Summer Newsletter 2012

Your New Look Repairs ServiceWhenever we ask you what matters to you, our repairs serviceis always top of the list That is why we have been taking a freshlook at how we deliver our responsive repairs and how we canimprove what we do.

We are working to improve how we manage, deliver andmonitor our response repairs service. Things are going welland, from March to the end of June, we completed 97.5% ofrepairs within our target times compared to 90.9% for thesame time last year.

As part of our plan we wanted to improve the image and thename of our repairs team. We held a competition to renamethis service in the spring edition of Home News. Thanks toeveryone that entered. The quality and range of ideasprovided was very impressive and many of you went on toprovide some really positive comments about the work of therepairs team. The ideas and comments were all shared with therepairs team and were really well received. Thank You.

As with all competitions, there can only be one winner and thejudging panel selected the entry from Ian Hacking. The panel,and particularly the customers who were involved, felt that thewinning name, “Home 2 Home” Repairs was friendly,professional and madethe link betweenNorth Devon Homes(NDH) and the homesof our customers.

The newly namedrepairs service will beofficially launched atthis years AGM (fordetails of the AGMplease see enclosedinvite).

Many congratulations to Ian, pictured withMarc Rostock, our Director of Neighbourhoods

and one of his other creations, a dinosaur atCombe Martin Wildlife and Dinosaur Park.

Supported by

through the Big Lottery Fund

INSIDE THIS EDITION:• Welfare Reform and

Benefit Changes• Neighbourhoods Round Up• PRC Project Update

HOME

NEWSWRITTEN IN PARTNERSHIP BY CUSTOMERSAND STAFF OF NORTH DEVON HOMES

Sum

mer

2012

Summer 2012 Newsletter:Layout 1 03/08/2012 13:06 Page 1

2

Introduction

CONTENTS:2. Introduction

3. Good Neighbour Award

3. New Board Member

4&5. Neighbourhoods

6. Customer Involvement

7. Supported Housing

8. PRC Regeneration

9. Community Development

10&11. Financial Support

12. Performance

13. Charity Round-up

14. Compliments & Complaints

15. Noticeboard

16. Competition Time

I am really pleased to have been asked to introduce thesummer edition of Home News, following my appointment asDirector of Neighborhoods at North Devon Homes (NDH). The

newsletter is a really important way forus to communicate with you. Thisedition contains a number of articlesexplaining the improvements that weare working on.

It has been a very interesting and busytime for me to move into this role. Anumber of changes are happeningquickly and affecting us. TheGovernment is making widespreadchanges to the welfare system; gas andelectricity prices continue to increasequicker than inflation; and the changes

in the economy are impacting upon most, if not all, of our customers.We are responding to these issues wherever we can. To help us helpyou, we have included in this newsletter a survey asking you for somemore information about yourself and your household. This ensuresthat we can support you through some of these changes as best wecan. I would urge you to reply to this survey if you can and we will bein touch to see how we can help if the changes affect you.

As you’ll have seen on the front cover we have also made somechanges to our repairs service, Home 2 Home Repairs. I would like tothank everyone who entered the name competition. I know that aname is just that, and it is the service that matters, but the commentsand ideas you have provided really helped us to focus on how we canensure we get things right for you.

Many of you have contacted us to say that you value our in-houserepairs team and think that they do a great job. We have invested innew vans and equipment to make sure that the team is able to turn upwith the right equipment at the right time and complete repairs toyour satisfaction.

I hope that you will find this newsletter both interesting andinformative. I look forward to working with many of you more closelythrough our customer groups and hearing your views about ourservices and how we are doing in the future.

With best wishes

Marc

Emergency Out of Hours Service, Freephone 0800 917 0619

Your newsletter ...is available in large print, on CD and in alternative languages.please contact Nicola Smith on01271 312547


3www.yourlocallandlord.com

New BoardMember for NDHSue Haywood joined theBoard on 16 April 2012. She is a District Councillorfor Forches and Whiddon

Valley, Barnstaple and sits on the Council’s Audit,Crime & Disorder, Licensing, Scrutiny and PersonnelCommittees, amongst others!

