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Support and Deployment Services

Support and Deployment Services · 2019. 10. 10. · SupportAssist 7TechDirect ^ H Y 4 l À ò ó ¹ - ¶ G 7 g V a y V ¥ z g 4 z APOS (After- Point-of- Sales) e ¥ g x U ¥

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Page 1: Support and Deployment Services · 2019. 10. 10. · SupportAssist 7TechDirect ^ H Y 4 l À ò ó ¹ - ¶ G 7 g V a y V ¥ z g 4 z APOS (After- Point-of- Sales) e ¥ g x U ¥

Support and Deployment Services

Page 2: Support and Deployment Services · 2019. 10. 10. · SupportAssist 7TechDirect ^ H Y 4 l À ò ó ¹ - ¶ G 7 g V a y V ¥ z g 4 z APOS (After- Point-of- Sales) e ¥ g x U ¥

2 3

167

55+

35,000+:

&

1 2100 + 1550 +

1100

2200

1035

6

NBD

IT

IT

IT

IT IT

IT

167 55 IT

IT

IT

&

&

&

ProDeploy

ProSupport TSM

SupportAssist TechDirect

APOS(After-  Point-of-  Sales)

IT 8,700 24,000 195

SupportAssist TSM 6

ProSupport 95% 167 55 24 365

6

1

6

6 TAG

15

Page 3: Support and Deployment Services · 2019. 10. 10. · SupportAssist 7TechDirect ^ H Y 4 l À ò ó ¹ - ¶ G 7 g V a y V ¥ z g 4 z APOS (After- Point-of- Sales) e ¥ g x U ¥

4 5

Dell EMC

Windows 10

CWS

2 PC

Active Directory Federation Services Active Directory AzureAD

Windows 10 UAT

Windows 10

IT

OS OS

Windows 10 Windows 10

Windows 10

ChangeBase

ACR Application Compatibility

Report

Windows 10 AD/WSUS Windows 10 111 22 33PoC

Windows 10 PoC /

Azure AD ADFS

Red

Amber

GreenDell ChangeBase

Windows 10 Proof of Concept PoC

Windows 10

Windows 10 Windows Update

1 USB 5

PC 5 2

PC OS LTSB

Day 1

Day 2

Day 3

Day 4

2 Week

Lab

Win 10 PC

PC

OA

Dell EMC

De l l EMC

ITIL

/

Dell EMC

/ /

/

VMware

IT IT

IT

Dell EMC Dell EMC

Transitional Residents Operational Residents

Page 4: Support and Deployment Services · 2019. 10. 10. · SupportAssist 7TechDirect ^ H Y 4 l À ò ó ¹ - ¶ G 7 g V a y V ¥ z g 4 z APOS (After- Point-of- Sales) e ¥ g x U ¥

6 7

ProDeploy

ProDeploy

ProDeploy

TechDirect

ProDeploy

CFI CFS

ProDeploy

Basic Deployment

TechDirect

BIOS

24 365

Provisioning for VMware Workspace ONE

Dell Connected Configuration VPN SCCM BIOS

30 30

ProDeploy Plus ProDeploy Basic Deployment

ProDeploy

ProDeploy Plus

TechDirect

Basic Deployment ProDeploy ProDeploy

Plus

ProSupport Plus TSM

SCCM MDT

Dell ImageAssist

WIN Ghost ISO

BIOS

24

30

Dell EMC

BIOS

CFI Custom Factory Integration

CFS Custom Fulfilment Solution

CFI

1

SI

BIOS

BIOS

HDD PC

T a g M A C

H D D

PC

OS

DellImageAssist OS

Dell ImageAssist

Dell ImageAssist DIA: CFI GUI

IT Windows

Page 5: Support and Deployment Services · 2019. 10. 10. · SupportAssist 7TechDirect ^ H Y 4 l À ò ó ¹ - ¶ G 7 g V a y V ¥ z g 4 z APOS (After- Point-of- Sales) e ¥ g x U ¥

8 9

MDS &

Absolute Data & Device Security

DDS

DDS

ProDeploy

MDS MDS

Ready Quote MD

Absolute Data &

Device Security DDS PC

PC BIOS DDS

DDS

Absolute

DDS PC

Ready Quote MD

MDS PC

PC HDD

NIST Special Publication SP 800-88 Revision 1 HDD SSD

HDD SSD PC

1 10 10 10

PC PC

1 10 10 10

HDD

HDD SSD USB

20 20 20

NIST Special Publication SP 800-88 Revision 1

3 1

*

HDD

HDD/SSD/USB /CD/DVD/ / /SD

50db

1 50 50 50

*

*

Absolute Data DeviceSecurity Premium

Absolute Data DeviceSecurity Professional

PC

PC

PC PC

PC PC PC PC

OS NIST 800-88

PC PC DDS PC

PC PC

ID

IP

PC

Basic Deployment

ProDeploy

ProDeploy Plus

Ready Quote MD

CFI /MDS

WIM, Ghost, ISO

BIOS

DIA

Connected Configuration VPN

10

CFI/CFS MDS

Ready Quote MD

A

+

C B + +

+

OS PC Windows OS MS Office

Active Directory BIOS / UEFI

2 2 2

OS PC

Windows OS

MS Office

Ready Quote MD

A B C

Windows

VL OS/SW VL OS/SW

×

×

×

×

×

Page 6: Support and Deployment Services · 2019. 10. 10. · SupportAssist 7TechDirect ^ H Y 4 l À ò ó ¹ - ¶ G 7 g V a y V ¥ z g 4 z APOS (After- Point-of- Sales) e ¥ g x U ¥

