SUPPLIER COMPLIANCE WEBSITE - Nordstrom Supplier Compliance.pdf · 3 SUPPLIER COMPLIANCE WEBSITE Primary Resources (left side bar of homepage): • PO Terms & Conditions • Supplier

SUPPLIER COMPLIANCE WEBSITE

WWW.NORDSTROMSUPPLIER.COM

2

COMPLIANCE AT NORDSTROM

The use of industry-standard EDI, Floor Ready and Transportation technologies and guidelines allows us to expedite merchandise through the supply chain and build mutually profitable partnerships with our suppliers.

This will ensure: An expedited flow of merchandise from our partners

to the selling floor and Nordstrom.com

Better management of inventories

Increased sales

Enhanced customer experience

OUR STRATEGY

Your partnership is critical in making this technology work successfully!

3

SUPPLIER COMPLIANCE WEBSITEwww.nordstromsupplier.com

Primary Resources (left side bar of homepage):• PO Terms & Conditions• Supplier Partner Standards – Specific to FLS, Rack, Nordstrom.com, Nordstrom Product Group

(NPG) nordstromrack.com | HauteLook and NPG • Expense Offset Policies• Routing Guide• EDI Mapping• Store Addresses

Links (upper right corner of homepage):• Contact Us & Resources information• Supplier Portal• Item Setup Forms• Consumer Product Safety

Important News and Updates (center of homepage):• Lists monthly updates and supplier news• Link to previous updates

Navigation Tip: The PDF versions of the manuals may be navigated using the Table of Contents at the front of each document (click on the title or page number to go to the desired section) or the

Bookmarks tab (click ‘Bookmarks’ on the top, left hand side of the PDF window & click the section title).

4

Monthly News and Updates

• Lists the most recent two months of news and updates

• Archived updates are linked on the bottom of the homepage (example on next slide)

• Archived vendor letters and emails are found on the left sidebar under Vendor Communications

SUPPLIER COMPLIANCE NEWS & UPDATESCENTER OF HOMEPAGE

5

SUPPLIER COMPLIANCE NEWS & UPDATESARCHIVE

6

Contents Include:

• EDI Requirements Required Documents UPC Catalog Advance Ship Notice

• Invoicing and Claims Invoice Requirements PO Violations Defective Claims – Nordstrom

Quality Center (NQC)

• Floor Ready UPC/Retail Ticketing Policies Approved Ticket Providers Hanger Requirements Packaging and Carton Label

Requirements

• Miscellaneous Policies Floor Ready Merchandise (FRM)

Contact Sheet EDI Non-Compliant Inquiries Glossary of Terms & Definitions

SUPPLIER PARTNER STANDARDS FULL LINE/RACK/NORDSTROM.COM/NORDSTROMRACK.COM| HAUTELOOK

7

• UPC/RETAIL TICKETING POLICIES & REQUIREMENTS - Merchandise must be received at our distribution centers with a scannable UPC or EAN barcode attached to the merchandise

• HANGER REQUIREMENTS – Items requiring hangers must have hangers inserted into garments and shipped in cartons. Specific hanger requirements by product type are detailed in our standards

• PACKAGING &CARTON LABEL REQUIREMENTS –General packaging specifications and materialsCarton specifications and sealing requirementsGS1-128 Label requirements and format

Questions please email: [email protected]

FLOOR READY GUIDELINESHIGHLIGHTS OF THE SUPPLIER PARTNER STANDARDS

See our Supplier Quick Start on www.nordstromsupplier.com; a quick and easy guide to the main highlights of our compliance needs when partnering with Nordstrom

8

• EXPENSE OFFSET FEES – Fees may be assessed for:Failure to comply with EDI document requirementsPurchase Order violationsNon-compliance with our Floor Ready requirementsNordstrom does not provide pictures of non-compliance

• WEEKLY SUMMARY – Summary of non-compliant expense offset fees are emailed weekly; there is a 60-day inquiry limit on these offset fees starting from the day the summary was originally emailed

• INFORMATIONAL SCORECARDS – Scorecards may be sent quarterly, only if expense offset fees have been issued during that quarter

• QUESTIONS – To check and see if you are set up to receive the Weekly Summary and Scorecard or questions regarding offset fees can be sent to:[email protected]

