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GlobalMore than just a gift card
provider
Who are we?
The worlds leading reseller and distributor of corporate gift cards, e-codes and gift vouchers into the B2B and corporate gifting
market.
UK Head Office
US Head Office
Global
HistoryGlobal
Global
500 Plus Brands Worldwide
Click to discover more
January
February
March AprilMay
JuneJuly
August
September
October
November
December
Face Value Sales
2014 2015
29.61%
Increase in 2015
1 million gift cards600,368 digital e-codes560,000 orders280,000 cards£33 million in new card load value £30 million in reload value
2015 Figures2015 Globa
l
Quality & Accreditations
The best people Robust & secure operational systems Innovative solutions Clear processes In-depth knowledge & understanding of our clients
requirements Access to relevant Management Data & MI Secure physical & digital fulfilment facilities Industry accreditation
We understand that to deliver great service it must be underpinned by
Global
Solutions
Global
Global
Our ApproachEvery client is different but typically as sales and distribution volumes increase clients look to more innovative and technology led solutions as it helps
Reduce the administrative burden Reduces errors Increases Data & MI insights Increases quality Increases customer satisfaction Increased choice Decreased carbon footprint Decreases exposure to lost & stolen Sales &
distribution volumes
Transactional Technology
Global
Your Options
Bulk Fulfilment Individual Fulfilment Voluntary Benefits• One Stop Shop• Paper Vouchers, Gift cards &
Digital Codes• Secure delivery• Dedicated support• Solutions available to grow as you
do• Access to over 70 UK Retailers• Secure ordering via FTP/API
• Reduced programme administration
• Personalised collateral to support your programme
• Paper Vouchers, Gift cards & Digital Codes
• Secure order transfers and shipping confirmation
• Dedicated support• Reporting & MI available• Low cost• Card reloads
• Secure web portal • Great brands• Great Savings• Easy to use• Secure check out• Mix & Match orders & reload
existing cards• Apply your brand to the website• Participant administration
ensures use is limited authorised users only
Global
Bulk fulfilment
Bulk fulfilment
Integration with FTPs &
API for secure order
processingOver 80 UK
& ROI Retailers
Gift Cards, Paper and
Digital codes
Secure delivery
Single or Multi site delivery
Dedicated Account
management &
Customer Services
Easy to setup Competitive savings Secure ordering Multiple reward formats Multi site delivery Dedicated account
management
Benefits
Global
Individual fulfilment
Individual
fulfilment
Integration with FTPs &
API for secure order
processingOver 80 UK
& ROI Retailers
Gift Cards, Paper and
Digital codes
Secure delivery
Delivery direct to the end
user
Dedicated Account
Management &
Customer Services
Easy to set up Competitive savings Secure ordering Multiple reward formats Participant orders fulfilled
by SVM direct to end users Dedicated account
management No stock management
Only use what you need – improved cash flow
Tailored solutions
Benefits
FTP
Global
Process FlowGlobal
API
Global
Process FlowGlobal
YourHub
Global
Process FlowGlobal
Which integration method is right for you?
Global
Integration Methods FTP Your Hub API
Key Benefit Enables automation of file transfers Self service made simple- ideal for businesses without tech time Enables automation of file transfers
Considerations Don't get live feedback on errors within the files
Enables 'self service' and requires user interaction Technical development and setup time required
Best for….. Daily orders - bulk and individual fulfilment Daily or occassional users - bulk and individual orders
Large volume individual fulfilment requiring complete automation.
Ability to see order status? Order reports are generated daily in CSV
formator can be viewed in an on-line web portal
Yes - via on-line web portal Order reports are generated daily in CSV formator can be viewed in an on-line web portal
Upload for bulk and individual orders accepted? Yes Yes No
Ability to access retailer information? Access through Your Hub if required Yes Yes
Tech integration needed for set up? Yes - relatively simple Yes - but very simple Yes, the client and SVM will need to pend time
establishing protocols
Automated process? Partially No - it requires an authorised user to upload orders and manage Yes
Payment methods? Float or Credit account Float or credit account Float or Credit account
Set up time to get started? 5 working days 5 working days 15 working days
Billing and invoicing method Invoices sent weekly by our Finance team Invoices sent weekly by our Finance team Invoices sent weekly by our Finance team
Account management support? Yes - Account Exec / Manager Yes - Account Exec / Manager Yes - Account Exec / Manager
Personalisation
Global
Global
Despatch LettersIt is possible to add a black & white logo to this area of the
despatch letter @ 256px resolution preferably.
