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7/22/2019 Symantec Backup Exec System Recovery Implementation Guide
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Symantec Backup Exec
System Recovery ManagerImplementation Guide
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Symantec Backup ExecSystem Recovery Manager 8.5Implementation Guide
Thesoftwaredescribedin this book is furnishedundera license agreement andmaybe used
only in accordance with the terms of the agreement.
Documentation version 8.5
Legal Notice
Copyright 2008 Symantec Corporation.
All rights reserved.
Symantec, the Symantec Logo, LiveUpdate, pcAnywhere, Backup Exec, NetBackup,
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The Legion of the Bouncy Castle
Portions of this program contain components from the Legion of the Bouncy Castle. Thesecomponents aremade availableunder theBouncy Castlelicense,a copy of which is provided
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OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE
OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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Technical Support
Symantec Technical Support maintains support centers globally. Technical
Supports primary role is to respond to specific queries about product feature and
function,installation,andconfiguration.The TechnicalSupport group alsoauthors
content for our online Knowledge Base. The Technical Support group works
collaboratively with the other functional areas within Symantec to answer your
questions in a timely fashion. For example, the Technical Support group works
with Product Engineering and Symantec Security Response to provide alerting
services and virus definition updates.
Symantecs maintenance offerings include the following:
A range of support options that give you the flexibility to select the right
amount of service for any size organization A telephone and web-based support that provides rapid response and
up-to-the-minute information
Upgrade insurance that delivers automatic software upgrade protection
Global support that is available 24 hours a day, 7 days a week worldwide.
Support is provided in a variety of languages for those customers that are
enrolled in the Platinum Support program
Advanced features, including Technical Account Management
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site at the following URL:
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Select your country or language under Global Support. The specific features that
are available may vary based on the level of maintenance that was purchased and
the specific product that you are using.
Contacting Technical Support
Customers with a current maintenance agreement mayaccess TechnicalSupport
information at the following URL:
www.symantec.com/techsupp/
Select your region or language under Global Support.
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be
at the computer on which the problem occurred, in case it is necessary to recreate
the problem.
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When you contact Technical Support, please have the following information
available:
Product release level
Hardware information
Available memory, disk space, and NIC information
Operating system
Version and patch level
Network topology
Router, gateway, and IP address information
Problem description:
Error messages and log files
Troubleshooting that was performed before contacting Symantec
Recent software configuration changes and network changes
Licensing and registration
If your Symantecproduct requires registrationora license key, accessourtechnical
support Web page at the following URL:
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Selectyour region or language under GlobalSupport, andthenselectthe Licensingand Registration page.
Customer service
Customer service information is available at the following URL:
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Select your country or language under Global Support.
Customer Service is available to assist with the following types of issues:
Questions regarding product licensing or serialization
Product registration updates such as address or name changes
General product information (features, language availability, local dealers)
Latest information about product updates and upgrades
Information about upgrade insurance and maintenance contracts
Information about the Symantec Value License Program
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Advice about Symantec's technical support options
Nontechnical presales questions
Issues that are related to CD-ROMs or manuals
Maintenance agreement resources
If you want to contact Symantec regarding an existing maintenance agreement,
please contact the maintenance agreement administration team for your region
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Additional Enterprise services
Symantec offers a comprehensive set of services that allow you to maximize your
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Symantec Early WarningSolutions
These services remove the burden of managing andmonitoring security devices and events, ensuring
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Symantec Consulting Services provide on-site
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of prepackagedandcustomizable optionsthatinclude
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To access more information about Enterprise services, please visit our Web site
at the following URL:
www.symantec.com
Select your country or language from the site index.
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Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . .4
Chapter 1 Introducing Symantec Backup Exec SystemRecovery Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . .15
About Symantec Backup Exec System Recovery Manager.. . . . . . . . . . . . . . . . . . .15
What is new and updated in this release.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .16
Components of Backup Exec System Recovery Manager.. . . . . . . . . . . . . . . . . . . . .17Backup Exec System Recovery Manager optional tool.. . . . . . . . . . . . . . . . . .20
How Backup Exec System Recovery Manager works.. . . . . . . . . . . . . . . . . . . . . . . . . . .20
What you can do with Backup Exec System Recovery Manager.. . . . . . . . . . . .22
Best practices for creating recovery points .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .23
Before a backup... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
During a backup ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
When a backup is finished... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . .25
Getting more information about Backup Exec System Recovery
Manager.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .26
Chapter 2 Installing Backup Exec System RecoveryManager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Preparing for installation... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . .27
System requirements for Backup Exec System Recovery
Manager.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..28
Migration from Symantec LiveState Recovery Manager.. . . . . . . . . . . . . . .29
Supported virtual disk programs... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . .30
System requirements for packages.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .30
About upgrading from existing installations of Backup Exec
System Recovery 6.5.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . .32Compatibility and integration with Symantec Backup Exec for
Windows Servers .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . .32
User rights requirements.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . .33
60-day trial version... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . .33
About installing the product.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . .33
Installing the Backup Exec System Recovery Manager server.. . . . . . . .34
Installing the Backup Exec System Recovery Manager
console.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
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Post-installation tasks.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Uninstalling Backup Exec System Recovery Manager.. . . . . . . . . . . . . . . . . . . . . . . . .38
Uninstalling the Backup Exec System Recovery Manager
console.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39Uninstalling the Backup Exec System Recovery Manager
server.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 39
Chapter 3 Using the Backup Exec System Recovery Managerconsole . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 41
About the console views... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . .41
Home page.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Manage page.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Monitor page.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Reports page.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47Shortcuts page.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Using the Drag-and-drop Workspace.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . .48
Changing the location and view of the Drag-and-drop
Workspace.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Updating the Backup Exec System Recovery Manager console.. . . . . . . . . . . . .49
Sending feedback... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Chapter 4 Configuring Backup Exec System RecoveryManager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
