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*Note: as of 3/23/20 data is affected by COVID-19 pandemic
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY19 72,953 80,816 67,239 76,866 67,369 60,733 70,696 63,281 71,384 71,498 65,214 69,729 837,778
FY20 72,586 73,046 66,764 75,056 61,877 67,127 72,534 61,917 63,442 29,861 26,602 31,050 701,862
FY21 34,536 36,587 36,775 42,277 40,131 54,020 43,985 35,246 52,239 53,367 49,273 61,309 539,745
-
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
Summonses Received
81%
3%2%
14%
FY 20 Summonses by Type
General Quality of Life and Public Safety Health & Restaurant Consumer Vehicle for Hire
56%
15%9%
7%4%
5%
3%
1%
0%
FY 20 General Quality of Life and Public Safety Cases by Agency
Sanitation Buildings Fire Transportation Health Police Environmental Protection Parks Others
OATH Hearings Division 1
*Percentages may not total 100 due to rounding.
*Percentages may not total 100 due to rounding.
20%
9%7%6%
4%5%
5%
44%
FY 20 Consumer Cases Breakdown
Grocery-Retail Misc Non-Food Retail Tobacco Retail Dealer Stoop Line Stand
Supermarket Salons And Barbershop Drug Store Retail Others
42%7%
48%
3%
0%
FY 20 Vehicle for Hire Cases Breakdown
Administrative Consumer Complaint Enforcement*Police Department* Port Authority Police*
*May include summonses issued to drivers who are not licensed by the TLC; for example, summonses issued for unlicensed operation of cab.
83%
1% 8%3%
5%
FY 20 Health and Restaurant Cases Breakdown
Restaurant Tobacco Vending Day Care Lead Poisoning Others
OATH Hearings Division 2
7
8
*Percentages may not total 100 due to rounding.
7,241
1,991
674
665
501
325
FY 20 Translation Services: Top 6 Languages
Spanish Mandarin Bengali Arabic Cantonese Russian
Admits, Settlements & Withdrawals
35%
Defaulted 35%
In Violation 56%
Dismissed44%Hearings
30%
FY 20 Summonses Outcomes
OATH Hearings Division 3
9
10
11
12
Annual Comparison by Enforcement Agency
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 31,053 35,965 29,234 34,864 32,089 29,211 33,923 29,831 34,564 29,814 29,907 27,834 378,289
FY 20 29,550 29,447 29,697 33,033 27,247 30,751 32,681 32,164 27,860 15,828 15,816 13,868 317,942
FY 21 17,008 17,839 14,492 18,642 21,226 31,553 25,167 16,468 29,591 26,607 24,564 31,921 275,078
- 5,000
10,000 15,000 20,000 25,000 30,000 35,000 40,000 45,000
Department of Sanitation
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 7,014 8,673 6,366 8,419 7,360 8,136 7,398 6,059 7,783 9,616 9,309 7,634 93,767
FY 20 8,025 8,168 6,990 8,254 6,787 8,164 9,961 7,861 7,728 3,286 3,869 4,599 83,692
FY 21 5,238 5,134 5,774 5,686 4,887 5,526 6,455 6,729 7,351 7,632 6,637 9,304 76,353
-
2,000
4,000
6,000
8,000
10,000
12,000
Department of Buildings
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 3,695 4,028 3,554 4,506 4,463 3,138 5,053 4,703 3,944 4,677 3,802 4,667 50,230
FY 20 5,864 4,512 3,920 4,903 4,605 5,507 5,227 4,942 4,896 2,973 1,348 1,366 50,063
FY 21 2,298 3,577 4,257 7,035 2,025 2,685 2,212 2,298 3,079 3,736 4,083 4,497 41,782
-
2,000
4,000
6,000
8,000
Fire Department
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 5,017 5,990 5,266 4,692 4,853 3,868 2,997 3,118 2,480 4,356 3,443 4,236 50,316
FY 20 4,959 5,364 5,178 5,363 5,196 2,948 2,562 2,714 1,760 1,133 489 2,162 39,828
FY 21 1,447 2,299 4,130 3,434 3,760 2,813 1,591 1,571 2,273 3,550 2,710 2,706 32,284
-
2,000
4,000
6,000
8,000
Department of Transportation
OATH Hearings Division 4
13
14
15
16
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 1,561 1,326 1,692 2,287 1,519 1,571 1,910 1,896 1,998 1,901 1,897 1,836 21,394
FY 20 1,781 1,802 2,182 2,105 2,539 2,385 2,000 1,518 2,007 498 668 354 19,839
