Summary of issues and results from GSC-10 User Workshop

GSC: Standardization Advancing Global Communications 1

Summary of issues and results from GSC-10 User Workshop

Jørgen Friis

ETSI Deputy Director-General

SOURCE: Jørgen Friis, ETSI Deputy Director-General

TITLE: Summary of issues and conclusions from GSC-10 User Workshop

AGENDA ITEM: 2 (GSC-11 User Workshop)

CONTACT: [email protected]

GSC11(06)_Userworkshop_11

mailto:[email protected]


GSC-10 – Focus Areas

• User types

• Accessibility for All

• Gathering User requirements

• QoS user-related parameters


GSC-10 – User Workshop Conclusions

1. WorkShops are more valuable than short working sessions2. Need to involve users to a greater extent3. Design for All/Universal Design is key for Users4. Explore need to gather information with regard to hearing

impaired users5. “Nothing about us without us”6. New Technology can improve user experience7. More commonalities than differences between types of users8. There is a need to identify how Users can voice their opinions in

order to better participate in the standardisation process9. Resources play a significant role in involvement of Users10. Next GSC User WG should involve SMEs (Small –Medium

Enterprises) as Users 11. Young children and elderly people are important User groups to

focus on12. Consolidation of the work performed in the various PSOs needs to

be better done


GSC-10 – Accessibility Session

Main outcome:– Japan now includes the needs of older persons when

writing standards – Care services are becoming more important as

people live longer and ICT is an important tool for providing this care e.g. Telecare

– Children are an important ICT market segment but need protection from exploitation and corruption

– TIA has shown that industry can voluntarily meet the requirements of users with special needs

– Australia recognizes at least 20% people of its people have disabilities and good progress is being made in addressing their ICT requirements


What happened since GSC-10? (1/6)

At International level• By ITU

– Designing Next Generation Networks for all developed by ITU-T SG 16 and presented at the ITU-T/ATIS NGN Workshop in March 2006

– ITU-T SG 2 Question 3/2 "Human factors related issues for improvement of the quality of life through international telecommunications"

– ITU-D SG 1 Question 20/1 "Access to telecommunication services for people with disabilities"

• By ISO/IEC JTC1 Special Working Group on Accessibility (SWG-A) It was established at the October 2004 JTC 1 Plenary meeting in Berlin and remain very active. In January 2006 it revised its business plan



In United States

• By TIA – Work is performed within the User Premises Equipment Division (UPED).

UPED is very active in various aspects of the accessibility issues



In Korea • By TTA within the Welfare Communication

Project Group (PG104) of the Common Infrastructure Technical Committee (TC1) – Seven Work Items: – Automatic Teller Machine's Accessibility Guidelines– Digital Talking Book Guidelines– Standard of Audible signal for Visually Handicapped– Transfer Code for Control unit– Text-Phone for Calling Inter-Connection Service– Alarm System for the People with Disability and – The Specific Record Type of e-book for the People

with Visual Disability.



In Australia

• By ACIF – Work performed under responsibility of the council for consumer and the council for disabilities.

In addition ACIF supports the Consumers’ Telecommunication Network activities.



In Europe by the European Commission– A mandate was released and accepted by ESOs on

accessibility for all of ICT products and services in public procurement. A conference took place in order to assess the need for certification

– Accessibility is a key issue is the EC Action plan for standardization.

In Europe ICTSB DATSCG– 2 meetings in Brussels. One in November 2005 and

one in March 2006.



In Europe By ETSI HF

• Presentation and publication of the work of TC HF at international conferences on HCI (eg Mobile HCI 2005 in Salzburg in September 2005).

• Liaison with DATSCG to support initiative for an international workshop on conformance and certification methods for eAcessibility requirements – to be held in Brussels in March 2006.

• ETSI HQ hosted the last Human Factors in Telecommunications conference.

• STFs Completed: 264 Telecare, 265 User Profile Mng , 266 ICT young people, 267 DUST - Preparatory meetings: Telecare user experience, Character repertoires, Relay services text phones, PIAPS


Thank you

Jørgen Friis

Deputy Director-General

ETSI

[email protected]

+33 4 92 94 42 11

Documents

Summary of issues and results from GSC-10 User Workshop