July 2018 1

2issueSuperior Bulk Logistics, Inc.

Q U A L I T Y I N M O T I O N

®

Superior Women!Our Company’s historic support of women is a natural extension of a brand that above all values talent.By Gail S. Jones “Whether I should have a voice at the table has never been in question at Superior Bulk Logistics,” observes Nedal Awada, Superior Carriers’ Atlantic Region VP, when asked about the role of women at SBL. “Our Company’s culture supports women, and we have some amazing ones working here.”

As a senior executive serving an industry dominated by men, Awada applauds SBL’s longstanding efforts to hire and train women as corporate managers, terminal managers and drivers. Our Company’s progressive stance reflects an economic and political environment in which supporting women is not only the right thing to do, but an economic imperative. As the industry faces a seemingly endless capacity crunch, logistics companies that fail to capitalize on the talents of women operate at a huge disadvantage.

At the heart of SBL’s brand is a commitment to attract, empower and retain the very best people, who function in a regional management structure that encourages independent decision-making and high-level customer service. Clearly, that includes women, and historically our

brand has fueled a tradition of promoting from within that supports gender diversity. “Superior’s care and concern is with talent, period,” Awada comments. “As a woman, there’s nothing here holding you back.”

After joining SBL five years ago with a background in transportation safety, Awada has directly witnessed how our Company's women address customer needs using their diversity of expereriences and ideas. And she’s grown to see the need for many more women in the industry. But given their relatively few numbers in the logistics environment, and the occasionally encountered gender bias, she also recognizes the necessity of offering encouragement and connection. With the backing of Superior Carriers President Brian Nowak, she is developing a mentorship program to help women at SBL address what she calls lingering, negative outside factors in the workplace. “I tell them they will encounter roadblocks. But they won’t always be the only women in the room,” she states. “I want to help them develop inner confidence, and to promote their professional growth by setting up a one-on-one mentoring system. Even our strongest women benefit from sharing work experiences and best practices. And we have so many strong women, not only as corporate-level managers but as terminal managers, and increasingly, drivers.”

Continued on page 2

Superior Carriers’ VP Atlantic Region Nedal Awada

Carry Transit driver Carla Kentch, who works out of the Keokuk, Iowa terminal.

July 2018 2

...Superior Women Continued from page 1Both Superior Carriers and Carry Transit have in place experienced, well-regarded women terminal managers and operations supervisors -- four at Carry, and nine at Superior -- who manage teams running multi-million dollar businesses. At Carry, this includes Patty Hageman (TM, Keokuk, Iowa), Heather Lee (TM, who together with Operations Supervisor Collette Martin have an all-female management team in Vassar, Michigan), Rhonda Hubbard, (OS in Arlington, TX who works with TM Terry Bledsue) and Melissa Valenzuela (TM, Oakland, California).

At Superior Carriers, nine terminals are managed or operationally supervised by women: Leslie German (TM, Creola, Alabama), Connie Caldwell (TM, Lakeland, Florida), Tracey Mellott (TM, Augusta, Georgia), Tammy Poe (TM, Lake Charles, Louisiana), Tonya Babin (TM, Baton Rouge, Louisiana), Casa Eaton (OS, High Point, North Carolina, who works with TM Mac Stanley), Linda Berger (TM, N. Charleston, South Carolina), Shellea McDougal (OS in Memphis, Tennessee, who works with TM Mike Lundberg), and Staci Guidry (OS in Pasadena, Texas, who works with TM Avery Hayes.)

Carry Transit and Superior Carriers between them currently employ 31 women drivers (out of a total of 913 company drivers and independent contractors), a number that SBL’s senior management would like to significantly boost. To that end, Sr. VP-Operations Steve Lowman is developing a campaign to attract more women drivers. “Unlike the truckload and flatbed side of the trucking industry, which can require heavy lifting, the physical demands on the tank truck driver other than actual driving are primarily confined to handling hoses and hookups. So while I am the first to recognize the many women who capably perform very strenuous trucking work, I’d like to spread the word that the job of tank truck driver is appropriate for a wide range of women.”

