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8/4/2019 Survey for CUSTOMER of Hostels
1/47
Timestamp How old are you ?
What is your
gender ?
Where are you
from ? (City)
3/23/2011 18:20:20 21-25 Fermal Rouen France
3/23/2011 19:18:39 15-20 Male halifax Canada
3/23/2011 19:24:12 21-25 Female Tahiti Tahiti
3/23/2011 19:24:59 21-25 Male
3/23/2011 19:26:27 21-25 Female Toulouse
3/23/2011 19:29:51 21-25 Male Bois-Guillaume
3/23/2011 19:55:27 21-25 Female Lastrup Germany
3/23/2011 19:57:36 21-25 Female Seoul, Korea Korea
3/23/2011 20:13:32 21-25 Male Beirut Lebanon
3/23/2011 20:18:14 21-25 Male reggio calabria Italy
3/23/2011 20:18:30 26-35 Male Caen
3/23/2011 20:20:17 26-35 Female Paris
3/23/2011 20:47:49 21-25 Female Paris
3/23/2011 20:48:43 21-25 Female Lille
3/23/2011 20:57:10 15-20 Male Cagnes
3/23/2011 21:05:42 21-25 Female Rouen
3/23/2011 21:08:41 21-25 Male So Carlos
3/23/2011 21:14:13 21-25 Female Lyon
3/23/2011 22:44:16 21-25 Male Lille
3/23/2011 23:31:16 21-25 Female Thonon-Les-Bains
3/24/2011 15:07:20 21-25 Female cagnes sur mer
3/25/2011 15:48:03 21-25 Female Jaboticabal, Brazil Brazil
3/25/2011 18:06:13 21-25 Female Bauru
3/25/2011 21:56:41 21-25 Male
8/4/2019 Survey for CUSTOMER of Hostels
2/47
3/25/2011 22:38:09 26-35 Male Bayeux
3/26/2011 7:49:30 26-35 Male Cairo, Egypt Egypt
3/26/2011 8:35:49 26-35 Male Beer sheva Israel
3/26/2011 9:21:32 21-25 Female Rouen
3/26/2011 11:04:16 26-35 Female Oslo Norway
3/26/2011 14:10:59 21-25 Female Trento (Italy)
3/26/2011 17:38:03 21-25 Female Toronto
3/26/2011 17:52:21 21-25 Male Rouen
3/26/2011 18:19:14 26-35 Male Washington DC USA
3/26/2011 20:39:27 21-25 Male Omer, Israel
3/27/2011 9:11:29 21-25 Male Paris, France
3/27/2011 12:45:52 26-35 Male
erusa em t e o y
One
3/27/2011 13:58:35 21-25 Female Lyon, France
3/27/2011 14:05:55 15-20 Female
3/27/2011 14:06:33 15-20 Female paris
3/27/2011 14:09:33 21-25 Male bourges
3/27/2011 14:09:44 21-25 Female macon
3/27/2011 14:09:58 15-20 Female sallanches
3/27/2011 14:12:00 15-20 Female Cannes
3/27/2011 14:17:50 15-20 Female BORDEAUX
3/27/2011 14:18:25 21-25 Male Cannes
3/27/2011 14:19:02 15-20 Male
3/27/2011 14:19:21 15-20 Female Valaurie
3/27/2011 14:21:07 56-65 Female toulon
3/27/2011 14:26:16 21-25 Female Paris
3/27/2011 14:33:27 15-20 Female Grenoble
3/27/2011 14:39:42 21-25 Female Cannes
3/27/2011 14:43:04 15-20 Female cannes
3/27/2011 14:43:57 21-25 Female Paris
3/27/2011 14:46:01 21-25 Male Paris
3/27/2011 14:48:10 21-25 Male Dijon
8/4/2019 Survey for CUSTOMER of Hostels
3/47
3/27/2011 15:09:53 15-20 Male Marseille
3/27/2011 15:24:55 15-20 Female cannes
3/27/2011 15:48:10 15-20 Male Toulouse
3/27/2011 15:57:33 15-20 Female Juan-Les-Pins
3/27/2011 16:04:47 21-25 Female Rouen
3/27/2011 16:06:36 21-25 Female Toulon
3/27/2011 17:13:52 21-25 Male Mcon
3/27/2011 17:16:38 15-20 Female Lisbon
3/27/2011 17:16:59 21-25 Female besanon
3/27/2011 17:21:25 15-20 Female strasbourg
3/27/2011 17:50:28 15-20 Female Lyon
3/27/2011 18:15:21 21-25 Male Auxerre
3/27/2011 18:29:53 15-20 Male Royan
3/27/2011 18:30:39 15-20 Female
3/27/2011 20:14:22 21-25 Male Paris
3/27/2011 21:18:47 21-25 Male lorgues
3/27/2011 22:26:19 21-25 Male Nouvelle caldonie New Caledonia
3/27/2011 22:44:04 21-25 Female Mulhouse
3/27/2011 22:44:46 21-25 Female Lille
3/28/2011 0:35:38 21-25 Female
3/28/2011 0:36:25 21-25 Male nice
3/28/2011 10:40:47 21-25 Female Ile de Re
3/28/2011 11:08:14 21-25 Female Gap
3/28/2011 13:13:46 26-35 Female
e e erg,
Germany
3/28/2011 13:36:53 36-45 Female Beyrouth
3/28/2011 14:44:32 15-20 Female
e cannet es
maures
3/28/2011 15:30:48 21-25 Female casablanca Morocco
3/28/2011 18:51:17 21-25 Male Seoul
3/28/2011 20:39:01 21-25 Male Tokyo Japan
3/29/2011 14:30:59 21-25 Female Strasbourg
4/1/2011 15:01:54 21-25 Male brussels Belgium
8/4/2019 Survey for CUSTOMER of Hostels
4/47
4/5/2011 17:15:48 21-25 Female Orsay (91)
8/4/2019 Survey for CUSTOMER of Hostels
5/47
Are you used to
stay in hostels,backpackers,
guesthouses or
any type of budget
accommodations ?
When you are
staying in a hostel(backpacker,
guesthouse) are
you ready to share
the bathroom?
When you are
staying at a hostel(backpacker,
guesthouse), are
you ready to share
the toilets?
When you are staying
at a hostel
(backpacker,
guesthouse), are youready to share your
room with people
from the opposite
sexe ?
