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Discussion of the Summon Discovery Service with John Law at ALIA 2013.
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Leading Users to Better Research Outcomes
ALIA Online 2013
The problem we’re trying to solve
The reality is user expectations have evolved and library systems have not kept up. The problem is your users are going elsewhere. So the library must do a better job of showing it’s value.
In 2009 we delivered a real solution
Live at ALA Midwinter, January 2009
The only discovery service built to purpose
Having the critical core of the library’s collection represented in a single, unified index is the key to making it all workThis impacts everything related to discovery
speed, ease of use, relevancy, customizability, research integrity, stability/reliability, and more
Unified Results Set Unified Index
Architecture of the system matters!
Having the critical core of the library’s collection represented in a single, unified index is the key to making it all workThis impacts everything related to discovery
speed, ease of use, relevancy, customizability, research integrity, system reliability, and more
A real digital front door for the library
Summon Suggestions• Database
recommender
• Best Bets suggestions
• Related Searches
• Integrated Reference Chat
• Custom text editor
• LibGuides integration
Indexed LibGuides
Widget and Search Box Builder
Discipline scoped search boxes
Discipline scoped search widgets
Database recommender
Locally controlled database recommendations
Best Bets recommendations
Related Searches
Reference chat integration
JUST ANNOUNCED!
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LOOKING FORWARD
World wide web (1990 or 1993?)Amazon (1995)Google (1998) Wikipedia (2001)Facebook (2004)YouTube (2005)Twitter (2006)Amazon Kindle (2006/2007)iPhone (2007)iPad (2010)
Interview with Jon Wileyhttp://www.fastcodesign.com/1671425/how-googles-designers-are-quietly-overhauling-search#1
User expectations change rapidly
User expectations
Operations
Relevancy
WELCOME TO THE DREAM
Increases resource usage and improves ROI
Unlike other discovery services, Summon is proven to increase usage of resources across the full breadth of a library’s collection without bias to publisher, vendor or content type.
