1

AccountsAdministrative Accounts Barbara Lancaster 2

ClassesCaucus Ruth Ryan 3MOO Wayne Brent 4WebCT Wayne Brent 5

ComputersComputers on Campus Network Ted Frohling 6 Servers/Mainframes in CCIT Bob Stratton 6Super Computer Usage Jaime Combariza 7

E-mailClass Listserv’s Supported Carl Eynatian 8Email/User Accounts Carl Eynatian 9Email Messages Delivered Todd Merritt 10Email Queries on U System Todd Merritt 10Newsgroups Kathleen Bowles 8

LabsMultimedia Learning Lab Usage Limell Lawson 11Open Access Computer Labs Sites Joe Brabant 12 Open Access Computer Lab Usage Tony Hibble 12

NetworkCommercial Internet Bandwidth Saro Hayan 13Modem Connections per day Rick Anderson 14Attempted Security Attacks Geoff Poer 15

PhonesUA Online Phone Book Chris Deyoung 16Long Distance Phone Traffic Janet Fisher 16Phones / Circuits / Voice Mail Donna Snodgrass 17Phone vs Web Registration Lamphear/Bendickson 17

PrintingPay for Print Joe Brabant 18Pages printed at CCIT Jackie Dombrowski 18

ServicesCalendaring/Scheduling Patty Fastje 19LAN’s supported by WNC Patty Fastie 19Remedy Steve Whysong 20Student Link Brett Bendickson 21

Web PagesUA Main Web page Brett Bendickson 22Personal Web Pages Carl Eynation 22

Site LicenseSite License savings Bruce Paulson 23Site Licenses products Bruce Paulson 23

Other informationUA Computer Equipment

Purchased Hector Swidzinski 24Owned Hector Swidzinski 25

Computing Personnel Tom Baron 26

Subject Source Page Subject Source Page

This report is on the web at: http://www.u.arizona.edu/~tbaron/ccitwebusageinfo/usageinfo.pdf

03/03/04 tmb

2

0

200

400

600

800

1,000

1,200

1,400

1,600FR

S sin

gle

acco

unts

SIS

singl

e acc

ount

s

Cosm

os (S

IS)

FRS/

SIS

dual

acco

unts

Oth

er IB

M A

cct.*

PSO

S

Oth

er P

SOS

*

Spin

s

19992000200120022003

Administrative UsersNumber of Accounts

1999 2000 2001 2002 2003FRS (single user acct.) 1,285 1,380 1,373 1,462 1,465SIS (single user acct.) 1,024 1,022 989 992 1,000Cosmos (SIS accounts) 675 850FRS/SIS (users with both acct.) 656 665 652 660 695Other IBM Acct. * 237 259 253 246 141PSOS 1,142 1,284 1,321 1,381 1,354Other PSOS * 363 331 416 335 406Spins 182 210 227 266 334

Number of Administrative User Accounts(fiscal end of year totals)

* Other IBM and PSOS…. include system, application, production, andoperations support staff. Also, Internal ID accounts are required forFTP, IDMS, CICS, Console, Drop Box, Vendor, and Test applications.

3

CAUCUS is a web conferencing system that has access to electronic mail, and can include text, graphics, audio, video, and “live” HTML links to information worldwide.

CAUCUS

Caucus Users

Fiscal year endNumber of Users

1997 8561998 3,5571999 5,3092000 7,0002001 8,1192002 8,2302003 8,324

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

1997 1998 1999 2000 2001 2002 2003

Number of Caucus Conferences

0

50

100

150

200

250

300

350

1997 1998 1999 2000 2001 2002 2003*

Fiscal year endTotal Conferences1997 901998 2151999 2602000 3002001 2662002 2702003 184

As of October 07, 2003We have 8,324 registered users, out of

10,000 available in this license. * The drop in numbers 2003 is due to clean up and archive of inactive users/conferences from September 2002.

