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Supply Chain Network Design & Change Management Workshop
-
15 October 2014
• Case Study - ANZ Supply Chain
network design and
implementation
• Case Study - Change
management framework global
Sales & Operations Planning
implementation
• Supply Chain Cover Introduction
Content
Supply Chain Cover
ANZ Network Design
To design & implement
the optimal logistics
network for ANZ that
will efficiently support
the customer agenda
under the new
manufacturing &
sourcing footprint
Supply Chain Cover
Case Study Objective
Network design - inputs
01. Product Characteristics
Size, weight, storage conditions, shelf life
02. Product Source
Volume, Single or multiple sources, overseas /
local, wholesale, direct from origin, lead times
03. Customer Requirements
Volume, size, location, metro / regional, DC /
Store / Home, lead time, frequency
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04. Geography & Infrastructure
Distances, ports, rail, roads, air, land, access
05. Current Performance
Cost, Service, Safety, Sustainability
Network design – process of elimination
01. Define network requirements
02. Define network scenarios
06. Network simulation
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Many out-of the-Box network scenarios
Several network options with several permutations
Shortlist of well defined
network scenarios
One preferred
network scenario
One optimal validated
network scenario
04. Financial modelling
07. Pilot preferred option
05. Feasibility study
08. Ease of transition
09. Business case
10. Implementation / transition
03. In house or 3PL
2. Define network scenarios
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3. Network simulation
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Service
Cost
Safety
Sustainability
Flexibility
Selection Criteria
Ease of transition
Distribution &
Warehousing
Optimal Logistics
Network
Customer
Service LevelCase fill; OTIFNE
SafetyLTIFR
Cost$ per carton
Transport,Dom, imp. exp.
$ Pallet
Storage,$ Pallet/week
Operational,$ Inbound & outbound
Shipping, D&W and SDC
Trunking, Fact to DC
EnvironmentCO2 Emissions
Transport, DC to Cust
Space, Lease / buy assets
Maintenance, elec, etc.
MHE, Lease or buy
Resources, In – outsource
Obsolescence
Compliance,To cust requirements
On Time, % orders
In Full, % orders
No Errors, % orders
Responsive, lead-time
QualityCustomer
complaints
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04. CONCORDIA
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02. CONCORDIA
Outcome
Consolidating the network from 11 sites across Australia and New Zealand to 4
Change Management
Framework
Importance of change
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The change program needs to incorporate executive S&OP, global S&OP and
the global portfolio optimisation projects
o Implementing S&OP is a multi-year project, enabled but not driven by
technology
o External global research* confirms the S&OP project is
o 50% (people) organizational change management
o 40% process definition and implementation
o 10% technology support development
* S&OP implementations by iCognitive Pte Ltd, 2010
Change wheel
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Case for change
Stakeholders
Communications & Engagement
Impacts Capabilities
Leadership and
behaviours
Sustaining the change
Organisation
Design
Post Go Live Embedding S&OP Health check
Standard S&OP Agendas
Compliance Teams
Check & Adjust Reviews
Process Champions
COE – Demand, Supply, Optimisation
Case for Change Vision
Approach
Live examples – overseas & local benchmarks
Stakeholder Plan Stakeholder Assessment
Stakeholder Mgmt & Ownership Plan
Detractors Plan
Champion Groups S&OP Advocacy Group
Sponsors
Benefit Owners
Selected S&OP Champions
Process Champions
SMEs
Communications & Engagement Communications Plan – targeted & phased
Communications vehicles, include 2 way
communications
Impact Assessment & Mitigations S&OP Systemic Issue Analysis
Change Risk Log
S&OP Change History Capability & Training Capabilities & Training Plan
Capabilities Programme
Coaching
Behaviour Change Targeted behaviours
Benefits & Behaviours Contract
Role modelling
Behaviour Change Route Map
Critical Get Rights
KPIs to reinforce targeted behaviours
Org Design Org Structures for Global S&OP
Role Definitions
Targeted KPIs for Exec S&OP
Targeted KPIs for Global S&OP
Benefits Benefits ownership
Benefits contracting
Behaviour mapping
to benefits
Benefits tracking
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Introduction
o Supply Chain Cover Pty Ltd is an independently owned senior supply chain services company
based in Melbourne. We provide flexible Interim Management and Consulting Services across
Australia and New Zealand with broad supply chain experience in consulting and line
management functions.
o Our team is internationally and domestically experienced and seek to be aware of the latest key
developments, initiatives and ways of working with supply chains globally. We have 8 full time
staff and proven partnerships with Property, Building, I.T and M.H.E companies across the
nation.
o Our vision is to increase your customers’ satisfaction by improving your supply chain
performance and cost. We create exceptional value for our clients through our proven expertise
in delivering high quality, tailored and client focused supply chain solutions, that's why 90% of our
clients offer us repeat business. We build long, strong and personal working relationships with
our client base.
Supply Chain Cover Pty Ltd
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Supply Chain Cover – Services
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Periodically reviewing the attributes and performance of your existing supply chain and
defining the future supply chain strategy leads to competitive advantages and is
instrumental in achieving your companies long term goals.
Outsourced services increasingly constitute a large proportion of your organisations total
logistics budget, so understanding how your current arrangements & vendor management
processes compare with current best practice is crucial in delivering the right safety,
service, goods & cost outcomes.
International supply chains have undoubtedly introduced new kinds of supply chain risks
and opportunities, reduced the margin for error and increased organisations reliance on
specialist supply chain service providers. When structured correctly, your international
supply chain will be a true source of competitive advantage for your business.
Supply chain systems are a critical component of a high performing supply chain. The right
systems provide increased visibility and control across your entire supply chain, enabling
you to effectively manage ever increasing business complexities.
Integrated planning processes can result in an optimal use of your assets and working
capital by managing constraints in line with your company strategy. Supply Chain Cover
has helped many small and large complex companies optimise and integrate their supply
chain planning processes.
Delivering on time to an agreed level of service, safety and cost is essential in achieving
your supply chain strategy. In today’s rapidly changing environment your logistics &
distribution functions can be a source of competitive advantage but equally introduce a new
range of complexities that need to be managed.
Supply Chain Cover – Clients
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