Summit CROS Solutions Guide NHS summit CROS... · Introducing Starkey Hearing Technologies’ first ever wireless CROS System — part of the new Summit product family powered by

Summit CROS Solutions Guide

SUMMIT CROS SYSTEM DELIVERS WHAT PATIENTS NEED

Introducing Starkey Hearing Technologies’ first ever wireless CROS System — part of the new Summit product family powered by our breakthrough Synergy® platform.

Now, patients with single-sided hearing loss can surround themselves with Starkey Sound™.

The Summit CROS System

Made for single-sided hearing loss:

• Aids in communication

• Reduces background noise

• Decreases reverberation

Utilising Acuity OS and our proprietary 900sync™ Technology, the Summit CROS System brings audibility and speech understanding to patients with CROS or BiCROS needs so they are able to hear the world around them – in full, pristine sound.

Patients fitted with our Summit CROS System receive all of the benefits of Summit hearing aids — Starkey’s most advanced technology that offers supreme sound quality, optimised listening enjoyment and premium features.

At Starkey Hearing Technologies, we believe that to hear better

is to live better.

3 The Summit CROS System

4 Individual Hearing Solutions

6 Summit Mini BTE 312

8 Summit BTE 13

10 Summit Power Plus BTE 13

12 CROS System

13 Software Quicktips: CROS & BICROS Fitting Protocol

16 Basic and advanced considerations in CROS and BiCROS fitting: Streaming control and counselling

32 Contacts

Individual Hearing Solutions

SUMMIT CROS SYSTEM IS A PERSONALISED HEARING SOLUTION

We know hearing technology plays a critical role in the satisfaction of your patients’ hearing experiences. That’s why we focus our work to provide satisfaction in all areas of life, even the subtle ones.

Summit hearing aids with our new Synergy platform are made so people with hearing loss won’t have to miss a single sound that brings them joy. With the Summit CROS System, Starkey delivers better hearing from ear to ear.

Simply put, Summit is made for life.

Made for a

A BiCROS solution is also available and can benefit patients with little to no hearing in one of their ears, and a hearing loss in their better ear.

For BiCROS needs

Patients with no functional hearing in one ear and normal hearing in the other ear can greatly benefit from Starkey’s new CROS solution.

With a contralateral routing of sound, patients are finally able to hear sounds in their weak ear by way of their healthy ear.

For CROS needs

Starkey Sound

has cutting edge technology that delivers true listening enjoyment.

SUMMIT

BEHIND-THE-EAR

Summit mini BTE 312 60

Fitting RangeBTE 312MIN

I

Hea

rin

g L

evel

in d

B (

HL

)

Frequency (Hz)

0

10

20

30

40

50

60

70

80

90

100

110

120

250 500 1K 2K 8K4K

Colour Guide

Standard Colours

BronzeSlate Sterling ChampagneBright White with Sterling

Black Espresso

Patient Features

• Tinnitus Technology

• CROS System

• Telecoil

• Wireless Connectivity

Compatible with all SurfLink accessories

Earhook Thin Tube

Measurement ANSI/IEC 2cc Coupler

IEC OES Coupler

ANSI/IEC 2cc Coupler

IEC OES Coupler

Peak OSPL90 (dB SPL) 130 136 120 126

HFA OSPL90 (dB SPL) 117 N/A 108 N/A

RTF OSPL90 (dB SPL) N/A 121 N/A 112

Peak Gain (dB) 60 66 60 66

HFA Full-On Gain (dB) 51 N/A 49 N/A

RTF Full-On Gain (dB) N/A 57 N/A 57

Frequency Range (Hz)

i1600 <100-8100 <100-8600 <100-6800 <100-7700

Reference Test Freq. (kHz) N/A 2.5 N/A 2.5

HFA Frequencies (kHz) 1.0,1.6,2.5 N/A 1.0,1.6,2.5 N/A

Reference Test Gain (dB) 40 46 31 37

Equivalent Input Noise (dB) 25 25 32 32

Harmonic Distortion

500 Hz (%) <3 <3 <3 <3

800 Hz (%) <5 <5 <3 <3

1600 Hz (%) <3 <3 <3 <3

Induction Coil Sensitivity

HFA SPLITS (ANSI) (dB SPL) 100 N/A 90 N/A

MASL (IEC) (dB SPL) N/A 87 N/A 86

ANSI/IEC Battery Current (mA)

1.5* 1.4* 1.4* 1.4*

Idle Current (mA) 1.3* 1.3* 1.3* 1.3*

Estimated Battery Life for 16-Hour Day

312 Zinc Air (days) 7-9* 7-9* 7-9* 7-9*

Tinnitus Therapy Stimulus

Max RMS Output (dB SPL) 87 87

Weighted RMS Output Level (dB SPL) 87 87

Max 1/3 Octave Output (dB SPL) 87 87

FO

G 5

0 (

dB

)

Frequency (Hz)

FOG 50OSPL90

OS

PL

90

(d

BS

PL

)

60

70

80

90

100

110

120

130

10

20

30

40

50

60

70

80

100 1000 10000

Matrix 130/60with Earhook

FO

G 5

0 (

dB

)

Frequency (Hz)

FOG 50OSPL90

OS

PL

90

(d

BS

PL

)

60

70

80

90

100

110

120

130

15

25

35

45

55

65

75

85

100 1000 10000

Matrix 130/60with Thin Tube

i160

0

Matrices: 130/60 Battery Size: 312

Mini BTE 312 Parts GuideSummit Mini BTE - wireless* (312) 5 pack

Champagne (64172-810)

Black (64172-806)

Slate (64172-805)

Bronze (64172-802)

Sterling (64172-811)

Espresso (64172-812)

White & Sterling (64172-814)

Summit Mini BTE 5 pack - CROS/BiCROS* (312)Champagne (64193-810)

Black (64193-806)

Slate (64193-805)

Bronze (64193-802)




Thin Tube 5 pack

Earhooks 5 pack Indicator Pegs pair

(52245-009)

Left: 0 (53134-000) 1 (53134-001) 2 (53134-002) 3 (53134-003) 4 (53134-004) 5 (53134-005) 3+ (53134-006) 4+ (53134-007) 5+ (53134-008)

Right: 0 (53135-000) 1 (53135-001) 2 (53135-002) 3 (53135-003) 4 (53135-004) 5 (53135-005) 3+ (53135-006) 4+ (53135-007) 5+ (53135-008)

Adult (10141-000)

Paediatric (10142-000)

Power Domes each

8-10mm (18571-000)

10-12mm (18572-000)

12-14mm (18573-000)

Occluded Comfort Buds 10 pack

5mm (53271-001)

6mm (53271-002)

7mm (53271-003)

9mm (53271-004)

11mm (53271-005)

Open Comfort Buds 10 pack

5mm (53270-001)

6mm (53270-002)

7mm (53270-003)

9mm (53270-004)

11mm (53270-005)

SurfLink Remote Microphone 2

(64068-000)

SurfLink Mini Mobile Adapter

(64368-000)

Mini Mobile System (64068-200)

SurfLink Remote Control

Advanced (60111-602)

Basic (60111-600)

SurfLink Media 2

(64155-600)

SurfLink Programmer

(60007-000)

Operation Manual

(ENG10-450)

Hearing Aid Case

(91326-000)

Flex Strip

(65464-000)

Programming Cable

Long Right each - (01807-200) Long Left each - (01808-200) Short Right each - (01808-300) Short Left each - (01807-300)

Line in cable for SurfLink Remote Microphone 2(91259-000)

i1600

*Summit Mini BTE - Wireless & Summit Mini BTE - CROS/BiCROS must be ordered together for CROS/BICROS Hearing System.

BTE 13 Parts Guide

SUMMIT

Colour Guide

Standard Colours


Black Espresso

Patient Features

• Tinnitus Technology • TelecoilCompatible with all SurfLink accessories

Matrices: 130/60 Battery Size: 312 Earhook Thin Tube


IEC OES Coupler


IEC OES Coupler

Peak OSPL90 (dB SPL) 130 137 122 127



Peak Gain (dB) 70 75 68 73




i1600 <100-7600 <100-7800 <100-4600 <100-6800





Harmonic Distortion

500 Hz (%) <3 <3 <3 <3

800 Hz (%) <5 <5 <3 <3

1600 Hz (%) <3 <3 <3 <3



MASL (IEC) (dB SPL) N/A 101 N/A 93


1.8* 1.4* 1.6* 1.4*

Idle Current (mA) 1.3* 1.3* 1.3* 1.3*


13 Zinc Air (days) 9-13* 10-14* 9-13* 10-14*





Summit BTE 13 70

Fitting Range

Hea

rin

g L

evel

in d

B (

HL

)

Frequency (Hz)

0

10

20

30

40

50

60

70

80

90

100

110

120

250 500 1K 2K 8K4K

BTE 13BEHIND-THE-EAR

FO

G 5

0 (

dB

)

Frequency (Hz)

FOG 50OSPL90

OS

PL

90

(d

BS

PL

)

65

75

85

95

105

115

125

135

15

25

35

45

55

65

75

85

100 1000 10000


FO

G 5

0 (

dB

)

Frequency (Hz)

FOG 50OSPL90

OS

PL

90

(d

BS

PL

)

65

75

85

95

105

115

125

135

15

25

35

45

55

65

75

85

100 1000 10000


Summit BTE - wireless* (13) 5 pack


Black (64182-806)