This is a fixed field and only the font size and the recipient greeting can be changed i.e.
Dear / Hello.
This area can have any information added that may be
relevant to the client programme i.e. programme
rules, hotline telephone numbers etc.
This is a fixed field and is where the products being dispatched are recorded.
This area can have any information added that may be
relevant to the client programme. Typically a fixed field as it covers
card activations and T&Cs – minor amendments can be
made.
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Certain elements of the fulfilment process can be personalised and branded
Global
Digital eCodesCertain elements of the fulfilment process can be personalised and branded
Full HTML design templates to ensure
that participant continuity and
brand recognition is consistent
throughout their reward journey
Our standard process for issuing digital codes is to
utilise a very simple text based template with an HTML footer
Whilst our standard template can be fully branded, our
clients also have the opportunity to provide
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Considerations
Global
Global
Lost and StolenNow and then your programme may experience some lost or stolen issues…
Existing client issuing -
16,000 cards per year –
Spend £2million(cards + loads)
0.5% Lost & Stolen
Cause
84 Cards lost
ProgrammeTried to load a card
issued through another scheme
Lost in Post or Stolen whilst in transit
Lost by participant and replacement card
issued
Voluntary Benefits
Global
Voluntary
Benefits
Participants can order new cards, codes and
vouchers or top-up an
existing gift card Choose from
Over 80 UK & ROI
retailers
Participants can mix and match their selection
Secure web portal for
participant access
Participant order is
delivered to their chosen
delivery address
Participant makes
payment using debit
or credit card
Benefits• Easy to setup• Great savings• Easy to access• Multiple reward formats• Participant orders fulfilled directly
by SVM direct to participants• Dedicated account management &
Query Management• No stock management• Add and remove access for
participants• Branding available• Payments processed by SVM Global• Catalogues can be tailored for
specific audiences
Voluntary Benefits Global
Your logo here
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Personalised Branding Available
Easy to register and
login
Narrow search
available from
category to gift type
Global
Find out more about the product from the descriptionCheck Terms and Conditions before purchasing
To purchase an item:Enter the value & quantity that you desire.
Add the item to basket
Then choose to continue shopping for other products or head to the check out to make payment.Gift cards previously ordered through the Voluntary Benefits platform or a reward programme supported by SVM Global can quickly and easily be reloaded.
Did you know…Our Management Information shows that 36% of cards are reloaded through benefits and consumer loyalty programmes
Global
Bravo
Global
Bravo rewards platform
BRAVO
A wide range of gift cards, vouchers &
digital codes.
Branded website for redemption & issuance
Manage your scheme
administrators quickly
and effectively
Fast & simple
management of rewards
Participant order is
delivered to their chosen
delivery address
Participant can add
payment if they wish to add to their
reward value
Global
Global
Rewards are issued electronically and the e-mail template & design style can be changed to suit your requirements
The message is personalised and you can provide additional information as to why the reward has been issued i.e. Birthday, Recognition, Sales incentives, dealer awards etcClick to redeem and use PIN given in email
To access the redemption website the reward recipient must enter their unique PIN number
Global
Select what Gift Card or eCode you wish to redeem your code on then go through to check out
The reward recipient will be required to provide a delivery address, this can be either –
• An e-mail address for the delivery of digital awards
• A postal address for the delivery of physical products
SVM Global upon receipt of delivery information will fulfil the order as per the agreed SLA’s
A message will appear confirming that redemption was
successful
Global
Next steps
Global
We would welcome your feedback and look forward to understanding your requirements in greater detailWe would recommend -
• Review of solutions presented and available from SVM Global• Establish most appropriate solution for you the client• Review costs provided• Next steps -
• Time scales?• Preferred solution?
• Sensitivities – • Commercial• Operational• End User• Client
Global
Thank you Global
Paul McRaeBusiness Development
DirectorE: [email protected] T: 07540 105197www.svmglobal.com