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SURVEYSAnd Their Role In Training Sessions
Learning Objectives
• Understand how to introduce surveys into training sessions
• Identify appropriate survey questions
• Discuss NASACT survey results
• Enjoy benefits of survey information
Survey Uses
•As an ice breaker
•To share information
•Provide advice
•Test overall topic knowledge
Course Examples• Fraud • Internal Controls• GASB or Yellow Book• Performance Auditing• Compliance Auditing• Workpapering• Report Drafting
Sample Questions• How do you stay current on industry standards?
• Please list audit tasks over the last 3 months that did not go as planned.
• What steps could be taken to shorten the report drafting process?
ILLINOIS OAG Example #1
Class: Performance Fieldwork Phase
Sample Questions to Managers: •What types of fieldwork test(s) were conducted? •What information helped you most in the development of your fieldwork tasks?
ILLINOIS OAG Example #1
Class: Performance Fieldwork Phase
Sample Questions to Staff: •What fieldwork tasks did you find most interesting to complete?•Which tasks took more time to complete than anticipated and why?
ILLINOIS OAG Example #2
Class: Internal Controls
Sample Questions to Panel: •What instruments do you use to test internal controls?
•From your experience, what is the most common internal control weakness agencies face?
•Have you ever run across internal control weaknesses that could have (or did) lead to fraud or abuse?
Appropriate Time Allotment
• Discuss responses as a minor segment
• Develop the class around the responses
• Utilize responses as needed
Targeting Your Population
• By division (all staff levels)
• By level (all managers across divisions)
• By expertise (One or two individuals)
Preparing Your Questions
•Open vs. closed questions
•General vs. detailed information
•Hard facts vs. fun facts
Soliciting Your Survey
•Seek out an early opinion or two
Reviewing and Organizing Your Results
•Look for:– trends in responses– dry responses– negative responses and,– presentation options
Drawbacks• False expectations• Inconsistent messages• Limited time resources• Reduced spontaneity
Benefits• No cost• Candid responses• Varied perspectives• Real-life examples• Learn strengths & weaknesses• Camaraderie
NASACTTraining Forum Survey Results
Sample Questions
• Memorable training forum moments • Questions we hope to have answered• Training course recommendations • Biggest pet peeve(s)• Favorite books and movies
Response Overview
• Completed surveys• First-time participants• Most forums attended• States represented• Largest representation• Previous jobs• Memorable moments• Favorite part of forum
Laurie DeMarr
Arizona Office ofthe Auditor General
Glen Fowler
California Bureau ofState Audits
Marcia Buchanan
U.S. Government Accountability Office
Jim Dahlquist
Illinois Office of the Auditor General
Marlys Gaston
Iowa Office of the Auditor of State
Fay Kurkjy
National Association of StateAuditors, Comptrollers and
Treasurers
Elizabeth Coxe
Louisiana Office of theLegislative Auditor
Gary Spivey
Maryland Office of Legislative Audits
Jackie Blocher-Moran
Maryland Office of Legislative Audits
William Edward Smith
Mississippi Office of the State Auditor
Angie Lang
Montana Office of Legislative Audits
Helen Dublas
New Jersey Office of the State Auditor
Nadia Negro
New Jersey Office of the State Auditor
Rose Todaro
New Jersey Office of the State Auditor
Kim Suares
New York Office of the State Comptroller
MaryMolly Taylor
North Carolina Office of the Auditor General
Mike Drank
Pennsylvania Office of the Auditor General
Carlton Ketchen
Pennsylvania Office of the Auditor General
Thomas Marks
Pennsylvania Office of the Auditor General
Jerry Mitchell
Pennsylvania Office of the Auditor General
Kim Rice
Pennsylvania Office of the Auditor General
Martin Shoop
Pennsylvania Office of the Auditor General
Randi Soward
Pennsylvania Office of the Auditor General
Joe Weale
Pennsylvania Office of the Auditor General
Lori Elliott
West Virginia Legislative Auditor’s Office
Jean Ann Krebs
West Virginia Legislative Auditor’s Office
Stuart Stickel
West Virginia Legislative Auditor’s Office
Additional Introductions
Thank you for your time!