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No Yes Yes Yes
Yes Yes Yes No
Yes Yes Yes Yes
No Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No Yes Yes No
Yes No No Yes
Yes Yes Yes Yes
No Yes Yes Yes
Yes Yes Yes
Yes Yes Yes Yes
Yes No Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes
No
8/4/2019 Survey for CUSTOMER of Hostels
6/47
No No No Yes
Yes Yes Yes Yes
Yes No No No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes No
No No Yes Yes
Yes Yes Yes Yes
No No No Yes
Yes No No No
No No No No
Yes No Yes No
Yes Yes Yes No
Yes No Yes Yes
Yes No No No
No Yes Yes Yes
Yes Yes No No
Yes Yes Yes Yes
Yes Yes No Yes
Yes Yes Yes Yes
Yes Yes Yes No
Yes Yes Yes Yes
Yes No Yes Yes
Yes Yes Yes Yes
8/4/2019 Survey for CUSTOMER of Hostels
7/47
No No No Yes
Yes Yes Yes No
No No No No
Yes No No Yes
Yes Yes Yes Yes
Yes No No No
Yes No Yes Yes
Yes Yes Yes No
No No No No
No No No No
Yes Yes Yes Yes
Yes Yes Yes No
Yes Yes Yes Yes
No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes No
Yes Yes Yes Yes
No No No Yes
Yes Yes Yes No
No No No Yes
Yes Yes Yes Yes
Yes No No No
No No No Yes
Yes Yes Yes No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
8/4/2019 Survey for CUSTOMER of Hostels
8/47
Yes Yes Yes Yes
8/4/2019 Survey for CUSTOMER of Hostels
9/47
In a hostel
(backpacker,
guesthouse) withhow many people
are you be ready
to share your room
?
According to you,
under which
rate/night a hostel(backpacker,
guesthouse) will
be of mediocre
quality ?
What is your
maximum budget
for a one nightaccommodation
(hostel,
backpacker,
guesthouse)?
According to you,
what is the most
important criteria
when staying in ahostel
(backpacker,
guesthouse)?
[Security]
According to you,
what is the most
important criteria
when staying in ahostel
(backpacker,
guesthouse)?
[Cleanliness]
6 None 30 5 2
Any 20 30 2 5
4 10 40 5 4
8 10 80 2 4
Any 10 40 3 4
Any 10 15 3 1
3 20 35 3 1
Any 25 30 3 5
Any 20 50 1 1
Any 15 25 4 4
Any 15 40 1 3
4 15 25 2 1
1/2/2003 15 50 1 1
Any 10 20 3 3
4 30 50 4 5
Any None 25 3 3
6 15 30 3 4
4 15 30 5 5
2, 3, 4, 5 15 20 2 3
Any 15 30 1 2
2, 3, 4, 5 15 35 2 1
Any 15 30 1 3
3 15 25 1 2
8/4/2019 Survey for CUSTOMER of Hostels
10/47
None 30 40 1 2
Any 15 25 2 4
None, 3 20 35 4 3
4 None 30
Any 25 40 3 1
6 15 20 1 3
3 10 20 4 2
8 10 50 4 5
3 15 25 2 3
8, Any 20 35 5 4
None, 1, 2, 3, 4 20 40 3 5
Any 20 20 2 4
None 10 30 2 2
3 10 15 1 1
3 10 35 1 1
None 30 35 1 1
None 40 70 2 1
None 30 40 1 1
1/2/2003 20 50 1 1
3 20 30 1 2
3 25 50 3 5
4 20 25 1 1
1, 2, 3, 4, 5, 6 15 40 2 1
2 40 100 1 2
Any 10 35 2 4
8 10 20 5 4
4 15 25 1 1
None 25 50 3 1
6 20 25 2 1
1/2/2003 15 25 2 4
3 15 30 2 2
8/4/2019 Survey for CUSTOMER of Hostels
11/47
1 10 50 4 5
None 25 50 3 1
None 20 40 4 3
4 25 70 2 1
6 15 40 2 2
None 15 35 4 5
3 15 30 3 5
3 25 40 2 2
1 10 25 1 2
None 15 40 3 1
1 35 60 4 5
6 20 20 1 1
4 15 25 3 4
4 15 30 2 21, 2, 3, 4, 5, 6, 7, 8,
Any None 15 5 4
5 None 15 1 1
8 15 35 1 1
5 None 30 3 2
2 10 25 4 5
3 25 40 1 3
3 10 30 1 2
8 15 25 1 2
1 40 25 2 1
1/2/2011 15 100 5 5
4 20 40 1 1
Any 10 25 2 2
3 20 40 3 1
5 15 40 4 3
Any 20 35 5 5
8/4/2019 Survey for CUSTOMER of Hostels
12/47
5/6/2011 None 20 1 4
8/4/2019 Survey for CUSTOMER of Hostels
13/47
According to you,
what is the most
important criteria
when staying in a
hostel(backpacker,
guesthouse)?
[Ambiance/Service
]
According to you,
what is the most
important criteria
when staying in ahostel
(backpacker,
guesthouse)?
[Location]
According to you,
what is the most
important criteria
when staying in ahostel
(backpacker,
guesthouse)?
[Price]
According to you,
are the following
services
necessary,
desirable or not
necessary in ahostel
(backpacker,
guesthouse)?
[Private lockers]
According to you,
are the following
services
necessary,
desirable or not
necessary in ahostel
(backpacker,
guesthouse)?
[Internet access]
1 2 1 Desirable Desirable
1 3 4 Desirable Necessary
5 4 4 Necessary Desirable
4 5 5 Desirable Necessary
5 2 1 Desirable Desirable
4 2 5 Desirable Necessary
2 1 2 Necessary Necessary
2 4 5 Desirable Desirable
3 2 2 Necessary Necessary
3 5 5 Desirable Necessary
5 2 2 Necessary Desirable
1 1 1 Desirable Desirable
3 3 2 Necessary Necessary
2 1 1 Necessary Desirable
4 5 4 Not necessary Desirable
1 1 1 Desirable Necessary
5 4 5 Necessary Desirable
4 5 4 Necessary Desirable
2 2 1 Necessary Necessary
3 4 3 Desirable Necessary
2 2 3 Necessary Desirable
5 2 4 Necessary Desirable
3 1 2 Necessary Necessary
8/4/2019 Survey for CUSTOMER of Hostels
14/47
3 5 4 Desirable Necessary
3 4 5 Desirable Necessary
1 4 4 Desirable Necessary
1 1 Desirable
4 1 2 Desirable Desirable
2 1 1 Desirable Desirable
5 1 3 Necessary Desirable
3 1 2 Desirable Necessary
2 4 4 Desirable Desirable
4 5 5 Necessary Desirable
4 3 4 Necessary
1 3 5 Desirable Not necessary
3 1 1 Not necessary Not necessary
3 1 Necessary Desirable
3 2 2 Necessary Desirable
2 1 1 Necessary Desirable
5 4 3 Necessary Desirable
2 2 1 Necessary Desirable
3 2 2 Necessary Necessary
3 4 2 Necessary Necessary
2 4 4 Necessary Necessary
3 3 2 Necessary Desirable
1 2 2 Necessary Necessary
5 3 4 Necessary Desirable
5 1 3 Desirable Desirable
2 3 1 Necessary Necessary
2 2 3 Necessary Necessary
5 4 2 Desirable Desirable
2 1 1 Not necessary Not necessary
3 5 4 Necessary Necessary
3 3 1 Necessary Desirable
8/4/2019 Survey for CUSTOMER of Hostels
15/47
3 2 5 Not necessary Necessary
5 4 2 Desirable Desirable
5 2 1 Necessary Desirable
2 1 1 Necessary Desirable
4 2 2 Necessary Desirable
3 3 4 Desirable Necessary
3 4 4 Desirable Necessary
1 3 3 Necessary Necessary
3 2 1 Necessary Desirable
5 4 2 Desirable Desirable
4 5 4 Necessary Desirable
3 2 2 Necessary Necessary
Necessary
1 5 2 Desirable Necessary
1 3 1 Necessary Necessary
2 3 1 Desirable Desirable
2 2 2 Necessary Necessary
3 2 1 Necessary Desirable
1 2 1 Desirable Necessary
3 5 5 Necessary Necessary
5 2 4 Necessary Desirable
4 5 3 Necessary Necessary
4 5 3 Necessary Necessary
3 2 1 Desirable Not necessary
5 4 5 Desirable Necessary
3 3 2 Necessary Desirable
3 2 1 Necessary Necessary
4 2 3 Desirable Desirable
5 1 2 Necessary Necessary
4 5 5 Necessary Necessary
8/4/2019 Survey for CUSTOMER of Hostels
16/47
5 3 2 Desirable Desirable
8/4/2019 Survey for CUSTOMER of Hostels
17/47
According to you,
are the following
services
necessary,
desirable or not
necessary in ahostel
(backpacker,
guesthouse)? [24H
reception]
According to you,
are the following
services
necessary,
desirable or not
necessary in ahostel
(backpacker,
guesthouse)?
