Sustainability Report 2017-18

Enabling SustainabilitySustainability Report 2017-18

About the coverThe cover represents a graphic of sustainable energy, showcasing Mahindra Susten’s endeavours to rise and meet its triple bottom line- profit, planet and people while harnessing the power of the sun, thus sustaining

a better future.

Contents1 From the Desk of Managing Partner

3 From the Desk of Our CEO

8 Awards and Achievements in Sustainability

11 About Us

19 Corporate Governance

27 About the report

29 Stakeholder Engagement

37 Building Enduring Business

45 Rejuvenating the Environment

67 Empowering Community

85 Enabling People

129 GRI Standards Index

From the Desk of Managing PartnerDear Stakeholder, Powered by its wide portfolio of services, a strong innovative culture and a constant focus on ethics and sustainability, Mahindra Susten has achieved a well deserved recognition as one of India’s leading EPC companies in the renewable energy business. In the year 2017, a significant installation of solar power in India of 8.8GW capacity created a rise of capacity by 76% compared to that of the year 2017, the pace of new tender announcements and completed auctions decreased compared to the previous year.

Amidst this challenging scenario for the Indian Solar Industry, Mahindra Susten continues to Rise with its partners in providing innovative Cleantech solutions. Susten’s focus on addressing the three pillars of sustainability - People, Planet and Profit have helped it develop a strong business framework with sustainability at the core. Since Susten’s incorporation, it has aimed to achieve its vision of being the world’s most admired brand in Sustainable Infrastructure and Renewable Energy. Susten is deeply committed to conducting its business in a valued and ethical manner- fostering and inculcating environmental, social and economic values into its overall business development. Susten has made significant progress towards achieving its three fold mission of becoming a $1 Billion revenue company, becoming the most preferred employer in India and delivering services of value to all stakeholders while working harmoniously with local and global communities. Susten continues to embrace its sustainability philosophies through holistic approaches, covering the entire sustainability spectrum.

Continuing to play a major role among the solar industry leaders, Susten’s commitment to business and sustainability is highly evident, as seen through this sustainability report. I immensely appreciate the efforts of the management and the entire Susten team who have enabled the growth of the organization to its full potential.

Zhooben Bhiwandiwala President – Mahindra Partners and Group Legal Member

of Mahindra Group Executive Board

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Dear Stakeholder,Mahindra Susten has constantly put in efforts going an extra mile for the stakeholders to ensure a clean and green future. Sustainability being its forte, Susten has made major contributions to the Indian Solar Energy sector with a total portfolio of 2.86 GWp. Susten is deeply committed to creating a positive impact- enabling Indian business’ and households through a vast plethora of solutions. The company continues to embrace Sustainability as a business imperative to create value across the entire value chain & thus bringing a positive change in the entire ecosystem. The fourth edition of Mahindra Susten’s sustainability report highlights its efforts in incorporating a triple bottom line approach into its business operations. Susten “Enables Stakeholders to Rise”, by creating valuable relationships with its employees, customers, suppliers, vendors, investors and communities. It “Rejuvenates the Environment” through resource efficiency in operations, contributing a circular economy and working to improve biodiversity around its operational areas. It “Builds an Enduring Business”, by developing a strong and resilient financial business model and an efficient business continuity plan.

In FY 2017-2018, Susten’s relationship with its triple bottom line continued to grow stronger. On the Environment front we have seen reduction in Scope 1 emissions. Biodiversity Management & implementation of Biodiversity Action Plan at sites has been a clear focus area for Mahindra Susten for the year 2017-18. The awards that Susten received showcase this. Susten has been the proud recipient of the Progressive Performer Mahindra Sustainability Award, highlighting all its contributions in sustainability. Susten’s contributions to make the workplace safe can also be noted, being awarded “Mahindra Safety Award” as winner in Non-Manufacturing Large Category among others. Susten was also awarded with the CSR leadership award for Project Sustainable Schools. Susten prided itself in being awarded “Top 100 companies for Women in India”, “Top 25 India’s Best Workplace in Manufacturing” and “Great Place to Work” depicting Susten’s efforts towards employee care and inclusive growth. I congratulate Susten and its hardworking Management for all their endeavours and contributions to fulfil organizational mission, vision and triple bottom line targets.

Parag ShahManaging Partner, Mahindra Partners

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From the Desk of Our CEO3

Dear Valued Stakeholder,It is my great pleasure to present to you the 2017-2018 Sustainability Report of Mahindra Susten. We are deeply committed to being transparent to our stakeholders about our sustainability journey. Through this sustainability report, we are glad to share our performance over this period. In the reporting period, we at Susten undertook major initiatives in the pursuit of our targets and goals, developing a comprehensive sustainability strategy.

We are cognizant about the impact of our operations on economy, environment and society & always strive to work in a harmonious manner. Mahindra Susten has been a part of the Global Reporting Initiative Sustainability Reporting scenario for the past three years. Our fourth edition of the Sustainability Report exhibits our sustainability performance in 2017-2018 for “material topics”, chosen based on detailed stakeholder and materiality assessments, taking into consideration aspects that are highly important to the business and stakeholders. To progressively report, we have shifted from the older version of reporting (GRI- G4) to GRI Standards, including disclosing our Management Approach to material aspects.

We at Susten have set a clear Sustainability Roadmap, setting sustainability goals and targets for the next three years. Our targets are based on our three pillars of success- Planet, Profit and People. Our dedicated team helps in aligning our business strategy to meet with these targets. In the reporting period, our key focus areas for developing our “Profit” strategy were financial performance, customer centricity, supply chain improvement, and product & service responsibility. We revisited these aspects to build better working strategies for each of them.

In the case of “Planet”, we concentrated our sustainability efforts on the development of our resource efficiency and biodiversity management. We continue to propagate our afforestation activities by increasing the green cover around our sites.

With regards to “People”, we lay our focus on our internal stakeholders like our employees and workmen, as well as external stakeholders; the communities around us. Our employee development strategies include integration of

better communications, building a strong diversity and inclusion plan, women empowerment and training & education among others.

Our community outreach plan continues to expand on a yearly basis with new projects added into our focus areas- Gyandeep, Gram Vikas, Sehat and Samaantar, with an increasing participation among employee volunteers through ESOPS hours. We hope to continue to be one of the top players in the Indian Solar Industry, through continued and mutual support and dedication from our key stakeholders. We thank all our stakeholders for their contributions in enabling us “Rise” and look forward to further engage with them while achieving our organizational mission and vision. Through this Sustainability report, we hope to reach out to our stakeholders to showcase our progress in our sustainability ventures therefore positively impacting the triple bottom line.

Basant JainCEO, Mahindra Susten

700.99 MillionUnits generated in FY18

1.15 GWpCommissioned as on 31st March 2018

1.71 GWpUnder Execution as on 31st March 2018

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3 YearSupply Chain Charter and

Roadmap created.

34Suppliers involved in Capacity

Building on Sustainability

Scope 3 emissionsMonitoring database created

for suppliers

16 MillionSafe man hours achieved

150Employees signed petition to say NO

to Plastics

20%Employee Participation in making

sustainability personal

74%Overall satisfaction rate

100%Satisfaction rating on Mahindra’s commitment to addressing issues

100%Satisfaction rating on Mahindra’s

Susten’s Market Presence

Employees Suppliers Customers

ENABLING STAKEHOLDERSSocial Highlights

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ENABLING STAKEHOLDERSSocial Highlights

929ESOPS hours on rural

infrastructure

391ESOPS hours on

health

324ESOPS hours on bridging the

Gender gap

1862ESOPS hours on fostering

education

1382ESOPS hours on promoting

biodiversity

100% +Budget Utilization for CSR

projects

3550Beneficiaries from CSR

projects across 5 districts

60%Employee outreach for CSR

projects

89.43Lakhs spent on CSR activities

30%Increase in total number of

volunteers

1097ESOPS volunteers, 5451 volunteer hours, 7.64 volunteer hours

per employee

Gyandeep (education), Samantar (Self Defence), Gram Vikas (Infrastructure), Sehat (Health)

Community Focus areas for CSR

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4 sitesInvolved in biodiversity assessment activities

3 sites & Head OfficeInvolved in composting activities

Plastic FreeAt Rewa Site.

21.96 kgOf E-waste disposed responsibly

100%Rainwater harvesting at all sites

4328m3

Water harvesting capacity in rainwater harvesting pits

75%Reduction in paper consumption

since 2014-2015

22%Reduction in emissions with respect to

2015-2016

29%Reduction in specific water consumption

since 2015-2016

4870Saplings planted under biodiversity initiatives.

62%Reduction in specific scope 1 emissions from

2015-16

Projects Implemented

REJUVENATING THE ENVIRONMENTEnvironmental Highlights

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Awards and Achievements in SustainabilityIn FY 2017-18, we were awarded :

1.Top 100 companies for Women in India in the 2017 Working Mother and AVTAR Best Companies for Women in India (BCWI) Survey2.Top 25 India’s Best Workplaces in Manufacturing –2018by the Great Places to Work3.Certified as a Great Place to Work for March 2018 -Feb 2019

Media coverage by MINT (HT Media)

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ET Now CSR leadership award 2018 for Project Sustainable Schools

Rise Award - Safety Rise Award - Game Changer for Project Surya Shakti

Rise Award – ESOPs for Project Sustainable Schools

Global Sustainability Award in Platinum Category by Energy & Environment

Foundation 2018

Rise Award - Progressive performance in Sustainability

Platinum Award on the theme “Towards Excellence in Health & Safety for workers and

employee engagement” by FAME

Third prize for Safety Innovation on the theme “Process Change to build HSE culture - The

way of Business Excellence” by Seed for Safety Council

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About UsOur groupOperating in key industries that drive economic growth, India based Mahindra Group with its headquarters in Mumbai is a private limited company which has a leadership position in tractors, utility vehicles, information technology, financial services and vacation ownership. Mahindra enjoys a strong presence in the agribusiness, aerospace, components, consulting services, defence, energy, industrial equipment, logistics, real estate, retail, steel, commercial and two-wheeler industries.

Previously known as Mahindra EPC Services Pvt. Ltd., Mahindra Susten is a Private Limited Company, the clean tech arm of the Mahindra Group. Susten prides itself in offering a diversified range of services within the renewable energy, and clean technology spaces, crafting world-class solutions to meet with various customer needs. Mahindra Susten is

one of the leading players in India’s solar energy sector with over 1.15 GWp commissioned to the date, and more than 1.71 GWp under execution. Susten is committed to powering innovation, constantly promoting quality and excellence in all its services.

Endeavouring to reduce impact though sustainable practices, Mahindra Susten’s energy solutions are customized to cater various sectors - both utility scale solar and rooftop solar, solar DG hybrid solutions, solar products, solar car charging stations, telecom tower solarization, solar PV O&M and analytics, engineering services, energy management services and industrial build solutions. With sustainability being the core focus - Susten’s services result in efficient resource usage practices with lesser environmental footprints.

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1.15 GWpCommissioned

till date

1.71GWpUnder execution

50 lac Square feet

industrial design and construction

1153.11 croresRevenue

47 croresPAT

Cochin

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Sustainability at Susten13

VISIONTo be the world’s most admired brand in Sustainable Infrastructure and Renewable Energy.

MISSION 2020To become a $ 1 Billion revenue company.

To become the preferred employer in India for superior talent.

To deliver maximum value to all our stakeholders working harmoniously with local and

global communities.

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Envisioning a better, cleaner future“At Mahindra Susten we believe our efforts are not only concentrated for the present, but also for the future. We

believe that a brighter future is not just achieved with energy, but by building self-sustaining environments

wherever we go.”

With an inclination to create a clean and green future, Mahindra Susten has ingrained sustainability into its name and DNA by enabling innovative solutions. Sustainability Management is deeply ingrained into Susten’s business philosophy - incorporating economic, environmental and social parameters into growth and development. Being an environmentally and socially responsible entity since its inception, Mahindra Susten lays extreme focus on developing a business

strategy that is responsible-focusing on long term profit maximization and at the same time, protecting the earth’s environmental and social resources. Stressing on adding multiple concepts of sustainability in product and service development in stages as early as research and development, we constantly review our product and service portfolio, to ensure adherence to sustainability criteria. Our extensive control mechanisms ensure that all prime focus areas in relation to sustainability

are looked into. With a goal to become the world’s leading solar EPC Company we create products that are environmentally, ethically, and socially responsible across the entire value chain- sourcing sustainably, operating sustainably, using sustainably, and recycling or disposing sustainably.

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ISO 9001 : 2015Quality Management System

ISO 14001 : 2015Environmental Management System

OSHAS 18001 : 2007Occupational Health and Safety

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CommitmentMahindra Susten’s values act as guides, a synergy between what we have achieved and what we are targeting through social

and environmental economic values. Our key areas of focus lay on Dignity of the Individual, Good Corporate Citizenship, Customer First, Focus Quality, Professionalism, Sustainability

Brand PillarsIntegrity- At no point will the organization undertake any actions that go against the non-negotiable values of Mahindra Group

Sustainability -Sustainability stands not only for environmental efficiency but also in terms of processes. It is ingrained in our very DNA and reflects in every single decision taken by us.

Going Beyond- The organization will go beyond mere customer and employee expectations and always strive to delight.

Forward Thinkers- Anticipate hurdles, innovate, make positive changes, incremental improvements and embrace a proactive and critical attitude.

