Support Packages Class

7/28/2019 Support Packages Class

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Support Packages

1. How do you apply support packages?

Ans: Support packages are apply through SPAM

2. What is SPAM?

Ans: SPAM is a tool and has its own Version and it is used to applied to

fix the bugs, error codes try to fix and provide additional functionality.

Suport packages have their own released Life cycles.

3. What are the types of the support packages available?

Ans: There are various types of support packages are available which

nedds to be applied based on the requirement. These are 1. Basis

Support Package which has the naming convension of SAPKB

620005(here KB represents Basis and 620 represents Release

and 05 represents support pach no or package no)ABAP

Ans: There are various types of support packages are available which

nedds to be applied based on the requirement. These are 1. Basis

Support Package which has the naming convension of SAPKB

620005(here KB represents Basis and 620 represents Release

and 05 represents support pach no or package no)

ABAP : SAP KA 620 05 ( KA – ABAP, 620: Basis release / Web as

release and 05 indicates package/patch no)

APPL: SAP KH 470 05(470 r/3 release)

HR: SAPKE 470 05



Note: all the above support patches needs to be applied in the

same sequence ie BASIS ABAP APPL HR

( first priority for basis, second abap third appl and last hr)

4. Pre requisitions to applying Support Packages and Patches?

Login into 000 clnt as ddic

Configure TMS

Ans: 1. Update SPAM/SAINT version both carry same version (Saint

means sap add-on installation tools)

2. Support packages should be applied in the sequence

3. There should not be any aborted/terminated support packages

4. There should be enough space in the Trans/eps/in

eps: electronic Parcel services

5. Support packages can be applied either through front end or

through application server.

6. If the support packages is greater than 10 MB apply through

application Server.

7. If the support package is less than 10 MB apply through GUI

8. Apply the patches in the sequence of Land scape.9. Download the composite note from sapmarket place

“known problems related to supportd packaes of release

620/700/47

10. uncar the files the down loaded files are with the

extension .CAR

11. . CAR : compressed archive this files needs to be uncared by

SAPCAR_XVF, SAKB62051.CAR

12. SAPCAR_XVF SAKB62051.car

13. Reserve 2 no of background work process.

14.for executes all trans requests automatically TP- works

( ensure that RDDIMPDP is scheduled in 000 client with user

DDIC



15.Based on the composite note a group of support patches /

packages cab be applied together.

16. Ensure that conflict packages are applied separately

SAPKB 62005 62007 can apply at a time

SAPKB 62008

62009 –620012

62013 Conflict packages ie we should go through note

completely.

17. UPGRADE the Kernel based on the recommendations from

the composite notes.

18. Functional consultants and technical consultant should be

around to apply support packages

19 there should be enough space in the Data Base

20. All the support packages should be applied sequentially ie

number sequence should be followed.

Ie 1,2,3, 18,19,20 ………………

21) SPAM/SAINT can be applied in a orbitary order ie

05,06,07,08,09,1022) Different packages are related to different transactions

respective transactions . Hence support packages should follow

sequential manner.

II APPLYING SUPPORT PACKAGES:

•

Go to www. Service.sap.com/swdsc• Select support packages and patches

• Go to my components

• Select the patch to down load



2. If the size is less than 10 mb download from your desktop else

download in application server or down load from nearest source

and transfer to application server.

3.Most of the patches come with .CAR extension UNCAR the file

using sapcar_xvf KB64005.car

4. After imcar eps\in directory will be created in the current

directory or

5. copy the .CAR file in to usr/sap/trans and uncar it, the files will

be uncared into \eps\in directory.

6. Files with extention .ATT and .PAT are extracted into \eps\in

directory.

.ATT Attributes of patch

PAT is patch files.

7. Go through the composite note and define the que ie

05,06,07,08,09,10 are together like bundle and for ex. Conflictpackages canot go along this bundle

8. Go to SPAM

9.UPDATE SPAM/SAINT apply support packages.