One such woman is Carry Transit driver Carla Kentch, who feels well supported as a relatively new driver at the Keokuk, Iowa terminal. “This terminal team feels like family, and no one has ever made me feel out of place as a woman,” she said. “I work as an over-the-road driver, and it would be great to have more women drivers at our Company. Handling hoses and climbing up and down ladders requires some physical agility, but mostly, it’s mental

attention that’s needed -- the ability to stay focused, and therefore safe. And, of course, to be patient and courteous at customer sites!”

Lana Applewhite is an eleven-year veteran of Superior Carriers’ St. Gabriel (Baton Rouge), Louisiana terminal, and knows from experience the value of working for a company that “treats you like a whole person.” She observed: “I love the people I work with. We all help each other. I have children and an elderly parent, and this company understands if I need time off. In turn, I’ll work a few extra hours another time to help someone else. That flexibility means a lot. This is one of the best companies I’ve ever worked for.”

Superior Carriers’ Creola, Alabama Terminal Manager Leslie German -- who according to Awada “handles her business like nobody else” -- may epitomize the women-at-SBL success story. “My first job at Superior was doing payroll at Axis [Alabama], and frankly I took it to avoid stress, with no desire or plans for promotion,” states German. “But then I noticed that the office wasn’t organized efficiently, and my Terminal Manager at the time, Avery Hayes, gave me the green light to take that on. I went on to organize the shop, and just kept on going, even doing dispatch. Eventually I found I liked doing it all, maybe because I come from a military family, and standards and processes

come naturally to me. I always wanted the freedom to run with whatever I wanted to do, and Avery and SBL always provided that. In the seven years I’ve been a terminal manager here, our number of drivers has increased by 250%.

We’ve significantly grown revenues while keeping expenses under control. When our operations outgrew the Axis space last year, we made a multi-million dollar investment in Creola, Alabama, a few miles from here, which I now manage.”

Creola, Alabama Terminal Manager Leslie German

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German admits she has a “tough job”, but that she and most women she works with at Superior are hardworking and effective. “We shine when we’re confident in our abilities, quit apologizing for everything, and overcome the need to always ask permission to do more,” she observes. “I’ve made so many allies in this company who have helped me -- and I’m all about helping others, inside and outside the company. Sometimes you encounter the ‘good old boy’ network still working, but women must ignore that, band together, let go of competitiveness, know they’re capable and intelligent. This is a wonderful company that has given me the opportunity to grow and to be myself.” German’s feelings are echoed by SBL’s other female terminal managers systemwide.

Fifty women work at SBL’s corporate headquarters in Oak Brook, Illinois, thirteen of whom hold senior management positions: Donna Hudson, VP-Internal Audit; Monika Bednar, Manager-Corporate Pricing; Jennifer Marin, Accounting Manager; Donna Davis, Billing Manager; Millie Jerosimich, Accounts Payable Manager; Dorothy Milkovic, Operations Supervisor-EHS&S; Kelli Potter, Director-Logistics Operations; Jackie Stelter, Manager-Contracts & Revenue Analysis; Jennifer Holub, Pricing Sales Administrator; Yarka Sena, Human Resources Manager; Karen Sorensen, Supervisor of IT; and Betty Stolz, Visiship Software Support. The thirteenth woman -- a thirty-year veteran of the office -- is Assistant Controller Lucy Moss, who has witnessed a steady increase in the number of women in SBL management. “I began here as a staff accountant, then became accounting manager, then assistant treasurer, then assistant controller,” she said. “Along the way, we encountered the challenges of mergers and acquisitions, as well as changing banking systems, but I’ve had wonderful mentors who have listened to me and valued my opinion. My current boss Tim McCann [VP-Finance] is one, as was former CEO and current Chairman R. T. Lewis. Frankly, there’s a wealth of talented, experienced women here in corporate. I definitely support the recruitment of more women drivers, which would be an awesome move that would provide SBL with another pool of talent to draw from.”

Diana Castaneda, Carry Transit’s dynamic Sales & Marketing Rep, has been with the company for sixteen years. Her experience in many facets of operations -- accounting, pricing, contract administration, and dispatch -- has helped her achieve a well-rounded perspective on the business. “It’s satisfying to witness the daily hustle and bustle between drivers, dispatch, and customers, and being able to see the big picture, knowing how it all works together to deliver great service. As a woman here, I’ve had tremendous support, not only from our President Jim Blackmon but from the entire company. Day to day, I try to listen to all the talented people I work with, get their perspectives, and learn from them. And I’ve jumped at opportunities as they have arisen. You need to do that -- you need to want success. But no one has ever made me feel as if I’m not as valuable as anyone else.”