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Sustainability Focus Points

GRI Performance: Reporting since 2012

Environmental Performance:Committing to efficient resource usage

Health and Safety: Protecting and P r o m o t i n g Worker Health

Promoting Sustainability through Memberships in Associations

Stakeholder Engagement: Engaging stakeholders at various levels

Diversity & Inclusion: Growing in an inclusive manner, embracing diversity

Biodiversity: Conserving Biodiversity and Giving back to Earth

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Corporate GovernanceWe at Mahindra Susten place high regard to corporate governance, and see it as the foundation for enabling sustainability across our operations. Our governance is driven by a diverse and highly capable Board of directors with rich experience, decades of industry knowledge and bring in expertise, wisdom and sound decision making skills to our organisation. As on 31 March, 2018, our Board constituted of 9 directors. Our Chief Executive Officer looks after the day to day activities of the organization and carries out his responsibility under the supervision of the board. Committees of the Board

The Ministry of Corporate Affairs (“MCA”) vide its notifications dated July 05, 2017 and July 13, 2017, has inter alia exempted unlisted public companies which are wholly owned subsidiary (“WOS”) Companies from appointing Independent Directors and from constituting Nomination & Remuneration Committee and Audit Committee. Hence, being an unlisted public company and WOS of Mahindra Holdings Limited, our company dissolved the

mandatory Audit Committee with effect from July 27, 2017. The Board considered it appropriate to govern and manage the company at the Board level and being an unlisted public company and WOS of Mahindra Holdings Limited, our company availed the said exemption and dissolved the Nomination and Remuneration Committee with effect from July 27, 2017.

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Board of Directors Executive/Non-executive status Independence status

Mr. Zhooben Bhiwandiwala Non – Executive (Additional) Director Non – Independent Director

Ms. Anita Arjundas Non – Executive Director Non – Independent Director

Dr. Anup Shah Non – Executive (Additional) Director Non – Independent Director

Mr. Chandrasekar Kandasamy Non – Executive Director Non – Independent Director

Mr. Ranjan Pant Non – Executive Director Non – Independent Director

Mr. Parag Shah Non – Executive Director Non – Independent Director

Mr. Satish Kamat Non – Executive Director Non – Independent Director

Mr. AKT Chari Non – Executive Director Independent Director

Mr. Noshir Dastur Non – Executive Director Independent Director

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Our Board has formed committees, hence ensuring operational independence, enabling timely direction and supervision. The following committees exist currently at the Board level:

Audit committeeConsidering the size, complexity of operations and good governance perspective, our Board considered it appropriate to constitute a ‘‘Finance and Accounts Audit Committee’ on voluntary basis, which functions as per the role specified and instructions given by the Board from time to time including review of matters pertaining to financial statements and related party transactions.

Nomination and remuneration committeeThe role of the nomination and remuneration committee has be subsumed by our Board.

Corporate social responsibility committeeWe have a board level CSR committee in place with an independent director. The scope of CSR Committee has been broadened to include Sustainability agenda of formulation, recommendation to the Board, implementing and overseeing of the policies governing the 9 principles of business responsibility. Our CSR policy is aligned with the Mahindra Group principles and the policy was made public post the Board’s approval. All CSR projects proposed are mandatorily required to be approved by the Board. There is a quarterly board meeting which monitors progress of respective projects and gives feedback to be incorporated.

Risk management at SustenOur highly qualified Board of Directors has formulated a policy for effective identification and management of risks, identifying therein the elements of risks including those that may affect the company and adequate steps are taken to mitigate the same in a timely manner.

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Advice and concerns on ethics

Code of conductWe have laid down separate Codes of Conduct applicable to all our employees and to our Directors. The Codes lay down important corporate values that shape our value system and business practices, and represent cherished values of our company. It covers various aspects like compliance, avoiding conflicts on interests, bribery and corruption, involvement in political activities, gifting, antitrust and competition law, responsible marketing, commitment to stakeholders, investor relations, intellectual property and trademarks, corporate opportunity, fair dealing, protection and proper use of company assets, reporting illegal or unethical behavior etc., offering valuable guidance. It provides guidance to employees and directors in recognizing and dealing with important ethical and legal issues and fosters a culture of honesty and accountability.

Internal Complaints CommitteeThe Sexual Harassment of women at workplace (Prevention, Prohibition & redressal) Act 2013 contemplates the constitution of Internal Complaints Committee (ICC) (Sec. 4). The Sexual Harassment Committee consists of 4 internal members and 1 external member, which includes 3 women. The committee has been setup as per our policy on sexual harassment against any employee (men & women) and ensures enforcement of strong disciplinary action in face of any such occurrence, thereby enabling employees to deliver their best at work without fear of discrimination and prejudice of any kind.

Vigil mechanismIn accordance with Section 177(9) of the Companies Act, 2013 we have implemented the vigil mechanism through our Whistle-blower policy for Directors and employees to report genuine concerns. It provides for adequate safeguards against victimization of persons who use such mechanisms and also provides for direct access to the Chairperson of the Board of Directors in appropriate or exceptional cases.

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Incorporating the Precautionary Principle into Risk Management

The Precautionary principle serves as a guideline for organizations to include environmental and social risk management into decision making. It has three central components-

• Taking preventing action in case of uncertainty, in order to prepare for emergencies

• Exploring alternative options for harmful action• Ensuring stakeholder participation in decision making.

We at Susten ensure that we incorporate the Precautionary Principle into organizational development to keep ourselves prepared, and do minimal harm to the environment.

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Buildings And FactoriesProviding Sustainable Design & Construction Solutions

Mahindra Susten offers end to end sustainable design for buildings and factories through alternative construction practices, innovative technology and research & analytics based design. Sustainability, being our core focus, is embedded in all our design & construction processes which result in the reduced building and energy footprint, better resource utilization and generating lesser waste.

RooftopCompact yet powerful solar solutions to bring sustainability to the grassroots

Mahindra Susten offers end to end rooftop solar solutions that are beneficial and viable in the Indian Market. Our rooftop solutions are quick, easy and cost effective for solar power generation in urban, peri-urban and rural environments. We provide design, engineering, procurement and construction of Rooftop Solar PV power plants from a few kW to MW scale. Our rooftop projects find extensive applications in individual homes, corporate offices, malls and complexes, industries, institutions and rural communities.

Business Verticals

Utility Scale SolarCreating an energy efficient, sustainable future

From site surveys and feasibility reports to the lifetime maintenance of the plant, we undertake turnkey projects across the life of the plant; ensuring our clients have all the resources they need for a bankable project. Our customers today are proud owners of some of India’s finest plants. In-house design and engineering team, efficient construction teams and deep industry and technology know-how are our forte.

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O&MKeeping your PV plants in the best of health

Our core objective is to deliver beyond guaranteed plant performance for the O&M period within budget, with a focus on Sustainability, QHSE and performance maximisation for the Customer. The Mahindra Susten O&M team has over 160 members maintaining assets across 104 locations across India. Our approach is to focus on maximising plant use life and generation maximisation. The performance of our portfolio, with over 1.8GW utility scale solar PV projects across India and a plant uptime consistently above 99.5% across portfolio for last 5 years is a testament to our expertise and commitment.

EngineeringEvolving sustainability, one project at a time

Mahindra Susten is growing year on year by delivering value at every step of the process. Global expertise, a vast technical and market knowledge base are pillars upon which our approach towards design is built. Creating a synergy between pragmatic design and innovation is our way of ensuring that our solutions are at par with world-class standards expected by our clients.

ProductsFollowing the sun for a greener tomorrow

At Mahindra Susten, of compromising with the quality of plants to cut costs, we chose to offer a differentiated value based products based on our EPC experience, strong R&D, and Innovation strengths. Our core objective is to deliver indigenously designed and developed, best in class reliable products at economical rates to improve plant efficiencies. The Mahindra Susten product team has a dedicated team focused on design, development, supply quality and execution of our products. Innovation, Quality & Reliability is at the heart of component design. All products have been stress tested under harsh environmental conditions & accelerated cycling tests.

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About the reportTransparency about sustainability performance is at the forefront of our operations at Mahindra Susten. For the past three years, we have been highly transparent about our sustainability performance through GRI Sustainability reporting, imbibing Global Reporting Initiative’s requirements into our Sustainability Framework, targeting “People. Profit. Planet”, following a triple bottom line approach. Through the Sustainability report, we communicate our performance to key stakeholders. We report on our sustainability progress on a yearly basis, working our way to continual improvement. Our sustainability targets serve as a road-map for us to improve our sustainability performance. The 2017-2018 Sustainability Report, the fourth edition of Mahindra Susten’ Sustainability Report highlights significant issues and impacts associated with the company. The report showcases issues that are of high material importance to Susten and its stakeholders.

The 2017-2018 version of Susten’s Sustainability Report is aligned to the GRI Standards Guidelines, reporting in accordance with the “Core” option. All reporting protocols have been followed in accordance with GRI’s Reporting Guidelines,

including addition of the management approach for the “material topics”. The AA1000 Stakeholder Engagement Principles have also been used to further detail out the report, applying the principles of “Inclusivity, Materiality and Responsiveness”. The report represents Mahindra Susten’s sustainability performance for the reporting period from 1st April 2017 to 31st March 2018. The material topics to be included in the report have been chosen based on internal and external stakeholder engagements and a materiality workshop.

Data-sheets based on GRI Standards parameters were sent to each of Susten’s relevant departments as a part of the data collection process for economic, environmental and social data. Economic performance has been reported based on the annual report, and audited financial accounts of Susten as per statutory requirements. Social and environmental data has been retrieved from Susten’s internal databases, and replicated in the data-sheets. The scope of the report covers Mahindra Susten’s Project Sites, O&M Sites and Office’s. There were no significant changes in reporting practices compared to the previous report period, apart from shifting from GRI G4 reporting to GRI Standards reporting

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Sustainability CouncilMahindra Susten’s “Sustainability Council” was formed on November 24th 2016, chaired by the COO of Susten. The Council meets on a quarterly basis to talk about the status and progress of Susten’s “Sustainability Projects”, and to formulate new strategies or initiatives to further improve sustainability performance. The Council initially saw the participation of 16 individuals, comprising of key decision makers from various departments of Susten.

Mahindra Susten is keen on inculcating sustainable practices into all major business decisions, in order to reduce impact across the value chain, and the advent of the Sustainability Council shows the efforts into having a dedicated team working on Sustainability. The Council is also responsible for finalizing the “material topics” to be included in the Sustainability Report.

“The Sustainability Council guides us to reach our economic, environmental and social goals and targets, thus ensuring incorporation of an effective triple bottom line approach in our development strategy”.

For details on our Roadmap click here (Page 16-18)

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https://www.mahindrasusten.com/images/reports/sustainability-report-updated.pdf

Stakeholder EngagementMahindra Susten’s stakeholder engagement strategy has evolved significantly over decades, as a time-tested, successful approach to ensure inclusive development. Our effective, and inclusive stakeholder engagement strategy is the reason behind our successful growth, since our advent. We identify key stakeholder groups through an in-depth stakeholder mapping-based on our business strategy , the extent of our influence and sustainability vision, conducting a detailed stakeholder analysis. We engage with our key stakeholders to understand specific concerns, as well as expectations; incorporating the same into organizational growth and development. At Mahindra Susten, we continually attempt to establish various platforms to boost two way communications with our stakeholder groups, to create open lines for feedback and concerns. Through a detailed Stakeholder Analysis, we are able to determine priority topics for the stakeholders- looking at how Mahindra Susten is impacted by the stakeholders and vice versa. We have a strong monitoring mechanism, to ensure an effective engagement plan.

Employees

Media

Customers Suppliers Communities

Regulatory Bodies/Statutory Bodies

Investors Industry Associations

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Stakeholder Group

Key Concerns Engagement Mechanism Frequency of Engagement

Employees Employee Satisfaction,Interaction with Management

Meetings, CEO webinar cum one to one interaction, training, workshops, conferences, reports, celebrations, social media engagement, off site meetings,- trekking, plantation, sports, 24x7 grievance mechanism number, volunteering for CSR activities.

CEO communication and interaction : Quarterly, Reports and publications -Quarterly Employee celebration and outings - Monthly, Feedback survey (Once in 2 years till 2015. Yearly from 2016), Social media - Daily, CSR volunteering - Monthly, Grievance WhatsApp no.- 24X7

Customers Customer Satisfaction Interviews, personal visits, progress and performance reports, mass media, digital communication and Feedback surveys

Internal surveys - project end and Annually External assured survey - Annual Performance Progress reports– Daily Mass media, website and digital communication – Daily

Vendors Maintaining the quality of products and satisfaction of vendors

Quarterly Vendors/ Contractor's meet, Relationship Building Activities, Open Houses, Senior Management Interaction,, Values/Code/Sustainability Awareness Workshops, partnership building initiatives for productivity enhancement, sustainability audits/inspections to provide recommendations, 24x7 complaints/feedback cell.

Contractors meet is done on quarterly basis, or Bi-annually. Complaints/ feedback/grievance no available: 24x7

Communities Developmental Activities CSR Policy, CSR programs- educational, health, development, infrastructure, gender equality etc. , Needs assessment, Impact assessment, Focus Group Discussions, One-on-one discussions, Scenario Assessments, Site Surveys, Project Implementation Assessment

CSR Survey - Monthly, Needs assessment - commencement of CSR Project Impact assessment – considerable time after completion of CSR project

Investors Seeking smooth approvals and Consents. Resolution of tender related issues

Email, Phone, In person meetings, Performance Disclosures, Financial Performance Assessments, Sustainability Reports.