About adding computers to the console.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .51Creating packages for an Easy Installer .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..52
Creating an Easy Installer .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . .54
Downloading an Easy Installer by end users.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Deploying an Easy Installer by administrators.. . . . . . . . . . . . . . . . . . . . . . . . . . . .63
About adding computers with existing installations of Backup Exec
System Recovery.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Reconciling a recovery point network destinationforan imported
backup job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Reconciling recovery point passwords or command files for an
imported backup job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . .68Reconciling passwords for imported recovery points.. . . . . . . . . . . . . . . . . . .70
Removing computers from the console.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . .71
About organizing groups of computers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . .72
Adding groups to the console.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . .73
Editing groups.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Deleting groups.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Assigning computers to a group... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . .74
Unassigning computers from a group... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .75
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Viewing the properties of a group... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .75
About managing recovery point destinations.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .76
Creating recovery point destinations.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .76
Editing recovery point destination network credentials.. . . . . . . . . . . . . . . .78Deleting recovery point destinations.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .79
Viewing the properties of a recovery point destination... . . . . . . . . . . . . . . .79
Managing recovery point passwords for convert to virtual disk
jobs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . 80
Editing connectivity settings.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . .81
Configuring default FTP settings for use with Offsite Copy... . . . . . . . . . . . . . . .83
About managing roles-based user accounts.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . .84
Creating a user account.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . .86
Editing a user account.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . .87
Deleting a user account.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . .87
Changing the description of a role.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . .88About managing licenses.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . .88
Assigning Backup Exec System Recovery licenses to
computers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Unassigning Backup Exec System Recovery licenses from
computers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Checking Backup Exec System Recovery license status on client
computers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Adding Backup Exec System Recovery licenses to Backup Exec
System Recovery Manager.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . .92
Removing Backup Exec System Recovery licenses from BackupExec System Recovery Manager.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . .92
Checking thelicense status of the Backup Exec System Recovery
Manager server.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Adding a license key for the Backup Exec System Recovery
Manager server.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
About configuring Backup Exec Retrieve.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .94
Chapter 5 Managing backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . .99
About backup jobs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Ways to work with recovery points.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . .100Tips for creating recovery points.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .102
About backing up dual-boot systems... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . .103
Creating a backup job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
About destination options for recovery points.. . . . . . . . . . . . . . . . . . . . . . . . . .107
About general options for creating recovery points.. . . . . . . . . . . . . . . . . . . .111
About advanced options for creating recovery points.. . . . . . . . . . . . . . . . .113
About Offsite Copy... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
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How Offsite Copy works.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . .117
About running command files during a backup ... . . . . . . . . . . . . . . . . . . . . . .121
About schedule options for creating recovery points .. . . . . . . . . . . . . . . . .123
Assigning a backup job to computers or groups.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129Unassigning a backup job from computers or groups.. . . . . . . . . . . . . . . . . . . . . . .130
Running an existing backup job immediately.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Running a one-time backup... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . .131
About working with backup jobs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . .132
Viewing the properties of a backup job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . .133
Editing a backup job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Editing the schedule of a backup job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .133
Renaming a backup job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . .134
Disabling a backup job on computers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..134
Disabling a backup schedule on computers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Deleting a backup job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . .135About managing recovery points.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . .135
Viewing existing recovery points.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . .136
Deleting a recovery point set.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . .136
Deleting recovery points within a set.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .137
Configuring a Backup Exec for Windows Servers backup job.. . . . . . . . . . . . . .139
Viewing existing Backup Exec for Windows Servers backup
jobs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Deleting a Backup Exec for Windows Servers backup job.. . . . . . . . . . . . .141
Importing Backup Exec for Windows Servers files.. . . . . . . . . . . . . . . . . . . . .141
Deleting Backup Exec for Windows Servers files.. . . . . . . . . . . . . . . . . . . . . . . .142
Chapter 6 Managing recovery point conversions . . . . . . . . . . . . . . . . . . . . . . . . . .143
About convert to virtual disk jobs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . .143
Creating a convert to virtual disk job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . .144
Creating a convert to virtual disk job based on a system index file.. . . . . .149
Assigning a convert to virtual disk job to computers or groups.. . . . . . . . . . .154
Unassigning a convert to virtual disk job from computers or
groups.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . .155
Running an existing convert to virtual disk job immediately.. . . . . . . . . . . . . .156
Running a one-time convert to virtual disk job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156Viewing the properties of a convert to virtual disk job.. . . . . . . . . . . . . . . . . . . . . .158
Editing a convert to virtual disk job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . .158
Editing the schedule of a convert to virtual disk job.. . . . . . . . . . . . . . . . . . . . . . . . .158
Renaming a convert to virtual disk job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .159
Disabling a convert to virtual disk job on computers.. . . . . . . . . . . . . . . . . . . . . . . .159
Deleting a convert to virtual disk job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . .160
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Chapter 7 Recovering files, folders, or entire drives. . . . . . . . . . . . . . . . . . . . .161
About recovering a drive.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . .161
About installing LightsOut Restore on client computers.. . . . . . . . . . . . .162
Recovering a drive.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
About Symantec Backup Exec Retrieve.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . .165
Features of Backup Exec Retrieve.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .165
System requirements for using Backup Exec Retrieve.. . . . . . . . . . . . . . . .167
How file access is secured... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . .167
Retrieving files using Backup Exec Retrieve.. . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Integrating with Backup Exec 11d... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .169
About troubleshooting Backup Exec Retrieve.. . . . . . . . . . . . . . . . . . . . . . . . . . . .170
About recovering files or disks using Symantec pcAnywhere.. . . . . . . . . . . . .172