Slate (64182-805)

Bronze (64182-802)




Summit BTE - CROS/BiCROS* (13) 5 pack


Black (64299-806)

Slate (64299-805)

Bronze (64299-802)




Thin Tube 5 pack


(52245-009)

Left: 0 (53134-000) 1 (53134-001) 2 (53134-002) 3 (53134-003) 4 (53134-004) 5 (53134-005) 3+ (53134-006) 4+ (53134-007) 5+ (53134-008)

Right: 0 (53135-000) 1 (53135-001) 2 (53135-002) 3 (53135-003) 4 (53135-004) 5 (53135-005) 3+ (53135-006) 4+ (53135-007) 5+ (53135-008)

Adult (10141-000)


Power Domes each

8-10mm (18571-000)

10-12mm (18572-000)

12-14mm (18573-000)


5mm (53271-001)

6mm (53271-002)

7mm (53271-003)

9mm (53271-004)

11mm (53271-005)


5mm (53270-001)

6mm (53270-002)

7mm (53270-003)

9mm (53270-004)

11mm (53270-005)


(64068-000)


(64368-000)




Basic (60111-600)

SurfLink Media 2

(64155-600)

SurfLink Programmer

(60007-000)

Operation Manual

(ENG10-450)

Hearing Aid Case

(91326-000)


Programming Cable


*Summit BTE - Wireless & Summit BTE - CROS/BiCROS must be ordered together for CROS/BICROS Hearing System.

• CROS System • Wireless Connectivity

i160

0

i1600

Power Plus BTE 13 Parts GuideBEHIND-THE-EAR

Summit Power Plus BTE 13

Fitting Range

POWER PLUS BTE 13

Hea

rin

g L

evel

in d

B (

HL

)

Frequency (Hz)

0

10

20

30

40

50

60

70

80

90

100

110

120

250 500 1K 2K 8K4K

Colour Guide

Standard Colours


Black Espresso

Patient Features

• Tinnitus Technology

• CROS System

• Telecoil

FO

G 5

0 (

dB

)

Frequency (Hz)

FOG 50OSPL90

OS

PL

90

(d

BS

PL

)

15

25

35

45

55

65

75

85

95

65

75

85

95

105

115

125

135

145

100 1000 10000


FO

G 5

0 (

dB

)

Frequency (Hz)

FOG 50OSPL90

OS

PL

90

(d

BS

PL

)

15

25

35

45

55

65

75

85

95

65

75

85

95

105

115

125

135

145

100 1000 10000


Earhook Thin Tube


IEC OES Coupler


IEC OES Coupler

Peak OSPL90 (dB SPL) 140 142 132 136



Peak Gain (dB) 80 84 76 82




i1600 <100-5100 <100-6400 <100-5700 <100-7000





Harmonic Distortion

500 Hz (%) <3 <3 <3 <3

800 Hz (%) <3 <3 <3 <3

1600 Hz (%) <3 <3 <3 <3



MASL (IEC) (dB SPL) 98 N/A 87 N/A


2.5* 1.8* 2.5* 1.8*

Idle Current (mA) 1.5* 1.5* 1.5* 1.5*


13 Zinc Air (days) 7-10* 7-10* 7-10* 7-10*





Matrices: 140/80 Battery Size: 13

i1600SUMMIT / IP RATING 68

• Wireless Connectivity

Compatible with all SurfLink accessories

i160

0

Summit Power Plus BTE - wireless* (13) 5 pack


Black (64519-806)

Slate (64519-805)

Bronze (64519-802)




Summit Power Plus BTE - CROS/BiCROS* (13) 5 pack


Black (64522-806)

Slate (64522-805)

Bronze (64522-802)




Thin Tube 5 pack


(52245-009)

Left: 0 (53134-000) 1 (53134-001) 2 (53134-002) 3 (53134-003) 4 (53134-004) 5 (53134-005) 3+ (53134-006) 4+ (53134-007) 5+ (53134-008)

Right: 0 (53135-000) 1 (53135-001) 2 (53135-002) 3 (53135-003) 4 (53135-004) 5 (53135-005) 3+ (53135-006) 4+ (53135-007) 5+ (53135-008)

Adult (10141-000)


Power Domes each

8-10mm (18571-000)

10-12mm (18572-000)

12-14mm (18573-000)


5mm (53271-001)

6mm (53271-002)

7mm (53271-003)

9mm (53271-004)

11mm (53271-005)


5mm (53270-001)

6mm (53270-002)

7mm (53270-003)

9mm (53270-004)

11mm (53270-005)


(64068-000)


(64368-000)




Basic (60111-600)

SurfLink Media 2

(64155-600)

SurfLink Programmer

(60007-000)

Operation Manual

(ENG10-450)

Hearing Aid Case

(91326-000)


Programming Cable


*Summit Power Plus BTE - Wireless & Summit Power Plus BTE - CROS/BiCROS must be ordered together for CROS/BICROS Hearing System.

Software Quicktips: CROS & BICROS Fitting ProtocolTerminologyCROS (Contralateral Routing of Signal):

• One unaidable ear; microphone enabled

• One normal-hearing ear; microphone disabled

BiCROS (Bilateral CROS):

• One unaidable ear; microphone enabled

• One aidable ear; microphone enabled

Wireless CROS/BiCROS system is composed of:

1. Transmitter:

• Worn on the ear without useable hearing

• Microphone enabled for CROS and BiCROS

2. Receiver:

• Worn on the normal-hearing ear or the ear with useable hearing

• Microphone enabled for BiCROS only

• Any Summit BTE device can be enabled as a Receiver

• The BTE becomes a Receiver when brought into a fitting session with a Transmitter

NOTE: The Receiver and the Transmitter must be the same style and have the same microphone configuration.

PairingThe Receiver and the Transmitter must be paired and programmed together. If a Transmitter is ordered separately, the professional must pair the Transmitter and Receiver as a set in Inspire. To pair as a set:

1. Launch Inspire X.

2. On the Get Started screen, select View Programmers, then choose the appropriate programmer and select OK.

3. Connect hearing aids to the fitting computer via the appropriate programming accessories. Refer to the Cables and Connectors Guide for additional information regarding connecting the hearing aids.

4. If you are using a wireless programmer you will need to assign the Transmitter and Receiver to the appropriate ears.

5. Select Read Device Settings to start a new fitting session.

NOTE: Receivers that have been previously fitted as hearing devices and are later being paired with a Transmitter will retain all of their settings.

Initial Fit and Auto PathInitial Fit launches automatically when programming new hearing devices.

1. Select the appropriate Acoustic Options, then select OK.

2. Select the appropriate Experience with Amplification. Refer to the Experience Manager QuickTIP for additional information.

QuickTIPSCROS AND BICROS FITTING PROTOCOL

TERMINOLOGY

CROS (Contralateral Routing of Signal):

» One unaidable ear; microphone enabled» One normal-hearing ear; microphone disabled

BiCROS (Binaural Contralateral Routing of Signal):

» One unaidable ear; microphone enabled» One aidable ear; microphone enabled

Wireless CROS/BiCROS system is composed of:

1. Transmitter:» Worn on the ear without useable hearing» Microphone enabled for CROS and BiCROS

2. Receiver:» Worn on the normal-hearing ear or the ear with useable hearing» Microphone enabled for BiCROS only» Any Muse RIC and BTE device can be enabled as a Receiver» Becomes a Receiver when brought into a fitting session with

a Transmitter

PRODUCT AVAILABILITY: Summit i1600 BTE (13 / 312)

NOTE: The Receiver and the Transmitter must be the same style and have the same microphone configuration.

PAIRING

The Receiver and the Transmitter must be paired and programmed together. If a Transmitter is ordered separately, the professional must pair the Transmitter and Receiver as a set in Inspire. To pair as a set:

1. Launch Inspire X .2. On the Get Started screen, select View Programmers, then choose

the appropriate programmer and select OK.3. Connect hearing aids to the fitting computer via the appropriate

programming accessories. Refer to the Cables and Connectors Guidefor additional information regarding connecting the hearing aids.

4. Select the check boxes next to the Receiver (hearing device) and theTransmitter to be programmed.NOTE: Devices that have not yet been paired with Transmitters willnot be labeled “Receiver” in Inspire. A Transmitter cannot be broughtinto a fitting session alone.

5. Select Read Device Settings to start a new fitting session.NOTE: Receivers that have been previously fit as hearing devices andare later being paired with a Transmitter will retain all oftheir settings.

Takes audio from an ear level microphone and wirelessly transmits it to the opposite ear via 900 sync technology, allowing the patient to hear sounds that originate on the poor side in their better ear.

Get Started

QuickTIPS

GET STARTED

1. Launch Inspire X. 2. On the Get Started screen, select View Programmers, then choose

the appropriate programmer and select OK.3. Connect hearing devices to the fitting computer via the appropriate

programming accessories. Refer to the Cables and Connectors Guide located under Help in Inspire for additional information regarding connecting the hearing devices.NOTE: If you are fitting a hearing device on the right ear, select Assign Right to designate a hearing device for the right ear.

4. Select the check box next to the hearing device(s) to be programmed. 5. Select Read Device Settings to begin a new fitting or for a follow-up

fitting session using the current settings in the hearing devices, or Load a Previous Session to retrieve a previously saved session, then select Start.