4

0

5

10

15

20

25

Classes 5 15 20 21 25 21 12 14 20 12 17

Fall 1998

Spring 1999

Fall 1999

Spring 2000

Fall 2000

Spring 2001

Fall 2001

Spring 2002

Fall 2002

Spring 2003

Fall 2003

0

100

200

300

400

500

600

700

800

Students 189 350 515 529 720 500 352 527 780 300 425

Fall 1998

Spring 1999

Fall 1999

Spring 2000

Fall 2000

Spring 2001

Fall 2001

Spring 2002

Fall 2002

Spring 2003

Fall 2003

Classes per Semester Students per Semester

MOO(Multi-User Dimension Object Oriented)

OldPuebloMOO is a collaboratory virtual environment, utilizing text and images, to permit students, researchers, guests and instructors a "place" to interact for educational purposes. All users are able to build upon the MOO, creating the virtual environment that best meets their needs. Access is via a Web browser and communication is facilitated both synchronously and asynchronously. http://oldpueblomoo.arizona.eduMOO is supported by CCIT’s Instructional Support Group

The drop in numbers from Spring to Fall (FY03) is due to clean up and archive of inactive users/conferences from Sept 2002

5

0

100

200

300

400

500

600

700

Classes 50 500 50 525 602 46 550 309

Fall 2000 Spring 2001

Summer 2001

Fall 2001 Spring 2002

Summer 2002

Fall 2002 Spring 2003

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

# filled seats 4,500 11,000 5,000 13,700 17,700 3,800 15,650 15,365

Fall 2000

Spring 2001

Summer 2001

Fall 2001

Spring 2002

Summer 2002

Fall 2002

Spring 2003

WebCT

Classes per Semester Filled seats per Semester

WebCT is a web-based course management system. It is one of a variety of web-based instructional tools supported by CCIT’s Instructional Support Group.

WebCT is also a robust tool that offers many different functions to instructors and students, for example:• Basic Tools: Syllabus, Calendar, Gradebook • Communication Tools: Discussion Board, Mail Box, Chat, Whiteboard, Presentation Pages • Evaluation Tools: Self Test, Quiz • Content Resource Tools: Lecture Notes, Assignments, References, Glossary, Multimedia Presentations

6

*Computers on Campus Network

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

1993

1994

1995

1996

1997

1998

1999

2000

2001

2002

2003

* number of IP addresses on campus(includes DHCP connections)

1993 1,2001994 2,5001995 8,5001996 15,3001997 17,3131998 23,7781999 29,2222000 33,4882001 34,0112002 35,4792003 36,310

Year End TotalsFiscal Year # Computers *

020406080

100120140160180

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003

Fiscal Year Totals1994 211995 361996 541997 781998 1021999 1062000 1412001 1742002 1682003 165

Servers/Mainframes in CCIT’s Computer Room Computer Operations houses and maintains a wide variety of computer equipment that includes: IBM, Hewlett Packard, SGI, Sun, DEC, and Compaq.

As of June 30, 2003There are also 30 servers at CCIT’s remote backup site

7

.

Super Computer CPU Usage Percent usage by Departments for FY ‘03

Primarily used by the University research community, the Super Computers consist of three SGI Origin machines

1.81

1.11

0.51

6.57

0.76

22.45

13.95

31.88

2.31

19.88

All others

Steward Obs

Soil

Physics

Optics

Materials Sci & Eng

Hydro/Water

Chemistry

BioMolec

AME

Lapis:SGI Model 200088 – R12K class processors45 GB RAM

%

%

%

%

%

%

%

%

%0.33

32.55

39.26

11.62

16.22

All others

Materials Sci &Eng

Hydro/Water

Chemistry

AME

Glass:SGI Model 300020 – R12K class processors10 GB RAM

%

%

%

%

%

7.31

1.01

3.69

7.9

17.54

2.36

2.14

48.41

2.14

1.98

2.84

12.16

All others

Steward Obs

Soil/Water Env

Physics

Materials Sci & Eng

Hydro/Water

Chem/Env Engr

Chemistry

ChemEng

BioMolec

Anthropology

AME

Quartz:SGI Model 200016 – R12K class processors4 GB RAM

%

%

%

%

%

%

%

%

%

%

%

%

8

0

100

200

300

400

500

600

1997 1998 1999 2000 2001 2002 Mar '04

Class listserv’s supported by CCITFall Semester

Class listserv’s supported1997 1821998 5441999 5982000 3082001 3822002 343

Mar ’04 384

As of March 3rd, 2004 Total number of listserv’s (Class and

Non-Class) supported by CCIT is 3,877

Drop in number of listserv’s is attributed to increased use of web services for teaching and communications

Newsgroups on CCIT Computers

02,0004,0006,0008,000

10,00012,00014,00016,000

1997 1998 1999 2000 2001 2002 Mar'04

Number of Newsgroups for Fiscal Year:1997 5,2001998 7,0001999 7,0172000 6,9982001 7,0002002 7,401

Mar ‘04 14,268

Along with its many other features, the Internet is home to thousands of discussion groups known as Usenet newsgroups. Each group is devoted to a single subject, and the discussions can be wide-ranging and spirited. Your UA computer account is all you need to read and participate in Usenet newsgroups. Depending on the computer system where your account is located, you have a choice of several different software programs (known as newsreaders) which connect you to the newsgroups.