Starting Symantec pcAnywhere from the console.. . . . . . . . . . . . . . . . . . . . . .172
Chapter 8 Monitoring computers and processes. . . . . . . . . . . . . . . . . . . . . . . . . . .175
Setting client options for computers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .175
Refreshing client computer information in the console.. . . . . . . . . . . . . . . . . . . .181
Changing how a computer reports backup status.. . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
Exporting a console table to a file.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . .182
About monitoring computers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . .183
Viewing the backup status of a computer.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Viewing the progress of jobs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . .184
Viewing pending backup jobs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . .185
Viewing job failures.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . .186Viewing reports.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . .187
Viewing the properties of a computer.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .188
Viewing a client computer log.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . .191
Viewing the Backup Exec System Recovery Manager server
log.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .191
Chapter 9 Using the Shortcuts page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . .193
About the Shortcuts page.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . .193
Adding a link to the Shortcuts page.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . .193
Editing a link on the Shortcuts page.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . .195Deleting a link on the Shortcuts page.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .195
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Appendix A Configuring TCP/IP ports for networkcommunication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . .197
About ports used by Backup Exec System Recovery Manager .. . . . . . . . . . . .197
ConfiguringTCP/IPportsfora newinstallation of Backup Exec System
Recovery Manager.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . .199
Configuring TCP/IP ports for an existing managed computer.. . . . . . . . . . . . .201
Configuring an alternate port for Management Control in client
firewall software.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203
Appendix B About backing up databases. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . .205
About backing up VSS-aware databases.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .205
About backing up non-VSS-aware databases.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207
Creating a cold recovery point manually of a non-VSS-awaredatabase.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207
Creatinga cold recoverypoint automatically of a non-VSS-aware
database.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208
Creating a hot recovery point of a non-VSS-aware database.. . . . . . . .209
Backing up the Backup Exec System Recovery Manager server and
database.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . 209
Appendix C About Active Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . .211
About the role of Active Directory.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . .211
Appendix D Troubleshooting Backup Exec System RecoveryManager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213
About troubleshooting Symantec Backup Exec System Recovery.. . . . . . . .213
Improving performancewhen manycomputers are downloading
an Easy Installer at the same time... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214
Adjusting the memory allocation for the tomcat server.. . . . . . . . . . . . . .215
How results of Run Backups are displayed in the console.. . . . . . . . . . . .215
About adding the server to the console.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216
About deploying a backup to a computer with an expired license
of Backup Exec System Recovery.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .216
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..217
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Introducing SymantecBackup Exec System
Recovery ManagerThis chapter includes the following topics:
About Symantec Backup Exec System Recovery Manager
What is new and updated in this release
Components of Backup Exec System Recovery Manager
How Backup Exec System Recovery Manager works
What you can do with Backup Exec System Recovery Manager
Best practices for creating recovery points
Getting more information about Backup Exec System Recovery Manager
About Symantec Backup Exec System RecoveryManager
Symantec Backup Exec System Recovery Manager is designed to work with the
following products to provide enterprise-level management tasks for server and
desktop protection and recovery:
Symantec Backup ExecSystem Recovery 7.0, 8.0, and 8.5Server Edition
Symantec Backup ExecSystem Recovery 7.0, 8.0, and 8.5Windows Small
Business Server Edition
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Symantec Backup ExecSystem Recovery 7.0, 8.0, and 8.5Desktop Edition
Symantec Backup ExecRetrieve 7.0, 8.0, and 8.5
Symantec Backup Exec
System Recovery Granular Restore 7.0, 8.0, and 8.5Option (previouslycalled SymantecBackup ExecSystem RecoveryExchange
Retrieve Option)
Using Backup Exec System Recovery Manager, you can centrally monitor the
recovery point status for Windows servers, desktops, and laptops across your
organization, all from a single console (you can install multiple instances of the
console). From the Home page, you can easily view the computers that are
protected, including job status. You can also perform remote system and drive
recovery of Windows computers.
What is new and updated in this releaseThe following table describes new and updated features in Backup Exec System
Recovery Manager.
Table 1-1 What is new and updated
DescriptionFeature
Create scheduled conversions of recovery points to VMware
Virtual Disk, MicrosoftVirtual Disks, or directly to VMwareESX
Server.
See About convert to virtual disk jobson page 143.
Convertrecoverypoints
to virtual disks using a
schedule
The new Offsite Copy feature adds an additional level of
protection to your data by copying recovery points to a second
harddiskdrive. You can copy themoverthe network to a remote
location through a local area connection, or using FTP.
See About Offsite Copyon page 116.
Offsite Copy
A new Help & Support center provides direct links to a variety
of usefulresourcesfor learningabout,using,andtroubleshooting
Backup Exec System Recovery Manager.
See Getting more information about Backup Exec System
Recovery Manageron page 26.
Help & Support center
Backup Exec SystemRecovery andBackup Exec SystemRecovery
Manager is designed to run on Windows Server 2008.
Windows Server 2008
compatibility
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Components of Backup Exec System RecoveryManager
An installationof Backup Exec System RecoveryManager consistsof several main
components for managing recovery points on computers. It also gives you the
ability to create and update Easy Installers of Symantec Backup Exec System
Recovery (and other components, such as LightsOut Restore and Management
Control) on client computers.
Note:Backup Exec System Recovery Manager requires the installation of a
Symantec license key for full product activation.
The following table describes these main components.
Table 1-2 Components of Backup Exec System Recovery Manager
DescriptionComponent
TheBackup Exec System RecoveryManager console, which canbe installed
on any computer (Windows 2000 or later), lets you remotely run and
manage backup and recovery tasks on client computers from a central
location.It servesas themain interfaceto theBackupExec SystemRecovery
Manager server. The console requires Microsoft .NET Framework 2.0 to
run.
Backup Exec
System
Recovery
Manager
console
A dedicated Windows 2003serverclass computer thatprovides thesupport
files that are needed to integrate with the console.
Among other things, the database that is installed on the server stores
backup jobs, client computer information, job history, recovery point
information, and configuration details.
Backup Exec
System
Recovery
Manager
server and
database
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Table 1-2 Components of Backup Exec System Recovery Manager (continued)
DescriptionComponent
Management Control is a necessary component of Backup Exec SystemRecovery and must be installed on each computer that has backups you
want to manage.
Microsoft .NET Framework2.0must be installed onclient computers before
the installation of Management Control.
This component publishes a variety of event information to the console
(by way of the server), such as the following:
The drives on the computer
A list of recovery points and their storage locations
Backups that are assigned to the computer
License status
Backup Exec System Recovery version
Management Control version
Any configuration changes that are made to the computer
Management Control periodically readsthe Backup ExecSystem Recovery
Manager database on the server and pulls down jobs or licenses as needed
by the client computer.
If Symantec Backup Exec System Recovery is already installed on a
computer, you can install or update the Management Control component
separately.
A computer is considered "managed" by Backup Exec System Recovery
Manager when Management Control is installed on it.