She is also a governor at Forches Cross Primary Schooland a town councillor, too.

Public service is a family theme, as Sue’s husband of41 years, Chris Haywood, is the county councillor forBarnstaple South, which includes Forches andWhiddon Valley.

Frank Shapland receiving his award from Customer Forum Chairman,Francis Gott and some of his many friends

Good Neighbour Award

We were really pleased to receive moreGood Neighbour nominations for this issueof Home News and are delighted toannounce that Mr Frank Shapland ofTrouville House, Medard is the winner!

He was nominated by his fellow residentsYasmine and John Perryman, George Pow,Jenny St Luce, Maggie Dean, ChrisDennington, Steven Stacey, Claris Ebsworthy,Steven Herman, Gill Matthews, Ida Pugsley,Lynn Bruce, Carol Martin and Peter Moore.

They all appreciate how kind and helpful Frankis and, as they say in their nomination,“nothing is too much trouble for him and hedoes it with a smile. He thoroughly deservesthe award.” We couldn’t agree more.

Well done and thank you, Frank.

Joint AGM 2012NDH and the Customer Forum would like toinvite you to the 2012 Joint AGM on Friday28th September 2011 at the BarnstapleHotel. This is a great opportunity for you tocome along, talk to us,other customers, staff,Board members andpartner agencies. Formore information, pleasesee the enclosedinvitation, we hope to seeyou there.

At NDH we arecommitted toworking togetherto deliver our2012-15 Corporate Plan We have recently revised and set out our newcorporate plan which sets out our priorities for2012-2015. The plan is written around the theme of‘Me, My Home, My Neighbourhood, My Landlord’and explains how we will be working through thenext three years to:

• ensure that customers are at the heart of whatwe do

• develop and maintain high quality homes• improve, support and develop neighbourhoods;

and• offer good value for money.

For further details please visit our website,www.yourlocallandlord.com, or call ourCustomer Care Team (CCT) who will be happyto send you a copy of this plan.


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Gorwell Action Day 7 June Tracey Williams, Rachel Ford, Clare Paddon, Nick Litherland and Paul Tilburyattended this year’s clear up day on Gorwell and Frankmarsh. Despite the fact itrained heavily all day, there were lots of volunteers from the community,including the newly appointed junior street champions, children’s summer clubmembers, police, councillors and other residents.

Between us all we litter picked the whole of Gorwell and Frankmarsh. Paul alsopower washed the underground subway in Gorwell in preparation for thechildren’s summer club to repaint it in the near future. We also removed a buildup of weeds and tidied the area in general.

We offered a free removal service of electrical goods and a clothes bank, whichresidents made use of.

We put the neighbourhood plan of the area on display for residents to look atand comment on. Pasties, cream teas and refreshments were available for allhelpers and for anyone who came to see us about the neighbourhood plan.

Thank you to everybody who took part!


• Mutual ExchangesWe are planning to carry out areview of mutual exchanges withinthe next six months. This is anincreasingly popular way of peoplemoving and we want to ensure theprocess is as clear andunderstandable for customers aspossible. We will be consulting ourcustomer groups as part of thisreview.

• Anti-Social BehaviourStrategy ReviewWe are reviewing our approach totackling Anti-Social Behaviour and,as part of this, we will be workingwith both our customers andpartnering agencies. We want to concentrate on thereally serious problems inneighbourhoods. Additionally, wewant to resolve more general,estate-based problems, such as thefly-tipping problems mentioned inthis newsletter. Where there aremore low-level concerns betweenneighbours, we will be offeringadvice and access to mediation.(see information on page 5)

• Grounds MaintenanceContractThe current contract with Glendaleends in March 2013 and we will belooking to re-tender this towardsthe end of this year. We willinvolve customers in the decisionmaking process through theCustomer Forum.

BEFORE

AFTER

Neighbourhoods

What’s coming up?


Congratulations go to LisaGordon who has beenappointed NeighbourhoodTeam Leader until LindseyEastman returns from hermaternity leave at the endof the year. Thisappointment is apromotion for Lisa, whostarted her new role on Wednesday 13 June 2012.