9

Active e-mail/user accounts as ofJune 30th. (End of Fiscal Year)

1993 8,0001994 19,0001995 23,5001996 26,6401997 29,8001998 33,3341999 36,8192000 38,4712001 38,8012002 45,402Mar ’04 46,767

05,000

10,00015,00020,00025,00030,00035,00040,00045,00050,000

1993 1995 1997 1999 2001 Mar'04

E-mail Accounts Hosted onCCIT Computers

Email Accounts on email.arizona.eduMarch 2004

Students without Email …....1,123Students with Email….…...33,731 Total number of Students…34,854

Students 33,731Staff & Faculty 8,023Departmental 670Non PSOS or SIS 399Total Email Accounts 42,823

Email Accounts

Students78%

Staff & Faculty19%

Non PSOS or SIS1%

Departmental2%

These counts are taken after students have registered, and purging old Email accounts

Students withoutEmail

3%

Students withEmail97%

10

0

10,000,000

20,000,000

30,000,000

40,000,000

50,000,000

60,000,000

70,000,000

1999 2000 2001 2002 2003

E-mail Messages Delivered on email.arizona.edu SystemTotal E-mail Messages per Year

1999 34,834,8612000 38,978,825

*2001 40,995,4092002 43,011,9922003 60,392,717

Fiscal Year TotalsE-mail Delivered

*FY ’01 are estimates. New mail system did not track information until late in year

0

20,000,000

40,000,000

60,000,000

80,000,000

100,000,000

120,000,000

140,000,000

1999 2000 2001 2002 2003

E-mail Queries (POP) on the U SystemTotal Queries per Year

E-mail Queries (Pop Logins) per Fiscal Year

1999 38,869,6792000 59,405,008

*2001 81,631,4112002 103,857,8132003 127,721,344

*FY ’01 are estimates. New mail system did not track information until late in year

11* Colleges under 2% combined into “All other units”

Usage by departments(in hours per Fiscal Year)

Fiscal Yr. Total hrs.1998 5,7851999 6,7232000 11,0872001 14,7382002 18,441

Multimedia Learning Lab Usage(Hours per Year)

02,0004,0006,0008,000

10,00012,00014,00016,00018,00020,000

1999 2000 2001 2002 2003

79%

10%

11%

StudentFacultyStaff

Usage by User Type for FY 2003

Mutimedia Learning Lab (MML) is where UA faculty and students can go to develop multimedia projects for instruction and classwork.

Digital video, digital audio/MIDI, Web development, multimedia authoring, animation & 3D, virtual reality hardware, and software tools are available in the MLL.

1999 2000 2001 2002 2003Agriculture 170 282 385 535 555Architecture 650 2952 3838 4002 4042Az International Campus 60 214 331 1291 535BPA 110 299 443 553 745Education 150 405 559 664 770Engineering 650 502 653 1291 1301Fine Arts 3003 4482 5961 6454 6302Humanities 350 247 371 922 1011Sciences 270 908 1208 1475 1441SBS 660 392 545 701 802All Other Units 650 404 444 553 499Total Hours: 6723 11087 14738 18441 18441

1999 2000 2001 2002 2003Student 4,908 9,645 12,528 15,122 14,222Faculty 807 332 884 1,291 1,801Staff 1,008 1,108 1,326 2,028 1,980Total Use Hrs. 6,723 11,087 14,738 18,441 18,003

MLL Usage (in hours per Fiscal Year)

12

1213

MacWin 2000

LaPaz

31Win 2000Shantz 338

47Win 2000ECE 206

49Win 2000Engr 318

19MacGila

22Win 2000CC311

246Total Machines

931

MacWin 2000Solaris

CC303

26

MacWin 2000

CC 224

32Win 2000AME S314

Number of Machines

Type of MachineLab location

Open Access Computer Lab Sites CCIT Instructional Support

As of June 30, 2003

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

1997 1998 1999 2000 2001 2002

Open Access Computer Lab Usage(Total Hours Usage per Fiscal Year)