[Restaurant]
According to you,
are the following
services
necessary,
desirable or not
necessary in ahostel
(backpacker,
guesthouse)?
[Bar]
According to you,
are the following
services
necessary,
desirable or not
necessary in ahostel
(backpacker,
guesthouse)?
[Entertainment]
According to you,
are the following
services
necessary,
desirable or not
necessary in ahostel
(backpacker,
guesthouse)?
[Room service]
Desirable Desirable Not necessary Not necessary Not necessary
Desirable Not necessary Not necessary Desirable Not necessary
Desirable Desirable Necessary Desirable Desirable
Desirable Desirable Necessary Desirable Desirable
Desirable Desirable Desirable Desirable Necessary
Not necessary Desirable Desirable Not necessary Not necessary
Necessary Desirable Necessary Desirable Necessary
Desirable Not necessary Desirable Not necessary Not necessary
Desirable Desirable Not necessary Not necessary Not necessary
Necessary Not necessary Desirable Desirable Not necessary
Not necessary Not necessary Not necessary Not necessary Desirable
Desirable Not necessary Not necessary Not necessary Not necessary
Not necessary Not necessary Desirable Not necessary Not necessary
Desirable Not necessary Not necessary Not necessary Not necessary
Necessary Not necessary Necessary Desirable Not necessary
Desirable Desirable Desirable Not necessary Not necessary
Desirable Desirable Necessary Necessary Desirable
Desirable Not necessary Desirable Desirable Not necessary
Desirable Not necessary Not necessary Desirable Desirable
Desirable Not necessary Desirable Desirable Desirable
Desirable Desirable Necessary Desirable Not necessary
Desirable Not necessary Not necessary Not necessary Necessary
Desirable Not necessary Desirable Not necessary Not necessary
8/4/2019 Survey for CUSTOMER of Hostels
18/47
Necessary Desirable Desirable Not necessary Not necessary
Desirable Not necessary Desirable Desirable Desirable
Desirable Desirable Desirable Desirable Desirable
Not necessary Not necessary
Not necessary Not necessary Not necessary Not necessary Not necessary
Necessary Not necessary Desirable Not necessary Not necessary
Necessary Not necessary Not necessary Not necessary Desirable
Necessary Not necessary Not necessary Not necessary Not necessary
Not necessary Not necessary Not necessary Not necessary Not necessary
Desirable Not necessary Not necessary Desirable Not necessary
Necessary Not necessary Not necessary Not necessary Necessary
Desirable Not necessary Not necessary Not necessary Not necessary
Not necessary Not necessary Not necessary Not necessary Not necessary
Not necessary Desirable Not necessary Not necessary Not necessary
Desirable Not necessary Not necessary Not necessary Not necessary
Desirable Desirable Desirable Not necessary Not necessary
Desirable Not necessary Not necessary Not necessary Not necessary
Not necessary Not necessary Not necessary Not necessary Necessary
Necessary Desirable Desirable Not necessary Not necessary
Necessary Not necessary Not necessary Not necessary Not necessary
Desirable Not necessary Not necessary Not necessary Not necessary
Desirable Desirable Desirable Not necessary Not necessary
Desirable Not necessary Not necessary Not necessary Necessary
Necessary Desirable Not necessary Not necessary Desirable
Necessary Not necessary Not necessary Desirable Desirable
Desirable Not necessary Desirable Desirable
Necessary Desirable Desirable Not necessary Not necessary
Necessary Not necessary Not necessary Not necessary Not necessary
Necessary Desirable Desirable Desirable Desirable
Desirable Not necessary Not necessary Not necessary Not necessary
Desirable Not necessary Not necessary Not necessary Desirable
8/4/2019 Survey for CUSTOMER of Hostels
19/47
Desirable Not necessary Not necessary Not necessary Desirable
Necessary Not necessary Not necessary Not necessary Not necessary
Not necessary Not necessary Not necessary Desirable Not necessary
Desirable Not necessary Necessary Desirable Necessary
Necessary Not necessary Not necessary Desirable Desirable
Necessary Not necessary Not necessary Desirable Necessary
Desirable Desirable Necessary Desirable Not necessary
Not necessary Not necessary Not necessary Desirable Not necessary
Desirable Necessary Not necessary Desirable Desirable
Not necessary Not necessary Not necessary Not necessary Desirable
Necessary Not necessary Not necessary Not necessary Desirable
Necessary Desirable Not necessary Not necessary Not necessary
Desirable Not necessary Desirable Necessary Necessary
Necessary Desirable Necessary Necessary Desirable
Desirable Not necessary Desirable Not necessary Not necessary
Desirable Not necessary Necessary Desirable Not necessary
Necessary Desirable Not necessary Not necessary Desirable
Desirable Not necessary Desirable Not necessary Not necessary
Desirable Not necessary Necessary Necessary Not necessary
Not necessary Not necessary Not necessary Not necessary Not necessary
Desirable Not necessary Not necessary Not necessary Not necessary
Desirable Desirable Not necessary Desirable Not necessary
Not necessary Not necessary Desirable Not necessary Not necessary
Not necessary Not necessary Not necessary Not necessary Desirable
Necessary Necessary Necessary Necessary Desirable
Necessary Desirable Not necessary Not necessary Not necessary
Necessary Desirable Desirable Necessary Desirable
Desirable Desirable Desirable Not necessary Not necessary
Desirable Desirable Desirable Desirable Desirable
Desirable Desirable Desirable Not necessary
8/4/2019 Survey for CUSTOMER of Hostels
20/47
Necessary Not necessary Desirable Desirable Not necessary
8/4/2019 Survey for CUSTOMER of Hostels
21/47
According to you,
are the following
services
necessary,
desirable or notnecessary in a
hostel
(backpacker,
guesthouse)? [TV]
,
are the following
services
necessary,
desirable or not
necessary in a
hostel
(backpacker,guesthouse)?