As and when required (Primarily once in every two months for CEIG) and Regular with TRANSCO. Twice a week with SECI /NTPC

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Materiality

Sustainability reporting is highly important to Mahindra Susten, to ensure that the reporting principles, “inclusiveness, completeness and materiality” are looked into. The process of materiality not only helps us determine issues that internal and external stakeholders want us to concentrate on, but it also helps us determine the key focus points for the Sustainability Report, being the main factor behind report content development. Through the yearly Materiality exercise, we interact with our stakeholders to determine the most crucial environmental, social and economic parameters that need to be transparently disclosed. The materiality exercise includes internal stakeholders- employees, and external stakeholders- suppliers, customers, clients and communities. It is done in accordance with GRI requirements.

Susten’s materiality process has also helped in developing a sustainability road-map; paving the way for setting metrics to measure yearly progress. By conducting yearly materiality assessments, any major or minor changes important to the organization, or stakeholder can be made note of. For 2017-2018, we at Susten conducted a

comprehensive materiality exercise involving internal and external stakeholders, to develop a comprehensive materiality matrix. The survey forms were based on GRI standards, in relevance to a particular stakeholder group. Stakeholders had to rate topics that they considered were the “most important” for Susten to focus on. Topics were deemed material if more than 60% of internal and external stakeholders considered a topic “most important”. The matrix regards all material topics as equally important- considering importance to business, and importance to stakeholders. It also showcases, the boundary of reporting (internal or external). Mahindra Susten’s Sustainability Council is responsible for evaluation and finalization of the key issues that are of extreme importance to the company.

To ensure an effective materiality assessment, results of the assessment have been linked to our Sustainability Framework, so that focus areas, and sustainability agendas can be formulated.

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People

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Impact

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20303

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155

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Linkage Of Material Topics With Sustainability Framework

Pillars Parameters Material Topics Focus Areas

Enabling Stakeholders to RISE

Build a great place to work Employment and Worker Management, Training and Development, Promoting Safety

Employee Development

Foster inclusive development Non Discrimination, Diversity and Equal Opportunity, CSR

Diversity and Inclusion targets as per TMW, Building Community Relations

Make Sustainability Personal ESOPS Employee Engagement Activities

Customer centricity Customer Health and Safety, Customer Privacy

Customer Satisfaction, Consumer Centric Targets

Rejuvenating the Environment

Achieve Carbon Neutrality Energy Management Improved Energy usage in operational sites

Become Water Positive Water management Reduction in water usage

Ensure no waste to landfill Effluents and Waste Improvement of waste management practices- reducing, reusing and recycling

Promote Biodiversity Biodiversity Protection Biodiversity Initiatives and studies

Promoting Compliance Environmental Compliance, Materials Management

Resource Management, and abiding regulations and rules

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Pillars Parameters Material Topics Focus Areas

Building Enduring Business

Grow Green Revenue Direct and Indirect Economic Impacts

Revenue from sustainable products

Mitigate Risk including Climate Change Risks

Market Volatility TMW strategy for risk management

Build Sustainable Supply chain Supplier Environmental Assessment

Procurement process, and supplier assessments

Embrace Technology and Innovation

New Technology Assessment Benchmarking on best global methods

Enhance Brand Equity Indirect Economic Impacts, Marketing and Labeling, Anti-Corruption, Anti-Competitive Behavior

Inclusive Development around operational areas, outreach to more markets, strict policies- code of conduct, whistle-blower policy etc.

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PRO

FIT

“Bui

ldin

g En

durin

g Bu

sines

s

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Financial PerformancePROFIT | PLANET | PEOPLE

We at Susten believe that “Profit” is one of the main pillars of our sustainable operations. Our strong financial model provides us stability among adversities. The Financial year 2017-2018 has been a challenging situation for the Indian Solar Industry which went through hurdles with uncertainties being on the high. This was mainly due to the potential levy of anti-dumping duty and safeguard duty on the import of Solar Photovoltaic Modules, lack of clarity on Goods and Services Tax (GST) rates applicable for construction of solar power plants. It was also observed that there was a severe decline in the number and quantity of solar bids as compared to the previous financial year. However, Mahindra Susten’s strong business model, and risk mitigation

model, ensured that it yet incurred a turnover of INR 1,16,429.31 lakhs with an additional profit of INR 4,696.59 lakhs, 12% higher compared to the previous financial year.

We prided ourself in flourishing in the Distributed Solar and Design-Build solutions business divisions, not only getting repeat orders from old clients, but also acquiring new clients. International Markets were reached out to by the utility division, improving our international connections. We continued to be aligned to regulatory and statutory requirements of the Government of India, continuing to climb the steps of the clean and green solar industry.

Financial Implications of Climate ChangeMahindra Susten’s strengths lie in constantly innovating products and services, and creating business models that create a sustainable tomorrow by enabling innovation today. Sustainability is ingrained in the organisation and we always strive to bring a positive impact on the environment in which we work. We understand that climate change is becoming a prominent issue in today’s world. Climate change has brought opportunities for expansion of business more than posing a risk. This has helped us in strategizing the business priorities.

So far, there have been no significant implications caused by climate change that have directly effected our business. However, being in the solar industry, there are possibilities that changing weather patterns could effect India’s solar energy generation capacity, due to variability in solar radiation, not only on seasonal, but year on year basis for the same locations. However, Susten’s world class solar technology systems can be maintained even during changing circumstances.

Economic value Generated and Distributed

Amount in Lakhs

Revenues (Rs. in Lakhs) 1,16,429.31

Operating Costs 99,120.34

Employee wages and benefits

8,150.57

Payments to providers of capital

1,779.13

Payments to government 2,593.24

Community investments 89.43

Economic value generated 1,16,429.31

Economic value distributed 1,11,732.71

Economic value retained 4,696.59

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Customer CentricityMahindra Susten has a customer centric approach to business development, ensuring that customer expectations are constantly met. Being customer centric is a part of our work culture, and we understand that listening, recording, analysing and responding is an integral part of achieving success in the customer front. We work to exceeding customer expectations in the products and services that we offer. In FY 2017-2018, we continued to proactively collect customer feedback during different phases of our projects. We’ve created a customer complaint management program; providing unique customer care ID for all SBU’s. We record all customer complaints, and work relentlessly to address them.

We at Susten continue to use the Annual Feedback Mechanism CaPS (Customer as Promoter Score) Survey under the guidance of the Group Strategy Office. A Third Party Entity IMRB is responsible for conducting and monitoring these surveys. In 2017-2018, we have achieved a CaPS (customer as promoter score) score of 55 % at Susten level which is 20% more than last year. We initiated practices which set up a Roadmap for customer centricity, this helped us to achieve higher CaPS which boosts our business rapidly.

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Mahindra Susten also continues to use CSI surveys (Customer Satisfaction Index) to gain qualitative feedback from customers, to understand specific customer feedback/issues. We train employees on concepts of customer centricity, so that they are well prepared in different aspects of customer handling. We at Susten conduct multiple intra-department feedback surveys or ICSI Surveys (Internal Customer Satisfaction Index Survey), in which departments rate other departments within Susten, based on previous interactions. This further helps Susten in creating clear and transparent communication channels within.

We further boosted our R&R system, or Rewards and Recognition system to recognize those employees who receive positive customer feedback based on reward points received. Employees receiving the highest reward points are awarded over an R&R portal. Our customer centric approach has reaped us various benefits, getting us previous customers as well as new customers. We hope to continue to build trust among our customers with quality products and services, and excellent business practises.

To develop a deeper understanding of the customer needs and expectations,

assess their satisfaction level and associated perceptions of Mahindra

Susten’s performance

Conduct a Voice of Customer survey for selected customers across India covering aspects such as:

Overall satisfaction levelsKey issues & challenges faced

PROFIT | PLANET | PEOPLE 38

Overall performance highlightsQuality, Communication, Timelines, Proactiveness, Courteousness, Ease of Doing Business, Transparency

48 respondents surveyed for utility solar, distributed solar, operations and maintenance, products and lost clients.

74% overall satisfaction rate

Business Development

Procurment Construction Operations and maintenane

Engineering & DesignFinance

Overall Satisfaction Score

7%

41%

6%

46%

28%

15%

15%

42%

1%13%

50%

36%

2% 9%

44%45%

6%9%

36%49%

5%9%

31%56%

DissatisfiedHighly DissatisfiedHighly SatisfiedSatisfied

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Sustainable Supply ChainWe at Mahindra Susten understand that supply chain management is an indispensable part of any business’s sustainability program. We’ve adopted various measures to improve sustainability across our supply chain by making supplier/vendor/customer environmental, social and economic impact a part of our development strategy. Our commitment towards corporate social responsibility is demonstrated by fully integrating corporate responsibility and ethical procurement into our business practices. We procure on a local basis whenever possible to reduce our impact, and boost local economy.

Our social, ethical and environmental responsibility extends to all our supplier relationships. Susten

Profit: Stringent Quality checks, process checks,

design verification and validation, competency level for design, team size,end user satisfaction

People: Labour, CSR, Compliance, Remuneration,

Collective Bargaining Agreements, Worker Conditions, Ethics, Anti-Bribery, Audits/

Certification, Safety Practises

Planet: EHS, EMS Policy, Risk Assessment, Objectives

and Targets, Best Practises, Performance monitoring, Environmental Incident Reporting, Preventive Action, Energy , Waste, Water, Air quality, GHG, Materials, Packaging, Quality

Policy

is in the process of building lasting business relationships through the continuous development & engagement with suppliers as partners. Our Suppliers have played a vital role in delivering on-time and quality projects. Susten utilizes a proper supplier selection scorecard process to identify the right supplier partners who can meet our technical, quality, environment, occupational health & safety, human rights and commercial needs. Before any materials are used in our manufacturing process, a supplier must undergo a rigorous pre-qualification process.

Susten’s supplier code of conduct is shared along with the Purchase Order. It is also shared in Vendor Meet organized annually with our suppliers. Our

Supplier Quality team inspects material quality as per the project requirement & apart from that engages with top 10 suppliers based on high spend & high risk for overall development & improvement in processes. In addition to our sustainability team also conducts a detailed assessment of top 5 suppliers to ensure a more in-depth understanding of the social, ethical and environmental business practices of these suppliers.

PROFIT | PLANET | PEOPLE

Supplier Assessment Components

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Projects on Supply chain sustainability in 2017-2018

• Creation of Supply Chain Charter & Roadmap for 3 years• Safety & waste management practices implemented at Gee Aar Power, Silvassa

• Capacity Building of 34 suppliers have been done on Sustainability• Started creating database for monitoring Scope 3 emissions from Suppliers

100% screening of suppliers on environmental and social criteria

60% local suppliers (among top 10)

11,520 Lakhs INR spent on local suppliers

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Service Responsibilityfor commitment to stakeholders and protection of information. We evaluate our customer privacy management process through various forums including enforcing code of conduct, survey of customers by external agencies, tracking customer satisfaction through internal resources, confidential information being circulated among specific people based on the nature of information, etc. At Susten, we abide by all local, national and international laws and regulations. We are compliant to all environmental, social and economic mandates, having a robust monitoring mechanism to ensure that we are continually compliant with all requirements. In 2017-2018, there were no incidences of non compliance that were registered.

reaching our targets. Our marketing strategy is focused on digital marketing, printing products and BTL activities. We continually monitor our marketing performance to ensure effectiveness. At Susten, we follow the guidelines laid down by AAAI which prevents us from false claims and negative advertising.

Customer Data Privacy is another component of paramount importance to us. Susten is into the business of doing EPC for various projects based on the technical specifications shared by customers. These details and specifications enable each customer to have an edge over competitors. Hence it becomes critical for Susten’s team to keep customer related information confidential. Before an exchange of information with a particular customer, a mutual NDA is signed and adhered to with that particular customer. Susten’s teams are sensitized towards both the signing of NDA, and the various non-disclosure clauses. Governed by Susten’s Code of Conduct, “Unauthorised use of customer database is prohibited” and NDA shall be adhered as per Legal compliance. We also have “Record Retention Policy” and “IT Security Policy”

Susten attempts to deliver responsible products and services through its business operations, creating a sustainable tomorrow by enabling innovation today. We believe that our endeavours towards providing renewable energy and sustainable systems have a positive impact on the triple bottom line.

We also go an extra mile for our stakeholders - our clients, community and environment. Our stringent quality checks to ensure high product and service quality. We put a conscious efforts into minimizing resource usage and negative environmental impact. Our R&D team is always ready to formulate robust solutions for futuristic needs. Our in-house analytics system helps in efficient and effective running of our business.

