SUPPLY CHAIN STRATEGY2015

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1. INTRODUCTION

We are delighted to present the Kent, Surrey & Sussex Community Rehabilitation Company Supply Chain Strategy for 2015-2018. It sets out how Kent, Surrey and Sussex Community Rehabilitation Company (KSS CRC) will commission and partner with services that reduce reoffending over the first three years of our service agreement with the Ministry of Justice.

This strategy has been drafted following an extensive desk-based review of services in Kent, Surrey and Sussex, an analysis of service user need, and as a result of our ongoing stakeholder engagement to ensure that our strategy aligns, as far as possible, with the priorities of other organisations that also work with our service users. We will continue this approach to inform and refresh our strategy, in order to remain responsive to need, and we invite comments from all stakeholders on this version of the strategy by 19 June, 2015. The aim of this initial strategy is to give potential subcontractors and partners, as well as other commissioners of services and all of our stakeholders, an opportunity to review our broad commissioning intentions and timescales. It includes the following:

• an overview of the KSS CRC delivery model• where supply chain can best add value to our delivery model and the types of services we will commission - adding value to My Solution Rehabilitation Programme (MSRP) routeways - adding value to MSRP for service users with complex needs• types of suppliers/partnering arrangements - subcontractors - spot purchase arrangements - referral agreements - co-commissioning • our expectations of subcontractors and delivery partners• what subcontractors and delivery partners can expect from us• timescales for commissioning• map of KSS CRC Offices (Appendix A)• invitation to comment (Appendix B)• data on our caseload including service user need by age, gender and geography (see KSS CRC caseload data)• list of MSRP modules and sessions (see MSRP overview document )

This strategy does not include commissioning of technical solutions, staff training or other back office support. If you provide those services please contact us on partnerships@kss.probation.gsi.gov.uk

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2. AN OVERVIEW OF KSS CRC DELIVERY MODEL

Our vision is clear. KSS CRC’s ambition is to deliver rehabilitation services that support those who have offended to secure their own crime-free futures; we encourage them to aspire, achieve and make sustainable changes to their lives by recognising their problems and owning their solutions.

Therefore, the operating solution for KSS CRC is called ‘My Solution, Rehabilitation Programme’ or MSRP for short. MSRP puts the service user at the heart of their own rehabilitation. It works on the premise that to become crime-free, a person needs to understand their reason for offending in the first place. They are then ready to take responsibility for making changes to their own attitude and behaviour, and can develop the skills they need to live a very different life.

2.1 CONTEXT

In the context of the government’s probation reforms (Transforming Rehabilitation), which saw Seetec awarded ownership of the KSS CRC on 1 February 2015, we have a clear mandate from the Ministry of Justice (MoJ) – to deliver better outcomes for less, in terms of reducing reoffending.

At the same time the Offender Rehabilitation Act 2014 (ORA 2014) has made a number of changes to the arrangements for service users on community orders and those serving custodial sentences of more than one day and less than two years.

Those sentenced to a custodial term of more than one day and less than two years (after 1 February, 2015) will serve half their sentence on licence with an additional period of post-sentence supervision. The post-sentence supervision period tops up the licence period to ensure that these individuals receive at least 12 months of supervision in the community after release.

The ORA 2014 also introduced a new Rehabilitation Activity Requirement for service users serving community orders and suspended sentence orders.

Partners within our supply chain will need to demonstrate how what they do adds value and better assists us to deliver against this mandate.

2.2 ABOUT US

KSS CRC delivers rehabilitation services to people who have committed a criminal offence and been given either a custodial or community sentence by a court. Those we work with are classified as either low or medium risk offenders. When we work with them, we call them ‘service users’, rather than offenders – so beginning their rehabilitation journey at the point of first contact.

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In a nutshell, we do the following: • support up to 15,000 service users every year • work with up to 7,500 service users at any one time • deliver over 22,000 requirements and 1,800 licence conditions every year• employ around 650 people • operate across 35 council areas• have a network of over 20 offices• serve a population of over 4 million people.

The following are the two main ways in which we work with service users:• In the community: supporting those sentenced to a community order through supervision, accredited programmes and

Rehabilitation Activity Requirement (RAR); supporting those ordered to do unpaid work (called Community Payback).• In custody or released on licence: helping those in prison prepare effectively for resettlement and ongoing rehabilitation in the

community. Supporting those released on licence to serve the rest of their sentence in the community. Combined this is known as Through the Gate.

