Upload
sustain-improvement
View
216
Download
1
Embed Size (px)
DESCRIPTION
Supporting best practice in the UK
Citation preview
It made me feel valued as an employee, which in turn incentivised me to be more motivated while giving me additional respect for the organisation. As a team we are achieving more than we were a few years ago, and thats linked to the positivity we built during the course. I really enjoyed it and would thoroughly recommend it, and not just to health services
Health Visitor, Peterborough
PERSONAL EFFECTIVENESS COURSES CREATED BY HEALTH VISITORS FOR
HEALTH VISITORS
Supporting best practice in the UK
From June 2014 to July 2015, Sustain STEPS for Health Visitors facilitators have delivered 62 internal courses to 661 delegates.
By the end of 2015 more than 1000 delegates, 8% of the national Health Visiting population will have attended this course.
98.6% of delegates agreed the course would improve their performance in the seven core outcomes.
An Essex Health Visitor, with over a decade of nursing experience, credits the course with instilling a new can do attitude in her team
making a difference
99% said they would recommend the course to others.
As a facilitator, I see the delegates growing in confidence as they complete the course. Afterwards its about encouraging them to put the things they have learnt into practice so that they can overcome any fears they may have and build on that new-found confidence.
Health Visitors Facilitator, Essex
flexibilityffering real benefits to the individual and the
organisation, the programme can be adapted to suit specific professions. It is designed to be delivered in-house by accredited internal facilitators who will benefit from annual development and course updates. Sustain STEPS to Excellence guarantees a robust quality assurance process through course evaluation and external audit.
O
To view a larger version of this video, visit: https://www.youtube.com/watch?v=2cFGsussCUQ
The complete Sustain STEPS to Excellence programme is comprised of five linked components that equips your organisation with the expertise to deliver and continuously improve the three-day client course for their staff. The five elements are as follows:
The Sustain STEPS to Excellence Programme
We all came back from the training and made changes. It has given us more self-belief and the confidence that we can do things. It is also helping us to push our own comfort zones and those of our clients by having those difficult conversations we may otherwise have tried to avoid
Health Visitor, Peterborough
Overall, the outcomes from this project have been really positive, and I hope we can continue to harness that enthusiasm going forward. Sustain STEPS has made a big difference to our workforce and has changed the service for the better. It has been well worth it and we are confident it will continue to bring value in the long term
Manager, Peterborough
The Sustain STEPS to Excellence quality assurance programmeQuality assurance processes are embedded to guarantee each organisation continues to benefit from the programme with excellent return on their investment. This includes monitoring course evaluation feedback and onsite quality appraisals
The Sustain STEPS client courseAn engaging and interactive three-day personal effectiveness course for staff at all levels which forms the basis of the Sustain STEPS programme
The Sustain STEPS facilitator courseA four-day course which gives individuals the expertise and knowledge to deliver the internal course to colleagues. Potential facilitators must complete the client course before seeking accreditation via this course
Increased proactivity includingvolunteering for additionalresponsibilities as well as seekingprofessional and personal developmentopportunities
Confidence to manage change
Improved communication and teamwork
Improved ability to manage stress
The opportunity to upskill staff asfacilitators to deliver the cost-effectivesustainable model to colleagues
Improved resilience and staff morale
Increased productivity and reducedsickness
Individuals empowered with increasedconfidence, self-belief and motivation
A positive atmosphere within theworkplace
Sustain STEPS to Excellence Client Course and Programme has produced the following benefits to organisations and individuals:
The thing I enjoy the most is watching people grow over the three days. They come in not knowing what to expect or how to get where they want to go. But by the end of the course they have climbed the ladder, are at the top and appreciate that the view is amazing
Health Visitors Facilitator, Norfolk
Sustain STEPS has brought real benefits for our organisation. Now we get numerous volunteers offering help which coincides with people completing the course
Service Manager, Peterborough
Buildtheirconfidenceandself-belief
Workthroughmoreproblemsthemselves
Setachievablepersonalgoals
Improvetheirresilienceandemotionalwellbeing
Managepost-nataldepression
Overcomefearofgivingbirth
positive impact
I revisit the themes from the course regularly with some of my families and it really helps them to think about how to change their lives. I try and instil into my clients that thinking differently and having a positive attitude can improve your outcomes and the way your life will turn out
Health Visitor, Essex
CliniciansidentifythepositiveimpactofSustainSTEPStoExcellenceProgrammeonfamiliesacrosstheregionhelpingparentsto:
To view a larger version of this video, visit: https://www.youtube.com/watch?v=TfmnBRHR1HU
creating positive change
The way I deliver things and communicate with others has also changed, particularly in my role as a mentor, preceptor and clinical practice tutor. I have a better understanding of how the conscious mind and sub conscious works and am more aware of things.
Whereas previously I might have been frustrated if someone couldnt understand a concept or the impact it could have on them, I now appreciate how long it takes to work through issues and use the principles from Sustain STEPS to help people look at their life more clearly
Health Visitor and Clinical Practice Tutor, Essex
The Sustain STEPS facilitator support dayThis unique element provides each facilitator with one day of support from a Sustain facilitator as they deliver their first Sustain STEPS internal course
The Sustain STEPS continuous development processA comprehensive continuous process is in place to ensure the content is updated to reflect the changing needs of the individual profession giving the Sustain STEPS facilitators access to the latest knowledge and tools required to successfully deliver the course
The first Sustain STEPS course is adapted for Health Visiting. East CoastCommunity Healthcare is the first service to pilot this unique programme
Four internal facilitators are trained and successfully complete the task of rollingout the course to 100 members of ECCHs Health Visiting teams
Health Education East of England provide funding for any Health Visiting servicecommitted to implement the Sustain STEPS to Excellence Programme
34 facilitators from seven Health Visiting services across the East of Englandwere trained to deliver the Sustain STEPS courses internally
A total of 10 out of 13 services in the East of England have subsequentlyenrolled
The programme is now available for School Nurses, Childrens Centre Staff, HealthCare Assistants
Developments are in progress for CAMHS, Adult Mental Health Nursing
East of England success story supports best practice
MARCH 2013
MARCH 2014
JULY 2015
For more information on the programme [email protected] or call us on 01480 478230.