.306 [3396] InternetConnect; Internet status: 60; CtrlBlk: 031ED4A804/26 11:15:05.306 [3396] ===Registration STAGE===04/26 11:15:05.306 [3396] logon id (domain/user)=LocalComputer/Danish

    04/26 11:15:05.306 [3396] Loadingcurrent group:My Company\Default Group04/26 11:15:05.322 [3396] Loadingpreferred group:My Company\Default Group04/26 11:15:05.322 [3396] Loadingpreferred mode:104/26 11:15:05.322 [3396] It willremember nothing, PreferredGroup is My Company\Default Group, PreferredMode is 104/26 11:15:05.322 [3396] XML data:

    04/26 11:15:05.338 [3396] [MakeRegisterData] registration Hardware Key=0829447409E5D2E80730CFF65644EA5B04/26 11:15:05.338 [3396] ************Reg CSN=10004/26 11:15:05.338 [3396] Request is: s_origin_length: 1470s_session_id: 0829447409E5D2E80730CFF65644EA5BSygate-SSN: 100

  • 8/17/2019 Symantec Diagnostic

    20/25

    essorClock="3492" ProcessorNum="8"/>

    04/26 11:15:05.338 [3396] http://10.66.162.6:801404/26 11:15:05.338 [3396] HttpOpenRequest; Internet status: 60; CtrlBlk: 031ED4A804/26 11:15:26.354 [3592] HttpSendRequestEx; Internet status:

     100; CtrlBlk: 031ED4A804/26 11:15:26.385 [3396] AH: (InetWaiting) bFinished is TRUE on CtrlBlk: 031ED4A804/26 11:15:26.385 [3396] 12029=>The attempt to connect to theserver failed.04/26 11:15:26.385 [3396] SMS return=004/26 11:15:26.385 [3396] 0=>Uninterpreted Status04/26 11:15:26.385 [3396] ERR to query content length04/26 11:15:26.385 [3396] Content Lenght =>04/26 11:15:26.400 [3396] HTTP returns status code=004/26 11:15:26.400 [3396] RECEIVE STAGE COMPLETED04/26 11:15:26.400 [3396] COMPLETED, returned 504/26 11:15:26.416 [3396] HEARTBEAT: Check Point 5.1

    04/26 11:15:26.416 [3396] NextProxySetting: Cycled through all proxy settings.04/26 11:15:26.416 [3396] new scheduled heartbeat=256 seconds04/26 11:15:26.416 [3396] ResetProxySetting: Will now use proxy setting 104/26 11:15:26.416 [3396] HEARTBEAT: Check Point 804/26 11:15:26.416 [3396] going to post event=EVENT_SERVER_DISCONNECTED04/26 11:15:26.432 [3396] done post event=EVENT_SERVER_DISCONNECTED, return=004/26 11:15:26.432 [3396] ====== Registration Procedure stopsat 11:15:26 ======04/26 11:15:26.432 [3396] HEARTBEAT: Check Point 1004/26 11:15:26.932 [3396] HEARTBEAT: Check Point Complete04/26 11:15:26.932 [3396] Done, Heartbeat=256seconds04/26 11:15:26.932 [3396] ====== Heartbeat loop stops at 11:15:26 ======04/26 11:16:03.760 [156] 04/26 11:16:03.760 [156] 04/26 11:17:03.902 [156] 04/26 11:17:03.902 [156] 04/26 11:18:04.028 [156] 04/26 11:18:04.028 [156] 04/26 11:19:04.154 [156] 04/26 11:19:04.154 [156] 04/26 11:19:42.982 [3396] ====== Heartbeat loop starts at 1

    1:19:42 ======04/26 11:19:43.482 [3396] :Netport Count=104/26 11:19:43.482 [3396] :NicInfo

  • 8/17/2019 Symantec Diagnostic

    21/25

    63.64" Mac="8c-dc-d4-27-e7-95" Gateway="10.66.163.254" SubnetMask="255.255.255.0"/>04/26 11:19:43.482 [3396] :CH=2590CE6F0A42A2060011443D8C53AC991Danish-PCWORKGROUP0829447409E5D2E80730CFF65644EA5B04/26 11:19:43.482 [3396] :CHKey=53BEC3ECC8BD0398E036CEFFF9D0250304/26 11:19:43.482 [3396] :C=2590CE6F0A42A2060011443D8C53AC991

