Supporting Social Interaction in an “Intelligent” Competence Development System

Bertrand Sereno, Eleni Boursinou & Albert Angehrn

Centre for Advanced Learning TechnologiesINSEADBoulevard de ConstanceF-77305 Fontainebleau, France

Manchester 12/01/2007

TenCompetence Workshop 2

Enhancing Connection Dynamics

We are interested in designing systems…

Supporting and enabling competence development processes…

in various distributed contexts

Manchester 12/01/2007

TenCompetence Workshop 3

Connection Dynamics

How do we stimulate, support and sustain connection dynamics?

User-driven spaces: Network navigation and filteringSystem-driven set of tools: Connection Agents Connection GamesMetrics to assess the impact on individuals,

KAs…

Manchester 12/01/2007

TenCompetence Workshop 4

Sustaining Connection Dynamics

Connection Agents

What are they? What do they

enable? How can they be

represented?

Manchester 12/01/2007

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Designing an overview Tool

A virtual Community environment gain an overview of and become aware of

relevant Competence Development Opportunities (CDO),

build an informed opinion about which ones would best fit their objectives and aspirations,

get the possibility to share their experiences and engage in productive knowledge exchanges with other users.

Manchester 12/01/2007

TenCompetence Workshop 6

Sustaining Connection Dynamics

Connection-friendly environments

Manchester 12/01/2007

TenCompetence Workshop 7

Manchester 12/01/2007

TenCompetence Workshop 8

Stimulus Agents

Our premise is that Stimulus agents provide further support by activating personalized and contextualized intervention based on user objectives and actual online behavior.

Value added to the user and the system by helping establishing “connections”.

Manchester 12/01/2007

TenCompetence Workshop 9

Stimulus Agents

value can be created for and by the user in a number of critical domains, supporting and stimulating him/her to:

discover learn about and from engage into and with share related knowledge and insights act uponthe opportunities emerging from the

connection created (or strengthen).

Manchester 12/01/2007

TenCompetence Workshop 10

The Welcome Agent

stimulate continued return to and participation in knowledge communities.

make him/her aware of his/her environment by making him/her formalize his/her expectations, competence development objectives and interest

introduce him/her to relevant competence development opportunities, such as books or experts.

Manchester 12/01/2007

TenCompetence Workshop 11

The CDO Connection Agent

identifies a set of members and CDOs matching each of his/her current competences

calculates an “internal relevance measure” for each CDO (and People) identified and adapts accordingly the List and the Network visualization to facilitate/speed up further exploration.

Manchester 12/01/2007

TenCompetence Workshop 12

Network Navigation Functionalities

Display Options (zooming facilities, CDO node..)

Filtering OptionsExpression-based filters, Type-based filters, a 'people' filter a 'relations' filter, Rating-based filters and Novelty-based filters.

Manchester 12/01/2007

TenCompetence Workshop 13

Your feedback is very much welcome!