MUSE AND SOUNDLENS SYNERGY INITIAL FITTING PROTOCOLPRODUCT AVAILABILITY: Muse and SoundLens Synergy Devices

INITIAL FIT AND AUTO PATH

Initial Fit launches automatically when programming new hearing devices.

1. Select the appropriate Acoustic Options, then select OK.2. Select the appropriate Experience with Amplification. Refer to the

Experience Manager QuickTIP for additional information. 3. Insert hearing devices into the patient’s ears, reduce all sources of

noise, then select Begin to run the Auto Path.NOTE: If hearing device programming is conducted prior to the fitting appointment, re-run the Feedback Canceller with the hearing devices in the patient’s ears.

4. Review the Auto Path results screen. Select Restart if Status is Incomplete for any steps, or select Close to continue.

A product line featuring extended bandwidth, additional channels and bands, ear to ear phone streaming, a dedicated music memory, advanced classification to manage all environments, tinnitus stimulus in all devices, CROS/BiCROS devices, and wireless connectivity to SurfLink accessories.

QUICKFIT AND FINE TUNING » Select QuickFit on the left navigation bar to make global fitting adjustments. Refer to the QuickFit and Fine Tuning QuickTIP for additional information.

» Select Fine Tuning on the left navigation bar or from the bottom of the QuickFit screen to make detailed fitting adjustments of individual channels and input levels. Refer to the QuickFit and Fine Tuning QuickTIP for additional information.

USER CONTROLS

The User Control Configuration demo box will appear upon initial programming with Inspire X. Select Show Demo for demonstration of user control configuration options, or select Don’t show again and Close. Refer to the User Controls QuickTIP for additional information.

Get Started

Fine Tuning

Initial Fit

The Starkey® CROS System includes products specifically designed for patients who need sound routed to a better hearing ear. Starkey’s CROS solution transmits sound wirelessly from a microphone placed on a patient’s non-functional ear to a receiver fitted on a patient’s better hearing ear. Devices can also be configured as a BiCROS solution for a patient who needs amplification in his or her better hearing ear.

• Clear and consistent wireless streaming using 900sync™ technology

• Acuity OS 2 brings audibility and speech understanding to patients in any environment

• Full Adaptive Directional functionality on the CROS transmitter

• Compatible with Mini BTE 312, BTE 13 and Power Plus BTE 13 hearing aids

• Telecoil standard in Summit CROS receivers

• Compatible with SurfLink™ accessories

Summit mini BTE 312 CROS is compatible with Summit mini BTE 312

Summit BTE 13 CROS is compatible with Summit BTE 13

Summit Power Plus BTE 13 CROS is compatible with Summit Power Plus BTE 13

Compatibility

ModelBattery size

IEC code

ANSI code

Summit mini BTE 312 CROS 312 PR41 7002ZD

Summit BTE 13 CROS 13 PR48 7000ZD

Summit Power Plus BTE 13 CROS 13 PR48 7000ZD

Battery Information

Audio Quality: 20 kHz sampling frequency

Audio Information

Antenna type: Integral Dual Parallel Loop Antenna

Operation frequency: 902-928 MHz

Occupied bandwidth(99% BW):

300 kHz

Modulation: FSK

Operating range: 1 m

Wearing options: Behind-The-Ear

Use case:Streaming of audio signal to receiving hearing aid on the other ear

Transmit Power:

mini BTE 312: -23 dBm BTE 13: -25 dBm Power Plus BTE 13: -22 dBm

Radio Information

Special Features

General Information

Transportation and storage conditions for Zinc Air Products:-40°C (-40°F) to +60°C (140°F) and 10%-95% rH. Your hearing aids are designed to operate beyond the range of temperatures comfortable to you, from very cold up to 50°C (122°F).

Safety Standards:Meets IEC 60601-2-66 safety standard and IEC 60601-1-2 EMC standard.

CROS SYSTEMSUMMIT MINI BTE 312, BTE 13 & POWER PLUS BTE 13

SUMMIT i1600

USASummit mini BTE 312 CROS

Summit BTE 13 CROS

Summit Power Plus BTE 13 CROS

Part 15.249

FCC ID:

EOA-EXPSTANDARD

Part 15.249

FCC ID:

EOA-EXPSTANDARD

Part 15.249

FCC ID:

EOA-EXPSTANDARD

Standards Applied

3. Insert hearing devices into the patient’s ears, reduce all sources of noise, then select Begin to run the Auto Path. NOTE: If hearing device programming is conducted prior to the fitting appointment, re-run the Feedback Canceller with the hearing devices in the patient’s ears.


User ControlsThe User Control Configuration demo box will appear upon initial programming with Inspire X. Select Show Demo for demonstration of user control configuration options, or select Don’t show again and Close.

The User Controls can be accessed at anytime from the left navigation bar. Select User Controls on the left navigation bar, then open User Control Settings to setup the user control configuration.

To configure user controls for Volume Control:

• Drag Volume and drop it on the Transmitter and/or Receiver side. NOTE: Ear to Ear Volume Control is always enabled.

To configure user controls for Memory Change:

• Drag Memory and drop it on the Transmitter and/or Receiver side. NOTE: Ear to Ear Memory Change is always enabled.

To configure user controls for Tinnitus Level:

• Drag Tinnitus and drop it on the Receiver and/or Transmitter side. NOTE: Ear to Ear Tinnitus Level adjustment is not supported.

To configure user controls for Balance Control (BiCROS only):

• Drag Balance Control and drop it on the Receiver and/or Transmitter side, then select Binaural or Sprinkler. NOTE: Ear to Ear Balance Control is always enabled.

To configure user controls for Mute:

• Drag Mute and drop it on the Receiver and/or Transmitter side.

• If enabling Ear to Ear, both the Receiver and Transmitter will be muted via one user control.

Quickfit and Fine Tuning• Select QuickFit on the left navigation bar to make global fitting

adjustments. Refer to the QuickFit and Fine Tuning QuickTIP for additional information.

• Select Fine Tuning on the left navigation bar or from the bottom of the QuickFit screen to make detailed fitting adjustments of individual channels and input levels. Refer to the QuickFit and Fine Tuning QuickTIP for additional information.

MemoriesCROS and BiCROS can be enabled on a per-memory basis.

1. Select CROS/BiCROS on the left navigation bar.

2. Select memory 1, 2, 3, and/or 4, select the memory drop-down arrow, then select desired memory to program.

USER CONTROLS

Select User Controls on the left navigation bar, then open User Control Settings to setup the user control configuration.

To configure user controls for Volume Control:

» Drag Volume and drop it on the Transmitter and/or Receiver side.NOTE: Ear to Ear Volume Control is always enabled.

To configure user controls for Memory Change:

» Drag Memory and drop it on the Transmitter and/or Receiver side.NOTE: Ear to Ear Memory Change is always enabled.

To configure user controls for Tinnitus Level:

» Drag Tinnitus and drop it on the Receiver and/or Transmitter side.NOTE: Ear to Ear Tinnitus Level adjustment is not supported.

To configure user controls for Balance Control (BiCROS only):

» Drag Balance Control and drop it on the Receiver and/orTransmitter side, then select Binaural or Sprinkler.NOTE: Ear to Ear Balance Control is always enabled.

To configure user controls for Mute:

» Drag Mute and drop it on the Receiver and/or Transmitter side.» If enabling Ear to Ear, both the Receiver and Transmitter will be

muted via one user control.

Memory Synchronisation

The Transmitter and Receiver are always in the same memory. If they become out of sync, the Transmitter will switch to the same memory as the Receiver.

Volume Control

Adjusts the audio level of both the Transmitter and Receiver.

Mute with Ear to Ear disabled

Muting the Receiver: Mutes the output of the Receiver and no sound is heard, even if the Transmitter is active.

Muting the Transmitter: Mutes the transmitter only. BiCROS memories result in audio only from the Receiver microphone. CROS memories result in no audio.

WIRELESS ACCESSORIES

Use of all SurfLink wireless accessories with CROS/BiCROS is supported. Audio will stream to the Receiver side only. Set the SurfLink Media to monaural streaming, and set devices interfacing with the SurfLink Mobile to “mono”. Refer to any of the SurfLink QuickTIPs for additional information.

NOTE: CROS/BiCROS streaming is lowest priority. All incoming media streams will interrupt CROS/BiCROS streaming.

Balance Control

Binaural: Pressing the user control will increase the microphone sensitivity on that device and shift the balance toward that side. The patient simply presses the user control on the device that they would like to be louder.

Sprinkler: Initial direction (sprinkler down) will decrease the sensitivity of the transmitter microphone, regardless of which ear the device is on.

QuickTIPS

GET STARTED

1. Launch Inspire X. 2. On the Get Started screen, select View Programmers, then choose

the appropriate programmer and select OK.3. Connect hearing devices to the fitting computer via the appropriate

programming accessories. Refer to the Cables and Connectors Guide located under Help in Inspire for additional information regarding connecting the hearing devices.NOTE: If you are fitting a hearing device on the right ear, select Assign Right to designate a hearing device for the right ear.

4. Select the check box next to the hearing device(s) to be programmed. 5. Select Read Device Settings to begin a new fitting or for a follow-up

fitting session using the current settings in the hearing devices, or Load a Previous Session to retrieve a previously saved session, then select Start.

MUSE AND SOUNDLENS SYNERGY INITIAL FITTING PROTOCOLPRODUCT AVAILABILITY: Muse and SoundLens Synergy Devices

INITIAL FIT AND AUTO PATH

Initial Fit launches automatically when programming new hearing devices.