Open Access Computer Usage Comparison1997 1998 1999 2000 2001 2002

Total Visits 141,776 162,518 146,028 154,484 161,095 170,256Open Access Use (hrs) 137,227 140,274 152,894 124,286 148,669 148,366Reservation (seat use hrs) 61,253 68,794 89,604 143,269 156,695 177,716Total Usage (hrs) 198,480 209,068 242,498 267,555 305,364 326,082

13

56 Kbs 1.5 M

bs

3 Mbs 6 Mbs 9 Mbs 12 Mbs

1990 1991 1996 1997 Apr 1998Jan 1998

45 Mbs 90 Mbs 105 Mbs145 Mbs

Jan 1999 Oct 2000 Oct 2001 Jun 2002

Our current contract (June 30th 2003) is split between two vendors:AT&T supplies 70 Mbs of bandwidthTime Warner supplies 75 Mbs of bandwidth

Commercial Internet Bandwidth(does not include Internet II)

Available Bandwidth CapacityTo/From Campus

14

Fiscal Year Daily average 1994 1,8001995 15,5001996 19,2001997 19,5001998 17,3751999 20,0002000 15,0002001 9,000

2002 2,5662003 1,981

Daily CCIT modem bank usageby off campus users

0

5,000

10,000

15,000

20,000

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003

CCIT maintains a bank of 56K modems to service off-campus users

Due to decreased usage, the number of modem banks were reduced from 360 to 180 in August 2001.

15

• Root CompromiseTries to gain total administrative control of the target machine.

• Password Compromise/ReroutingAttempts to crack, sniff, or otherwise harvest a legitimate user name and password.

• Web Server CompromiseLooks for vulnerabilities specific to different Web servers

• Denial of ServiceAttempts to slow down or stop services offered by the victim.

• ReconnaissanceAttempts to find possible targets within a network structure.

• Eluding DetectionTries to get past security defenses without being seen.

• Covert ChannelUses hidden communication inside of another protocol.

Types of Attacks/Categories of activity (signatures)

The Security Incident Response Team (SIRT) is made up of CCIT specialists ready to help UA departments prevent attacks and to recover when attacks occur.

Number of attempts by potential attackers coming from off campus to breach the security systems of the campus network

0

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

7,000,000

8,000,000

Sep Oct Nov Dec

Attempted Security Attacks to the Campus Network

Sep Oct Nov DecRoot Compromise 294,074 326,840 453,236 372,646Password Compromise/Rerouting 200,477 477,978 120,240 233,332Web Server Compromise 1,666,866 757,309 366,127 493,628Denial of Service 5,571,443 211,712 138,094 967,694Reconnaissance 629,926 282,926 512,884 2,915,548Eluding Detection 158,322 187,893 344,748 259,773Covert Channel 14,823 1,702 758 4,424All other 1,417 1,289 945 999 Total Monthly Attacks: 7,037,348 2,247,629 1,937,032 5,248,044

The Campus Network is monitored by an Intrusion Detection System (IDS) maintained by the UA’s Security Incident Response Team

16

Fiscal Year Total Queries1995 563,6911996 1,140,1181997 1,553,7161998 1,671,4131999 2,044,9942000 2,121,1122001 2,737,5002002 2,884,6192003 3,919,4650

500,000

1,000,000

1,500,000

2,000,000

2,500,000

3,000,000

3,500,000

4,000,000

1995 1996 1997 1998 1999 2000 2001 2002 2003

UA Online PhonebookTotal Queries per Year The University of Arizona Online Phonebook provides

phone numbers, e-mail, and homepage information on faculty, staff, and students.

