SV8100 – Positioning SV8100 team Pre-Sales Support Business Line SV8100 February 2009

SV8100 – Positioning

SV8100 team Pre-Sales SupportBusiness Line SV8100February 2009

Agenda

Overview

• Welcome, introduction• Positioning• Platform, interfaces (features)• InMail, InACD• Telephones• Networking• Hospitality• PC Pro, Web Pro• Desktop Suite• Licensing procedure• Marketing & Sales• Demo SV8100 and Apps • Business ConneCT• IP DECT• MyCalls• R2: UM8000, WLAN, TABS7

Agenda

Positioning

Customer requirements

SV8100 / SV8300, the answer

NEC is telephony market leader

SV8100 / SV8300 strategy in EMEA

Applications right from the start

SMB positioning

Value propositions

More info about SV8100 Sales training:• Peter Veenman – Business Manager• Stanislava Jovanovic – Business Operations Manager

Cos

t D

ecre

ase

Growth

Ease of Use and OperationProductivity Increase

Mobility

Fully featured

UnifiedCommunications

High availability

Security

Converged network

Central management

Voice quality

Server-based

architecture

360 Communications

Scalable architecture

Multi-site & Networking

Open interfaces

Customer requirements

NEC:3 dimensions!

Positioning

NEC has the answer

Positioning

role-based communications putting people at the centre of communications

www.univerge360.eu

SV8100:• Improved appearance

– No longer a TDM box– Stackable IT-rack design– In-skin PoE Gbit/s switch and Router (Rls.2)

• Pure IP system – And optional TDM capability– SIP phones – Standard and NEC proprietary– SIP trunking

SV8X00 is the answer to the strong market request to have a new Telecommunications Solution

addressing today's needs and providing a future proof solution

SV8x00, the answer

Positioning

• Improved terminals and user interface– DT310, 350, 710, 730, 750, BT, many adapters and accessories– Enhanced security, XML (+Rls 2)

• Easy installation & maintenance– PC Pro enhanced– Many ways to configure new telephones

• Increased capacity– NetLink to build 1-image network with up to 50 SV8100s– InMail capacity improved (ports, mailboxes, messages)– Daughter boards iso blades (e.g. no slot needed for IPLA)

• Improved functionality– Basic telephony functions added to SV8100– Survivability by NetLink– Improved functionality of InMail and InACD

SV8100, the answer

Positioning

announce

queue

position

Increased

boundaries

• More application support– Desktop Suite – 1 integrated solution, video conf.– Rls 2: BCT all-in-1 suite, UM8000, WLAN, Tiger, etc.

• More openess– Standard SIP, SIP phones– SIP-trunk server integrated in CPU– XML, Hospitality middleware, O&M interface– OAI for application support, K-CCIS, O&M, remote upgrade

• NEC SV8x00-family approach– Common software: applications, – Common hardware: communication blades, chassis– Common telephones and accessories– Shared developments / roadmap– Featured networking

SV8100, the answer

Positioning

More steps to make! (Rls.2)

BCT:• Softphone• Assistant• Attendant

NEC, 8.23%

Siemens, 8.17%

Nortel, 7.7%

Alcatel-Lucent, 7.3%

Avaya, 7.2%

Panasonic, 7.1%

Cisco, 5.4%

Others, 49%

NEC

Siemens

Nortel

Alcatel-Lucent

Avaya

Panasonic

Cisco

Others

Total: 35.2 million linesSource: Gartner Dataquest – 22 July 2008

NEC is telephony market leader

2007 enterprise telephony line shipments worldwideSmall and Midsize Business (≤ 400 employees)

Positioning

SV8x00 strategy in EMEA

Pure IT system, supporting:

• New terminal range

• IP DECT

• Business ConneCT (SV8100 Rls 2)

• Embedded applications

• Management applications

• Multiple sites with NetLink

Solution selling (more than a box)with focus on applications (right from the start)

based on value propositions (later in this presentation)

Positioning

Fu

nctio

nal

ity

nr of ports

XN120/IPC100

SV8300

SV8100

500 2.00050

SV8x00

Family: blades, apps, terminals, networking

Positioning

SV8100 SV8300

SV8x00

Positioning

Common

Common

KTS PBX

PBXKTS

Common

Common

PBXKTS Common

Common

Applications

Software

Hardware

Terminals

• Protocol, API

• Features

• Architecture

• CPU

• Chassis, blades

• DT700, DT300,

Baseline

• BCT, IP DECT,

UM800, Hospitality

• Key system functionality

• Easy to configure (plug & play)

