Suites Magazine, February 2010

SuitesPublished by the Northeast Ohio Apartment Association February 2010

Also inside: Stone Ridge: Key Award’s Property of the YearGroup Purchasing: CBCAmRentCalendar of Events

Industry Profile:

Joy AnzaloneBurton Carol Management, LLC

Group PurchasingNOAA’s new group purchasing members

complete your savings puzzle!

AholaPayroll ServicesJeffery Alhola(440) 717-7620 x 147

CBCAmRentResident ScreeningAmy Stauffer(216) 262-1690

HH GreggAppliancesStu Kaine(216) 276-0436

Careworks ConsultantsWorkers CompensationJohn Motil(216) 606-1100

H. Leff Electric CompanyElectrical SuppliesGeorge Griffith(216) 432-3000 x 260

The Sherwin Williams CompanyPaint & CarpetMike Finazzo or Chuck Jenninnson(216) 271-6111

Neace LukensRenter’s Legal LiabilityJeffery P. Reisner(216) 446-3336

First CommunicationsTelephone Service, DSLBill Kimble(800) 203-7181

IGS EnergyNatural Gas SupplyScott Arthur(877) 923-4447 x 2605

North Shore EnergyNatural Gas SupplyGary Greulich(330) 807-4438

Javitch, Block & RathboneCollectionsStephan Babik(216) 623-0000 x 5033

Duffy + Duffy Cost SegregationDennis Duffy(440) 899-9560

Powers Friedman Linn, PLLAttorneys at Law

Four Commerce Park Square23240 Chagrin Blvd.Suite 180Cleveland, OH 44122Phone: 216.514.1180Fax: 216.514.1185

www.PFL-LAW.com

Providing quality legal advocacy and counsel to owners, managers and landlords

throughout Ohio.

Suites Magazine • 5

Executive Officers

PresidentNick Secue

Zaremba Management Co.

Immediate Past PresidentChristopher Smythe

Smythe Property Advisors

President-ElectRobert Sorin

Royal American Group

Vice PresidentDan Moskowitz

Western Reserve Property Management

TreasurerJoy Anzalone

Burton Carol Management, LLC

SecretaryClaudia MaddenUGP Properties

Presidential AppointeeCharles Schulman

Carlyle Management Company

Associate Council AppointeeDavid Neale

Roto-Rooter Services, Co. Inc.

Association Staff

Ralph McGreevyExecutive Vice President

Jacqui Bongiovanni Office Manager

Maren GuseProject Manager

of Media and Marketing

Printing: The Plain DealerAdvertising: 216-241-1635Production & Design: Maren Guse

The Northeast Ohio Apartment Association is a non-profit organization committed to furthering professionalism in the multi-family house industry. NOAA serves sixteen Ohio counties through specially designed education, networking and legislative programs.

Contact NOAA

Western Reserve Building1468 West 9th Street • Suite 110Cleveland, OH 44113

Phone: 216.241.1635Toll-Free: 800.506.2256Fax: 216.241.1636

NOAA Online

Website: noaamembers.comFacebook Group: Northeast Ohio Apartment AssociationTwitter: twitter.com/noaamembersBlog: wordpress.noaamembers.com

Northeast Ohio Apartment Association1468 West Ninth Street • Suite 110Cleveland, OH 44113216.241.1635

The President’s Circle

The Apartment GuideApartments.com

Belfor USACararra Companies

CORT For Rent Media Solutions

HH GreggIGS Energy

Javitch, Block & RathboneThe Plain Dealer

Powers Friedman Linn, PLLSchill Landscaping & Lawn Care Services, Inc.

The Sherwin Williams Co.Time Warner Cable

Winter Issue 2010Powers Friedman Linn, PLLAttorneys at Law

Four Commerce Park Square23240 Chagrin Blvd.Suite 180Cleveland, OH 44122Phone: 216.514.1180Fax: 216.514.1185

www.PFL-LAW.com

Providing quality legal advocacy and counsel to owners, managers and landlords

throughout Ohio.

Table of Contents

Message from the EVP

Calendar of Events

Welcome New Members

Educational Opportunities

Event Review: Lake County Holiday Party

Group Purchasing: CBCAmRent

Going Green with E-Star Appliances

Grounds Management Annual Review

Understanding Rent Deposit Escrow Cases

Event Review: Casino Night

Eviction Index

Event Review: Trade Show

Vacancy Rates

Cover Story: Burton Carol Management, LLC

Feature Story: Key Award’s Property of the Year

Property Transfers

7

9

10

12

14

15

17

18

20

22

23

24

25

26

30

32

By: Amy Stauffer

By: Jon Gensel

By: Jim Schill

By: Stephan Babik

By: Maren Guse

By: Maren Guse


Ralph McGreevy • Executive Vice President • Northeast Ohio Apartment Association

Dear NOAA Members,

Ralph McGreevyNOAA Executive Vice President

Message from the EVP

A year ago the economy was down. We all hoped 2009 would be a rebound year - the type we’ve all seen before in this cyclical economy. For various reasons, the recovery hasn’t kicked in yet, and once again we hope this is the year. I am a lifelong student of marketing. Many of you know I owned an ad agency and, before that, managed and promoted large public and private events. I was often the guy saying, “Now is the time to advertise! You can gain market share in a contracting or stagnant economy!” Clients who believed this was a self-serving statement (just me, trying to gain in a down economy) struggled like everyone else. Those who actually checked into it found it to be true. They maintained or increased their marketing and advertising budget despite the tough times and did make gains - some significant. I’d like to believe I was ahead of my time, because now everyone knows that extra advertising pays off in hard times, right? A simple google search yields the proof. MarketPRO MBA said it best in their article, Gaining Market Share in a Down Economy. They wrote: The truth is the businesses that are thriving in a downturned economy do know a secret. The secret is simple. Don’t cut your marketing budget. During downturns, some of your competitors could go out of business. Who is going to pick up their market share? If the economy is affecting your business, then isn’t it most likely affecting consumers as well? Current, new and your competitor’s customers could be price shopping or looking for alternatives to your product or service. How are you attracting these switching customers? It is easy to see why cutting your marketing budget or standing still could hurt your business. You could be limiting your opportunity to gain new market shares. In our industry we can take it a step further. NOAA is comprised of professional management companies who will survive a down economy but our customer base includes many families who have experienced (or at least heard of someone) being evicted from a home or apartment building due to a foreclosure, by the buildings owner despite the rent being paid. There are now laws being written to protect these residents. Imagine the insecurity that results from a situation like this. Are these folks going to move into another double? More likely, they’ll be seeking the security that comes with a larger, professionally managed apartment communities. And what says strength more than advertising your community and your brand in a way that will touch potential residents multiple times. The same applies to Associate Members vying for business from NOAA’s Primary Members. Will you be top of mind when your competitor drops off the map for one reason or another? Will your potential customers go to the Yellow Pages and start with the “A’s”, or will they remember that ad they saw in Suites Magazine, pick up the NOAA Directory, or the person they met at the NOAA trade show who supplied what they needed? I’m going to say it again, just for old time’s sake. If you want to grow, advertise big, and advertise now. If not with us, somehere. Make sure you’re found when they are looking. Speaking of advertising, we decided to invest in our Key Award winners this year by producing a television program of the awards. It is designed for consumers to learn about the region’s hottest properties. It will promote the association as well, adding new meaning to that NOAA sticker on your front door. Look for the program on Time Warner and Cox Local On-demand starting soon. It is tentatively scheduled to be under Local - News & Information. I believe we are all going to have a better 2010, and a year from now, hopefully we will all be recounting our success! Let’s make it happen!


Calendar of Events

3/2 Bed Bug Seminar 12:00pm Lunch, 1:00pm Seminar, Windows on the River3/9 Mountaineer Casino Trip 9:00am departure from Sam’s Club, Oakwood Village 3/10 Education Committee Meeting 9:30am at NOAA, 1468 West 9th Street3/12 Associates Council Meeting 9:00am at CORT, 5565 Venture Drive, Parma3/24 Leasing Kick-Off 9:00am at Windows on the River

March

4/9 Associates Council Meeting 9:00am at CORT, 5565 Venture Drive, Parma4/12 Indian’s Home Opener 3:05pm at Progressive Field4/13, 14 Certified Leasing Professionals 9:00am at NOAA, 1468 West 9th Street4/21 Education Committee Meeting 9:30am at NOAA, 1468 West 9th Street

April

5/12 Fair Housing 9:00am Location TBA5/14 Associates Council Meeting 9:00am at CORT, 5565 Venture Drive, Parma 5/19 Education Committee Meeting 9:30am at NOAA, 1468 West 9th Street

May

Welcome New Primary Members

Shaker Shamrock PropertiesErnest RobinsonP.O. Box 39692Solon, OH 44139(216) 337-1918

Property Listing:Shaker Shamrock

3720 Warrensville Center Rd.Shaker Heights, OH 44122

(216) 337-1918

R & R PropertiesRegina Skully37975 Valley Brook DriveWilloughby Hills, OH 44094(216) 956-8121

Property Listing:The Williams Road6631 Williams Rd.