Homepage of the UA Online Phonebook is: http://www.arizona.edu/phonebook

1,500,000

1,700,000

1,900,000

2,100,000

2,300,000

2,500,000

2,700,000

2,900,000

1999 2000 2001 2002 2003

Outbound Long Distance Phone Traffic

Fiscal Year Total Calls1999 2,675,3902000 2,384,8592001 2,316,0782002 2,247,2972003 1,873,232

Total Long Distance Phone Calls from Campus

Decrease in Long Distance Phone Traffic has been attributed to increased use of e-mail and web conferencing

17

Phone sets/Lines/Voice Mail boxes on Campus

* note: Residence Halls furnish their own phones (hand sets)0

2,000

4,000

6,000

8,000

10,000

12,000

1998 1999 2000 2001 2002 2003

Analog PhonesAnalog LinesDigital PhonesDigital LinesResidence Hall Analog LinesVoice Mailboxes

Fiscal Year 1998 1999 2000 2001 2002 2003Analog Phones 6,252 6,232 6,175 5,910 5,649 5,098Analog Lines n/a 10,713 10,871 11,334 11,299 11,224Digital Phones 1,747 1,761 1,793 1,899 1,877 1,856Digital Lines n/a 2,142 2,158 2,302 2,126 2,122Residence Hall Analog Lines 2,521 2,416 2,426 2,514 2,592 2,557Voice Mailboxes 4,435 4,797 5,266 5,698 5,845 5,843

Phone (RSVP) vs Web (Student Link) RegistrationTotal Transactions per year *

0

500,000

1,000,000

1,500,000

2,000,000

2,500,000

3,000,000

3,500,000

1999 2000 2001 2002 2003

WebRSVP

* Transactions include Cosmos, WebPay, and WebReg Systems.RSVP was last used on Sept 20, 2003

Fiscal Year 1999 2000 2001 2002 2003RSVP 2,620,003 2,188,131 1,546,794 298,538 n/aWeb n/a n/a 413,688 2,269,816 3,331,028

FY 2003, months May and June 2003 are estimates. Data counts lost for this period.

18

Pay-for-Print was initiated in April ‘02 to all open-access computer labs managed by CCIT. Under the new policy, printing in the labs will cost ten cents a page and must be paid for via the smart chip embedded in every UA CatCard. Cash will not be accepted at the labs.This service allows for printing of large Electronic Reserve documents that were not allowed on previous small lab printers.

Pages Printed at Lab SitesFY 2003

AME RM. 314 26,880CCIT RM. 224 9,824ECE RM. 206 40,420ENGINEERING RM. 318 54,541GILA RM. 130 10,806LA PAZ MICROSITE- RM. S107 56,620SHANTZ RM. 338 15,271 Total: 214,362

Pay for PrintAt Open Access Computer Lab Sites

Total Pages Printed at Lab Sites

0

10,000

20,000

30,000

40,000

50,000

60,000

AME

CCIT ECE

Engr.

Gila

La Paz

Shantz

Pages Printed at CCIT

0

2,000,000

4,000,000

6,000,000

8,000,000

10,000,000

12,000,000

14,000,000

16,000,000

1995

1996

1997

1998

1999

2000

2001

2002

2003

Fiscal Year Totals:1995 15,233,0981996 14,807,2061997 13,684,5211998 13,314,7131999 12,056,7932000 11,363,0722001 10,469,3512002 10,726,1682003 8,829,906

Available printers are: • Two Xerox 4850’s (prior to June 30 ’00).• Two IBM Infoprint 2710 Printers (went into

production July 1, ’00).• Two HP-8100’s.

Total pages printed in CCIT’s computer room

19

0

500

1,000

1,500

2,000

2,500

1998 1999 2000 2001 2002 2003

# Users# Resources

CCIT Calendaring/Scheduling Services (Meeting Maker)

# Campus # CampusFiscal Year Users Resources *1998 1,082 1561999 1,146 1942000 1,342 2132001 1,625 2402002 1,911 2732003 2,099 356

* Resources include meeting rooms and equipment… such asoverhead projectors, lap tops, computer equipment, etc.

CCIT Meeting Maker Service

CCIT’s Workgroup and Network Consulting (WNC) supports the campus community by providing office automation consulting and Local Area Network design and support.

Departmental LAN’s supported by WNC

0

20

40

60

80

100

120

1993

1994

1995

1996

1997

1998

1999

2000

2001

2002

Win2000NTWin98Win95WFWNovellOther

Operating System

Number of LAN’s supported

1993 1994 1995 1996 1997 1998 1999 2000 2001 2002Other 1 1 2 3 4 4 2 1Novell 8 16 20 40 40 38 33 19 16 9WFW 4 27 24 5 6 4Win95 5 18 23 27 8Win98 2 8 11 6NT 1 12 25 30 40 36 44 28Win2000 5 16Totals: 13 44 47 65 89 99 106 73 77 59

Fiscal Yr.