10. UPDATE: SPAM/SAINT: upload(load the .CAR file using

front end always the tool is not more than 5 MB

Already downloaded on desktop

Load through front end from the file EXECUTE

The file is uploaded in to \eps\in directory

Select the file in to Que

Goto Menu

Click on Import SPAM/SAINT update



SAM/SAINT version is updated and the current screen will

become blank \n SPAM

Apply Support Packages:

• Go to SPAM

• Load through application server

• The files PAT, ATT loaded in to tables PAT01 and PAT03

• Select the new support packages and define the Que based

on composite note

•

Click on Import Que, the patches sart applying on thesystem some times the patch stops with traffic signals Red.

• Go to the Menu

• Click on Ignore errors and start the Import, Import will start

from the point where it stops.

• Some times patch may stop due to the following errors:-

• Go to Import logs in--------

• Some of the following are the errors like ORA-1653 andORA-1654 table space overflow add data file reside data

file.

• RDD*Jobs could not be started (schedule in ))) client user

DDIC)

• Memory insufficient

• ORA.1631 and ORA1632 Maximum extents reached the

table hence, sapcar_xvf KB 64005.car increase extents.

• TP- Outdated (need to update TP)

• Confilict between support packs (apply notes)

• Conflict between Add-On and support package apply CRT

conflict resolution table



• Once the issue is resolved, Import the Que again and

confirm the Que. Ensure that the light is Green colour not

even Yellow.

• CRT: Conflict Resolution transports(addons, plugins, very

rare all these)

• CRTs these are released to resolve the conflict between

Addon and Support Packs:

• 1 Copy these CRTs in to the Trans directory

• 2 Add to Buffer

• 3 Import.

UPGRADE KERNAL:



It is a process of replacing the executables. With newer version

executables.

Kernal version can be find in system status or disp+work

command on a command on a command window gives us the

Kernal version

Kernal needs to be upgraded / updated time to time based on

the requirement

Kernal upgrading required in the following circumstances:

• during the implimentation

• during the upgrade

• during the support package application

• to fiz the bugs in the system

• during the O/S upgrade or Database upgrade.

Process of upgrade Kernal:

• Download latest Kernal from www.service.sap.com\swdc

• Sapkernal 32 bit 6.40 version

• Sapkernal 64 bit 6.40 version

There are 2 no of files abavilabel:

• Database dependent : SAPEXE-DB0809.Sar

• Database independent SAPEXE0809.sar

Uncar the file SAPCAR_XVF.sapexe……sar

Into a new run directory (date & time) Newrun040607Usr\sap\sid\sys\exe\run\newrun 040607

1. Schedule downtime

2. stop the system and all the services manually

3. copy existing run to old run (time stamp) now a new

directory



4. usr/sap/<sid>\sys\exe\run\oldrun040607

5. copy all executables from newrun to run directory

6. it will prompt to over write the executables clock on OK to

continue

7. start the system

8. login to system

9. execute SICK

10. if you could not loin or if the system could not start if

the problem resolved with in downtime if not revert back to

old Kernal.

ADDONs and PLUGINS

ADDONs and PLUG-INS are used to provide additional functionality ie

addl. Component to the existing system

Eg example fo plugins are:

• ST_PI Solution tools pluin for early watch support

• BI_cont to provide preconfigural business content and roles

• XI-Cont to provide preconfigured XI content roles

• VIRSASAP Security Compliance tool

• Fabrication and all Industry specific solutions.

Process of applying ADD Ons

• Go to Marketplace and download the addon or copy from the

DVD in to trans directory

• And all pre-requisites apply same and load the package through

application server.

• Select the package click on load

• Select the package click on continue to install the ADD ON



• It will stop and request you to read the note and specify request

to a password to key-in to continue to install the Add-on

• It will stop and request you to read the note and specify request

to a password to key-in to continue.

• Get the password /key work from the note and key in the

password to continue the Addons.

• Addons should be displayed in the status

• Notify the functional consultants to work on the ADDONs

• Please do not believe other consultants while reading note.

NOTES

NOTES provides Bug fixes program enhancements, Information ormanual corrections. Notes are of 3 types corrections. Notes are of 3types

1. Automatic correction of standard programmes without changingthe Basic structure and without object Access key / SSCR key

Notes can be reverted back because, they insert the new codeand comment the existing code, where as support packages overwrites the code.