While Lisa is busy coveringLindsey’s role, Rob Flavellhas been successfullyappointed to cover Lisa’srole as a NeighbourhoodOfficer. He started on 9 July2012 and will be in post forthe next 5 months. He willthen return to hispermanent post in theCustomer Care Team.

Lisa GordonFly TippingNDH is often calledupon to help remove rubbishfrom the areas it manages to keep themlooking their best. A considerable amount ofmoney is spent each year on removing itemsthat have been dumped. We are always lookingfor new and innovative ideas to try and combatthis problem and welcome suggestions. Pleasecontact us on 01271 312500 if you have an ideato help reduce fly tipping in the area you live.

The council offer one collection a yearand we encourage our customers touse this service, please contactGreen Sweep

Telephone: 01271 374776Email: [email protected]

5Neighbourhoods: 01271 312500

Rob Flavell

Temporary changes inNeighbourhoods Team

Neighbour problems?Get some help to resolve them....If you’re having neighbour problems don’t worryNeighbour Dispute Resolution can help. This is a way ofhelping people explore problems to find acceptablesolutions for everyone involved.

Their service is free, confidential and independent.They don’t take sides and you are in control.

It’s never too early to work with them and if you andyour neighbour are both willing they are happy to help.

Contact them on 0845 201 2556;[email protected] or visit their websitewww.neighbourdisputeresolution.org

What have you got to lose??????


6 If you would like to get involved in any way,please contact Customer Involvement on 01271 313384

The loop of the crescent was closed offto traffic and a fabulous street party tookplace, with decorated tables, bunting,wonderful food, face painting, singing,traditional party games and a raffle – theproceeds from which were used to buycommemorative Jubilee mugs for thechildren.

The residents would like to thank RoseJury for organising a wonderful eventand the Customer Forum for their helpwith our party.

On Monday 5th June the residents of Concorde Drive pulledtogether, despite the weather to hold their street party. Theevent was well attended and enjoyed by all. Thank you tothe Customer Forum for their support.

FrankmarshBatman and Robin

Frankmarshgot talent

FrankmarshQueen and corgi

Concorde Drive Churchill Crescent

Customer Involvement

Customer Forum Chairunveils plaqueThe Customer Forum Chairman, Francis Gott, along with ClarePaddon, Customer Involvement Officer, attended the BurringtonJubilee Celebrations to unveil the new play park plaque.

The plaque features the Customer Forum’s logo in recognition oftheir funding towards the new equipment. The day also featuredfancy dress, a scarecrow competition, memorabilia table and aBring and Share tea.Trudy Weston (Customer Forum Vice Chair) and

Francis Gott (Customer Forum Chair) with the plaque

Jubilee CelebrationsCustomers across North Devon took part in a range of eventsto celebrate the Her Majesty the Queen’s Diamond Jubilee.A number of these were sponsored by the NDH CustomerForum to help our customers take part in theirneighbourhoods.


7Supported Housing Enquiries 01271 313358

Mariners Close Jubilee teaMedard House Jubilee

CelebrationsJubilee Dancing

Supported Housing

The Candar Jubilee Celebrations

Lamaton ParkJubileeCelebrations


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BEECHFIELD ROAD We are pleased to announce that the firstcompleted new build units of our PRC EstateRegeneration Programme have been formallyhanded over to NDH by Pearce Barnstaple.These new homes are a welcome addition tothe type of homes that we are able to offerthose in housing need in the local area.

The first tenants moved into the fantastic newhomes in June (see photo above).

These properties are built to Code 3 level forSustainable Homes and benefit from air sourceheating along with high levels of energyefficiency.

Phil Bates, our very experienced Clerk ofWorks says of the houses that they have “thebest finish I have ever seen”.

We would like to thank our customers forworking with us so brilliantly during theplanning and delivery process of thisexciting project.

Regeneration

Mark Toleman and his daughters Abbie and Kacie receivingthe ‘key’ to their new home from NDH Chairman Nick Lewis.

FORCHESThe next new properties programmed to be completedand let are on the Forches Estate, in Phase 1 that isexpected to be completed by March 2013. With familiesexpected to start moving into their brand new homes inNovember this year.