Concord Township, OH 44077(216) 956-8121

Welcome New Associate Members!

A Bio Healthy Home SolutionsTim Manoa and Larry Pelanda1285 Boardman Canfield Rd.Boardman, Ohio 44512Phone: Tim (440) 223-2918Phone: Larry (330) 519-7306Email: [email protected]

A Bio Healthy Home Solutions specializes in odor removal and disinfecting suites and common areas. Their product kills bacteria, viruses, mold, and odors. Get rid of food, pet, and smoking odors. Remove odors without replacing furniture or carpets.

Ake Environmental & Construction ServicesJennifer Ake-Marriott 503 Broadway Ave Bedford, OH 44146Phone: 440-232-0042Fax: 440-232-0155Email: [email protected]. akelab.com

Since 1970, Ake Environmental and Construction Services, Inc. has been a leader in the environmental service industry in northern Ohio. Ake’s family owned business provides complete service for pump and lift stations, water and wastewater plants, catch basin cleaning and repair, sewer/drain cleaning, smoke and dye testing, tank trucking and sampling, permit renewal and EPA reporting.

The 7up Snapple Group Kelly Palmer14301 Industrial Ave. N.Maple Heights, OH 44137Phone: (216) 475-4477Fax: (216) 475-1631Email: [email protected]

The 7up Snapple Group is the industry leader in flavored beverages including, 7up, A&W, Sunkist, Snapple, and RC Cola among others. We are focused on providing the best quality beverages with the best service to our customers and consumers. We provide in store sales as well as on premise vending.

Dun-Rite Construction, Inc.Anthony Umina6395 Chittenden Rd.Hudson OH 44236Phone: (330) 650-5322Fax: (330) 655-0717Email: [email protected]

Products and Services:Roofing

WindowsSiding

GuttersCommercial Snow Removal

Armor Manufacturing and DistributionRoss Appeldorn3034 Westerville RdColumbus OH 43224Phone: (614) 509-2036Fax: (614) 750-0136Email: [email protected]

Armor Manufacturing & Distribution offers a facto-ry-direct purchasing program for Roofing, Siding and Window projects for multi-family & condominium property management companies allowing them to purchase products direct from the manufacturer at a substantial discount over purchasing from suppliers. Their products come with full system warranties and options for factory installation.

The Farrow GroupJerry Colosimo3788 Lee Rd.Cleveland, OH 44128Phone: (877) 347-3390 (on call 24/7)Fax: (216) 561-1350Email: [email protected]

The Farrow Group, was established in 1945 as a retail dry cleaner. In 1970 The Farrow Group became full service providing structure, contents, dry cleaning and electronics restoration. 24 hour emergency service is provided by IICRC Certified technicians.

Continental Laundry SystemsMichael Mott57 Economy Grade Rd.Coraoplis, PA 15108Phone: (724) 457-3401Email: [email protected]

A well-designed, well-maintained laundry space can be a deciding factor for potential residents and a source of profit for property owners and managers. Continental helps increase your revenue, save on utility bills and make sure your residents are happy by providing Energy Star Equipment and Smart Card Systems in your laundry space. We’ve been providing services for our clients since 1988. Energy savings, high-tech capabilities, easy user payments, a quick response to service solutions and an impeccable customer care program is the Continental promise.

Bath FitterSteve Skeens542 Industrial DriveLewisberry, PA 17339Phone: (800) 594-8776www.bathfitter.com

Products and Services:Bath and Shower RemodelingTub-To-Shower Conversions

Design Your Own

Bellwether Real Estate CapitalHarry P. GiallourakisIMG Center Suite 3001360 East 9th StreetCleveland, OH 44114Phone: (216) 820-4505www.bellwethercap.com

Products and Services:Mortgages

Loans

123 Wellness, Inc.Dallas Hardcastle7294 Lavender LaneLewis Center, OH 43035Phone: (614) 313-3339www.123wellnessinc.com

Products and Services:Exercise Equipment

Erickson Landscaping & ConstructionWayne EricksonP.O. Box 210Russell, OH 44072Phone: (440) 338-8838Email: [email protected]

Erickson Landscaping & Construction Co. specializes in full year-round Landscape Maintenance, Spring & Fall Cleanup, Landscape Construction and/or Concrete Work to include (but not limited to) walkways, entrances, seating, lighting, water features, installation and repair of retaining walls. We also offer the following services: Tree Trimming and Removal, Trimming Shrubs, Irrigation, Plantings, Mulch Installation, Weeding and Fertilization Applications, Snow Plowing & Salting.

Grandbridge Real Estate Capital, LLC150 East Broad StreetSuite 406Columbus, OH 43215www.gbrecap.com

Products and Services:Mortgage BankingReal Estate Loans

Asset and Portfolio Management

Ohio Biohazardous RecoveryLee Surgener5379 Sabrina Ln N.WWarren, OH 44483Phone: (866) 349-4024 (on call 24/7)Fax: (330) 678-8523Email: [email protected]

Ohio Bio was founded in 2005, headquartered in Warren, Ohio and is now bringing an office to Cuyahoga County. Ohio Bio is a crime and trauma scene cleaning company. Specializing in blood cleanup, unattended death cleanup, odor removal, and mold remediation. Registered with the EPA and on call 24/7.

L. Calvin JonesDina Hodnicky 3744 Starr Centre Dr. P.O. Box 159Canfield, OH 44406Phone: (330) 533-1195 x 226Fax: (330) 533-7583Email: [email protected]

Products and Services:Commercial Insurance

Personal InsuranceLife Insurance

Health Insurance

LexisNexis Resident ScreeningAmanda Howard22211 Michigan Ave. #515Dearborn, MI 48124Phone: (313) 429-3021Fax: (877) 243-1787Email: [email protected]

LexisNexis Resident Screening helps you quickly assess tenant risk using the most advanced technology and comprehensive data in the industry.

Royal “T” Remodeling Brian Jacob11462 Drake RdNorth Royalton, OH 44133Phone: (440) 230-2021Fax: (440) 230-2021Email: [email protected]

Royal “T” Remodeling is a full service remodeling company specializing in countertops and cabinetry, including new projects as well as re-facing existing cabinets. Please visit our website for more information or contact us at (440) 230-2021.

Rose Pest SolutionsMichael A. Smith3499 State Road, Suite BCuyahoga Falls, OH 44223Phone: (800) 263-4611Email: [email protected]

Rose Pest Solutions provides comprehensive pest management solutions for commercial and residential clients. We specialize in bed bug eradication as well as eradication and control for all other pests and wildlife. Education and training classes are available to help maximize the ability to manage and prevent pest infestations. Rose is the oldest pest management company in the nation and will celebrate their 150th anniversary in 2010.

Refrigeration Sales CorporationPeter Eno9450 Allen Drive Valley View, OH 44125Phone: (330)607-8006Fax: (216)525-8182Email: [email protected]

Products and Services:Wholesale

HeatingAir Conditioning

Refrigeration

Maintenance Courses - see page 11

Standard ParkingRobert Kohler1301 East Ninth Street, Suite 1050Cleveland, OH 44114Phone: (216) 687-0141Fax: (216) 363-6941 Email: [email protected]

Property owners who want their parking facilities to showcase high-quality operations turn to us for their parking management services. Who are our clients? They are the managers and owners of premier properties across the country. We specialize in providing services to a wide variety of markets.

Somers Agency, IncWilliam Somers42815 North Ridge Rd.Elyria OH 44035Phone: (800) 722-9804Email: [email protected]

Somers Agency, Inc. was established in 1898 and remains a family owned & operated business. William O. Somers, President (3rd generation owner) and Chris Fichtner, Vice-President (4th generation owner) are actively involved in sales and risk management. We pride ourselves on our excellent reputation, highly trained staff, and over 110 years of experience.

Welker MckeeRon Buffa6606 Granger Rd. Cleveland Ohio 44131Phone: (216) 447-0050Email: [email protected]

Welker Mckee is a plumbing and heating wholesaler celebrating our 101st year in business. We specialize in rough and finish plumbing products as well as Weil McClain boilers and hot water heating products. Our hours are 7:30-4:30pm Mon-Fri. and 8am-noon on Saturdays.

