Supporting Operational Excellence

with Business Intelligence

Nikos SaripoulosHead of Business Intelligence

Agenda

Business Intelligence

Operational Excellence

Manufacturing Use Cases

Supply Chain Use Cases

“ Operational excellence (OE)

is when each employee can

see the flow of value to the

customer—and fix that flow

when it breaks down. ”

What is Operational Excellence?

Achieve Operational Excellence

Process Technology

People

Achieve Operational Excellence

Process Technology

People

Achieve Operational Excellence

Process Technology

People

Achieve Operational Excellence

Our People must have the ability

to produce

• Clear Vision

• Engaged People

People

Achieve Operational Excellence

We must have the framework

and procedures

• Analyze the current state

• Find a process that delivers

Process

Achieve Operational Excellence

We must have the tools and the

data/info

• Analyze the right metrics

• Monitor Key Performance Indicators

Technology

• Enterprise Software Technologies• Customer Relationship Management (CRM)• Enterprise Resource Planning (ERP)• Human Capital Management (HCM)• Document Management Solutions (DMS)• Business Intelligence (BI)

• Advancing Technologies• Big Data, IoT and Analytics• Software as a Service (SaaS) and Cloud capabilities• Mobility

Technology Trends in OE

Our Industry Focus

• Increased Number of Products

• Supply Cost vs Demand

• Margin Optimization

• Bottlenecks in Operations

• Change Adaptability

Manufacturing needs BI

• Optimize Network Design

• Improve Service Performance

• Reduce Operating Costs

• Monitor Supplier Performance

• Profitable Inventory Management

Supply Chain needs BI

“ Business intelligence

is decision making

supported by data “

What is Business Intelligence

Why Business Intelligence

Cu

sto

me

r V

alu

e

Implementation Effort

Raw

Data

Cleaned

Data

Standard

Reports

Ad Hoc

Reports &

OLAP

Diagnostic

Analytics

Predictive

Analytics

Prescriptive

Analytics

What happened?

Why did it happen?

What will happen?

How can we

make it happen?

Components of Business Intelligence

Business Intelligence Visualization

• See our data in a

visual context

• Making insights

available

• Get a 360° overview

Spot Trends in Real Time

Any data, any way, anywhere

Use Cases Overview

Evaluate

Supply Chain

Supply Chain

Forecast

Manufacturing

Efficiency

Manufacturing

Productivity

Manufacturing Efficiency

We have the need to monitor productivity and efficiency in our

production lines

Manufacturing

Efficiency

Manufacturing Efficiency

See how your daily productivity goes

Tracking throughout the year

Identify key areas to improve performance

Share your insights with others

Manufacturing Efficiency

Aggregate data from multiple

locations

Check if the production line is meeting targets

Collaborate to identify new

opportunities and increase

efficiency

Manufacturing

Productivity

Manufacturing Productivity

We have the need to understand our

production cycle and identify areas to

improve

Manufacturing Productivity

Analyze your business through the dashboards

Identify areas to take action

Make informed decisions based on data

Analyze the most profitable products

Manufacturing Productivity

Locate key areas to take action

Understand which orders are overdue

Collect data from all your systems

Share your newfound

knowledge with your team

Evaluate Supply Chain

We have the need to monitor our stock trends and evaluate supplier

and distributor response

Evaluate

Supply Chain

Monitor the range of our stock in real time

Analyze our response to the demand

Sharing this knowledge with our team

Evaluate Supply Chain

Ability to analyze our suppliers

See our distributors’

response

Obtain insight into our stock trends

See out of stock seasonality by

products

Evaluate Supply Chain

Supply Chain Forecast Analytics

We have the need to look into the future and

prepare to meet the demand

Supply Chain

Forecast

See the future with forecasted demand

Obtain the ability to handle increased demand before it happens

Take action proactively

Supply Chain Forecast Analytics

Locate in our chain the points with most losses

and damages

Identify the reasons for losses

and damages

Understand our business and improve our

network

Supply Chain Forecast Analytics

To Sum Up

Operational Excellence• Definition

• Technology

• Industry Needs

Business Intelligence• Definition

• Components

• BI Visualization

Manufacturing Use Cases• Monitor Efficiency

• Understand Production

Supply Chain Use Cases• Evaluate Network

• Forecast Demand

Embark on a new journey with us