ASP.NET

Support Projects Handling

© Meganadha Reddy K., 2015 http://www.netcomlearning.com/

Meganadha Reddy K.Technical Trainer | NetCom Learning

www.NetComLearning.com

© Meganadha Reddy K., 2015 http://www.netcomlearning.com/

• Any product which is a result of software programming

Examples:

MS Office

www.MSN.com

www.gmail.com

www.Amazon.com

What is a Software Project / Product?

Types of Projects

• We can Categorize software projects into below categories

a. Development Projects

b. Enhancement / Upgrade Projects

c. Maintenance / Production Support Projects

© Meganadha Reddy K., 2015 http://www.netcomlearning.com/

© Meganadha Reddy K., 2015 http://www.netcomlearning.com/

• These are started from the scratch.

• They normally follow some SDLC models like:

• Water fall model

• Agile (Scrum) Process

Development Projects

Requirement Analysis

High Level Design Detailed Level Design

Coding Testing

Code Integration Integration Testing

Deployment

© Meganadha Reddy K., 2015 http://www.netcomlearning.com/

Upgrade Projects

Legacy Product[Being used for almost 15 to 20 years]

Brand New

Product[With some additional features and

brand new look and feel]

Production Support Projects

Applications will be in Production and in case if we get any issues we need to

handle them.

We will have concepts of “Support Tickets here”

Process

We will discuss in class

© Meganadha Reddy K., 2015 http://www.netcomlearning.com/

Handling Support Project issues

© Meganadha Reddy K., 2015 http://www.netcomlearning.com/

Issues

UI Issues DB IssuesEnvironment

Issues

UI Issues

© Meganadha Reddy K., 2015 http://www.netcomlearning.com/

• Alignment Issues

• Validation Issues

• Loading issues

• 404 issues

• Server busy

• Application Crash etc.,

We can use:

Browser Developer Tools

Tracing feature in ASP.NET etc.,

Event Viewer Logs

DB related issues

SQL Profiler will help a lot related to DB issues

Also, we can use the help of:

Sys.objects

Sys.columns etc., can be used

© Meganadha Reddy K., 2015 http://www.netcomlearning.com/

Q & A

?

© Meganadha Reddy K., 2015 http://www.netcomlearning.com/