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Supplier Performance Metrics External Balanced Score Card
(EBSC) Update
Morris Brown Janet Harthen Dale Zajac
Supplier Relations Supplier Quality Supplier Quality-
Warranty
[email protected] [email protected] [email protected]
June, 2011
CHRYSLER GROUP LLC
Quotes
Logistics
Financial Risk
TS 16949
MMOG/LE
How EBSC is used in sourcing
2
EBSC
Market Share
Fiat
Purchasing
Technology
Bid List Commodity and
Supplier Strategy
Sourcing
Decision
CHRYSLER GROUP LLC
3
EBSC- 5 Equal Value Drivers (Production) Suppliers
20%
20%
20%
20%
20%
Quality Delivery
Warranty
Partnership
Cost
Bold Value Drivers Have Been
Changed for 2011
20%
20%
20%
20%
20%
2011
Product Dev.
Process
Delivery Quality
Cost Partnership
2010
CHRYSLER GROUP LLC 2011 EBSC
4
Benefits:
• Eliminates reconciliation of quarterly
EBSC and monthly detail report
numbers by suppliers and Chrysler
employees
• Corporate sustainability assessment
is a differentiator for Chrysler
• Mouse-over functionality to reveal
descriptions and formulas for
measures
• Better visibility of MOPAR
performance on production
scorecard
Supplier / Commodity Scorecard
Report Parameters
Year: 2011
BU: Production Source Hold: Yes - Commercial
Supplier: 32213 F - WP Chrysler, Inc. Source Restriction: No
Address: 1207 Chrysler Road, Kokomo IN 46901 Financial Risk Rating: High Risk
Commodity: 23BA - Non-Decorative Injection Moldings Service Parts (MOPAR): Yellow
Scorecard Updated Jan 18, 2011
Target/Weight
Jan Feb Mar Apr May Jun - Dec
YTD
Quality (20%) 59% 59% 76% 33% 0% 0%
AQP / NCT Composite 100 64 69 57 53 96 96
100% 64% 69% 57% 53% 96% 96%
Non-Conforming Material - Prod (NC Tickets) 0 8 7 4 5 1 1
52% 58% 76% 70% 94% 94%
Advance Quality Planning 100 100 100 98 98
100% 100% 98% 98%
Forever Requirements Violation (occurrence) 1 1
Containments (Yardholds) (occurrence) 1 1 1
3CPR Level 1 1
3CPR Level 2 1
TS 16949 Certification Y Y Y Y Y Y
Q Hold N N N N Y Y
Delivery (20%) 100% 93% 91% 94% 98% 98%
Delivery Conformance 100 100 100 100 100 100 100
65% 100% 100% 100% 100% 100% 100%
Response Conformance 100 100 92 90 94 96 96
35% 100% 92% 90% 94% 96% 96%
CLS/CLD (occurrence) 1 1 1 1 1 1
MMOG/LE (deduction) Y Y N N N N
Warranty (20%) 70% 68% 82% 82% 85% 85%
Supplier Associated Warranty (C's/1000) 3.69 4.2 4.5 3.91 3.91 3.78 3.78
100% 70% 68% 82% 82% 85% 85%
Cost (20%) 46% 32% 68% 100% 100% 100%
Annual Combined (000's) $1,250 $57 $79 $256 $646 $656 $656
100% 46% 32% 68% 100% 100% 100%
Commercial Contribution (000's) $57 $79 $390 $400 $400
Technical Contribution (000's) $256 $256 $256 $256
Idea(s) Submitted N N Y
Partnership (20%) 52% 54% 56% 49% 51% 51%
Purchasing Support 10 8 8 8 5 5 5
50% 80% 80% 80% 50% 50% 50%
Diversity (000's) $580 $50 $100 $150 $200 $250 $250
25% 8.6% 17.2% 25.9% 34.4% 43.1% 43.1%
Corporate Sustainability 5 2 2 2 3 3 3
25% 40% 40% 40% 60% 60% 60%
Overall 64% 60% 73% 69% 62% 62%
Deduction of points to overall
Delivery Grade each month,
due to not submitting the
MMOG/LE self-assessment
scores by the assigned
deadline. Deduction for no
submission: 15 points for
Direct Ship suppliers, 30
points for a SPD / Module or
PAB supplier.