Sears Carpet & Air Duct CleaningGreg Heibert11683 Royalton Rd.Unit BNorth Royalton, OH 44133Phone: (800) 925-1664 ext. 103Email: [email protected]

Sears in home services include carpet cleaning, tile and grout cleaning, upholstery cleaning, air duct cleaning, dryer vent cleaning, garage doors and garage door openers-new and repairs. All services are available for residentital and commercial spaces. Sears offers special NOAA member prices. Open Monday through Saturday.

Trumbull IndustriesSamuel M. MillerP.O. Box 30Warren, OH 44482Phone: (330) 393-6624www.trumbull.com

Products and Services:Heating & CoolingJanitorial Supplies

Bathroom AccessoriesCabinets & CounterTops

Residential Water SystemsPlumbing

Welcome New Associate Members!

Weltman Weinberg & Reis Co. L.P.A.James M. Doran323 W. Lakeside Ave Suite 200Cleveland, OH 44113Phone: (216) 685-4289Email: [email protected]

WWR offers full service representation in the areas of commercial and residential Landlord/Tenant relations. WWR represents the needs of owners, managers and landlords across Ohio. With over 75 years of experience, WWR’s practice areas include bankruptcy, collection services, corporate & financial services, legal action recovery, litigation & defense, probate, real estate default and subrogation throughout the United States and internationally.

For more information, visit www.rsc2go.com.Brochures are available on NOAA’s website: www.noaamembers.com/edu

Improve your

maintenance skills and

increase your bottom line

RSC offers an 18-week, one-night-a-week, course designed for HVAC technicians to improve either residential air conditioning or commercial rooftop/

split systems skills. The course concludes with a test for certification.

NOAA Member discount: $1,725Non-member cost: $1,925

Monthly Skills Classes OptionThis RSC program offers a different topic each week for those technicians who

are more experienced. Pick and choose which classes interest you.

NOAA Member discount: $79 per sessionNon-member cost: $99 per session

Taught by NATE or ARI certified instructors

Learn the latest technology

Maintenance & Technology Skills Courses

NOAA Primary Members will be recieving more information in the mail.

Certified Leasing ProfessionalsNOAA Presents:

April 13th and 14th, 2010

TuesdayApril 13CLP Class

9:00am - 3:00pmRoom 110

WednesdayApril 14

CLP Class & Exam9:00am - 3:00pm

Room 110

Exam ScheduleWednesday

April 14 Class 9am-12pmExam 12pm-3pm

Class Schedule 2010

All classes located at NOAA University, Western Reserve Building1468 West 9th Street • Suite 110 • Downtown Cleveland

Tuition: $279 for members $379 for nonmembers

Call 216.241.1635 for early registration


Educational Seminar: Bed Bugs



Educational Seminar: Bed Bugs

Lunch: 12:00-1:00pm Seminar: 1:00-3:00pm

Windows on the River2000 Sycamore Street • Cleveland, OH 44113

Seminar Only: $29Seminar & Lunch: $44

March 2nd, 2010

Payment Method: Check/Visa/MasterCard/AmExCard Number:Exp. Date:Signature:

Attendees for Seminar Only: x $ 29 = $Name:Company:Address:City: Zip:Phone: Fax:

Names of attendees:

RSVP to Jacqui at 216.241.1635 or fax the following to 216.241.1636or via noaamembers.com/event.html

Bed Bug RSVPAttendees for Seminar & Lunch: x 44 = $

Total = $

Lake County Holiday Party HolidayPhotoAlbum

Thank you sponsors!

CORT Conway Land Title Marcus & Millichap

Kay Home Improvements Zito Insurance

Laura Gorshe & Tom Lang

Richard Tibbits & Valentina Daniolchenko

Clyde & Christina Dubeansky

Jacqui Bongiovanni & Greg Tomsich

Tom Todd

Terrie Haycox, Randie Turner, Christina Dubeansky & Greg Tomsich

Happy Holidays!

Photos by: Maren Guse

Randie Turner & Terrie Haycox


NOAA and CBCAmRent have teamed up to bring better resident screening to your community… because better data mean better business!

As an affiliate of CBCInnovis, CBCAmRent offers more than 25 years of resident screening and database management experience and provides customized screening solutions with a focus on data quality.

CBCAmRent’s commitment to the apartment industry is demonstrated in its involvement and membership in more local apartment associations than any other resident screening company.

Rely on CBCAmRent to equip you with the most accurate and complete screening support information available, because... Better Data Means Better Business!

We help property owners and managers throughout the United States including the northeast Ohio area improve their bottom line by quickly converting qualified applicants to residents while reducing skips and evictions.

CBCAmRent equips you with most accurate and complete information, including:

• Instant Multi-state Criminal and Sex Offender Registry Records (including county level data in the Northeast Ohio area)

• Instant National Eviction Records (including filings, dismissals, judgments and satisfied cases)

• Instant Identity Validation and Fraud Detection Solutions

• Instant In File Credit Reports

• Instant Decision and Scoring Tools

Accurate screening information is a key ingredient to rental profitability. CBCAmRent combines technology and personal service to provide the most accurate applicant processing information available.

CBCAmRent knows that a personal touch is the key to generating long term business relationships, so Amy Stauffer has recently been appointed as the dedicated representative for the greater Cleveland area.

Amy comes to CBCAmRent with many years of customer service experience and enjoys helping businesses on all levels of issues.

Amy will be happy to visit your community or management company and offer a complimentary portfolio analysis to evaluate the health of your communities.

We look forward to earning your business in 2010 and working through our partnership with NOAA.

For more information regarding our products and services or to schedule a personal meeting, please contact:

Amy [email protected]

216-262-1690www.amrent.com

NOAA and CBCAmRent have teamed up to bring better resident screening to your community…

because better data means better business!

Group Purchasing: CBCAmRent

© istockphotography.com/flyfloor

From selection to installation,we’ll make being a landlord easier.hhgregg’s Commercial Division, ready to serve you.

Property management pricing and a variety of appliance brands to fi t your needs.

Join the thousands of multi-family and apartment owners throughout the Midwest and Southeast who look to hhgregg as their supplier for major appliances.

• Competitive pricing • 2 day delivery• Emergency weekend delivery• Employee purchase program• 1 call service solution• National call center

Contact Stu Kaine | 216-276-0436Visit our website at hhgregg.com/commercial division for other store locations.

Property Management Companies | Multi-family

ApptFactSheetKaine09.indd 1 2/16/10 9:24:07 AM


Going Green With E-Star Appliances

By Jon Gensel Commercial Representative

hhgregg

Buying appliances has changed in recent years. Customers are used to looking for the same name brands that our families, friends, and businesses have been using for decades, such as Frigidaire, G.E., Westinghouse and many others.

“E-Star” is what today’s generation is looking for when they are shopping. It is the most recognized label used today.

By converting current appliances to a more modern and energy efficient standard, the E-Star rated appliance, consumers can save a significant amount of money on gas, water, and electric bills while also helping the environment. The term “Going Green” now applies to our appliances, computers, and even flat panel televisions. A combination of E-star rated products will save an average household up to 30% a year in utility bills compared to non E-star products.

That is great for a household, but what about the savings for apartment owners and multi-family home owners? Along

with saving on large energy bills, E-Star appliances can be used as a great marketing tool by offering the savings to their tenants while also increasing profit margin.

These E-Star rated appliances offer several advantages to consumers and provide us with the added benefit of an ecologically responsible business stance. Using less energy and fewer natural resources greatly reduce harmful pollutants put into the air and water every day. The next time you make your appliance purchase ask yourself, which means more to you the price you are paying for your appliances or what you are saving with them?

More than one Green to consider when purchasing appliances! $

18 • February 2009

Getting Grounded in Grounds ManagementAnnual Review: Evaluating Needs and Performance

Complacency has no place in maintaining an appealing property. What worked for you three years ago may not be the best solution for you now; and without a regular review of your specifications, processes … and your grounds management partner, you won’t know if you’re getting the best results for your budget. It’s wise to conduct an annual review of your grounds management needs. As winter quickly approaches, now is the best time to schedule that effort.

Unbeknownst to most, the grounds management industry is a very dynamic institution, and frequent changes constantly reshape the playing field — there is far more to the process than simply getting your lawn mowed each week. If you have selected a good, proactive vendor to provide these services, they should be the one to initiate this discussion with you. If not, you may want to consider a complete review and selection process to begin the next Spring season with a fresh perspective.

An effective management plan involves numerous variables, many of which can change from year to year. Advances in technology and

equipment may upgrade the capabilities of different providers, or a change in crew could effect performance. Your property may have undergone changes that demand a different approach to maintenance.

Budget is always an overriding issue, and payment arrangements,

contract extension discounts or bundling options may offer you more services for the same or perhaps even a lesser investment. Again, a good grounds management partner should approach you to discuss these items each season; otherwise, be sure you are the one to drive this process with any new partner.

