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Support and Deployment Services
2 3
167
55+
35,000+:
&
1 2100 + 1550 +
1100
2200
1035
6
NBD
IT
IT
IT
IT IT
IT
167 55 IT
IT
IT
&
&
&
ProDeploy
ProSupport TSM
SupportAssist TechDirect
APOS(After- Point-of- Sales)
IT 8,700 24,000 195
SupportAssist TSM 6
ProSupport 95% 167 55 24 365
6
1
6
6 TAG
15
4 5
Dell EMC
Windows 10
CWS
2 PC
Active Directory Federation Services Active Directory AzureAD
Windows 10 UAT
Windows 10
IT
OS OS
Windows 10 Windows 10
Windows 10
ChangeBase
ACR Application Compatibility
Report
Windows 10 AD/WSUS Windows 10 111 22 33PoC
Windows 10 PoC /
Azure AD ADFS
Red
Amber
GreenDell ChangeBase
Windows 10 Proof of Concept PoC
Windows 10
Windows 10 Windows Update
1 USB 5
PC 5 2
PC OS LTSB
Day 1
Day 2
Day 3
Day 4
2 Week
Lab
Win 10 PC
PC
OA
Dell EMC
De l l EMC
ITIL
–
–
–
/
Dell EMC
–
–
–
/ /
/
VMware
IT IT
IT
Dell EMC Dell EMC
Transitional Residents Operational Residents
6 7
ProDeploy
ProDeploy
ProDeploy
TechDirect
ProDeploy
CFI CFS
ProDeploy
Basic Deployment
TechDirect
BIOS
24 365
Provisioning for VMware Workspace ONE
Dell Connected Configuration VPN SCCM BIOS
30 30
ProDeploy Plus ProDeploy Basic Deployment
ProDeploy
ProDeploy Plus
TechDirect
Basic Deployment ProDeploy ProDeploy
Plus
ProSupport Plus TSM
SCCM MDT
Dell ImageAssist
WIN Ghost ISO
BIOS
24
30
Dell EMC
BIOS
CFI Custom Factory Integration
CFS Custom Fulfilment Solution
CFI
1
SI
BIOS
BIOS
HDD PC
T a g M A C
H D D
PC
OS
DellImageAssist OS
Dell ImageAssist
Dell ImageAssist DIA: CFI GUI
IT Windows
8 9
MDS &
Absolute Data & Device Security
DDS
DDS
ProDeploy
MDS MDS
Ready Quote MD
Absolute Data &
Device Security DDS PC
PC BIOS DDS
DDS
Absolute
DDS PC
Ready Quote MD
MDS PC
PC HDD
NIST Special Publication SP 800-88 Revision 1 HDD SSD
HDD SSD PC
1 10 10 10
PC PC
1 10 10 10
HDD
HDD SSD USB
20 20 20
NIST Special Publication SP 800-88 Revision 1
3 1
*
HDD
HDD/SSD/USB /CD/DVD/ / /SD
50db
1 50 50 50
*
*
Absolute Data DeviceSecurity Premium
Absolute Data DeviceSecurity Professional
PC
PC
PC PC
PC PC PC PC
OS NIST 800-88
PC PC DDS PC
PC PC
ID
IP
PC
Basic Deployment
ProDeploy
ProDeploy Plus
Ready Quote MD
CFI /MDS
WIM, Ghost, ISO
BIOS
DIA
Connected Configuration VPN
10
CFI/CFS MDS
Ready Quote MD
A
+
C B + +
+
OS PC Windows OS MS Office
Active Directory BIOS / UEFI
2 2 2
OS PC
Windows OS
MS Office
Ready Quote MD
A B C
Windows
VL OS/SW VL OS/SW
×
×
×
×
×
10 1 1
ProDeploy Volume Pricing for ServersProDeploy
ProDeploy
ProDeploy Dell EMC
ProDeploy
2
Basic Deployment
ProDeploy
ProDeploy
ProDeploy Volume Pricing for Servers
› PS SC N S C Z
›
› VUE
› 2
Basic Deployment
ProDeployOS
SupportAssist
ProDeploy Plus
30 30
1
Dell EMC 1
ProDeploy Plus LeanDell www.learndell.com