We have developed a range of rehabilitation services for people on probation designed to address the underlying causes of their offending, ensure they pay back their communities and support them to turn away from crime. All of these services sit within the cohesive framework of MSRP.

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3. MSRP – HOW DOES IT WORK?

This diagram provides an overview of MSRP.

M-SAT (MY SOLUTION ASSESSMENT TOOL):

It all starts with an assessment. What made this person commit a crime? What help do they need to change their lives? Our staff ask these questions and use M-SAT to assess a service user’s criminogenic need and their risk of reoffending. Next we help our service users out of offending and into a crime-free life by mapping needs against the seven routeways.

M-SEP (MY SOLUTION ENGAGEMENT PLAN): M-SEP is the plan through which we make sure the sentence of the court is carried out. The plan ensures the service user’s needs identified by M-SAT are met through the appropriate routeway out of offending.

Each routeway is designed to challenge existing attitudes and behaviours and break down complex problems into manageable parts. The service user owns the plan.

Rehabilitation

Sentence

M-SEPEngagement &

Sentence Planning

M-SATInitial & Ongoing

Assessment

MySIS

InterventionsPractitioner Toolkit

Supply chain delivery Programmes

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INTERVENTIONS:

Routeways out of offending consist of a range of interventions. These routeways, formerly known as pathways, are centred on proven criminogenic needs. The routeways are known as the following:

• health • support (children, families and significant others)• future (employment, training and education)• habit (substance misuse)• money (including debt management and entitlements)• home • outlook (attitudes, thinking and behaviour)

Our staff use a Practitioner Toolkit to support rehabilitation by allowing service users to acquire the understanding and skills needed to become crime-free. We also run a set of accredited programmes such as Building Better Relationships, for those convicted of crimes relating to domestic abuse.

MYSIS (MY SOLUTION INFORMATION SYSTEM):

This is the IT system being developed on which it will all sit. It will give us the information we need to work efficiently and the evidence to demonstrate what works to reduce reoffending.

KSS CRC staff deliver our solution, which means we are not reliant on sub-contractors or partners to deliver the core service but we do welcome and actively seek relationships with those organisations and agencies who can add evidenced value to our approach. Some may be through subcontracting arrangements, and others through spot purchase arrangements. We also aim to identify the partner organisations with whom we will have non-commercial referral arrangements so we can ensure we are making appropriate referrals through an agreed process.

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4. MSRP MODULES, ROUTEWAYS OUT OF OFFENDINGA description of each routeway is provided below:

For further information about what we deliver through MSRP please see MSRP overview document.

Outlook is designed to help service users understand and create choices, drive consequential thinking and personal responsibility, build confidence and assist change.

Money focuses on the issues of finance, benefit and debt. Modules are designed to help service users manage their money better. Sessions include managing debt, sourcing help and taking control.

Future is about the steps needed to locate and secure work, how this is linked to training and education and how the service user can take action themselves to improve their employment chances.

Support encourages the service user to think about their responsibilities and what their actions have meant for their families and loved-ones. It encourages them to maintain contact with families when in prison and looks at ways in which they can maintain their relationships.

Addiction is covered by experts outside the KSS CRC; however we believe the thinking associated with substance misuse needs rehabilitation support. Habit covers the nature of addiction, how it links to low self-esteem and introduces steps to regain control.

Health modules demonstrate ways in which health care can be accessed. It looks at ways to stay healthy, the importance of diet and weight management as well as sexual health issues.

Home is concerned with having settled permanent accommodation and focuses on those things that help people become part of the community. It covers practical issues, such as how to set up payment schemes for utilities, as well as securing a tenancy and the different types of tenancies available.

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5. WHERE SUPPLY CHAIN CAN BEST ADD VALUE TO OUR DELIVERY MODEL AND THE TYPES OF SERVICES WE WILL COMMISSION

5. 1. HOME

We do not wish to duplicate local authority or other housing providers’ services in the provision of housing/tenancies or support. We understand that our service users may be eligible for advice and guidance via welfare reform, or community safety teams; and in some circumstances may fall into a local authority’s criteria for homelessness acceptance or supported housing.

However housing is a high need among our service users with 16 per cent of those sentenced to a community or suspended sentence order and 35 per cent of those released on licence having an accommodation need linked to their offending behaviour. Lack of suitable housing will have an impact on reoffending rates. Maintaining or securing tenancies can be difficult for service users, MSRP modules delivered by Responsible Officers include the following: resettlement issues, finding accommodation, maintaining a tenancy or a home, information on benefits, managing bills and home safety.

