Summary of Student and Employer Engagement Summer 2019 - Spring 2020

Staff worked diligently to achieve the center’s mission and vision through innovative programming designed to meet the needs of both students and employers. With an increased national focus on career outcomes, the CCDAE strives to build strong partnerships and deep collaborations across campus to better serve our students and help them meet their goals.

To educate and empower students to achieve career success.

Create a career-centered campus culture.

21,263Student and alumni users

18,000+on Handshake

550Presentations and programs

750Employers on campus

67%

of students engaged

OUR MISSION OUR VISION

Reorganization

In January 2020, The Center for Career Development moved to the university’s new Division of Student Success under the leadership of Vice Provost Amber Williams. This alignment allows the center to collaborate more closely with academic colleges, faculty, and other academic support services to effectively serve students. The career center’s fit with the division is apparent upon reading the mission, The Division for Student Success at the University of Tennessee works to engage each scholar’s experience by supporting their unique strengths and goals. In collaboration with UT faculty and staff, we help each scholar maximize their individual strengths and understand how their strengths contribute to their academic dreams, career paths, and personal well-being.Additionally, many of the recommendations made by the external review team that visited the center in November, can be better achieved in a unit that reports through the Provost.

As part of the restructuring, three transition advisors and the transition advising function moved from First Year Programs to the center’s career exploration unit. This created the Academic and Career Exploration (ACE) team of coaches. ACE coaches provide a comprehensive advising and career coaching experience for students who find themselves in transition between colleges. To draw attention to this functional area, the center changed its name to the Center for Career Development and Academic Exploration in June.

To further improve alignments, the career coaching and employer development teams were combined. This structure enhances communication and partnerships between staff who primarily serve employers and career coaches who connect students and employers.

• Both the associate and assistant director positions in employer development experienced staff departures as Danny Pape and LaMar Black left the university for higher level positions at other institutions. Andrew Hart, Associate Director, and Leslie Walton, Assistant Director, filled those roles on May 1st.

• A new career coach position focusing on agricultural and natural sciences was allocated to the center. In May, former Graduate Assistant Alexis Senter, was hired for this role. The Herbert College of Agriculture and science majors in Arts and Sciences will benefit from the additional staff attention.

• Nicole Jones, Jenny Scott, and Linda Smith joined the staff on June 1st as new ACE coaches as part of the restructure. An extensive training program for the whole ACE team followed.

Staff Changes

Student Engagement

Thousands of students engaged with the Center for Career Development through individual student appointments, job fairs, on-campus interviews, workshops, events, and Handshake profiles. Reported student interactions with the center were nearly 45,882 with 21,263 unique users. Unique users increased 7% from 2018-2019.

Staff and peer career advisors conducted nearly 3,000 appointments and drop-ins with students. This is down 15% from last year, in large part to reduced appointments with students from March to May due to COVID. Nearly 9,000 students attended the events and classroom presentations conducted by the center.

CCD users were well represented across race, sex and college affiliation. Seventy six percent of UT undergraduate students and thirty one percent of graduate students engaged with the CCD in some manner. Over 18,000 students and alumni had active accounts on Handshake. Details on student participation are found later in this report.

Approximately 750 unique employers visited the University of Tennessee, Knoxville through events arranged by the CCD including: job fairs, on-campus recruiting, employer of the day and information sessions. Additionally, employers posted over 42,000 part-time, internship, and full-time positions in Handshake, up from 30,000 last year. The staff seeks opportunities to engage employers in educational programs to assist students through networking events, job fair preparation, and resume critiques. A number of employers provided financial and departmental support formally through the Elite Partners Program and programming, such as, CareerChella, an event offering resume critiques, free clothing from Smokey’s Closet, and LinkedIn profile photos.

The center managed eight career fairs that hosted 600 unique employers and 6,672 unique students. These events ranged from large, all-major fairs to small, niche fairs. The Spring Job and Internship Fair was the center’s largest fair to date with 232 employers and over 2,135 students attending. The center also offered logistical and staff support to colleges hosting their own fairs, including Nursing, Herbert College of Agriculture and Architecture and Design.

