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SUCCESS WITH SUCCESS WITH INTERSTATEINTERSTATE
ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida
Speakers: Rob Velcoff, Angela Speakers: Rob Velcoff, Angela Kasey, Christine SorensonKasey, Christine SorensonModerator: Jennifer WoodsModerator: Jennifer Woods
Rob VelcoffRob VelcoffManager of Interstate OperationsManager of Interstate OperationsNew York State Division of CSENew York State Division of CSE
[email protected]@dfa.state.ny.us
Christine SorensonChristine SorensonState of ColoradoState of Colorado
Interstate Central Registry LeadInterstate Central Registry [email protected]@state.co.us
Angela KaseyAngela KaseyIntergovernmental Reference Guide (IRG)Intergovernmental Reference Guide (IRG)
[email protected]@[email protected]@acf.hhs.gov
Jennifer WoodsJennifer WoodsAssociate Program ManagerAssociate Program Manager
New Jersey Child Support InstituteNew Jersey Child Support InstituteRutgers UniversityRutgers University
[email protected]@ssw.rutgers.edu
2
What to do First?
Decide what needs to be done.
If your course of action can be done via the One-State process, do it. There is no need to get a second state involved.
4
What to do First?
If One-State is not appropriate, or if attempted and failed, go Two-State.
Make sure you have all available information on hand before getting a second state involved.
5
What to do First?
Know exactly what you are asking for.
Make sure you are not asking for something that is illegal, or that the other state is not allowed to do.
6
What to do First?
Don’t waste the other state’s time.
Know which federal forms to send.
Interstate Forms Matrix (available on www.ERICSA.org).
7
What to do First?
Send originals (or certified copies).
Fill out all documents as completely as possible.
Verify address/employment info BEFORE sending the case.
8
What to do First?
Know what the other state requires.
If you don’t know this information, ask!
… or check the Federal IRG.
9
What to do First?
Send all new interstate cases to the Central Registry.
The CSET #1 acknowledgment page gives you the correct contact information – record this!
CSET #1
CSET #1
10
What to do First?
Follow up with the appropriate local or regional office, not the Central Registry.
Check the IRG for good contact information.
11
Why Use the IntergovernmentalReference Guide (IRG) ?
The IRG is:An information resource tool containing
– Profiles of policies and statutory authorities
– Location Codes and Addresses
An interactive website
13
What Do Profiles Contain?State and tribal profiles contain the following Program
Categories:– General state and tribe-at-a-glance– UIFSA– Reciprocity (states only)– Age of majority– Statutes of limitations– Support details– Income withholding– Paternity– Support order establishment– Support enforcement– Modification and review/adjustment– Lump sum payments– Insurance match (states only)
14
What Address Information Is Available?
Location codes and address sections contain– Names, addresses, telephone numbers, and when available, fax
numbers, and e-mail addressesAddress types– State– State Region – County – Tribal– International– Central OCSE– Regional OCSE
15
Public Access Download state and tribal profiles Perform profile queries Link to state websites View the following state address types
– Central registry– State disbursement unit– State Parent Locator Service– Domestic violence contact
View international addresses– Countries with which the U.S. has reciprocal agreements– Additional addresses are provided for the Canadian provinces – Enhancement is coming to allow two additional addresses for payment and correspondence for
international addresses View tribal addresses View Central OCSE addresses View Regional OCSE addresses
16
View AccessState and Tribal Caseworkers
Download state and tribal profiles Perform profile queries Link to state websites View the following address types
– State (39 address types)– State Region (30 address types)– County (47 address types)– Tribal ( 2 address types)– International (same as public)– OCSE Central contacts (same as public)– OCSE Regional contacts (same as public)
18
Edit Access State and Tribal Administrators
Edit all IRG data Certify all IRG data Disseminate the View-level user name and password to all
caseworkers (password provided by OCSE) Attend OCSE IRG conference calls Act as point of contact for their state’s or tribe’s IRG data
20
EnhancementsMay 2013
– Add additional payment address for international countries and provinces
Future– Add three sub-jurisdictions for the United Kingdom
• England/Wales• Scotland• Northern Ireland
22
Every State Has One………
Central Registries are responsible for:
•Receiving incoming intergovernmental cases•Responding to inquiries
24
Are They All The Same?
All follow same federal regulations.
Internal processes may differ.Number of staff often differs.
25
Differing State Policies
• Caretaker Cases• Foster Care• Enforcing Arrears Only• Emancipation• Interest• Establishment
– Debt– Retro
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Central Registry TimeframesWithin 10 working days of receipt of intergovernmental case:•Ensure documentation is complete•Forward the case for necessary action
– Locate– To the appropriate agency for processing
•Acknowledge receipt•Request any missing documentation•Inform initiating agency where case sent
27
Incomplete Documentation?
• Request from initiating agency• Forward for action that can be taken
– Pending necessary action by initiating agency
BE A TEAM PLAYER!
28
Common Problems Central Registry Sees With Incoming Responding Cases
• Locate not recently verified• Missing documents• Documents missing
– Signatures– Notarization– Certification
• Other information incomplete or inaccurate
29
Other Barriers Central Registry Sees With Incoming Responding Cases
• Family Violence • Action requested
inaccurate• ALL orders not included
30
Tips for Completing Documents
•Reconcile arrears on all documents•Pay close attention to case type (i.e. TANF, Med Only)•Provide a recently verified address for the obligor•Request correct action (i.e. Collection of Arrears Only)•Provide direct caseworker contact information•Provide email address
31
Status Requests to Central Registry
Types of communication:•Email•Phone•Fax•Transmittal #2•CSENet
Must respond to initiating agencies within 5 working days of request.
32
Working With Central Registries;Your Own and Those of Other
States……..• Use the IRG for contact information.• Be sure the case is sent to the correct address.• If you call for info and get voicemail, leave a
detailed message.• Once a case has been forwarded to a local CSE
office for processing, update the address in your case.
33
Customer Service
On initial referrals, contact the Central Registry within 30 days.
On follow-up status requests, contact the local county/regional office directly.
36
For Outgoing Cases
Where such contact has failed, contact the Central Registry.
The RJ should send all outgoing correspondence through the IJ IV-D agency.
37
For Outgoing Cases
The party in your state should contact the appropriate office in your state directly.
The party in the other state should contact their local/regional IV-D Agency, not your office.
38
For Outgoing Cases
Obligor/obligee from another state should NOT contact your state directly, and vice versa.
39
Good Ideas
Paternity if CP is not the mother.
Voluntary Acknowledgment vs. Birth Certificate.
Change of Payee vs Change of Beneficiary.
41
Good Ideas
Redirection of Payments vs Redirection of Payments.
Enforcement: what states do and don’t do.
Certified copies of orders.
42
Good Ideas
Arrears calculations/affidavits.
IV-D vs Non-IV-D.
Telephonic Testimony.
Quick Locates: SSN and/or DOB.
43
Good Ideas
Follow-up complaints – follow the hierarchy.
Ways to communicate.
Call centers vs direct contact.
44