If you have a good relationship with your current provider, the annual review will likely be a thorough review of your needs, discussed over a comfortable lunch together. Issues that you should be sure to address each year involve concerns you may have noticed with quality, stability of staff and crew, planned changes to your property and budget or billing arrangements. A great grounds management firm will always have your property’s best reflection at heart, and will likely raise items with you that you may not have even considered in an effort to continue to raise the standard and quality of performance.

Choosing a new grounds management partner requires proper due diligence to be sure you make a selection with lasting potential — changing partners

every year will never deliver the best results for your needs. Start by qualifying their capabilities: size of crew and support staff, account management structure, equipment, technology, and experience. This initial objective review will help quickly identify those firms which are even able to deliver the needs you have.

However, it’s the more subjective qualities that have the biggest impact on results. Ask for and follow up on references … visit those properties and satisfy yourself that their appearance meets the standards you expect for your own grounds. Walk your property, several times, with any prospective partner. Ask them for their opinion and recommendations — be sure they don’t offer all praise; chances are your property isn’t perfect and if they fail to give you an honest evaluation, they probably won’t be willing to actively manage your needs throughout the year either.

Finally, it’s your responsibility to draft a clear, concise and thorough specification document. Know exactly how big your property is, what services you are asking for and the frequency with which tasks will be performed. Obviously, you can create this outline by gathering input from each prospective firm, but unless


you are able to precisely compare each company bidding, choosing the best partner for your budget is not possible. Deliver your specification document to each bidding firm and request that additional recommendations beyond the scope you defined be bid as separate line items.

When you do make your final decision, make sure one final time that the expectations of both parties reconcile. It serves nobody well to have a relationship fall apart over poor

communication. Remember, you will never find a grounds management firm that wants to lose money caring for your property … they need to make a profit too.

As with any business process and decision, being thorough and deliberate is crucial in selecting and directing a grounds management partner. If you have been clear and honest up front, and they have also been open with you in return, you will be able to build a long-term relationship with your provider. Having

a partner that knows your property, understands your expectations, and constantly looks to find ways to improve your image, is the ultimate goal in creating and maintaining enviable properties.

Getting Grounded in Grounds Management

By: Jim SchillSchill Landscaping & Lawn

Care Services, Inc.


Understanding Tenant Rent DepositEscrow Cases in Ohio

Ohio Revised Code §5321.07 is a section of the Landlord-Tenant Act that provides tenants in Ohio with the remedy of depositing their rent with the court. This is referred to as rent deposit/escrow.

After initiating a rent deposit action with the court, a tenant must thereafter pay their full rent, on-time, to the court. A landlord may then seek its release.

Requirements for a Tenant to Deposit Rent

The statute provides that a tenant must meet the following requirements to begin a rent escrow action with the court:

• Be current with rent. • Not have caused the condition of which they complain. • Be a tenant of a landlord who has more than three apartment units or be a tenant of a landlord with three or fewer apartment units, who has not provided notice in writing of this fact to the tenant. If a landlord has three or fewer apartment units, the landlord should always include this fact in their rental agreements. • Provide their landlord with a written notice that sets forth the basis for their rent deposit at the place where rent is normally paid that sets forth the basis for their rent deposit. • Provide their landlord with a reasonable time or 30 days, whichever is shorter, to remedy the conditions described in their notice. (The reasonableness of the period of time will be determined by the severity of the conditions)

If a tenant has not met each of these requirements, then they are not a proper tenant to begin depositing their rent with the court. However, even where a tenant has failed to meet one of the above requirements, a court will allow the tenant to deposit their rent. The court will then require the landlord to present evidence at a hearing to prove the rent deposit action was not proper. Hearings must be held within 60 days of application by landlord, absent good cause.

Grounds for Depositing Rent

The Code requires that one of the following conditions exist to sustain a proper rent deposit case:

• Violations of building, housing, health and safety codes that affect health and safety. • Failure to maintain common areas, elevators, electrical, plumbing, heating, ventilating fixtures and appliances in a good, safe and sanitary order. • Failure to provide receptacles for removal of ash, garbage, rubbish, when a landlord owns four or more units in the same structure. • Failure to provide access to running and hot water. • Failure to allow a tenant access to the apartment or a landlord’s entering the apartment without proper notice. • A governmental agency finding that the premises are not in compliance with building, housing, health or safety codes. • Breach of a duty imposed on the landlord by the lease.

If a tenant has provided notice and/or commenced a rent deposit action based on grounds other than these, their rent escrow is likely not a proper action. If a tenant acts in bad faith in instituting a rent escrow, the tenant may be liable for damages caused to the landlord. The tenant may also be liable for the landlord’s reasonable attorney’s fees if the tenant intentionally acted in bad faith.


Application for Release of Rent

After learning of a rent deposit action, the landlord must apply for its release. This application may be made at any point after the rent deposit has begun. The Application may include:

• A statement that the tenant has failed to meet one or more of the above requirements. • A statement that any complained of conditions do not meet the requirements of the code as proper grounds to institute a rent deposit. • A statement that any conditions that form the basis of the action have been repaired (if the conditions have been repaired).

As stated, the rent release hearing will be held within 60 days after the landlord makes application for its release. To comply with the code, it is the landlord’s duty to apply for release.

Obtaining Release of the Rent

The landlord can obtain release of the rent on deposit in any of the following ways:

• Correct the issues and resolve the matter with the tenant. Have the tenant sign a release to be filed with the court. • Demonstrating to the court that the requirements for depositing rent (above) were not met by the tenant. • Demonstrating to the court that the landlord has no duty, under the grounds for a rent deposit (above). • Proving to the court that any conditions contained in the tenant’s notice have been rectified.

After the landlord has successfully received an order from the court to release the rent on deposit, the clerk of courts will generally mail a check to the landlord. Any interest that accrues on the deposited rent will be retained by the court and the clerk of courts may charge a fee of 1% on the amount deposited.

Understanding Tenant Rent Depostit

By Stephan P. Babik, esq.JAVITCH, BLOCK & RATHBONE LLP

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Save the date:October 13th, 2010

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Eviction Index

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About the Eviction Index

The Suites Magazine Eviction Index is presented to owners and managers of multifamily properties to assist them in assessing the regional market. The numbers represent the number of eviction filings in the corresponding courts. The Eviction Index is sponsored by Powers Friedman Linn, PLL, a law firm specializing in real estate management issues.

Filings July Aug. Oct. Dec.Nov.Sept.June Jan.

1,900

1,800

1,700

1,600

1,500

1,400

1,300

1,200

Court

Bedford

Cleveland

Euclid

Lakewood

Parma

Painesville

Total

Filings by MonthOct.

125

884

93

77

97

33

1,309

Nov.

108

991

86

56

114

43

1,389

Dec.

151

814

112

75

119

32

1,303

Jan.

106

918

92

59

88

37

1,300

June

160

1105

113

123

151

42

1,717

July

183

1102

138

110

123

46

1,702

Aug.

141

916

113

95

107

37

1,427

Sept.

147

918

87

98

109

52

1,411

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Save the date:November 4th, 2010

Vacancy Rates

Experienced Legal Counsel in Property Tax Law

Sleggs, Danzinger & Gill, Co., LPAContesting real property tax assesments in all of Ohio’s 88 Counties.

We help our clients to maximize their property investments by reducing

their property taxes.

Cailor Fleming Insurance

TransUnion Credit Retriever

Vacancy Rates by Region

Sept.

8.30%

9.60%

11.00%

8.80%

5.10%

6.70%

Oct.

8.50%

10.02%

11.00%

8.20%

5.80%

7.00%

Nov.

7.90%

9.80%

8.90%

9.70%

7.70%

5.00%

Area

Entire Region

Northeast

Southeast

South/Southeast

Northwest

Southwest

Jan.

8.60%

10.10%

11.90%

10.20%

6.00%

5.80%

Dec.

8.40%

9.70%

10.60%

10.70%

6.20%

8.40%

Oct. Dec.Nov.

Monthy VacancyAverages

Percent Jan.Sept.

10%

9%

8%

7%

6%

5%

Entire Region in January 2009 = 7.90%


As you walk into the Burton Carol Management headquarters, you are immersed in the culture of accomplishment that continued forward from what once was Consolidated Management, Inc. and is now Burton Carol Management, LLC.

Joy Anzalone, Chief Operating Officer of Burton Carol Management, LLC believes that anyone who ever meets Bill Risman, founder of Consolidated Management Inc. (CMI), will forever remember his vivid blue eyes, incredible leadership and astounding success; traits also found in his

son, Rob G. Risman (minus the blue eyes), who is President and CEO of Burton Carol Management. “Rob and I have worked together for well over twenty years and together we have moved mountains,” Joy proudly states. “Everything we have created at Burton Carol Management honors the traditions and excellence of CMI that we wanted to carry forward. It is a dream come true.”