All divisions within Susten conduct their operations in an ethical manner. Responsible marketing operations are extremely important to Susten. We communicate to our stakeholders about our quality products and services through our dedicated Marketing Team. Through ethical marketing, we develop and explore innovative and sustainable ways to create awareness, bringing us closer to


PLA

NET

Reju

vena

ting

the

Envi

ronm

ent

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Paper Reduction (%) Specific Carbon (Scope 1+2)

Waste Reduction %Specific Water Consumption

Performance Highlights100%

63%

45%25%

20%

Baseline 2014-15

Actual 2015-16

Actual2016-17

Actual2017-18

Target2018-19

Target

0.219

0.1190.156 0.1482

Baseline2015-16

Actual2016-17

Actual2017-18

Target2018-19

Target

wa ter wrt 2015 - 16

0.00844

0.00848

0.0065080.006183

Baseline2015-16

Actual2016-17

Actual2017-18

Target2018-19

Target

50%

5% 5% 5%

Baseline2015-16

Actual2016-17

Actual2017-18

Target2018-19

Target

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Rejuvenating EnvironmentMahindra Susten is deeply committed to protecting and preserving environmental assets, and reducing environmental footprint. We create and enable innovative solutions to minimize impact, and optimize resource efficiency. Integrating “alternative thinking” into business philosophy, we continue to unearth and strategize effective methods to conserve and optimize natural resources. We believe that protecting the “Planet” is crucial for us to achieve our sustainability goals and targets. Recognizing environmental efficiency as an important tool behind business competency, we ensure that we invest time, and money into this aspect, to boost overall operational efficiency. The solar power that we provide reduces the carbon footprint of India, holding a great part in strengthening national energy security. We constantly monitor our environmental performance, both specific and absolute consumption based on various parameters- energy, water, waste, carbon etc.

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• Committed to the environment by creating innovative solutions• Minimize impact and optimize resource conservation• Taking steps to restore ecological balance• Sourcing indigenous materials in proximity to project

Environment Management System

we are an ISO 14001:2015EMS certified organization


Production (MWh)

2016-174,52,471.60

2017-187,00,990.00

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Making Sustainability PersonalAt Susten, not only do we strive to raise awareness on sustainability outside our organization, but we also practice sustainability within the organization itself on a personal level, through our employees. As an organization, we encourage sustainable lifestyle choices amongst our employees. We have observed a positive growing trend amongst our employees, more individuals getting inclined to leading sustainable lifestyles like responsible consumerism, adopting healthy lifestyle, focus on reduction of self-carbon footprint, participating in biodiversity conservation. 150 of our employees have signed a petition on “Say No to Plastics”. We attempt to make our facilities plastic free, especially our kitchens, using only and steel utensils. Our employees opt for Green Consumerism practises by using LED lights instead of the conventional bulbs. Our people also take active part in Personal Sustainability Challenges like Biodiversity Photography Challenge, Health Challenge, Composting Challenge, Swachh Bharat Challenge and Reduction in Electricity Bills Challenge. We promote Personal Sustainability through our events like holi celebration with organic colours. We distributed organic holi colours to 400 employees at Head Office. Susten’s cricket tournament was a plastic free event. 20 % of our employees have participated in Personal Sustainability Challenge in 2017-18.

Projects on Paper Reduction in 2017-18

Reduction in Reimbursement claims by

implementation of portal for

CTC & non-CTC claims

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Susten’s inhouse puppetry show for employees & communities for raising awareness towards Say no to Plastics

48

Energy Management and Climate ChangeAt Susten, we understand the relationship between energy use and climate change. We lay extreme emphasis on inculcating energy management practises in our operations to reduce our impact on climate change. Electricity and Diesel are extremely important to us, as they fuel our operations. Using minimum energy, we focus on generating an increased amount of renewable energy on a yearly basis. We track monthly energy consumption through electricity bills. These are reported on a yearly basis through our Sustainability Report. Our dedicated sustainability team helps us in setting goals and also monitoring energy consumption and carbon, thus not only evaluating energy performance, but also setting futuristic performance targets.

Mahindra Susten has proactively put in place various initiatives to reduce impact on climate change. To begin with, since Susten’s business practises focus on sustainable products and services, and setting up solar power plants, our operations reduce the amount of carbon that would have otherwise been generated due to use of fossil fuels. In the reporting period 2017-2018, Mahindra Susten saved 969.08 tCO2e. Carbon footprint values are derived using energy consumption values and IPCC emission factors. We calculate Scope 1 emissions (direct emissions from our operations), Scope 2 emissions (emissions from electricity), Scope 3 emissions ( emissions from transport) on a yearly basis. Mahindra Susten partnered with WRI for inventorisation of Scope 1 & 2 emissions.

Mahindra Susten is actively aligned with NDC’s, and is also committed to The Paris Agreement, dealing with Greenhouse Gas emissions, and is committed to India’s promise of mitigating and adapting to climate change

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Data points 2016-17 2017-18 % Change

Absolute Energy in GJ 26,374.000 15,959.680 -39.480

Specific Energy Consumption (GJ/MWh) 0.058 0.020 -65.510

Absolute Emissions in tCO2e ( Scope 1+2)

3,835.000 2,865.920 -25.260

Specific Emissions ( tCO2e/MWh) 0.008 0.004 -51.780

4,505 kWh electricity reduced through energy conservation measures

969.08tons CO2e reduced

INR 1,19,334expenditure on environmental activities


Commitment to Carbon NeutralitySusten’s long term aim is to move towards carbon neutrality. To bring life to this commitment, we have churned multiple initiatives to reduce our energy consumption internal benchmarking, capacity optimization of DG sets, grid connectivity at early stages, system design changes to reduce transformer losses, LED lights installation in design, efficient HVAC systems, etc. We have also actively engaged employees in our goal to become carbon neutral to bring forth behavioural changes that have further helped Susten reduce energy consumption. Susten’s employees have voluntarily started using bicycles for journeys to reduce energy consumption and GHG emissions

51

Effective monitoring of diesel consumption through benchmarking practises

In FY 2017-2018, Mahindra Susten continued to use its successful diesel benchmarking initiative. This initiative was strategized for the effective and optimal consumption of diesel and understanding the severe effect of the overuse of this non-renewable resource on climate change. In 2016-2017,

the equipment diesel consumption levels were assessed against the efficiency levels claimed by the manufacturer. Only energy efficient diesel equipment were retained for operations. Sites across operational areas were compared periodically to ensure energy efficiency across sites.

5189.67 GJ diesel consumption

384.55 kgCO2e from diesel use

32.51% share in energy consumption


Projects on Carbon NeutralityLED in design policy

Early Grid connection for construction Diesel benchmarking

GHG inventory mapping by WRI,Training for Employees, core team, suppliers

Commitment on Science Based Targets

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Water ManagementMahindra Susten understands the integral role that water plays in the sustenance of any company’s operations. For us at Susten, water plays an important role in the services that we offer, being a part of all our projects throughout the operational cycle of our power plants, especially during the civil works stage of projects. Susten also understands the importance of conserving water resources wherever possible; hence all water management strategies are based on optimal usage of water in the project sites. Even though our operations are growing on a yearly basis, we work to implement viable water management techniques to help us reach our water conservation targets. To meet with our water demands, we primarily use bottled water, borewell water, tanker water and municipality water in our O&M

sites, Offices and Project Sites. Water use is monitored through bills, recorded on a monthly basis in our internal data forums. A steady reduction in yearly water demand has been observed by Susten due to improved sustainability leadership, water management measures and process/operation upgradations. We have shifted from utilization of the conventional water intensive methods like jet spray in our operations to the more efficient, water injection wipers. This saw a steady decrease in water demand in the 100MW Mahbubnagar solar site. Water savings of up to 0.6liters/m2 were noted. The Dry Cleaning Method with Nylon Sponge adopted at the 2.3MWp at Mulugu HFIL solar plant was another initiative put in place to conserve water.

Parameter 2016-2017 2017-2018 % change

Absolute Water Consumption(m3)

53,702.00 1,11,855.11 108.28

Specific Water consumption (m3/MWh)

0.11 0.16 34.45

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Source of Withdrawal Water Consumption (KL)

Total (KL)O&M Offices Projects

Bottled water 331.43 170.49 701.06 1,202.99

Borewell 26,754.08 0 26,822.90 53,576.98

Water from tanker 35,163.94 0 13,932.89 49,096.83

Municipal water 0 7,978.31 0 7,978.31

Total 1,11,855.11

Projects on Water SecurityWater injection mechanism for cleaning

Rain water harvesting at select sitesHarnessing capacity of Rain water Harvesting structures: 4328 cubic metres

Internal training & capacity building


Biodiversity AssessmentBiodiversity Protection is a highly intrinsic part of Mahindra Susten’s Sustainability agenda, the very basis of our Sustainability Framework. We continually work to ensure that biodiversity is preserved in and around our operational areas. We are actively involved in mapping flora and fauna species around out sites, one of the preliminary steps in promoting, and monitoring biodiversity. We actively

collaborate with organizations like CI IBBI and Jim Corbett Foundation in order to map the biodiversity at sites like Nirmal, Chranka, Goyalri, Rewa and Tandur. Our biodiversity protection ventures help us design and implement a Biodiversity Action Plan, especially at all our Devco sites. We hope that our biodiversity ventures promote a mentality of conservation among all our stakeholders.

Our Biodiversity effortsLinked our Biodiversity Conservation efforts with our livelihood improvement efforts.

Planted over over 4870 saplings across our areas of operation.

Planted 2 species of Mangroves (Avicennia Marina, Rizophora Mucronata) at Bhandup Pumping Station.

Developed butterfly habitats in CBD Belapur and Nirmal Sites.

We have launched a facebook page concentrating on the value of Biodiversity to the planet.

We conducted a bird nest creation workshop at our Head Office for House Sparrow and Parakeet.

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Projects on

Biodiversityin 2017-2018

Biodiversity Assessment across all devco sites.Implemented Natural Capital Action Plan at 3 sites & 4th Site WIPTraining on biodiversityProjects for linking biodiversity & Community

• Smokeless Chullah Project at Charanka • Livelihood Project at Rewa


Training on Handicrafts from Lantana & Bamboo waste Parlour training Sewing & tailoring

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Mangrove Plantations by Employees

Biodiversity training by Corbett Foundation at Rewa Site

Biodiversity training by Corbett Foundation at Rewa Site Visit our facebook page of Biodiversity at Mahindra Susten

Mangrove Plantation and Clean Up Drive Plantation Drive by Mahindra Susten

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https://www.facebook.com/Asteptowardspersonalsustainability/

Artificial Jewellery & other wooden products from Lantana Camara & Bamboo waste:

According to our Biodiversity Assessment, Lantana Camara is an alien species to the site and was recommended to be removed. However, instead of removing the alien species we planned to use the wood from Lantana Camara & bamboo waste used by villagers to create artificial Jewellery & other Bamboo products.

The syllabus of course under the training program was designed keeping in mind the needs of different industries. The beneficiaries were given accurate and detailed knowledge of the courses of which they have opted. The stress was given more on the practical training instead of theoretical study. It helps trainees to grasp the knowledge easily and imbibe it in a more clear way for longer period of time.

“Hunnar” Livelihood training project

This project was initiated by Mahindra Susten in collaboration with The Corbett Foundation with primary goal of providing vocational training and encouraging a sustainable and environment-friendly lifestyle to villagers.


Type of waste CategoryQuantity (kg) *Scope Head Office

Method of disposal

Cardboard / Paper Scrap Non Hazardous Waste - Solid 401.72 Recycle

E - Waste (Electrical and Electronic Waste) Hazardous Waste - Solid 21.96 Recycle

Iron & Steel / Scrap Non Hazardous Waste - Solid 27.5 Recycle

Plastic / Plastic Scrap / Waste Non Hazardous Waste - Solid 2.94 Recycle

Total 454.12

Waste Management

Waste Management is highly material to Mahindra Susten, helping us reduce our waste footprint, thus minimizing effects on the environment. We have devised an Integrated Waste Management System to help us handle wastes generated from our operations. Waste Management system comprises of segregating and handling various types of wastes generated at our operational sites (both hazardous and non hazardous), and recycling components

whenever possible. We have tied up with agencies like Navega & Greenlogix who help us sell the wastes to authorized recyclers.

Ferrous Scrap from our operations is sold to TMT rebar units, to provide a higher value to the scrap. Currently, we are devising mechanisms to provide wood waste generated during transport of solar modules to nearby schools/institutions, to upcycle

them into furniture and infrastructure options. Our Integrated Waste Management Method not only exhibits our commitment towards sustainability and reducing our “waste to landfill” impact, but also showcases our efforts to maintain a circular economy .

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Initiatives on Waste Management

Composting at HO and 3 sites

Creating playscape from scrap materials

Upcycling of wastes at sites

21.96 kg of E-waste disposed responsibly

Rewa site made free of plastics


Natural Capital Valuation

We at Susten realize that every product uses nature’s raw materials which are unfortunately depleting at a worrying pace. Keeping this in mind, we have adopted a systemic “give back more than we take” approach to nurture & protect precious natural capital. In 2017-18 we had conducted Natural Capital valuation for our Goyalri site at Rajasthan with CII. Total Global Cost due to Mahindra Susten’s operations at Goyalri site is INR 1.7 Million whereas total national cost is INR 1.0 Million. Share of Water Consumption was the highest (35%), followed by GHG Emissions (30%), Land Use change (20%), Water & Land Pollution (14%) and Air Pollution (1%) based on Global Social Cost of GHGs. We have implemented few initiatives based on the actions suggested by CII which include removal of weeds from premises, plantation of local species & resource conservation. We are in the process of doing a water offset programme for Goyalri site

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Using Global GHG Impacts

Using National GHG Impacts

Land use change20%

34%

GHG emissions30%

4%

Air Pollution1%

1%

Water consumption35%

59%

Water and land Pollution14%

2%


COM

MU

NIT

YEm

pow

erin

g

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Project Expenses (INR Lakhs)

Gram Vikas 9.37

Hariyali 0.83

Gyandeep 10.78

Hunar 5.00

Samantar 0.18

Sehat 12.52

Swachh Bharat 2.25

Nanhi Kali 48.50

Total 89.43

CSR DashboardCSR Process CSR Expenses

Need assessment

ProjectIdentification

BudgetApproval

Impact assessment Implementation

1 2 3 4 5


Cumulative ESOPs hours : 12,079ESOPs hours FY 2017-18 : 5451

Beneficiaries impacted in FY17-2018: 3550 CSR Expenses : INR 89.43 Lakh

Number of projects : 22

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Corporate Social ResponsibilityMahindra Susten acknowledges the interdependence between businesses and communities. Community Relations is at the very core of our business development strategy, and through our robust and effective CSR program, we strive to create, empower and nurture a prosperous society. Being the responsible business that we are, we go beyond our mandate of adhering to statutory and legal compliances in relation to CSR. Our innovative approach to Corporate Social Responsibility drives a positive change in the lives of all the people we touch, empowering them to rise. Through our CSR Model we seed interventions that develop livelihoods for the better.