We seek to commission one or more housing support and advocacy service to work across Kent, Surrey and Sussex, concentrating on areas and groups of service users with highest need (please refer to the KSS CRC caseload data). The main purpose of this service will be to reduce reoffending by helping service users to access suitable, sustainable housing. This will include work in prisons with service users prior to and post-release, and people completing community sentences.

The subcontractor will add to the support Responsible Officers provide through MSRP by working more intensively with service users to help them to understand their realistic housing options, complete housing applications where appropriate, or get access to rent deposit schemes and to understand their rights and responsibilities as tenants. They will help service users to navigate the housing services and options available to them, challenge their preconceptions about those options, and advocate for them to receive support that will increase desistance. We seek partners who have a proven track record in delivering housing outcomes with measurable outputs such as secured private-rented sector tenancies.

Another way that supplier may add value is access to emergency accommodation with support to move on to longer term tenancies.

5.2 HEALTH

We do not wish to duplicate NHS or Public Health funding for the delivery of health interventions. We recognise that referral to, and co-operation with, health services will help us to ensure the holistic needs of our service users are being addressed.

However 55 per cent of service users are recorded as having some concern over their emotional well-being at their initial

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appointment with KSS CRC. Emotional well-being concerns ranged from individuals with some degree of difficulty coping through to others with more significant needs in relation to self-harm and suicide. Responsible Officers require additional skills to identify these needs, make appropriate referrals, and help service users to progress through their sentences and address their offending behaviour effectively.

We seek one or more subcontractors to work across Kent, Surrey and Sussex, concentrating on areas and groups of service users with highest need. Subcontractors may add value to MSRP by increasing staff awareness and confidence in working with service users with mental health conditions, also by working with service users who may need more intensive support to address their offending behaviour, or to complete their sentences. Providers might also advocate for suitable support from mainstream services.

We seek subcontractors who have a proven track record in delivering reduced reoffending through outputs such as training for staff and case conferencing support for staff. We also seek suppliers who can help with the delivery of MSRP at a more intensive level, and also help to make appropriate referrals to mainstream services.

5.3 MONEY

Responsible Officers will deliver money, budgeting, and debt management support through MSRP. They will also refer service users to additional support available through local welfare reform initiatives, and community-based universal services such as Citizen Advice Bureau (CAB).

However we recognise that pressure on these services can be high and some service users will have complex financial challenges which will impact on their risk of reoffending.

We seek one or more spot purchase partners to work across Kent, Surrey and Sussex, concentrating on areas and groups of service users with highest need. These partners will have a proven track record in resolving complex finance and debt cases with an overall aim of reducing reoffending.

5.4 SUPPORT

Responsible Officers will deliver modules on ‘what is my family’, being a parent, communication, family learning and positive lifestyles through MSRP. Managing risk around family relationships and other support networks will be a high priority in this work. We recognise that in some cases neutral mediators may help service users to build bridges, including restorative approaches where appropriate, with their support networks.

We seek one or more spot purchase partners to work across Kent, Surrey and Sussex, concentrating on areas and groups of service users with highest need to offer mediation support. They will have a proven track record of working with service users to increase

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their support network, in turn providing housing opportunities, employment opportunities and/or having a positive impact on thinking and behaviour. They will be able to evidence how their work impacts on reducing reoffending.

5.5 FUTURE

Our parent company Seetec is a leading provider in the skills and welfare-to-work sector with a proven track record in supporting ex-offenders to move into employment. KSS CRC also has employment specialists within its Interventions team, and MSRP modules that include benefits, barriers and steps to employment, goal setting, finding a job, writing and targeting your CV, selling yourself, disclosing convictions, preparing for interviews, role playing, work ethics and self-employment. We are not seeking suppliers for this routeway.

However we fully intend to continue with, and strengthen referral partnerships with Jobcentre Plus, the National Careers Service, local Work Programme providers, the local OLASS provider, NOMS ESF funded provision, adult learning and apprenticeships providers, and local Community Learning Budget initiatives.

5.6 OUTLOOK

This will be delivered through MSRP. We are not actively seeking suppliers for this Routeway at this stage, however if you deliver a service that will add value to our delivery, not duplicate other funding, and help us achieve our outcomes, we will add you to our preferred supplier list for spot purchase arrangements.