20

RemedyRemedy is a software tool that allows CCIT and Campus groups to interact more efficiently, using a common Action Request System. This system will assist us in tracking, reporting, responding to, and resolving customer requests for information, services and problem resolution

Remedy provides for:• Quicker response and resolution times• Common database to produce accurate and consistent

answers• Reports to identify trends and measure performance• Provide for customer notification of resolution• Increased productivity• Web access for requests, status, and query of common

questions0

5,000

10,000

15,000

20,000

25,000

30,000

2000 2001 2002

Action RequestsQuick Calls

Action Requests and Quick Calls(tickets and phone calls)

0

50

100

150

200

250

300

2000 2001 2002

Number of Remedy Users

0

2000

4000

6000

8000

10000

2000 2001 2002

Queries to Remedy Knowledge Base

2000 02001 5,4532002 9,414

Fiscal year CCIT Campus2000 177 02001 229 32002 267 29

Number of Remedy Users

Action Requests(tickets)

Quick Calls(phone calls)

2000 3,638 4,8842001 4,514 21,3722002 4,571 28,909

Fiscal year

Groups signed up forRemedy

Fiscal year CCIT Campus2000 21 02001 30 12002 35 4

21

Academic Profile

Account Balance

Addresses

Booklist

Catalog

Class Schedule

Cumulative Profile

Financial Awards

Grades

Privacy Restrictions

Registration HoldsSAPR (on course)

Student Link is a password protected service that allows you to access your personal information at The University of Arizona via the Internet.

https://www.arizona.edu/student_link

Student Link Accesses per Fiscal Year

0

5,000,000

10,000,000

15,000,000

20,000,000

25,000,000

30,000,000

35,000,000

FY '99 FY '00 FY '01 FY '02 FY '03

Total Yearly AccessesFY ’99 5,514,755FY ’00 8,169,731FY ’01 12,012,661FY ’02 27,953,883FY ’03 31,690,335

Each “hit” to the Student Link home page opens several other links and thus registers as multiple accesses. It is not a true one student to one access ratio.

22

0

10,000

20,000

30,000

40,000

50,000

60,000

1995 1996 1997 1998 1999 2000 2001 2002 2003

The University of Arizona Main Web pageURL http://www.arizona.eduAverage Accesses (hits) per Day 1995 1,712

1996 4,3601997 7,1801998 8,8571999 14,1692000 19,6292001 23,8602002 39,3032003 50,946

Fiscal YearAverage Daily Accesses

The Center for Computing & Technology's UA Web Team provides support to UA department web masters and manages the main UA web site.

During busy periods, hits on the UofA home page can exceed 100,000

requests per day.

1995 624,8801996 1,591,4001997 2,620,7001998 3,232,8051999 5,171,6852000 7,164,5852001 8,708,9002002 14,345,5212003 18,595,415

Fiscal YearTotal Accesses per Year

Personal Web Pages on U.Arizona.EduMarch 2004

Accounts with Web Pages: 7,941Total Accounts on U.Arizona.edu: 25,188

accounts with web pages

accounts with no web pages

31.5%

68.5%

23

$0$1,000,000$2,000,000$3,000,000$4,000,000$5,000,000$6,000,000$7,000,000$8,000,000$9,000,000

1998 1999 2000 2001 2002 2003

Campus Site License Savings

Fiscal YearSite License Savings1998 $5,559,0541999 $6,255,4642000 $8,286,8752001 $7,321,7672002 $4,585,3602003 $4,503,764

A multi-user site license allows a number of faculty, staff, and students to install software at a reduced price or at no cost.