Notes are applied through SAP NOTE ASSISTANT;SNOTE is the transaction to apply the notes. This is available bydefault from R/3 4.7 version onwards but for earlier versions weneed to down load SNOTE.



APPLYING SNOTE• Go to www.services.sap/notes

• Download the note to desktop, it is in KB upload the note(select the note and click on upload note) the status of the

note is New• Select the note and Implement the note, while

implementing the status is in processing with note is applythe status is implemented.

• If the note is outdates the status is obsolete.

Note: When the note can’t be applied the status can beinconsistent.

SPDD & SPAU

While applying Support packages and patches the phasesSPDD and SPAU prompts1

A+b=25 using the functionality defined my own programs

A+b=27Change related to DATA Dictionary SPDD phase will come iefunctional and Basis should present while Appling supportpackages.

2

/*A+b=25*/ oldA+b=27

SPDD Phase: When there is a change in a data dictionary element, thisphase needs to be executed in functional consultant needs to decide

http://www.services.sap/notes

http://www.services.sap/notes



whether to keep existing functionality or to enhance to thefunctionality coming throughSupt package.If a note is applied we need to specify to keep the changes which cameto the note.

SPAU Phase This is similar to SPDD but only for the repository objects and standardprograms.

Manual corrections: It is used to provide a detailed information relatedto customizing changes like updating LOGOS, changing table entries,creating table entries like country name, country time etc;

INFORMATIVE NOTE: this note provides valuable information andsometimes program resolutions eg: release notes, patch information

composite notes, Installation known problems etc.

SAP MARKET PLACE:It is portal which is built on sapweb application platform / webas platform and provides the following services.

1. www.service.sap.com\notes2. www.service.sap.com\swdc for software development course3. www.service.sap.com\inst guides4. www.service.sap.com\sp-stacks5. www.service.sap.com\spsolution manager

6. www.service.sap.com\sap netweaver 04 s,sr1,sr27. www.service.sap.com\PAM

If it is used to generate the following keys1. Licence Keys2. Developers keys3. SSCR key4. Migration key5. User data

Registering Users:6. System data : Registering system

7. Rampup – Activity8. Opening connections to SAP9. Create customer messages10. Quicklinks11. Online shop

LICENCE KEY: Generationi. Customer no



ii. Installation noiii. Hardware keyiv. System host name, ID, Release, versions,

instance no, OS/DBClick on generate Licence key

Developers key: select SIDClick on register developer : 4000$ need to payName of the developer and register

SSCR Key: for each object sap software change registering key, 3entries we need to give in SSCR keyProg. ID Prog Type Prog.name Programme<ID,Type,Name>Once the programe is unlocked it is available for all the developers towork on it.

Migration Key:

• Select the source system <SID><inst.no><host>

• Provide the target system: O/S, DB,Kernal,R/3 Version etc

• Migration keys are required when we are moving or migratingfrom one operating system to other operating system or onedatabase system to another database system

USER DATA:

Note: O/S , D/B Migration has to be carried by a certified OS and Data

base Consultant

2. 1.SAP provides a super admin when we purchase the software. This super admin is allowed to create additional market placeusers and also assign authorizations based on the requirements. This is only S user ID

3. System Data: As part of post Installantion activity we need toregister our system with SAP, sot that we can generate the keys,create messages for support, create new system >system data>specify system ID, hostname, instance no, OS, DB, R/3 releaseand version and save.

4. RAMPUP: <Opportunity to work on components before they arereleased>It provides an opportunity to work on components before theyare released (alpha, beta versions)



5. Opening connections to SAP: In order to get remote support fromSAP our system has to open remotely provided that SAP routeresconfigured.

• Select the system

• Click on open connection to SAP

• Specify the date of closing the connection

6. Create customer Message:Click on create customer message

• Create customer message

• Enter the message and search for the resolution

• SAP displays list of notes

• Click on continue to message

• Enter the message and select priority(low, medium, high,very high: production down performance/bottlenecks

7. SAVE and SEND it to SAP8. close the message after resolution

QUICK LINKS:It provides an Index Alpha betically so that user can navigate to thefunctionality in one step.ONLINE SHOP: It is used to order the software and other onlineproducts.

Documents

Support Packages Class