See About adding computers to the consoleon page 51.
ManagementControl
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Table 1-2 Components of Backup Exec System Recovery Manager (continued)
DescriptionComponent
Backup Exec System Recovery Manager lets you create and update EasyInstallers. Easy Installers are used to deploy software such as Symantec
Backup Exec System Recovery and Management Control to one or more
computers across your local area network or wide area network.
Backup Exec System Recovery Manager ships with several Easy Installers
including the following:
Backup Exec System Recovery 8.5 (with and without a user interface)
Management Control 8.5
Indexing Server (optional; for Windows Server 2003 only)
Easy Installers are made available through the Backup Exec System
Recovery Download Center Web page. The Web page location is
https://:8443/DownloadCenter. This page
gets created when you install Backup Exec System Recovery Manager.
Users access the Web page to download and install the software onto the
computer. Or, you can deploy the software onto client computers through
a logon script.
See About adding computers to the consoleon page 51.
EasyInstallers
Backup Exec Retrieve is installed at the same time you install the Backup
Exec System Recovery Manager server.
Backup Exec Retrieve communicateswith theIndexing Servercomponent
on client computers to let users recover their own files from the Backup
Exec Retrieve Web page.
Backup Exec
Retrieve
The Indexing Server maintains a folder of files that allow users to search
file names, file versions, and recent activity for recovery by way of the
Backup Exec Retrieve Web page. The service is an optional feature that
can be installed on Windows Server 2003 by way of an Easy Installer. The
Indexing Server includes an index control component that communicates
with Backup Exec System Recovery Manager and adds the indexer to the
database.
You must enable indexing support in a backup joband a backupdestination
in order for remote users to take advantage of file retrieval.
Note: Youmust install Backup Exec SystemRecovery on clientcomputers
before you install the Indexing Server.
See About configuring Backup Exec Retrieveon page 94.
Indexing
Server
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The figure illustrates how the components work together to provide complete
backup and recovery functionality to an entire network.
Figure 1-1 How Backup Exec System Recovery Manager works
Through the console, you can create a one-time job, such as recovering a drive on
a client computer, or you can schedule recurring jobs, such as daily backup jobs.
Wizards guide you through most Backup Exec System Recovery Manager
operations such as the creation of backup jobs, recovery jobs, or Easy Installers,
and the conversion of recovery points to virtual disks.
You can view a jobs current progress from the Monitor page or the Manage page.
Through Backup Exec System Recovery Manager's management functions, you
can logically group client computers together to simplify the backup process. On
the Manage page, you can organize, track, and troubleshoot all of the computers
whose backups you manage. You can view the backup status and statistics for
servers and desktops, including failed jobs.
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After a job has been processed, the jobs results are stored in the database. Log
files, if configured in the console by the administrator, are uploaded to the server.
The files tell you what happened during the processing of the job (events, errors,
and so forth).
What you can do with Backup Exec System RecoveryManager
Backup Exec System Recovery Manager lets you work from a remote location to
back up andrecover Windows-based computers,convertrecoverypoints to virtual
disks, and manage recovery points.
The following table describes the most frequently used tasks.
Table 1-3 What you can do with Backup Exec System Recovery Manager
DescriptionTask
Define daily, weekly, monthly, or quarterly backup jobs, and assign
them to one or more computers.
Create full independent recovery pointsor recovery point sets with
incrementals.
Define and enable an offsite copy location to copy your latest,
complete recovery points to either a local hard drive on the client
computer, a remote server in your network, or to a remote FTP
server. Define recovery point destinations on a network share or on a local
drive on the client computer.
Use your existing installation of Symantec Backup Execfor
Windows Servers to back up recovery point storage locations on a
network to tape media.
Define backups,
offsite copy
locations, and
recovery point
storage locations
Allow users to retrieve their own files and folders using the Backup
Exec Retrieve Web page.
Retrieve email, folders, entire mailboxes, SharePoint documents,
or lost files and folders using the Backup Exec Granular Restore
Option. Remotely recover a data drive on a client computer.
Remotely recover a system drive on a client computer that is
bootable, using LightsOut Restore.
Recover files,
folders, or entire
drives
Convert recovery points of a physical computer to VMware Virtual
Disk or a VMware ESX Server.
Convert recoverypoints of a physicalcomputer to Microsoft Virtual
Disk.
Convertrecovery
points to virtual
disks
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Table 1-3 What you can do with Backup Exec System Recovery Manager
(continued)
DescriptionTask
Delete entire recovery point sets.
Delete recovery points within a set.
Remotely delete
recovery points
Troubleshoot and resolve jobs remotely.
Build and deploy Easy Installers to install Backup Exec System
Recovery products and options such as LightsOut Restore and
Backup Exec Granular Restore Option.
Monitor the overall status of recovery points for an entire network
of Windows computers.
Remotely
administer
server, desktop,
and laptop
computers
remotely
Best practices for creating recovery pointsThe following list represents some best practices for creating recovery points:
Before a backup
During a backup
When a backup is finished
Before a backup
The following table describes best practices to ensure the successful creation of
recovery points.
Table 1-4 Before a backup
DescriptionBefore a backup
Computers must be turned on and Windows must be running at the
time a backup occurs. If the computer remains off after being polled
six times, the computer is put into a "Needs attention" state. However,
if Backup Exec System Recovery (with a user interface) is installed on
the client computer,Backup Exec SystemRecovery asks the user if theywant to run the missed backup (after the computer is turned on and
they log on to Windows). In the meantime, the backup status of the
client computer in Backup Exec System Recovery Manager console is
"Needs Attention".
Schedulebackups
when you know
computers are
turned on
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Table 1-4 Before a backup(continued)
DescriptionBefore a backup
Backup ExecSystemRecoveryManager supports saving recoverypointsto network locations or to a local hard disk.
You should avoid storing recovery points on the Backup Exec System
Recovery Manager server because as the number or size of recovery
points grows, you have less disk space available for regular server use.
When you save recovery points to a separate drive, network location,
or removable media, you eliminate this problem.
