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Successful organisations are passionately focused on their customers' needs.
Should health be any different?
Economist Intelligence Unit, 2013
No 1 threat to Health Systems?
Europe: 53m today, 64m in 2030Globally: 371m today, 552m by 2030
Diabetes UK and International Diabetes Federation
McKinsey, 2012
King’s Fund, 2011
2011–2030
$47 Trillion
World Economic Forum
World Economic Forum
3 BehavioursExercise, Nutrition,
Smoking
4 Non Communicable DiseasesCancer, Cardio Vascular Disease,
Diabetes, Lung Disease
60% of deaths: 36m avoidable
Carol Midgley, The Times, 2013
Economist Intelligence Unit, 2013
The Power of the Patient Voice
• Stakeholder Networks– Service Design– Performance Mgt– Messaging
• Mentors• Advocates
•Do you consider a child’s education an optional extra?
•8,760 hours in a year
•4-12 with an HCP
•Don’t confuse effort and achievement
Empower Patients via Education
•Do you consider a child’s education an optional extra?
•8,760 hours in a year
•4-12 with an HCP
•Don’t confuse effort and achievement
Empower Patients via Education
•Do you consider a child’s education an optional extra?
•8,760 hours in a year
•4-12 with an HCP
•Don’t confuse effort and achievement
Empower Patients via Education
Year of Care, 2011
Thomas Goetz: www.ted.com
Data Information
How do you make it work?
Abu Dhabi, for example……patients can access their health data• Personal Health Record
(secure paper mail-out)
• Electronic Health Record (www.weqaya.ae)
• Smart Portable Health Record (Weqaya Data Architecture)
19 HAAD 2012
And it works….
Everyone can know their numbers…
2008 2009 2010
…and the numbers can change outcomes
Control
Weqaya
% engaged with care* % with HbA1c <7.5% % with LDL:HDL ratio <3.5
Control
Weqaya
Control
Weqaya
20HAAD 2012
We can…Design Deliver Inspire
We can…Design Deliver Inspire
We can…Design Deliver Inspire