CHRYSLER GROUP LLC
Quality Enhancements
5
Quality (20%) Target/
Weight Jan Feb Mar YTD
59% 59% 76% 0%
AQP / NCT Composite 100 64 69 57 96
100% 64% 69% 57% 96%
Non-Conforming
Material - Prod (NC
Tickets)
0 8 7 4 1
52% 58% 76% 94%
Advance Quality
Planning
100 100 100 98
100% 100% 98%
Forever Requirements
Violation (occurrence)
1 1
Containments
(Yardholds) (occurrence)
1
3CPR Level 1 1
3CPR Level 2 1
TS 16949 Certification Y Y Y Y
Q Hold N N N Y
• AQP is now
under Quality
• Potential
deductions
have been
added for
3CPR Levels 1
& 2
• TS 16949;
Quality New
Business Hold
included
Aligned with supplier quality bid list
CHRYSLER GROUP LLC
6
How to Improve Your Quality Score
Take training in the source systems: NCT, CQMS, etc.
Request access to the source systems in the Chrysler Supplier Portal
(Covisint)
Source systems contain the most current information, usually updated
daily, rather than waiting for a monthly update on the scorecard
Look at web sites, especially home pages of applications for updates
Learn how to run reports in source systems
Learn how to run deliverable due reports 30 days in advance
Make sure any parts sourced to your location are your parts
Look at your scorecard frequently. Files are uploaded as received from
source systems (usually over the weekend)
The Quality Value Driver is usually fully loaded by the 3rd week of the
month
CHRYSLER GROUP LLC Quality Value Driver 2011
7
AQP/NCT Composite Score
8
CHRYSLER GROUP LLC AQP/NCT Composite Score
9
This measurement is a composite of the AQP (Advance Quality
Planning) and NCT (Non Conformance Tracking) measurements
Calculated as ¼ of the AQP value plus ¾ of
the NCT value
Formula: (AQP FFR * 25%) + (NCT FFR *75%)
Example: (60 * 25%) + (80 * 75%)
Advance Quality Planning
AQP
10
CHRYSLER GROUP LLC
11
Advance Quality Planning (AQP)
The AQP measure is a percentage of required
responses submitted to CQMS before the
appropriate due date
Calculation: # Deliverables Submitted
# Deliverables Due
Target is 100% of responses submitted on time
Cumulative rolling 6 month score
CHRYSLER GROUP LLC
12
2011 AQP Measurement Business Rules
• If there are no tasks due within the current month, the
score will be null (blank) for the month (not 0%)
• No credit is given for responses entered after the due date
• If a part is incorrectly sourced it will still be included in the
BSC for IRE, AQP and PPAP tasks.
• Please work with the Chrysler buyer to correct any
sourcing issue prior to the month end
• Effective 3/11/2011
• Mandatory tasks that are not approved will be scored in
between Quality Gates
• Task promise dates must be kept current at all times in
order to avoid a negative score
CHRYSLER GROUP LLC Exemptions from AQP Scoring
13
• AQP and PPAP tasks created in the current
and previous calendar months are exempt
from scoring
• If a Quality Gate date is moved into the current
or previous months, it is exempt from scoring
for AQP and PPAP tasks
• Cancelled parts with an effective out date
occurring in the scoring month are exempt
from scoring (out date = last date the part will be placed on a vehicle)
CHRYSLER GROUP LLC
AQP IBSC/EBSC Weights and Scoring - Effective January 2011
14
CHRYSLER GROUP LLC
15
AQP Supplier Reports - Web
Suppliers need to request access to the “AQP Supplier Reports” link
from their Security Administrator. The link is located under the
Applications tab in the Chrysler portal. It will help you understand your
AQP score.
