Successful Businesses Need High-Performing Workforces

We’re On A MissionHighGround’s people-focused talent platform facilitates continuous feedback and aligns teams to a common purpose to bring out the best work and celebrate successes.

It’s Our PassionTo deliver exceptional workplace experiences where employees thrive and employers are known as a best place to work.

WHAT MAKES A COMPANY EXCEPTIONAL? Best-in-class businesses require an extraordinary workforce. Creating a positive, employee-centric experience is now a strategic initiative for the most competitive businesses. They’re adopting strategies that work in tandem with employees’ motivations, work styles and preferred technologies.

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Data

Survey

Recognition & Rewards

Talent Compass

Feedback

Check-Ins

GoalsReal-Time

HighGround Gives Employees and Managers a Better Way to Navigate the Dynamic Workplace. Organizations can boost productivity through agile goals, continuous check-in conversations, peer feedback, social recognition and pulse surveys.

HighGround integrates with everyday business applications such as email, collaboration and CRM systems to improve performance within the natural flow of work.

By facilitating the end-to-end employee touchpoints, HighGround provides workforce insights that are essential to make wiser talent investment decisions. Businesses can design a solution that best aligns with their needs, and put the mobile-first technology, quite literally, into the hands of employees.

“Employees now get an opportunity to know how they are doing, how they can be doing better, and just have clarity. We’re able to really talk through individual and department level goals, and how those align to company goals. There’s a lot of visibility we didn’t have before.”

Andrew Bartlow, VP of Human Resources

SET AND TRACK GOALS Traditional approaches to goal setting can feel one-off and siloed between employee and manager. To be truly effective, employees need to understand how their individual goals affect larger company initiatives. Invitation Homes, a premier

home leasing company, wanted to change their goal setting approach so everyone could articulate the “why”. Why is this valuable for me and my team? How is this going to affect other teams and initiatives at my company?

HighGround offers a framework that truly enables employee success. Individuals are empowered to take control of their development, by being able to create and modify goals at any time, from any device. Employees can follow their peers’ goals and applaud their successes, plus see how their individual goals are aligned to larger company objectives. HR leaders can track company, department and individual goal progress over time.

These companies replaced arduous and ineffective processes with new people-centric approaches, helping its employees – and company – become exceptional.

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“Employees who do the check-ins actually tend to get more quality feedback from their manager and they’re much clearer about what’s expected of them at work. Some people were concerned that HighGround would be a replacement for conversations with managers. We found that the amount of conversations has actually increased.”

Dean Carter, VP of Human Resources & Shared Services

LEAN IN TO REAL-TIME CHECK-INS HighGround’s study, Beyond the Annual Review, confirmed that employees who have regular conversations with their managers to discuss performance, feel more motivated and capable to do better work. Patagonia, a sustainable clothing company,

is a transparent, employee-driven organization. Their quarterly Check-Ins are structured conversations between employees and managers, scheduled at the request of employees.

Check-Ins can facilitate conversations about goal progress, recent accomplishments and longer-term career objectives. Employees benefit from more regular coaching and managers can continuously work to improve their coaching skills while gaining a better understanding of each employee’s overall development.

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“HighGround helped us create a true ‘feedback culture’ where employees are comfortable giving and receiving constructive feedback and it’s simply part of our everyday organizational life.”

Craig Wigley, VP of Employee Success

EMBRACE FEEDBACK Continuous feedback is critical in high-performing organizations because it supports communication, collaboration, and innovation. LLamasoft, a supply chain management software provider, prides itself on being a company full of

nice people. However, its culture made employees feel uncomfortable giving feedback to one another.

Through HighGround, managers and employees alike have access to in-the-moment coaching guides so they’re better equipped to give and receive useful feedback. Employees can request feedback from peers, frequent collaborators, other team leads and, of course, their own managers. At companies like LLamasoft, feedback becomes a performance-driving, developmental opportunity by empowering employees to help each other to improve.

“We find Talent Compass to be the glue that is holding together our new continuous performance approach when we got rid of formal rankings. We have completely evolved our compensation planning -- moving away from a focal point to ensuring managers have a higher level of discretion. It’s done in more real-time, relevant ways for every team member.”

