SUMMER TRAINING PROJECT ONTRAINING AND DEVELOPMENT

HAZARATGANJ, LUCKNOW

PROJECT GUIDEMs. ANKITA TRIPATHI

SUBMITTED BY- RUKMINEE SINGH MBA- 2nd YEAR

TRAINING AND DEVELOPMENT

• TRAINING is the act of increasing the knowledge and skills of an employee for doing a particular job.

• DEVELOPMENT is a continuous process of building competencies of employees and thus facilitating overall development of employees. It involves acquiring not only technical skills, but also problem solving and decision making skills.

TRAINING IN BSNL

Induction/ Orientation Training

Soft Skill Development Training- Personality and positive attitude, Business communication, Team building and leadership, Stress management and work-life balance, Business etiquettes and corporate grooming.

OBJECTIVES

To study the importance of training and development.

To study the different types of methods/techniques used to evaluate the training.

To study the relevance of the post training evaluation/ feedback for the employee as well as for an organization.

COMPANY PROFILE

Type- Telecommunication service provider Founded- In 2000 Slogan- “Connecting India” Owner- The Government of India Key People- Kuldeep Goyal ( CMD) Rajeev Wadhva (Director Operations) S.D. Saxena (Director Finance) R.K.Aggarwal (Director Planning and New Services) Rajendra Singh (Director Commercial and Marketing) Websites- www.bsnl.in www.bsnl.co.in

RESEARCH METHODOLOGY Research Design- Descriptive Data Collection- Primary Data- Questionnaire Secondary Data- Internet , magazines. Sampling Method- Simple Random Sampling Sample Design- Sample Size- 20 employees Sample Unit- Employees of BSNL, Rapti Nagar, Gorakhpur Tools Used – MS-Excel, PowerPoint

DATA INTERPRETATION AND DATA ANALYSIS

1). According to you, what are the benefits of training?

3; 15%

15; 75%

2; 10%

LEARNINGENHANCEMENT OF KNOWLEDGE, SKILL AND ATTITUDESHARING INFOR-MATION

LEARNING 3

ENHANCEMENT OF KNOWLEDGE, SKILL AND ATTITUDE

15

SHARING INFORMATION 2

2). Is training must for enhancing performance?

11,55%

2,10%

2,10%

2,10%

3,15%

STRONGLY AGREE

AGREE

DISAGREE

STRONGLY DISAGREE

NEITHER AGREE NOR DISAGREE

STRONGLY AGREE 11

AGREE 2

DISAGREE 2

STRONGLY DISAGREE 2

NEITHER AGREE NOR DISAGREE

3

3). Have you attended any training program in last 1 year?

YES 20

NO 0

YES20,100%

4). After training, have you given feedback of it?

YES 20

NO 0

YES20,100%

5).Through which instrument training is evaluated?

QUESTIONNAIRE 8

INTERVIEW 2

SUPPLEMENT TEST 3

OBSERVATION 2

SELF DIARIES 5

8,40%

2,10%

3,15%

2,10%

5,25%

Column1

QUESTIONNAIRE INTERVIEWSUPPLEMENT TEST OBSERVATIONSELF DIARIES

6).Should the post training evaluation procedure reviewed and revised periodically?

YES 13

NO 7

13,65%

7,35%

YES NO

7).What should be the ideal time to evaluate the training?

IMMEDIATE AFTER TRAINING 9AFTER 15 DAYS 7AFTER 1 MONTH 4

9,45%

7,35%

4,20%

Column1

IMMEDIATE AFTER TRAININGAFTER 15 DAYSAFTER 1 MONTHS

FINDINGS

75% respondents said that training is beneficial for enhancement of knowledge , skill and attitude.

55% respondents are strongly agree that training is must for enhancing the performance.

All the respondents have attended training program in last 1 year and all of them had given feedback of it.

Questionnaire is the most popular mean of evaluating the training program in BSNL.

FINDINGS

Most of the respondents , i.e. , 65% agreed that post training evaluation procedure should reviewed and revised periodically.

45% respondents said that training should be evaluated immediately after training.

SUGGESTIONS AND RECOMMENDATIONS

Skill based training should also be provided.Besides questionnaire other methods of post training

evaluation should also be used like interviews, supplement test , observation etc.

Post training feedback has to be continuous and should also be taken from superiors and from peers to find out the effectiveness and valuation of training.

LIMITATIONS OF THE STUDY

The study is limited to the Corporate HR,BSNL. So the study is subject to the limitation of area.

The time period of the study was minimum. Sampling size was of only 20 employees because

only these people had attended soft skill development training.

Corporate HR,BSNL only provides soft skill development training , not technical skill training.

CONCLUSION

Training initiatives and program have become a priority for Human Resources .

The employees attended training program of the company ,also benefited by it in terms that their performance increased.

It provides feedback and helps in the strategy formulation for training and development.

BIBLIOGRAPHY

Kothari C.R. – Research MethodologyBeri , Marketing Research (Tata McGraw

Hill),1993,2nd editionAshwathapa K. , Human Resource and Management(Tata McGraw Hill), HR and PM,2003,3rd edition

ANNEXURE

QUESTIONNAIREName___________________________________________ Age______________Occupation___________________________

Address____________________________

1) According to you, what are the benefits of training? a) Learning b) Enhancement of knowledge, skill and aptitude. c) Sharing information 2) Is training must for enhancing performance ? a) Strongly agree b) Agree c) Disagree d) Strongly disagree e) Neither agree nor disagree3) Have you attend any training program in the last one year ? a) Yes b) No

QUESTIONNAIRE4) If you attended any training program then through which module of soft skill

development training? a) Personality and positive attitude b) Business communication c) Team building and leadership d)Stress management and work-life balance e) Business etiquettes and corporate grooming5) After the training ,have you given feedback of it? a) Yes b) No6) Through which instrument training is evaluated? a) Observation b) Questionnaire c) Interview d) Self diaries e) Supplement test

QUESTIONNAIRE

7) Which method of post training feedback according to you is more appropriate ? a) Observation b) Questionnaire c) Interview d) Self diaries e) Supplement test8) Do you think that the feedback can evaluate the training effectiveness ? a)Yes b) No9) How the post training feedback can help the participants ? a) Improve job performance b) An aid to future planning c) Motivate to do better

QUESTIONNAIRE

10) Post training evaluation focus on result rather than on the effort expended in conducting training.

a) Strongly agree b) Agree c) Disagree d) Strongly disagree e) Neither agree nor disagree 11) What should be the ideal time to evaluate the training? a) Immediate after training b) After 15 days c) After 1 month12) Should the post training evaluation reviewed and revised periodically? a) Yes b) No

QUESTIONNAIRE

13) Is the whole feedback exercise after the training worth the time , money and effort? a) Yes b) No 14) The post training feedback can be used- a) To identify the effectiveness and valuation of training program b) To identify the return on investment c) To identify the need of retraining d) To provide the points to improve the training15) What should be the approach of post training evaluation? a) Trainer centered b) Trainee centered c) Subject centered

THANK YOU