CHRYSLER GROUP LLC AQP Supplier Reports - Web
16
5 Reports
CHRYSLER GROUP LLC
17
AQP Supplier Reports - Web
CHRYSLER GROUP LLC
AQP Supplier Reports - Web
18
CHRYSLER GROUP LLC
19
AQP Supplier Reports - Web
Non-Conformance Tracking
NCT
20
CHRYSLER GROUP LLC
21
Non Conformance Tracking
• Nonconformance Tracking System is source
system
• Cumulative rolling 6 month score
• Non-conforming tickets that change to a
status that is not scored are adjusted in the
current month calculation
CHRYSLER GROUP LLC
NCT Adjustments
• Adjustments
- Resolved disputed tickets (possible NC quantity or defect code)
- Voided or cancelled tickets
• Defect Codes that do not count against suppliers
- NPNP – Notice of Shipment of Potential Non-
Conforming Parts (pro-active notification)
- NPCO – No Parts Cost Only
- DCC – Directed Consigned Component
- DCNC – Directed Component Non-Conformance
CHRYSLER GROUP LLC
23
NCT Ticket FFR Calculation
[1-6 * (8-4)/( 4+100)] *100
[1-6 * 4/104] *100
[1-6*.384615]*100
[1-.230769] *100
=.769231*100
= 76.9
= 77 % FFR
T = Target = 4 C= Current = 8
Formula: (1- 6*(C-T)/(T+100) ) *100
CHRYSLER GROUP LLC
24
Best-in-Class Definition
• NCT uses a Best-In-Class (BIC)
methodology to determine the target for
each 4 digit commodity code.
• Suppliers that ship the same local
commodity code are grouped together and
the best performance is used to determine
the 2011 target for all suppliers that ship that
commodity
CHRYSLER GROUP LLC
Suppliers in
Local code
12AA
Receipts
Those under the
20% floor are
eliminated from
participating in BIC
Suppliers able
to participate
in BIC
Supplier A 500 500 500
Supplier B 660 660 660
Supplier C 25 25
Supplier D 10 10
Supplier E 15 15
Supplier F 85 85 85
Supplier G 32 32
Average 189.57
20% 37.91
25
NCT Ticket Targets - Example
BIC Floor = (average of receipts for local commodity code)*0.20
CHRYSLER GROUP LLC
26
Target Setting For NC Tickets
NC Tickets Target = 4 x .90 =
3.6
Tickets
12345 Supplier A 6
15542 Supplier B 12
16899 Supplier F 4
12357 Supplier C
12286 Supplier D
65864 Supplier E
58692 Supplier G
Best in Class target for all suppliers in the LCC 4 digit commodity
code 12AA with 10% improvement factor = 3.9 = 4.0
CHRYSLER GROUP LLC
NCT Rolling 6 Months
27
CHRYSLER GROUP LLC NCT Rolling 6 Months
28
CHRYSLER GROUP LLC NCT 6 Month Summary
29
CHRYSLER GROUP LLC
30
NCT Rolling 6 Month Detail
CHRYSLER GROUP LLC
31
Rolling 6 Month Detail by Part
CHRYSLER GROUP LLC
32
Ticket Details by Part
CHRYSLER GROUP LLC
33
NCT Worksheet Inquiry
34
Quality Metric Deductions
Forever Requirement Violation Containments (Yardholds)
3CPR Level 1 3CPR Level 2
TS 16949 Certification Quality New Business Hold
CHRYSLER GROUP LLC Deductions from the Composite Score
35
Forever Requirements
Violation
• 10 point deduction per occurrence
• More than 2 occurrences in the scoring
period - Quality Score = Zero
Containments (Yardholds) • 20 point deduction per occurrence
• More than 2 occurrences in the scoring
period - Quality Score = Zero
3CPR (Third Party Containment
and Problem Resolution) - Level 1 • 5 point deduction per month in which
project is open
• More than 2 occurrences in the scoring
period - Quality Score = Zero
3CPR Level 2 • 10 point deduction per occurrence in
which project is open
• More than 1 occurrence in the same
month Quality Score = Zero
TS16949 Certification • No Certification - Quality Score = Zero
• Metric is yet to become activated to
affect scorecard