Save recoverypoints to the
proper location
During a backup
You can improve client computer performance during a backup.Backup Exec System Recovery requires significant system resources to run a
backup. If remote users are working at their computers when a backup starts,
they might notice that the performance of their computer slows down. If a slow
down occurs, you can reduce the speed of the backup to improve client computer
performance.
See Setting client options for computerson page 175.
When a backup is finished
After a back up finishes, consider the following best practices.
Table 1-5 After a backup
DescriptionAfter a backup
Where possible, document and test your entire recovery process by
doing a restore of recovery points (using the Backup Exec System
Recovery console) and single files (using the Recovery Point Browser
in Backup Exec System Recovery or Backup Exec Retrieve) on the
original client computer where the recovery points were created.
Doing so can uncover potential hardware or software problems.
Enable the Verify recovery point after creation feature when you
create a backup job.
Use the virtual conversion feature to test and evaluate restored
recovery points.
Verify that
recovery points or
recoverypoint sets
are stable and
usable.
Delete incremental recovery points to reduce the number of files you
have to maintain. This strategy also uses hard disk space more
efficiently.
Manage storage
space by deleting
old backup data.
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Installing Backup ExecSystem Recovery Manager
This chapter includes the following topics:
Preparing for installation
About installing the product
Post-installation tasks
Uninstalling Backup Exec System Recovery Manager
Preparing for installationInstallation procedures might vary, depending on your work environment and
how you want to install the Backup Exec System Recovery Manager console and
server. You can install the Backup Exec System Recovery Manager console and
server on the same computer, or customize the installation by installing the
console and server on separate computers.
You can have multiple installations of the console in a network domain (or across
network domains if the correct ports are set up), and you can run one or more
instances of the console at a time within the domain.
Before you install the product, make sure your computer meets the systemrequirements.Reviewthe Readme file on theinstallationCD forany known issues.
Note:Installation of the product is not supported on encrypted file systems.
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System requirements for Backup Exec System Recovery Manager
To install andusethis product, your computer must meet the followingminimum
requirements:
Table 2-1 Minimum system requirements
RequirementsComponent
Pentium 3: 1 GHz or higher (Pentium 4: 3.0 GHz or higher recommended)Processor
Several versions of Microsoft Windows are supported.
See Supported Windows operating systemson page 28.
Operating
system
The memory requirements for the two main components are as follows:
Backup Exec System Recovery Manager server: 1 GB (2 GB if you areusing Windows Server 2008 Standard/Enterprise/Datacenter or
Windows Web Server 2008)
Backup Exec System Recovery Manager console: Dependent on the
operating system
RAM
The hard disk space requirements for each component are as follows:
Backup Exec System Recovery Manager console: 100 MB
Backup Exec System Recovery Manager server: 750 MB
Backup Exec Retrieve: 15 MB
Microsoft .NET Framework 2.0: 280 MB (32-bit computers); 610 MB
(64-bit computers) Storage space on the network for the recovery points
Available hard
disk space
Microsoft .NET Framework 2.0 is required to run Backup Exec System
RecoveryManager andBackup Exec SystemRecoveryonclientcomputers.
When you start the Backup Exec System Recovery Manager console for
the first time, .NET is automatically installed if it does not already exist
or an older version exists. However, it does notget installed when Backup
Exec System Recovery is installed on client computers.
Note: Microsoft.NETFramework2.0 must beinstalledon clientcomputers
before you install Management Control.
Software
Supported Windows operating systems
The following table describes the supported Windows operating systems for
Backup Exec System Recovery Manager console and server installations. For
security reasons, the Backup Exec System Recovery Manager server must be
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installed on a dedicated Windows 2003 server class computer with an
NTFS-formatted hard disk.
Table 2-2 Supported Windows operating systems for console and server
installations
ServerConsoleOperating system (with minimum service
pack)
XWindows Vista Ultimate
XWindows Vista Business
XWindows Server 2008 Standard
XWindows Server 2008 Enterprise
XWindows Server 2008 Datacenter
XWindows Web Server 2008
XWindows Server 2008 Hyper-V
XXWindows Server 2003 x64 Editions (SP 1)
XXWindows Server 2003 R2 Editions (SP 1)
XXWindows Small Business Server 2003 R2
XXWindows Server 2003 (SP 1)
XWindows Advanced Server 2000 (SP 4)
XWindows Server2000 (SP4) andUpdate Rollup
1 for SP 4
XWindows Small Business Server 2000 (SP 4)
XWindows XP Professional x64 Edition (SP 2 or
later)
XWindows XP Professional (SP 2 or later)
XWindows Professional 2000 (SP 4)
Migration from Symantec LiveState Recovery Manager
Backup Exec System Recovery Manager does not support the migration of any
version of Symantec LiveState Recovery Manager.
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If you are currently running any version of LiveState Recovery Manager with
LiveState Recovery on client computers, you should first uninstall all LiveState
Recovery clients. You should then uninstall the LiveState Recovery Manager
console and server. No legacy data or backup jobs are preserved.
Note:If a user uninstalls LiveState Recovery and chooses to keep their backup
history andjobs, BackupExec System Recovery Manager creates newbackupjobs
in thedatabase(based on theuser's old backup jobs) when their computer becomes
managed.
Refer to theSymantec LiveStateRecoveryManager Implementation Guidefor
uninstall instructions.
Supported virtual disk programsYou can use Backup Exec System Recovery Manager to convert recovery points
of a physical serveror desktop computer to VMwareVirtualDisk,MicrosoftVirtual
Disk, or a VMware ESX Server.
See Creating a convert to virtual disk jobon page 144.
See Running a one-time convert to virtual disk jobon page 156.
Virtual disks created from recovery points are supported on the following
platforms:
VMware Workstation 4, 5, and 6
VMware ESX Server 2.0, 3.0 and 3.5
VMware Server 1
VMware GSX Server 3.x (replaced by VMware Server)
Microsoft Virtual Server 2005 R2 and later
Microsoft Hyper-V
System requirements for packages
Packages of Backup Exec System Recovery can be installed with an Easy Installer
on a variety of Windows operating systems.
Note:The specific hardware requirements for packages vary depending on the
package contents.Referto Backup ExecSystem Recoveryproduct documentation
for complete system requirements.