Basic Deployment ProDeploy ProDeploy Plus
ProSupport Plus
24 365 24 365
30
Dell EMC
ProDeploy / ProDeploy Plus
ProDeploy
ProDeploy
RAM Dell
4 I/O Dell
4 I/O Dell
2 HBA Dell
42 Dell
SQL Server Exchange Hyper-V VMware ESX
SAN Dell Auto Snapshot
Manager Replay Manager
SAN management vCenter
Dell SAN Hyper-V VMware
ESX
VMware vCenter MicrosoftSCVMM
BPR 4
MD SAN MD SAN
PS PS
SC SC
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FS8XXX FS8XXX
ME SAN ME SAN
PS SC
SC PS
Dell
P2V 1TB 4 vSphere
Hyper-V
4 1TB Dell
Dell Dell
Basic Deployment ProDeploy
Tier 1 Tier 2 Tier 1 Tier 2
R 1U/2U 8 20 8 20
R 4U 8 20 8 20
M F 3xx/4xx/5xx/6xx 8 20 8 20
M F 8xx/9xx 8 20 8 20
M1000e - - 4 10
FX2 - - 4 10
ProDeploy
ML 6010
ML 6000, 6020 & 6030
TL
PS
SC Disk
SC Disk 1xx
SC Disk 2xx/4xx
ME
MD DAS & Disk
MD SAN
FS
NX
Nutanix XC
MS Hybrid Cloud
MS Analytics Platform
VXRAIL
VMware vSAN
MS Storage Space Direct ReadyNode S2D Ready Node
DSS C
T
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M F
MX
M1000e
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Basic ProDeploy ProDeploy Plus Basic ProDeploy ProDeploy Plus
DD3300
DP4400
X
N
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C
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Aerohive Wireless
12 1 3
OptiPlex
Latitude Precis ion Vostro XPS Wyse Chromebook Venue
ProSupport Flex for Client
ProSupport Flex for Client 1,000
TSM
ProSupport24 365
ProSupport
ProSupport Plus for PCsProSupport ProSupport Plus
HDD
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ProSupport Flex for Client
1,000
ProSupport
TSM
- / 9 - 18
Customer Self-Replacement
SupportAssist for PCs 2.0 SDD
TechDirect
ProSupport
API
SupportAssist
SupportAssist
HDD
TSM
ProSupport ProSupport Plus ProSupport Flex
- 9 - 18 24 365 24 365 24 365 1
2
2
1 2 ProSupport Plus
1 2
5 11 7 11
16
9:00 16:0012 29 1 3
9:00 16:0012 29 1 3
9:00 16:0012 29 1 3
9:00 17:0012 29 1 3
9:00 20:0012 29 1 3
9:00 20:0012 29 1 3
19:00 22:00 22:00
1 1 1
2 2 2
1
HDD
HDD RAID
PC 1 2 3 2
ProSupport
Latitude LatitudeRugged Precision OptiPlex XPS Vostro WYSE Chrome
book Venue VenuePro
NB NB MWS FWS DT NB DT NB DT Tablet Tablet
5 5 5 5 5 4 4 4 4 3 or 5 4 3 3
NB PCDT PCMWSFWSTablet PC
14 1 5
ProSupport ONE for Data Center
PowerConnect
ProSupport ONE for Data Center 1,000
TSM
ProSupport24 365
ProSupport
4
ProSupport Plus
ProSupport
TSM
ProSupport ONE for Data Center
1,000
ProSupport
TSM
Customer Self-Replacement
SuppportAssist
ProSupport ProSupport Plus
ProSupport
TSM
9:00 - 21:00
24 x 7
HardwareSoftware
Next business day or4hr mission critical
24 x 7
HardwareSoftware
Next business day or4hr mission critical
9:00 - 21:00
9 x 5
Hardware
Next business day
9:00 - 21:00
4
4
ProSupport ProSupport 4
4
16
9:00 16:00*12 29 1 3 24 365
