Supply Chain Visibility: The 2020 Update - WKO.at

© 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This presentation, including all supporting materials,

is proprietary to Gartner, Inc. and/or its affiliates and is for the sole internal use of the intended recipients. Because this presentation may contain information that is confidential,

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Christian Titze, Research VP

Supply Chain Visibility: The 2020 Update

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2 © 2020 Gartner, Inc. and/or its affiliates. All rights reserved.

Key Issues

1. Which are the key supply chain technology trends in 2020?

2. What means supply chain visibility in the context of ecosystems?

3. How to approach control towers for better decision making?

4. Which use cases and benefits are achievable?



Gartner at a Glance

Trusted insights – Strategic advice – Practical tools



Which are the key

supply chain

technology trends in

2020?

▪ Gartner hype cycle concept

▪ Supply chain technology trends

▪ Top strategic technologies 2020



▪ On the Hype Cycle: “What could we use” (to the left) and “What we’re not using” (to the right)

▪ Off the Hype Cycle: Mature technologies, “What should we upgrade / what replace” (right to the right)

Explaining the Hype Cycle Concept

Emerging Practices

Mainstream Adoption



Highlighting innovative (emerging) technologies with significant impact on business, society and people over the next five to 10 years

Innovative Technologies – A Hype Cycle View



Supply Chain Themes – Trends Driving Innovation

Visibility / traceability across the end-to-end supply chain

Enhanced, even automated decision making

Internet of things, smart machines & things

Business ecosystem enablement / partner collaboration

Integrated solutions ‘at a platform’

Cloud-first

5G network & edge computing

Business &

Technology



Key Supply Chain Technologies — Trends 2020

Innovative technologies can help

companies optimize and transform

their supply chain operations!



What means supply

chain visibility in the

context of business

ecosystems?

▪ Visibility context

▪ Business ecosystem



Visibility and Control – The Definition

• A capability that provides

controlled access and

transparency

• To accurate, timely and

complete plans, events and

data

• Within and across organizations

and services

• To support effective planning

and execution of supply chain

operations

@ Gartner 2015



Visibility — Context

Lack of real-time end-to-end supply chain visibility

Inability to understand signals from the digital ecosystem

Lack of exception management & intelligent response framework

Inability to continuously learn, sense and respond



The Business Ecosystem



Supply Chain Business Networks Technology



How to approach

control towers for

better decision

making?

▪ Control tower context

▪ Underlying capabilities

▪ Available technologies



Visibility and Control – The Definition

• Combining people, process,

data and organization

facilitated by appropriately

combined technology elements

• Establishing a central hub to

capture and use data

• Providing enhanced visibility for

short- and mid-term decision-

making

• Aligned with strategic

organizational objectives

@ Gartner 2020



Considerations – Why Looking for a Control Tower

Developing a set of playbooks of appropriate actions and

reactions:

1. Enabling visibility into current and projected situations

2. Understanding of impacts (financial impact or other)

3. Providing means to suitably resolutions

Investing in control tower capabilities to:

1. Help increase visibility, process orchestration and

aligned decision making

2. Allow scalable, timely and financially sound decisions

3. Increase performance (e.g. forecast accuracy, perfect

order rates, inventory turns or customer satisfaction)



Collaborate

Simulate

Understand

Intelligence – Required Capabilities

Understanding impacts (impact analysis, what does it mean)

Providing suitable smart response options (scenario simulation)

Connect and collaborate in ecosystem

Monitor Applying intelligence continuously (data capture – ESP/BAM)

Automate Drive automation (AI / ML)

Predict Leveraging advanced analytics, ‘proactive’ (predictive)



A Variety of Approaches: Solution Examples

Control Tower

Platform

Planning Execution SCM Suite

Data Lake

Intelligence Science



Which use cases and

benefits are

achievable?

▪ Supply chain maturity

▪ Visibility / control tower use cases

▪ Benefits realization



Supply Chain Organization Maturity



Use-Case Coverage – Many Functional Silos

PlanningLogistics

& Transport

Last-mileCustomer Fulfillment

Planning:

Core and advanced

capabilities across horizons

Logistics & Transport:

International multi-mode

insights / milestone

Last-mile:

Domestic single-mode

insights with IoT integration

/ real-time

Customer Fulfillment

Customer centric with sales

& logistics

E2E:

E2E visibility > E2E

process orchestration >

E2E aligned smart decision

making



Driving Business Value – Peer Insights

29,6%

32,9%

32,9%

45,3%

51,9%

Competitiveness and business growth

Cost reduction

Customer experience increase

Increased agility and responsiveness

Operational efficiency increase

Business value generated or anticipated fromdigitalizing control tower operations

Q: What business value have you generated (or do you expect to generate) by digitalizing your control tower?

Multiple responses allowed | n=243

Source: Gartner Digital Supply Chain Decisions Survey 2020



Actionable Take-Aways

Align your SC application & technology initiative

with your organization's digital business strategy

Break down vertical, functional silos towards a

cross-functional focus

Look for opportunities to leverage continuous

intelligence capabilities

Explore collaboration opportunities with your

business partners

© 2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This presentation, including all supporting materials,

is proprietary to Gartner, Inc. and/or its affiliates and is for the sole internal use of the intended recipients. Because this presentation may contain information that is confidential,

proprietary or otherwise legally protected, it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates.

Thank You!• Christian Titze

• [email protected]

• +43 664 8458582

mailto:[email protected]

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Supply Chain Visibility: The 2020 Update - WKO.at