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This product supports up to 1000 installations of Backup Exec System Recovery
for eachinstallation of Backup ExecSystem RecoveryManager.However, because
network performance varies greatly among organizations, the total number of
supported installations of Backup Exec System Recovery may be more or less foryour network. Network performance should be monitored to ensure that
installations ofBackupExec SystemRecoveryarenotextendedbeyondthecapacity
and capability of your network.
Backup Exec System Recovery Manager comes with several packages for use in
Easy Installers, including the following products:
Backup Exec System Recovery
Management Control
Indexing Server
If you want to a create a package of LightsOut Restore, you need the Symantec
Recovery Disk CD. LightsOut Restore requires 500 MB of hard disk space on the
client computer. If you want to create a package of Backup Exec Granular Restore
Option, you need to purchase the product.
See Creating packages for an Easy Installer on page 52.
Backup Exec System RecoveryServer Edition andWindowsSmall Business Server Edition
The following table describes the supported install packages of Backup Exec
System RecoveryServer Edition and Backup Exec System RecoveryWindowsSmall Business Server Edition on Windows operating systems.
Table 2-3 Supported install packages on Windows operating systems
Without user interfaceWith user interfaceOperating system
XXWindows Server 2008
XXWindows Vista Business
XXWindows Server 2003
XXWindows Small Business
Server 2003
XXWindows 2000 Advanced
Server (SP 4 or later)
XXWindows 2000 Server (SP 4
or later)
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Table 2-3 Supported install packages on Windows operating systems
(continued)
Without user interfaceWith user interfaceOperating system
XXWindows 2000 Small
Business Server
Backup Exec System Recovery-Desktop Edition
The following table describes the supported install packages of Backup Exec
System RecoveryDesktop Edition on Windows operating systems.
Table 2-4 Supported install packages on Windows operating systems
Without user interfaceWith user interfaceOperating system
XXWindows Vista Ultimate
XXWindows XP Professional
x64 Edition (SP 2 or later)
XXWindowsXP Professional (SP
2 or later)
XXWindows Professional 2000
(SP 4 or later)
About upgrading from existing installations of Backup Exec SystemRecovery 6.5
Backup Exec System Recovery Manager 8 or higher does not support the backup
management of existing installations of Backup Exec System Recovery 6.5 on
client computers. Instead, you must upgrade Backup Exec System Recovery 6.5
to version 8 or higher.
See About adding computers to the consoleon page 51.
Compatibility and integration with Symantec Backup Exec for WindowsServers
Backup Exec System Recovery Manager includes the Configure Backup Exec Job
Wizard. This wizard is a finite version of the full Backup Job Properties dialog box
that is found in Symantec Backup Exec 11d for Windows Servers and Symantec
Backup Exec 10d for Windows Servers.
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By tapping into your existing installation of Backup Exec, you can use Backup
Exec SystemRecovery Manager to back up network-stored recovery pointsdirectly
to media.
See Configuring a Backup Exec for Windows Servers backup jobon page 139.
User rights requirements
Users on Windows Vista/XP/Server 2008/2003 Server/2000 must have
administrator rights to install and use Backup Exec System Recovery Manager,
or to deploy Easy Installers of Backup Exec System Recovery.
60-day trial version
If you choose to delay installation of the product license, all features still remainenabled during the 60-day grace period. You can install Backup Exec System
Recovery and create recovery points of system and data volumes for up to 10
computers.
The 60-day grace period begins the first time you do any one of the following on
a managed computer:
Assignment of a backup job or a recover point conversion to virtual disk job
to computers
Run a recovery point conversion to virtual disk job
Run a recovery
Delete a recovery point set
Delete recovery points within a set
When the trial period ends, you must purchase the product or uninstall it. Or, you
can continue to use the Backup Exec System Recovery Manager console, but only
to remove computers from the Manage page
Youcan purchase a license at anytime (even after thetrial periodexpires) without
reinstalling the software.
About installing the productThe Backup Exec System Recovery Manager installation program checks for the
required software and hardware resources, lets you select the installation folder,
updates registry settings, and then copies the required files to the hard disk. The
console installation program copies the .NET Framework 2.0 files to the hard
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drive. When you run the console for the first time, you may be prompted to install
.NET if it is not already installed or a previous version of .NET exists.
See Installing the Backup Exec System Recovery Manager serveron page 34.
See Installing the Backup Exec System Recovery Manager consoleon page 36.
Installing the Backup Exec System Recovery Manager server
Before you begin, you should review the requirements for installing the Backup
Exec System Recovery Manager server.
SeeSystemrequirements forBackupExecSystemRecovery Manageronpage28.
If you install the Backup Exec System Recovery Manager server into a new
environment where BackupExec System Recovery does not exist, the installation
creates a new database structure for storing data about computers and jobs.
Note: Following theinstallationof theserver, youmayneed to reconfigureTCP/IP
port numbers to enable successful communication with Backup Exec System
Recovery Manager.
See Configuring TCP/IP ports for a new installation of Backup Exec System
Recovery Manageron page 199.
Warning: For security reasons, the BackupExec System Recovery Manager server
must be installed on a dedicated Windows 2003 server class computer with an
NTFS-formatted hard disk.
It is recommended that the Backup Exec System Recovery Manager server be
assigned a static IP address after you install the server. This avoids the problem
where dynamic DNS service is either limited or unavailable which can cause
bi-directional communication problems between the Management Control
componenton theclient computer andtheBackupExec SystemRecovery Manager
server.
To install the Backup Exec System Recovery Manager server
1 Insert the BackupExec System Recovery Manager product CD into the mediadrive of the server computer.
If CD auto-run is enabled, the install browser window is displayed.
If the CD auto-run is not enabled, on the Windows taskbar, click Start >
Run, typedrive:\autorun(where drive is the drive letter of your media
drive), and then click OK.
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If you are running Windows Vista and the Run option is not visible, do
the following:
Right-click the Start button, and then click Properties.
On the Start Menu tab, clickCustomize.
Scroll down and check Runcommand.
Click OK twice.