5.7 HABIT

This will be delivered through MSRP, and via referrals to health-funded provision. We are not seeking suppliers for this routeway at this stage, however if you deliver a service that will add value to our delivery, not duplicate other funding, and help us achieve our outcomes, we will add you to our preferred supplier list for spot purchase arrangements.

6. ADDING VALUE TO MRSP FOR SERVICE USERS WITH MORE COMPLEX NEEDS

6.1 SERVICE USERS WITH, LEARNING DISABILITIES AND AUTISM SPECTRUM DISORDERS

We do not wish to duplicate the support that our service users might receive through social services. We recognise that referral to, and co-operation with these services will help us to ensure that the holistic needs of our service users are being addressed.

There is strong evidence to suggest that learning disabilities are under-reported in the criminal justice sector. Responsible Officers

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require additional skills to identify these needs, make appropriate referrals, and help service users to progress through their sentences and address their offending behaviour effectively.

We seek one or more spot purchase partners to work across Kent, Surrey and Sussex, concentrating on areas and groups of service users with highest need. Subcontractors may add value to MSRP by increasing staff awareness and confidence in working with service users with learning disabilities and autism spectrum disorders; work with service users who may need more intensive support to address their offending behaviour or complete their sentences; and refer into and advocate for suitable support from mainstream services.

We seek spot purchase partners who have a proven track record in delivering reduced reoffending through outputs such as training for staff, case conferencing support for staff, delivery of MSRP on a more intensive basis, and help make appropriate referrals to mainstream services.

6.2 WOMEN

KSS CRC delivers services for female service users with female Responsible Officers in female-only settings. Their offending behaviour is addressed through MSRP and their named Responsible Officer manages each woman through her sentence requirements.

We have operational offices in 18 locations across Kent, Surrey and Sussex and have scheduled female-only reporting times at these. However we recognise there can be some challenges with maintaining this and are seeking to identify venues where we can guarantee women-only reporting at agreed times in the week.

We have the capacity to deliver sentence requirements for our female service users, however we recognise that wrapping around the women-only space, providers may be able to add value to our offer by improving engagement, or delivering MSRP modules where there are more complex needs, or referring them to wrap-around services. As a minimum we would like to use the space, but we are seeking subcontractors who can add value around the women-only environment offer. We do not intend to fund women’s centres in their entirety, but we will contribute fairly to the costs for the provision and time we need.

6.3 SHORT SENTENCED PRISONERS, AND SERVICE USERS AT HIGH RISK OF REOFFENDING OR BREACH

Since 1 May 2015, KSS CRC has been delivering through-the-gate support in resettlement prisons across Kent, Surrey and Sussex. This includes resettlement planning, housing and employment retention and brokerage support, finance and debt advice and support and interventions for victims of domestic abuse and sex workers. Our Responsible Officers are based in the community and go into prisons to deliver support, working with existing subcontractors in some prisons, and continue to work with service users in the community.

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In addition to the housing advice and support we have outlined in section 5.1 we are seeking one or more subcontractors to provide through-the-gate and community mentoring across prisons in Kent, Surrey and Sussex, concentrating on service users with highest need. This will include prison in-reach and liaison with the Responsible Officer and housing support provider, meet-at-the-gate provision for service users at highest risk of reoffending at release, and mentoring in the community for service users at high risk of reoffending or breach.

We seek subcontractors who have a proven track record in delivering reduced reoffending through mentoring for specific high risk groups of service users.

7. TYPES OF SUPPLIERS/PARTNERING ARRANGEMENTS

SUBCONTRACTS – for suppliers who are directly delivering services for KSS CRC service users, at a volume that requires full contracting arrangements. Our agreements are based on the Ministry of Justice Industry Standard Partnering Agreements and have initial terms of 36 months with annual reviews.

SPOT PURCHASE – for suppliers who directly deliver services for KSS CRC service users where referrals will take place on an ad hoc basis, and for arrangements around premises use only. We will set up Service Level Agreements with providers on our preferred supplier list, this will be reviewed annually.

REFERRALS – where services are available to our service users through other funding streams but we expect to see significant numbers of referrals we will set up partnering arrangements with named contacts, referral processes, escalation processes for issues raised and quarterly meetings at a senior level to discuss risks and challenges.

CO-COMMISSIONING – we have co-commissioning arrangements in place with a number of stakeholders, including where we have statutory duties. With our partners, we will review these on a case-by-case basis when commissioning decisions are made to ensure they are impacting on our outcomes, of a suitable quality, and delivering value for money.