Nonprofit Industry, VP of Organizational Effectiveness/Talent Strategy

ASSESS TALENT WITHOUT RATINGSThe most forward-thinking organizations are relying less on numeric ratings to assess employees because they are de-motivating. This shift, however, is creating a disconnect between modern performance management and the traditional

calibration process. We’ve found an easy, uniform way to accurately assess what’s next for employees, and our customers, including a nationally known nonprofit, use HighGround’s Talent Compass to bridge the gap and help make key decisions around compensation, responsibilities, talent development and attrition control.

Talent Compass’ quick and simple assessment helps managers think about each of their direct reports’ performance and potential. Upon completion, each employee is segmented on a variety of charts, giving managers and leaders an action plan to make more informative downstream decisions.

“We’ve heard from employees that they look at people who are getting recognition, see what they are being recognized for, and they know what it takes to be successful. They are also excited that people can see their contributions.”

Cheryl Johnson, Chief HR Officer

RECOGNIZE & REWARD Employee recognition programs have greater impact than just on the individual, they actually deliver proven results for entire organizations, naturally promoting improved morale, increased productivity and higher retention rates. Echo Global

Logistics, a rapidly growing supply chain company, needed to engage all employees in a way that would keep productivity high and retain top employees. Echo reduced unwanted turnover by 5% after tying recognition and rewards to larger business objectives.

Organizations use HighGround to develop a program to recognize employees publicly, in real-time, and in personal and meaningful ways that reflect company values. Employees gain a tangible understanding of what it takes to be successful. Managers, peers and even customers can highlight employee achievements which can then be tied to real-time rewards that are charitable, monetary or experience-based depending on an individual’s interest.

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“Pulse surveys with a few instantaneous questions allow you to drill down into one particular area and find out sentiment. Analysis is very critical -- you’ve got to do something with the data.”

Claire Schooley, Industry Analyst

CAPTURE EMPLOYEE SENTIMENT Frequent pulse surveys and polls help companies capture employee feelings about their contributions, their managers and leaders, and the organization overall. Whether it’s taking a snapshot of sentiment or employee mood, or soliciting mass

feedback on a specific company process, pulse surveys are an important way to understand organizational health. They also allow you to take immediate action and demonstrate to employees you are listening and reacting to their needs.

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AN EXPERIENCED TEAM TO BACK YOURS HighGround’s dedicated Customer Success team has an industry-wide reputation of best-in-class. We work with our clients to build customized, on-brand experiences. We are committed to guiding you every step of the way, helping you identify priorities and timelines, leveraging best practices related to adoption and change management, determining system and integration configurations, and training end users and providing ongoing support. By joining the growing HighGround community you can connect with fellow stakeholders to learn from each other as you transform your workplace experiences.

SECURITYWe have completed Service Organization Control (SOC) Type 2 examination, which confirms compliance with SOC 2 standards and also meet GDPR requirements. We have the highest level of controls, procedures, and infrastructure in place, so you can rest assured that your confidential workforce data is secure.

INTEGRATIONSWe aim to offer a seamless experience, from implementation to employee adoption. HighGround integrates with your HRIS data and everyday workplace applications, such as email, CRM systems and collaboration tools, to improve performance within the natural flow of work. Plus, with HighGround’s open API, the configuration possibilities are endless.

MULTINATIONAL SUPPORTBusiness today is increasingly global. We partner with our clients to support the needs of multinational teams, including 24/5 customer support, localization, language translations and compliance with country-specific employee laws and regulations.

ROLE-BASED ACCESSIn many organizations, employee roles and permissions can be complex, and customization of access and privileges is necessary. HighGround supports role-based access, allowing administrators to customize user permissions based on characteristics such as team, location and level within the organization.

DATA AND REPORTING With HighGround, your managers gain access to dashboards that can help them drive better performance from their teams. It also gives business leaders insights that are essential to understand organizational health and make wiser decisions about talent investments.

THE HIGHEST STANDARDS FOR ENTERPRISE READINESSHighGround was built for flexibility, simplicity and performance, ideal for large and mid-sized businesses alike.

FOCUS ON PEOPLE, NOT PROCESSDrive cost savings via retention, productivity and recruitment

Offer a higher quality of frequent coaching and development

Empower the entire organization to reach its potential

Align your culture around a common purpose

Improve customer satisfaction and financial performance

Proactively address employee concerns and minimize negative impacts

Improve your company brand image internally and externally

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ELEVATE PERFORMANCE. RECOGNIZE EXCELLENCE.Want to create a workforce experience that will make your business exceptional? Getting started with real-time performance management, feedback and recognition has never been easier.

Contact us today, 855-694-4669 or info@highground.com.