The final phase of Forches is contracted to PearceBarnstaple, who will start on site in November this year.With the new road access from Barton Road to WillshereRoad signalling the start on site by Pearce.

PILL GARDENSPlans for Pill Gardens are being advanced at a significantpace. This is the start to an exciting new development of62 homes currently planned to start in September thisyear – just a little later than the original July start date.

The first 32 homes at Pill Gardens will be to let asaffordable housing and are expected to be completed byJune 2013. The remainder of the development should becompleted in the following year.

KILN CLOSE, INSTOWWork has begun with theclearance of the site on 14 June2012. Work is underway tocomplete five brand newhomes by March 2013, wherethree will be for rent.

WOODVILLEWe are now in the final stages of the refurbishmentprogramme and will soon be moving on with thedevelopment plan for the remainder of the estate.

PRC Enquiries 01271 313382 / 312514

Pre-cast Reinforced Concrete (PRC)programme – starts to deliver


9General Enquiries 01271 312500

Community DevelopmentDevon Children and YoungPeople’s Awards 2012We were delighted that we were shortlisted in the following categories at thisyears awards:

Young Leader Award – Tuesday McManus ofthe Forches Youth Club for showing dedication, commitment andleadership to her group over a number of years.

Outstanding Club / Group Award – Forches YouthClub in recognition of the outstandingcontribution within their community in the past12 months.

Outstanding Individual Contribution Award – Andie Scilly, Lead Youth Worker in recognition ofher dedication and achievement working withchildren and/or young people in Devon.

Congratulations to all the nominees and a hugewell done to Forches Youth Club that won theOutstanding Club/Group Award and Andie Scilly

won the Outstanding Individual Contribution Award.

This work with young people is being replicated in Gorwell and inIlfracombe so watch out for future award nominations!

Upcoming visit from theHigh Sheriff and DevonLife magazineAfter gaining funding from PoliceProperty fund, we were selectedby the Devon CommunityFoundation for a visit by the HighSheriff to watch YCEP (YoungPeoples Community EnterpriseProject) in action. The visit will takeplace on Wednesday 15 Augustand photos from the visit will befeatured in Devon Life magazine.

YCEP is made up of 9 youngpeople aged 12 to 17 years andthey have been meeting everyTuesday afternoon sinceNovember 2011. They performsmall tasks for communitymembers in Forches who areunable to complete themthemselves. Tasks have includedgardening, dog walking, leafletdeliveries and babysitting – all fora small suggested donation totheir youth club.

Why not learn about Horticulture?Join our Seeds for Change project!

Bicton College is offering apractical course, (ABC Certificatein Gardening Level 2) runningevery Thursday from lateSeptember for 35 weeks at one ofour community gardens. If youhaven’t been on a college course

before, or it’s been a while since you left school, there’s no need toworry, this is a practical course to develop your gardening skills andplant knowledge. During the course you will learn about; growingplants and veg from seed, choosing plants, pruning trees and shrubs,garden maintenance techniques and seed sowing.

Course costs are £400 of which NDH will pay £100. If £300 sounds astep too far for your budget, there are funding options available forsome people. We have 12 places available. Please call Frances Walsh01271 312527 to book a place or discuss the course further. Youmight be amazed and find you have green fingers!

NDH Scrutiny Panel lookingfor new membersWe have an exciting opportunityfor customers to join our ScrutinyPanel. Would you like to; improveservices for yourself and othercustomers, tell us where you thinkwe are doing well and where wecan improve our services, learnabout what we do at NDH? If so,and if you can commit to attendmeetings regularly once a month,why not call Frances Walsh on01271 321527 for moreinformation?

We will give you a £10 voucherfor each meeting you attend. Wewill also provide training so yourinvolvement makes a difference.


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Financial Support

Department of Work and Pensions 0800 0556688 (freefone from landlines)

Welfare Reform and Benefit ChangesNew limits on benefits -are you affected?From April 2013, the overall amount of benefit youcan receive will be capped. The Government will addup how much money you can receive from a range ofbenefits including (but not limited to):

• Income Support• Jobseekers allowance (income based)• Housing Benefit• Employment Support Allowance (income based)• Child Benefit• Child Tax Credit• Carer’s Allowance

The maximum amount of benefit you will be able toreceive from April 2013 will be £500 per week forsingle parents; £500 per week for couples with orwithout children; and £350 per week for singlepeople without children.