[Handicaped
people
accessibility]
According to you,
are the following
services
necessary,
desirable or not
necessary in ahostel
(backpacker,
guesthouse)?
[Fitted kitchen]
How do you lookfor information
when you are
looking for a place
to stay ?
According to you,
what is the best
way to judge on
the quality of a
hostel(backpacker,
guesthouse) ?
[Physical evidence
(look, location...)]
Not necessary Not necessary Not necessary
r en s an
relatives, Travel 1
Desirable Desirable Necessary
nternet, our sm
Offices, Locals 5
Desirable Necessary Desirable
nternet, r en s
and relatives 4
Desirable Desirable Desirable
nternet, r en s
and relatives, Travel 3
Desirable Desirable Necessary
nternet, r en s
and relatives, 1
Not necessary Necessary Necessary Internet 1
Desirable Desirable Desirable
nternet, r en s
and relatives 2
Not necessary Necessary Desirable
n erne , r en s
and relatives 5
Not necessary Desirable Not necessary
n erne , r en s
and relatives 3
Not necessary Desirable Desirable Internet 1
Not necessary Desirable Not necessary Internet 3
Desirable Desirable Necessary
nternet, r en s
and relatives, Travel 1
Not necessary Desirable Desirable Internet 2
Not necessary Necessary Necessary
nternet, r en s
and relatives, Travel 3
Not necessary Desirable Necessary Internet 4
Not necessary Not necessary Desirable
nternet, our sm
Offices, Friends and 2
Desirable Desirable Desirable
nternet, rave
guides 5
Not necessary Necessary Necessary Internet 4
Not necessary Desirable Necessary
nternet, r en s
and relatives, Travel 1
Desirable Necessary Necessary
nternet, our sm
Offices, Friends and 2
Not necessary Necessary Desirable
nternet, r en s
and relatives 4
Not necessary Necessary Necessary
n erne , r en s
and relatives 2
Not necessary Not necessary Desirable
n erne , r en s
and relatives 2
8/4/2019 Survey for CUSTOMER of Hostels
22/47
Not necessary Necessary Desirable
nternet, r en s
and relatives 2
Not necessary Not necessary Not necessary Internet 4
Desirable Necessary Necessary
nternet, our sm
Offices, Travel 4
Not necessary Desirable
nternet, rave
guides 2
Not necessary Not necessary Not necessary
nternet, r en s
and relatives, Travel 1
Not necessary Necessary Desirable
nternet, r en s
and relatives, 2
Not necessary Not necessary Desirable
nternet, r en s
and relatives, Travel 2
Not necessary Desirable Desirable
n erne , rave
guides 2
Not necessary Not necessary Not necessary
n erne , r en s
and relatives, 2
Not necessary Not necessary Desirable
nternet, r en s
and relatives, 5
Not necessary Desirable Desirable
nternet, rave
guides 5
Not necessary Not necessary Not necessary Travel guides 3
Desirable Not necessary Not necessary Internet 3
Desirable Not necessary Desirable
nternet, our sm
Offices 1
Desirable Desirable Desirable
nternet, our sm
Offices, Friends and 2
Desirable Necessary Not necessary
nternet, r en s
and relatives, Travel 2
Desirable Not necessary Desirable
nternet, r en s
and relatives, Travel 2
Necessary Necessary Desirable Internet 2
Not necessary Not necessary Not necessary
nternet, our sm
Offices, Friends and 1
Desirable Necessary Necessary Internet 1
Necessary Necessary Desirable
nternet, our sm
Offices, Travel 5
Not necessary Desirable Desirable
n erne , r en s
and relatives 2
Not necessary Necessary Desirable
n erne , our sm
Offices, Friends and 3
Not necessary Necessary Desirable
nternet, r en s
and relatives, Travel 1
Not necessary Desirable Desirable Internet 4
Not necessary Necessary Desirable Internet 2
Not necessary Desirable Desirable Internet 2
Desirable Desirable Desirable Internet 2
Desirable Necessary Necessary
nternet, r en s
and relatives, Travel
Not necessary Desirable Not necessary
nternet, rave
guides 4
Desirable Desirable Desirable
nternet, r en s
and relatives 2
8/4/2019 Survey for CUSTOMER of Hostels
23/47
Necessary Necessary Necessary
nternet, r en s
and relatives 4
Desirable Desirable Desirable Internet 2
Desirable Desirable Desirable
nternet, r en s
and relatives, Travel 1
Necessary Desirable Not necessary
nternet, oca s
(shopkeepers, 2
Not necessary Not necessary Desirable
nternet, r en s
and relatives, Travel 1
Necessary Necessary Desirable
nternet, rave
guides 5
Necessary Necessary Not necessary
nternet, r en s
and relatives 2
Desirable Necessary Not necessary
n erne , r en s
and relatives, Travel 2
Desirable Necessary Desirable
n erne , rave
guides 2
Not necessary Desirable Not necessary
nternet, r en s
and relatives 1
Desirable Desirable Not necessary
nternet, r en s
and relatives 3
Desirable Necessary Necessary
nternet, r en s
and relatives, Travel 1
Desirable Not necessary Necessary
nternet, r en s
and relatives,
Not necessary Desirable Necessary
nternet, rave
guides 4
Desirable Desirable Necessary Internet 2
Not necessary Desirable Desirable
nternet, r en s
and relatives, 5
Not necessary Necessary Not necessary
nternet, r en s
and relatives, Travel 2
Not necessary Necessary Not necessary
nternet, r en s
and relatives 1
Desirable Necessary Necessary
nternet, our sm
Offices 3
Desirable Not necessary Not necessary
nternet, r en s
and relatives 2
Not necessary Desirable Necessary
n erne , rave
guides 4
Not necessary Desirable Desirable
n erne , rave
guides 1
Not necessary Necessary Necessary
nternet, r en s
and relatives, 2
Not necessary Desirable Not necessary Internet 1
Necessary Desirable Desirable Internet 3
Desirable Desirable Not necessary Internet 1
Desirable Desirable Desirable Internet
Not necessary Desirable Not necessary
nternet, our sm
Offices, Friends and 1
Necessary Necessary Desirable
nternet, our sm
Offices 2
Desirable Desirable Necessary
nternet, our sm
Offices, Friends and 5
8/4/2019 Survey for CUSTOMER of Hostels
24/47
Not necessary Necessary Not necessary
nternet, r en s
and relatives 2
8/4/2019 Survey for CUSTOMER of Hostels
25/47
According to you,
what is the best
way to judge on
the quality of ahostel
(backpacker,
guesthouse) ?