The employer development team participated in dozens of meetings and phone calls with current and prospective employers. Staff visited employers in a number of cities in the Southeast and beyond to encourage them to hire UT talent.

Employer Engagement

• In November, the center hosted an external program review. A team of three reviewers had access to a thorough self-study which utilized National Association of Colleges and Employers (NACE) professional standards and visited campus to meet with staff, administration, and center constituents over two days. The report recognized the center’s outstanding work and its positive reputation across campus.. Several recommendations were made to increase the impact of career on campus.

• One of the review recommendations is to grow the Career Advocates program. Two staff members launched this program in August, and it was positively received across campus. The career advocates program equips participants with tools to have effective career discussions with students, knowledge of when and how to make referrals to the center, and creates a community of career-minded colleagues to share resources and questions. The goal is to increase faculty and staff confidence in conducting career conversations with students. Several sessions were offered for various staff groups, particularly within college advising centers. As the program grows, the center would like to partner with Teaching and Learning Innovation to involve more faculty in training.

• The center piloted an Enriched Student Employment (ESE) program with several campus departments. The goal of ESE is to help students connect their on-campus work to career competencies and cross-functional skills they can offer future employers. Additionally, the goal for departments is to increase the commitment and retention of student employees by offering an enhanced employment experience. Supervisor training was conducted to discuss enhanced job descriptions and application processes, evaluations based on career competencies, and focused career conversations. A website with resources was provided to the campus

Key Initiatives

community. While this program was well-received by the departments, the move to remote work and the loss of many student employee positions due to COVID, interrupted the program and student evaluation. ESE is worthy of continuing and expanding once campus activities resume.

• One of the center’s largest efforts is collecting and distributing career outcomes data on graduating students, including participation in national data collection through the National Association of Colleges and Employers. A significant amount of time is spent on this effort, and staff reached a knowledge rate of 81% with 82% of students in jobs or continuing education 6 months past graduation. A full report for the class of 2019 is available on career.utk.edu.

• The last quarter of the year was significantly disrupted by COVID. Staff worked quickly to adjust to a virtual environment so that continuous service could be offered to students and employers.

Looking Forward

The upcoming academic year will continue to be impacted by COVID with programming primarily offered virtually. New platforms will be utilized for job fairs and networking events. Staff are reviewing offerings and making decisions about how to best serve students and employers in this environment.

Primary initiatives for the upcoming year include:

• Closely examining the center’s policies, procedures, and programming through the lens of diversity, equity, and inclusion to ensure the CCDAE is a a racially just organization.

• Embracing the Student Success mission, vision, and values and rewriting the center’s.

• Fully launching the ACE team and improving transition advising procedures.

• Growing the career advocates program.

INTERACTIONS BY SERVICE TYPEUniqueTotal

2,5322,298

INTERVIEWS

JOB FAIRATTENDEES

10,1386,672

EVENTS ANDPRESENTATIONS

12,113

PCA APPOINTMENTSAND DROP-INS 704

STAFFAPPOINTMENTS

2,1861,660

ACTIVE HANDSHAKE USERS 18,127

8,756

786

OFFICE-WIDE INTERACTIONS UniqueTotal

TOTAL INTERACTIONS(INCLUDES HANDSHAKE)

IN-PERSONINTERACTIONS

45,88238,217

27,77520,090

PERCENTAGE OF OVERALL UNIQUEINTERACTIONS BY CLASS DEMOGRAPHICS

Freshman 17%

Sophomore 18%

Senior 28%

Graduate 9%

Alumni 7%

Unknown 1%

Junior 20%

Student Engagement Data

Office-Wide Student & Alumni Interactions

UNIQUE INTERACTIONS BY CLASS DEMOGRAPHICSFreshman Sophomore Junior Senior Graduate Alumni Unknown

2,9963,179

3,6355,133

1,5381,465

181

ACTIVE HANDSHAKEUSERS

82180

165247

2370

PCA APPOINTMENTSAND DROP-INS

7181,348

1,6132,381

476109

27

JOB FAIR ATTENDEES

385335

307454

10363

13

STAFF APPOINTMENTS

2,4981,5451,575

2,287723

5771

EVENTS AND PRESENTATIONS

44146

7081172

15672

0

INTERVIEWS

Interactions by Classification Demographics

UNIQUE INTERACTIONS BY CLASS COMPARED TO TOTAL ENROLLMENTTotal Users Total In-Person UsersTotal Enrollement