Castaneda believes that the qualities for which women traditionally have been celebrated -- relationship skills, orientation to detail -- make them huge assets to logistics organizations, which demand such skills. “I’d love to see more women in active non-office roles as drivers and dispatchers, and I’m proud to be a part of this process. Of course, great managers are always needed. People like Keokuk Terminal Manager Patty Hageman really, really understand our business, and they are supportive and understanding of their teams.”

Spend five minutes talking to Patty Hageman herself, and you get the sense that she sees the entire subject of “women at Carry” as a non-issue -- in a good way. “I’ve been at the Keokuk terminal for 21 years, and no one here treats me any differently than anyone else,” she states. “I really don’t sense a gender divide. We support women here, including women drivers. Janis Wallingford my terminal clerk does a good job and gets along really well with everyone. I personally feel that I get a lot of respect from our drivers, and from Carry’s senior management.”

Few people applaud the personal and professional support that Carry provides more enthusiastically than Heather Lee, Terminal Manager at Vassar, Michigan. “Coming in three years ago as a terminal manager, I had a learning curve,” she acknowledged. “But the level of assistance from Carry’s very experienced regional and terminal managers was and continues to be phenomenal. We all stay connected through regular conference calls with VP-Operations Doug Bell. Generally, this company encourages you to think outside the box. Doug told me that he wants to inspire me to be excited about our business, so I can in turn inspire others. You really feel positive energy here, that people back up what they say. As a woman, I’d love to see more women in this industry. It needs our help!”

According to Nedal Awada, that help is coming -- gradually. “You’re starting to see more women at meetings, especially those meetings with larger customers. But we need to do a better job of showing that women can be really top drivers and dispatchers, too. I’m fortunate to be serving in a senior management capacity in our field -- the first woman at SBL to do so. But while I may be the first, I don’t want to be the last. I have great faith that SBL’s culture will continue to value talent where it is found, to the benefit of women, men, and the entire industry.”

...Superior Women Continued from page 2

July 2018 4

UPERIOR CARRIERS NEWS

At a ceremony on May 8, the Kingsport, Tennessee terminal accepted Superior Carriers’ third consecutive Eastman Supplier Excellence Program (ESEP) Award. It is the sixth such award received from the chemical company since 2007. While each of these wins is testimony to extraordinary service from all who serve Eastman, the 2017 ESEP Award recognizes the successful completion of Superior’s largest, most innovative Eastman project to date -- one that President and CEO Wes Stone cannot praise enough.

“From October 2017 through mid-June of this year, Eastman’s business requirements exploded to the point where nearly every terminal in our system had to step up and participate, from drivers to dispatchers to tank cleaners to office personnel,” Stone said. “With the Kingsport terminal leading the charge -- coordinating dozens of additional drivers systemwide -- every single terminal team pulled together to make it happen. It was a massive undertaking, and an immediate shift from a regional to a national service focus, which was not without its challenges. I’m very proud of our people, who found a way to work together to make this effort a tremendous success.” Stone also commended Eastman for “really stepping up” to provide extra holiday compensation to those who worked to meet its shipping needs.

Superior Carriers President Brian Nowak added his praise: “These types of honors do not come without hard work and extreme attention to detail beyond our competitors. Well done!” VP Southern Region Phil Henderson also extended his congratulations to all personnel who contributed to winning this award, which honors only those suppliers who deliver the highest quality and value of materials, equipment and services.

“Thanks to our overall teamwork, we’ve done much more than win an award, as special as this one is,” commented Stone. “We have laid the groundwork for a positive long term commitment with one of our most valued customers.”

Left to right: Michael Lowe (Eastman), Wes Stone (Superior), Matt Hale (Eastman), Jeff Hall (Superior), Dan Beverly (Eastman), Phil Henderson (Superior), and Kevin Pruitt (Eastman)

Eastman Award Recognizes CompanywideInnovation & Teamwork

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UPERIOR CARRIERS NEWS

Each year, Superior Carriers proudly presents a President’s Supplier Excellence Award to recognize the value of a single outstanding vendor. This year for the first time, Supernus Global Solutions also bestowed one such award to a deserving quality partner.