9:00 17:0012 29 1 3 24 365
19:00 N/A
1
9 00 21 00 12 29 1 3 1 24
1
2 24 365
3
HDD
ProSupport 4
PowerEdge PowerVault EqualLogic Compellent PowerConnect Force10
MD3 MD1 NX PS XCNutanix SC W Brocade Cisco
7 5 7 7 7 5 7 7 5 5 3 or 5 7
Lifetime Limited Warranty LLW Extended Life Warranty ELW
EOL
5
*
16 1 7
Compellent SC Compellent SC SC Copilot
Copilot
Compellent SC
Compellent SC
SupportAssist
SupportAssist
Compellent SC
SupportAssist
SupportAssist
TechDirect
TechDirect
SupportAssist OME OpenManage Essestial
Support Assist TechDirect PhoneHome
Compellent SC
Copilot
HBA
TCP 443 SSL PhoneHome X.509 IIS Web
CompellentStorage Center
Port 443 outboundopen in the firewall
Compellent IISweb Server
web1.comp.com
SQL ServerDatabase
CompellentPhone Home Server
Internet
Secure Console
Copilot SC 22 Secure Console SC
ssh SC
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RSA 1024-bit key Di e-Hellman Advanced Encryption Standard AES 256-bit key
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Port 22 outboundopen in the firewall
Compellent SSHServer
Internet
Copilot ProSupport Powered by Copilot 4
Copilot ProSupport Powered by Copilot
4
16
9:00 16:00 24 365
9:00 17:0012 30 1 3 24 365
19:00 N/A
ProSupport ProSupport Plus
TSM
TechDirectiOS Android
TechDirect
TechDirect.com
大規模小規模
1 PowerEdge 14G
1 15,000
1
1 15,000 1 OpenManage
1 15,000 1 Microsoft SCOM
Microsoft SCOM
SupportAssist EnterpriseMicrosoft SCOM
SupportAssist EnterpriseOpenManage Essentials
OpenManage Enterprise
SupportAssistEnterprise
iDRACSupportAssist
OpenManage
ProSupport Plus SupportAssist
IT Dell EMC
Dell EMC
Dell EMC IT
18 1 9
EMC XtremIO VMAX³ VMAX AF Unity Isilon VPLEX
ViPR ScaleIO ECS
VxRail VxRack
Vblock
Backup/Recovery RSA
Dell EMC TCE Total Customer Experience
Dell EMC
EMC EMC
Dell EMC
ESRS Dell EMC Secure Remote Services
ESRS Dell EMC ESRS IP
–ESRS Dell EMC
–Dell EMC
– Dell EMC
P17 SupportAssist
– FTP
–
–
–
–
–
–
–
–
7,000
https://support.emc.com
3
Dell EMC
Dell EMC
Dell EMC
CE
Dell EMC
&
Dell EMC Dell EMC
Dell EMC
Dell EMC ESRS Client Firewall ESRS
Dell EMC
30
HTTPS 443/8443
Port ProSupport ProSupport &
24 365
●
24 365 ● ●
CRU Dell EMC CRU 24 365 4
翌営業日 翌営業日 24 365 4
営業時間 24 365 24 365
● ● ●
24 365
TSM
● ● ●
ProSupport Plus
●
●
24 365 4
24 365 4
24 365
●
●
●
CRU 1 2 = 3 4=
Dell EMC
Dell.jp/policy
Dell EMC Dell EMC Dell Inc.
Intel Intel Intel Inside Intel Inside Intel Atom Intel Atom Inside Centrino Centrino Inside Intel Core Core Inside Celeron Celeron Inside Pentium Pentium Inside
Intel Corporation
AMD AMD arrow FirePro ATI ATI Radeon Athlon Sempron Turion Opteron Advanced Micro Devices, inc.
Microsoft Windows Windows 7 Office Outlook Excel PowerPoint Microsoft Corporation
2019 7
212-8589 580 20F Tel. 044-542-4047 Dell.co.jp