Quality New Business Hold • NBH - Quality Score = Zero
Forever Requirement Violations
FRV
36
CHRYSLER GROUP LLC
37
The Forever Requirements
• Proactively communicate with Chrysler and know
when to raise the Red Flag
• Request approval from Chrysler prior to implementing
any anticipated material or process changes
• Request approval from Chrysler prior to implementing
any internal or sub-supplier manufacturing location
changes
• Watch for sub-supplier issues and inform Chrysler of
them
• Notify Chrysler of possible supply/capacity issues
CHRYSLER GROUP LLC
38
Forever Requirements Violations
Categories
• Processing change
• Change in construction or material
• Implemented prior to Forever Requirements approval
• Parts produced at different / additional locations
• Sub-supplier location change
• Sub-supplier material change
• Tooling capacity change
• Unauthorized tooling transfer
• Unauthorized refurbishment/replacement
• Missed PDR (Production Demonstration Run) & PPAP dates
• Other
CHRYSLER GROUP LLC
39
Forever Requirements
• Cumulative rolling 6 month score
• 10 point deduction per occurrence from the
overall quality score
• More than 2 occurrences in the scoring
period - Quality Score = Zero
PRI SQ Responsible Yardholds
40
CHRYSLER GROUP LLC
41
Yardholds
• Measure of the occurrences of a supplier
responsible containment (yardholds) as
reported by the Chrysler manufacturing
plant via a PRI (Product Related Issue)
• Cumulative rolling 6 month score
• 20 point deduction per occurrence from the
overall quality score
• More than 2 occurrences in the scoring
period - Quality Score = Zero
Third Party Containment & Problem Resolution
3CPR Level 1 3CPR Level 2
42
CHRYSLER GROUP LLC Third Party Containment & Problem Resolution
43
Level 1
• 3CPR Provider (3CPR-P) sorts Chrysler inventory (pipeline), supplier sorts at
supplier plant.
• 3CPR-P sorts all parts past supplier’s dock and 100% of supplier’s clean
certified shipment (CS)
• Supplier sorts all parts to all plants before shipping until 3CPR-P verifies
supplier’s clean CS
- 5 point deduction per month in which project is open
- More than 2 occurrences in the same month - Quality Score = Zero
Level 2
• 3CPR-P sorts at Supplier’s plant (L2 includes L1 unless L1 waived).
• 3CPR-P sorts all parts past supplier’s dock and all parts to all plants prior to
shipment for 15 to 999 days (project initiator determined length of time) from
supplier’s permanent corrective action (PCA) implementation date.
• Exit clock resets if nonconforming part found after PCA.
- 10 point deduction per occurrence in which project is open
- More than 1 occurrence in the same month – Quality Score = Zero
CHRYSLER GROUP LLC
44
Are there any sorts that are not counted toward the scorecard?
• If the supplier notifies the 3CPR provider or the plant and requests a
pro-active 3CPR sort, the scorecard is not affected
• A Pro-active sort is identified as such on the project itself
Is there a dispute process of any kind that would affect a 3CPR
point deduction?
• No
• Any discussion would be handled at the time of the sort
Additional information?
Information including a Training and Help section can be found the on
3CPR site available through Covisint
Questions?
Contact [email protected]
Third Party Containment & Problem Resolution
CHRYSLER GROUP LLC ISO/TS16949
• Certification - Quality Score = Zero
• Metric is yet to become activated to affect scorecard
Chrysler now requires suppliers to provide proof of certification to
