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Successful People Management Return on Experience with Unit4 Business World Milestone 5
Whitepaper
In business for people.
2 The Unit4 People Platform
Successful People Management Return on Experience with Unit4 Business World Milestone 5
Two of the most important investments a business can make are in its people and its technology. Today’s Digital Revolution hasn’t changed that. It has changed how we can successfully manage our people. But unless human capital managers can deploy the digital tools employees demand in their personal lives, they risk disengaging workers and eroding productivity.
The rapid pace of technological change in recent years has over taken solutions that were built primarily to perform specific transactions and streamlining of processes. User experience used to be a secondary priority. Users now, however, expect experiences that reduce complexity and manual tasks so they can focus better, work smarter and act faster. They demand intuitive interfaces that deliver information on mobile devices via systems that capture interactions and enable collaboration.
Increasingly employee engagement, not to mention productivity, will rely on giving them these solutions. This paper shows how technology has advanced to underpin successful people management so your business has:• Highly engaged employees• People that are productive• The ability to retain key employees
The Digital Revolution Harnessed in Milestone 5The availability of skills is a major concern to 73% of CEOs surveyed by PWC, 10% higher than in 2014. Their challenge is to anticipate the skills that will be needed in the future, which roles will be automated and how to ensure the business can react to the inevitable changes that will take place. Given how quickly change takes place in the modern world, meeting this challenge is a huge task.
An alternative approach is to fill your organization with creative, flexible people who work in an environment that fizzes with energy and where ideas spark into life. This requires people to feel valued, trusted and that they are making a contribution. No small task but one that is being made easier by the advances in technology made in the very recent past.
Turning appraisals into a continuous process (and not a one-off event) where you let people be appraised by their peers as well as their managers, and where the focus is not only about tracking goals, but also about
mentoring and career development, is one step. Giving them immediate visibility of where they sit in hierarchy and guidance on the skills they need to progress their careers is another. Protecting your people from operational disruptions in times of change is key as well, so being able to model prospective organizational structures that then seamlessly adjust workflows, access rights and reporting structures when you make the org structure live will be a big plus. And last but not least – communication – utilizing technology to allow you to truly involve your people around changes, challenges and opportunities – so they are aligned and have the ability to contribute.
Unit4 Business World’s latest upgrade – Milestone 5 – enables all this and more. Designed for a mobile future, and supporting a suite of separately installed and upgraded, task-focused Experience Packs, it significantly contributes to taking people management and employee engagement to a whole new level
How Successful People Management Should WorkOrganizations which successfully manage their people efficiently execute their processes and are effective in achieving their aims and objectives. The three crucial ingredients to achieve this are:• Dynamic organizational structures
and position management• Engaged and empowered employees• Infrastructure that supports your people
People don’t work in fixed teams anymore. They operate in multiple roles in functional and non-functional teams; they contribute to different business units on multiple projects, across several geographic locations.
Unit4 Business World Milestone 5’s HR solution is excellent at dealing with complex structures, multiple positions, complex role histories, job shares and more. It offers the flexibility to group people together in multiple ways for different purposes, and uses these groupings in different processes.
This extends to presenting organizational structures. Managers can see all their people in different perspectives, in all the different roles they fulfill, and in as many organizational structures as they like. Customers can also use the Modeler Experience Pack to view the organization today, in the past and in the future, and move people and projects around the structure to model ‘what-if’ scenarios.
The proposal can be saved and sent for approval, which will then update all the employee and project records, reports and workflow rules with the new structure. Organizational structures can also be used to determine what data, menu items, screens, fields, reports and documents and user is allowed to access.
Modern businesses also need the tools to ensure the organization has the right people, with the right skills, in the right jobs at the right time. Visibility of all roles’ budgetary information, salary, T&Cs and training and competence information empowers managers to perform gap analyses to plan training and development.
This capability ensures organizations can plan for skills gaps and make sure succession planning is taking place. But from an employee’s perspective it can also have a positive effect on engagement. Making information about all roles available means employees can see where they sit within the organization and how their job contributes to the overall success of the organization. Employees can explore other jobs in the organization, identify their
dream future job, and understand the unique characteristics, purpose, responsibilities and objectives. They can see what opportunities their role can lead to and plan their career path to get there. This can have a positive impact on engagement as well as improving internal mobility and retention.
Supporting employees’ aspirations and effectively engaging them is a vital part in successful people management. The second ingredient to employee engagement and empowerment is self-directed career progress. This is known to have a positive impact on the level of engagement experienced by an employee. Unit4 Business World can facilitate self-directed career progress by presenting all the job opportunities in the organization to an employee. They can see which roles are vacant, understand what skills and competencies they need to develop and add these to their training plan.
Employees can communicate their career aspirations to their employer using our new Appraisals Experience Pack and together with their manager they can come up with a targeted training plan to reach this career goal. Companies can use this to be smarter and to align individual career aspirations and capabilities with organizational needs.
Experience Packs to Enable Successful People ManagementUnit4’s Experience Packs offer targeted functionality combined with the usability and collaborative features you expect from the tech in your personal life. They complement the existing Business World platform and deliver complex information in useful and actionable formats. Individually they deal with specific business tasks but can be used together to ensure your teams work in the smartest way possible. The stream to enable successful people management includes:
AppraisalsAppraisals takes you away from the world ofpaper forms, and asks tailored questions to evaluate your people’s performance based on their specific roles. They can also be appraised by anyone in the organization using the same set of behavioral statements that individuals can answer about themselves.
A monitoring window shows the appraisal evaluation’s progress, and final scores per competency indicate clearly what is going well,
4 The Unit4 People Platform
and where there is room for improvement.AbsencesAbsences is a beautifully simple way to handle your absences, using drop-down lists, calendar overviews and easily accessible help information.
A calendar view shows all your absences, including travel dates from the Expenses Experience Pack. And you can also see other time-related commitments, such as project assignments and courses. Everything is in a single window and when you submit a leave request your remaining balance is automatically recalculated.
CommunitiesCommunities brings your people together in an environment where they can collaborate and communicate on a given change event, project, department, or any other shared area of interest – wherever they happen to be.
Communities allows you to securely align all the members of the community in context to a specific topic and allows everyone in the community to contribute and add value. Members are kept up to data via the communication stream, can see at a glance who is working on what, have access to relevant documentation, and understand all the important calendar dates that relate to them and their team members. Communities eliminates the need for disconnected communication via email members can post status updates and raise Polls to canvass opinions and ask questions. Journeys and scheduled absences are automatically added into Communities, so everyone always know exactly what is going on related to the topics that matter most to them.
ModelerModeler allows you to instantly view or create organizational or other structures, and make changes faster than any other system on the market. You can model new departments and once applied people’s workflows and reporting structures automatically follow them to their new team.
You can set new structures up to be actioned on a future go-live date, giving you unrivaled agility to upcoming business changes.
Learn more about how Unit4’s Experience Packs, such as People and Project Planner and Task Management, support successful people management at erp.unit.com
In business for people.
About Unit4Unit4 is a leading provider of enterprise applications empowering people in service organizations. With annual revenue north of 500M Euro and more than 4000 employees world-wide, Unit4 delivers ERP, industry-focused and best-in-class applications. Thousands of organizations from sectors including professional services, education, public services, not-for-profit, real estate, wholesale, and financial services benefit from Unit4 solutions. Unit4 is in business for people.
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