JOURNEY TO BUILD CUSTOMIZED PERFORMANCE & DEVELOPMENTSUSAN OSTERBERG, CAO JULIE LAMB, HR PARTNER

FUN FACTS ABOUT NASHVILLE

Only replica of Greek Parthenon Goo Goo Clusers

“Good to the last drop” coined by Theodore Roosevelt

SSR BY THE NUMBERS

CAN’T TURN THE

SHIP ON A DIME

CHANGE IN CULTURE

RATINGS

5 3 124EXCEPTIONAL HIGHLY

EFFECTIVESOLID

PERFORMANCENEEDS

IMPROVEMENTNOT

EFFECTIVE

STOP DOING WHAT DOESN’T

WORK

SMALL CHANGES

REAL CONVERSATIONS

GALLUP ENGAGEMENT HIERARCHY

WHAT DO YOU DO BEST THAT CONTRIBUTES TO YOUR PERFORMANCE AT WORK?

LISTEN IF THIS PERSON CAN UNDERSTAND HOW THEIRSTRENGTHS AND TALENTS CONTRIBUTE TO SUCCESS OR THE TEAM’S SUCCESS.

COLLEAGUE MANAGER

CONSIDERING YOUR CURRENT PERFORMANCE, IN WHAT AREAS DO YOU NEED TO IMPROVE OR LEVERAGE? HOW DO YOU FEEL ABOUT YOUR CURRENT WORKLOAD, JOB/POSITION, AND WORK ENVIRONMENT?

LISTEN FOR WHETHER THEY HAVE THE DIRECTION AND SUPPORT TO BE SUCCESSFUL. CONSIDER IF THEYEXCEL IN CRITICAL AREAS WHERE YOU NEED THEM TO MAKE A DIFFERENCE. ARE THERE OTHER AREAS OF THEIR CURRENT PERFORMANCE YOU HAVE CONCERNS ABOUT?

LISTEN FOR WHAT THIS PERSON NEEDS FROM YOU AND FROM OTHERS ON THE TEAM TO ADDRESS THIS CHALLENGE.

WHAT IS THE GREATEST CHALLENGE YOU ARE FACING AT WORK? HOW CAN YOU ADDRESS THIS WITH YOUR TALENTS AND STRENGTHS?

FOCUS ON THE PROCESS

FOCUS ON THE PROCESS

SUMMARY

• Culture• Commitment• Courage

QUESTIONS?

Session Evaluation

https://www.surveymonkey.com/r/SusanandJulie

All evaluations are available on the HR Summit Cloud Website which can be found inside

the back cover of your event guide.