[Price]
According to you,
what is the best
way to judge on
the quality of a
hostel(backpacker,
guesthouse) ?
[Travel guides
recommendation]
According to you,
what is the best
way to judge on
the quality of ahostel
(backpacker,
guesthouse) ?
[Internet website]
According to you,
what is the best
way to judge on
the quality of ahostel
(backpacker,
guesthouse) ?
[Word of mouth]
What is your name
?
3 5 5 1 Louise
1 3 2 4 James
4 4 5 5 Helene
4 4 4 4 thomas
4 5 3 2 Lucie
2 4 4 1 Jonathan
2 2 2 3 Imke Brinkmann
4 1 2 5 Saerom Kang
2 1 1 1 Jad Barakat
3 2 2 1 Alberto
2 3 2 3 Rodolphe
1 2 4 1 Fabea
2 3 2 2 Caroline
4 1 4 1 Zo
4 5 5 4 lucas
5 1 2 1 Marie
3 3 4 3 Eduardo Blanco
4 5 5 5 Blandina
1 2 3 2 Casimir Spriet
3 1 4 2 Nadia Synde
1 3 2 1 elodie
4 5 3 1 Livia R. Igncio
4 5 3 1 Izabella
Pas Boulon
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5 4 3 1 Alexandre
5 3 3 4 Ahmed Moustafa
5 4 5 2 Yoav
3 3 3 2 Mo
3 1 2 1 Ashild
1 2 4 3 Mic
3 1 4 5 Kim
5 3 4 1 Lucien
2 4 4 1 Brendan
4 3 4 3 Omri
4 4 2 4 Dorian
2 5 1 4 Nathan the Small
4 3 1 1
aure- mmanue e
Peyret
3 5 3 2 claire
3 2 3 2
2 1 4 1 maxime roger
1 5 3 4 Lucie Pa
2 2 2 2 elodie
3 2 2 1 ...
2 1 2 3
4 4 1 2 Julien monge
3 2 3 1
3 1 4 1 albane.mb
2 3 5 4 alyss
5 1 2 3 Julie Phoeung
5 3 4 1 Marie
2 2 2 2 Zaz
1 4 3 5 emilie
Anas
3 3 4 5 Tony
3 2 3 2 Jules Grossi
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4 3 3 3
1 4 3 5 emilie
5 3 4 2 Pakito
1 1 1 3 Lala
2 2 2 2 Nawel
1 4 3 5 christina
3 4 3 2 Titou
2 1 1 1 Sandra
3 1 1 2 cacahute
3 4 5 2 j
3 3 4 5 constance
3 3 3 1 Ben
pc
marie
3 1 2 5 Arnaud
2 3 1 1 francky
4 2 3 1 Quentin
3 1 1 3 Ananas
1 1 1 1 Marie
2 2 1 1 Lise
1 3 1 1 bidule
5 2 3 1 Angelina
5 2 3 4 Nadge
3 1 5 4 Kati
2 2 3 1 Nadine A
3 4 4 3 lau
3 2 2 2 zineb
Ian
3 4 5 3 ISHII, Shunsuke
1 5 3 4
Sophie
5 5 4 3 patrick buchler
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5 4 3 1
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According to you,
what need to be inthe surrounding of
the hostel
(backpacker,
guesthouse) ?
ops, g t e,
Cultural activities,eac es, ops,
Nightlife,eac es, g t e,
Restaurantsops, g t e,
Restaurants,eac es, ops,
Nightlife, Culturaleac es, ops,
Nightlife,ops, g e,
Touristicg e,
Restaurantsg t e, u tura
activities,
Shops, Restaurantsg t e,
Restaurants,
ops, g t e,Restaurants,
g t e,
Sports/outdoorseac es, ops,
Nightlife,eac es, ops,
Nightlife,g t e, u tura
activities, Touristiceac es, ops,
Nightlife, Culturaleac es, g t e,
Cultural activities,ops, g t e,
Restaurants,ops, g t e,
Restaurants,ops,
Popular/typicalg e,
Restaurants,
8/4/2019 Survey for CUSTOMER of Hostels
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eac es, ops,
Nightlife,g t e, u tura
activitieseac es, g t e,
Restaurants,eac es, g t e,
Restaurantsg t e,
Restaurants,eac es,
Restaurants,eac es, ops,
Nightlife,g e,
Restaurants,ops, es auran s,
Popular/typical
Beaches, Nightlifeestaurants,
Popular/typical
Restaurants
Shops, Restaurantseac es,
Restaurants,ops, g t e,
Restaurants,estaurants,
Cultural activities,
Beaches, Shopseac es, ops,
Restaurants,ops, estaurants,
Touristicops, g t e,
Touristicops, estaurants,
Cultural activities,ops, our s c
neighbourhoodg e,
Restaurants,eac es, ops,
Nightlife,ops, g t e,
Cultural activitieseac es, ops,
Nightlife,
eac es, ops,Nightlife,eac es, g t e,
Restaurantsops, g t e,
Restaurants,ops, u tura
activities,
Shops, Nightlife
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eac es, g t e,
Popular/typicaleac es, g t e,
Restaurantsu tura act v t es,
Popular/typicalops, u tura
activitiesops, u tura
activities,eac es, g t e,
Restaurants,g t e,
Restaurants,ops, g e,
Cultural activities,eac es, ops,
Sports/outdoorsestaurants,
Cultural activities,opu ar typ ca
neigbourhood,eac es, ops,
Restaurants,ops, g t e,
Restaurants,
eac es, ops,
Nightlife,eac es, ops,
Sports/outdoorseac es, g t e,
Cultural activities,eac es, ops,
Nightlife,ops, g t e,
Cultural activitieseac es, g t e,
Popular/typicaleac es, g t e,
Touristiceac es, ops,
Nightlifeops, g e,
Restaurants,ops, estaurants,
Sports/outdoorsg t e,
Restaurantsestaurants,
Sports/outdoors
eac es, ops,Restaurantsops,
Popular/typicalops, estaurants,
Cultural activities,ops, estaurants,
Touristiceac es, g t e,
Restaurants,
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g t e,
Restaurants,
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a ype o
services would
you
recommend to
a hostel
(backpacker,
guesthouse) ?
Can you please give an
example of a hostel
(backpacker, guesthouse)
you particularly liked and
the reason why?
an you p ease g ve an
example of a hostel
(backpacker,
guesthouse) that
particularly
disappointed you and
the reason why?
Pice(s)
commune(s)
agrables
(internet, tv,
cuisine
commune...)
