Supply Chain

Management

It is a cross-functional approach to

managing the movement of raw materials

into an organization and the movement of

finished goods out of the organization

toward the end-consumer.

Supply Chain Management ?

Elements of Supply Chain Management

Deciding how to best move and store materialsLogistics

Determining location of facilitiesLocation

Monitoring supplier quality, delivery, and relationsSuppliers

Evaluating suppliers and supporting operationsPurchasing

Meeting demand while managing inventory costsInventory

Controlling quality, scheduling workProcessing

Incorporating customer wants, manufacturing, and timeDesign

Predicting quantity and timing of demandForecasting

Determining what customers wantCustomers

Typical IssuesElement

Typical Supply Chains

PurchasingReceiving Storage Operations Storage

Production Distribution

Supplier

Supplier

Supplier

Storage} Mfg. Storage Dist. Retailer Customer

Typical Supply Chain for a Manufacturer

1. Improve Operations

2. Increasing Levels of Outsourcing

3. Increasing Transportation Costs

4. Competitive Pressures

5. Increasing Globalization

6. Increasing Importance of E-commerce

7. Complexity of Supply Chains

8. Manage Inventories

Need for Supply Chain Management

It addresses the following issues -

Distrubution Network Configuration:

Number and location of suppliers, production facilities, distribution centers, warehouses and customers.

Distribution Strategy:

Centralized versus decentralized, direct shipment, cross docking, pull or push strategies, third party logistics.

Information:

Integrate systems and processes through the supply chain to share valuable information, including demand signals, forecasts, inventory and transportation.

Supply chain management

Benefits of Supply Chain Management

• Lower Inventory

• Higher Productivity

• Greater Agility

• Shorter Lead Times

• Higher Profits

• Greater Customer Loyalty

Key Learning Areas

     Supply Chain Design, Development and Evaluation

         Logistics Management

         Managing Contracts

         Application of Statistical Tools for Supply Chain Management Decisions

Application of IT and E-business tools

• Purchase / Vendor Development Manager• Material Management Executive / Manager• Team Leader / Technical Leader / Logistics

Manager / Logistics Executive• Warehouse Manager• Functional Outside Consultant

Career

• Software Services• IT Enabled Services • Automobile Components• Cement / Construction / Engineering / Metals / Steel / Iron• Consumer FMGC / Foods / Beverages• Retailing / Oil & Gas / Infrastructure / Power / Non-

conventional energy / Bio-Tech. / Pharma / Life Sciences • Telecom / ISP / Consumer Durables / Home Appliances

Industry

Quality Management

What is quality?

It is the ability of a product or service to consistently meet or exceed customer’s

expectations.

The quality of a developed product is influenced by the quality of the production process.

It is the policy and associated procedures, methods and standards required for the control of projects.

The purpose of quality management is to increase certainty by reducing the risk of project failure. It also provides the opportunity for continuous improvement.

Quality Management

The Consequences of Poor Quality

• Loss of Business

• Liability

• Productivity

• Costs

Quality management activities• Quality assurance

– Establish organisational procedures and standards for quality.

• Quality planning– Select applicable procedures and standards for a particular

project and modify these as required.

• Quality control– Ensure that procedures and standards are followed by the

software development team.

( Quality management should be separated from project management to ensure independence. )

Dimensions of Quality

• Performance - main characteristics of the product / service

• Aesthetics - appearance, feel, smell, taste

• Special Features - extra characteristics

• Conformance - how well product / service conforms to customer’s expectations

Dimensions of Quality

• Reliability - consistency of performance

• Durability - useful life of the product / service

• Perceived Quality - indirect evaluation of quality (e.g. reputation)

• Serviceability - service after sale

• Requisites for Quality Management• Quality Management in Manufacturing• Process Capability Studies• Six Sigma Approaches• Quality Management in Services• Service Quality in Airlines• Service Quality in Hotel industry

• Service Quality in Health Care industry

Key Learning and Application Areas:

Career Options

            Pharma Industry         IT / ITES Industry           Manufacturing Industry           Service Industry           Corporate o Quality Manager o Quality Assurance Manager o Quality Control Manger