This will NOT apply to you if you get pension credit orworking tax credit; or a member of your household isclaiming disability living allowance, attendanceallowance or the support element of employmentsupport allowance.

If you claim Housing Benefit to help pay your rentyou may be affected by changes from April 2013.The changes mean that some people will get lessHousing Benefit than before.

How many bedrooms do you have?From April 2013, housing association tenants whohave one or more “spare” bedrooms may have theirhousing benefit reduced.

What do they mean by a ‘spare’ bedroom?Under the new rules, if you have more rooms thanthe Government says you need, you will lose part ofyour housing benefit. The new rules mean you willbe allocated one bedroom for:

• Each adult couple• Any other person aged 16 or over• 2 children of the same sex under the age of 16• 2 children regardless of sex under the age of 10• Any other child• A carer (who does not normally live with you) if

you or your partner need overnight care.

It does not matter how the spare room is used andthe new rules will apply even if you and your partnerneed to sleep apart because of a medical condition;and/or the main residence of your children is anotheraddress but you have a spare room for them to usewhen they stay with you.

What happens if you have a “spare”bedroom?If you have one “spare” bedroom, your housingbenefit will be reduced by 14% of the rent payableevery week. If you have two or more “spare”bedrooms, the reduction will be 25%.

If your housing benefit is reduced, you will have topay your landlord the difference between yourhousing benefit and your rent.

What is North Devon Homes doing to support customers?We are working through our customer database and talking to our partner agencies to identify customers

affected by the changes. Affected customers will be contacted in the coming weeks so that they candiscuss the options available to them and see how NDH can support them through the changes.

If you have any queries regarding the “spare” bedroom changes detailed above,please contact Nick Dark on 01271 313367 who will be happy to assist.

THIS COULD AFFECT YOU:• If you are aged 16 – 61 years old• Even if you only get a small amount of housing

benefit (for example if you are working)• Even if you are sick or disabled

YOU WON’T BE AFFECTED IF:• You live in a one bedroom flat or bedsit; or if• You or your partner are in receipt of pension credits.

(In April 2013 the pension credit age will be around61 years and 6 months.)


11

See My DataDid you know you can access many ofour services online? 24 hours a day, 7days a week, from the comfort of yourown home or even on yoursmartphone?

You can check your rent account, makea payment, report a repair, check thestatus of a repair, update your details and access many other services allat the click of your mouse!

See My Data is a FREE service available to NDH customers. To registerjust go to our website www.yourlocallandlord.com and click on the SeeMy Data button on the left hand side of the page. You will need yourrent account number (on your rent statement or call us on 01271312500) and an active email address to register. For your security youwill be issued with a PIN number when registering and you will only beable to view / update information relating to your own tenancy(including garages!).

If you have any questions regarding See My Data, or needassistance with registration, our Customer Care Team is happyto help on 01271 312500.

Income Enquiries 01271 312500

Managing your financesIf you are struggling financially, we can help. Our Benefits Officer, James, andour Financial Support Officer, Beth, are here to help. They can ensure that youreceive the benefits you are entitled to, as well as assisting with budgetingadvice and much more.Please contact the Income Team on 01271 312500.

Already got a QR scanner on your smartphone?Then simply take my picture which will take you tothe registration page.

Customerinsight SurveyUpto date information =more help from us!

We are constantly trying to maintainaccurate customer records to ensurewe hold the most up to dateinformation, such as telephonenumbers. This enables us to continueto provide you with the best servicepossible.

Included with this newsletter is asurvey to ask if the information wecurrently hold about you is correct.

We would very much appreciate it ifyou could take a few moments tocheck the information we sent outand return this to us. By ensuring wehave the correct information we canhelp you through the welfare reforms.

As a thank you, we are entering allcompleted surveys into a prizedraw to win vouchers – there arefive prizes up for grabs, £200, £100,£50, £25 & £10. All you need to dois send the completed survey backto us, and you could be a winner!