Steve Lowman, Superior Carriers’ VP-Operations, stated: “We’re pleased to announce that Quala Wash has received our Company’s 2017 President’s Supplier Excellence Award. Quala Wash is the largest provider of tank cleaning, testing, and repair services for liquid and dry containers in the U.S. Their ongoing commitment to excellent service, and their outstanding relationships with our local terminals, led to Quala’s successful handling of over 7,500 of Superior Carriers tanks last year. We look forward to a long-lasting partnership with Quala.”

Lowman noted that Quala Wash also has worked closely with Superior to review and document proper cleaning procedures for various chemicals. “This was an arduous task, but in the end resulted in more efficient and accurate invoicing to the benefit of both companies,” he stated. “In addition, Superior and Quala have undertaken various IT initiatives, including the email transmission of invoices. This will minimize use of paper, envelopes and

postage, making both companies a little greener. We’re also exploring sending invoices EDI, which will reduce manpower and increase accuracy.”

Supernus Global Solutions chose K2 Tank Lines, an owner-operated bulk liquid carrier based in Channahon, Illinois, to receive its first ever President’s Supplier Award. According to Supernus President Efrain Maldonado: “K2 was one of the first bulk carriers to contact with us when our Company was formed. They have exhibited excellent on-time performance, and have been a key contributor to Supernus’s efforts in Mexico and Canada. They also have strongly supported Supernus with dedicated equipment campaigns. We look forward to continuing our work with this quality partner!”

In attendance were (left to right):Terry O’Brien - President, Quala Wash; Steve Lowman, Senior VP-Operations, Superior Carriers; Shawntiel Ditchman - National Account Manager, Quala; Jeff Noble, VP of Operations, Quala; Brian Nowak, President, Superior Carriers; Scott Harrison, CEO, Quala Wash; Ken Shafer, Director of Maintenance & Tank Cleaning, Superior Carriers; Len Fletcher, former President & CEO, Superior Bulk Logistics; Sam Burrows, Regional VP, Quala Wash.

On March 6th at SBL’s Oak Brook headquarters, Superior Carriers President Brian Nowak (center, left) presented K2 Tank Lines owner Mike Kaspar with the 2017 President’s Supplier Excellence Award from Supernus. Left to right: Former SBL CEO Len Fletcher, Supernus President Efrain Maldonado, Nowak, Kaspar, and K2 Sales and Marketing Director Geoff Zikas.

President's Supplier Awards Honor Quala, K2Tank Lines

July 2018 6

UPERFLO NEWS

On May 8, Superior Carriers celebrated the Grand Opening of a SuperFlo rail transfer site in Midland, North Carolina. Our logistics partner at this strategically desirable location is the Aberdeen Carolina & Western Railway (ACWR), “The Carolina Route,” with direct interchanges with the CSXT at Aberdeen, North Carolina; Norfolk Southern (NS) at Charlotte, North Carolina; and both CSXT and NS at Norwood, North Carolina. The new site has the capacity for fourteen railcar spots, six of which have the option to steam.

“We’re happy to join forces with this regional railroad that will help us service customers at

industrial sites across North Carolina and beyond,” commented Phil Henderson, VP Southern Region. Founded in 1987, the Aberdeen Carolina & Western Railway is the largest privately held regional freight railroad in the state.To mark the Grand Opening, the ACWR had several restored rail cars on display -- one of them a dining car, which was put to good use as a luncheon venue. Also onsite was Superior’s historic B-61 Model Mack.

Attendees at the Midland Grand Opening enjoyed lunch in a vintage dining car provided by the Aberdeen Carolina & Western Railway.

New Creola, Alabama Terminal OpensFor years, steady business growth at Superior Carriers’ Axis, Alabama terminal has made a move to larger quarters inevitable. So it was with a great sense of celebration that on May 10, Terminal Manager Leslie German cut the Grand Opening ribbon at the terminal’s brand new facility in Creola, five miles down the road from their former location. “We’ve tripled in size, and we’re excited to have the ability to comfortably handle a significant increase in business,” commented German.

Construction on the 15,000-square-foot terminal building began in April of 2017 and was completed in January of 2018. Superior Carriers occupies ten acres of the new 300-acre Creola Industrial Park, and is the Park’s first tenant. Located just seventeen miles north of Mobile, Alabama in Mobile County, the terminal has a full maintenance shop with five bays, staffed six days a week. The new trucking terminal offers product steaming and several other services.