10 1 1

ProDeploy Volume Pricing for ServersProDeploy

ProDeploy

ProDeploy Dell EMC

ProDeploy

2

Basic Deployment

ProDeploy

ProDeploy

ProDeploy Volume Pricing for Servers

› PS SC N S C Z

› VUE

› 2

Basic Deployment

ProDeployOS

SupportAssist

ProDeploy Plus

30 30

1

Dell EMC 1

ProDeploy Plus LeanDell www.learndell.com

Basic Deployment ProDeploy ProDeploy Plus

ProSupport Plus

24 365 24 365

30

Dell EMC

ProDeploy / ProDeploy Plus

ProDeploy

ProDeploy

RAM Dell

4 I/O Dell

4 I/O Dell

2 HBA Dell

42 Dell

SQL Server Exchange Hyper-V VMware ESX

SAN Dell Auto Snapshot

Manager Replay Manager

SAN management vCenter

Dell SAN Hyper-V VMware

ESX

VMware vCenter MicrosoftSCVMM

BPR 4

MD SAN MD SAN

PS PS

SC SC

FS7XXX FS7XXX

FS8XXX FS8XXX

ME SAN ME SAN

PS SC

SC PS

Dell

P2V 1TB 4 vSphere

Hyper-V

4 1TB Dell

Dell Dell

Basic Deployment ProDeploy

Tier 1 Tier 2 Tier 1 Tier 2

R 1U/2U 8 20 8 20

R 4U 8 20 8 20

M F 3xx/4xx/5xx/6xx 8 20 8 20

M F 8xx/9xx 8 20 8 20

M1000e - - 4 10

FX2 - - 4 10

ProDeploy

ML 6010

ML 6000, 6020 & 6030

TL

PS

SC Disk

SC Disk 1xx

SC Disk 2xx/4xx

ME

MD DAS & Disk

MD SAN

FS

NX

Nutanix XC

MS Hybrid Cloud

MS Analytics Platform

VXRAIL

VMware vSAN

MS Storage Space Direct ReadyNode S2D Ready Node

DSS C

T

R

M F

MX

M1000e

VRTX

FX

Basic ProDeploy ProDeploy Plus Basic ProDeploy ProDeploy Plus

DD3300

DP4400

X

N

S

C

Z

M

Aerohive Wireless

Page 7: Support and Deployment Services · 2019. 10. 10. · SupportAssist 7TechDirect ^ H Y 4 l À ò ó ¹ - ¶ G 7 g V a y V ¥ z g 4 z APOS (After- Point-of- Sales) e ¥ g x U ¥

12 1 3

OptiPlex

Latitude Precis ion Vostro XPS Wyse Chromebook Venue

ProSupport Flex for Client

ProSupport Flex for Client 1,000

TSM

ProSupport24 365

ProSupport

ProSupport Plus for PCsProSupport ProSupport Plus

HDD

TSM ProSupport Plus 500

ProSupport Flex for Client

1,000

ProSupport

TSM

- / 9 - 18

Customer Self-Replacement

SupportAssist for PCs 2.0 SDD

TechDirect

ProSupport

API

SupportAssist

SupportAssist

HDD

TSM

ProSupport ProSupport Plus ProSupport Flex

- 9 - 18 24 365 24 365 24 365 1

2

2

1 2 ProSupport Plus

1 2

5 11 7 11

16

9:00 16:0012 29 1 3

9:00 16:0012 29 1 3

9:00 16:0012 29 1 3

9:00 17:0012 29 1 3

9:00 20:0012 29 1 3

9:00 20:0012 29 1 3

19:00 22:00 22:00

1 1 1

2 2 2

1

HDD

HDD RAID

PC 1 2 3 2

ProSupport

Latitude LatitudeRugged Precision OptiPlex XPS Vostro WYSE Chrome

book Venue VenuePro

NB NB MWS FWS DT NB DT NB DT Tablet Tablet

5 5 5 5 5 4 4 4 4 3 or 5 4 3 3

NB PCDT PCMWSFWSTablet PC

Page 8: Support and Deployment Services · 2019. 10. 10. · SupportAssist 7TechDirect ^ H Y 4 l À ò ó ¹ - ¶ G 7 g V a y V ¥ z g 4 z APOS (After- Point-of- Sales) e ¥ g x U ¥

