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Supporting your vision, making a differencePwC Singapore’s Government and Public Services Practice
2 PwC
At the heart of it
Your vision, our missionWe understand your roles, policies, strategy plans, the connectivity within your structure and the challenges you encounter. Our highest priority – listening to your points of view and working closely with you to meet and exceed evolving expectations, overcome unprecedented challenges, as well as support you in charting new developments.
We put our best people on the job, bringing you the right expertise, experience, and deep insights into the unique opportunities as well as challenges faced by the government and public sector at all levels. Partnering with you throughout the journey, our support and experience spans across ministries, statutory boards, municipals and government linked corporations.
Through a series of engagement cases illustrated in this publication, we hope to share with you a “tip of the iceberg” of how PwC supports your vision with value adding solutions.
3PwC Singapore’s Government and Public Services Practice
How can we help?Financial
managementGovernance, risk and compliance
Public services effectiveness
Strategy and policymaking
•Financialaudit
•Grantscertification
•Controlsassurance
•Accountingadvisory
• Corporategovernance
• Regulatoryreporting
• Enterpriseriskmanagement and assurance
• Regulatoryfunctionmanagement
• Cybersecurity
• Internalaudit
• Operationaleffectiveness
• Performancemanagement
• Programmemanagement
• Organisationdesign
• Informationmanagement
• Financeeffectiveness
• Costingand price management
• Peopleandchange
• Internationalbenchmarking
• Strategicroadmaps
• Competitiveanalysis
• Market/landscapereviews
• Sustainabilityandclimate change
Contents
Your vision, our mission 2
How can we help? 3
Makingadifference• Formulationoffinancialassessmentframework 4• Enterprisevaluetransformation 5• Understandingtheeducationsectorbeyondfinancialprocesses 5• Strengthening Singapore’s value proposition as a Career Capital 6• Afuture-readyprocurementoperatingmodelandprogramme 6
for capability development• EnsuringSingapore’sfoodsecurity 7• Understanding competitiveness impacts and assessing strategic responses 8• Positioning Singapore as a Global City 9• Impactofglobalandregionalmarket-based-measuresandtargets 9
on Singapore’s aviation industry
AboutPwC 10
Contacts 11
3PwC Singapore’s Government and Public Services Practice
4 PwC
Making a difference
Formulation of financial assessment frameworkFinancial stewardship
Client issueTheclientneededtodevelopaframeworktoassessthefinancialhealthofkeylocalandmunicipalunits,aswellastoinstillfinancialdiscipline.
How we helpedOur team developed the projection and simulation models, scenario planning tables, impact analysis, banding and scoring methodology, stakeholder engagement and public communications plan. We approached the project with key phases to deliver:
• Internationalbenchmarksandassessmentstoidentifyandprioritisefinancialratios
• Frameworkstructureforassessmentoffinancialperformanceratios, as well as the principles for weightage and scoring
• Financialprojectionofscenarios,analysisofimpactandoptions,and statistical data structuring
• Majorpresentationstoachievebuy-inandagreementwithseniormunicipal management and the ministry on the new framework
• Supportcommunicationtostakeholdersincludingrepresentativesof municipal communities
.............................................................................................................Key contacts Charles Loh • Engagement Partner • +65 6236 3328William Choong • Engagement Director • +65 6236 3162
1.
OutcomeWith a robust and clear structure in place, we helped theclientachievebuy-infrom stakeholders on the new framework followed by its successful roll out, prompting behavioural change throughout the organisation.
5PwC Singapore’s Government and Public Services Practice
Understanding the education sector beyond financial processesReview of financial, operational, corporate support and governance processes
Client issue AmajoruniversityinSingaporethat’sgrowingrapidlyinsizeandcomplexity outsourced internal audit services for selected processes.
How we helpedLeveraging on our knowledge of university operations and pain points, we extended our scope of work beyond the traditional processes. We provided guidance on how consistent governance standards can be established in all schools locally and overseas, as well as how simple and regular monitoring processes can be implemented, which are vital during a time of rapid growth..........................................................................................................Key contact Sanjoy Banerjee • Engagement Director • +65 6236 4452
3.Outcome• Correctionofinconsistencies/
misalignments of work processes, policies and procedures with the Group
• Handholdingforlocations/schools within short intervals, where the reviewed results were found unsatisfactory, to ensure the recommendations were adequately addressed
• Continuedadviceoncorporate processes such as ‘whistle blowing’
• Introductionofcontrolself assessment tailored to key processes relevant to the university to increase awareness and ownership ofcontrols/governance
Enterprise value transformationProductivity – Resource management and cost to serve
Client issueDue to escalating costs and pressure on the operation budget, the client needed to review the total cost and value of their services, which called for a cost management framework and implementation roadmap to improve resource utilisation.