1. Select the appropriate Acoustic Options, then select OK.2. Select the appropriate Experience with Amplification. Refer to the

Experience Manager QuickTIP for additional information. 3. Insert hearing devices into the patient’s ears, reduce all sources of

noise, then select Begin to run the Auto Path.NOTE: If hearing device programming is conducted prior to the fitting appointment, re-run the Feedback Canceller with the hearing devices in the patient’s ears.


A product line featuring extended bandwidth, additional channels and bands, ear to ear phone streaming, a dedicated music memory, advanced classification to manage all environments, tinnitus stimulus in all devices, CROS/BiCROS devices, and wireless connectivity to SurfLink accessories.

QUICKFIT AND FINE TUNING » Select QuickFit on the left navigation bar to make global fitting adjustments. Refer to the QuickFit and Fine Tuning QuickTIP for additional information.

» Select Fine Tuning on the left navigation bar or from the bottom of the QuickFit screen to make detailed fitting adjustments of individual channels and input levels. Refer to the QuickFit and Fine Tuning QuickTIP for additional information.

USER CONTROLS

The User Control Configuration demo box will appear upon initial programming with Inspire X. Select Show Demo for demonstration of user control configuration options, or select Don’t show again and Close. Refer to the User Controls QuickTIP for additional information.

Get Started

Fine Tuning

Initial FitUNPAIRING

CROS and BiCROS Receivers can be converted back into traditional hearing devices. However, a Transmitter cannot be turned into a traditional hearing device and a traditional hearing device cannot be turned into a Transmitter. To unpair and convert a Receiver into a traditional hearing device:

1. Launch Inspire X.2. On the Get Started screen, select View Programmers, then choose the

appropriate programmer and select OK.3. Connect only the Receiver without the Transmitter, then select the check

box next to the name of the Receiver.4. When prompted with the Wireless Device Pairing dialog box, select

Continue to remove the Transmitter information from the device andcontinue with the fitting.NOTE: All memory-specific CROS/BiCROS information will be lost atthis time.

MEMORIES

CROS and BiCROS can be enabled on a per-memory basis.

1. Select CROS/BiCROS on the left navigation bar.2. Select memory 1, 2, 3, and/or 4, select the memory drop-down arrow,

then select desired memory to program.3. For each compatible memory, select Hearing Aid Only, CROS, or BiCROS.

NOTE: Some memories are incompatible for CROS/BiCROS, such as Mute,Streaming, Telephone, Telecoil, Autophone, Autocoil, and Stream Boost.

DEMO

Wireless CROS/BiCROS streaming is not active during the fitting session. Use the Demo feature to pause the fitting and demonstrate the CROS/BiCROS functionality.

1. Select CROS/BiCROS on the left navigation bar.2. Select Demo, then select Return to Fitting when the CROS Demo Mode

dialog box appears.3. The patient will hear the active memory indicator, followed by the Stream

Start indicator (if enabled).4. In Demo, the professional can ask questions about balance and sound

quality.5. Select Return to Fitting to end streaming and resume the fitting session.

BALANCE CONTROL

The BiCROS Balance Control adjusts the level of sound coming from the Transmitter relative to the sound coming from the Receiver. BiCROS Balance Control settings apply to all BiCROS memories. Changes will not affect the hearing device response.

1. Select CROS/BiCROS on the left navigation bar.2. Select the Balance Control pin and move it closer towards the

Transmitter side or the Receiver side to set the default Balance Control.NOTE: Each step results in a change of +1 dB on one side and -1 dB on theother side, resulting in a 2 dB step size. The maximum difference betweenthe Transmitter and the Receiver is 10 dB.

3. The Balance Control can be adjusted by the patient via user controls (ifenabled), but will default to the level set by the professional.

Wireless Device Pairing Dialog Box

Mode for Selected Memory

CROS Demo Mode Dialog Box

Balance Control

3. For each compatible memory, select Hearing Aid Only, CROS, or BiCROS. NOTE: Some memories are incompatible for CROS/BiCROS, such as Mute, Streaming, Telephone, Telecoil, Autophone, Autocoil, and Stream Boost.

DemoWireless CROS/BiCROS streaming is not active during the fitting session. Use the Demo feature to pause the fitting and demonstrate the CROS/BiCROS functionality.


2. Select Demo, then select Return to Fitting when the CROS Demo Mode dialog box appears.

3. The patient will hear the active memory indicator, followed by the Stream Start indicator (if enabled).

4. In Demo, the professional can ask questions about balance and sound quality.

5. Select Return to Fitting to end streaming and resume the fitting session.

Balance ControlThe BiCROS Balance Control adjusts the level of sound coming from the Transmitter relative to the sound coming from the Receiver. BiCROS Balance Control settings apply to all BiCROS memories. Changes will not affect the hearing device response.


2. Select the Balance Control pin and move it closer towards the Transmitter side or the Receiver side to set the default Balance Control. NOTE: Each step results in a change of +1 dB on one side and -1 dB on the other side, resulting in a 2 dB step size. The maximum difference between the Transmitter and the Receiver is 10 dB.

3. The Balance Control can be adjusted by the patient via user controls (if enabled), but will default to the level set by the professional.

Indicators1. Select Indicators on the left navigation bar.

2. Select or de-select check boxes to enable or disable indicators. NOTE: Volume indicators may be enabled or disabled on an individual basis.

3. Select Adjust All Indicators to increase or decrease volume level for all Tone or Speech/Chimes indicators in 5 dB increments, or to change the voice language.

4. Select the Individual Indicator names to adjust the volume level and stimulus type for individual indicators, then select Play to play indicator directly through devices or Demo to play indicator through loudspeaker for demonstration purposes.

Additional AdjustmentsRefer to the QuickTIP library for additional information regarding programming of Experience Manager, Frequency Lowering, Environment Manager, and Tinnitus.

Fitting Summary1. Select Fitting Summary on the left navigation bar.

2. Select feature names or details to change status of features if necessary. Feature names are hyperlinks and will navigate to the adjustment screens.

UNPAIRING






MEMORIES





DEMO






BALANCE CONTROL








Balance Control

UNPAIRING






MEMORIES





DEMO






BALANCE CONTROL








Balance Control

FITTING SUMMARY

1. Select Fitting Summary on the left navigation bar.2. Select feature names or details to change status of features if

necessary. Feature names are hyperlinks and will navigate to the adjustment screens.

3. Select Print button to generate a one page Fitting Report or a personalized Device Guide.

4. Select Save button to save current fitting session.

MEMORIES

1. Select Memories on left navigation bar or select Memories from the middle of all fitting screens.

2. Select drop-down arrows to extend the Memories menu, then select the desired memories to program.

3. If configuring a Music Memory, refer to the Music Memory QuickTIP.4. If enabling a Telephone, Autophone, Telecoil, Autocoil, or Loop

Memory, select Configure Phone and Loop Options from the Memories screen. Refer to the Phone Solutions QuickTIP for additional information.NOTE: Select microphone offset if enabling a Loop or Phone memory.

5. Select Additional Configuration Options from the Memories screen to Copy, Move, or Link memories and adjust the Telephone Release.

ACCESSORIES

Select Accessories on the left navigation bar to configure SurfLink accessories. Refer to the SurfLink QuickTIPs for additional information.

INDICATORS

1. Select Indicators on the left navigation bar. 2. Select or de-select check boxes to enable or disable indicators.

NOTE: Volume indicators may be enabled or disabled on an individual basis.



ADDITIONAL ADJUSTMENTS

Refer to the QuickTIP library for additional information regarding programming of Experience Manager, Frequency Lowering, Environment Manager, and Tinnitus.

Memories

Indicators

Fitting Summary

READY. SET. HEAR.

Ready. Set. Hear. is a one year triggered email program created to help new patients successfully transition into their new hearing devices. Contact your Marketing Representative for additional information.

FITTING SUMMARY

1. Select Fitting Summary on the left navigation bar.2. Select feature names or details to change status of features if

necessary. Feature names are hyperlinks and will navigate to the adjustment screens.

3. Select Print button to generate a one page Fitting Report or a personalized Device Guide.


MEMORIES

1. Select Memories on left navigation bar or select Memories from the middle of all fitting screens.

2. Select drop-down arrows to extend the Memories menu, then select the desired memories to program.

3. If configuring a Music Memory, refer to the Music Memory QuickTIP.4. If enabling a Telephone, Autophone, Telecoil, Autocoil, or Loop

Memory, select Configure Phone and Loop Options from the Memories screen. Refer to the Phone Solutions QuickTIP for additional information.NOTE: Select microphone offset if enabling a Loop or Phone memory.

5. Select Additional Configuration Options from the Memories screen to Copy, Move, or Link memories and adjust the Telephone Release.

ACCESSORIES

Select Accessories on the left navigation bar to configure SurfLink accessories. Refer to the SurfLink QuickTIPs for additional information.

INDICATORS

1. Select Indicators on the left navigation bar. 2. Select or de-select check boxes to enable or disable indicators.

NOTE: Volume indicators may be enabled or disabled on an individual basis.



ADDITIONAL ADJUSTMENTS

Refer to the QuickTIP library for additional information regarding programming of Experience Manager, Frequency Lowering, Environment Manager, and Tinnitus.