6,427

3,687

2,870

5,083

3,830

2,585

5,441

4,171

2,702

6,2015,925

3,750

6,170

1,922

1,0501,479

184

Note: Total enrollment is from UT Fall 2019 Factbook. “Freshman” is calculated from “first time” and “other” from UT Factbook

Freshman Sophomore Junior Senior Graduate Alumni

% %

Freshman 6,427 57% 45%

Sophomore 5,083 75% 51%

Junior 5,441 77% 50%

Senior 6,201 96% 60%

Graduate 6,170 31% 17%

Total Enrollment

2,870

2,585

2,702

3,750

1,050

3,687

3,830

4,171

5,925

1,922

Total Users In-Person Users

Interactions by Classification Demographics

PERCENTAGE OF OVERALL UNIQUE INTERACTIONS BY COLLEGE DEMOGRAPHICS

CAD 2%

University 3%

CCI 6%

TCE 15%

HCA 6%

CSW 2%

CAS 25%

HCB 27%

CEHHS 10%

CON 2%

Unknown 2%

Interactions by College Demographics

Percentages below 1% include: CVM (0.1%), LAW (0.4%), and Intercollegiate (0.2%)

UNIQUE INTERACTIONS BY COLLEGE AND CLASS LEVEL COMPARED TO TOTAL ENROLLMENT

% % % % %Total

EnrollmentTotalUsers

In-PersonUsers

TotalEnrollment

- UG

Total UGUsers

In-PersonUG

TotalEnrollment

- Grad

TotalGradUsers

In-PersonGrad

TotalAlumniUsers

In-PersonAlumni

91%

CAD

CAS

CCI

CEHHS

LAW

CON

CSW

CVM

HCB

HCA

INTER-COLLEGIATE

TCE

UNIVERSITY

UNKNOWN

1644

515

8368

1560

3151

360

888

715

369

5727

151

4392

5207

338

5020

1200

1985

75

321

268

24

1089

45

2821

66%

60%

77%

63%

21%

36%

37%

7%

66%

30%

64%

232

2229

614

1068

26

169

110

1

3761

630

16

1748

45%

27%

39%

34%

7%

19%

15%

0%

66%

38%

11%

40%

458

7130

1243

2319

-

716

144

-

5089

1399

-

3357

302

4366

976

1525

-

290

108

-

4507

909

-

2321

%

66%

61%

79%

66%

-

41%

75%

-

89%

65%

-

69%

201

2075

590

870

-

162

89

-

3541

581

-

1580

44%

29%

47%

38%

-

23%

62%

-

70%

42%

-

47%

57

1238

317

832

360

172

571

369

638

245

151

1035

32

342

115

363

71

15

154

22

228

99

41

330

56%

28%

36%

44%

20%

9%

27%

6%

36%

40%

27%

32%

29

126

23

178

26

7

21

1

191

46

16

152

51%

10%

7%

21%

7%

4%

4%

0%

30%

19%

11%

15%

3

309

108

96

4

16

6

0

472

81

4

167

1

28

1

20

0

0

0

0

29

3

0

16

1054 606 57% 266 25% 960 523 54% 222 23% 94 2 2% 1 1% 4 0

- 658 - 464 - - 52 - 375 - - 14 - 44 - 391 19

Note: Total enrollment is from UT Fall 2019 Factbook.

PERCENTAGE OF OVERALL UNIQUEINTERACTIONS BY GENDER

Female 51%Male 47%

Unknown 2%

PERCENTAGE OF OVERALL UNIQUEINTERACTIONS BY ETHNICITY/RACE

Percentages below 1% include: Two or More Races (0.02%),Middle Eastern (0.01%).

4% of unique interactions did not input an ethnicity/race.

Asian/Pacific Islander includes Hawaiians who represent less than 1% of overall demographics.