At Susten, we assign high priority to promote inclusive growth of communities around our operational areas, with a vison to deliver maximum value to all our stakeholders, working harmoniously with local and global communities to meet our Mission and Vision. Our robust CSR policy helps us lay down the guidelines and mechanisms to carry out our CSR Programs. All our programs are strategized using a focused approach, primarily on community development. We attempt to generate the maximum impact through our CSR activities. We have taken numerous initiatives across various focus areas for our CSR programs- Health, Education, Women Empowerment, Vocational Training in villages in the vicinity of solar plants and various others. O ur projects aim to help communities grow and improve livelihoods.

Key focus areas

Gyaandeep:Education

Samantar:Self Defence

Gram Vikas:Infrastructure

Sehat:Health

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ESOPS Volunteers ESOPS hours/employeeESOPS hours

8491097 1200

28 449 511 600

Baseline2015-16

Actual2016-17

Actual2017-18

Target2018-19

ESOPs Volunteer (Total)

ESOPs Volunteer Unique

1028

4410 6641

8000

Baseline2015-16

Actual2016-17

Actual2017-18

Target2018-19

ESOPs HoursTarget

2.8

5.5

7.64

8

Baseline2015-16

Actual2016-17

Actual2017-18

Target2018-19

ESOPs Hours / employee

Target


Cumulative FY17-18

3062 1862

ESOPsHours

Target Beneficiaries: 4 Projects in

7 districts

Project Gyandeep is one of Mahindra Susten’s frontier initiatives, with a view in mind to promote high level education in rural areas. In order to meet this mission, we have taken several actions to facilitate and improve school education by training young minds to provide them with a better future.

We have not only distributed bags equipped with LED lights to students in our community, but also trained the students to make solar lamps from the scratch, giving them the power of harnessing such energy. Around 300 Employee Social Options (ESOPS) hours were dedicated to train students on making solar lamps. We continued to develop programs to enhance and foster reading abilities of students using ASER tool. Our employees primarily dedicate their ESOPS hours to project Gyandeep by mapping the reading proficiency of students. Based on detailed reading profiency assessment, libraries with over 1500 books are distributed for each reading level, to help students read, learn and upgrade their proficiency to higher levels. In 2017-2018, we donated 24 library units under Project Gyandeep.

Through Project Gyandeep, we improve not only the level of education, but we also strive to develop a creative means to achieve results. Through Project Sahyog, we further develop students mindsets through career guidance, teaching, self-defense training, painting, story-telling etc. Students are taught concepts like clean energy, global warming, sanitation, biodiversity and environment conservation, which helps them understand concepts relevant to todays world. In 2017-2018, we also promoted the concept of “reduce, reuse and recycle” amongst students.

Training young minds in solar energy

150 students trained to make personalized solar lamps from scratch!

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Fostering Reading Abilities

150 students trained to make personalized solar lamps from scratch!


Building Play Friendly Schools

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Cumulative FY17-18

2092 324

ESOPsHours


9 districts

Objective: Bridging the gap of gender through supporting the girl child and specially abled people

The Samaantar program focusses on bridging gender gap by empowering girl child & specially abled. Under this program the Nidar Beti initiative is one of its kind in which the girl child undergoes training on Budokai Martial Arts which in turn builds her confidence & reduces the number of school dropouts in villages. Till date we have trained more than 5000 girls across our sites.

Due to such social perceptions, it was found that many girls were vulnerable to sexual and physical harassment after attaining puberty, thus families restrain their daughters from attending school beyond primary education. In order to solve this issue and reduce dropout rates, as well as unemployment among women, Project Nidari Beti was initiated to equip and empower women to face adversities such as sexual harassment, thus breaking the notion of being the weaker sex. Due to this initiative, over 5000 girls across 15 schools have been trained in Budokai Marial Arts, across 9 districts. In 2017, over 300 girl students had been certified with green belt. The initiative not only decreased school dropouts by 10% and increased female attendance, but also increased the levels of confidence among women in various villages, thus, bridging the gap between genders to move towards gender equality.

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ESOPs Hours

Cumulative FY17-18

1576 929

ESOPsHours


5 districts

Objective : Better rural infrastructure through our expertise in Construction.

Building classrooms & Refurbishing School Buildings

Susten’s “Gram Vikas” project was implemented with a vision to improve rural infrastructure by providing viable, long-lasting and effective construction solutions. Project Gram Vikas is pioneering in rural infrastructure building, developing remote communities and helping them have access to better amenities to address their needs.

Quality infrastructure is one of the primary requirements at Susten’s operational sites, given that most of these sites are in remote locations. Susten’s CSR team conducted a needs assessment and scoping exercise of the sites to identify and understand infrastructure requirements. Based on this, several projects have been implemented to promote infrastructure in selected areas, thus improving welfare of communities in the sites. Infrastructure projects include - primary health centres, community centres, refurbishing school buildings, building water tanks and even developing cement concrete roads.

In 2017-2018, one of the projects implemented, was the construction of a 300m link road between National highway to Guddibanda village. This helped in providing better connectivity, thus helping the residents of the village. Our other project was building and refurbishing school buildings.


Cumulative FY17-18

1805 391

ESOPsHours


7 districts

Objective: Providing healthcare awareness and facilities to our community stakeholders.

Understanding the importance of access to water, especially in areas deprived of water, Susten Initiated Project Sehat. This project aims to raise awareness on water conservation and provide access to clean, potable water. Sehat focuses on improving community health through provision of clean drinking water, and effective water purification technologies. In order to provide clean drinking water, we have provided innovative water filters certified and approved by the World Health Organization to schools. We have conducted water quality tests of the purified water to ensure potability.

Sanitation and Hand wash DriveTrained over 1500 students with Sanitation, hygiene and hand wash techniques

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Through Project Sehat, we have also installed Reverse Osmosis plants in schools where TDS levels were found to be high. Our efforts have attracted more students to the schools, paivng a platform for their parents to send them to schools as well. Our dedicated CSR team has trained over 1500 students on the benefits that arise from sanitation, hygiene and hand washing.

Project Sehat was a huge success, as it provided access to water in areas where water was previously scarce or not of good quality. Other than provision of water, Project Sehat has also initiated medical camps at site locations, through which more than 1000 villagers were provided with services like ANC/PNC, RTI/STI, gynecology, family planning, laboratory tests, general health checkups and contraceptive services.

Providing Clean Drinking Water

Medical Camp for Villagers at Rewa


Cumulative FY17-18

270 270

ESOPsHours

Target Beneficiaries:

270

Objective: Reinforcing the value of human life

Ghani: Over with over 60 volunteers

Thane: with over 45 volunteers Delhi: with over 45 volunteers

Mahabubnagar: Over with over 50 volunteers HO: Over with over 75 volunteers

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Project Jeevandaan is Mahindra Susten’s intiative to donate blood for community welfare. In 2017-2018, blood donation drives were organized across Susten’s operational sites. Many of our employees volunteer to donate blood for the greater good of the community. Keeping community welfare in mind, we at Susten will continue to reinforce the value of human life by conducting such blood donation drives.

230+Blood Donors


Cumulative FY17-18

2182 1382

ESOPsHours

4870 saplings planted

in over 8 districts

Through Project Haryali, Susten attempts to conserve, enhance ecosystems and raise awareness on the importance of biodiversity. In 2017-2018, Susten planted over a 1000 saplings having a high survival rate, across 3 districts with a view to increase the green cover around its operational sites and communities. Susten’s plantation drives include both community members and employees putting in their volunteering effort. This not only helped towards afforestation, but also helped in the creation of a mini eco-system through the formation of a butterfly habitat. Due to Susten’s afforestation ventures in these regions, around 10 species of butterflies were spotted, thus helping in restoration efforts, given that butterflies are an integral part of the ecosystem. In 2017-2018, we celebrated World Environment Day and National Safety Week by conducting plantation drives in our sites. In order to raise awareness on increasing green cover and afforestation, we promote the ‘plantation culture’ among the stakeholders who visit our sites during the project phase. In the reporting period, we also carried out mangrove restoration activities to stop the rapid degradation of mangroves in Mumbai.

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Cumulative FY17-18

1362 563

ESOPsHours

Target Beneficiaries: 5000 villagers in 5 districts

The Mahindra Susten team is an active part of the “Clean India Mission”, through “Swachh Bharat Abhiyan”. Susten’s team works actively and enthusiastically towards cleaning up areas around our sites and communities to move towards cleaner, greener and better surroundings. Susten also involves communities in its Swachh India efforts, raising awareness on sanitation, healthcare and cleanliness. Susten conducts Swachh Bharat challenge & cleanliness drives across its sites.

Versova Beach Cleanup

Nodal source of drinking water, benefiting 800 villagers

Swachh Bharat

Abhiyan

Objective: Envisions to have a cleaner and healthier environment to work and live in.

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PEO

PLE

Enab

ling

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Employee Type

As of 31st Mar 2018

Age <30 Age 30-50 Age>50 Total

Male Female Total Male Female Total Male Female Male Female Total

Senior Management 0 0 0 42 2 44 1 1 43 2 45

Middle Management 11 1 12 68 8 76 2 2 81 9 90

Junior Management 225 50 275 121 14 135 0 0 346 64 410

Fixed Term Contract 23 7 30 9 2 11 3 3 35 9 44

IKYA 250 12 262 103 1 104 3 3 356 13 369

Admin 54 54 234 3 237 7 7 295 3 298

Total 563 70 633 577 30 607 16 16 1156 100 1256

Employee DashboardPROFIT | PLANET | PEOPLE 78

51%

Build

10%

Distributed Solar

8%

O&M9%

MachinePulse13%

DevCo2%

Products7%

1256 Permanent and Contractual Employees

589 Permanent Employees

Average age: 30 yrs.

88% below 35 yrs

% Women: 14.2%

3 Differently abled

Aiming to build a diverse workforce with respect to age, gender and

differently abled employees

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Employee Type

New Hires

Age <30 Age 30-50 Age>50

Male Rate (%)

Female Rate (%)

Male Rate (%)

Female Rate (%)

Male Rate (%)

Senior Management 0 0 0 0 5 0.40 0 0 0 0

Middle Management 2 0.16 0 0 16 1.27 2 0.16 0 0

Junior Management 50 3.98 10 0.80 23 1.83 1 0.08 0 0

Fixed Term Contract 15 1.19 7 0.56 6 0.48 1 0.08 1 0.07

IKYA 172 13.69 8 0.64 63 5.02 1 0.08 1 0.07

Admin 32 2.55 0 0 79 6.29 1 0.08 3 0.23

Total 271 21.58 25 1.99 192 15.29 6 0.48 5 0.40

Employee DashboardPROFIT | PLANET | PEOPLE 80

Employee Type

Turnover

Age <30 Age 30-50 Age>50

Male Rate (%)

Female Rate (%)

Male Rate (%)

Female Rate (%)

Male Rate (%)

Senior Management 0 0 .00 0 0 .00 4 0.32 1 0.08 1 0.08

Middle Management 2 0.15 2 0.16 11 0.88 1 0.08 1 0.08

Junior Management 53 4.21 3 0.24 20 1.59 2 0.16 0 0.00

Fixed Term Contract 2 0.15 0 0.00 1 0.08 0 0 .00 3 0.23

IKYA 28 2.22 5 0.40 19 1.51 1 0.08 0 0 .00

Admin 70 5.57 0 0.00 52 4.14 1 0.08 3 0.23

Total 155 12.34 10 0.80 107 8.52 6 0.48 8 0.64

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Employee BenefitsUnderstanding the value of its employees, Mahindra Susten presents its employees with various benefits.

HEALTH/MEDICAL BENEFITS

Life insuranceHealth care

Invalidity coverage Parental leave

Adoption LeaveMedical Reimbursement

Annual Employee +Spouse Checkup Critical Illness Insurance Nutritionist ConsultationMedlife Online Pharmacy

OTHERSMonthly ICICI Food Card

Wedding VouchersShort term emergency loanGift hamper for new baby

Club Memberships Gymnasium

Creche PolicyHigher Educational Policy

Work From HomeCab services for women after 10pm

Leave DonationFelixible Work Timings

BASIC BENEFITS: Provident FundGratuity Fund

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Talent LandscapeWe at Mahindra Susten understand that our business is driven by our employees, hence, we ensure that we always prioritize them. Creating a unique platform bringing together talents from diverse backgrounds, we strive to create productive workplace conditions for organizational, as well as employee growth. Susten believes in creating an encouraging and vibrant work environment for all its valued employees. We are highly focused on employee engagement, well being and health awareness, promoting diversity and inclusion within us as we grow as an organization. Susten prides itself in acquiring the highest employee promoter score, and second highest MCARES score across the Mahindra Group of companies.

