Question 1University of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchWhen choosing a university, how important arethe following tangibility factors:When choosing a university, how important arethe following tangibility factors:When choosing a university, how important arethe following tangibility factors:When choosing a university, how important arethe following tangibility factors:When choosing a university, how important arethe following tangibility factors:When choosing a university, how important arethe following tangibility factors:When choosing a university, how important arethe following tangibility factors:When choosing a university, how important arethe following tangibility factors:When choosing a university, how important arethe following tangibility factors:Answer OptionsAnswer OptionsNot important at allNot very importantSomewhat importantVery importantExtremely ImportantRating AverageResponse CountUsage of the latest technology during lecturesUsage of the latest technology during lectures0391643.6632Accurate meeting of class schedulesAccurate meeting of class schedules00101483.9432Professional faculty and staffProfessional faculty and staff0028224.6332Interactive lectures and understandable materialsInteractive lectures and understandable materials01112184.4732answered questionanswered questionanswered questionanswered questionanswered questionanswered questionanswered question3232skipped questionskipped questionskipped questionskipped questionskipped questionskipped questionskipped question00

Question 1

When choosing a university, how important arethe following tangibility factors:

Question 2University of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchWhen choosing a university, how important are the following reliability factors:When choosing a university, how important are the following reliability factors:When choosing a university, how important are the following reliability factors:When choosing a university, how important are the following reliability factors:When choosing a university, how important are the following reliability factors:When choosing a university, how important are the following reliability factors:When choosing a university, how important are the following reliability factors:When choosing a university, how important are the following reliability factors:When choosing a university, how important are the following reliability factors:Answer OptionsAnswer OptionsNot important at allNot very importantSomewhat importantVery importantExtremely ImportantRating AverageResponse CountTimely completion of students requirementsTimely completion of students requirements00813114.0932Ability to resolve students probable problemsAbility to resolve students probable problems00416124.2532Service delivery as communicatedService delivery as communicated01317114.1932Up-to-date maintenance of student recordsUp-to-date maintenance of student records0091494.0032answered questionanswered questionanswered questionanswered questionanswered questionanswered questionanswered question3232skipped questionskipped questionskipped questionskipped questionskipped questionskipped questionskipped question00

Question 2

When choosing a university, how important are the following reliability factors:

Question 3University of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchWhen choosing a university, how important are the following responsivenessfactors:When choosing a university, how important are the following responsivenessfactors:When choosing a university, how important are the following responsivenessfactors:When choosing a university, how important are the following responsivenessfactors:When choosing a university, how important are the following responsivenessfactors:When choosing a university, how important are the following responsivenessfactors:When choosing a university, how important are the following responsivenessfactors:When choosing a university, how important are the following responsivenessfactors:When choosing a university, how important are the following responsivenessfactors:Answer OptionsAnswer OptionsNot important at allNot very importantSomewhat importantVery importantExtremely ImportantRating AverageResponse CountAccurate communication of assignments/exams, timetables, events Accurate communication of assignments/exams, timetables, events 00310194.5032Delivery of timely feedback to studentsDelivery of timely feedback to students00217134.3432Willingness to assist students academicallyWillingness to assist students academically00410184.4432Willingness to answer student requestsWillingness to answer student requests00314154.3832answered questionanswered questionanswered questionanswered questionanswered questionanswered questionanswered question3232skipped questionskipped questionskipped questionskipped questionskipped questionskipped questionskipped question00

Question 3

When choosing a university, how important are the following responsivenessfactors:

Question 4University of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchWhen choosing a university, how important are the following assurancefactors:When choosing a university, how important are the following assurancefactors:When choosing a university, how important are the following assurancefactors:When choosing a university, how important are the following assurancefactors:When choosing a university, how important are the following assurancefactors:When choosing a university, how important are the following assurancefactors:When choosing a university, how important are the following assurancefactors:When choosing a university, how important are the following assurancefactors:When choosing a university, how important are the following assurancefactors:Answer OptionsAnswer OptionsNot important at allNot very importantSomewhat importantVery importantExtremely ImportantRating AverageResponse CountAbility to build students confidenceAbility to build students confidence00713124.1632Monetary investment reflective of the educational service quality providedMonetary investment reflective of the educational service quality provided01411164.3132Consistently courteous university staffConsistently courteous university staff0141984.0632Program courses relevant to students subject of studyProgram courses relevant to students subject of study00314154.3832answered questionanswered questionanswered questionanswered questionanswered questionanswered questionanswered question3232skipped questionskipped questionskipped questionskipped questionskipped questionskipped questionskipped question00

Question 4

When choosing a university, how important are the following assurancefactors:

Question 5University of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchWhen choosing a university, how important are the importance of the following empathyfactors:When choosing a university, how important are the importance of the following empathyfactors:When choosing a university, how important are the importance of the following empathyfactors:When choosing a university, how important are the importance of the following empathyfactors:When choosing a university, how important are the importance of the following empathyfactors:When choosing a university, how important are the importance of the following empathyfactors:When choosing a university, how important are the importance of the following empathyfactors:When choosing a university, how important are the importance of the following empathyfactors:When choosing a university, how important are the importance of the following empathyfactors:Answer OptionsAnswer OptionsNot important at allNot very importantSomewhat importantVery importantExtremely ImportantRating AverageResponse CountFair & equal treatment to all studentsFair & equal treatment to all students00214164.4432Display of empathytowards studentsDisplay of empathytowards students01810134.0932Good understanding of students' needsGood understanding of students' needs00215154.4132Flexible working hoursFlexible working hours01612134.1632answered questionanswered questionanswered questionanswered questionanswered questionanswered questionanswered question3232skipped questionskipped questionskipped questionskipped questionskipped questionskipped questionskipped question00

Question 5

When choosing a university, how important are the importance of the following empathyfactors:

Question 6University of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchTo what extent does UOWD meet your expectationson the following tangibility factors:To what extent does UOWD meet your expectationson the following tangibility factors:To what extent does UOWD meet your expectationson the following tangibility factors:To what extent does UOWD meet your expectationson the following tangibility factors:To what extent does UOWD meet your expectationson the following tangibility factors:To what extent does UOWD meet your expectationson the following tangibility factors:To what extent does UOWD meet your expectationson the following tangibility factors:To what extent does UOWD meet your expectationson the following tangibility factors:To what extent does UOWD meet your expectationson the following tangibility factors:Answer OptionsAnswer OptionsStrongly disagreeDisagreeNeutral (Neither agree nor disagree)AgreeStrongly AgreeRating AverageResponse CountUOWD lectures utilize high tech equipment and facilitiesUOWD lectures utilize high tech equipment and facilities23111323.3231UOWD maintains punctual class schedulesUOWD maintains punctual class schedules0232153.9431Faculty and staff are professionalFaculty and staff are professional1331683.8731Lectures are Interactive and materials are comprehendibleLectures are Interactive and materials are comprehendible11101363.7131answered questionanswered questionanswered questionanswered questionanswered questionanswered questionanswered question3131skipped questionskipped questionskipped questionskipped questionskipped questionskipped questionskipped question11

Question 6

To what extent does UOWD meet your expectationson the following tangibility factors:

Question 7University of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchTo what extent does UOWD meet your expectations on the following reliabilityfactors:To what extent does UOWD meet your expectations on the following reliabilityfactors:To what extent does UOWD meet your expectations on the following reliabilityfactors:To what extent does UOWD meet your expectations on the following reliabilityfactors:To what extent does UOWD meet your expectations on the following reliabilityfactors:To what extent does UOWD meet your expectations on the following reliabilityfactors:To what extent does UOWD meet your expectations on the following reliabilityfactors:To what extent does UOWD meet your expectations on the following reliabilityfactors:To what extent does UOWD meet your expectations on the following reliabilityfactors:Answer OptionsAnswer OptionsStrongly disagreeDisagreeNeutral (Neither agree nor disagree)AgreeStrongly AgreeRating AverageResponse CountMy requirements are met in a timely mannerMy requirements are met in a timely manner0481813.5231UOWD is able to solve my problems accuratelyUOWD is able to solve my problems accurately0771523.3931UOWD fulfills its promises as communicatedUOWD fulfills its promises as communicated16101223.2631UOWD maintains error-free recordsUOWD maintains error-free records07121203.1631answered questionanswered questionanswered questionanswered questionanswered questionanswered questionanswered question3131skipped questionskipped questionskipped questionskipped questionskipped questionskipped questionskipped question11

Question 7

To what extent does UOWD meet your expectations on the following reliabilityfactors:

Question 8University of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchTo what extent does UOWD meet your expectations on the following responsiveness factors:To what extent does UOWD meet your expectations on the following responsiveness factors:To what extent does UOWD meet your expectations on the following responsiveness factors:To what extent does UOWD meet your expectations on the following responsiveness factors:To what extent does UOWD meet your expectations on the following responsiveness factors:To what extent does UOWD meet your expectations on the following responsiveness factors:To what extent does UOWD meet your expectations on the following responsiveness factors:To what extent does UOWD meet your expectations on the following responsiveness factors:To what extent does UOWD meet your expectations on the following responsiveness factors:Answer OptionsAnswer OptionsStrongly disagreeDisagreeNeutral (Neither agree nor disagree)AgreeStrongly AgreeRating AverageResponse CountAssignments/exams, timetables and events are precisely communicatedAssignments/exams, timetables and events are precisely communicated0242053.9031Students are provided with timely feedbackStudents are provided with timely feedback3781213.0331Students are assisted academicallyStudents are assisted academically1551733.5231Students'requests are answered accuratelyStudents'requests are answered accurately3481513.2331answered questionanswered questionanswered questionanswered questionanswered questionanswered questionanswered question3131skipped questionskipped questionskipped questionskipped questionskipped questionskipped questionskipped question11