Memories

Indicators

Fitting Summary

READY. SET. HEAR.

Ready. Set. Hear. is a one year triggered email program created to help new patients successfully transition into their new hearing devices. Contact your Marketing Representative for additional information.

3. Select Print button to generate a one page Fitting Report or a personalised Device Guide.


UnpairingCROS and BiCROS Receivers can be converted back into traditional hearing devices. However, a Transmitter cannot be turned into a traditional hearing device and a traditional hearing device cannot be turned into a Transmitter. To unpair and convert a Receiver into a traditional hearing device:

1. Launch Inspire X.

2. On the Get Started screen, select View Programmers, then choose the appropriate programmer and select OK.

3. Connect only the Receiver without the Transmitter, then select the check box next to the name of the Receiver.

4. When prompted with the Wireless Device Pairing dialog box, select Continue to remove the Transmitter information from the device and continue with the fitting. NOTE: All memory-specific CROS/BiCROS information will be lost at this time.

Abstract

The ProblemManagement of unilateral hearing loss (UHL) continues to challenge hearing healthcare practitioners and individuals with hearing loss. For these patients, Starkey offers contralateral routing of signal (CROS) and bilateral CROS (BiCROS) solutions that are beneficial in the majority of listening situations. Some patients will continue to struggle with speech in noise and localisation under certain circumstances. For instance, when noise is presented to the poorer ear or to the front of the listener, a unilateral hearing aid alone is better.

The GapAlthough we know that there are certain circumstances for which a unilateral hearing aid is more beneficial than CROS or BiCROS, hearing healthcare practitioners and CROS/BiCROS users may seek some direction as to when to use what. Therefore, it’s time to shift gears and address this old problem in a new way.

The OpportunityWe offer this guide to hearing healthcare practitioners in order to:

1. Review the rationale (and candidacy) for CROS and BiCROS

2. Consider success rates for CROS and BiCROS system fittings

3. Review the benefits and limitations of CROS and BiCROS systems

4. Consider why we must continue striving for improvement in supporting the CROS/BiCROS population

5. Explain one current/emerging approach to improving our support of CROS/BiCROS users: manually switching transmission of contralateral signals, depending on the listening conditions

6. Review how to verify CROS and BiCROS systems

7. Describe Starkey’s CROS/BiCROS implementation

Basic and advanced considerations in CROS and BiCROS fitting: Streaming control and counselling Jeff Crukley & Adriana Goyette

UNPAIRING






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DEMO






BALANCE CONTROL








Balance Control

Who are we trying to help?Approximately 60,000 new cases of unilateral hearing loss (UHL) arise in the United States each year (Williams, McArdle, & Chisolm, 2012). The asymmetry between the two ears resulting from UHL poses a unique and difficult problem for hearing healthcare practitioners and affects a patient’s quality of life. Individuals with UHL struggle with listening in noisy environments and localisation of sounds (Dillon, 2001; Ericson, Svärd, Högset, Devert, & Ekström, 1988; Olsen, Hernvig, & Nielsen, 2012; Taylor, 2010).

In cases of UHL, the head shadow effect can significantly reduce detection of sounds arriving on the side of the poorer-hearing ear and therefore traditional hearing aid solutions may be insufficient. The head shadow effect occurs when sound arriving on one side of the head is physically obstructed by the head itself, which causes attenuation and filtering of sounds before they reach the other side. (Fletcher, 1953; Shaw, Newman, & Hirsh, 1947; Taylor, 2010; Tillman, Kasten, & Horner, 1963). Sound attenuation caused by the head shadow effect is frequency-dependent. Frequencies above 2000 Hz are attenuated by as much as 15-20dB, while frequencies below 1000 Hz are typically attenuated by less than 10dB (Taylor, 2010; Upfold, 1980). This frequency-dependent attenuation of sounds makes understanding speech particularly challenging for individuals with UHL when the speech signal originates from their poorer-hearing side. Valente, Valente, Enrietto, and Layton (2002) reported that individuals with UHL require up to an additional 13dB increase in signal-to-noise ratio (SNR) to achieve speech recognition in noise performance similar to that of individuals with normal hearing.

What are the current solutions? CROS and BiCROS systems remain the current industry standard for the UHL population.

CROS systemsHarford and Barry (1965) introduced the CROS system for patients with no functional hearing

in one ear and normal hearing in the other ear. A CROS system consists of a single microphone and single receiver contained in two separate devices. The microphone-equipped device is fitted to the ear with no functional hearing and the receiver-equipped device is fitted to the ear with normal hearing. Sound arriving at the device on the ear with no functional hearing transmits, through a wired or wireless connection, to the device on the ear with normal hearing (Dillon, 2001; Taylor, 2010). Figure 1 shows a schematic representation of a CROS system. Contralateral routing of sound lets the patient hear sounds from their non-hearing side through their normal-hearing ear.

Figure 1. Schematic of CROS system

CandidacyCROS devices benefit individuals with a unilateral hearing loss, where the loss is such that little to no benefit can be provided through amplification for the poorer-hearing ear. For CROS systems, the individual should have normal hearing or at most a mild high-frequency loss in their better-hearing ear (Dillon, 2001; Taylor, 2010). It is important to pay particular attention to the potential interaction between gain in the CROS system and the normal or near-normal hearing ear. If too much gain is applied, the user may perceive and be bothered by audible circuit noise from the CROS system. Too much gain in a CROS system may result in a reversal of the better and poorer hearing sides i.e., internal circuit noise may cause masking in the ear with normal hearing (Dillon, 2001). Proper fitting and verification of a CROS system should result

in similar hearing sensitivity of sounds arriving at either ear (Dillon, 2001).

An additional application of CROS systems is to increase gain — while avoiding oscillatory feedback — for individuals with aidable, steeply sloping hearing loss in one ear, and an unaidable loss in the other ear. A conventional hearing aid or BiCROS system (described below) would increase the risk of feedback due to the proximity of the hearing aid microphone and receiver because the individual requires significant high-frequency gain coupled with an open earmold to avoid occlusion. This risk of feedback is greatly reduced with use of a CROS system, which separates the microphone and receiver by positioning them on opposite sides of the individual’s head (Dillon, 2001).

ExpectationsLet’s define successful CROS system fittings as those in which the candidate perceives benefit from their system and decides to continue using it (rather than returning it). Unfortunately, being a candidate for CROS also presents challenges to success. CROS candidates have normal or near-normal hearing in their better-hearing ear and thus may not perceive problems in many listening conditions (Hayes, 2006). For this reason, user motivation is a key aspect of success with CROS systems. A CROS system user must be able to recognise listening conditions in which their poorer-hearing ear gives them difficulty and in which the CROS system offers benefit either in the form of increased performance or decreased frustration (Hayes, 2006; Taylor, 2010). CROS systems tend to achieve a 50 percent success rate (Harford & Barry, 1965; Harford & Dodds, 1966; Hayes, 2006; Taylor, 2010; Valente, Valente, & Mispagel, 2006). However, some claim success rates as high as 67 percent (Hill, Avron, Digges, Gillman, & Silverstein, 2006).

Subjective outcomesBenefit provided by hearing aids can be measured objectively with speech recognition testing or subjectively with user ratings, which are typically gathered with questionnaires. Objective performance and benefit will be

discussed in a later section of this paper. Here, we will discuss subjectively measured benefit from CROS systems. Several questionnaires have been used to assess user benefit from CROS systems: the Hearing Handicap Inventory for the Elderly (HHIE; Ventry & Weinstein, 1982), the Abbreviated Profile of Hearing Aid Benefit (APHAB; Cox & Alexander, 1995), the Glasgow Hearing Aid Benefit Profile (GHABP; Gatehouse, 1999), the International Outcome Inventory for Hearing Aids (IOI-HA; Cox et al., 2000; Cox & Alexander, 2002; Cox, Alexander, & Beyer, 2003), and the Speech, Spatial, and Qualities of Hearing Scale (SSQ; Gatehouse & Noble, 2004).

Hol and colleagues (2005) conducted a study to evaluate benefit from CROS systems and bone-anchored hearing aids (BAHA) using the APHAB and GHABP. The APHAB results showed significant benefit from the CROS system relative to unaided performance in the domains of Ease of Communication (EC), Background Noise (BN), and Reverberation (RV). CROS system use resulted in Aversiveness (AV) subscale detriment. Relative to unaided listening, GHABP results for CROS system use showed a mean benefit of 39 percent, mean residual disability of 42 percent, and mean satisfaction of 32 percent.

Baguley and colleagues (2006) conducted a meta-analysis of CROS studies incorporating the APHAB as a measure of benefit. In each of the studies evaluated, CROS users reported more benefit with a CROS system than unaided in all four of the APHAB subscales (EC, BN, RV, AV).

Hol and colleagues (2010) conducted a study to compare outcomes for a group of participants with UHL using a CROS system, a transcranial CROS system consisting of a unilateral Completely-In-the-Canal (CIC) hearing aid, and a bone-anchored hearing aid (BAHA) on a headband. Participants completed Dutch versions of both the APHAB and SSQ for unaided listening and each of the aided conditions. Participants reported the most benefit

from the CROS system in the EC, BN, and RV subscales of the APHAB. All aided conditions resulted in AV subscale detriment; however, CROS system use yielded the least detriment. SSQ data indicated that participants received more benefit from the CROS system than either the CIC or BAHA.