With a vision to be the most preferred employer in the renewable energy and sustainable infrastructure platform, Susten is comprised of talented and driven individuals working relentlessly to make us achieve our goals. Our efficient Human Resources Team is responsible not only for the recruitment processes, but also to ensure that employees are highly motivated and engaged. The HR team helps employees orient their career trajectories and talents to Susten’s growth roadmap, to ensure a mutually fruitful journey for both.

To boost employee morale and improve employee communications, we have continued to put various initiatives in place. These include biometric attendance system linked with SAP, updating the site attendance in soft format and data backing with SAP, 24X7 grievance addressal, employee health and wellness, etc. We use tools like SUSTENx and Communique to periodically engage with employees. We have a dedicated WhatsApp number for employee concerns or grievances which is operational 24X7. Due to such open lines of communication, employees are encouraged to report any major/minor issues in confidentiality. Prior intimation is given to employees in case of any major operational changes.

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HR Priorities for FY 2017-18:Identifying training needs through a structured initiativeCapability development across grades, including contract workers, with targeted interventions at the operational bandCreation of Employee Groups to drive engagement


Other benefits

Partnered with an EAP, a platform offering services for Health, Wellness and work –life balance and counselling services for

all Susten employees

Dedicated sessions by counsellors, professionals and experts target the

needs of our young workforce

24X7 Helpline and Mobile App for support, information and resources on any issue they face, whether at home or

at work

24

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Parental Leave

Mahindra Susten’s maternal leave policy offers new mothers 28 weeks of Maternity Leave as compared to the obligatory 26 weeks. For the duration of pregnancy, work hours are reduced by 2.5 hours per day. Maternity Leave can be availed for 7 months, twice in a female employee’s entire service period, with full pay. For employees who have been with Susten for 2 years or more, additional paid maternity leave of 1 month will be given over and above the current leave of 7 months.

Male employees who have the benefit of Parental Leave too. Male employees who have completed six months of service in the company are entitled to 10 days of Paternity Leave which can be availed within 1 year of delivery. One month of reduced work hours (less 2.5 hours) post-delivery can be taken within 6 months of the birth of the child.

Susten also offers adoption leave too, women employees, who are entitled to 12 weeks leave from the date of adoption, and male employees are entitled to 10 days. Susten also offers crèche facilities and bundle value added services for the child which female employees can avail. 100% return to work rates

Parameter Male Female

a. Total number of employees that were entitled to parental leave, by gender.

470 84

b. Total number of employees that took parental leave, by gender.

25 3

c. Total number of employees that returned to work in the reporting period after parentalleave ended, by gender

25 3

d. Total number of employees that returned to work after parental leave ended that werestill employed 12 months after their return to work, by gender

21 2

Return to work Rate 100 100

Retention Rate 84 66.66


Employee CategoryAge <30 Age 30-50 Age>50

Male Female Male Female Male

Junior Management 38.20 8.48 20.54 2.37 0.00

Middle Management 1.86 0.16 11.54 1.35 0.33

Others (FTC) 3.90 1.18 1.52 0.33 0.50

Senior Management 0.00 0.00 7.13 0.33 0.16

Diversity DashboardPercentage of Susten’s Employees by Category

Average age:30 yrs 88% below 35 yrs

% Women: 14.2% 3 Differently abled

Percentage of individuals in Susten’s Governance Body

Age 5027.77

Age 30 - 5055.55 16.66

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Top 100 companies for Women in India in 2017 by AVTAR Best Companies for Women in India (BCWI) Survey

170 employees in junior management covered under the Flagship Learning Program of Mahindra Susten

150+ hours of behavioural and technical training provided for focused skill building for the existing 3 differently abled employees

Launched the Mahindra World of Women Susten chapter to empower women.

Launched Multiple Employee Forums (Susten Shadow board, Fun Ambassadors & Sports Committee)

25.25 hours of Human Rights training provided in March 2018.

65.5% of Security Personnel trained on Human Rights.


Diversity and InclusionWith a vision to garner the best talent, composed of individuals with diverse thoughts and experiences ,diversity and inclusion is highly important to us, and our diverse team gives us a competitive edge in the demanding markets in which we work. We aim to provide equal opportunities to every person who applies to us and every employee who works with us. Mahindra Susten prides itself in having a diverse and inclusive mix of individuals contributing to its overall growth and development. We have a dedicated Diversity Council responsible for harnessing the power of diversity, to boost overall business performance. The Council provides strategic direction in the context of diversity, identifying and aligning initiatives to our business.

Susten respects the human rights of all individuals and does not discriminate among individuals on the basis of gender, age, sexual orientation, race, religion, belief, pregnancy, gender identity and expression, disability, marriage or civil partnership. It covers all aspects of employment including recruitment, retention, release and post employment. All major decisions and aspects of Susten’s employment are made based on merit, ability to perform, workplace responsibilities and ability to meet with business needs. Susten’s diverse and inclusive atmosphere does not favour discrimination of any sort. Our team is entrusted to ensuring that no forms of discrimination are tolerated.

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Diversity RoadmapD&I being one of the key pillars for our success, we have created a 3 Year Roadmap to ensure all our goals and targets

relating to diversity are met. Our strong focus on D&I makes us an inclusive work environment, holding together individuals

from various backgrounds.

• Focus Area – To create a diverse work environment

• Policies- Online Grievance Portal, Additional INR 3000 Bonus for Employees who refer female candidates

• Infrastructure - Nutritionist for creating location based, need based menus for at least 50% sites, Comprehensive wellness

strategy- starting with AHC, health risk assessment to customers and employees, Reimbursement of Gym expenses for

RO employees

• Mentoring and Networks - Create a Womens’ Network at Susten, Create generational inclusion using special interest

groups.

• Education and Training - Creating and Implementing customized training calendar for differently abled team members,

continue programme by increasing coverage, launching Surya Shakti full programme with Government Accreditation,

coverage of 100% new joiners and 50% of older employees in D&I sensitization, Green Belt certification in self-defence

targeted coverage of women employees


Highlights of the Diversity & Inclusion RoadmapLaunching a Women’s Network at Susten

Introducing the Creche Policy and Higher Education Policy

Designing and implementing new training programs that leverage diversity

Leadership special stories100% success rate in women returning from Maternity Leave

Sabbatical provision for a particular case, for a young mother, post which she rejoined the company.

Work From Home provision for a high performing woman employee who faced challenges after shifting locations post marriage.

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Susten has a four point program in place to bring on board inclusion of differently-abled candidates, providing them a platform to showcase their talents. We have included some unique opportunities as a part of our job portfolio to provide a platform for these candidates. Through recruitment channels

such as job fairs and tie-up with various vendors who are focused on jobs for the differently-abled, we are able to hire the talent that we require. We provide growth opportunities, and skill development opportunities as per customized training plans to create an excellent work culture for the differently-

abled. Our constant mentorship and guidance ensures that they boost their talents, thus helping us reach our business goals at the same times. We are extremely proud of the commitment levels, and the contributions, of each of our differently abled employees, inspiring us every step of the way.

Initiatives for the Differently-Abled

Continued Support from Leadership on D&IOur D&I program gains its strength from the continued support from our leadership. Our leadership is directly involved and provides continued support for all diversity and inclusion

activities, whether through written communication or physical presence. Susten’s leaders also make their presence felt at training programs such as Step Up (Behavioural Training) and Induction Programs.

Through their guidance, the program continues to grow year on year.


Project Surya ShaktiAt Susten, we have strong D&I initiatives that are directly linked to the strategy and goals of different departments. Project Surya Shakti envisions to create an all Woman Work Force equipped with the knowledge of solar technology to help increase business opportunities while creating avenues for empowering women. This award winning program ran its second batch in FY 17-18, and works to empower women that belong to

low socio-economic backgrounds, by making them self -reliant and entrepreneurial. Susten’s long term strategy for Surya Shakti is to tap urban and rural women pan India, providing a platform to create a synergy between the growing demand of solar and the potential of harnessing women empowerment in this space.

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220+ trainings

19,750 training Hours

88% Employees trained

47 | 33 Average training hours for Women | Men

33% | 26% trainings on functional aspect | behavioural aspect

20% | 13% trainings on quality | safety

43% | 57% internal trainings | external trainings

Trainings to Improve Employee Capability 53% training coverage of Junior Management for Step Up.

54% training coverage for Kaizen.

461 employees trained on Customer Centricity

130 employees trained on the Mahindra Way

212 employees trained on Root Cause Analysis

130 | 67 employees trained on Green Belt Six Sigma | Yellow Belt Sigma

Women Centric TrainingsUnderstanding Gender Biases & Woman Rights

Women’s Leadership Program

D&I Sensitization

Training HoursJunior Management 15745

Female Employees 4275Differently Abled 153

Training Dashboard93

Employee category

Percentage %Male who received a performance review

Percentage %Female who received a performance review

Senior Management 74.42 100.00

Middle Management 74.07 100.00

Junior Management 93.93 87.50

Fixed Term Contract 40.00 22.22

Third Party Contract 26.69 0.00

Employee category Average hours of training Male

Average hours of training Female

Senior Management 30.78 128.25

Middle Management 33.31 45.19

Junior Management 34.57 48.22

Fixed Term Contract 16.63 21.60

Third Party Contract 6.02 17.81


Training Metric

On Roll Employees Off Roll Employees

FY 2015-16

FY 2016-17

FY 2017-18

% Change (2018 Vs 2017)

FY 2015-16

FY 2016-17

FY 2017-18

% Change

Average training days/employee 1 3.5 4.3 24% 0.05 0.625 0.78 25%

% of employees trained 72% 88% 93% 5% 7% 55% 42% -13%

No. of Susten Acharyas 10 43 65 51% 0.1 9 20 122%

Employees as on 31st March 2018, employees till 31st March 2017 have received the Performance review, the rest will be eligible in the next cycle. For TPC, only IKYA employees are covered for performance review.

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Training, Education and CommunicationAt Susten, we work relentlessly to develop and nurture the skill levels of our employees to provide them the necessary talents and tools to take on higher responsibilities. Year on year, individuals get trained to take on higher positions and bigger responsibilities, thus enabling individuals to rise higher in their career ladder. Our training agenda is focused on experiential learning, peer learning and classroom learning, covering all thresholds. Following our HR vision, we focus to create positive impacts on all the lives we touch, be it our internal or external stakeholders. Through our well devised training, education and communication programs, we seek to add value in the knowledge bank of all, and to create a mutually beneficial relationship where we help our stakeholders grow, and where our stakeholders help us grow. The training agenda we lay out is customized based on behavioural and technical competencies of individuals.

There is a strong emphasis on continuous learning and growth within Mahindra Susten’s young workforce. In this aspect, our training hours/employee has increased exponentially over the last 4 years. We have developed an Interal Training Catalogue based on Susten’s competency framework, in discussions with our leaders, and inputs from Employees and Managers to cater to our training and education needs. The Training Catalogue comprises of 100+ trainings that are offered by Mahindra Susten internally, by Mahindra Leadership University, and Mahindra Institute of Quality. Employees have the benefit of suggesting additional training requirements as they deem fit. In 2017-2018, some of the top identified training programs were Six Sigma, PMP, Step Up, Time Management, Result Orientation, Customer Focus, Step Up and Communication Skills. Based on the trainings identified, a training calendar is rolled out and sent to the employees annually.

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Introduction of Higher Education PolicyIn March 2018, the Higher Education Policy was launched to cater to the needs of our young workforce.The policy was implemented on the basis of Personal Interviews with

Leaders, Discussions with Employees, and benchmarking with 14 similar companies in the industry. The Policy details out the assistance provided to employees, who wish to enhance

their technical, managerial and professional capabilities through higher education from recognized and eminent institutes in respective subject areas, which is mutually rewarding

to the company and the employee.

Susten’s InternalTraining

TrainingCatalogue

MLUTrainings

MIQTrainings


Percentage training hours per category

Leadership Compliance Awareness Behavioural Functional

33%

26%

20%

13%

4%2%

1% 1%

Culture Safety Quality

Top Quality Trainings Include:• Achieving Excellence through

TMW• Six Sigma (Green and Yellow

Belt)• Kaizen• Root Cause Analysis

Top Behavioural Trainings Include:• Step Up• Signature Learning Program• MBTI

Top Safety Trainings Include:• Hazard Identification and Risk

Assessment• Behaviour Based Safety

Training• Electrical Safety Training• Emergency Response Training

Top Functional Trainings Include:• RPL Training• PMP Certification• Daily Work Management and

Standardization

64% coverage of employees 49% coverage of employees 36% coverage of employees 71% coverage of employees

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Training AcademySusten continues to build its solar certification program through training, exclusively focused on creating an enhanced learning and

development platform.

Other ProgramsOther than just our core functional training programs, we at Susten also conduct multiple behavioural, cultural, compliance, and future technology trainings at our sites, based on needs of

employees.

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Learning Needs of a young workforce through “My Learning Plan”The “My Learning Plan” was launched in FY 17-18 to identify the growing learning needs of our young workforce. Employees were asked to capture their top 3 learning needs from a catalogue of trainings offered within Susten and across the Mahindra Group. Trainings identified and conducted were: Six Sigma - Yellow Belt, Six Sigma - Green Belt, Project Management Professional Certification, Advanced Contract Drafting, Negotiation and Dispute Reslution, AutoCAD training, Advanced Excel, Solar PV Skill Training, English for the Workplace, MBTI, Persuasive Business Communication, Step Up (Susten’s flagaship behavioural training), Primavera, Customer Centricity, Daily Work Management and Standardization.

