Survey Results:

How Are Businesses Using SharePoint?Survey – Fall 2011

August 2010

January 2011

Sept 2011

This is our 3rd survey…

2100+ participants.Thank You.

%#SPSurvey

It’s Not the Stats that

Count

IT Pro

37%

SharePoint Analyst

34%

Other

10%

Developer

18%

End User

11%

Your primary role with SharePoint?

Survey Demographics

Organization Size % Less than 100 19.8% 100 to 499 19.3% 500 to 999 10.1% 1,000 to 4999 20.9% 5,000 to 9,999 8.7% 10,000 or greater 21.2%

Consumer Packaged Goods or Retail

4% Energy5%

Education6%

Financial Services / Banking

8%

Healthcare10%

Insurance6%

IT Services / Consulting

22%

Manufac-turing

(discrete or

process)11%

Public Sector (s-tate, local or federal govern-ment)15%

Software Devel-opment

11%

Utilities2%

Industry

Americas67%

EMEA24%

APAC9%

Region

Next Question:

First Question: Versions

Question

Are you currently using or considering using SharePoint within your organization?

What is primary platform?

SharePoint 2007 SharePoint 2010

81%

8%

43% 43%43%49%

Aug-11Jan-11Sep-11

#SPSurvey

SP2010 deployments outpace SP2007.

Next Question: Capability

Question

How are you currently using, or plan to use, your SharePoint investment?

Using or plan to use SharePoint for?

Content repository only

Enterprise content management

Portal, communication & web content management

Workflow

Business process management

Social, community, collaboration

Business intelligence / dashboards

Platform for custom applications

0% 10% 20% 30% 40% 50% 60% 70% 80%

31%

61%

78%

67%

54%

53%

48%

46%

Next Question: Challenges

Question

What do you believe is the most challenging issue with your SharePoint implementation?

Most Challenging?

User Interface

Dev Time

Integration / Customization

Governance

Adoption / Training

Strategy

0% 5% 10% 15% 20% 25%

9%

12%

8%

13%

25%

18%

Why is end user adoption so challenging?

#spc11

Do you need a business strategy?

#SPSurvey

Next Question: Training

Question

Rate the end user satisfaction with your SharePoint training programs

Training?

We don't have a train-ing program

Not satisfied Content/Comfortable Very Satisfied0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

44%

13%

37%

6%

44%#SPSurvey

“We don’t have a training program.”

Next Question: User Experience

Question

Which statement best represents your opinion of the SharePoint user application experience?

The user application experience?

Great - no im-provement needed

15%

Somewhat Adequate - Requires In-house design

63%

Inadequate/Need 3rd Party16%

Inadequate - no time/resources to improve

5%

Not Important1%

#SPSurvey

15%Great User Experience

63% Somewhat Adequate User Experience

Next Question: Applications

Question

Which of the following types of add-on package or system are you using / planning to use with your SharePoint implementation?

Add-on apps for SharePoint?

Archiving (long-term retention of content)

Security and rights management

Data migration tools

Back-up support

Search/Analytics

Workflow/BPM

0% 10% 20% 30% 40% 50%

18%

24%

26%

30%

30%

43%

Top 6 answers…

#1 Workflow / BPM #T2 Search / Analytics #T2 Backup Support

Move it.

Find it.

Saveit.

#SPSurvey

Next Question: Cloud

Question

Do you have any plans that include SharePoint in the cloud?

SharePoint in the Cloud

No Plan

s

Consid

ering

Offic

e365

with

Sha

rePoin

t

Alread

y usin

g Offic

e365

with

Sha

rePoin

t

Consid

ering

hoste

d Sha

rePoin

t offe

ring

Alread

y usin

g hos

ted S

hareP

oint o

fferin

g

Consid

ering

othe

r Clou

d solu

tions

0%

10%

20%

30%

40%

50%

60%

70% 65%

15%7% 8% 5% 4%

#SPSurvey

35%Considering or using Office 365 or hosted SharePoint

Question

Of the documents stored and managed within your SharePoint repository, what percentage are used or accessed as part of a broader mission-critical business process?

Mission-Critical Documents in SharePoint?

Aug-10 Jan-11 Sept-11

None = 11% 8% 14%

1-25% = 38% 33% 42%

25-50% = 24% 27% 22%

50-75% = 18% 23% 14%

75-100% = 9% 10% 9%

23% say over half the documents in

SharePoint are mission critical

#SPSurvey

Strategic value of

SharePoint content

Need for SharePoint business strategy?

#spc11

Next Question: Data Access

Question

How do you expose legacy or other application data to your SharePoint users?

Exposing legacy or other applic data?

Other

External data is currently not available

Access all legacy and new data through a single, integrated user interface within SharePoint

Some legacy data is accessed through SharePoint

SharePoint Data is integrated into a different system and pulled by users from that system

Access data through a separate native legacy/application interface

0% 5% 10% 15% 20% 25% 30% 35%

3%

28%

7%

34%

9%

18%

#SPSurvey

35%Access to all or some legacy data through SharePoint

Next Question: Most Beneficial

Question

Which capability within SharePoint 2010 do you believe has been / will be the most beneficial?

Most beneficial capability?

Enhanced social computing tools

New and improved application development experience

Simplify line-of-business application or proprietary system integration

Improved workflow design and deployment

Improved business to IT collaboration with SharePoint Designer 2010 and Visual Studio 2010

Improved content search and navigation across site collection boundaries

Enhanced scalability and storage

Better support for standards

0.0% 5.0% 10.0% 15.0% 20.0% 25.0%

13%

17%

12%

17%

9%

20%

7%

5%

#1 Content Search #T2 Workflow Design #T2 App Development

Findit.

Moveit.

Createit.

#SPSurvey

Next Question: Process Maturity

Question

Describe the level of business process maturity within your SharePoint environment.

Business Process Maturity?

Initial Managed Defined Predictable Optimizing0%

5%

10%

15%

20%

25%

30%

35%

40%

45% 42%

37%

12%

5% 5%

37%Departmental

“No Code” Workflows

#SPSurvey

Next Question: Breadth

Question

How widespread is the deployment and usage of SharePoint within your organization?

How widespread?

0%

10%

20%

30%

40%

50%

60%

70%

3%12%

20%

8%

58%

OpenText Process & Case Management

for Microsoft

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