Accueil
chalereux et
helpful
(dispenses
d'infos sur la
ville, la rgion,
cartes...)
Ah oui ! y'avait un hostel
Varsovie qui tait super: bien
situ, trs propre, lumineux,
ambiance trs sympa, literie
en bon tat, grande salle
commune avec cuisine, frigo,
grands canaps, tv, PC avec
internet, terrasse.
j'ai failli me faire
electrocute dans la
douche d'un htel en
Inde, a compte?
Sinon, mais je doute que
a s'applique Cannes:
coupures
d'eau/d'electricit, et +
gnralement salet,
bruit...
Laundry, Tourist
info,
Event/activiy
nights
Drift In, In nadi Fiji,Absolutely
Amazing people, cooked
meals, homey and nice
enviornemeny, close to shops
and beach. nature all around
will never for get
Name forgotten, Located
in Copacobana Bolivia
Dirty, Hard bed, Loud,
Only stayed about 8
hours not even through
the night.
Des soires /
concerts au sein
de l'Hostel! avecparticipation des
customers! :)
Belushi's = TROP cool l'quipequi grait le bar et l'ambiance
au sein de l'hostel. Aucun.
- Breakfast
included
- Private lockers
- Kitchen
- Possibility of
buying drink &
snacks
"Heart of gold hostel" in Berlin
because it is well located in the
city-centre, it offers a nice
atmosphere, rooms' security,
nice price, free breakfast if you
stay more than free night
(added-value).
A youth hostel in London
(don't remember the
name), because we were
in a mixed-room (I don't
care, but we didn't have
the choice) & the
bathrooms were not
really clean enough.
none not really absolutly not
Luggage room
after check-out /
bed sheet, pillow
/ Tour and
activity
information /
CLEANLINESS
Wombat's (Wien, Munchen) -
very clean, modern / good
atmosphere to get along with
other backpackers
Balmers house -
tooooooo dirty toilet and
shower room, no hot
water,(even though the
atmosphere among
backpackers were nice, I
don't remember anything
except super dirty shower
room)
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St. Christopher's Inn-Berlin.
The rooms, food, bar, and
atmosphere exceeded my
expectations.
Partnerships
with city tours
Terrace
Common
spaces/bar
Clicks - London
Hme - Valencia
Very big common spaces with
entertainment/ bars + open
kitchen at your wish
Leon hostel - london
cheap rooms very dirty ,
more for people that lived
there than for travellers
The Summer Tavern in
Singapore because it is really
cozy, clean and well-located.
restaurant
there was on in Dublin near
O'conell street. good
ambiance, friendly and clean
- Possibility to
store luggagesbefore check-in
time and after
check-out
- Kitchen with
equipments and
basic food (salt,
pepper, oil...)
- Good
counselling on
things to do
around
- Breakfast nottoo early
- Internet
- If close to
outdoor
activities: rental
or lending of
material
- If no 24h
reception,
possibility to
arrive during the
night and to
settle in rooms
(by giving the
entry code, or
leaving keys
somewhere...)
Chez Jean, Montreal. I really
liked it because it was veru
much like a family house. They
organized big pasta meals at
nights, breakfast was self
service whenever we wanted
in the morning...
They also had lots of old but
cool stuff to lend for free, such
as winter sport equipments
(ice skates and sled...)
A youth hostel in Kyoto,
the most crappy and
probably out of safety
standards ever. Big
crowded tatami
dormrooms, incense to
kill mosquitos, very small
common rooms, holes in
the roof, electric cables
everywhere... no shower
and only 2 toilets.
But I can't say that I
disliked it, we finally
stayed a full week
because the
athmosphere and people
were great. And of
course it was the
cheapest YH of the city.
To replace the inexistant
showers, they offered us
free entrance to the
"public baths" with
jacuzzis and saunas.
A good example to show
that cleanliness and good
sleep are not always the
main criterias!
Tour of the city,
pub crawls,
sports, games
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Lockers outside
the rooms, in the
corridor, to don't
borrow the
others when you
have to go out
early and make
your bag.
Milan (HI hostel) - organized,
clean, near from metro station
(very important!)
The yellow - Rome : Clean, the
borrow you ipads to use
internet, not expensive and i
can say that i had a lot of fun in
the parties that they did and
knew a lot of people
Urbany Hostel - Barcelone :
CHEAP! reallly clean, with
private toilette, wonderful
breakfeast, and take the guest
to parties in the city.
Santa Monaca - Florence
: There was a lot of
people in the same room,
a lot of old people in the
hostel, it was not really
clean and well, kind of
dead...
Babel fish. Nurenberg.
Cheap, close to the traib
station, clean, nice staff
Pick up from
train station or
airport
Auberge chez Jean Montreal:
in the middle of the city
cheap
with breakfest
with nice and friendly
managers
It is unmissable
to have some
little partys and
theme evenings
per month. Sothe guests get
also a reason to
come back just
for seeing their
ancient
friends(roommat
es and
staff)made in
hostel time. It is
inviting, cordial
and warm.
http://www.lollishome.de/fr/
The rooms own their own
charme because of their
special style. Every room has a
special theme and the prices
are very accommodating as
well as correct. The staff of the
service/reception is open-
minded, friendly and always
ready to help you with any kind
of problems.
No. I don't remember a
bad one.
luggage room Berlin : clean, restaurant, bar
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Private free
lockers and
breakfast
included. When
not included, a
cheap price for
breakfast.
Hostel Sweet Dreams, in
Venice. The guy who works
there is very cool, and the
hostel was pretty cozy: big
room, great breakfast, clean
bathrooms, and located in a
safe place. We were in 4, and
the room was only for us 4.
There weren't lockers, but the
room was only for us.
Hostel HI Piero Rotta, in
Milan. The hostel was
big, but the employees
there weren't very nice.
The rooms for boys and
girls were separated, so
we friends couldn't stay
all together. The
bathrooms were far from
the room, and the
location of the hostel was
also far from everything.
Plus, we needed
(obligatory) to buy the
member-card of the
hostel (Hostels HI), and
there was nothing about
that on the website.
breakfest
included
4 you Munchen, because was
really clean and safe, the
breakfest was included and
really good, the rooms wasn't
to many people and the
location is perfect (near to the
main station).
Sant Jordi Les Corts Hostel,
because it is really clean and
small, the bathrooms are really
good and it looks like a house(there are internet, tv, video
game, wi, kichen...), so you
don't feel that you are in a
Hostel, and it is close to one
train station (metro)
Youth Hostel Piero Rotta
in Milan, because it was
too big, thebathroom/toilets were to
many people, there was
some strange people and
internet didn't work good.
Nice beds and
sheets
zocalo hostel in Mexico City. It
had people from everywhere,
and was very clean
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To look after
your luggage
and valuablestuff if they don't
have any locker.
And let you
leave the
luggage for a
day after you
check out.
To offer
coffee/tea and
water for sale.