The eminent duo’s most recent accomplishment was the successful reconfiguration of the apartment management end of Consolidated Management Inc. into Burton Carol Management—a feat that was not easily accomplished. “When you have a 50 year old family business owned by two brothers, Bill and Bob Risman, and each side of the family has different long term future goals, it is not easy to break that apart”. However Rob and Joy did so as a win/win for

both sides of the family. Each side was able to achieve there long term objectives and formed new companies rising out of the success of Consolidated Management, Inc. – and for Rob and Joy, it was to create a management company comprised of excellent multi-family properties with a core group of outstanding associates that are like family.

The Burton Carol name integrates the middle names of Rob Risman’s parents, William Burton Risman and Marion Carol Risman and represents the best of Consolidated Management Inc.

Commencing operations January 1, 2010, Burton Carol Management, LLC is the apartment management successor to CMI, building on its solid foundations and flourishing presence in the multi-family management business. Seeking opportunities to grow, Burton Carol Management is

Pictured from left to right:John Petryshin, Rob Risman, and Joy Anzalone.


“Burton Carol Management’s possibilities are limitless.”


actively looking to do so by acquiring new properties and expanding into new markets. Additionally they have launched a third party management division that will tap into the wealth of experience that already exists within their group. It is an area of expertise that will flourish and grow as they do.

“We will be a natural at this,” says Joy, “as we only know how to do things one way. We will manage for others no different than we manage for ourselves, as it is our reputation that is on the line. We give everything we do 120%, and though we have been asked for years to manage for others, we were not willing to do so, until we could give it our undivided attention. The time is now.”

Burton Carol Management has relocated to its new headquarters, located in the Chagrin Highlands corridor of Warrensville Heights. They bought the building in May of 2009 in anticipation of the move. Completed in 2008, this state of the art building is conducive to a happy and productive work environment. The company owns and manages approximately 25 properties containing over 4,500 suites, located in the Cleveland area as well as the Tampa Bay region and Metropolitan Detroit.

The Burton Carol Management staff is comprised of almost all of the previous CMI associates. In addition to retaining the best people and the best philosophies of CMI, Burton Carol Management also kept the best group of properties that Joy refers to as “the dream team.” She means that on many levels.

“John Petryshin, VP and Director of Property Operations for Ohio, and I have assembled a management team that is second to none. Our associates on site are exceptional and their longevity and dedication is remarkable. Our company has won the coveted NOAA Key Award Property Manager of the Year for two years in a row as well as multiple platinum, gold and silver awards. I credit that to John, who is relentless on the details, along with our fabulous Regional Property Managers, who encourage our people to be the best they can be. Every one of them

leads by example and it shows in all that they do,” Joy exclaimed.

Additionally Marcia Hayward, VP and Director of Property Operations in Florida and Joseph Kincaid, VP and Director of Property Operations in Michigan were key CMI associates who each had well over 20 years of excellence with CMI and bring that same excellence to Burton Carol Management. All three Divisional Vice Presidents started in entry-level positions and worked their way up. It is a theme that rings true to many of the associates who are a part of this company.

As Burton Carol Management ventures into new markets and seeks new opportunities, they will encourage prospective clients to look at their current operation as a “reference guide of what we can do,” says Joy. “Our greatest strengths are, without a doubt, our people; our experience; our results; and our work ethic. Our reputation is everything to us. We would rather pass on a property that we did not think we could improve upon then just take an assignment for the fees. We are in this for the long term,” explained Joy.

In today’s economic climate, many multi-family management companies are remaining stagnant, clinging to their residents and hoping for a nationwide economic rebound. Burton Carol Management is different from the majority, viewing the current economy as a positive opportunity for growth, expansion and a way to create an even more loyal customer base. “We are always looking for ways to improve our operations. It is what is so exciting about this business and it keeps us on our toes,” said Joy.

In order to remain successful for over fifty years, “you have to be good,” said Joy. “The tough times have allowed us to become even better. Our properties are successful—and that never happens by accident.”

Burton Carol Management, LLCTheSuccessortoConsolidatedManagement,Inc.

“The tough times have allowed us to become even better. Our properties

are successful — and that never happens by accident.”


Joy is well qualified to guide the company. She is a past Northeast Ohio Apartment Association President and currently NOAA’s Executive Committee Treasurer. Joy views her position at NOAA as an opportunity to participate in the collective sharing of knowledge and an opportunity to give back to the industry.

Over the years, Joy has won the NOAA Award for Manager of the Year (1991) and Board Member of the Year (1997). Joy believes that, “to be truly successful in this market, you must tap into the benefits of being a part of NOAA. Not being a member is a big mistake!” She is extremely proud of Ralph McGreevy and how far he has taken the association during his tenure. Joy helped spear head the search for a new Executive Vice President of NOAA in 1997 that brought Ralph McGreevy to NOAA and readily acknowledges that he has taken this association further than anyone could have dreamed. She calls Ralph “the rainmaker of all times. Ralph makes it happen.”

In addition to NOAA, Joy has participated in the Detroit and Tampa Bay apartment associations and believes that NOAA is, “one of the strongest apartment associations in the country... none even closely compare,” said Joy. She is frequently asked to share her experience through educational and motivational speaking engagements both locally and nationally for local apartment associations, other companies as well as Multi-Housing World. She is also a frequent panelist in the hotel industry—a passion she never gave up. Additionally she was recently interviewed for a book highlighting interviews with the 50 best property management professionals in the nation. She laughs about that saying “they must have run short of qualified candidates.”

With more than 20 years of experience in the multi-family housing industry, Joy is a prominent individual in the industry. Joy graduated from Kent State University in 1980 with high hopes of becoming a criminal reporter and, unbeknownst to her, landed the opportunity of a lifetime - a housekeeping job with CMI.

Just after graduating from Kent, and weeks away from marrying her high school sweetheart, Joy’s mother passed away, leaving her devastated and heartbroken. With no energy or motivation to begin the job hunt, and with no money to pay the rent, Joy and her husband Tony moved into a CMI hotel in Willoughby, Ohio that Tony had just taken a job at.

Out of desperation and convenience, Joy took a housekeeping job at the hotel and though she never set her sights on where that job would go she quickly began climbing the corporate ladder. With the support and encouragement of her husband and father, Joy believed that there were no mountains too high to climb. Her parents always raised her to believe in herself and to always strive to give everything her all . To this day Joy values her dads love and guidance and is devoted to him in every way.

Joy also readily acknowledges that her mentor and role model in the business is Bill Risman, “who took me under his wing and taught me everything. I will be forever grateful for the opportunity that was given to me. Bill is everything I wanted to emulate in business and I had to work twice as hard just to keep up with him.” Within the first few years, Joy was promoted numerous times before her first management assignment at one of the CMI hotels in 1984.

Joy received several promotions over the following years, including Vice President of CMI’s Hotel Division followed by Director of Properties of the Ohio Apartment Division in 1990, which is when she joined NOAA. Joy was promoted to Chief Operating Officer of Consolidated Management, Inc. in 1995 and remained there right through 2010 when she and Rob spearheaded the wind down of CMI. With that came the rebirth and creation of Burton Carol Management and as COO of the new and ambitious company, Joy believes that “Burton Carol Management’s possibilities are limitless.”

The tag line of Burton Carol Management is Solid Foundations-Solid People and it rings true to exactly what this company is all about. With over 50 years of tradition behind Burton Carol Management, Joy echo’s loudly and often that, “There’s truly no stopping us now.”

by Maren Guse

“NOAA is one of the strongest apartment associations in the

country... none even closely compare.”

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The NOAA Key Awards are the apartment industry equivalent to the Oscar’s and the Property of the Year is NOAA’s “Best Picture.” Last year nearly 120 properties entered in the Key Awards. This year the annual celebration banquet will be moving to the Ritz-Carlton from Windows on the River in keeping with the prestige of these awards and welcoming more guests.

The property of the year represents a commitment to industry best practices, attention to details, and well-trained staff. The 2009 Property of the Year was awarded to Stone Ridge Apartment Homes, owned and managed by Richland Communities.

Stone Ridge Apartment Homes, situated in quaint Berea, are nestled into a hillside complete with lavish landscaping and welcoming signage. First time visitors are impressed by the entrance and clubhouse where property manager Maloni Miller’s office is located.

