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Summary. 8 QUALITY MANAGEMENT PRINCIPLES. Customer focus. Continual improvement. Leadership. Involvement of people. Process approach. System approach to management. Factual approach to Decision making. Mutually beneficial supplier relationships. Sequence of workshop activities. - PowerPoint PPT Presentation
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Summary
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8 QUALITY MANAGEMENT PRINCIPLES
Processapproach
System approachto management
Factual approach to
Decision making
Mutually beneficialsupplier
relationships
Customerfocus
Involvementof people
Continualimprovement
Leadership
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Sequence of workshop activities
..\Documents\General approach 2.vsd
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QP
QualityObjectives/Targets
Required Procedures
Documents required by the organisation
Records required
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ProcessRisk
Frequency Impact
Critical Limits
Preventive Action
CorrectionCorrective
ActionWork
Instruction
High Low description
Medium Medium decision tree
Low Mediumdescription
photos
Low High etc.
• Product quality
• Service quality
• Organic integrity
• FLO integrity
• etc.
Customer
requirements
Objectives:
Targets:Continuous
Improvement
(annual targets for critical limits
Per Process:
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Product quality
Service quality
Integrity Organic System
Integrity FLO
system
Eurepgap / Utz
Kapeh
Coffee Practices
Etc. ISO 9001Normas internas
Production
Buying
Processing
Exports
Administration
Management & Organisation
Human resources
Quality management(coordination)
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General Flow chart
Chart per process
Sub-processes Risk analysis Working instruc-
tions
Registrations
Resumen: Proceso Clientes, Requerimientos, Objetivos
Summary of process Customers,
Requirements, Objectives
Visio Excel
Quality manual in levels
computerise, database
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ContinueFurther develop your system:
– Flow charts– Risk assesment against requirements (see
quality policy)– Document working instructions– Document job descriptions and profiles – Check inputs/outputs, requirements and
responsibilities (start with commercialisation).– Make sure process owner and director approve
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Requirements
Management
responsibility
Measurement , analysis,
improvement
Resource
management
Product
realization
Input Output Product
Satisfaction
Customers Members Stakeholders
Continual Improvement of the Quality Management System
Customers Members Stakeholders
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Follow up workshop
– Identify Critical Control Points, with related Corrective Actions– Connect QMS with existing registration– Start auditing the performance of processes against process metas– Engage a quality manager that coordinates the quality
management and organises internal audits – Start with the implementation of management reviews of internal
audits.– Start with the implementation of document control system.– Measure customer satisfaction (internal and external)– Staff training in quality management should be organized.– Organise staff appraisal and training assessment procedure