Hispanic 5%

Am Indian/Native Alaskan 1%

Asian/Pacific Islander 7%

Black/ AfricanAmerican 8%

Unknown 4%

White/Caucasian 75%

Interactions by Race, Ethnicity & Gender Demographics

TOTAL UNIQUE HANDSHAKE INTERACTIONS BY COLLEGEApplicationsResumes

ApplicationsResumes

FRESHMAN

SOPHOMORE

JUNIOR

SENIOR

GRADUATE

ALUMNI

UNKNOWN

TOTAL RESUMES AND APPLICATIONS ON HANDSHAKETOTAL UNIQUE HANDSHAKE INTERACTIONS BY CLASS UniqueTotal

RESUMES

APPLICATIONS 50,350

5,848

13,126

9,454

CAD CAS CCI CEHHS LAW CON CSW CVM HCB HCA INTER-COLLEGIATE

TCE UNIVERSITY UNKNOWN

60 114

1,272

2,24

8

46

1 796

374 57

0

16 30 32 66

49 112

0 1

2,28

13,

391

221

375

9 11

89

9 1413

61

58 113 24

2

380675

8021,407

1,3792,259

1,3443,538

362658

1,556868

2549

Total Interactions on Handshake

JOB FAIRS HOSTED BY CCD JOB FAIRS SUPPORTED BY CCD

CareerChella • Career Conversation Panels

Employer Spotlights • Freelance Workshop

Haslam Employer of the Day

Meet the Firms • Vol Treks

2017

2018

60

301

122

1069

116

1262

98

658

45

258

66

162

218

1527

10

118

58

123

41

152

-

-

2016

2017

57

419

126

916

119

1441

114

787

45

266

79

357

220

1452

18

44

60

134

-

-

-

-

Employers

Students

Employers

Students

Employers

Students

Employers

Students

Employers

Students

Employers

Students

Employers

Students

Employers

Students

Employers

Students

Employers

Students

Employers

Students

Just-In-Time Job Fair

Social Work Virtual Job Fair

Education Fair

Health Fair

Spring Job & Internship Fair

Diversity Job Fair

CommunicationsJob & Internship Fair

Engineering and STEMJob & Internship Fair

Business, Retail and GovernmentJob & Internship Fair

Supply Chain ManagementJob & Internship Fair

Part-time Job Fair

2019

2020

60

520

130

1030

125

1546

115

707

45

250

-

-

232

2135

-

-

61

240

-

-

14

31

2018

2019

54

297

139

1031

115

1637

113

718

38

242

-

-

231

2033

-

-

60

200

66

204

-

-

39

223

46

84

14

25

64

160

40

411

43

65

23

96

53

157

Employers

Students

Employers

Students

Employers

Students

Employers

StudentsArchitecture and Design Fair

Nursing Fair

Construction Science Fair

Herbert College of Agriculture

2017

2018

2016

2017

36

276

48

110

13

78

79

221

2019

2020

33

278

45

101

16

97

71

199

2018

2019

In addition to job fairs, the center offered a number of events that connected students and employers including:

Employer Engagement Data

Job Fair Attendance

Note: Students attending only includes UT students, not alumni or attendees with other status.

2017-2018COLLEGE

86

49

42

2039

29

1

1

290

-

0

2537

2019-2020

75

45

44

1675

43

-

2

511

1

83

2479

2018-2019

199

58

68

2282

40

11

3

467

4

9

3141

2016-2017

131

61

51

2456

65

2

7

319

-

14

3106

2015-2016

161

78

81

2599

46

3

3

712

-

20

3712

Arts & Sciences

Communication and Information

Education, Health & Human Sciences

Haslam College of Business

Herbert College of Agriculture

Nursing

Social Work

Tickle College of Engineering

Intercollegiate

Unknown

Total

NUMBER OF COMPANIES

Fall

Spring

Total

126

98

224

148

94

242

151

99

250

2017

2018

2016

2017

2015

2016

124

68

192

2019

2020

127

79

206

2018

2019

NUMBER OF INTERVIEWS

Fall

Spring

Total

1700

837

2537

1866

613

2479

1995

1111

3106

2245

1467

3712

2017

2018

2016

2017

2015

2016

2019

2020

1941

1200

3141

2018

2019

On-Campus Interview Report by College and Major