14 1 5

ProSupport ONE for Data Center

PowerConnect

ProSupport ONE for Data Center 1,000

TSM

ProSupport24 365

ProSupport

4

ProSupport Plus

ProSupport

TSM

ProSupport ONE for Data Center

1,000

ProSupport

TSM

Customer Self-Replacement

SuppportAssist

ProSupport ProSupport Plus

ProSupport

TSM

9:00 - 21:00

24 x 7

HardwareSoftware

Next business day or4hr mission critical

24 x 7

HardwareSoftware

Next business day or4hr mission critical

9:00 - 21:00

9 x 5

Hardware

Next business day

9:00 - 21:00

4

4

ProSupport ProSupport 4

4

16

9:00 16:00*12 29 1 3 24 365

9:00 17:0012 29 1 3 24 365

19:00 N/A

1

9 00 21 00 12 29 1 3 1 24

1

2 24 365

3

HDD

ProSupport 4

PowerEdge PowerVault EqualLogic Compellent PowerConnect Force10

MD3 MD1 NX PS XCNutanix SC W Brocade Cisco

7 5 7 7 7 5 7 7 5 5 3 or 5 7

Lifetime Limited Warranty LLW Extended Life Warranty ELW

EOL

5

*

Page 9: Support and Deployment Services · 2019. 10. 10. · SupportAssist 7TechDirect ^ H Y 4 l À ò ó ¹ - ¶ G 7 g V a y V ¥ z g 4 z APOS (After- Point-of- Sales) e ¥ g x U ¥

16 1 7

Compellent SC Compellent SC SC Copilot

Copilot

Compellent SC

Compellent SC

SupportAssist

SupportAssist

Compellent SC

SupportAssist

SupportAssist

TechDirect

TechDirect

SupportAssist OME OpenManage Essestial

Support Assist TechDirect PhoneHome

Compellent SC

Copilot

HBA

TCP 443 SSL PhoneHome X.509 IIS Web

CompellentStorage Center

Port 443 outboundopen in the firewall

Compellent IISweb Server

web1.comp.com

SQL ServerDatabase

CompellentPhone Home Server

Internet

Secure Console

Copilot SC 22 Secure Console SC

ssh SC

Secure Console SecureConsole

RSA 1024-bit key Di e-Hellman Advanced Encryption Standard AES 256-bit key

Secure Shell Tunnel

CompellentStorage Center

Port 22 outboundopen in the firewall

Compellent SSHServer

Internet

Copilot ProSupport Powered by Copilot 4

Copilot ProSupport Powered by Copilot

4

16

9:00 16:00 24 365

9:00 17:0012 30 1 3 24 365

19:00 N/A

ProSupport ProSupport Plus

TSM

TechDirectiOS Android

TechDirect

TechDirect.com

大規模小規模

1 PowerEdge 14G

1 15,000

1

1 15,000 1 OpenManage

1 15,000 1 Microsoft SCOM

Microsoft SCOM

SupportAssist EnterpriseMicrosoft SCOM

SupportAssist EnterpriseOpenManage Essentials

OpenManage Enterprise

SupportAssistEnterprise

iDRACSupportAssist

OpenManage

ProSupport Plus SupportAssist

IT Dell EMC

Dell EMC

Dell EMC IT

Page 10: Support and Deployment Services · 2019. 10. 10. · SupportAssist 7TechDirect ^ H Y 4 l À ò ó ¹ - ¶ G 7 g V a y V ¥ z g 4 z APOS (After- Point-of- Sales) e ¥ g x U ¥

18 1 9

EMC XtremIO VMAX³ VMAX AF Unity Isilon VPLEX

ViPR ScaleIO ECS

VxRail VxRack

Vblock

Backup/Recovery RSA

Dell EMC TCE Total Customer Experience

Dell EMC

EMC EMC

Dell EMC

ESRS Dell EMC Secure Remote Services

ESRS Dell EMC ESRS IP

–ESRS Dell EMC

–Dell EMC

– Dell EMC

P17 SupportAssist

– FTP

7,000

https://support.emc.com

3

Dell EMC

Dell EMC

Dell EMC

CE

Dell EMC

&

Dell EMC Dell EMC

Dell EMC

Dell EMC ESRS Client Firewall ESRS

Dell EMC

30

HTTPS 443/8443

Port ProSupport ProSupport &

24 365

24 365 ● ●

CRU Dell EMC CRU 24 365 4

翌営業日 翌営業日 24 365 4

営業時間 24 365 24 365

● ● ●

24 365

TSM

● ● ●

ProSupport Plus

24 365 4

24 365 4

24 365

CRU 1 2 = 3 4=

Dell EMC

Page 11: Support and Deployment Services · 2019. 10. 10. · SupportAssist 7TechDirect ^ H Y 4 l À ò ó ¹ - ¶ G 7 g V a y V ¥ z g 4 z APOS (After- Point-of- Sales) e ¥ g x U ¥

Dell.jp/policy

Dell EMC Dell EMC Dell Inc.

Intel Intel Intel Inside Intel Inside Intel Atom Intel Atom Inside Centrino Centrino Inside Intel Core Core Inside Celeron Celeron Inside Pentium Pentium Inside

Intel Corporation

AMD AMD arrow FirePro ATI ATI Radeon Athlon Sempron Turion Opteron Advanced Micro Devices, inc.

Microsoft Windows Windows 7 Office Outlook Excel PowerPoint Microsoft Corporation

2019 7

212-8589 580 20F Tel. 044-542-4047 Dell.co.jp