Surplus Operations Success StoryFebruary 1, 2018

Project Selection Root Cause Analysis

Solution Development

Implementation&

Impact

AdvertisingMarketing

November 15, 2017: FDEP CelebratesFlorida Recycles with Recycling Recognition Award for OCPS Reuse

200 Schools10th Largest In the U.S.4th Largest in State25K employeesSpread over 1,003 mi²

Q20: If Surplus Operations used an OCPS Facebook for you to view available Surplus items and to see their condition, would you use the OCPS Facebook page?

Q21: As an OCPS Employee, do you attend our Wednesday Sales floor day at Magic Way?

Strategy Map

OCPS Goal: Efficient Operations

Measureable Objective: Increase the percentage of items used for reuse

Strategy: Improve ordering capability & Optimize a marketing strategy

Project Selection1. Purchase 3rd party software2. Build Webpage with SharePoint3. Create Surplus Facebook page

0

5000

10000

15000

20000

25000

30000

Bookkeepers Employees Potential Customers

Customer Base

$1,528,787.23

$2,492,335.91

$-

$500,000.00

$1,000,000.00

$1,500,000.00

$2,000,000.00

$2,500,000.00

$3,000,000.00

FY16 FY17

Cost Avoidance

Implementation ofFacebook UsersJuly 2016 20July 2017 653

Original Customer base293

Impact of FacebookIncreased Customer

Base by 633 or 3,165%

Increased Cost AvoidanceBy $963,548 or 63%

Implementation Cost to District

$0

Orange County Public Schools

200 Schools48 District Offices10th Largest In the U.S.4th Largest in State25K employeesSpread over 1,003 mi²

Orange County Public Schools

Orange County Public Schools

ManagerSurplus Operations

Debra Barnes

WarehouseWarehouse Master Tech

Wilfredo Morales

WarehouseWarehouse Tech’s

Devan PassleyRobert SingletonGamalier OyolaConway Goree

Support Services Clerk III

Michelle Prince

Warehouse Administrative

Orange County Public Schools

Surplus Operations

Recognition

Root Cause Anaylsis

Project Selection

Orange County Public SchoolsImplementation

& Impact

Solution Development

Marketing

Advertising

Orange County Public Schools

Strategy Map

OCPS Goal: Efficient Operations

Measureable Objective: Increase the percentage of items used for reuse

Strategy: Improve ordering capability & Optimize a marketing strategy

Project Selection1.Purchase 3rd party software2.Build Webpage with SharePoint3.Create Surplus Facebook page

Orange County Public Schools

Limited increase in

Reuse

Visibility

CommunicationPeople

LocationAutomation

Spreadsheet Format

No images

Limited Audience (Bookkeepers Only)

Employees in Local vicinity

Geographically Challenging

Limited Store hours

iBuy Software Limited Capability

Email

Unhappy Customer

Returned Items

Limited Marketing

No advertising

Limited SharePoint Access

Orange County Public Schools

Q21: As an OCPS Employee, do you attend our Wednesday Sales floor day at Magic Way?

• Answered: 114 Skipped: 9

Orange County Public Schools

200

35 48

0

50

100

150

200

250

DistrictSchools

Charters District Offices

Current Customer Base

Total 283

Potential Customer Base: 25,000 OCPS Employees

Orange County Public Schools

58%

63%

55% 56% 57% 58% 59% 60% 61% 62% 63% 64%

FY16 Baseline

FY17 Target

Measureable Objective: Increase Reuse

Orange County Public Schools

Page 13

Q20: If Surplus Operations used an OCPS Facebook for you to view available Surplus items and to see their condition, would you use the OCPS Facebook page?

Answered: 112 Skipped: 11

Orange County Public Schools

Advertising

Orange County Public Schools

Facebook Page

Marketing

Orange County Public SchoolsAdvertising

Orange County Public Schools

$1,528,787.23

$2,492,335.91

FY16 FY17

Cost Avoidance

$963,548

Orange County Public Schools

November 15, 2017: FDEP CelebratesFlorida Recycles with Recycling

Recognition Award for OCPS Reuse

Orange County Public Schools

Thank You!

Questions?