Susie West

CEO

sharedserviceslink

Ian Pollard

SVP Sales EMEA

Signavio

Ian Stanbury

Quality Consultant

Met Office

Martin Adams

Pre-Sales Consultant

Signavio

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• Context for today

• About you

• Delivering operational excellence:

– Setting out results-focused performance measures

– Focusing on key processes

– Performance monitoring & analysis

– Process improvement

• How Signavio can help

• Q&A

• Delivering Operational excellence requires resourcefulness and focus.

• As we live in a constantly changing business environment we are regularly

challenged to adapt and embrace these changes.

• Being able to adapt and operationally improve by opinion is one thing, being

able to demonstrate those improvements by analysis and monitoring of KPI’s

and other quantitive measures is another.

• So what is the role of technology in helping drive operational excellence, and

is it really making a difference?

At what level of process maturity is your organisation?

• Ad-hoc – activities not managed consistently

• Managed – defined, repeatable activities

• Predictable – pro-actively managed processes

• Excellent – continually improving performance

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www.signavio.com

Ian Pollard – SVP Sales EMEA, Signavio

Ian Stanbury CQP MCQI – Quality Consultant, Met Office

Martin Adams – Presales Consultant, Signavio

Delivering Operational Excellence

Content

Delivering operational excellence:

Setting out results-focused performance

measures

Focusing on key processes

Performance monitoring & analysis

Process improvement

How Signavio can help

Operational Excellence - the

continuous and deliberate

improvement of company

performance AND the

circumstances of those who

work there…

Operational Excellence Society

A performance measurement framework

needs to provide:

A balanced, holistic view of organisational

performance

The ability to take into account relevant interested

parties, such as suppliers, as well as customers

Measurement of the right things and for the right

reasons

The potential to address performance issues

before they become critical

Strategy

execution

–

establishing

the

performance

framework

Identify the relevant performance

perspectives

Set out your desired or required

outcomes/results/strategic

objectives in measurable terms

Identify ‘leading’ key performance

indicators (KPIs) to track progress

towards the ‘lagging’ outcome

measures

Strategy

execution

–

results focus

One of the performance perspectives will

be the processes critical to the

achievement of the strategic objectives

These key processes will be the ones that

will require most attention in terms of

measuring and monitoring

For shared service providers, their core

processes are those whose outputs to

customers are enabling services such as

HR, finance, procurement, IT, facilities

management, etc.

Strategy

execution

–

key processes

Diagram © Met Office – courtesy of Stanton Attree

Processes with potential for

shared service provision Met Office key processes

Establish a governance framework of process

roles, responsibilities & authorities

Exec-level Process Sponsors responsible for

high-level process groups (value-streams)

Process Owners accountable for measuring,

monitoring, analysing & evaluating

performance of individual business processes

Overall process KPI performance collated by

central team & reported via a corporate

dashboard

Executive team review organisational

performance and decide on appropriate

organisational change or improvement

Continual

improvement

– performance

monitoring &

analysis

Measuring processes - remember the 3Es

Activity 1 Activity 2 Activity 3 Input Output

Efficacy – the

process produces a

product or service

Effectiveness – the

process & its

outputs deliver the

planned result

Efficiency – the process

optimises the resources

needed to achieve the planned

result

Customer Supplier

Process Owners are accountable for continually reviewing and improving individual business processes based on performance data

Central ’process excellence’ team can:

facilitate process review to help identify improvement opportunities

assess potential impact of improvements on the whole management system

help test potential improvements before implementation

Process Owners should be able to roll-out improvements within their own process

Improvements with impact elsewhere should be coordinated and managed as an organisational project

Continual

improvement

–

process

improvement

Signavio – how they can help

Signavio Business Transformation Suite

Process

Intelligence

Process

Manager

Workflow

Accelerator Collaboration

Hub

Signavio Process Manager

Capture & redesign business processes

Signavio Workflow Accelerator

Enable citizen developers to implement

departmental processes automation

Signavio Collaboration Hub

Share knowledge throughout

the entire organization

Signavio Process Intelligence

In-depth gap-analysis of expected vs. real

process performance

Overall, process technology enables:

Visualisation of your management system, i.e.

processes; their sequence & interaction

Understanding of process realities (inputs & outputs)

Monitoring of performance measures (in real-time)

Application of process roles & responsibilities

Company-wide access to up to date documentation &

knowledge

Integrated management of risks and opportunities

Identification, simulation & implementation of process

improvements, e.g. RPA

Process

technology

–

supporting

operational

excellence

To what extent does your organisation use process technology to enable

operational excellence?

• Not at all or don’t know

• BPM application only

• BPM plus workflow applications

• BPM, workflow & process mining/discovery applications

Demonstration

–

Signavio

Solution

We will show you:

Quick Model

Model Processes Quickly and Easily

Simulation

Identify Impact and Improvements for As-is and To-be Scenarios

Collaboration

A Single Source of the Truth for the Wider Team

Process Mining

Assess Process Performance and Adherence with Process

Intelligence

Thank you for listening ☺ ️

Any questions…?

Ian Stanbury CQP

MCQI

Imex Consultancy

Ltd

M: +44 (0)7917

097989

info@signavio.com www.signavio.com

EMEA

Signavio GmbH

Kurfürstenstrasse 111

10787 Berlin

Germany

+49 30 856 21 54-0

+49 30 856 21 54-19

UK

Signavio UK Ltd.

12 Melcombe Place

Marylebone, London NW1 6JJ

United Kingdom

+44 203 457 0409

APAC

Signavio Pte. Ltd.

168 Robinson Road

#12-01 Capital Tower

Singapore 068912

SG: +65 6631 8334

AU: +61 3 9008 4272

Does your organisation use any of the following to measure or assess operational

excellence (select more than one)?

• Lean methods

• Six Sigma

• EFQM Excellence Model

• KPI dashboard

Are you interested in attending our North American Global Process Owner Summit in May in

Chicago?

• Yes

• Maybe

• No

https://sharespace.digital/subject-space/webinar/upcoming

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Oct 10th-12th May 9th May 2nd May 16th

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Oct 10th-12th May 2018