How we helpedOur team approached the client’s needs as follows:
• Developthecostmanagementframework,whichincludedmapping all processes, identifying activity levels of each service, calculatingthestafffulltimeequivalent(FTE)numbers,designingamechanismtodistributedirect/indirectcosts,andmore
• Roll-outtheframeworkandcost(budgeting)templatesfromthetop level through to the service level departments
• Benchmarkandassessprocessimprovementopportunities• Identifyareasforpotentialresourcepoolingandre-organisation• Recommendimprovementsforthegapsidentified• Formulateroadmapfor“quickwins”,operationalandstrategies
implementation.........................................................................................................Key contact Charles Loh • Engagement Partner • +65 6236 3328 William Choong • Engagement Director • +65 6236 3162
2.
OutcomeThe framework provided the client with improved insights into thebenchmarksforvalue/costdrivers and potential operation rationalisation opportunities. Meanwhile,theroadmapprovided them with a clear direction moving forward on the factors that impact their resource and productivity management.
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Strengthening Singapore’s value proposition as a Career Capital People and change
Client issueIneffortstostrategicallyanchortalentinSingapore,theclientundertook a project to understand what constitutes a Career Capital for foreign and local talent, and how we compare with other economies.
How we helpedWe provided our client with beginning to end research and strategy development support which included:
• IdentifyingkeyattributesofaCareerCapital,vialiteratureresearch and review, and how they are measured
• Conductingsurveysandinterviewstounderstandthefactorsthatmotivate talents to stay
• AnalysingSingapore’sstrengthsandweaknessesintalentretentionfromthedatacollectedandkeygapsidentified
• Developinghigh-impactstrategiestocultivatemindshareofSingapore as a preferred city for career development
...........................................................................................................Key contact Gary Ong • Project Director • +65 6236 7190
4.
OutcomeThe study gave new insights on Singapore’s strengths and weaknesses in attracting and anchoring different groups of talents, which serves as a basis for the client’s renewed strategy and messaging initiatives.
A future-ready procurement operating model and programme for capability developmentPeople and change
Client issueIneffortstoembedaleadingprocurementfunctionacrossthepublicsector, our team was engaged to design a procurement service delivery model.
How we helpedOur team approached the engagement in two key work streams:
• Procurementoperatingmodeldesign–wherekeydesignelements include the procurement centre of excellence, category boards and procurement support functions
• Procurementcompetencyframeworkdevelopmentandimplementation – to drive standardisation and improvement of procurement capability across the government
.........................................................................................................Key contact Alywin Teh • Engagement Partner • +65 6236 7268Martijn Schouten • Project Manager • +65 6236 3220
5.
OutcomeInactualisingtheclient’sendeavour, our team developed tools that standardise and raise the level of procurement capability,identifiedopportunities to increase procurementefficiency,governance and transparency across the public sector and more.
7PwC Singapore’s Government and Public Services Practice
Ensuring Singapore’s food securityRisk mitigation and strategy roadmap
Client issueThe client needed to formulate a food security strategy for Singapore to address key risks, investigate priority initiatives and streamline efforts for current and future initiatives.
How we helpedOur team collaborated with key stakeholders and approached the client’s needs by:
• Identifyingvitalfoodsecurityriskfactors;conductingworkshopassessment on their likelihood and impact
• Evaluatingtheclient’scurrentstrategiesandinitiativesfromthedata gathered
• Providinganobjective,privatesectorpointofviewtotheclient• Formulatingstrategiesandadetailedinitiative-portfolio,focusingonthetop3–5keypriorityinitiatives
• Chartingthefoodsecurityroadmap,itsmonitoringsystem,implementation, steering and coordination action points across the government
.............................................................................................................Key contact Richard Skinner • Engagement Leader • +65 6236 4299Gary Ong • Project Director • +65 6236 7190
6.
OutcomeOur collaborative approach as well as detailed thought and coordination processes provided the client with a holistic set of strategies, our team was commended – “they are dependable and have always foundawin-winsolution.”
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Understanding competitiveness impacts and assessing strategic responsesStrategy and climate change
Client issueAgovernmentbodywantedtostudyacomprehensivesuiteofpossible measures to stabilise the country’s emissions over the long term, and the impact of such measures on the competitiveness of key manufacturing sectors.
How we helpedPwC developed a methodology to rank the most vulnerable sectors, determine the potential impact to competitiveness in the key manufacturing sectors, assess potential responses, and proposed possible measures to reduce such impacts. The results will be used to inform future policy development............................................................................................................Key contact Richard Skinner • Engagement Leader • +65 6236 4299Gary Ong • Project Director • +65 6236 7190Monica Hira • Relationship Partner • +65 6236 7328
7.