In addition to the traditional comforts and conveniences one expects from a luxury apartment community, such as private patios, vaulted ceilings and walk-in closets, “Our spectacular Community Center offers a unique array of first class amenities including a beautiful clubhouse, resort-style heated pool, state-of-the-art 24 hour fitness center, business center complete with Internet access, fax and copier service and a gourmet coffee bar for our resident’s enjoyment,” explains Miller.

Properties are not required to be a luxury communities to enter the Key Awards, nor does is a luxury community guaranteed any bonus points. The three categories of awards, garden communities, multi-story communities, and townhouse communities are judged on the same criteria. Each category receives multiple Platinum, Gold, and Silver awards. The Property of the Year is the best of them all.

NOAA Executive Vice President Ralph McGreevy said, “To win Property of the Year, an entrant’s judging sheet has to be flawless, with perfect ratings in each of the over 60 criteria, including a number of hard-earned bonus points.”

The judging criteria fall within categories including: exterior building conditions, signage, landscaping, model unit presentation, and overall community excellence. Legal requirements and fair housing practices are also part of the judging. For example, not having a fair housing statement posted assures a poor finish, as does inaccessibility for the physically challenged.

“We believe that class and comfort go hand in hand. We go above and beyond to provide the finest blend creating a memorable experience and first-class lifestyle,” says Miller.

No matter the age or size of your property, the following tips and suggestions from Richland Communities, a two-time Property of the Year award winner, can help you better prepare your community for the 2010 Key Awards.

Congratulations to Richland Communities and Stone Ridge Apartment Homes for your display of multi-family housing excellence in the Northeast Ohio community.

The next Key Awards judging day is June 22, 2010 followed by the Key Awards ceremony on September 2nd, 2010. For more information about the Key Awards and how to enter your properties, contact NOAA at 216-241-1635.

What It Takes to be Property of the Year

Key Awards Property of the Year 2009

“It was truly an amazing experience. We were all honored to be recognized

for our accomplishments.”

by Maren Guse

For information on Stone Ridge, please visit www.stoneridge.cc or call (440) 243-4663.

Property of the Year 2009Richland’s Stone Ridge

• Present a well maintained community in every aspect

• Show only clean, well-maintained, market-ready apartments

• Utilize new and fresh marketing campaigns directed at your targeted audience

• Promote excellence in customer service by continuously training employees

• Strive to exceed what is expected by going above and beyond on all aspects of property management

• Continuously train employees to meet the needs of your grounds and structures

• Secure a positive and professional team environment – It takes unity and supportive team members to come together as one to build strength, diversity and success

What it takes to win Property of the YearTips and Suggestions from Richland Communities


Property Transfers

760 Chalker St Akron Stonecrest Income & Opportunity OPTIMUM REALTY CORP 12/21/09 $6,800.00 0107 Kent St Akron Greenpoint Mtg Funding Inc ABELL JARED 10/19/09 $94,000.00 0107 Kent St Akron Bulgrin Donald GREENPOINT MTG FUNDING INC 12/2/09 $15,000.00 02244 14th St SW Akron Lupekha Aleksander V & Inna REALHOLDINGS LLC 12/3/09 $15,400.00 22244 14th St SW Akron Lupekha Aleksander V & Inna REALHOLDINGS LLC 12/3/09 $15,400.00 2160 S Arlington Akron Chapore Carlos OPTION ONE MTG LOAN TRUST 2007-3 9/30/09 $13,000.00 4450 Zahn Dr Akron Baer Theodore E GAFFNEY DEREK 10/7/09 $290,877.00 0456 Zahn Dr Akron Baer Theodore E GAFFNEY DEREK 10/7/09 $290,877.00 0456 Zahn Dr Akron Baer Theodore E GAFFNEY DEREK 10/7/09 $290,877.00 0572 E Buchtel Ave Akron Nemer Manuel DONALD K POND LTD 9/2/09 $18,500.00 41766 Ford Ave Akron Cummings Michael & Cindy BURKS CHARLOTTE ANN 11/4/09 $100,000.00 01886 Ford Ave Akron Lim Charles & Betty US BANK NA 2006-S3 11/17/09 $29,900.00 42141 17th St SW Akron Lorenzo Investment Group LLC IB PROPERTY HOLDINGS LLC 12/1/09 $27,000.00 0435 West St Amherst Mims Stephen P SECRETARY OF HOUSING & URBAN DEV. 8/20/09 $72,000.00 3640 E Hopocan Ave Barberton Kmh Group LLC JWJP ENTS LLC 11/12/09 $172,450.00 06010 Biddulph Rd Brooklyn Appreciating Properties LLC RISPO RONALD A 12/17/09 $677,300.00 66022 Biddulph Rd Brooklyn Appreciating Properties LLC RISPO RONALD A 12/17/09 $677,300.00 66022 Biddulph Rd Brooklyn Appreciating Properties LLC RISPO RONALD A 12/17/09 $677,300.00 06020 Biddulph Rd Brooklyn Appreciating Properties LLC RISPO RONALD A 12/17/09 $677,300.00 04315 Bridge Ave Cleveland Ammari Anna R JP MORGAN CHASE BANK NA1 2/2/09 $47,000.00 31046 E 67th St Cleveland Baxendale Harry LONG BCH MTG LOAN TRUST 2006-3 12/2/09 $2,500.00 01046 E 67th St Cleveland Baxendale Harry LONG BCH MTG LOAN TRUST 2006-3 12/2/09 $2,500.00 01341 East Blvd Cleveland Famicos Foundation 1341 CORPORATION 12/4/09 $12,000.00 89904 Somerset Ave Cleveland City Of Cleveland DAVIS RONALD 12/4/09 $2,481.00 015801 Saint Clair Ave Cleveland Collinwood & Nottingham Villag EVERETT BRIAN K 12/4/09 $10,000.00 414620 Lake Shore Blvd Cleveland Vukovic Peter BRIAL PROPERTIES 12/7/09 $8,200.00 42164 E 76th St Cleveland Fisher Brent HOME INVEST OF NV LLC 12/7/09 $800.00 02164 E 76th St Cleveland Fisher Brent HOME INVEST OF NV LLC 12/7/09 $800.00 03556 E 116th St Cleveland Bradberry Shawn PLYMOUTY PARK TAX SERVICES LLC 12/10/09 $8,000.00 43408 E 116th St Cleveland Scott Michelle SMITH RASHAWN 12/11/09 $20,000.00 63711 E 55th St Cleveland Wynn-Mitchell Quincey HOLLIDAY JOANN 12/14/09 $3,000.00 512106 Imperial Ave #105 Cleveland G8 Capital Fund V LLC US BANK NA TRUST 2006-BNC3 12/16/09 $1,971.00 46726 Fleet Ave Cleveland Nj Finders Keepers LLC FIRST PLACE BK 12/16/09 $6,250.00 412702 Gay Ave Cleveland McClain Shanese M/M PROPERTIES R/E TRUST 12/17/09 $14,100.00 51046 E 74th St Cleveland Citimortgage Inc BOWDEN STANLEY E/MELVA J C 12/18/09 $5,334.00 21046 E 74th St Cleveland Citimortgage Inc BOWDEN STANLEY E/MELVA J C 12/18/09 $5,334.00 2800 E 95th St Cleveland Mumin Sulieman GLENVILLE DEV CORP 12/18/09 $1,200.00 410012 Lamont Ave Cleveland Sta Realty Inc GLOVER ERICA 12/18/09 $16,000.00 89313 Wright Ct Cleveland Goolsby Daniel BORRIS JULIUS P 12/21/09 $3,000.00 43121 E 65th St Cleveland Hollins Anita FEDERAL NATIONAL MORTGAGE ASSN 11/25/09 $11,000.00 42014 Seymour Ave Cleveland Alvi International LLC MCNUTT INC 11/30/09 $50,000.00 82014 Seymour Ave Cleveland Alvi International LLC MCNUTT INC 11/30/09 $50,000.00 63399 E 140th St Cleveland Us Real Estate Management LLC ENS REO GROUP LLC 11/30/09 $17,480.00 412420 Union Ave Cleveland Car Link Autos LLC DECO CONSTRUCTION LLC 11/30/09 $78,800.00 43406 Clinton Ave Cleveland Huntington Natl Bk GRIFFIN RICK W/ERNESTINE;+ 12/1/09 $36,667.00 014122 Westropp Ave Cleveland Suntrust Mtg Inc HANCHETT CECIL R 11/19/09 $33,334.00 4582 E 117th St Cleveland Hamideh Amjad FEDERAL NATL MTG ASSN FNMA 11/20/09 $2,500.00 53458 E 119th St Cleveland Stonecrest Income & Opportunity OWL REAL ESTATE INC 11/20/09 $250.00 46315 Fullerton Ave Cleveland Haney Randal R FEDERAL NATL MTG ASSN FNMA 11/20/09 $14,900.00 06315 Fullerton Ave Cleveland Haney Randal R FEDERAL NATL MTG ASSN FNMA 11/20/09 $14,900.00 010805 Earle Ave Cleveland Plymouth Park Tax Services LLC WALD INC;+ 11/18/09 $16,034.00 4871 E 141st St Cleveland Ib Property Holdings LLC LOUNDMON QUEEN 11/18/09 $46,667.00 711915 Ashbury Ave Cleveland Adams Cole PINNACLE FINANCIAL SVCS LLC 9/24/09 $10,000.00 613601 Othello Ave Cleveland Fifth Third Mtg Co TILLMAN JENIECE 9/25/09 $48,000.00 413815 Idarose Ave Cleveland Hsbc Bank USA Hmac STEWART DIONNA A 9/3/09 $33,334.00 41415 E 53rd St Cleveland Null Jeffrey A WASHINGTON MUTUAL 2006-HE2 9/29/09 $5,000.00 415508 School Ave Cleveland Federal Natl Mtg Assn Fnma ROBINSON JASON 9/4/09 $10,000.00 415610 Pythias Ave Cleveland Your Better Years LLC NJ FINDERS KEEPERS LLC 9/29/09 $19,500.00 41835 E 79th St Cleveland Garrett Terry NEZ AHARA B 9/2/09 $600.00 121875 Willowhurst Rd Cleveland Stonecresy Income & Opportunity 1983 FINANCE CO LLC 9/14/09 $2,000.00 121434 W 112th St Cleveland Minervini Patricia A DEUTSCHE BK SERIES SPMD 2000-C 10/1/09 $13,000.00 4