    Danish-PCWORKGROUP04/26 11:19:43.482 [3396] :CKey=E32EF89B5F541DA1A03BDC1FA48D149204/26 11:19:43.498 [3396] :UCH=2590CE6F0A42A2060011443D8C53AC990DanishLocalComputerDanish-PCWORKGROUP0829447409E5D2E80730CFF65644EA5B04/26 11:19:43.498 [3396] :UCHKey=8BAD9CC66F531EA3E0772483064FA86E04/26 11:19:43.498 [3396] :UC=2590CE6F0A42A2060011443D8C53AC990DanishLocalComputerDanish-PCWORKGROUP04/26 11:19:43.498 [3396] :UCKey=9504E3132C57C1D279BB306D03F4811004/26 11:19:43.513 [3396] HardwareID=0829447409E5D2E80730CFF65644EA

    5B04/26 11:19:43.513 [3396] CHKey=53BEC3ECC8BD0398E036CEFFF9D0250304/26 11:19:43.513 [3396] CKey=E32EF89B5F541DA1A03BDC1FA48D149204/26 11:19:43.513 [3396] UCHKey=8BAD9CC66F531EA3E0772483064FA86E04/26 11:19:43.513 [3396] UCKey=9504E3132C57C1D279BB306D03F4811004/26 11:19:43.513 [3396] Set heartbeat event04/26 11:19:43.513 [3396] Use new configuration04/26 11:19:43.513 [3396] HeartbeatProc: Trying to craete user session again with proxy setting now that user login has changed..04/26 11:19:43.529 [3396] HeartbeatProc: User proxy information was not available still - not creating session handle..04/26 11:19:43.529 [3396] ====== Reg Heartbeat loop starts at11:19:43 ======

    04/26 11:19:44.029 [3396] HEARTBEAT: Check Point 104/26 11:19:44.029 [3396] Selecting a random server04/26 11:19:44.029 [3396] HEARTBEAT: Check Point 204/26 11:19:44.029 [3396] going to post event=EVENT_SERVER_CONNECTING04/26 11:19:44.029 [3396] done post event=EVENT_SERVER_CONNECTING, return=004/26 11:19:44.029 [3396] HEARTBEAT: Check Point 304/26 11:19:44.029 [3396] Setting the session timeout on Profile Session (Registration) to 3000004/26 11:19:44.045 [3396] HEARTBEAT: Check Point 404/26 11:19:44.045 [3396] InternetConnect; Internet status: 60; CtrlBlk: 031EDAC804/26 11:19:44.045 [3396] ===Registration STAGE===04/26 11:19:44.045 [3396] logon id (domain/user)=LocalComputer/Danish04/26 11:19:44.045 [3396] Loadingcurrent group:My Company\Default Group04/26 11:19:44.045 [3396] Loadingpreferred group:My Company\Default Group04/26 11:19:44.045 [3396] Loadingpreferred mode:104/26 11:19:44.045 [3396] It willremember nothing, PreferredGroup is My Company\Default Group, PreferredMode is 104/26 11:19:44.045 [3396] XML data:

  • 8/17/2019 Symantec Diagnostic

    22/25

    5cDefault%20Group" PreferredMode="1" HardwareKey="0829447409E5D2E80730CFF65644EA5B" IsNPVDIClient="0" SiteDomainName=""/>

    04/26 11:19:44.045 [3396] [MakeRegisterData] registration Hardware Key=0829447409E5D2E80730CFF65644EA5B04/26 11:19:44.045 [3396] ************Reg CSN=10104/26 11:19:44.045 [3396] Request is: s_origin_length: 1470s_session_id: 0829447409E5D2E80730CFF65644EA5BSygate-SSN: 101

    04/26 11:19:44.045 [3396] http://10.66.162.6:8014

    04/26 11:19:44.045 [3396] HttpOpenRequest; Internet status: 60; CtrlBlk: 031EDAC804/26 11:20:04.311 [156]

  • 8/17/2019 Symantec Diagnostic

    23/25

    04/26 11:20:04.311 [156] 04/26 11:20:05.061 [3592] HttpSendRequestEx; Internet status: 100; CtrlBlk: 031EDAC804/26 11:20:05.092 [3396] AH: (InetWaiting) bFinished is TRUE on CtrlBlk: 031EDAC804/26 11:20:05.092 [3396] 12029=>The attempt to connect to theserver failed.