Superior Launches New Transloading Site in North Carolina

Arial photo of the new Creola terminal.

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FROM THE TOOL BOXBy Ken Shafer, Director, Maintenance & Tank Cleaning, Superior Carriers

New Tractors Being Delivered Now!SBL’s 2019 International LT tractors, and the newly redesigned Mack Anthem, are currently being delivered to terminals systemwide in an exciting fleet plan rollout. The International LT series features a Cummins X15 engine, an Eaton UltraShift transmission, and all-wheel Bendix disc brakes. While minimal downtime is anticipated, it’s good to know that International is giving the LT series trucks priority when going to dealerships for repairs. When an LT unit arrives at a dealership, a repair order, health report and case file are created, the latter monitored by a dedicated Repair Advocate group in Lisle, Illinois. This Group tracks the repair through diagnostics and total dwell time, and may offer suggestions on the proper fix, which typically speeds the repair. If the unit is down due to a needed part, the Repair Advocate Group will search all Parts Distribution Centers and have the part to its destination within 24 hours.

Also arriving at terminals systemwide is the Mack Anthem, with its newly redesigned cab and sleeper developed in response to Superior Carriers drivers’ preferences and requests. All of our Mack Anthems come equipped with a Mack MP-8 engine, Mack M-Drive, and Bendix all-wheel disc brakes. Mack “OneCall,” which offers 24/7 roadside assistance, will continue to monitor all Mack units and breakdowns.

“The best thing about Superior is its people.” Those words of our late owner, John J. Burns, Jr., couldn’t be more on target. Without the extraordinary people who make up our company, we would not be where we are today. And there are few better platforms than social media to share what type of people make up Superior Bulk Logistics. Last year the EHS&S Department introduced a new safety recognition program for SBL drivers, the Circle of Honor Driver Safety Awards. While Superior Carriers and Carry Transit have slightly different criteria for winning the various levels of awards in the program, the goal is the same. Drivers who are inducted into the Circle are given an award that matches their specific safety achievement.

To further honor these drivers, we have posted their photos on our social channels, and it’s great to see these dedicated men and women get the attention they deserve! Between Facebook, LinkedIn, and Instagram, the combined number of posts has reached nearly 5,000 “likes.” And when you add in another 617 “comments” and 131 “shares,” the reach of these posts has been amazing. Just on Facebook alone, the Circle of Honor driver posts have reached 35,000 people. This is just one of many ways that we try to give “the best thing about Superior” -- our people -- the recognition they deserve!

#TheSocialStop By Chris Halvachs

The new Mack Anthem

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BL SCOOPOn March 14 in Columbia, South Carolina, Superior Carriers driver trainer Richard Hatch was honored at the annual South Carolina Trucking Association (SCTA) Safety Banquet for being selected SCTA’s 2017 Driver if the Year. He also received an award as the SCTA’s January 2017 Driver of the Month.

“It was my privilege to attend this SCTA event, which recognized Hatch as an outstanding representative of our industry and of Superior Carriers,” commented Phil Henderson, VP Southern Region. “Richard is a U.S. Navy Vietnam veteran, and has been in the trucking business since 1978 and with Superior Carriers since 1997."

In March, VP National Accounts Dan Sommers attended Johnson & Johnson’s 16th Annual Service Provider Recognition Day in S. Brunswick, New Jersey. He was pleased to report that SBL was awarded J&J's first Bulk Service Provider of the Year Award for 2017. “They

cited our outstanding service (99% on-time, no safety or product issues), in addition to our presentation to their group during National

Transportation week last May,” stated Sommers. “At that time we brought in a full tank truck unit, and Robert Shivar brought up the training van from the Training Center. We hosted a few hours at their offices in Skillman, New Jersey, which included a panel discussion and questions. It was extremely well received and went a long way towards earning this award. Also cited were Carry's efforts to support their recent switch in glycerin vendors. Thanks to all of the operations teams involved, and keep up the great work!”