City maps.
Bonita in Ipanema/Rio de
Janeiro/Brasil:
http://www.bonitaipanema.com
/. It was clean and cute and
had a bar/breakfast caf,
which was perfect as I was
travelling alone and wanted to
meet people. As I was on a
business trip it was a must that
they offered single rooms (with
the opportunity to choose
between shared/private
bathroom). Their staff were
great. And their customers
were a mix of young tourists
and older people who were on
longer business/study related
trips and stayed there for
months.
When I was younger I could
deal with more shabby hostels
and didn't care too much about
sharing bedroom. Now it's a
must for me that they're clean
and look nice and I prefer to
get my own room. But I still
prefer hostels to hotels
because 1: it's cheaper and 2:
you get to meet new people.
Faisal in East Jerusalem:
http://www.angelfire.com/
vt/faisalhostel/
A pro Palestinian hostel
next to the famous
Damascus gate of the
Old City. Their location is
great but it's sooo dirty.
I stayed there for three
weeks almost four year
ago, when I was 24, and
back then I loved it.
Because I met nice
people, it was cheap and
because of their location.
Now I would never stay
there. It's so shabby. And
when I was younger I
didn't mind to share
doorms with 12 other
people (men and women)
but now I prefer to stay
alone, and if I'm travelling
with my boyfriend a
private room is a must.
I would
reccomend a
common
room/terrace
where young
travellers can
meet and have a
chat in a friendly
environment.
I liked very much a hostel in
Luxor, Egypt, which was
situated just outside the
touristic area. It was cheap
and not to clean, but with very
friendly staff. It had a beautiful
roof terrace where you could
have a mint tea and meet with
the other guests
A hostel in China, which
was too expensive
compared to the service
offered and the
unkindness of the
owners.
Laundry
Tourist
information
Equipment rental
(e.g., bicycle,
motorbike, etc)
Red Lantern House, Beijing,
China
Helpful staff
Internet
Very clean
Not too expensive
Laundry service
Close to subway and lots of
shops and restaurants
Safe neighbourhood
A few places in Vietnam
and Malaysia -
Expensive rooms
Dirty
Unfriendly staff
Rooms without windows
and concrete floors - like
a prison
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A hostel in Rio de Janeiro
(Brasil): it was perfectly
located, the ambiance was
cool, it was really cheap and
there were a lot of activities
available to the customers
(from touristic tour to "hostel
parties").
A hostel in Budapest
(Hongary): it was a bit far
from the center, not that
cheap. It was really
clean, security was
impeccable, but there
were no ambiance
whatsoever. The result
being I never wanted to
get back to the hostel at
night, every minute I
spent there felt like a
minute lost to visit the
city.
laundry is nice.
lockers, booking
transportation,
most important
is local staff that
areknowledgeable
and interested in
sharing info
about the area.
even better is if
the owner is
working and
personally
present every
day.
Golden Gobi, Mongolia.
Honest, approachable owner
who helped book tours, had
always been in the community
and would arrange for you to
meet other providers if she
didnt have what you wanted.
Some places in China,
where lots of money
spent on facilities and
decoration, but no
character and no helpful
staff.
Southern Laughter Lodge,
Queenstown, NZYHA Wanaka, NZ
YHA Mt.Cook, NZ
Cool Bananas, Town of 1770,
Australia
Cairns Beach House, Cairns,
Australia
Arts Factory, Byron Bay,
Australia
- organized tours
- travel agency
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Friendly staff
who have
information such
as taxi numbers,
bus information
etc.
I had a great experience in a
small guesthouse which was
just opening (I didn't know that)
but they had put soap,
shampoo and toothpaste in the
bathroom for people who
forgot. It was just from the
supermarket but I thought it
was a good idea. They were
also very friendly, I was late
arriving but I called and they
stayed up. After my stay I got a
text message saying they
hoped I had enjoyed my stay. It
was a very good experience.
I stayed in a hostel where
the shower was in the
room. It was not a shared
room so it was weird but
not a problem for me
however the room was all
carpeted so in terms of
cleanliness it was far
from ideal!
Note used to
rest in this kind
of hostel Same answer than above Same answer than above
internet access
Sol e mar in Saint-Raphael -
located next to the sea, really
clean
an hotel with a lot of
noise
a hostel in Madrid (I don't
remember the name) because
it wad very clean, there were a
room for breakfast, a room
with computers. The bathroom
was in the room and there
were private lockers.
a hostel in Paris because
it was not in a good
place, it was not very
clean, beds were not
good and the bathroom
were in the corridor.
Anker hostel Oslo:
good place
cleanliness
Price
Backpacker in England :
Very dirty
very noisy
Bad place
Free Wifi
Breakfast
luggage area
lockers
Gothic Point Hostel,
Barcelona, Spain
Nice atmosphere (colours,
architecture...)
Very well located (historic
center, next to restaurants...)
Clean
Cleanness
service several
time a day
Backpaper located in Piccadily
circus in London because of its
very good location and correct
rooms.
Can't remember the
name but it was terribly
dirty. I couldn't even use
the bathroom;
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St Christopher hostels in
London: very clean, excellent
ambiance (a bar on the ground
floor with a different theme
each night of the week), good
locations (camden tow, london
bridge, greenwich...), free and
unlimited breakfast
A hostel in Barcelona because
it was cheap, clean and there
was a very nice atmosphere. It
was near the beach and
shops.
Internet Campanile, alberto hostel Guesthouse in lille. g
Laundry,
transportation to
train
station/airport
I like when reception is good
and service always available.
Dirty sheets. Share room
with too many people.
Internet Campanile, alberto hostel Guesthouse in lille. g
inn crowd hostel in Singapore:
clean, internet access, dorms,
shared bathroom, individual
lockers, good ambiance, 24h
reception, not too expensive,
typical neighborhood,organization of excursions.
locker
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To have a great
common room
so that people
feel at ease of
being there and
talking to peopleand sharing
stories
In malaysia, one hostel which
was an old house(more than
100years old) that had been
renovated in a colonial style.
The first floor was the
reception+common room(one
Tv +book+travel guides
available for reading)+eating
room+common kitchen. And
then upstairs bathoom+rooms.
It was clean, welcoming and it
was in the center with many
things to do around it. I met
many people there, people i
met again in other hostels later
on in my journey because wehad shared info. Therefore the
importance of word-of-mouth !
It was a hostel that was
in the books, the site
existed and said it was
open etc... Once I got
there ,they were going
through renovations and
there was no
reception....Just a white
board where people put
their names and until
when they were
staying....They put their
money in some small box
that was there... Maybe itwas a new concept, but I
wasn't charmed by it..
