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SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 2
Agenda
SV8100, from release R4 to release R5
Enhancements in:
▐ Non-licensed items▐ Individually licensed items :
Skill Based Routing, XMLPro
▐ R5 Advanced Features licence
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 3
Feature Description License
IP Address Collision Alarm
Checks for conflicting IP Addresses to CPU and VoIPNone –Free with R5 Upgrade
IP Address of 3rd Party TAPI device
Command to show IP Address of device connected to 3rd Party TAPI connection of SV8100
None –Free with R5 Upgrade
Minibar confirmation
Minibar confirmation Tones when entered on Guest phone. Gives better comfort to Maid entering items
None – Free with R5 Upgrade
Guest IP DECTIn a hotel, if a guest calls an IP DECT phone, the guest name is shown
None – Free with R5 Upgrade
▐ R5 Non-Licensed Items
R5 Non-Licensed Items
Non-licensed Item. The above items are available simply by upgrading the System Software.
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 4
IP Duplication
▐ IP Duplication can cause several issues, one typical issue is one way speech. The SV8100 will monitor IP duplication of CCPU IP address and
VOIPDB(IPLA) IP addresses periodically by using “Gratuitous ARP”. Alarm will be raised on duplication.
ARP
CPU:10-12-01/09
VOIPDB(IPLA):84-26
Non-licensed Item. The above items are available simply by upgrading the System Software.
Non-Licensed Items
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 5
CTI device’s IP address
▐ The SV8100 will show the IP address of CTI device which is currently connected to the 3rd party CTI interface.
CTI Server
Non-Licensed Items
Non-licensed Item. The above items are available simply by upgrading the System Software.
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 6
▐ Confirmation Tones will be given when entering MiniBar items on Guest phone.
(Gives better comfort to Maid entering items)
Non-Licensed Items
Non-licensed Item. The above items are available simply by upgrading the System Software.
Minibar Confirmation Tones
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 7
Feature Description License Code
ACD skill base Routing
Skill based routing addition to the InACD
LK-SYS-ACD-SKILLBASE-LIC BE110869
XMLPro
Data Programming interface for Applications. Allows applications to read and write data. Initially meant for MyCalls and BCT (they will have free access)
LK-SYS-XMLPro-LIC BE110868
Individually Licensed Items
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 8
ACD Skill Based Routing
▐ ACD incoming call to be distributed to the agent based on by skill level of the agent. Skill Based Routing can set to each ACD group. Skill Based Routing supports Normal Login and AIC Login. Priority range is 1 to 7. Priority 1 is highest priority.
Trunk
Incoming Call (1st)
Incoming Call (2nd)
Priority 1
Idle
Priority 3
Idle
Priority2
Idle
ACD Group
Ring 1st Call
Ring 2nd Call
Incoming Call (3rd)
Ring 3rd Call
Requires BE110869 LK-SYS-ACD-SKILLBASE-LIC
Individually Licensed
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 9
XMLPro
▐ XMLPro is a programming interface Allows partnered applications such as MyCalls to access SV8100 System
Data, etc allows applications to self import areas such as extensions, DDI’s etc
• makes installation easier, ultimately approaching near self configuration. allows applications to make changes to data,
• so give more control from the application user.
▐ The interface is as powerful as the application driving it!
System Data
Requires BE110868 LK-SYS-XMLPro-LIC
Individually Licensed
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 10
Feature Description License Code
IP DECT enhancement
2nd Call (Call Waiting), CLI on Transfer. Makes IP DECT Phone more usable. LK-SYS-V5000 Enhancements-LIC BE110867
NetLink: Multi-SIP carriers
Allows multiple SIP carriers (number to be determined) when using Netlink. Gives local breakout and resilience possibilities
LK-SYS-V5000 Enhancements-LIC BE110867
Callback to Cell Phone
Mobile Extension enhancement where SV8100 calls back allowing cost free calls from the mobile (call charge is against SV8100)
LK-SYS-V5000 Enhancements-LIC BE110867
Memo function related to incoming call list
Allows up to 84 digits to be displayed against an Abb-dial . Give a kind of value screen pop, by giving some details on the phone.
LK-SYS-V5000 Enhancements-LIC BE110867
Name history of outgoing call
Name (+ number) rather than just number in Outbound history on phone LK-SYS-V5000 Enhancements-LIC BE110867
Automatic Access to VM by Caller ID
If a user calls into his mailbox from external (CLI matched) then bypasses request for mailbox and password, jumping straight to your messages.
LK-SYS-V5000 Enhancements-LIC BE110867
KCCIS callback Can perform a callback (campon) over KCCIS LK-SYS-V5000 Enhancements-LIC BE110867
Paging Enhancement (VRS)
Allow recorded VRS prompts to be used for paging LK-SYS-V5000 Enhancements-LIC BE110867
All above items are included in a single purchasable License : R5 Advanced Features.
SV8100 R5 Enhancements
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 11
Feature Description License Codes
Transfer of un-dialled ISDN lines
Allows an operator to give an outside line with relevant toll restriction to a extension.
LK-SYS-V5000 Enhancements-LIC
BE110867
Call-forward on one key.
Allows multiple forward keys with preset destinations to be set as keys. Key light if in use.
LK-SYS-V5000 Enhancements-LIC
BE110867
R5 Advanced Feature License Items
Note:
The R5 Advanced Features is a new concept. This Bundles of features is enabled by the purchase of a single license.
Each future version of Software (Major release) will have an Advanced features license. Each new version will also enable any features from previous advanced feature licenses.