With recent changes in legislation, wehave reviewed and updated our FairProcessing Statement. This explains howwe will use, store and share your data.

For further information please visit theData Protection page of our websitewww.ndh-ltd.co.uk; call our CCT on01271 312500 or visit our offices.

UsingYourData


How are we doing? January to June 2012Here is how we are performing in some of our key areas, compared to the same period in 2011/12

12

Performance



13

Charity Round-Up

General Enquiries 01271 312500

FYC Relay On Thursday 5th April, 17 young people from ForchesYouth Club met at Rock Park to take part in a charitymarathon relay in aid of Children’s Hospice South West(CHSW). The day began at 11am and was incrediblycold and windy. The intention was to run one fullmarathon between us over the course of the day butonce that was achieved, the young people felt theycould do more, so continued to run. By 3pm, 108 mileshad been run between us all, the equivalent of over 4marathons, with some of the young people having run10 miles each! Some of the young people ran in fancydress and carried a collection bucket to raise morefunds outside of their sponsorship.

The young people had been training weekly for thisevent since January, giving up their own time eachMonday afternoon to do this. All those who had

taken part were incredibly proud of themselves anddespite the cold weather; there was not a singlecomplaint.

All young people were completely focused on theirreason for being there and have suggested that wedo a charity cycle ride over the summer to raise morefunds for CHSW. The aim is to cycle a relay equivalent

of thedistancefrom LandsEnd to JohnO’Groats.Traininghas alreadybegun forthis event.

Race for LifeOnce again North Devon Homes entered a team for Race for Life which was held on Sunday 8 July

2012. To bump up the sponsorship money, the Race for Life girls held a Jubilee tea party onFriday 1 June, with delicious yummy homemade cakes. How much did we raise?

Well, in total, we raised ...... £809.90! This is a fantastic amount - well done ladies!

Aid to HospitalsOver a period of time North Devon Homes has collected a largenumber of disability aids and medical equipment from propertieswhich become vacant and from customers who no longer need them.

These include walking frames, trolley walkers, toilet aids, bed rails,bath boards, support rails, walking sticks and crutches.

These items have been donated to Aid to Hospitals Worldwide, anorganisation that collects, cleans, refurbishes and ships this usefulmedical equipment to charities in the developing world where it willhelp the many people in need of it.

Nighbourhood Ranger, Paul Tilburywith the collection.

Forches Youth Club Members



Quarter 4 2011-12During 2011/12 we received a total of 37 formal complaints. These were issues serious enough foryou or us to want to treat them formally. We also received our highest number of compliments in ayear so far which totalled 296.

Thank you for taking the time to tell when things have been good and when you felt things went wrong.

We have been able to learn from the complaints we received the main issues are detailed below.

Sometimes there is adelay in completingworks and a lack ofcommunication aboutprogress of theworks.

Compliments & Complaints

For more informationor to arrange a FREEdemonstration callFREE on:

0800 083 7553

Devon HomelinkDevon Homelink is an alarm service for anyoneliving in the North Devon area.A small alarm unit fits to your telephone, anda pendant or wrist strap allows the wearer tosummon help in an ememergency (24 hours a day)

This has improved over the last yearalthough it does still appear to be a problemfor some of our customers. The new ITsystem we have allows appointments to bemade to suit our customers. It also allowsthe Manager to monitor outstandingworks/inspections nearing the due date sothey are completed on time.

I’m not happy withsome aspects of therepairs service.

We will be introducing guidance on ourrepair standards for sheds/outbuildings.Our operatives now have mobile technologyto enable them to report their findings whencarrying out works so there is no delay withfeeding back to our surveyors/Manager iffurther works are required.

When we exchangedhomes or movedin things werenot right.

We have encountered more issues withmutual exchanges over the past year andalthough we introduced better information ithasn’t totally resolved all the issuessurrounding exchanges. This year we aim tomeet with customers who have beenthrough the process to help us understandthe issues and put processes in place tohelp in the future.

you said ... we did ...