Outcome• Aclearunderstandingof
the key vulnerable sectors impacted by potential policy measures, backed by robust ranking methodology
• Empiricalmeasuresofprofitimpacts to companies, and potential leakage
• Assessmentofstandingagainst key competitor countriesforspecificsectors
9PwC Singapore’s Government and Public Services Practice
Impact of global and regional market-based-measures and targets on Singapore’s aviation industryEconometric modeling, analysis on regulatory and economic impact
Client issueThe client needed to determine the impact of global and regional market-basedmeasures(MBM),inparticulartheEuropeanUnionEmissionsTradingSystemonSingapore’sairhubdevelopment.
How we helpedOur approach to the client’s needs included:
• DeliveringdetailedMBMandaviationassessmentreportsanalysing their impact on Singapore’s aviation industry
• DevelopingaComputableGeneralEquilibrium(CGE)modelforthe analysis, which include estimations of the economic impact ofbothregionalandglobalMBMschemes,aswellasglobaltargets on the aviation industry
• ConductingtrainingworkshopsforkeystafftousetheCGEmodel for future analysis
.........................................................................................................Key contact Gary Ong • Project Director • +65 6236 7190
9.
OutcomeInadditiontoprovidingtheclient with a comprehensive understandingofdifferentMBMschemes’ impact, and which schemes are the most favourable for Singapore, we delivered a model that enables them toassesstheimpactofMBMschemes on demand.
Positioning Singapore as a Global CityCity benchmarks, strategies and policy recommendations
Client issueForSingaporetoremaincompetitiveasaglobalcity,theclientneededtoidentifythefactors/attributesthatconstituteaswellasmeasureitssuccess, and how we compare with other competing cities.
How we helpedByapplyingourresearchmethodologyandframeworkusedforourthought leadership, Cities of Opportunity and Cities of the Future, we:
• JuxtaposedandrankedSingaporeagainstcompetingcitiesacrossa broad set of metrics
• ConductedscenarioanalysisofSingapore’sfuturepositionandsensitivity analysis to account for differences given how key criteria evolve
• Leveragedonextensiveexperienceworkingwithinternationalcitiestoprovidemeaningfulinsightsonvitalareasidentified
...........................................................................................................Key contact Gary Ong • Project Director • +65 6236 7190
8.
OutcomeOur leading methodology and subject matter expertise were commended by the client for having “communicated complex ideas and metrics in an easily understandable manner” and “synergising various new ideas” inadditiontothein-depthanalysis and recommendations we provided.
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About PwCWe help organisations create the value they’re lookingfor.Asoneoftheleadingprofessionalservicesfirms,weareanetworkoffirmsinmorethan150countrieswithover180,000people.Committedto delivering quality in assurance, tax and advisory, weensurethatyouwillbenefitfromourlocalandglobal reach as well as experience.
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ContactsGet in touch with our team
Yee Chen Fah Abhesh Kumar Partner,Governmentand AssociateDirector, Public Services Leader Government and Public Services +6562363008 +6562363082 [email protected] [email protected]
Financial management
Sanjoy Banerjee Belinda Neo Director,RiskAssurance AssociateDirector,Assurance +6562364452 +6562363063 [email protected] [email protected]
Governance, risk and compliance
Tan Shong Ye Mark Jansen Fang Eu-Lin Partner,ITRiskand Partner,RiskAssurance Partner,RiskAssurance CyberSecurityLeader +6562367388 +6562367798 +6562363262 [email protected] [email protected] [email protected]
Public services effectiveness
David McKeering Alywin Teh Partner,SouthEastAsiaConsulting Partner,PeopleandChangeLeader GovernmentLeader +6562367268 +6562364828 [email protected] [email protected] Charles Loh William Choong Partner, Director, EnterprisePerformanceManagement GovernmentandPerformanceManagement +6562363328 [email protected] [email protected]
Infrastructure procurement
Mark Rathbone Lee Seng Chee Partner, Capital Projects and Partner, Capital Projects and InfrastructureLeader InfrastructureAdvisory +6562364190 +6562364178 [email protected] [email protected]
Government and international benchmarking
Richard Skinner Gary Ong ExecutiveDirector,Strategy AssociateDirector,Strategy +6562364299 +6562367190 [email protected] [email protected]
Sustainability and climate change
Monica Hira Partner, Sustainability and Climate Change Leader +6562367328 [email protected]
© 2014 PricewaterhouseCoopers LLP. All rights reserved. “PricewaterhouseCoopers” or “PwC” refer to the network of member firms of PricewaterhouseCoopers International Limited (PwCIL), or, as the context requires, individual member firms of the PwC network. Each member firm is a separate legal entity and does not act as agent of PwCIL or any other member firm.
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