EXPENSE OFFSET FEESFOR NON-COMPLIANCE

9

EXPENSE OFFSET POLICIES FULL LINE/RACK/NORDSTROM.COM

10

WEEKLY EXPENSE OFFSET FEE SUMMARYEXAMPLE

11

• CARRIER SELECTION AND SERVICE- Determined by the Routing Guide:Nordstrom Corporate Logistics is responsible for carrier selectionMerchants work with vendors to select mode (air/surface)

• APPROVED CARRIER LIST– Nordstrom’s approved carrier list consists of select carriers with whom we have negotiated rates and service level agreementsUse of approved carriers is required when Nordstrom pays any portion of the freight chargesNordstrom’s consolidator network provides the fastest, most cost efficient means of moving product into our network

• SUPPLIER BENEFIT USING APPROVED CARRIERS: DCs give higher priority to consolidator freight than to non-core carriersNordstrom carriers are responsible for loss or damage during transit

ROUTING GUIDEAUTHORIZED ROUTING INSTRUCTIONS

12

Contents Include:

• Shipment Preparation PO Verification – NOVS Bill of Lading preparation

• Special Handling Hazardous Material

• Freight Invoicing & Inquiries Required Documents Offset Fee Inquiries

• Carrier Pages Carrier Contact Information

• Miscellaneous Information Freight Agreements Offset Fee Codes

• Store/DC List

ROUTING GUIDE

13

• AGREEMENTS –Pertain to terms stipulated on a PO or in a companywide contract between the vendor and NordstromDetermine the freight cost a vendor has agreed to pay to move freight to Nordstrom

• VIOLATIONS –The result of non-compliance per the terms of the purchase order, agreement or Nordstrom Routing GuideInquiries should be sent to the issuing DC – see list found in the Supplier Resources & Contacts document

FREIGHT AGREEMENTS & VIOLATIONS

Freight agreements and violations are charges related to PO terms or contract agreements between a vendor and Nordstrom.

14

Documents Include:

• 810 – Invoice

• 850 – Purchase Order

• 852 – Produce Activity Data Optional

• 855 – Reverse Purchase Order Buyer Initiated

• 856 – Advance Ship Notice

• 860 – Purchase Order Change Optional

• 997 – Functional Acknowledgement

EDI MAPPING

Questions regarding mapping and other EDI technical questions contact: [email protected]

15

• Nordstrom Reference Documents Supplier Portal is where you can access

AP Inquiry, NOVS and Supplier Toolkit Supplier Resource & Contacts is a list

used to direct your inquiries to the appropriate department

Accounts Payable Vendor Setup Form is used for all new accounts or reactivations

Other miscellaneous forms (i.e. ACH setup, EDI 820 setup, etc.)

• Supplier Compliance Hotline information and email form to access the following departments Floor Ready Management Nordstrom Supplier Compliance EDI Group Transportation Accounts Payable Customs Compliance

CONTACT US & RESOURCESSUPPLIER RESOURCE INFORMATION

16

CONTACT INFORMATION

FLOOR READY [email protected] (option 1)

NORDSTROM SUPPLIER [email protected] (option 2)

NORDSTROM SUPPLIER OFFSET [email protected]

EDI TECHNICAL [email protected] (option 3)

TRANSPORTATION (FREIGHT) & ROUTING [email protected] (option 4)

ACCOUNTS PAYABLE [email protected] (option 5)

CUSTOMS COMPLIANCE1-877-444-1313 (option 6)

SUPPLIER TOOLKIT [email protected]

PORTAL ACCESS [email protected]

DROP SHIP [email protected]

DROP SHIP [email protected]

17

• ACCOUNTS PAYABLE – Resource for invoice status, claim copies and check informationFor setup please contact [email protected]

• NOVS – Nordstrom Order Verification System is a resource for PO verificationFor setup contact [email protected]

For all carrier and shipping questions please contact [email protected]

• SUPPLIER TOOLKIT – Allows vendors to access our web-based Sales and Inventory reports on-demand.An annual subscription fee of $100 per supplier number is assessed for access to these reportsSupplier Toolkit navigation overview is available on the Portal homepageFor setup contact [email protected]

SUPPLIER PORTALhttps://portal.nordstrom.com

In addition to www.nordstromsupplier.com, vendors can also access our vendor portal with links to Accounts Payable, NOVS and the Supplier Toolkit.