15

Notice Board

Unwanted MailAre you receiving loads of unwanted junk mail?Are you getting post that leads you to believe youcan claim big prizes or have won some money?

You can stop this mail if you want to. Justcall Direct Marketing on 0845 703 4599 orregister online at: www.mpsonline.org.uk

Garages to LetWe have a number of vacant garages tolet in the following areas:• Barnstaple • Wrafton• Rackenford • Witheridge• Prixford • North Molton• Chittlehampton • Bishops Nympton

We hold a waiting list for our other garages andrent charges are from £7.50 - £9.50 with a £50deposit.

If you are interested in renting a garage andwould like further information, please contact theCustomer Care Team on 01271 312500.

Please note that you do not have to be a customerof NDH to rent a garage from us.

General Enquiries 01271 312500

Opening TimesOur Head Office is open Monday to Friday from 08:30am to 5pm and our Town Centre Office is open

Monday to Friday from 08:30am to 4pm (except Tuesday 9.30 - 4pm)

We want to hear from youHome News is your newsletter as customersof NDH. If you have a story to tell, an event topublicise or anything that you feel would beof interest to the other customers, then sendin your ideas to Nicola Smith at our headoffice address. Alternatively you can call heron 01271 312547 and she can help you putthe article together.

2012 Annual Report –what did you think oflast years report?We will soon be starting the productionof the 2012 Annual Report and we wantto hear what you thought about lastyears. If you have any ideas / comments

that you think would make it more interesting forother customers we want to hear from you.Please contact Nicola Smith on 01271 312547if you would like to give us your feedback.

Please clear up after your dogDog fouling is a major issue in many of ourcommunities. It is both a nuisance andinconsiderate to other residents and isconsistently raised as a public concern.

It is the responsibility of the dog owner OR theperson in charge of the dog to clear up anydog mess left by their dog.

If you fail to clean up after your dog, youcan be issued with a Fixed Penalty Notice, orif the case goes to court, a fine of up to£1,000. Please don’t put yourself in thisposition – just remember to bag it and binit. Thank you.

Get in touchThere are lots of ways in whichyou can get in touch:You can email us on:[email protected] to us at: North Devon Homes,Westacott Road, Barnstaple EX32 8TACall us on: 01271 312500.


Competition TimeOlympic Word Search CompetitionFind the words hidden in the puzzle and send it to Nicola Smithat our Westacott Office (North Devon Homes, Westacott Road,Barnstaple EX32 8TA), along with your name and address, beforeFriday 7 September 2012. The first correct entry drawn by amember of our Customer Forum will win £20 worth of vouchers.

16

archery hockey athletics judo basketball rowing boxing sailing cycling shooting diving show jumping fencing swimming football volleyball gymnastics weightlifting

Competition WinnersPhoto CompetitionWe had some superb entries for this competition for“North Devon Views” and the standards was very highindeed. The winning entry, with a fabulous picture ofHeddons Mouth, is John Crush of Lynton. His picture willbe used on our website and he wins a £25 voucher of hischoice. Congratulations to everyone who took part.

Kids’ Colouring Competition winnerThe winner of the competition in our spring edition ofHome News for ages 7 and under was Kerry Rigler. Thewinner of the 8-12 years category was Sally Dixon.Congratulations to both Kerry and Sally who each win a£20 voucher.

Well done to all our competition winnersand thanks to everyone who took part!

J O E S W I M M I N G L B D G S WC S M Q T M E I N I C A A J W O XH Y O U K E D C M N S X H I Q F LB L L A B T O O F K C E G C W E DS X Q E C T T L E I N N J E I N RC L U K H J V T F C I G I G Z C PI L Y Q U F B G W P N G S N M I GT A T D E A N Y M I H A W I B N NS B O H L I Z U V T I L N L M G IA Y O L X Y J I L L B S W C L S WN E I O C W D I I O H Y E Y I B OM L B T O U F N E O D K V C X X RY L E H G T G Z O X U T H S K Q QG O S T I Y Z T N A R C H E R Y BY V O N Q O I E I J H O C K E Y TS M G Q F N H I A T H L E T I C SF D O X G E Q D I S T C U C S O J


Documents

Summer Newsletter 2012