On the Windows taskbar, click Start >Run, typedrive:\autorun
(where drive is the drive letter of your media drive), and then click OK
2 Click Install BackupExec SystemRecoveryManager.
3 Read the license agreement, and then click I accept the terms in the licenseagreement.
4 Click Next.
5 Do one of the following:.
ClickComplete to install theserver andtheconsoleon thesame computer
and to the default installation path. Click Next and then go to step 8.
Click Custom, and then click Next. Go to the next step.
6 On the Manager Console list, select This featurewill notbeavailable. Thisensures that theconsole is notinstalled. (You canoptionally install theconsole
if you want.)
7 Do one of the following:
To install Backup Exec System Recovery Manager server in the default
folder path, click Next.
To changethedefault folderpath, clickChange, locate the folder in which
you want to install the server, and then click OK. Click Next.
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8 Specify the user name and password for the server.
This password is used to access the server when you log on to the console.
The password cannot contain the following three special characters: '
(apostrophe), " (quotation mark), or \ (backslash).
You cannot access the server through the console if you do not enter the
password correctly, or you forget the password. In such cases, you must
uninstall, and then reinstall the software. Store the password in a secure
place; Symantec has no method for restoring a password to the server.
This account grants full privileges inside the console and is known as the
System Admin role. When you log on to the console as the System Admin,
youcansetup other role-based user accounts withvaryinglevelsof privileges.
9 Click Next.
10 Click Install to begin installing the Backup Exec System Recovery Managerserver.
11 Click Finish at the conclusion of the installation.
12 Click Exit to close the Installation Wizard.
Installing the Backup Exec System Recovery Manager console
Before you begin, you should review the requirements for installing the Backup
Exec System Recovery Manager console.
SeeSystemrequirements forBackupExecSystemRecovery Manageronpage28.
Note:Backup Exec System Recovery Manager console does not require the
installation of a license key for full activation.
See 60-day trial versionon page 33.
You can install the console anywhere in your enterprise where you need access
to the Backup Exec System Recovery Manager server and database. You can have
multiple installations of the console in a network domain, and you can run one
or more instances of the console at a time within the domain (or across networkdomains if the correct ports are set).
To install the Backup Exec System Recovery Manager console
1 Insert the BackupExec System Recovery Manager product CD into the mediadrive of the console computer.
If CD auto-run is enabled, the install browser window is displayed.
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If the CD auto-run is not enabled, on the Windows taskbar, click Start >
Run, typedrive:\autorun(where drive is the drive letter of your media
drive), and then click OK.
If you are running Windows Vista and the Run option is not visible, dothe following:
Right-click the Start button, and then click Properties.
On the Start Menu tab, clickCustomize.
Scroll down and check Runcommand.
Click OK twice.
On the Windows taskbar, click Start >Run, typedrive:\autorun
(where drive is the drive letter of your media drive), and then click OK
2 Click Install SystemRecoveryManager .
3 Readthe license agreement,click Iacceptthetermsofthelicenseagreement,and then click Next.
4 Do one of the following:
Click Install to begin installing the
console.
If you are installing the console on
WindowsVista, WindowsXP, or Windows
Professional 2000
Do one of the following:
ClickCustomandthenclickNext.On the Manager Server list, click
Thisfeaturewillnotbeavailable,
and then click Next.
Click ConsoleOnly.
Click Install to begin installing the
console.
If you are installing the console on a
supported Windows server
5 When the installation is complete, check LaunchSymantecBackupExecSystemRecoveryManagerconsole if you want to start the console after
closing the wizard.
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6 Click Finish.
If youuncheckedtheoptionLaunchSymantecBackupExecSystemRecovery
Managerconsole, you are finished.
If you chose to launch the console after closing the installation wizard, you
may be prompted to install Microsoft .NET Framework 2.0 if it does not exist
on the computer or a previous version is installed.
7 Click Yes, and then follow the on-screen prompts to install Microsoft .NETFramework 2.0.
Post-installation tasksSome of the post-installation tasks to get you started include the following:
Start Backup Exec System Recovery Manager.
Edit server and client settings.
See Editing connectivity settingson page 81.
Add computers to the console.
See About adding computers to the consoleon page 51.
Update the Backup Exec System Recovery Manager console.
SeeUpdating theBackupExec SystemRecovery Manager consoleonpage49.
Create a backup job.
See Creating a backup jobon page 103.
Uninstalling Backup Exec System Recovery ManagerYou canuninstall the Backup Exec System Recovery Manager. The uninstallation
program removes the files and registry settings that it copied to the computer's
hard disk during installation.
You uninstall the product through the Add or Remove Programs option in the
Windows Control Panel. After the removal process begins, you cannot cancel it.
Backup Exec System Recovery Manager automatically deletes product files andprogram shortcuts on the Windows Start menu.
If youuninstallBackupExec SystemRecovery Manager where theserveris located,
be aware that Backup Exec System Recovery is not uninstalled from any client
computers that you have added to the console. Therefore, to uninstall Backup
Exec System Recovery, you should first remove the client computer from the
console. ManagementControl is "turned off" on theclient computer so it no longer
communicates with Backup Exec System Recovery Manager. You can then use
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Windows Add or Remove Programs on the client computer itself to uninstall
Backup Exec System Recovery.
See Removing computers from the consoleon page 71.
Uninstalling the Backup Exec System Recovery Manager console
When you uninstall the Backup Exec System Recovery Manager console, product
files are automatically deleted, including programshortcuts on the WindowsStart
menu.
If you do not uninstall Backup Exec System Recovery Manager where the server
is located, any computers, computer groups, jobs, or job categories that you have
added to the console remain in the Backup Exec System Recovery Manager
database. If you decide to reinstall the console later, the computers, groups,
recovery point storage locations, andjobs in the database re-populate the consoleinterface.
To uninstall the Backup Exec System Recovery Manager console
1 From the computer where the console is installed, do one of the following:
On the Windows taskbar, click Start > Settings>Control Panel >Addor
RemovePrograms.
On the Windows Vista taskbar, click Start > Control Panel > Programs
and Features>Uninstall orChangeaProgram.