Ryu et. al. (2014) conducted a study to evaluate the clinical effectiveness of a wireless CROS system. Subjective satisfaction and benefit was measured using Korean versions of the HHIE and SSQ. All participants reported significant improvement in the emotional, situational, and total scores of the HHIE, and significant improvements in the speech, spatial, and quality subscales of the SSQ.

The CROS candidacy requirement of normal or near-normal hearing in the better-hearing ear presents a unique challenge for individuals with UHL and hearing healthcare practitioners. Because individuals with normal hearing in one ear can hear relatively well in many listening conditions, the success rate of CROS system fittings is limited to approximately 50-60 percent. However, individuals who are successfully identified and fit with CROS systems can experience significant benefit across multiple domains of hearing as measured by a number of common self-report questionnaires.

BiCROS systemsA BiCROS system consists of a microphone-equipped device fitted to the poorer-hearing ear and a hearing aid fitted to the better-hearing ear. Sound arriving at the device on the poorer-hearing side is transmitted, through a wired or wireless connection, to the hearing aid on the better-hearing side (Dillon, 2001; Taylor, 2010). Figure 2 depicts a schematic representation of a BiCROS system. Traditional BiCROS systems always combine the signals from both sides of the head through the single amplifier. This combination of signals can degrade listening when one side of the user faces mostly noise or a poorer SNR than the other side. However, the net result will still provide greater benefit than if the user had only

a single hearing aid on the side with the poorer SNR (Dillon, 2001).

Figure 2. Schematic of BiCROS system

CandidacyBiCROS systems serve individuals with an asymmetric bilateral hearing loss such that one ear has no functional hearing or a loss too great to benefit from amplification (poorer-hearing ear) and the other ear is aidable (better-hearing ear) (Dillon, 2001; Taylor, 2010).

BiCROS systems can yield an advantage in overcoming feedback oscillation, due to the separation between the microphone on the poorer-hearing ear and the amplifier and receiver on the better-hearing ear. However, the amount of additional stable gain afforded by a BiCROS system is much less than that afforded by a CROS system due to the proximity of the microphone and receiver on the better-hearing ear (Dillon, 2001).

ExpectationsLet’s consider a successful BiCROS fitting to be like that of a successful CROS fitting, meaning the user perceives benefit from their BiCROS system and wishes to continue using it. In contrast to CROS candidates, BiCROS candidates are more likely to notice their hearing challenges across a range of listening conditions, because they have hearing loss in both ears. Thus, they are also more likely to perceive benefit from their BiCROS systems. While motivation is an important component

of a successful BiCROS fitting, achieving a good fitting with the hearing aid on the better-hearing ear is an essential first step (Hayes, 2006). Perceptible improvements in audibility and awareness of sounds and clarity of speech from the user’s poorer-hearing side are reasonable goals for a successful BiCROS fitting (Hayes, 2006). Since BiCROS system users are likely to perceive benefit across a broader range of listening conditions, the success rate of BiCROS systems is typically higher than that of CROS systems, at approximately 70-80 percent (Hill et al., 2006). Impressively, one study of experienced BiCROS users reported a success rate of 95 percent using modern digital systems (Williams et al., 2012).

Subjective outcomesAs with CROS systems, benefit from BiCROS systems has been assessed with both objective and subjective measures such as the APHAB and SSQ. We will review some recent research evidence of self-assessed subjective benefit from BiCROS systems in this section.

Williams et. al. (2012) conducted a study to compare user performance, benefits, and satisfaction with modern BiCROS systems versus previous-generation BiCROS systems. Participants reported significantly better performance and quality with the modern BiCROS systems than with their previous systems across all domains, subscales, and almost all individual items of the SSQ. The authors also included selected items from the MarkeTrak questionnaire (Kochkin, 1990) to assess participants’ satisfaction with the modern versus their previous BiCROS systems. Study participants reported being significantly more satisfied with the modern BiCROS systems across all the items assessed by the MarkeTrak questionnaire.

Oeding and Valente (2013) conducted a study to examine real-world subjective benefit from a BiCROS system with the APHAB. Participants completed the APHAB for unaided listening and then again after four weeks using a BiCROS system. Mean APHAB data indicated study

participants perceived significant benefit from the BiCROS system across the EC, BN, and RV domains of the APHAB; the authors did not include results from AV domain.

A good hearing aid fitting for the better-hearing ear is the foundation of a successful BiCROS fitting. Because BiCROS candidates have bilateral hearing loss, they are likely to perceive benefit from amplification across a broad range of listening conditions. As such, the success rate of BiCROS fittings is typically in the range of 70-80 percent. Successful users of BiCROS systems report significant benefits across multiple domains as assessed by self-report measures.

What’s coming down the line to fix this longstanding problem?Although CROS and BiCROS systems have evolved and improved over the last several decades, listeners continue to face challenges when using these systems. We know that listeners prefer and hear better when using modern CROS and BiCROS systems relative to systems based on previous-generation technology (Hill et al., 2006; Williams et al., 2012). We also know that in many situations users benefit from and prefer listening with CROS/BiCROS systems more than with unilateral or unaided listening (Hill et al., 2006; Hol, Kunst, Snik, & Cremers 2010; Kuk, Korhonen, Crose, & Lau, 2014; Lin et al., 2006; Ryu et al., 2014) However, a number of listening conditions continue to trouble CROS/BiCROS users (Hol, Bosman, Snik, Mylanus, & Cremers, 2005; Hol et al., 2010; Kuk et al., 2014; Lin et al., 2006; Ryu et al., 2014). While users have been able to start and stop transmission from their CROS/BiCROS systems for quite some time, the methods for doing so have historically been cumbersome and indiscreet. Historically, users would have to open the battery door of the transmitting device or remove the receiving device from their ear in order to stop CROS/BiCROS transmission. Recently, advancements in CROS/BiCROS system technologies have afforded additional benefit to BiCROS users

through manual control of transmission (Kuk, Seper, Lau, Crose, & Korhonen, 2015). Modern approaches to manual control of CROS/BiCROS transmission include switching through wirelessly controlled device memories and single-purpose, device-level switches. These new approaches to manual control are more discreet, efficient and user friendly than previous options.

Objective benefit from CROS/BiCROS systemsIn addition to assessing user benefit through subjective self-report measures as discussed previously, benefit from CROS and BiCROS systems can also be assessed using objective performance measures. Objective performance measures typically measure speech recognition in the presence of competing noise. Speech recognition in noise is often reported as the SNR required for 50 percent performance as with the Hearing in Noise Test (HINT; Nilsson, Soli, & Sullivan, 1994) or 50 percent correct word recognition performance as in the Words in Noise test (WIN; Wilson, 2003). Alternatively, the SNR and presentation levels of the target and competing stimuli may be held constant in order to determine differences in percent correct word recognition performance as reported in the studies by Kuk and colleagues (2014; 2015).

In this section, we will discuss benefits and detriments of CROS and BiCROS systems across a number of different experimental objective speech recognition conditions. Both CROS and BiCROS systems will be discussed together in this section because the listening conditions discussed have similar effects on objective performance for users with both types of systems.

CROS/BiCROS – Transmission onCROS/BiCROS systems offer the largest amount of benefit, relative to unilateral fittings, when speech is presented on a user’s poorer-hearing (transmitting) side (Figure 4). The head shadow effect is eliminated by transmitting the speech signal directly to the better hearing ear and thus this system may improve the SNR.

Kuk et al. (2014) tested a group of six BiCROS users on speech understanding in noise using a modified version of the Hearing in Noise Test (HINT; Nilsson et al., 1994). The authors presented speech to each listener’s poorer-hearing ear and noise to the front, back, and the side of the better-hearing ear as shown in Figure 1. They performed these tests under several hearing aid conditions: i) unilaterally aided, in either omnidirectional or directional mode; ii) BiCROS with omnidirectional microphones on both the transmitting side and receiving side; iii) BiCROS with the transmitting side in directional mode and the receiving side in omnidirectional mode; iv) BiCROS with the transmitting side in omnidirectional mode and the receiving side in directional mode; and v) BiCROS with both the transmitting and receiving sides in directional mode. All BiCROS conditions yielded better speech understanding in noise, relative to the unaided and unilaterally aided conditions. The best performance was observed when both the transmitting side and receiving side were in directional mode. Using either the transmitting or receiving side in directional mode resulted in better performance than using both sides in omnidirectional mode. However, using only the receiving side in directional mode resulted in better performance than using only the transmitting side in directional mode.

This study lends further evidence to the use of BiCROS systems when speech is presented to the poorer-hearing ear. Active CROS/BiCROS transmission provides the most benefit when speech is coming from the poorer-hearing side; using directional microphones provides even more benefit.

Figure 3. CROS/BiCROS is favorable when speech is presented to the poorer-hearing side.

CROS/BiCROS – Transmission offOn the one hand, evidence supports the use of CROS/BiCROS systems when speech is presented to the poorer-hearing ear. On the other hand, some evidence suggests CROS/BiCROS systems may cause difficulty in other listening conditions.