INNOVATION – a key driver of our partnership work with suppliers is to add to our local knowledge, expertise and track record for delivering outcomes. We recognise we need to remain responsive to need and open to innovation and sometimes organisations will have ideas that have not been fully tested, but are based on evidence theory for reducing reoffending. We welcome approaches from such organisations and will provide details on how they can do so on our website in the near future.

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8. OUR EXPECTATIONS OF SUBCONTRACTORS AND DELIVERY PARTNERS

We actively seek to work with organisations and agencies who add value to our work and maximise the benefits to service users. We will expect these organisations and agencies to do the following:

• explain clearly what value they add to our delivery, the outputs that they will measure, and how these impact on our overall outcome of reducing reoffending

• drive collaboration proactively• use innovation to improve performance• deliver value for money• produce evidenced-based, outcome-driven results which are regularly monitored and reviewed• have effective policies and procedures in place to govern relationship with clear expectations from the outset.

9. WHAT SUBCONTRACTORS AND DELIVERY PARTNERS CAN EXPECT FROM USBy partnering with us, an organisation can benefit in the following ways:

• work with a company respected for its quality, approach, integrity and proven contractor-management experience• make the most of our culture of listening, support and understanding ‘for providers by providers’• get the best out of our commitment to building robust supply chains while retaining the best local organisations• develop subcontracts based on the Ministry of Justice’s Industry Standard Partnering Agreement • have Service Agreements with clear contract and mutual commitments• have service level agreements where subcontracts are not relevant with clear mutual commitments • reduce paperwork and bureaucracy thanks to an integrated MIS (My Solution Information System) when it is introduced.

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10. TIMESCALES FOR COMMISSIONING

DATE ACTIVITYw/c 1 June 2015 Partner events, Supply Chain Strategy published1 June - 19 June 2015 Invitation to comment26 June 2015 Final Supply Chain Strategy published1 July 2015 Commissioning commences1 November 2015 Phased introduction of supply chain

Commissioning will be done through an invitation to tender process and services will be procured in four phases:

PHASE 1: WOMEN’S ENVIRONMENT AND WRAP AROUND SERVICES (refer to section 6.2)

DATE ACTIVITY1 July 2015 Invitation to tender7 August 2015 Bid submission deadline18 September 2015 Preferred bidder announced1 October 2015 Contracts signed1 November 2015 Delivery commences

PHASE 2: HOME AND MENTORING (refer to section 5.1 and 6.3)

DATE ACTIVITY20 July 2015 Invitation to tender28 August 2015 Bid submission deadline25 September 2015 Preferred bidder announced1 November 2015 Contracts signed1 December 2015 Delivery commences

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PHASE 3: SPOT PURCHASE SERVICES (refer to section 5.3, 5.4, 5.6, 5.7, and 6.1)

DATE ACTIVITY20 July 2015 Invitation to submit proposals opens16 October 2015 Proposal submission deadline20 November 2015 Preferred suppliers announced1 December 2015 Service Level Agreements signed4 January 2016 Spot purchasing commences

PHASE 4: HEALTH (refer to section 5.2)

DATE ACTIVITY12 October 2015 Invitation to tender16 November 2015 Bid deadline18 December 2015 Preferred suppliers announced4 January 2016 Contracts signed18 January 2016 Service commences

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APPENDICES

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APPENDIX A: KSS CRC OFFICE LOCATIONS

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APPENDIX B: INVITATION TO COMMENT

We welcome your feedback on the proposed draft Supply Chain Strategy around the following questions:

1) Have we clearly set out our contracting intentions? If we have not, please tell us what information is unclear.

2) Do our current proposals duplicate any current provision available to our service users? If it does, please tell us what funding is duplicated and provide details of who the commissioner is of those services.

3)Are there any gaps in services the strategy does not identify that could meet our service users’ needs?If there are gaps, please tell us what these are and the risks they present to service user delivery/performance.

You can give feedback in the following way:• visit www.ksscrc.co.uk and complete the feedback form

If you have any questions about the strategy please contact partnerships@kss.probation.gsi.gov.uk.

The closing date for responses is 5pm on 19 June 2015.

Kent, Surrey and Sussex CRC

* partnerships@kss.probation.gsi.gov.uk( 01273 6278007 www.ksscrc.co.ukKent, Surrey & Sussex Community Rehabilitation Company LtdRegistered office: 75-77 Main Road, Hockley, Essex SS5 4RGCompany registration number: 08802556Published June 2015. KSSCDDM052015