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Summer Webinar Series Week 4: Customers with
Physical Disabilities
Welcome & Introductions
Chanelle Houston, BSPeer MentorMedStar National Rehabilitation Hospital
Kristen Ryan, MS, OTR/LResource Occupational TherapistMedStar National Rehabilitation Hospital
What is a Physical Disability?
Any limitation on a person’s physical functioning May include impairments in mobility, endurance,
or dexterity May be congenital or acquired Include vision & hearing impairments May be related to sleep disorders, chronic fatigue,
pain, or seizures
Physical Disabilities Can Be a Result Of:
Spinal cord injuries Brain injuries
(acquired or traumatic)
Multiple sclerosis Parkinson’s disease Arthritis
Amputations Cerebral palsy Spinal bifida Muscular dystrophy ALS
Limitations & Barriers
Distance to travel to public transit Accessible pathway to/from
public transit Maneuvering mobility device
on/off bus, train, etc. Long wait times for public transit Elevator/escalator outages
Accommodations
Ask an individual with a physical disability if they need help before providing help
Do not sit in or block accessible/priority seating on public transportation or at a bus stop
Allow an individual with physical disability to board the bus/train first
Do not touch or lean on individual’s mobility device without asking first
Question 1When working with an individual who
has a physical disability, what is the proper terminology to remain
respectful?
Question 2What are physical or perceived
barriers to an individual who has a physical disability within the
community setting? On public transportation?
Question 3What are some tips, tricks, or tools you
find helpful when working with an individual who has a physical disability
within the community setting? On public transportation?
Question 4What are some safety concerns to be
aware of when working with an individual who has a physical disability
within the community setting? On public transportation?
Question 5Do you have a specific example of a
situation involving an individual who has a physical disability that did not go as
expected? How did you handle the situation? What would you do
differently or suggest others do instead?
Contact Information
Chanelle Houston, BSPeer MentorMedStar National Rehabilitation [email protected] Website: www.chanellescause.com
Kristen Ryan, MS, OTR/LResource Occupational TherapistMedStar National Rehabilitation [email protected]
Questions?