Michael H Troelsen

Supply Centric Model (EngrosModel)

Michael H Troelsen45 years living in Hammel near Århus in Denmark

Program manager Responsible for development of Xellent for SCMResponsible for implementing Xellent for SCM at 6 Danish customers

Working at EG since 1993 in different roles

Development manager with focus on deregulation of electricity and gas in Denmark since 2003

Participated as member of TI group for SCM at EnerginetMember of all sub working groups

I started as developer and technical engineer

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AgendaBackground

Facts about the Danish market

Why Supply Centric Model (wholesale)

How the project was carried out

Lessons learned and what should the Swedish customer think about when the Hub and SCM comes to SE

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HistoryDatahub v1 18.02.2013 go-live

Presented in Parliament 25.04.2012 and passed on 18.06.2012

21.06.2013 First BRS/RSM workshop

Planned Go-live 01.10.2014

New Law Presented in Parliament 01.02.2014

Go-live is moved from 01.10.2014 to 01.10.2015

Go-live is moved from 01.10.2015 to 01.04.2016

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Facts about the danish market5,6 million people

3,3 million meteringpoints (MP)

Electricity heating 130.000

Sol panels 91.989

Wind turbines 5.776

Profiled customers 3.262.687 / 17,2 TWh

Hourly measured customers 49.277 / 14,6 TWh

Move-in/out 330.000 per year

Change of supply 230.000 per year

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Facts about the danish market

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1%6%

10%

39%12%

12%

20%

kWh in DK

Subscription Supplier

Subscription Grid

PSO

Electricity TAX

EL

Transport

VAT

Avg. per 2,28 DKR

Avg. consumption 1300 kWh per person

House 5000 kWh

Apartment 3200 kWh

SCM (EngrosModel)Why Supply Centric Model (SCM)

to simplify communication in the market (hub)

to simplify customer contact towards the energy market – 1 contact point – the supplier

to simplify invoicing (1 invoice)

to increase competition in the market to benefit the consumer (customer)

to separate Energy companies into Grid and Supplier to further increase competition in

market

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SCM (EngrosModel)What is Supply Centric Model (EngrosModel)?

One communication hub run by TSO (Energinet.dk)

All customer invoicing is done by the supplier

Grid company invoice supplier for Grid cost (Subscription, grid-tarif, fee and tax)

Supplier is single point of contact for customer

Replace DefaultSupplier (Anvisningsleverantör) with Supplier obligation

48 BRS vs 19

XML is used

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Supplier obligationA supplier has a contract with the customer until change of supply og end of

supply

A customers need to have an supplier before he can be connected to the grid

Move-in, Connect New meter point

So what happens when the customer do not pay?

First step is reminders 1/2, ask for deposit 5 month, disconnect from grid

Grid company will charge the supplier a fee for disconnecting and

reconnecting the meter

Most bad payer are registered in Credit Rating Bureau (RKI)

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Grid CompanyGrid is still performing the following task

Operate, maintain and expand grid

Connect & Disconnect

Ensure supply of power

Technical control of meter

Responsible of meters

Meter reading

Setup and facilitate micro production and solar panels

New task for GridSend all 15/60 values and metered data to datahub

Maintain and send price elements (subscriptions, tarifs and fees) to the datahub

Validate customer contact information from datahub

Invoice supplier on monthly based on actuals

Supply Centric Model

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SupplierSupplier

Customer relations

Receive all meter date from Datahub

Invoice customer

Payment and payment owed

Customer service and complaints

Information obligations towards customer

New task for supplierVAT and Taxes

Receive tarif, subscriptions from Datahub

Default supplier (supplier duty)Connection of new installation

Default supplier on end of supply

Supply Centric Model

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Customer Masterdata

MeteringpointMasterdata

Settlement Masterdata

SCM (Document hierarchy)

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Law

Regulation

BRS/RSM

Development base

Acts

SCM (Document hierarchy)

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SCM (Tracks)Migration of data from Grid/supplier to datahub

Data consistency check

End2End test (ATS, IT pilot test, players test)

Settlement test of wholesale artifacts (price elements)

Load share og Profile settlement

Cut over test

Business Process Mapping

Local IT system

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MigrationData migration to datahub

Master data meteringpoints, Customers, links

Meter readings and 15/60 values

Data consistency check

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This important to start this process as soon as possible to ensure the best quality of the data. All migration must be done from live on a monthly

basis, 9 – 12 month before start!!

End2End testATS test is message format testing

E2E pilot is for IT vendor(s)

E2E test is for players and is a certification testTest cases Supplier (78), Grid (55), balance (5)

All data is to be generated manuel by user

Fictive players for Grid and Supplier

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Get IT-vendors and datahub-vendor to start working together on creating the BRS/RSM guides.

The players should test much more than the required test cases

Other testSettlement test of wholesale artifacts

Fixed dataset for allOne or two players must do a full scale test

Load share og Profile settlementuse fixed dataset use migration data

Grid and supplier can compare to own engine

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It is important the create some control reports in datahub and in local IT system, so it is possible to

find the cause of the difference.

Cut over testDo a full cut-over test not only the technical part, but also other internal activities

Do more than on cut-over test

Use the cut-over test data for testing that task performed before cut-over still works.

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It is very important to plan the cut-over phase down to the last detail and do a full scale test

including the datahub. After cut-over the database could be used for settlement test and BRS that cross cut-over date. Move-in/out and incorrect

moves or change of supply

Business Process MappingMap existing processes ”AS-IS”

Use BRS and Regulation to create “TO-BE”

TO-BE process to be used as basis for development and for training

Customer and Business consultants

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training super user and end user gave a much better result when we look at the feedback. Process

was also used in development and ensured that processes was being a first citizen of the final

product

Local IT systemsAlmost all existing process will change

Split of Grid and supplier can result in split into two databases

The number of messages will increase by factor 10

automating shipment process of values is key

automatic handling of correction for billing (delta)

focus on automation and exception handling

optimize process and work by using the TO-BE process mappings

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EG customer adviseGet C-level commitment

Set-up a project organization, that is dedicated to the project and get the rest of organization involved

It is NOT only a new version of the IT system, it is a change in how we work

EG involved the customer from the beginning with monthly meetings and blog post often

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To-be processes was a great help when planning the test and training.

Sum-upGet the organization involved as soon as possible

Create test scripts and test – test – test

Get involved in the process and give feedback to your IT Vendor

Do not under estimate the number of resource need or the work that it requires.

Go-live is not the end of the project, but and important mile stone

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It is NOT only a new version of the IT system, it is an organizational change

Questions

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