In the downtown of Cordoba,
Spain. The hotel was quiet, the
service was great and the
room was clean.
rental bikes, or
even scooter
Central Park studios at
Lexington Avenue (New
York).- Dirty
- little space (bunk beds
instead of twin beds)
- far from all shops
- street not really secured
- difference of
information between
internet (photos,
comments) and the
reality
Hostel in london with bar and
disco
In bratislava. Old, very
few people, not clean
bar, laundry,
internet
bratislava youth hostel, the
atmosphere was great
Youth hostel in munich
Munich, too expensive et
the location
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Just a place to
sleep with a
good
atmosphere
amongst people
In australia, I don't remember
the name, very friendly
atmosphere !
In australia, it was a
place where the staff was
really unfriendly and
treated client ass
numbers (industrial
backpackers)
Picadilly Circus backpapers,
for the location
hostel in london not clean
at all, shared shower
without any intimity.
-a tour guide inthe morning or
afternoon to
discover the city
-theme parties
(karaoke, pubs
rally, organized
parties in clubs,
...)
-possibility to
have a common
dinner once a
week (samefood for
everyone
cooked by the
hostel that you
pay very cheap
like 5 the
common dinner)
-washing-
machine
http://www.french.hostelworld.c
om/hosteldetails.php/Friendly-
Fun-Franks-Backpackers-Hostel/Riga/11407
The Friendly Fun Franks
Backpackers Hostel in Riga,
Latvia
The best atmosphere
experienced in a backpacker!
A lot of organized parties, a
bar inside, very very great
people working there.
I don't remember the
name, It was somewhere
in Northern Europe. The
address written in the
website was differentfrom the real one, we had
to go pick up the keys
somewhere, and go back
some streets further to
find the real place, it was
not clear at all, luckily we
arrived during the day, I
cant imagine someone
searching for it in the
night... The feeling you
lost money and you're
gonna sleep outside wasdisturbing, but we finally
found the place, very old
and a bit stincky, but still
possible to live in for
some days. (and cold
water for the shower,
very nice) Still, it's always
a good experience to
travel with backpackers.
. didn't try yet .
Internet booking
I've never been in one in
France, but I think the YHA
(Australia) are good exemples
of what I would look for in
France
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(optional)
breakfast
internet access
laundry
the possibility to
store luggage for
the day people
check out
Youth Hostel Oia, Santorini,
Greece
It's a beautiful building in a
good location, breakfast is
included, it's the cheapest
place to stay around there, it's
clean, the people who work
there are very friendly and
helpful, and it's relatively quiet
for a hostel. The only downside
is that there is no kitchen for
the guests to use.
I can't think of a
particular one right now.
Generally, dirty and noisy
is bad, so is rude or
unhelpful staff.
Touristic
guidance
The lily pad in Dali- China :
The service was more like a 3
stars hotel (room service-
beauty products-free internet
access-...) The staff was
professional and very helpful,
they have a restaurant with
affordable prices and verygood quality, you can access
the hostel easily by public
transportation.
The hump in Kunming -
China:
Extremely loud visitors,
too much smoking
everywhere and thelocation is in a very nasty
area (nothing of that was
listed on their website)
a laundry service
the blue hostel in paris, it was
well located (close to the train
station) and the reception was
open all night. No.
in my case, idlike to move
from city to
another
everyday.
(sometimes i
stayed at same
hostel for few
days...) but
laundry takes at
least 1day
usually.
backpackers
must stay 2
nights for just
laundry, its
stupid! i believe
this service will
be great help for
many
backpackers.
its bother to find restaurant in
the morning.
cleanliness is important
for me.
8/4/2019 Survey for CUSTOMER of Hostels
44/47
cheats free of
charche
in Barcelona, Valencia the
hostels are mostly very good
and the admosphere is realy
nice none untill now
8/4/2019 Survey for CUSTOMER of Hostels
45/47
PRICE SECURITY CLEAN AMBIANCE LOCATION1 5 2 1 2
4 2 5 1 3
4 5 4 5 4
5 2 4 4 5
1 3 4 5 2
5 3 1 4 2
2 3 1 2 1
5 3 5 2 4
2 1 1 3 2
5 4 4 3 5
2 1 3 5 2
1 2 1 1 1
2 1 1 3 3
1 3 3 2 1
4 4 5 4 5
1 3 3 1 1
5 3 4 5 4
4 5 5 4 5
1 2 3 2 23 1 2 3 4
3 2 1 2 2
4 1 3 5 2
2 1 2 3 1
4
5 1 2 3 5
4 2 4 3 4
1 4 3 1 4
2 1
1 3 1 4 1
3 1 3 2 1
2 4 2 5 14 4 5 3 1
5 2 3 2 4
4 5 4 4 5
5 3 5 4 3
1 2 4 1 3
1 2 2 3 1
2 1 1 3
1 1 1 3 2
3 1 1 2 1
1 2 1 5 4
2 1 1 2 2
2 1 1 3 2
4 1 2 3 4
2 3 5 2 4
2 1 1 3 3
4 2 1 1 2
3 1 2 5 3
1 2 4 5 1
3 5 4 2 3
2 1 1 2 2
1 3 1 5 4
4 2 1 2 1
Very
Important
28%
Important
27%
Relatively
important
12%
Not very
important
19%
Do not
matter
14%
Price
Very Important
31%
Important
26%
Relatively
important
21%
Not very
important
13%
Do not
matter
9%
16
11
Security
Cleanness
Price
Location
Ambiance
Very Importan
8/4/2019 Survey for CUSTOMER of Hostels
46/47
1 2 4 3 5
5 2 2 3 3
2 4 5 3 2
1 3 1 5 4
1 4 3 5 2
2 2 1 2 1
4 2 2 4 2
4 4 5 3 3
3 3 5 3 4
1 2 2 1 3
2 1 2 3 2
4 3 1 5 4
2 4 5 4 5
2 1 1 3 2
1
1
2 3 4 1 5
1 2 2 1 3
1 5 4 2 3
5 1 1 2 2
4 1 1 3 23 3 2 1 2
3 4 5 3 5
1 1 3 5 2
5 1 2 4 5
2 1 2 4 5
1 2 1 3 2
3 5 5 5 4
2 1 1 3 3
5 2 2 3 2
2 3 1 4 2
4 3 5 1
5 5 4 51 4 5 3
8/4/2019 Survey for CUSTOMER of Hostels
47/47
Security Cleanness Price Location Ambiance
Very Important 26 27 24 16 11
Important 22 17 23 25 16
Relatively important 18 12 10 14 26
Not very important 11 15 16 16 14
Do not matter 8 14 12 14 18
Very Important
Important
Relatively important
Not very important
Do not matter
85
Very Important
Important
Relatively important
Not very important
Do not matter
Clean 85
Very Important
Important
Relatively important
Not very important
Do not matter
ambiance 85
Very Important
Important
Relatively important
Not very importantDo not matter
location 85
26
27
24
22
17
23
25
16
18
12
10
14
26
11
15
16
16
14
8
14
12
14
18
Importance of criteria
t Important Relatively important Not very important Do not matter