For example R6 Advanced Feature Licenses will also enable the features in R5 Advanced features.
SV8100 R5 Enhancements (continued)
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 12
IP DECT 2nd Call Indication
▐ SV8100 R5 will support a 2nd call indication. Whilst on a call a tone can be heard, the answer button/* can be used to toggle.
APExt A
Ext B
1st call
2nd call (Indication)
2nd call
Requires: BE110867 LK-SYS-V5000 Enhancements-LIC
R5 Licensed
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 13
IP DECT CallerID after transfer
▐ Currently the transferring party number is displayed to an IP DECT phone. SV8100 R5 will support the original CallerID display after a call
transfer for both Supervised and Unsupervised transfer.
Caller ID: 297XXXYYY
AP
PSTNPSTN
Caller ID: 297XXXYYY
Ext100
Requires: BE110867 LK-SYS-V5000 Enhancements-LIC
R5 Licensed
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 14
NetLink: Multi SIP Carriers support
▐ SV8100 R4 or lower supports one SIP carrier connection per system.▐ R5 will support multi SIP carries with Netlink.
NET LINK
Primary
Secondary
NET LINK
Primary
Secondary
SIP CarrierSIP Carrier SIP Carrier
A
SIP CarrierA
SIP CarrierB
SIP CarrierB
SIP Carrier settings are independent each other.
Requires: BE110867 LK-SYS-V5000 Enhancements-LIC
R5 Licensed
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 15
Call back to Cell Phone
▐ Extending the Mobile Extension functionality remove outbound call charges.
Any call charges are billed to system
One ring
Number matched in Speed dial binand system Calls Back
Answer and receive dialtone
Note: Digital trunks only. Requires: BE110867 LK-SYS-V5000 Enhancements-LIC
R5 Licensed
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 16
Memo related to incoming call list
▐ This function can display pre-programmed information when incoming caller ID matches Common speed dialing.
The information can be displayed automatically or key operation while ringing/conversation.
・ Up to 84 characters.(28char x 3line)
・ The information can be edited by PC programming
or Web Pro.
Addr:XXX ABC St., Dallas, TXStore: 2010 / 2 / 12
System data
Additional data(Abb Dial)
Text
13-04-08 001 Addr:XXX ABC St.,
13-04-09 001 Dallas, TX
13-04-10 001 Store:2010/2/12
LINE 0011st SMB Group 0356551700
Incoming Call matches with CallerID entry
Press right key to see extra memo info
Requires BE110867 LK-SYS-V5000 Enhancements-LIC
R5 Licensed
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 17
Name history of outgoing call
▐ Pre R5: Name was only shown as for Incoming history.▐ This new function can display
Speed dial name (Default) or Speed dial name and Extension name for outgoing call history.
REDIAL-01 0312345678 ↑ ↓ Store DEL
Pre R5
R 5
Match to Common speed dial
Match to Extension
REDIAL-01 234 ↑ ↓ Store DEL
REDIAL-01 ABC Company 0312345678 ↑ ↓ Store DEL
REDIAL-01 James 234 ↑ ↓ Store DEL
Requires BE110867 LK-SYS-V5000 Enhancements-LIC
R5 Licensed
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 18
Auto Access to VM by Caller ID
▐ This function enables automatic log in to pre-programmed mail box when incoming caller ID matches Common speed dialing.
No need to enter mailbox number and password
You have 7 messages
PSTN PSTN
Number matched in Speed dial
Requires BE110867 LK-SYS-V5000 Enhancements-LIC
R5 Licensed
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 19
KCCIS Callback
▐ This feature allows an extension to set KCCIS Call Back when the extension dialed across KCCIS is busy.
When this feature has been set, the setting extension will receive call back as soon as the busy extension becomes available.
Busy
TEL 101 TEL 201
(1) Outgoing
(2) Busy
(3) Set Call Back
(4) Call Back OK
System A System B
Requires BE110867 LK-SYS-V5000 Enhancements-LIC
R5 Licensed
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 20
Paging Enhancement
▐ This function enables a VRS Message to be played while external paging. Useful for repeated messages.
VRS
External speaker External speaker
R5 Licensed
Requires BE110867 LK-SYS-V5000 Enhancements-LIC
Dial External Paging code: 803Enter External Page Group No: 1Dial VRS number: 001
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 21
Call Forward with Destination Key
▐ A new CFW Key function with destination. Allows multiple CFW keys to be programmed
each having own forward type and destination.
• Available key list:• 10: call forward - immediate• 11: call forward - busy• 12: call forward - no answer• 13: call forward - busy/no answer• 14: call forward - both ring
• Operation:• Dial service code 851• Press Programmable key• Dial 2 digits Key code (10,11…)• Dial number to be transferred• Press Hold
Requires BE110867 LK-SYS-V5000 Enhancements-LIC
R5 Licensed
SV8100 Sales Support Training - Delta R3 – R4© NEC Nederland B.V. 2011Page 22
Dial Transfer
▐ Will give the ability for a managing phone e.g. Operator the chance to transfer trunk
dialtone to other extensions. Uses Walking Toll Restriction PRG21-14 New Key: #04: Change Restriction Class
▐ Operation: Ext101 calls operator (100). Operator answers. Operator presses the programmable key. Ext 101 receives dialtone
with toll restriction assigned by operator for that single call.
PSTNPSTN
Ext 101 Receives Dialtone and can make external calls
Operator Ext 100 presses toll restricted transfer key
Dialtone
R5 Licensed
Requires BE110867 LK-SYS-V5000 Enhancements-LIC