2 Click SymantecBackupExecSystemRecoveryManager.3 Click Remove (Uninstall on Windows Vista).
4 Click Yes to begin the uninstallation.
Uninstalling the Backup Exec System Recovery Manager server
If youuninstallBackupExec SystemRecovery Manager where theserveris located,
be aware that Backup Exec System Recovery is not uninstalled from any client
computers that you have added to the console. Therefore, to uninstall Backup
Exec System Recovery, you should first remove the client computer from the
console. ManagementControl is "turned off" on theclient computer so it no longercommunicates with Backup Exec System Recovery Manager. You can then use
Windows Add or Remove Programs on the client computer itself to uninstall
Backup Exec System Recovery.
See Removing computers from the consoleon page 71.
To uninstall the Backup Exec System Recovery Manager server
1 From the computer where the server is installed, do one of the following:
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TheHome page provides a visual overall protection statusof serversand desktops.
Actual data regarding computer or server incidents populates this page.
The following table describes the information available from the Home page.
Table 3-1 Home page information
DescriptionPane
name
The Status pie chart shows the proportions of certain current status types for
all recovery-enabled servers or desktops. A computer is considered
recovery-enabled if it has Backup Exec System Recovery and Management
Control installed on it.
You can click the list button in the upper-right corner of this pane to select a
status type or to print the chart.
You can also click a pie slice in the chart to open a corresponding tab on the
Manage page for a detailed view. You can refine the details further by using
the Filter bar above the table.
Status
Computer status types include the following:
Backed up: The number of all managed computers, servers, or desktops,
that have made a recovery point of all drives in the last 30 days and have
notmissedthelastscheduledbackup. Computers canbe considered"Backed
up" without having an assigned backup job as long as one or more recovery
points have been created within the last 30 days. A backed up drive can be
fully recovered.
NeedsAttention: Thenumber ofallmanagedcomputers, servers,ordesktops
that have a backup job assigned but it has not been run for a long time, or
it has missed the last scheduled backup (meaning that existing recovery
points are probably old). A computer drive that needs attention can be
recovered. However, if the recovery points are older, they will not contain
the latest versions of files or folders.
At Risk: The number of all managed computers, servers, or desktops that
have no recovery points available from which to recover the drives.
A computer at risk cannot be recovered.
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Table 3-1 Home page information(continued)
DescriptionPane
name
The License pie chart shows the proportions of licenses for all managed
computers. License status types include the following:
License: The number of all managed computer that have a current license
assigned.
NotLicensed: The numberofallmanaged computersthat have a trial version
of Backup Exec System Recovery installed but the trial license has expired,
or an installationof BackupExec SystemRecovery existsbut no license has
been activated.
Trial License:Thenumber ofallmanaged computersthat have a trial version
of Backup Exec System Recovery installed.
The Statistics pie chart shows a summary of all of the managed computers.
The computers are sorted by servers, desktops, and operating systems. You
canclick the list buttoninthe upper-right cornerofthispane to select a statistic
type or to print the chart.
See Printing a chart on the Home pageon page 45.
You can alsoclick a pie slice inthe chart toopen a corresponding tab inManage
for a detailed view. You can further refine the details by using the Filter bar
above the table.
Statistics
Computer statistics include the following: Server andDesktop: Thenumberof managed serveranddesktop computers.
Server Operating System: The number of managed server computers that
are running a particular version of Windows.
Desktop Operating System: The number of managed desktop computers
that are running a particular version of Windows.
Displays the current state of all server and all desktop computers under the
management of Backup Exec System Recovery Manager.
Click the list button in the upper-right corner of this pane to select filtering
options or to print the chart.
You can click a bar in the Hot Spot bar chart to open a corresponding view.
This view can help youfurthertroubleshoot problems.For example,depending
on the view you can show Management Control and Event log files or retry a
backup. Or, you can request updated information from selected client
computers. Over time, the console gets populated with any new information
as computers respond.
HotSpots
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Table 3-1 Home page information(continued)
DescriptionPane
name
Hot Spot data types include the following displays:
Backup Failures: The number of managed server and desktop computers
that have backup failures.
Backup failures can be caused by running out of hard disk space at the
recovery point storage location, or if the backup is unable to connect to the
specified recovery point storage location (usually a non-local storage
location).
Recovery Failures:The numberof managed servers anddesktopsthat have
failed recovery jobs.
Conversion Failures: The number of managed servers and desktops that
have failed convert to virtual jobs.
Deletion Failures: The number of managed servers and desktops that tried
to delete incremental recovery points but failed.
Not Reporting: Thenumber of managed servers anddesktops that have not
reported back to the Backup Exec System Recovery Manager server within
a set time interval.
A computer is considered not responding if the client computer has an
assigned backup job and the server has not heard from the computer at the
next scheduled recovery point creation time (which is six times the default
Management Control polling interval as set in Client Options). This error
is often causedby network connectivity issues, like the computer or laptop
not being connected to the network or being turned off.See Setting client options for computerson page 175.
See About monitoring computerson page 183.
Displaysa linechartthatshows the number ofcomputersthathavehad Backup
Exec System Recovery events for a specified date range.
Trends
(historical)
Trend data types whose display you can turn on or off include the following:
Backup Failures
Recovery Failures
Conversion Failures
Deletion Failures
Not Reporting Failures
The line chart does not contain any hyperlinks.
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Table 3-1 Home page information(continued)
DescriptionPane
name
You can click the list button in the upper-right corner of this pane to do the
following:
Filter the chart data by servers, or desktops, or include all computers.
Selectchart options, such as thetypesof data to display, andthe date range
for confining the data to a specified period of time.
Print the chart on the default printer.
Printing a chart on the Home page
You can print each chart on the Home page on the default printer that is alreadyset up.
To print a chart on the Home page
1 On the Home page, do one of the following:
On the File menu, click Print> Status, HotSpots, Statistics, or Trends.
Click the list in the upper-right corner of each chart pane, and then click
PrintChart.
2 Specify the print settings for the chart, and then click Print.
Manage page
The Manage page displays all the computers, computer groups, backup jobs, and
recovery point destinations thattheBackupExec SystemRecovery Manager server
currently manages. The page is available as a tab in the left pane of the console
It also servesas a launchingpoint foradditional installable services such as Backup
Exec Retrieve