SUPPORTING YOUR BUSINESS & WORKFORCE TRANSFORMATION

TOWARDS ORGANISATIONALGROWTH & SUSTAINABILITY

CHARTING ROUTE FOR SUCCESS

OUR APPROACH: OPERATION & TECHNOLOGY ROADMAP (OTR)

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What is an Operation & Technology Roadmap?

Source: A*STAR OTR Kit

A series of planning workshops involving organisation stakeholders conducted by

trained, neutral facilitators to take stock of the present and chart the way forward.

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PEOPLE

PROCESS

RESOURCES

Short Term Medium Term Long Term

New markets

New products / services

New technologies

New capabilities

New organisational structures

New distribution channels

New competition

Operations

Customers happy?

Payments received?

What to develop /

manufacture?

What materials to order?

Innovation

Which products / services?

Which markets?

What cost?

Strategy

What technology?

What skills?

What other resources?

Time

Un

cert

ain

ty /

Ris

k o

f p

red

icti

on

/ i

nvestm

en

tOperation & Technology Roadmap- Discusses Talent & Resource Development at Strategic Level

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Technology / Competences / Knowledge

Skills / Partnerships / Suppliers /

Facilities / Infrastructure / Organisation /

Standards / Science / Finance / R&D Projects

Products / Services / Applications / Services /

Capabilities / Performance / Features / Components /

Families / Processes / Systems / Platforms /

Opportunities / Requirements / Risks

Market / Customers / Competitors /

Environment / Industry / Business / Trends /

Drivers / Threats /

Objectives / Milestones / Strategy

Operations Technology Roadmap- An Architecture to Link Resources to Objectives

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Define Objectives

Understand Key Drivers

Develop New Ideas

Identify

Technology

Enablers

Actualise the

Roadmap

• Understand

current

strategic

position

• Determine

roadmap

objectives

• Technology

drivers

• Internal

business

drivers

• Market

drivers

• Customer

needs

• New/

different /

game-

changing

products,

services and

business

models

• Suitable

technologies

and solutions

• Resource

requirements

• Milestones

• Timeline

Operation & Technology Roadmap- Stages in Developing Your Roadmap

Operations Technology Roadmap- A Sample Roadmap & Process Flow

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Importance of knowing “WHY”

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Top 10 Causes Of Small Business Failure

• No market need: 42%

• Ran out of cash: 29%

• Not the right team: 23%

• Got outcompeted: 19%

• Pricing /Cost issues: 18%

• User un-friendly product: 17%

• Product without a business model: 17%

• Poor marketing: 14%

• Ignore customers: 14%

• Product mistimed: 13%

Source: Why Entrepreneurs Fail, by Forbes on 30 April 2019

Benefits of OTR

AWARENESS360-degree AWARENESS of key External Market and Internal Business drivers

LINKAGESEstablish key LINKAGES between talent/ technology developments to business drivers

GAPSIdentify important GAPS in market, product, talent and technology intelligence

COMMUNICAITONSupport COMMUNICAITONSbetween HR, technical and commercial functions

RISKSReduce ROI RISKS in capability acquisition / development

CONFIDENCE CONFIDENCE to invest into the future

Developing Your Roadmap

Your Commitment

• 5 x half-days

• Between 6 to 12 participants:

- Senior management/ decision makers across functions

- Union leader

- ‘Roadmap Owner’

• Provision of venue and logistics

Our Support

• OTR will be facilitated by Industry Training Officers (ITOs)

• Fully subsidised for companies which formed Company Training Committees with NTUC*

• Confidentiality of roadmap

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*please contact us for further discussion: sme@ntuc.org.sg

Thank you

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