Question 8

To what extent does UOWD meet your expectations on the following responsiveness factors:

Question 9University of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchTo what extent does UOWD meet your expectations on the following assurancefactors:To what extent does UOWD meet your expectations on the following assurancefactors:To what extent does UOWD meet your expectations on the following assurancefactors:To what extent does UOWD meet your expectations on the following assurancefactors:To what extent does UOWD meet your expectations on the following assurancefactors:To what extent does UOWD meet your expectations on the following assurancefactors:To what extent does UOWD meet your expectations on the following assurancefactors:To what extent does UOWD meet your expectations on the following assurancefactors:To what extent does UOWD meet your expectations on the following assurancefactors:Answer OptionsAnswer OptionsStrongly disagreeDisagreeNeutral (Neither agree nor disagree)AgreeStrongly AgreeRating AverageResponse CountUOWD has instilled my confidenceUOWD has instilled my confidence1381633.5531Quality of education provided in UOWD is worth my monetary investmentQuality of education provided in UOWD is worth my monetary investment2371543.5231UOWD staff is consistently courteousUOWD staff is consistently courteous1281463.7131The program courses are relevant to my subject of studyThe program courses are relevant to my subject of study1171753.7731answered questionanswered questionanswered questionanswered questionanswered questionanswered questionanswered question3131skipped questionskipped questionskipped questionskipped questionskipped questionskipped questionskipped question11

Question 9

To what extent does UOWD meet your expectations on the following assurancefactors:

Question 10University of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchTo what extent does UOWD meet your expectations on the following empathyfactors:To what extent does UOWD meet your expectations on the following empathyfactors:To what extent does UOWD meet your expectations on the following empathyfactors:To what extent does UOWD meet your expectations on the following empathyfactors:To what extent does UOWD meet your expectations on the following empathyfactors:To what extent does UOWD meet your expectations on the following empathyfactors:To what extent does UOWD meet your expectations on the following empathyfactors:To what extent does UOWD meet your expectations on the following empathyfactors:To what extent does UOWD meet your expectations on the following empathyfactors:Answer OptionsAnswer OptionsStrongly disagreeDisagreeNeutral (Neither agree nor disagree)AgreeStrongly AgreeRating AverageResponse CountStudents are treated equally and fairlyStudents are treated equally and fairly4081453.5231UOWD displays empathy towards studentsUOWD displays empathy towards students2371723.4531University staff understand specific needs of studentsUniversity staff understand specific needs of students4261633.3931UOWD has flexible working hoursUOWD has flexible working hours4171543.4531answered questionanswered questionanswered questionanswered questionanswered questionanswered questionanswered question3131skipped questionskipped questionskipped questionskipped questionskipped questionskipped questionskipped question11

Question 10

To what extent does UOWD meet your expectations on the following empathyfactors:

Question 11University of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchOverall, how satisfied are you with UOWD?Overall, how satisfied are you with UOWD?Overall, how satisfied are you with UOWD?Overall, how satisfied are you with UOWD?Overall, how satisfied are you with UOWD?Overall, how satisfied are you with UOWD?Overall, how satisfied are you with UOWD?Overall, how satisfied are you with UOWD?Overall, how satisfied are you with UOWD?Answer OptionsAnswer OptionsExtremely DissatisfiedDissatisfiedNeutralSatisfiedExtremely satisfiedRating AverageResponse Count0471643.6531answered questionanswered questionanswered questionanswered questionanswered questionanswered questionanswered question3131skipped questionskipped questionskipped questionskipped questionskipped questionskipped questionskipped question11

Question 11

Overall, how satisfied are you with UOWD?

Question 12University of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchUniversity of Wollongong in Dubai - Service Quality ResearchHow likely are you to recommend UOWD to your friends or relatives?How likely are you to recommend UOWD to your friends or relatives?How likely are you to recommend UOWD to your friends or relatives?How likely are you to recommend UOWD to your friends or relatives?How likely are you to recommend UOWD to your friends or relatives?How likely are you to recommend UOWD to your friends or relatives?How likely are you to recommend UOWD to your friends or relatives?How likely are you to recommend UOWD to your friends or relatives?How likely are you to recommend UOWD to your friends or relatives?Answer OptionsAnswer OptionsExtremely unlikelyUnlikelyNeutralLikelyExtremelylikelyRating AverageResponse Count0471733.6131answered questionanswered questionanswered questionanswered questionanswered questionanswered questionanswered question3131skipped questionskipped questionskipped questionskipped questionskipped questionskipped questionskipped question11

Question 12

How likely are you to recommend UOWD to your friends or relatives?