Supporting our NHSWe are proud supporters of our NHS colleagues and are pleased to be able to support Watford General Hospital with drinks and snacks for their break room and provide much needed lip balm and creams in gratitude boxes for Barnet Hospital, Northwick Park Hospital and Watford General Hospital.

Personal Protective Equipment

We are committed to supporting front line Pharmacies and have been working hard to source quality PPE, in line

with Public Health England guidelines, and have started to see stocks of face masks, gloves and hand sanitisers arriving

in the last few days. We will advertise these products on SigConnect to alert you when stock is available and continue to work to ensure consistent supplies.

Monday 20 April 2020

ReturnsTo ensure we can focus on your orders, we have made a temporary change to our return policy and no longer accept the return of products ordered in error. We respectfully request that orders are checked carefully before being transmitted.

We are sorry if there is an error with your order, or an item is delivered damaged, to correct this, please call Customer Service on 0800 358 4427 and an Authorised Return Number (ARN) will be given to you.

Please return Totes & Lids as quickly as possible

SigConnect is the easiest way to place your orders and will free up our phone lines so we can help you if you need us. Transparent pricing, live stock updates and daily offers means it’s really convenient and orders up to 8:00 pm will be received next day. We’ll also use SigConnect to tell you when we have key lines in stock. See www.sigconnect.co.uk or call 0800 358 4427 for details.

After some initial adjustment, we now have a stable delivery routine, please note our order cut offs:

Next day delivery 8:00 pm Next day courier delivery 6:00 pm Same day PM delivery 12:00 noon

Also note, any fax or voicemail orders received after 7:00 pm Monday to Friday, or after 12:00 noon on Saturday will be processed after 7:00 am the next working day (i.e. Monday morning for weekend orders) and arrive with your next scheduled delivery

AccountsPlease monitor your account to ensure you are working within your credit terms. Our Accounts team is working hard to support our customers, but your account may be stopped if payments are not in line with your terms. Please call Accounts on 01923 332 900 Monday to Friday 9:00 – 17:00 with any queries.

We’reWe really appreciate the challenges in pharmacy and hope that our updates are helpful in keeping you informed and providing you with support. If we can provide further help, please don’t hesitate to share your feedback with us