ISO/TS16949 and were notified by Chrysler Management
CHRYSLER GROUP LLC
TS 16949 Certification
47
• Supplier certifications are captured and status is monitored
• Certification scoring is not yet effective
Scoring Plan • When this metric is activated in late July, we will display the
certification status, but NOT have it affect the scorecard for TWO
months to allow suppliers time to see their status and respond
• After two months, a “NO” will result in “0” on the scorecard for Quality,
Suppliers were notified in writing by Chrysler
management in June and September, 2010 regarding
the TS certification requirement
CHRYSLER GROUP LLC
Submit TS 16949 Certification
48
Information Required:
• PDF (only) copy of current certification
• Supplier Manufacturing Location Code (SMLC)
• Contact information
o Name
o Phone
o email address
email to: [email protected]
Quality New Business Hold
NBH
49
CHRYSLER GROUP LLC
Quality New Business Hold
50
• A formal Supplier Quality led process to
restrict supplier manufacturing locations from
quoting on new business opportunities
• Suppliers are notified if they are placed on
NBH
• Suppliers need to meet the established exit
criteria to be taken off NBH
• NBH “Yes” - Quality Score = Zero
CHRYSLER GROUP LLC
Partnership Enhancements
51
Partnership (20%) Target/
Weight Jan Feb Mar YTD
52% 54% 56% 51%
Purchasing Support 10 8 8 8 5
50% 80% 80% 80% 50%
Diversity (000's) $580 $50 $100 $150 $250
25% 8.6% 17.2% 25.9% 43.1%
Corporate Sustainability 5 2 2 2 3
25% 40% 40% 40% 60%
Overall 64% 60% 73% 62%
• Engineering survey has been replaced with corporate
sustainability assessment
• More robust diversity calculation (eliminates directed parts, foreign
operations)
• Partnership score (20% of total EBSC)
• Purchasing Support Survey (10%)
• Corporate Sustainability Assessment (5%)
• Diversity (5%)
CHRYSLER GROUP LLC
52
Purchasing Support Survey
• Measure for
“Partnership
mindset” of
supplier
management
• Survey provides
10% of score
• Performed 2x per
year
• Assessment by
Lead Director
CHRYSLER GROUP LLC
53
Purchasing Support Survey
10
X
“Low” ranking results
in F2F meeting:
Benefits both!
CHRYSLER GROUP LLC
54
Purchasing Support Survey
10
CHRYSLER GROUP LLC Diversity
55
Diversity: 5%
Purchasing
support: 10%
Sustainability: 5%
Delivery
20 points
Quality
20 points
Cost
20 points
Partnership
20 points
Warranty
20 points
Note: Red rating in diversity negates entire partnership score (20 points)
Purpose: Measure Supplier
Performance to Target
CHRYSLER GROUP LLC Corporate Responsibility
• Supplier Self-assessment
• Online survey to determine
level of Corporate
Responsibility activity within
supply base
• Will measure all suppliers
regardless of commodity or
APV
• Data collected will be used to
help structure Supply Chain
Sustainability
• Assessment measures:
• Overall Program • Working Conditions • Environmental Management • Ethics & Anti-corruption • Training & Governance
56
CHRYSLER GROUP LLC Corporate Responsibility
57
Tracking and issue-identification tool
CHRYSLER GROUP LLC Warranty Enhancements
58
Warranty (20%) Target/
Weight Jan Feb Mar YTD
70% 68% 82% 85%
Supplier Associated Warranty (C's/1000) 3.69 4.2 4.5 3.91 3.78
100% 70% 68% 82% 85%
• Warranty has been moved out from Quality into its own
section
• Warranty weight has been increased to 20%
• Aligned with the new Supplier Associated Warranty
Reduction Program (SAWRP)
CHRYSLER GROUP LLC Supplier Monthly Measure
59