FY 21 252 1,619 2,172 1,488 1,307 1,560 1,820 1,077 2,550 2,874 2,036 1,723 20,478
-
500
1,000
1,500
2,000
2,500
3,000
Department of Environmental Protection
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 932 924 671 950 469 559 798 571 670 759 1,242 916 9,461
FY 20 780 763 562 629 368 493 485 714 560 104 49 896 6,403
FY 21 500 326 283 483 286 448 199 251 319 711 762 498 5,066
-
400
800
1,200
1,600
Department of Parks and Recreation
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 5 2 8 8 9 - - 8 15 7 16 9 87
FY 20 6 1 7 8 14 2 2 57 33 - 18 2 150
FY 21 3 19 5 6 6 3 3 1 2 8 12 8 76
-
10
20
30
40
50
60
Business Integrity Commission
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 22 30 19 11 22 26 51 43 31 87 48 65 455
FY 20 29 82 22 38 20 22 40 23 19 - - - 295
FY 21 - - - - - - - - 34 9 18 15 76
-
20
40
60
80
100
120
Department of Information Technology and Telecommunications
OATH Hearings Division 5
17
18
19
20
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 3,738 3,874 3,948 3,819 2,588 2,297 3,248 2,639 2,673 3,350 2,893 3,272 38,339
FY 20 3,161 3,299 2,562 3,382 2,232 2,650 2,365 1,074 722 1 4 - 21,452
FY 21 11 192 1,924 36 2,098 1,444 791 1,861 1,292 1,355 1,186 1,400 13,590
- 500
1,000 1,500 2,000 2,500 3,000 3,500 4,000 4,500
Department of Health - Environmental Control
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 1,820 2,362 2,050 2,397 2,009 2,002 2,078 1,973 2,552 2,304 2,524 2,568 26,639
FY 20 2,428 2,404 2,143 2,404 2,033 1,716 1,941 2,166 1,038 - - - 18,273
FY 21 - - 1 4 - 1 - - 3 - - 10 19
- 500
1,000 1,500 2,000 2,500 3,000 3,500
Department of Health - Restaurant
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 11 19 15 16 13 17 25 21 20 18 64 50 289
FY 20 41 57 33 26 27 18 46 40 24 - - - 312
FY 21 - - - - - - - - - - - - -
-
20
40
60
80
100
Department of Health - Tobacco Vending
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 33 36 53 35 67 43 55 10 44 48 62 62 548
FY 20 41 103 33 59 54 118 152 39 88 - - - 687
FY 21 - - - 6 27 - 10 12 - 10 - - 65
- 20 40 60 80
100 120 140 160
Department of Health - Lead Poisoning
OATH Hearings Division 6
21
22
23
24
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 6 9 13 5 5 2 2 1 1 2 1 1 48
FY 20 3 4 4 8 9 1 3 2 3 - - - 37
FY 21 1 3 - 6 - - - - - - 3 1 14
- 2 4 6 8
10 12 14 16
Department of Health - Nuisances
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 34 39 41 34 28 10 34 25 10 30 35 25 345
FY 20 40 36 39 28 24 32 32 37 27 - - - 295
FY 21 - - 1 - - 6 3 - 2 - 1 - 13
-
10
20
30
40
50
Department of Health - Swimming Pools
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 169 187 166 218 197 139 184 272 269 223 208 154 2,386
FY 20 118 130 179 303 173 180 149 258 239 - - - 1,729
FY 21 1 6 24 20 31 25 35 18 35 25 42 49 311
-
50
100
150
200
250
300
Department of Health - Day Care
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 1 2 - 1 - - 1 - - - - - 5
FY 20 - - - - - - - 1 - - - - 1
FY 21 - - - - - - - - - - - - -
-
2
4
6
Department of Health - Animal Affairs
OATH Hearings Division 7
25
26
27
28
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 31 38 30 34 30 29 9 26 11 9 23 6 276
FY 20 11 26 8 13 5 2 1 1 10 - - - 77
FY 21 - - - 1 - - 1 - - - 4 3 9
-
10
20
30
40
Department of Health - Radiation
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 - 4 3 2 - - - - - - - - 9
FY 20 - - - - - - - - - - - - -
FY 21 - - - - - - - - - - - - -
-
2
4
6
8
Department of Health - Temporary Food Establishments
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 34 108 8 - - - - - - - - 1 151
FY 20 22 100 8 - - - - - - - - - 130
FY 21 7 9 1 - - - - - - - - 1 18