• Embedded call centres

• Limited OAI

SV8100• Positioning 30 – 500 users• Sweet spot 40 – 120 users


SV8x00

• Enterprise customer, including

network edge

• Stronger networking (eg CCIS)

• Mature OAI

• Strong operator

• Much higher performance

(telephony and OAI)

• External call centres

Positioning

• Hotels up to 3 stars

• Hotels up to 120 rooms

• Excellent for mass distribution

• Our channels: SV8100 partners,

distributors, partners



SV8x00

• Strong Hotel features: Hotels from

3 stars and up

• Networking with full system mgt

• Capacity in users above 512

• Enterprise functionality required

• SV8300 has about 150 features

more than SV8100

• Value add resellers, system

integrators

Positioning

SV8x00• Comparison between 3 platforms:

Positioning

User requirements Options in SV8100 solution

Management PC Pro WebPro (Rls 2)

Accounting MyCalls TABS7 (Rls 2)

Call recording MyCalls (ISDN trunk)

Operator BCT Desktop Suite PC Attendant

Employee BCT Desktop Suite PC Assistant

ACD InACD(+MyCalls) BCT

Contact Centre BCT

Softphone Desktop Suite SP310

Voicemail InMail BCT UM8000 (Rls 2)

Unified Messaging UM8000 (Rls 2)

Unified Communications BCT

Wireless SIP DECT VoWLAN (Rls 2)

Hospitality PMS Tiger, FCS

Positioning

SV8100 – Apps

SV8100 – Apps

Positioning

Desktop application equipped with:

• Softphone• Chat / Instant Messaging• File Transfer• White Boarding• Application Sharing• Video Desktop

Suite

InACDEmbedded

MyCalls+ Real time Monitoring

+ Detailed Call Reporting & Alarming+ Call Recording+ Call Statistics

Business ConneCT+ User application integration

+ Identification module+ Skill Based Routing+ Outbound Routing

+ Email Routing+ Wall Board

SV8100 – Call centre

Positioning

InMailCheap embedded solution

Auto AttendantVoice Response System16 voicemail channels

512 mailboxes32 group boxes

PC Pro

UM8000Unified Messaging: voicemail, email, fax, videomail

In-skin blade, Linux16 voice ports, 65.000 mailboxes, 512 UM seats

Personal web-based mailbox mgrNotification via RSS, Text-to-speech, Call recordHospitality for enhanced guest/wake up features

SV8100 – VM / UMPositioning

Business ConneCTServer based solution

2000 mailboxesIntegrated with UC and CC

List of received VMsGreetings linked to presence

SV8100 – hospitalityPositioning

Language supportPMS connectivity

Integrated Fax support

Multiple extensions?Wakeup via PMS

Extra i/f boards neededFax support

Basic guest voicemail(Wakeup)

Hotel functionality

UM8000 (UM4730)

Innovations2020 from Tiger

WinVoice from FCS

InMail – SV8100Check-out

on roadmap

Positioning

Enhanced management tool with wizards

Standard SIP technology

Remote site survivability

Pure IP system - with hybrid capability

Support of new sophisticated IP / digital terminals

Enhanced embedded and in-skin applications

Distributed system with full transparency up to 50 sites

IT look and feel

NEC UNIVERGE xxxxxxxxNEC UNIVERGE xxxxxxxxNEC UNI VERGE xxxxxxxxNEC UNI VERGE xxxxxxxx

NEC UNI VERGE xxxxxxxxNEC UNI VERGE xxxxxxxx







Value propositions

SV8100 and SV8300 – one family

Easy installation and management

Support of vertical market solutions (Hospitality)

Integrated application suite based on SOA

High quality secure wireless: IP DECT

Full PBX integration of mobile device

All in one solution: Application, router, switch, PC board

Open Application Interface (PMS certifications, CTI)

Value propositions

Positioning

• We offer the best overall financial proposition in the market, now and for the longer term

• We are consistently easy to work with, which frees up your time to focus on your customers and your business

• These factors, combined with our applications, product range and technology set us apart as a leading company in todays global market

• Underpinned by the NEC-Philips brand, recognized by customers worldwide, this makes a winning formula

Our value propositionsare based on proven functionality around applications

supported by evidence and tools to help our partners

to present the proposition to our customers

Value propositions

Positioning

Documents

SV8100 – Positioning SV8100 team Pre-Sales Support Business Line SV8100 February 2009