• Formula to set an FFR >= 80% if supplier does not
deteriorate
• Formula to set FFR =100% if supplier meet/exceeds the
corporate initiative (12% for 2011MY)
Formula to calculate the Fulfillment Rate (FFR)
Formula:
FFR = (Percent Improvement* 1.667) + (80%)
Percent Improvement (“Best of two prior years – Current) / Best of two of the
prior years 1.667 = Improvement factor constant (20%/12%)
CHRYSLER GROUP LLC Graphical Representation
60
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
FFR
2MIS
3MIS
4MIS
5MIS
6MIS
Dete
rio
rati
on
Improvement
No warranty improvement
CHRYSLER GROUP LLC
New Measures - Cost
61
Cost (20%) 46% 32% 68% 100% 100% 100%
Annual Combined (000's) $1,250 $57 $79 $256 $646 $656 $656
100% 46% 32% 68% 100% 100% 100%
Commercial Contribution (000's) $57 $79 $390 $400 $400
Technical Contribution (000's) $256 $256 $256 $256
Idea(s) Submitted N N Y
CHRYSLER GROUP LLC
Target /
WeightJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec YTD
Cost (20%) 15% 16% 41% 94% 87% 87%
$1,250 $57 $79 $256 $646 $656 $656
15% 16% 41% 94% 87% 87%
$1,000 $57 $79 $79 $390 $400 $400
15% 16% 13% 57% 53% 53%
$250 $0 $0 $177 $256 $256 $256
0% 0% 28% 37% 34% 34%
RAW SUPPLIER DATA Glide Path YTD Target in CY Savings EBSC Score
Supplier XYZ Target ($000) Factor * May ($000) Credit ($000) as of May
APV - $41,666,667
Total (3.0% APV) 1,250 60% 750 656 87%
Commercial (2.4% APV) 1,000 60% 600 400 53%
Technical (0.6% APV) 250 60% 150 256 34%
Idea(s) Submitted? Indicates if supplier enters ideas in the database each month --- no impact to score
* The following glide path will be used to calculate the cost metric within the EBSC:
Jan - 30%, Feb - 40%, Mar - 50%, Apr - 55%, May - 60%, June - 70%, July - 80%, Aug - 85%, Sept - 90%, Oct - 95%, Nov - 100%, Dec - 100%
Example shown for the month of May
Commercial Contribution = 400 / (1,250 x 0.60) = 53%
Technical Contribution = 256 / (1,250 x 0.60) = 34%
Ideas Submitted? N (No ideas submitted in May)
EBSC Cost Score as of May = 87%
N Y N
Annual Combined (000's)
Commercial Contribution (000's)
N N
Technical Contribution (000's)
Idea(s) Submitted?
New Measures - Cost
62
CHRYSLER GROUP LLC
Delivery (20%) 100% 93% 91% 94% 98% 98%
Delivery Conformance 100 100 100 100 100 100 100
65% 100% 100% 100% 100% 100% 100%
Response Conformance 100 100 92 90 94 96 96
35% 100% 92% 90% 94% 96% 96%
CLS/CLD (occurrence) 1 1 1 1 1 1
MMOG/LE (deduction) Y Y N N N N
New Measures - Delivery
63
• Direct feed from DRIVe at commodity
level
• Potential deductions for CLS/CLD
occurrence and MMOG/LE not being
submitted
CHRYSLER GROUP LLC Navigating to EBSC
GPSIS MAIN MENU -
Supplier Tools
EBSC
Monthly Detail Report
Other Tools
-MCM
CHRYSLER GROUP LLC Navigating to EBSC
Supplier / Commodity Scorecard
Report Parameters
Year: 2011
BU: Production Source Hold: Yes - Commercial
Supplier: 32213 F - WP Chrysler, Inc. Source Restriction: No
Address: 1207 Chrysler Road, Kokomo IN 46901 Financial Risk Rating: High Risk
Commodity: 23BA - Non-Decorative Injection Moldings Service Parts (MOPAR): Yellow
Scorecard Updated Jan 18, 2011
Target/Weight
Jan Feb Mar Apr May Jun - Dec
YTD
Quality (20%) 59% 59% 76% 33% 0% 0%
AQP / NCT Composite 100 64 69 57 53 96 96
100% 64% 69% 57% 53% 96% 96%
Non-Conforming Material - Prod (NC Tickets) 0 8 7 4 5 1 1
52% 58% 76% 70% 94% 94%
Advance Quality Planning 100 100 100 98 98
100% 100% 98% 98%
Forever Requirements Violation (occurrence) 1 1
Containments (Yardholds) (occurrence) 1 1 1
3CPR Level 1 1