Capability Building through Step UpIn 2017, Susten launched its Step Up program, with a view in mind to enhance capabilities amongst the workforce. It comprised of a three day workshop focused on making the employees “RISE”, and enhancing “Values” and “Competencies”. The program focused on providing experiential learning via simulation exercises, games, interactive group discussions, roleplays, etc. The success of this program lies in the feedback received. Feedback from participants 6-8 months post training have indicated that there has been an improvement with respect to overall proactiveness, rigor in planning and organizing activities leading to a reduced Turn Around Time, timely responses to clients, better business communication, being sensitive to customers’ needs, etc., which has led to building confidence and trust with the client. Feedback from Susten Acharyas (internal trainers) post conducting the program indicate that Step Up has increased their cross functional network and connect at Susten, boosted their confidence, created sensitivity when providing feedback to others and made them more accountable as they represent Susten as a brand. With an overall satisfaction rate of 4.55, the program has done wonders to build employee capabilities.

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60 employees covered via 2 pilot batches by external

behavioural experts

Learning

76% Increase

Application

Score of 4.59

Results

Results

18 handpicked internal

trainers underwent 30 hours Train the Trainer

workshop

100 +trained by Internal Trainers

over 5 batches (4320 Hrs. Overall)


Capability Development of our Business PartnersExpanding out training outreach, in FY 2017-2018, we involved our contract labours into our training agenda via the Mahindra Susten Center of Excellence. The Centre is equipped with classrooms, demos, on-the-job-skill and dexterity training facilities, innovation & R&D experimentation facilities and other important facilities for enhancing skills. The first batch of GCP commenced on 15th Feb 2018. A recent milestone was the creation of the “Mahindra Susten Centre of Excellence” training centre at Karjat, near Mumbai. With a training Capacity of 18000 man-hours per annum, the centre is now dedicatedly working to achieve the strategic initiative of “Green Channel Partner Development”, i.e. training our contract labourers and vendor partners. The main aim of the centre is to build the capability of Susten’s third party employees, contractors and sub-contractors. The key trainings being conducted in the center are:

Green Channel Partner Development - Technical training for contract labourers and vendor partners over 15 days | 55 participants

Surya Mitra Training – 3 months Technical training for people pan India | Absorbed as sub-contractors, contractors and third party employees of Susten | 23 participants

Recognition of Prior Learning – Refresher Technical training for permanent employees, third party employees, contract labourers and vendor partners who are already in the solar space | 195 participants trained across 5 locations

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Communications Mahindra Susten uses MCARES as a means of understanding employee expectations and to understand what kind of interventions to put in place for overall workplace improvement. SUSTENx is another internal communication tool through which Heads of Departments, COO, CFO and CEO communicate with employees on a quarterly basis. Such communication platforms pave way from transparency in communication related to queries of various sorts. Awareness is also created on organizational performance and updates if any. SUSTENx is a web based platform that is freely accessible to all employees. The platform also connects employees pan India. In 2017-2018, the SUSTENx was based on “Dignity of Individual” and “Restructuring”

Web Connections

968

Communication through SUSTENxPhone Dial Ins

288No. of Questions Asked

111

Overall Measures (Mean Score) 2015 2016 2017-18

MCARES Mean (22 questions)

4.10 4.07 4.05

Employee as Promoter Score (EPS)

42.00% 39.00% 31.00%

It will not be an easy decision for me to leave the company

4.01 4.06 4.04

Looking at my experience as a whole, I would consider my organization as a best place to work.

4.05 4.02 4.07

Total No. of employees responded to the survey

195.00 374.00 474.00

Participation Rate 92.00% 96.00% 96.00%


APEX Committee was created as a part of Susten’s “Code of Conduct”. We believe that as Susten grows, it is vital for employee voices to be heard. This helps in building a culture of Ethics & Fairness within Susten.

Across the year, we have had sessions held by external experts which realigned our focus on the need to have diversity in people, thought and innovations. The external experts also helped in inculcating values among our employees in various aspects.

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Reach Out ProgramSusten launched the “Reach Out” Program in September 2017. This program was created to be a medium through which employees can raise concerns, share suggestions, and have a structured closure mechanism for issues particularly related to HR, IT and Admin. This platform allows employees to be informed about the status of action taken with respect to their suggestions/concerns – this is particularly helpful for those employees who are based at site, who may not have direct communication with the concerned process owners.

In 2017-2018, Susten also conducted an employee satisfaction survey. Strength areas that emerged included pride in working at Susten, focus on safety, and excellent relationship with the reporting manager. Key focus areas that employees wanted us to concentrate on were Medical Insurance and Group Personal Accident Insurance. Employee Satisfaction score was 4.46 on 5.

Rewards and RecognitionThrough our Rewards and Recognition Program, we aim to drive business strategy, increase morale by creating pride for one’s work within the team and organization, and drive Mahindra values and competencies and RISE attributes. In the reporting period , we saw a significant increase in percentage of employees who received rewards.

A total of 408awards distributed

Type of Reward Category No. of Awards distributed

Green Cap Award Sustainability 13

Kaizen Star Award Business Excellence 272

Personal Sustainability Award

Sustainability 5

The Champion Award RISE – Accepting No Limits

70

The Sustener Award Process Improvements and Customer Delight

42

The Synergizer Award CSR + Sustainability 6

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Knowledge PortalOn April 2017, Susten launched its Knowledge Management System to improve its capability of being a learning organization. Through the Management System, a single stop platform was created with “experience and knowledge” database. The Management System helps us in the dissemination of innovative ideas and best practises. It helps us in capturing external knowledge of regulatory environment, competitive environment and leveraging experiential knowledge for attracting talents

Impact

560+ Standard Documents

50+ Learnings registered

180+ Updated Documents


At Susten, we believe that our employees should be able to work in an environment that not only protects, but also promotes their overall health and well-being. With this view in mind, Susten creates a work setting that supports healthy choices for its employers and employees. A safe working condition has a positive impact on the overall productivity of an organization- it reduces costs related to absenteeism, increases productivity, decreases turnover, medical and disability claims, and most importantly, shows that an organization is taking good care of its employee. Susten goes beyond its mandate, in providing a safe working environment for its employees, going beyond providing just the basic rights and obligations for employer-employee safety (under the Safety, Health and Welfare Acts 2005 and 2010), by strategizing several Health and Safety initiatives for all stakeholders involved. Our comprehensive IMS framework integrates “Environment, Health and Safety” into business framework. 100% workers represented in health and safety committees

HealthFirst Aid Training Medical Checkup

Occupational Health O&T TrainingHospital Tie-up

Competency CertificatesSanitation facility awareness

Rest shed awarenessHeat Stroke Mock drill

SafetyInduction Training

Tool Box TalkFire Fighting Training

Emergency Response training Excavation work TrainingElectrical Safety Training

5S TrainingConfined Space Training

Height Work TrainingHot work Training

Fire, Height work Mock Drill

EnvironmentEIA Training

Environment Day CampaignEnvironment Management Induction

Oil Leakage Mock DrillWater conservation Energy Conservation

Oil Conservation

Employee Health and Safety107


Preventive MeasuresThis helps in diagnosing the health condition beforehand and also helps individuals to make efforts to develop a positive health conscious culture

Annual Health Check-up For Employees And SpouseMahindra Susten conducts annual health checkups for employees and their spouse.

Test results of these are shared with employees, so that the necessary preventive actions can be taken.

Medical Health Check-up Camps For Workmen And LaborersSusten organizes regular medical check-up camps for workmen and family members at the project sites.

Medical tests include eye tests, BP tests, blood tests, urine and pediatric tests.

Medical Fitness Check-upSusten conducts a detailed fitness check periodically, examining height, weight,

Blood group, sugar, B.P, apex beat, heart sound, eye external examination, etc.

First Aid & Emergency VehicleSusten has a fully equipped Medical Check-up Room with permanent First Aider & 24 Hours

ambulance service at project site Locations.

Health and Safety Initiatives

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Health and Safety Policies

Personal Accident Insurance Aid Policy: All of Susten’s employees are covered under this policy. We lay out initiatives to create awareness on road accidents, personal safety and safety of family.

Mediclaim Policy: Supports all employees on the rolls of the company, and extends to their family, including spouse, parents and 2 children.

Life Insurance Policy: Supports all permanent, probational and fixed term contract employees, up to 45 lakhs.

Critical Illness Cover: Benefit of Rs. 10 Lakh is payable by Susten to any employee diagnosed to be suffering from any of the illnesses under this rider, and survives the insured critical illness for a period of at least 30 days from the date of diagnosis while the coverage of the rider is in force.

Nutritionist Consultation: Susten’s dedicated nutritionist consults employees on nutrition intake to lead a healthy and safe lifestyle.


Occupational Health and SafetyAt Mahindra Susten, we work towards developing an extensively safe operational environment, fostering a culture of zero harm. We strategize well thought of interventions at our workplace that adhere to international best practises and benchmarks. Our robust, world class infrastructure is the foundation for all our safety practises. Safety is paramount to us, and we ensure that all

our operational sites follow the required safety protocols.

Our efforts to maintain HSE across our operations have helped us to achieve 16,887,899 safe man hours without a lost time incident across all sites of Susten.

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Project Site Entry Procedure

We ensure that all the personnel that are present at the project sites possess an

identification card. Our sites are accessible only through the designated security gate entrance

where the Susten Employee, Site Worker, Visitor ID’s are issued.

AUDIT

Contractor HSE AuditIndividual Procedure Compliance Audit

Management HSE Walk Internal HSE Audit

Audit by Certification body

INSPECTION

Routine HSE inspection of Site Fire Extinguisher Inspection

Lifting Tools Tackles InspectionElectrical Inspection (LOTO System)

Portable tools inspectionMaterial Handling Equipment Inspection

Training Hall & Poster display regarding safety

In order to raise awareness on safe working conditions, our operational sites have posters and visual depictions to remind workers on safety and accident prevention. The posters are designed to sensitize workers on working safely, help them

prevent accidents and remind them of hazards. The posters also showcase Susten’s efforts to creating

awareness.

Project HSE Induction Training

All stakeholders who visit Susten’s sites are provided with safety and induction training

including - The HSE Policy, site HSE Procedures, safety systems, HSE awareness, emergency

response and evacuation, site access and egress, and site amenities.


Safety StatisticsReporting Indicator

SBU – I SBU – II SBU – III SBU – IV SBU – V Mahindra Susten HSE Statistics Utility Solar Distributed

SolarBuild Solution O&M DevCo

Cumulative Man Hours 12,084,001 302,428 2,557,673 3,534,320 3,067,332 18,478,422

Total SWH without LTI 12,084,001 302,428 967,150 3,534,320 3,067,332 16,887,899

Near Miss 7,432 301 2,326 1,322 1,032 11,381

First Aid 144 4 124 16 17 288

Medical Treatment case 6 0 0 1 2 7

Lost Time Accident 0 0 1 0 0 1

Reportable 0 0 1 0 0 1

Trainings (No.s) 5,621 973 4,529 1,926 1,875 13,049

Incident Rate (FY 17-18) 11.85 11.5 35.07 1.38 11.53 15.47

Frequency Severity Index 0 0 0.1 0 0 0.02

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Our Safety Monitoring SystemIn order to ensure an effective safety system, it is prudent to monitor and record incidences related to safety. At Susten, we have developed a sound system to record accident statistics. We input

data regarding near miss, minor incidents, first aid incidences and major incidences into our safety pyramid. We capture and analyse safety statistics to understand scenarios, and to identify areas of

improvement in our HSE system. We benchmark our safety pyramid figures against industry standards.

MRFR = 0 .05 Reportable Accidents = 1Total Working Hrs = 18.40 Million (up to March 2018) Total Near Miss reports = 11,381

ACCIDENT

Industrial Incident Ratio– HW Heinrich

SUSTEN

SAFTEY PYRAMID

29

1

300

3000 3000

0.18

0

9

MINOR INJURY

UNSAFE ACT & CONDITION

NEAR MISS


Our strong safety system regularly monitors near misses, in order to avoid accidents. We encourage employees to report near misses and take action on time through a reward and recognition program termed as “appreciating near misses”. We understand that the road to an “occupationally safe” environment is ever changing, hence, we ensure that we are up to date with this dynamic. We constantly engage with our employees on various

safety policies and procedures by conducting safety training programs for all our officers and workmen. Some of our safety training programs include safety induction, standard operating procedures training, fire-fighting preparedness, emergency response training, and First Aid Training. We ensure that all our work sites are compliant to international safety standards; prepared with personal protective equipment. Understanding the connectivity

between safe work environment, retaining staff and productivity, we ensure that all our work sites are compliant to safety norms. Our structured approach to safety has helped us avoid unnecessary costs and damage to business. We pride ourselves in successfully managing health and safety issues, to lower occupational risks. We continually evaluate our safety performance, thus instilling confidence in our employees about a safe workspace.

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TrainingMahindra Susten has a robust set of Training Programs to boost employee knowledge on emergency preparedness and safety. These programs include - Safety Induction, 5S training, Confined Space Work, Emergency Response Training , First Aid Training, Fire Fighting , Hot work, Height work, Mock Drills, Tool Box Training and training on Human Rights.