    04/26 11:20:05.092 [3396] SMS return=004/26 11:20:05.092 [3396] 0=>Uninterpreted Status04/26 11:20:05.092 [3396] ERR to query content length04/26 11:20:05.092 [3396] Content Lenght =>04/26 11:20:05.107 [3396] HTTP returns status code=004/26 11:20:05.107 [3396] RECEIVE STAGE COMPLETED04/26 11:20:05.107 [3396] COMPLETED, returned 504/26 11:20:05.123 [3396] HEARTBEAT: Check Point 5.104/26 11:20:05.123 [3396] NextProxySetting: Cycled through all proxy settings.04/26 11:20:05.123 [3396] switch to another server04/26 11:20:05.123 [3396] HEARTBEAT: Check Point 904/26 11:20:05.123 [3396] ResetProxySetting: Will now use proxy setting 1

    04/26 11:20:05.123 [3396] HEARTBEAT: Check Point 804/26 11:20:05.123 [3396] going to post event=EVENT_SERVER_DISCONNECTED04/26 11:20:05.123 [3396] done post event=EVENT_SERVER_DISCONNECTED, return=004/26 11:20:05.623 [3396] HEARTBEAT: Check Point 104/26 11:20:05.623 [3396] HEARTBEAT: Check Point 204/26 11:20:05.623 [3396] going to post event=EVENT_SERVER_CONNECTING04/26 11:20:05.623 [3396] done post event=EVENT_SERVER_CONNECTING, return=004/26 11:20:05.623 [3396] HEARTBEAT: Check Point 304/26 11:20:05.623 [3396] Setting the session timeout on Profi

    le Session (Registration) to 3000004/26 11:20:05.654 [3396] HEARTBEAT: Check Point 404/26 11:20:05.654 [3396] InternetConnect; Internet status: 60; CtrlBlk: 031ED35804/26 11:20:05.654 [3396] ===Registration STAGE===04/26 11:20:05.654 [3396] logon id (domain/user)=LocalComputer/Danish04/26 11:20:05.654 [3396] Loadingcurrent group:My Company\Default Group04/26 11:20:05.654 [3396] Loadingpreferred group:My Company\Default Group04/26 11:20:05.654 [3396] Loadingpreferred mode:104/26 11:20:05.654 [3396] It willremember nothing, PreferredGroup is My Company\Default Group, PreferredMode is 104/26 11:20:05.670 [3396] XML data:

  • 8/17/2019 Symantec Diagnostic

    24/25

    04/26 11:20:05.670 [3396] [MakeRegisterData] registration Hardware Key=0829447409E5D2E80730CFF65644EA5B04/26 11:20:05.670 [3396] ************Reg CSN=10204/26 11:20:05.670 [3396] Request is: s_origin_length: 1470

    s_session_id: 0829447409E5D2E80730CFF65644EA5BSygate-SSN: 102

    04/26 11:20:05.686 [3396] http://Symantec-Srv:801404/26 11:20:05.686 [3396] HttpOpenRequest; Internet status: 60; CtrlBlk: 031ED35804/26 11:20:07.936 [3592] HttpSendRequestEx; Internet status: 100; CtrlBlk: 031ED35804/26 11:20:07.967 [3396] AH: (InetWaiting) bFinished is TRUE on CtrlBlk: 031ED35804/26 11:20:07.967 [3396] 12007=>The Server name could not be resolved.04/26 11:20:07.967 [3396] SMS return=0

    04/26 11:20:07.967 [3396] 0=>Uninterpreted Status04/26 11:20:07.967 [3396] ERR to query content length04/26 11:20:07.967 [3396] Content Lenght =>

  • 8/17/2019 Symantec Diagnostic

    25/25

    04/26 11:20:07.983 [3396] HTTP returns status code=004/26 11:20:07.983 [3396] RECEIVE STAGE COMPLETED04/26 11:20:07.983 [3396] COMPLETED, returned 504/26 11:20:07.998 [3396] HEARTBEAT: Check Point 5.104/26 11:20:07.998 [3396] NextProxySetting: Cycled through all proxy settings.04/26 11:20:07.998 [3396] new scheduled heartbeat=512 seconds

    04/26 11:20:07.998 [3396] ResetProxySetting: Will now use proxy setting 104/26 11:20:07.998 [3396] HEARTBEAT: Check Point 804/26 11:20:07.998 [3396] going to post event=EVENT_SERVER_DISCONNECTED04/26 11:20:07.998 [3396] done post event=EVENT_SERVER_DISCONNECTED, return=004/26 11:20:07.998 [3396] ====== Registration Procedure stopsat 11:20:07 ======04/26 11:20:07.998 [3396] HEARTBEAT: Check Point 1004/26 11:20:08.514 [3396] HEARTBEAT: Check Point Complete04/26 11:20:08.514 [3396] Done, Heartbeat=512seconds04/26 11:20:08.514 [3396] ====== Heartbeat loop stops at 11

    :20:08 ======04/26 11:21:04.436 [156] 04/26 11:21:04.436 [156] 04/26 11:22:04.578 [156] 04/26 11:22:04.578 [156] 04/26 11:23:08.904 [156] 04/26 11:23:08.904 [156]