3CPR Level 2 1
TS 16949 Certification Y Y Y Y Y Y
Q Hold N N N N Y Y
Delivery (20%) 100% 93% 91% 94% 98% 98%
Delivery Conformance 100 100 100 100 100 100 100
65% 100% 100% 100% 100% 100% 100%
Response Conformance 100 100 92 90 94 96 96
35% 100% 92% 90% 94% 96% 96%
CLS/CLD (occurrence) 1 1 1 1 1 1
MMOG/LE (deduction) Y Y N N N N
Warranty (20%) 70% 68% 82% 82% 85% 85%
Supplier Associated Warranty (C's/1000) 3.69 4.2 4.5 3.91 3.91 3.78 3.78
100% 70% 68% 82% 82% 85% 85%
Cost (20%) 46% 32% 68% 100% 100% 100%
Annual Combined (000's) $1,250 $57 $79 $256 $646 $656 $656
100% 46% 32% 68% 100% 100% 100%
Commercial Contribution (000's) $57 $79 $390 $400 $400
Technical Contribution (000's) $256 $256 $256 $256
Idea(s) Submitted N N Y
Partnership (20%) 52% 54% 56% 49% 51% 51%
Purchasing Support 10 8 8 8 5 5 5
50% 80% 80% 80% 50% 50% 50%
Diversity (000's) $580 $50 $100 $150 $200 $250 $250
25% 8.6% 17.2% 25.9% 34.4% 43.1% 43.1%
Corporate Sustainability 5 2 2 2 3 3 3
25% 40% 40% 40% 60% 60% 60%
Overall 64% 60% 73% 69% 62% 62%
CHRYSLER GROUP LLC
66
Suggestions & Feedback
For help:
General EBSC Questions: [email protected]
Quality Questions: [email protected]
Warranty Questions: [email protected]
Delivery / Supply Questions:
DSD Questions: [email protected]
Cost Measure Questions: [email protected]
Corporate sustainability: [email protected]
CHRYSLER GROUP LLC
Next Steps
• Supplier Training Week
• 2 Full EBSC training sessions
occurred
• EBSC Webinars are scheduled
for June 23 and July 20
• Phase 1 (Quality & Delivery)
launches in May-Suppliers able
to view in June
• Phase 2 launches in June-
Suppliers able to view in July
• Contact [email protected] or
2011 EBSC Supplier / Commodity Scorecard
Report Parameters
Year: 2011
BU: Production Source Hold: Yes - Commercial
Supplier: 32213 F - WP Chrysler, Inc. Source Restriction: No
Address: 1207 Chrysler Road, Kokomo IN 46901 Financial Risk Rating: High Risk
Commodity: 23BA - Non-Decorative Injection Moldings Service Parts (MOPAR): Yellow
Scorecard Updated Jan 18, 2011
Target/Weight
Jan Feb Mar Apr May Jun - Dec
YTD
Quality (20%) 59% 59% 76% 33% 0% 0%
AQP / NCT Composite 100 64 69 57 53 96 96
100% 64% 69% 57% 53% 96% 96%
Non-Conforming Material - Prod (NC Tickets) 0 8 7 4 5 1 1
52% 58% 76% 70% 94% 94%
Advance Quality Planning 100 100 100 98 98
100% 100% 98% 98%
Forever Requirements Violation (occurrence) 1 1
Containments (Yardholds) (occurrence) 1 1 1
3CPR Level 1 1
3CPR Level 2 1
TS 16949 Certification Y Y Y Y Y Y
Q Hold N N N N Y Y
Delivery (20%) 100% 93% 91% 94% 98% 98%
Delivery Conformance 100 100 100 100 100 100 100
65% 100% 100% 100% 100% 100% 100%
Response Conformance 100 100 92 90 94 96 96
35% 100% 92% 90% 94% 96% 96%
CLS/CLD (occurrence) 1 1 1 1 1 1
MMOG/LE (deduction) Y Y N N N N
Warranty (20%) 70% 68% 82% 82% 85% 85%
Supplier Associated Warranty (C's/1000) 3.69 4.2 4.5 3.91 3.91 3.78 3.78
100% 70% 68% 82% 82% 85% 85%
Cost (20%) 46% 32% 68% 100% 100% 100%
Annual Combined (000's) $1,250 $57 $79 $256 $646 $656 $656
100% 46% 32% 68% 100% 100% 100%
Commercial Contribution (000's) $57 $79 $390 $400 $400
Technical Contribution (000's) $256 $256 $256 $256
Idea(s) Submitted N N Y
Partnership (20%) 52% 54% 56% 49% 51% 51%
Purchasing Support 10 8 8 8 5 5 5
50% 80% 80% 80% 50% 50% 50%
Diversity (000's) $580 $50 $100 $150 $200 $250 $250
25% 8.6% 17.2% 25.9% 34.4% 43.1% 43.1%
Corporate Sustainability 5 2 2 2 3 3 3
25% 40% 40% 40% 60% 60% 60%
Overall 64% 60% 73% 69% 62% 62%