Employees in the Head Office were made aware of Office Safety- providing them with an insight on Ergonomic Hazards relevant to individuals working on office premises. Employees were taught stretching exercises which could be done to reduce severity of ergonomic hazards (individuals sitting in one position for long work hours). Basic Life Support training was also provided to the Head

Office employees to increase their knowledge base on providing immediate, and quick aid, should a medical emergency arise.

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Reaching out to ContractorsMahindra Susten ensures that it engages only with those contractors who have efficient HSE practises as a part of their business strategy.

Supplier & Contractor Prequalification & SelectionMahidnra Susten has a pre-qualification systems in place for contractors. Qualification is based on past HSE performance. All contractors must abide by Mahindra Susten’s Supplier and Contractor Code of Conduct. Susten has a checklist, using which certain parameters regarding HSE are looked into. Susten engaged with only those contractors who pass this screening.

Contractor EngagementSusten Periodically engages with its contractors through various activities to better relations, and increase contractor productivity. HSE Engagement with contractors includes interactions on topics like- HSE, Quality, Execution, Legal Compliance, Project Trainings, Induction Trainings, Weekly and Monthly HSE Meetings, Motivational Programs, Rewards and Recognition Programs, etc.

Contractor Materials, Tools & Equipment’sPrior to engaging with contractors, or conducting on the site jobs, Susten ensures that it conducts a thorough inspection of site tools and equipments, as per the HSE checklist.

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Honouring Employee ContributionsTo motivate employees using HSE concepts, and boost employee morale, Susten has initiated Monthly HSE Champion Award to honor employee contributions to maintaining safe conditions at Susten. Through other initiatives like Safety Movie Show in shelters, medical camps, sports camps, safety campaigns, green cap awards, best near miss reporting award and various others, Susten strives to raise the spirit of its employees, to motivate them to be safe, and keep Susten Safe.

Near Miss Award ProgramTo strengthen safety, and to avoid future accidents or mistakes, we motivate employees to be a part of our safety agenda by encouraging them to report near misses. Employees who report the maximum number of near misses are rewarded under the “Near Miss Award Program”. Under this program, employees are also requested to report Unsafe Activities or Conditions, so that we can identify focus areas to better our safety performance. To gain real time inputs, we have created a portal where employees can submit their reports as and when an incident occurs. Individuals reporting maximum near misses are awareded with Gift Vouchers of Rs. 5000.

For more information on our People, please view our previous Sustainability Report


https://www.mahindrasusten.com/images/reports/sustainability-report-updated.pdf

Disclosure Description Page numbers Status Comments102. GENERAL DISCLOSUREOrganisational Profile102-1 Name of the organization 11 Reported102-2 Activities, brands, products, and services 25 Reported102-3 Location of headquarters 12 Reported102-4 Location of operations 12 Reported102-5 Ownership and legal form 11 Reported102-6 Markets served 25 Reported102-7 Scale of the organization 12 Reported102-8 Information on employees and other workers 78 Reported102-9 Supply chain 40 Reported102-10 Significant changes to the organization and its supply chain 40 Reported None102-11 Precautionary Principle or approach 23 Reported102-12 External initiatives Reported102-13 Membership of associations 18 ReportedStrategy 102-14 Statement from senior decision-maker 3 ReportedEthics and integrity 102-15 Key impacts, risks, and opportunities 21, 24 Reported102-16 Values, principles, standards, and norms of behavior 22 ReportedGovernance102-17 Mechanisms for advice and concerns about ethics 22 Reported102-18 Governance structure 19 Reported

GRI Standards Index119

Disclosure Description Page numbers Status CommentsStakeholder Engagement102-40 List of stakeholder groups 29 Reported102-41 Collective bargaining agreements Reported None102-42 Identifying and selecting stakeholders 29 Reported102-43 Approach to stakeholder engagement 29 Reported102-44 Key topics and concerns raised 30 ReportedReporting Practices102-45 Entities included in the consolidated financial statements 36 Reported102-46 Defining report content and topic Boundaries 31 Reported102-47 List of material topics 31 Reported102-48 Restatements of information Reported None102-49 Changes in reporting Reported No major changes102-50 Reporting period Reported 2017 - 2018102-51 Date of most recent report Reported 2016 - 2017102-52 Reporting cycle Reported Annual102-53 Contact point for questions regarding the report Reported susten-ability@

mahindra.com102-54 Claims of reporting in accordance with the GRI Standards 27 Reported102-55 GRI content index 119 Reported102-56 External assurance

201. ECONOMIC PERFORMANCE2. Topic-specific Disclosure201-1 Direct economic value generated and distributed 36 Reported201-2 Financial implications and other risks and opportunities due

to climate change36 Reported

201-3 Defined benefit plan obligations and other retirement plans 82 Reported201-4 Financial assistance received from government Reported None

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Disclosure Description Page numbers Status Comments202. MARKET PRESENCE2. Topic-specific Disclosure202-1 Ratios of standard entry level wage by gender compared to

local minimum wageReported According to local

standards202-2 Proportion of senior management hired from the local

communityReported 100%

203. INDIRECT ECONOMIC IMPACTS2. Topic-specific Disclosure203-1 Infrastructure investments and services supported 70 Reported203-2 Significant indirect economic impacts 70 Reported

204. PROCUREMENT PRACTICES2. Topic-specific Disclosure204-1 Proportion of spending on local suppliers 41 Reported

205. ANTI-CORRUPTION PRACTICES2. Topic-specific Disclosure205-1 Operations assessed for risks related to corruption Reported 100%205-2 Communication and training about anti-corruption policies

and procedures102 Reported

205-3 Confirmed incidents of corruption and actions taken Reported None

206. ANTI-COMPETITIVE BEHAVIOUR2. Topic-specific DisclosureDisclosure 206-1 Legal actions for anti-competitive behavior, anti-trust, and

monopoly practicesReported None

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Disclosure Description Page numbers Status Comments301. MATERIALS2. Topic-specific DisclosureDisclosure 301-1 Materials used by weight or volume Not - ReportedDisclosure 301-2 Recycled input materials used Not - ReportedDisclosure 301-3 Reclaimed products and their packaging materials Reported None

302. ENERGY1. Management Approach103-1 Explanation of the material topic and its Boundary Reported Reported with each

topic103-2 The management approach and its components Reported Reported with each

topic103-3 Evaluation of the management approach Reported Reported with each

topic2. Topic-specific DisclosureDisclosure 302-1 Energy consumption within the organization 50 ReportedDisclosure 302-2 Energy consumption outside of the organization Not - ReportedDisclosure 302-3 Energy intensity 50 ReportedDisclosure 302-4 Reduction of energy consumption 50 Reported

303. WATER2. Topic-specific DisclosureDisclosure 303-1 Water withdrawal by source 53 ReportedDisclosure 303-2 Water sources significantly affected by withdrawal of water Reported NoneDisclosure 303-3 Water recycled and reused Reported None

304. BIODIVERSITY2. Topic-specific DisclosureDisclosure 304-1 Operational sites owned, leased, managed in, or adjacent to,

protected areas and areas of high biodiversity value outside protected areas

Reported None

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Disclosure Description Page numbers Status CommentsDisclosure 304-2 Significant impacts of activities, products, and services

on biodiversityReported None

Disclosure 304-3 Habitats protected or restored 55 ReportedDisclosure 304-4 IUCN Red List species and national conservation list species

with habitats in areas affected by operationsReported None

305. EMISSIONS2. Topic-specific DisclosureDisclosure 305-1 Direct (Scope 1) GHG emissions 50 ReportedDisclosure 305-2 Energy indirect (Scope 2) GHG emissions 50 ReportedDisclosure 305-3 Other indirect (Scope 3) GHG emissions Not - ReportedDisclosure 305-5 Reduction of GHG emissions 50 ReportedDisclosure 305-6 Emissions of ozone-depleting substances (ODS) Reported NoneDisclosure 305-7 Nitrogen oxides (NOX), sulfur oxides (SOX), and other

significant air emissionsNot - Reported

306. EFFLUENTS AND WASTE2. Topic-specific DisclosureDisclosure 306-1 Water discharge by quality and destination 59 ReportedDisclosure 306-2 Waste by type and disposal method 59 ReportedDisclosure 306-3 Significant spills Reported NoneDisclosure 306-4 Transport of hazardous waste 59 ReportedDisclosure 306-5 Water bodies affected by water discharges and/or runoff Reported None

307. ENVIRONMENTAL COMPLIANCE2. Topic-specific DisclosureDisclosure 307-1 Non-compliance with environmental laws and regulations 45 Reported None

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Disclosure Description Page numbers Status Comments308. SUPPLIER ENVIRONMENTAL ASSESSMENT 2. Topic-specific DisclosureDisclosure 308-1 New suppliers that were screened using environmental

criteria40 Reported

Disclosure 308-2 Negative environmental impacts in the supply chain and actions taken

Reported None

401. EMPLOYMENT2. Topic-specific DisclosureDisclosure 401-1 New employee hires and employee turnover 80 ReportedDisclosure 401-2 Benefits provided to full-time employees that are not

provided to temporary or part-time employees82 Reported

Disclosure 401-3 Parental leave 86 Reported

402. LABOUR/MANAGEMENT RELATIONS2. Topic-specific DisclosureDisclosure 402-1 Minimum notice periods regarding operational changes Reported Intimation provided to

all employees prior to changes

403. OCCUPATIONAL HEALTH AND SAFETY2. Topic-specific DisclosureDisclosure 403-1 Workers representation in formal joint management–worker

health and safety committees107 Reported

Disclosure 403-2 Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities

113 Reported

Disclosure 403-3 Workers with high incidence or high risk of diseases related to their occupation

Reported None

Disclosure 403-4 Health and safety topics covered in formal agreements with trade unions

107 Reported

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Disclosure Description Page numbers Status Comments404. TRAINING AND EDUCATION2. Topic-specific DisclosureDisclosure 404-1 Average hours of training per year per employee 93 ReportedDisclosure 404-2 Programs for upgrading employee skills and transition

assistance programs97 Reported

Disclosure 404-3 Percentage of employees receiving regular performance and career development reviews

94 Reported

405. DIVERISTY AND EQUAL OPPORTUNITY 2. Topic-specific DisclosureDisclosure 405-1 Diversity of governance bodies and employees 80, 87 ReportedDisclosure 405-2 Ratio of basic salary and remuneration of women to men Reported Equal pay to men and

women

406. NON-DISCRIMINATION2. Topic-specific DisclosureDisclosure 406-1 Incidents of discrimination and corrective actions taken Reported None

407. FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING2. Topic-specific DisclosureDisclosure 407-1 Operations and suppliers in which the right to freedom of

association and collective bargaining may be at riskReported None

408. CHILD LABOUR2. Topic-specific DisclosureDisclosure 408-1 Operations and suppliers at significant risk for incidents

of child laborReported None

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Disclosure Description Page numbers Status Comments409. FORCED OR COMPULSORY LABOUR2. Topic-specific DisclosureDisclosure 409-1 Operations and suppliers at significant risk for incidents of

forced or compulsory laborReported None

410. SECURITY PRACTICES2. Topic-specific DisclosureDisclosure 410-1 Security personnel trained in human rights policies or

proceduresReported Human rights training

is a part of out training programe for all security personnel

411. RIGHTS OF INDIGENOUS PEOPLES2. Topic-specific DisclosureDisclosure 411-1 Incidents of violations involving rights of indigenous peoples Reported None

412. HUMAN RIGHTS ASSESSMENT2. Topic-specific DisclosureDisclosure 412-1 Operations that have been subject to human rights reviews

or impact assessments89 Reported All our employees are

covered under human rights

Disclosure 412-2 Employee training on human rights policies or procedures Reported 100% employees trained

Disclosure 412-3 Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening

Reported All our agreements cover human rights

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Disclosure Description Page numbers Status Comments413. LOCAL COMMUNITIES2. Topic-specific DisclosureDisclosure 413-1 Operations with local community engagement, impact

assessments,and development programs65 Reported

Disclosure 413-2 Operations with significant actual and potential negative impacts on local communities

Reported None

414. SUPPLIER SOCIAL ASSESSMENT2. Topic-specific DisclosureDisclosure 414-1 New suppliers that were screened using social criteria 40 ReportedDisclosure 414-2 Negative social impacts in the supply chain and actions taken Reported None

415. PUBLIC POLICY2. Topic-specific DisclosureDisclosure 415-1 Political contributions Reported None

416. CUSTOMER HEALTH AND SAFETY2. Topic-specific DisclosureDisclosure 416-1 Assessment of the health and safety impacts of product and

service categoriesReported All our products are

safe to useDisclosure 416-2 Incidents of non-compliance concerning the health

and safety impacts of products and servicesReported None

417. MARKETING AND LABELING2. Topic-specific DisclosureDisclosure 417-1 Requirements for product and service information and

labeling42 Reported

Disclosure 417-2 Incidents of non-compliance concerning product and service information and labeling

Reported None

Disclosure 417-3 Incidents of non-compliance concerning marketing communications

Reported None

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Disclosure Description Page numbers Status Comments418. CUSTOMER PRIVACY2. Topic-specific DisclosureDisclosure 418-1 Substantiated complaints concerning breaches of customer

privacy and losses of customer data42 Reported None

419. SOCIOECONOMIC COMPLIANCE2. Topic-specific DisclosureDisclosure 419-1 Non-compliance with laws and regulations in the social and

economic areaReported None

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Head Office - Mumbai (Andheri)6th Floor AFL House, Lok Bharati

Complex,Marol Maroshi Road,

Mumbai, Maharashtra [email protected]

022 6174 1500