SURVEY HIGHLIGHTS

357 completed surveys– Not all questions were answered by all

respondents– Variation in the total respondents by question

Characteristics of Respondents

• Nearly all respondents were students (275 – 88%)

• Most were undergraduates (196 – 62.6%)• Some faculty (19 – 6.1%)• Some staff (15 – 4.8%)• Some others (4 – 1.3%)• 313 respondents answered this question

Findings

• Students use the library and the service desk more often than others

• Average visit to the desk is less than weekly• Most frequent use reported by 318 respondents

use was for – Check-out/check-in (107 – 33.6 %)– Research help (77 – 24.2%)– Laptops (104 – 32.7%)– ILL Pickup (46 – 14.5%)– Search requests (19 – 6.0%)

Service Rating

• Students rated the service higher than did faculty

• Of 344 respondents who answered– Excellent (247 – 71.8%)– Good (78 – 22.7%)– Satisfactory (12 – 3.5%)– Fair (5 – 1.5%)– Poor (2 – 0.6%

Do Users Like the Desk?

• Students like it more than faculty and staff• Of the 333 respondents to this question– Definitely like it (278 – 83.5%)– No Preference (41 – 12.3%)– Definitely do not like it (14 – 4.2%)

Does Help Come Easy at the Desk?

• Nearly all think it is easy to obtain help• Of the 332 respondents answering this

question– Easy (308 – 92.8%)– Hard (6 – 1.8%)– Confusing (18 – 5.4%)• I’m not sure whom to approach for what I need

Comments

• Of 346 respondents 100 provided comments– 6 comments praising staff– 1 praise for library in general– 3 praise for one-stop desk– 9 suggestions – advertise, signage, name,

rove,dual monitors, add study room check-out, help finding books, send reminder by email

– 8 suggestion about computer lab expansion– 7 go back to two desks

Comments Cont’d

– Not enough staff– 10 suggestions for improvement – advertise, copy

machine help, lounge with leather chairs, HDTV, soda machines, old documents are hard to find.

– 2 problems with specific employees– 2 Don’t know enough/never used