Speech understanding in noise is poorer with a CROS system than with unaided listening when speech is presented from the front and noise is presented from the poorer-hearing side as shown in Figure 5 (Hol et al., 2005; Ryu et al., 2014); and when noise is presented from the front and speech presented from the better-hearing side as shown in Figure 6 (Hol et al., 2005). Speech understanding in noise is poorer with a CROS system than with a unilateral Completely-In-the-Canal (CIC) hearing aid when noise is presented from the front and speech presented from the better-hearing side as shown in Figure 6 (Hol et al., 2010). Furthermore, speech understanding in noise is poorer with a BiCROS device than with unilaterally aided listening when speech is presented from the better-hearing side and noise is presented from the front , back, and the poorer-hearing side as shown in Figure 6 (Kuk et al., 2015). A summary of these results is provided in Table 1.

Figure 4. CROS/BiCROS is unfavorable when speech is presented from the front and noise is presented from the poorer-hearing side.

Figure 5. CROS/BiCROS is unfavorable when noise is presented from the front and speech is presented from the better-hearing side.

Tx

= Speech

= Noise

= Unaidable Ear

= Aidable Ear

Tx

= Speech

= Noise

= Unaidable Ear

= Aidable Ear

Tx

= Speech

= Noise

= Unaidable Ear

= Aidable Ear

Figure 6. CROS/BiCROS is unfavorable when speech is presented from the better-hearing side and noise is presented from the front, back and poorer-hearing side.

So what does this all mean?Starkey CROS/BiCROS products allow manual control of transmission of sound from the poorer-hearing side in listening conditions that are unfavorable for CROS/BiCROS systems (i.e., when noise is presented to the poorer-hearing side). Users can achieve better speech understanding in noise with a manually controlled CROS/BiCROS system than with a conventional CROS/BiCROS system when speech is presented to either ear, and noise is presented from the front, back and side contralateral to the speech.

Counseling CROS/BiCROS users to manually switch transmission

We should ask patients to turn their CROS/BiCROS transmitter off and back on while listening for any perceptual difference in speech clarity or amount of noise interference (when the transmitter is on versus off). If turning their CROS/BiCROS transmitter off makes understanding speech more difficult (or noisier), then speech is likely coming from their poorer-hearing side. If that happens, the user should turn the transmitter microphone back on for that situation. If the user finds that turning their transmitter off makes understanding speech easier, improves sound quality, or reduces noise, then the noise is likely coming from their poorer-hearing side. If that happens, the user should leave their transmitter microphone off in that situation.

It’s simple! In summary:

Turn CROS/BiCROS transmitter (Tx) OFF. Is speech understanding better?

NO turn CROS/BiCROS Tx back ON

YES leave CROS/BiCROS Tx OFF

Comparison Speech Location Noise Location Figure Outcome

CROS vs. unaided Front Poorer side Figure 2 CROS

CROS vs. unaided Better side Front Figure 3 CROS

CROS vs. unilateral CIC Better side Front Figure 3 CROS

BiCROS vs. unilateral hearing aid

Better side Front and back and poor side

Figure 4 BiCROS

Table 1. Summary of conditions unfavorable for CROS/BiCROS transmission

Tx

= Speech

= Noise

= Unaidable Ear

= Aidable Ear

Verification of CROS and BiCROS hearing aidsRecommended process for measuring the head-shadow effect:

Step 1 Measure th real-ear unaided response (REUR) for the better ear (Figure 7a):

a) Position the speaker at 45° to the ear.

b) Position the reference microphone a the better ear (i.e. same side as speaker).

c) Insert the probe tube into the better ear.

d) Measure the better ear only

Figure 7a

Step 2Measure the REUR with sound directed towards the poorer ear (Figrue 7b):

a) Position the spaeker at 45° tot he poorer ear.

b) Position the reference microphone at the poorer ear (i.e. same side as as speaker).

c) The probe tube remains in the better ear (i.e. opposite side as speaker).

d) Activate the cROS real ear measurement setting.

Figure 7b.

Figure 8. The difference between the two measure (for the same input level) obtained in steps 1 and 2 prepresents an estimate of the head shadow effect for that patient.

Tx

Step 1. “Better Ear” Measurement

Reference Mic

Probe Tube

+45°

= Poorer Ear

= Better Ear

Tx

Step 2. “Poorer Ear” Measurement

Probe TubeReference Mic

-45°

= Poorer Ear

= Better Ear

Step 1

Step 2

Recommended steps for verifying CROS hearing aids:

Step 1Measure the real-ear aided repsonse (REAR) response for the better ear (Figure 9a):

a) Position the speaker at 45° azimuth to the better ear.

b) Position the reference microphone and probe tube at the better ear (i.e. same side as speaker).

c) Position the CROS intruments (receiver/transmitter) in the ears and turn them on.

(Starkey CROS has to be in Demo mode to stream)

Figure 9a.

Step 2Measure the repsonse for the poorer ear (REAR) (Figure 9b):

a) Position the speaker at 45° azimuth to the poorer ear.

b) Position the reference microphone at the pooerer ear (i.e. same side as speaker)

c) The probe tube remains in the better ear.

d) The response measured in step 2 should match that obtained in step 2 for the same input level.

(For this step the Verifit should be in CROS setting)

Figure 9b.

Step 3Measure the REAR at 0° azimuth (Figure 9c):

a) Position the speaker at 45° azimuth

b) Position the reference microphone at the poorer ear or at the better ear.


Figure 9c.

Tx


Reference Mic

Probe Tube

+45°

= Poorer Ear

= Better Ear

Tx



-45°

= Poorer Ear

= Better Ear

= Poorer Ear

= Better Ear

Tx

Step 3. REAR Measurement


0°

Figure 10. All measurements should be conducted with the same stimulus at the same level. Step 1 and step 2 curved should be close. IfF they are not, adjust the CROS response and repeat step 2 until the poorer side REAR matched the better-side REAR. Step 3 should desplay a smooth curve. An irregular response may indicate phasing problems with the hearing instrument or may be the result of reflections from nearby objects.

Recommended steps for verifying BiCROS hearing aids:

Step 1 Mesure the REAR response for the better ear (Figure 12a):

a) Position the speaker at 45° azimuth to the better ear.

b) Position the reference microphone at the better ear (i.e. same side as speaker).

c) Insert the rpobe tube into the better ear.

d) Position the BiCROS instruments (both receiver and transmitter) on the ears and turn them on.

(Starkey CROS has to be in Demo mode to stream)

Figure 11a.

Step 2Measure the response for the poorer ear (Figure 11b):

a) Position the speaker at 45° azimuth to the poorer ear.

b) Position the reference microphone at the poorer ear.


(For this step the Verifit should bein CROS setting)

Figure 11b.

Tx


Reference Mic

Probe Tube

+45°

= Poorer Ear

= Better Ear

Tx



-45°

= Poorer Ear

= Better Ear

Step 1

Step 2

Step 3

Figure 12. The measured response on Step 1 should be adjusted to approximate the real-ear targets prescribed by the fitting formula using the better side. The measured REAR on Step 2 should appoximate that achieved in Step 1 for the same input level.

Starkey CROS and BiCROS SystemsStarkey’s wireless CROS and BiCROS hearing aids use the 900sync wireless platform to allow for broadband audio streaming required for all CROS and BiCROS functionality.

Receivers 900sync Behind-The-Ear (BTE) and mini Behind-The-Ear (mini-BTE) hearing aids can be used as CROS receivers. These can be activated as a receiver once the clinician pairs them with a transmitter during the fitting session and selects the CROS or BiCROS functionality; the transmitting instrument must be branded as a transmitter.

It is important to point out that even though the patient can choose a BTE or mini-BTE style of hearing aid to use as a CROS/BiCROS system, the receiver and the transmitter must be the same style and have the same microphone configuration.

CROS and BiCROS Hearing Aids

Transmitters

The transmitters appear identical to other hearing aids in the same product family; however, they are labeled CROS so the clinician can differentiate them from regular hearing aids. They do not have telecoil or autophone functionality.

Ear Retention for BTE TransmitterFor the BTE transmitter a thin tube should be used with an open earbud in the size that is the most comfortable for the patient.

Step 1

Step 2

Features

• Accessories - CROS/BiCROS devices will be compatible with all SurfLink accessories, including SurfLink Remote Control and SurfLink Media. The ability to control the hearing aids remotely should it help patients with dexterity concerns that need to adjust the volume or turn off the transmission.

• Indicators - There are specific indicators (different from volume and battery alerts) to indicate to the user that the CROS/BiCROS transmission has started or stopped.

• Microphone Flexibility - Support for both omnidirectional and directional microphones on both the transmitter and receiver.

• Memories - The audiologist is able to enable or disable the CROS/BiCROS on a per memory basis. The patient also has the option of having a Hearing Aid Only memory in which the CROS/BiCROS feature is not active (no transmission) (Figure 13 and 14).

• 900sync ear-to-ear - Ear-to-ear wireless connectivity allows for the patient to change memories in one device and the opposite device will switch to the same memory (Figure 15). Note that the default on Inspire is active.

Figure 13

Figure 14

Figure 15

The importance of Manual Controls for CROS/BiCROS users

As we discussed previously there are some situations in which the patient will benefit from the CROS/BiCROS transmission, normally when speech is directed at the poorer ear and noise is around the better ear (see Figure 3). However, there are also times when the patient might benefit from stopping the transmission, for example when speech is directed at the better ear and the device is mostly transmitting the noise coming from the poorer side (see Table 1). One of the benefits of Starkey’s new CROS/BiCROS system is that it allows the clinician to add a Hearing Aid Only memory. It will allow patients to decide when to stream information between ears and when to stop. Included are some examples showcasing how the features in the Starkey CROS/BiCROS system can help alleviate this problem.