“Please join me in congratulating Justin Nickerson on his promotion to shop foreman in Auburn, Maine,” said Terminal Manager Mike Artis. “Justin started with Superior in 2012 as a tank washer, was promoted to mechanic-in-training in 2013, then became a full mechanic in 2015. In 2016 he completed HM-183 Inspection Certification. Justin is a team player who goes above and beyond his assigned duties, and I’m confident he’ll continue to excel at Superior in his new position.”

Hatch (left) with Southern Region VP Phil Henderson

Auburn Terminal Shop Foreman Justin Nickerson

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AFETY ZONE

Thanks to all drivers for your diligence in performing daily equipment inspections! I’m pleased to announce the winners of the clean DOT inspection drawing for the first quarter of 2018. Our four $50 winners are: Brandon Lyons, Independent Contractor from Augusta, Georgia; Roy Abney, Company Driver from Savannah, Georgia;. Michael Smallwood, Company Driver from Decatur, Alabama; and Chris Taylor, Independent Contractor from Pedricktown, New Jersey. The $100 winner for clean inspections is Ray C. Thomas, Independent Contractor from Pasadena, Texas. We appreciate your efforts to keep our customers’ products, and the driving public, as safe as possible. It’s also within your power to ensure compliance and avoid costly out-of-service time. Here are two easy-to-follow safety reminders:

Always check your paperwork for seals and the correct trailer number. This will avoid costly, potentially hazardous mis-delivery and/or contamination.

When coming off a stop light or emerging from backed-up traffic, let the vehicle in front of you move for a minimum of two seconds prior to starting to move your truck forward. This brief wait -- a cardinal rule under The Smith System -- gives you additional space and following distance, and helps to avoid preventable rear-end collisions.

Above all, don’t allow outside distractions to get in the way of safety. Focusing on the task at hand is a top priority for everyone, from drivers to tank washers to loaders, mechanics, and terminal management personnel. Every person in our Company has an opportunity to impact safety with every task performed!

D.O.T. Inspection Winners Announcedby Tom Gorman, Director, EHS&S

Million Accident-Free Miles Program UpdateBy Tom Gorman, Director, EHS&S

A new terminal has joined the Million Mile Club! Our Springfield, Massachusetts team surpassed that safe driving mark for the first time in May. In recognition of their accomplishment, those employees will be awarded a Superior Carriers toiletry bag, and the terminal will receive a certificate to display. In May, three other terminals continued their drive to two million accident-free miles: Benson, Arizona; Charlotte, North Carolina; and Atlanta, Georgia. Their safety performance is greatly appreciated.

While no terminals drove past the 750,000 accident-free mile mark in May, many reached the 500,000 milestone, with Karns City, Pennsylvania; Wilmington, North Carolina; and Pasadena, Texas all achieving that mark for the first time this year. Those employees will receive a trunk organizer with the Superior Carriers logo, and the terminals will get a certificate to commemorate the award. We also had good news out of North Charleston, South Carolina, which reached the 500,000 mile mark for the second time in 2018. Congratulations to all our employees who contributed to these tremendous accomplishments!

There were many new 250,000 mile winners as well in May: N. Charleston, South Carolina; Lake Charles (Sulphur), Louisiana; and Augusta, Georgia all reached this level for the first time in 2018. Those employees will receive a silver key chain with our logo for their efforts. An extra round of applause goes to the Creola, Alabama terminal, which surpassed this mark for the second time in 2018. Thanks to all the dedicated folks who helped us to achieve these critical safety goals.

July 2018 10

YOUR BENEFIT4We’re pleased to announce that beginning July 1, 2018, all members of the Superior Bulk Logistics, Inc. health plan will automatically receive vision care benefits through Dearborn National Vision Care, using the EyeMed network.

Even as insurance costs in the United States continue to increase, the SBL team works hard to provide competitive benefits that serve to safeguard your health and quality of life.

New vision benefit provided at no additional cost to you!

You will receive an ID card and vision benefit summary mailed to your home. However, an ID card is not necessary for setting up an appointment with an in-network provider. You only need to let your provider know you are a member of the Dearborn National Vision Care powered by EyeMed.

To find an in-network provider, or to verify if your current provider is in the network,visit www.dearbornnational.com/vision,or call 1-844-323-8302.

See plan summary for specific options and member cost details.

If you have questions regarding this addition to our healthcare plan, please feel free to reach out to the SBL Benefits Department at (800) 654-7707.

New Vision Benefit for Health Plan Members