SITE ADDRESS CITY NEW OWNER PREVIOUS OWNER DATE PRICE UNITS


1456 W 85th St Cleveland Vandette Steven BOESCH CHRISTOPHER JR 8/24/09 $95,000.00 41549 W 117th St Cleveland Ib Property Holdings LLC MJS 80TH LLC;+ 9/9/09 $50,000.00 321908-1916 W 57th St Cleveland Lumbus-Johnson T Dorene BELOW MARKET PROPERTIES 10/1/09 $2,250.00 01908-1916 W 57th St Cleveland Lumbus-Johnson T Dorene BELOW MARKET PROPERTIES 10/1/09 $2,250.00 01908-1916 W 57th St Cleveland Lumbus-Johnson T Dorene BELOW MARKET PROPERTIES 10/1/09 $2,250.00 01908-1916 W 57th St Cleveland Lumbus-Johnson T Dorene BELOW MARKET PROPERTIES 10/1/09 $2,250.00 01908-1916 W 57th St Cleveland Lumbus-Johnson T Dorene BELOW MARKET PROPERTIES 10/1/09 $2,250.00 01925 W 77th St Cleveland Stoutt Warren PENNY MAC LOAN SERVICES LLC 8/25/09 $7,000.00 42201 W 93rd St Cleveland Rre West Tech LLC W TECH LP 9/15/09 $4,500,000.00 1812201 W 93rd St Cleveland Rre West Tech LLC W TECH LP 9/15/09 $4,500,000.00 82201 W 93rd St Cleveland Rre West Tech LLC W TECH LP 9/15/09 $4,500,000.00 02648 E 61st St Cleveland City Of Cleveland KEITH PIERCE BUILDERS LLC 9/28/09 $3,687.00 42815 E 130th St Cleveland Shaker Square Towers LLC SDPI LLC;+ 8/31/09 $931,000.00 02815 E 130th St Cleveland Shaker Square Towers LLC SDPI LLC;+ 8/31/09 $931,000.00 502830 E 130th St Cleveland Leader Real Estate Ltd CRANDELL PARK APARTMENTS LLC 9/10/09 $450,000.00 182836 E 130th St Cleveland Leader Real Estate Ltd CRANDELL PARK APARTMENTS LLC 9/10/09 $450,000.00 183121 E 65th St Cleveland Federal National Mortgage As. HANSLIK MARK A 8/25/09 $21,334.00 43142 E 93rd St Cleveland Shorebank Cleveland PITTMAN JAVON 8/28/09 $26,667.00 43229 W 17th St Cleveland Taylor Michael A NJ FINDERS KEEPERS LLC 9/29/09 $52,000.00 23229 W 17th St Cleveland Taylor Michael A NJ FINDERS KEEPERS LLC 9/29/09 $52,000.00 23399 E 140th St Cleveland Ens Reo Group LLC AURORA LN SVCS LLC 9/9/09 $1,000.00 43521 E 117th St Cleveland Smith Charles A FIRST-RATE DESIGN LLC 9/3/09 $300.00 43720 E 142nd St Cleveland Smith Charles A FISHER MILTON L 9/3/09 $800.00 43893 E 57th St Cleveland Solonche Karen OPTEUM MORTGAGE SERIES 2005-4 8/28/09 $10,100.00 41889 E 84th St Cleveland Gay Brandy A N ORTH COAST DIVERSIFIED 8/31/09 $300.00 4582 E 117th St Cleveland Federal Natl Mtg Assn Fnma PATTERSON JEAN 9/11/09 $8,000.00 51169 E 58th St Cleveland Gsd Investments LLC RICHARD T WILEY FAM PTSHP LTD 8/21/09 $76,800.00 81237 E 100th St Cleveland Graham Chantrell D SIMPSON DOROTHY 9/14/09 $500.00 66315 Fullerton Ave Cleveland Federal Natl Mtg Assn Fnma ADAMS MICHAEL A JR/NANCY 10/6/09 $166,667.00 06315 Fullerton Ave Cleveland Federal Natl Mtg Assn Fnma ADAMS MICHAEL A JR/NANCY 10/6/09 $166,667.00 06516 Forman Ave Cleveland Erie Restoration Group Inc M/M PROPERTIES R/E TRUST 10/5/09 $42,545.00 46716 Fleet Ave Cleveland Blue Ground Properties SECRETARY OF VETERANS AFFAIRS 10/1/09 $14,000.00 46723 Gertrude Ave Cleveland Point Lobos Funding LLC UNITED MANAGEMENT/INV LLC 10/6/09 $32,500.00 47514 Elton Ave Cleveland City Of Cleveland CHAMPION DARNELL L 9/28/09 $20,476.00 08607 Beckman Ave Cleveland Garrett Terry BARNES ALBERT L/ELEANOR 9/3/09 $300.00 58814 Blaine Ave Cleveland Adams Elsie US BANK NA 9/18/09 $700.00 0E 33rd St Cleveland Federal Natl Mtg Assn Fnma NGHIEM DUC 10/2/09 $66,667.00 015278 Triskett Rd Cleveland Triskett Apartments LLC SENYITKO RUTH P 10/14/09 $425,000.00 615278 Triskett Rd Cleveland Triskett Apartments LLC SENYITKO RUTH P 10/14/09 $425,000.00 58002 Lake Ave Cleveland Firstmerit Bk Na FANOUS MOHSEN 10/22/09 $39,000.00 63466 E 119th St Cleveland Stonecrest Income & Opportunity BANK OF NY RAMP 2003RS9 10/22/09 $1,475.00 23466 E 119th St Cleveland Stonecrest Income & Opportunity BANK OF NY RAMP 2003RS9 10/22/09 $1,475.00 210013 Elwell Ave Cleveland Jenkins Kent HILL MARK W 10/26/09 $66,800.00 42501 Professor Ave Cleveland Odea Ltd GALAN GWYN 10/27/09 $170,000.00 46306 Edna Ave Cleveland Hurd Edward N Jr KLEIN JUDITH L 10/28/09 $115,000.00 187117 Donald Ave Cleveland Hurd Edward N Jr ESKIN ROBERT J. 10/28/09 $60,000.00 44208 Howlett Ave Cleveland Urban Investment Group Inc WALRUS PROPERTIES LLC 10/30/09 $1,000.00 45323 Mound Ave Cleveland Pardamean Gabriel BARNES GARY S 10/30/09 $145,000.00 55323 Mound Ave Cleveland Pardamean Gabriel BARNES GARY S 10/30/09 $145,000.00 31332 W 83rd St Cleveland Ib Property Holdings LLC FRANKLIN MANOR APARTMENTS LLC 11/2/09 $93,800.00 166911 Franklin Blvd Cleveland Eisenberg Jeffrey C PARK PLACE SERIES 2005-WCH1 11/6/09 $31,000.00 4657 S Belvoir Blvd Cleveland Leader Real Estate Ltd LYDRIS MANAGEMENT III LLC 11/6/09 $225,000.00 84315 Bridge Ave Cleveland Jp Morgan Chase Bank Na FEDERAL HOME LOAN MTG CORP 11/9/09 $40,000.00 33430 E 140th St Cleveland Friedman Oina STEWARDSHIP FUND 11/13/09 $4,480.00 43567 Bosworth Rd Cleveland Marilu Properties LLC CREPD LLC 11/17/09 $160,000.00 112461 Noble Rd Cleveland Heights Wja Properties Inc CHAGRIN INC 11/2/09 $440,000.00 251845 2nd St Cuyahoga Falls Hartville Investment Co LLC 1845 PROPERTIES LLC 10/28/09 $215,000.00 0567 Seasons Rd Cuyahoga Falls City Of Hudson PROCACCIO VINCENT G/PAMELA C 10/29/09 $4,275.00 41945 Cook St Cuyahoga Falls Gcp Management LLC BLUE SPRUCE ENTITIES LLC 8/26/09 $1,000.00 414225 Orinoco Ave East Cleveland Rlw Business Ents TORMAX LLC 8/24/09 $11,040.00 414548 Strathmore Ave East Cleveland Davis Charles E 14408-10 STRATHMORE TRUST;HOLM MAUDIE L 9/3/09 $300.00 4