Case 1: The BiCROS patient

Case History: Barbara is a 79-year-old woman who came to see her audiologist due to a longstanding unilateral hearing loss that makes it increasingly difficult for her to communicate. During her case history, she explained that she is completely deaf in the right ear due to sudden hearing loss that happened 20 years ago. She learned to live with the unilateral hearing loss but now she is also starting to notice some difficulty hearing with her left ear. She is experiencing difficulty understanding conversations in noisy places, especially if the person is on her right side. Barbara also commented that she lives in a retirement home and is normally not in noisy situations. She does however have trouble understanding her friends when she goes to the cafeteria.

Recommendation: After conducting a complete audiological test battery, the audiologist discovered that Barbara has a profound hearing loss in the right ear and a mild sloping to moderate hearing loss in the left ear. The audiologist recommended a Starkey BiCROS system so she will be able to understand speech better from her left ear and decrease her problems understanding when the speaker

is on the right. Since Barbara has dexterity problems the audiologist also recommended the use of the SurfLink Remote Control to change memories and adjust the volume.

The fitting: Based on case history, the audiologist decided to set up Barbara’s hearing aid with three memory options: 1. Normal (BiCROS), 2. Restaurant (BiCROS) and 3. Normal (Hearing Aid Only). The audiologist explained that the hearing aid-only memory might be more beneficial when the person she is talking to is on her left (better ear). The BiCROS will work better when she wants to hear somebody on her right (poorer ear) in a noisy environment. They practiced changing the memories using the remote control and the audiologist scheduled another follow-up visit to discuss which memories are being used the most, and which ones are not working as they should.

Case 2: The CROS patient

Case History: John is a busy 55-year-old man who has been through an acoustic neuroma surgery and consequently lost all the hearing in his left ear. His right ear has normal hearing. He reported not having any problems in quiet situations or when the speaker is on his right. John gets very frustrated in noisy restaurants when trying to understand people sitting on his left. He is very active and is often in noisy restaurants, meetings and lecture halls. He would like to be able to use the hearing aids without any accessories as he does not want to carry anything around.

Recommendation: John’s audiologist recommended Starkey’s CROS hearing aid with the memory change and volume control set up to be controlled by the hearing aid push button.

The fitting: The audiologist sets up the hearing aid with 2 memory options: 1.Normal (CROS) and 2. Restaurant (CROS) memory (directional microphone active). She also gave him the option to stop the transmission and mute the microphone of the receiver by pressing and holding the push button for a few seconds. They practiced changing the memories and activating the mute function. The audiologist

counsels John regarding how he might benefit from each memory in different environments, and they scheduled a follow-up appointment to review the benefit of the different memories.

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Cox, R., Hyde, M., Gatehouse, S., Noble, W., Dillon, H., Bentler, R., . . . Wilkerson, D. (2000). Optimal outcome measures, research priorities, and international cooperation. Ear and Hearing, 21(4), 106S-115S.

Cox, R. M., & Alexander, G. C. (1995). The abbreviated profile of hearing aid benefit. Ear & Hearing, 16(2), 176-186.

Cox, R. M., & Alexander, G. C. (2002). The International Outcome Inventory for Hearing Aids (IOI-HA): psychometric properties of the English version: El Inventario International de Resultados para Auxiliares Auditivos (IOI-HA): propiedades psicometricas de la version en ingles. International Journal of Audiology, 41(1), 30-35.

Cox, R. M., Alexander, G. C., & Beyer, C. M. (2003). Norms for the international outcome inventory for hearing aids. Journal of the American Academy of Audiology, 14(8), 403-413.

Dillon, H. (2001). CROS, Bone-conduction, and Implanted Hearing Aids Hearing Aids (pp. 434-450). New York, NY: Thieme.

Ericson, H., Svärd, I., Högset, O., Devert, G., & Ekström, L. (1988). Contralateral Routing of Signals in Unilateral Hearing Impairment A Better Method of Fitting. Scandinavian Audiology, 17(2), 111-116.

Fletcher, H. (1953). Speech and hearing in communication.

Gatehouse, S. (1999). Glasgow Hearing Aid Benefit Profile: Derivation and Validation of. J Am Acad Audiol, 10, 80-103.

Gatehouse, S., & Noble, W. (2004). The Speech, Spatial and Qualities of Hearing Scale (SSQ). International Journal of Audiology, 43(2), 85-99.

Harford, E., & Barry, J. (1965). A rehabilitative approach to the problem of unilateral hearing impairment: The contralateral routing of signals (CROS). Journal of Speech & Hearing Disorders.

Harford, E., & Dodds, E. (1966). The clinical application of CROS: a hearing aid for unilateral deafness. Archives of Otolaryngology, 83(5), 455-464.

Hayes, D. (2006). A practical guide to CROS/BiCROS Fittings. Audiology Online. Retrieved from http://www.audiologyonline.com/articles/practical-guide-to-cros-bicros-977

Hill, S. L., III, Avron, M., Digges, E. N. B., Gillman, N., & Silverstein, H. (2006). Assessment of patient satisfaction with various configurations of digital CROS and BiCROS hearing aids. Ear, Nose & Throat Journal, 85(7), 427.

Hol, M. K., Bosman, A. J., Snik, A. F., Mylanus, E. A., & Cremers, C. W. J. (2005). Bone-anchored hearing aids in unilateral inner ear deafness: an evaluation of audiometric and patient outcome measurements. Otology & Neurotology, 26(5), 999-1006.

Hol, M. K., Kunst, S. J., Snik, A. F., & Cremers, C. W. (2010). Pilot study on the effectiveness of the conventional CROS, the transcranial CROS and the BAHA transcranial CROS in adults with unilateral inner ear deafness. European archives of oto-rhino-laryngology, 267(6), 889-896.

Kochkin, S. (1990). Introducing MarkeTrak: A consumer tracking survey of the hearing instrument market. Hearing Journal, 43(5), 17-27.

Kuk, F., Korhonen, P., Crose, B., & Lau, C. (2014). CROS your heart: renewed hope for people with asymmetric hearing losses. Hearing Review, 21(6), 24-29.

Kuk, F., Seper, E., Lau, C., Crose, B., & Korhonen, P. (2015). Effects of Training on the Use of a Manual Microphone Shutoff on a BiCROS Device. Journal of the American Academy of Audiology, 26(5), 478-493.

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Nilsson, M., Soli, S. D., & Sullivan, J. A. (1994). Development of the Hearing in Noise Test for the measurement of speech reception thresholds in quiet and in noise. Journal of the Acoustical Society of America, 95(2), 1085-1099.

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Ryu, N.-G., Moon, I. J., Byun, H., Jin, S. H., Park, H., Jang, K.-S., & Cho, Y.-S. (2014). Clinical effectiveness of wireless CROS (contralateral routing of offside signals) hearing aids. European Archives of Oto-Rhino-Laryngology. doi: 10.1007/s00405-014-3133-0

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Contacts

www.starkey.co.uk | @Starkey_UK | facebook.com/Starkey Hearing Technologies UK 16.0365

Starkey’sRegional Account

Managers Team.

Customer Relations ManagerMike HughesFreephone: 0800 042 0424Freephone: 1800 992197 (Ireland)

Technical SupportRussell NancollisJames BrigstockFreephone: 0800 042 0425Freephone: 1800 992197 (Ireland)

Sales and Marketing DirectorNeil O. PottingerOffice: 0161 483 2200

Sales ManagerEileen DissingtonMobile: 07855 343 910

Marketing ManagerSuzie BryantFreephone: 0800 042 0000Freephone: 1800 992197 (Ireland)

NorthMargaret BlackMobile: 07894 608 206Email: [email protected]

North CentralTrevor BridgeMobile: 07968 108 768Email: [email protected]

South Central & South WalesKiran SihotaMobile: 07384 216 005Email: [email protected]

London & South EastJulie AdsheadMobile: 07879 553 496Email: [email protected]

South CoastLorraine MorleyMobile: 07894 608 286Email: [email protected]

Southern Ireland

Freephone: 1800 992197Email: [email protected]

www.starkey.co.uk | @Starkey_UK | facebook.com/Starkey Hearing Technologies UK 16.0365

Starkey’sRegional Account

Managers Team.

Customer Relations ManagerMike HughesFreephone: 0800 042 0424Freephone: 1800 992197 (Ireland)

Technical SupportRussell NancollisJames BrigstockFreephone: 0800 042 0425Freephone: 1800 992197 (Ireland)

Sales and Marketing DirectorNeil O. PottingerOffice: 0161 483 2200

Sales ManagerEileen DissingtonMobile: 07855 343 910

Marketing ManagerSuzie BryantFreephone: 0800 042 0000Freephone: 1800 992197 (Ireland)

NorthMargaret BlackMobile: 07894 608 206Email: [email protected]

North CentralTrevor BridgeMobile: 07968 108 768Email: [email protected]

South Central & South WalesKiran SihotaMobile: 07384 216 005Email: [email protected]

London & South EastJulie AdsheadMobile: 07879 553 496Email: [email protected]

South CoastLorraine MorleyMobile: 07894 608 286Email: [email protected]

Southern Ireland

Freephone: 1800 992197Email: [email protected]

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Summit CROS Solutions Guide NHS summit CROS... · Introducing Starkey Hearing Technologies’ first ever wireless CROS System — part of the new Summit product family powered by