-
20
40
60
80
100
120
Department of Health - Day Camp
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 1 4 2 1 4 2 2 - 2 2 1 - 21
FY 20 - - 1 2 2 - 1 - 2 - - - 8
FY 21 - - - - - - - - - - - - -
-
2
4
6
8
10
Department of Health -- Tattoo Parlors, Barbershops and Beauty Parlors
OATH Hearings Division 8
29
30
31
32
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 - - - - - - - 15 15 4 4 - 38
FY 20 - 1 2 1 - 1 2 3 5 - - - 15
FY 21 - - - - - - - - - - - - -
-
5
10
15
20
Department of Health-- Commercial Building Complaint Violations
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 4 3 3 4 5 3 3 4 3 - 1 4 37
FY 20 3 6 1 4 2 5 3 - 2 - 1 - 27
FY 21 2 2 - 3 1 1 - - - 1 2 2 14
-
2
4
6
8
10
Department of Health-- EHAC: Food Borne Illness
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 54 50 13 48 47 18 35 19 36 54 16 39 429
FY 20 43 48 38 14 26 52 20 34 32 1 - - 308
FY 21 17 - 9 8 2 13 8 16 15 23 28 25 164
- 10 20 30 40 50 60 70
Department of Health-- EHAC: Environmental Hazards
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 7 4 - 2 1 - - - - - - - 14
FY 20 - 23 2 1 - 2 14 14 9 - - - 65
FY 21 - - - - - - - 3 8 7 9 8 35
-
5
10
15
20
25
Department of Health-- Gas Appliances
OATH Hearings Division 9
33
34
35
36
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 2 1 2 2 13 7 - - 2 8 22 39 98
FY 20 49 5 3 2 2 2 4 - 4 - - - 71
FY 21 - - - - - - - - - - - - -
-
10
20
30
40
50
Department of Health- Tanning
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY19 868 911 799 959 867 869 788 747 1,115 919 927 1,046 10,815
FY20 1,078 1,308 1,274 1,468 1,078 1,183 1,104 1,186 938 298 225 243 11,383
FY21 277 544 872 749 530 555 415 422 673 684 781 757 7,259
-
500
1,000
1,500
Department of Consumer Affairs
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 6,749 9,094 7,024 5,661 4,291 2,808 3,425 2,823 2,802 3,331 3,751 4,162 55,921
FY 20 5,472 5,556 3,751 3,582 2,275 1,661 2,377 2,533 1,791 245 4 2,547 31,794
FY 21 1,589 1,124 684 2,610 876 2,372 1,535 1,084 1,218 1,406 1,329 1,825 17,652
-
2,000
4,000
6,000
8,000
10,000
12,000
Police Department
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 316 250 293 405 296 215 344 256 371 279 227 309 3,561
FY 20 327 240 175 387 492 254 259 385 317 - 2 1 2,839
FY 21 8 4 1 24 11 25 34 26 45 47 59 59 343
-
100
200
300
400
500
Police Department - Vehicle for Hire
OATH Hearings Division 10
37
38
39
40
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 2,768 2,107 1,940 2,180 1,902 1,991 2,302 2,957 3,875 1,477 810 3,871 28,180
FY 20 3,784 4,594 2,571 3,194 2,317 5,078 2,954 999 3,171 4,738 2,718 4,278 40,396
FY 21 5,540 3,518 1,770 1,761 2,474 4,237 2,696 1,793 1,068 1,196 736 1,095 27,884
-
1,000
2,000
3,000
4,000
5,000
6,000
TLC - Administratively Issued
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 668 500 442 359 290 231 426 580 421 618 521 940 5,996
FY 20 724 616 508 356 403 459 634 921 409 106 1,049 615 6,800
FY 21 91 162 161 165 212 251 162 159 130 194 216 304 2,207
50
250
450
650
850
1,050
TLC - Consumer Complaints
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 6,258 4,138 3,514 4,831 3,875 3,453 5,511 4,629 5,588 7,545 3,374 5,922 58,638
FY 20 4,215 4,270 4,707 5,332 3,898 3,410 7,298 2,173 9,679 647 318 116 46,063
FY 21 213 156 156 18 193 321 696 1,351 2,513 3,153 3,926 4,775 17,471
-
2,000
4,000
6,000
8,000
10,000
TLC - Enforcement
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Total
FY 19 33 65 - 50 6 5 - - 48 - 1 38 246
FY 20 1 17 127 128 4 2 159 - 5 3 - 3 449
FY 21 - 7 - 13 - 113 48 25 28 - 34 109 377
- 20 40 60 80
100 120 140 160
Port Authority Police - Vehicle for Hire
OATH Hearings Division 11