SITE ADDRESS CITY NEW OWNER PREVIOUS OWNER DATE PRICE UNITS

Property Transfers

Property TransfersSITE ADDRESS CITY NEW OWNER PREVIOUS OWNER DATE PRICE UNITS

1749 Hayden Ave East Cleveland Mayfield Linda SCOTT HUTCHISON PROPERTIES INC 9/21/09 $5,000.00 61838 Hastings Ave East Cleveland Commodore Housing LLC GO INVEST WISELY LLC 8/24/09 $1,000.00 415997 Nelacrest Rd East Cleveland Cba Commercial Assets 2006-2 REED REGGIE;+ 11/18/09 $66,667.00 8333 Washington Ave Elyria Great Homes For You LLC DAVIS JASON E 9/15/09 $115,000.00 0903 Oberlin Elyria Rd Elyria Kerchmar Mark A DAWSON LORETTA L 10/28/09 $130,000.00 4903 Oberlin Elyria Rd Elyria Kerchmar Mark A DAWSON LORETTA L 10/28/09 $130,000.00 14943 Massillon Rd Green Salt & Light Investments LLC BROOKSIDE PROPERTIES INC 9/14/09 $515,000.00 01170 French Ave Lakewood Cafarelli Gilberto CAFARELLI GILBERTO 9/25/09 $416,000.00 1111731 Lake Ave Lakewood Bttw Lakewood LLC NAUMANN RICHARD L 9/9/09 $635,000.00 2511731 Lake Ave Lakewood Bttw Lakewood LLC NAUMANN RICHARD L 9/9/09 $635,000.00 013386 Madison Ave Lakewood Ib Property Holdings LLC LONG JOHN W JR 9/3/09 $190,000.00 111594 Ridgewood Ave Lakewood Ace Securities Corp 2004-Hs1 BOROSH LAWRENCE C/DONNA 9/30/09 $70,000.00 42066 Magee St Lakewood Citimortgage Inc VARGA JULIUS D 8/25/09 $30,000.00 42107 Robin St Lakewood Federal Natl Mtg Assn Fnma CLINE CARL L/BELINDA;+ 10/9/09 $30,000.00 412002 Lake Ave Lakewood Marilu Properties LLC CREPD LLC 11/17/09 $300,000.00 1911871 Lake Ave Lakewood Marilu Properties LLC CREPD LLC 11/17/09 $230,000.00 101574 Ridgewood Ave Lakewood Bear Stearns Trust 2005-1 BEAVER KEVIN 11/6/09 $78,926.00 4Madison Ave Lakewood Ib Property Holdings LLC LONG JOHN W JR 9/3/09 $190,000.00 02066 Magee St Lakewood Dregalla Philip W CITIMORTGAGE INC 12/21/09 $42,000.00 41497 Coutant Ave Lakewood Wetula Leopold E ST PETER CAROLE 12/1/09 $150,000.00 41497 Coutant Ave Lakewood Wetula Leopold E ST PETER CAROLE 12/1/09 $150,000.00 4804 N Central Dr #810 Lorain Flesch Emil G F Jr FLESCH EMIL G F JR 9/21/09 $1,000.00 0820 N Central Dr #826 Lorain First Fedl S & L Assn Of Lorain CITY OF LORAIN 9/15/09 $12,000.00 0726 E Erie Ave Lorain Gsamp Trust 2006-Sd3 Mtg STAMMITTI MIKE E 11/23/09 $165,713.00 01700 Washington Ave Lorain City Of Lorain HUD 11/17/09 $33,000.00 05080 Lee Rd Maple Heights Gsd Investments LLC SKIDMORE SUSAN J 10/13/09 $164,625.00 63711 Mogadore Rd Mogadore Federal Natl Mtg Assn Fnma SHAFFER KAREN M 11/12/09 $104,000.00 03711 Mogadore Rd Mogadore Gregory Randall B FEDERAL NATL MTG ASSN FNMA 12/10/09 $144,000.00 03439 Grantwood Dr Parma Argent Securities 2005-W3 BELANGER WOODROW L 9/9/09 $20,000.00 03439 Grantwood Dr Parma Argent Securities 2005-W3 BELANGER WOODROW L 9/9/09 $20,000.00 06169 Ridge Rd Parma Milstein Properties LLC KUZMA FAM LTD PTSHP 10/7/09 $149,000.00 63439 Grantwood Dr Parma House Under Of Blue Bottle LLC ARGENT SECURITIES 2005-W3 10/22/09 $25,000.00 03439 Grantwood Dr Parma House Under Of Blue Bottle LLC ARGENT SECURITIES 2005-W3 10/22/09 $25,000.00 020201 Fairmount Blvd Shaker Heights Cura Personalis LLC RWR FAIRMOUNT LLC;+ 10/1/09 $3,840,000.00 020201 Fairmount Blvd Shaker Heights Cura Personalis LLC RWR FAIRMOUNT LLC;+ 10/1/09 $3,840,000.00 04376 Darrow Rd Stow Deecee Ents LLC GROSSO GEORGE D TRUST 9/2/09 $386,000.00 04480 Kent Rd Stow Stow Kent Nonprofit Hsng STOW KENT GARDENS II DEV. CO 8/31/09 $2,500,000.00 04480 Kent Rd Stow Stow Kent Nonprofit Hsng STOW KENT GARDENS II DEV. CO 8/31/09 $2,500,000.00 04480 Kent Rd Stow Stow Kent Nonprofit Hsng STOW KENT GARDENS II DEV. CO 8/31/09 $2,500,000.00 04480 Kent Rd Stow Stow Kent Nonprofit Hsng STOW KENT GARDENS II DEV. CO 8/31/09 $2,500,000.00 04480 Kent Rd Stow Stow Kent Nonprofit Hsng STOW KENT GARDENS II DEV. CO 8/31/09 $2,500,000.00 02644-2655 University Blvd University Heights Cura Personalis LLC RWR FAIRMOUNT LLC;+ 10/1/09 $3,840,000.00 132644-2655 University Blvd University Heights Cura Personalis LLC RWR FAIRMOUNT LLC;+ 10/1/09 $3,840,000.00 82644-2655 University Blvd University Heights Cura Personalis LLC RWR FAIRMOUNT LLC;+ 10/1/09 $3,840,000.00 03938 Tyndall Rd University Heights Cura Personalis LLC RWR FAIRMOUNT LLC;+ 10/1/09 $3,840,000.00 0189 Depot St Wellington Petsche Gary J LOPER WILLIOS E 10/7/09 $35,000.00 028674 Detroit Rd Westlake Barrington Gardens Assocs LLC BARRINGTON PLACE APTS LL 10/26/09 $7,700,000.00 028670 Detroit Rd Westlake Barrington Gardens Assocs LLC BARRINGTON PLACE APTS LL 10/26/09 $7,700,000.00 3428670 Detroit Rd Westlake Barrington Gardens Assocs LLC BARRINGTON PLACE APTS LL 10/26/09 $7,700,000.00 3628670 Detroit Rd Westlake Barrington Gardens Assocs LLC BARRINGTON PLACE APTS LL 10/26/09 $7,700,000.00 2428670 Detroit Rd Westlake Barrington Gardens Assocs LLC BARRINGTON PLACE APTS LL 10/26/09 $7,700,000.00 3628670 Detroit Rd Westlake Barrington Gardens Assocs LLC BARRINGTON PLACE APTS LL 10/26/09 $7,700,000.00 3628670 Detroit Rd Westlake Barrington Gardens Assocs LLC BARRINGTON PLACE APTS LL 10/26/09 $7,700,000.00 34

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Suites Magazine, February 2010