Active Site Licenses on Campus

Product

Campus Paid

LicensesFY '03

AutoDesk Suite 203CSLG/ESL 76ESRI 151Mathematica 101Meeting Maker 191MicroX 85SAS 59SigmaPlot 31S-Plus 25SPSS 468

FY '03CMacTex 8GHOST 35QWS3270 1,287Sophos 12,056Shareway IP 22SSH 12,183Textpad 1,059Versacad 46VPN 1,755

Number of Campus Products

Products Distributed Free

24

$0

$500,000

$1,000,000

$1,500,000

$2,000,000

$2,500,000

1999 2000 2001 2002 2003

Misc. Comp EquipmentTerminalsDisk/Tape DrivesPrintersLarge ComputersWorkstationsLaptopsDesktops

CCIT Equipment Purchases(Includes Telecom)

$0

$2,000,000

$4,000,000

$6,000,000

$8,000,000

$10,000,000

$12,000,000

$14,000,000

$16,000,000

1999 2000 2001 2002 2003

Misc. Comp EquipmentTerminalsDisk/Tape DrivesPrintersLarge ComputersWorkstationsLaptopsDesktops

UA Equipment Purchases(Includes CCIT)

Fiscal Year 1999 # Units 2000 # Units 2001 # Units 2002 # Units 2003 # UnitsDesktops $6,974,435 3,116 $7,227,264 3,466 $6,244,813 3,004 $5,428,513 2,963 $4,599,839 2,249Laptops $1,413,455 486 $1,984,499 692 $2,406,715 871 $2,068,647 828 $1,933,240 826Workstations $886,321 137 $1,406,308 171 $946,431 171 $950,830 170 $366,143 54Large Computers $798,447 52 $1,693,379 71 $2,853,817 110 $1,630,196 166 $615,389 87Printers $538,032 246 $529,519 215 $620,403 264 $396,093 175 $155,405 63Disk/Tape Drives $150,464 72 $285,955 87 $184,461 64 $178,494 62 $28,314 5Terminals $0 0 $0 0 $0 0 $3,563 2 $0 0Misc. Comp Equipment $1,122,792 261 $1,278,374 249 $1,210,322 243 $1,236,713 197 $1,102,642 157 Campus Totals: $11,883,946 4,370 $14,405,298 4,951 $14,466,962 4,727 $11,893,049 4,563 $8,800,971 3,441

Fiscal Year 1999 # Units 2000 # Units 2001 # Units 2002 # Units 2003 # UnitsDesktops $701,338 235 $459,412 210 $399,007 170 $269,790 116 $227,217 41Laptops $30,855 8 $87,354 25 $49,673 13 $80,562 27 $16,528 6Workstations $71,782 5 $366,031 19 $85,795 16 $77,010 13 $58,116 4Large Computers $109,285 10 $798,363 23 $778,700 17 $483,098 21 $109,091 17Printers $37,177 13 $18,562 9 $20,181 7 $6,300 3 $3,059 1Disk/Tape Drives $16,156 5 $96,607 9 $13,786 4 $30,605 3 $0 0Terminals $0 0 $0 0 $0 0 $0 0 $0 0Misc. Comp Equipment $58,611 20 $479,757 18 $71,538 24 $211,332 19 $110,843 12 CCIT Totals: $1,025,204 296 $2,306,086 313 $1,418,680 251 $1,158,697 202 $524,855 81

25

$0

$5,000,000

$10,000,000

$15,000,000

$20,000,000

$25,000,000

1999 2000 2001 2002 2003

Misc. Comp EquipmentTerminalsDisk/Tape DrivesPrintersLarge ComputersWorkstationsLaptopsDesktops

CCIT Equipment Owned(Includes Telecom)

UA Equipment Owned(Includes CCIT)

-$10,000,000

$10,000,000

$30,000,000

$50,000,000

$70,000,000

$90,000,000

$110,000,000

1999 2000 2001 2002 2003

Misc. Comp EquipmentTerminalsDisk/Tape DrivesPrintersLarge ComputersWorkstationsLaptopsDesktops

* Note: In FY 2001 there was a large drop in value of equipment owned because of the disposal of a Router valued at $11 million dollars.

Fiscal Year 1999 # Units 2000 # Units 2001 # Units 2002 # Units 2003 # UnitsDesktops $49,199,452 16,224 $47,048,607 16,946 $46,869,420 17,615 $48,825,967 19,423 $49,082,428 20,350Laptops $5,786,083 1,771 $7,764,126 2,422 $9,669,081 3,115 $11,689,911 3,926 $13,167,842 4,649Workstations $11,655,654 1,041 $11,408,006 990 $11,361,263 1,089 $11,378,019 1,174 $10,693,990 1,150Large Computers $6,590,944 124 $6,800,525 253 $8,942,140 345 $10,082,046 497 $10,034,033 555Printers $5,991,452 2,666 $4,964,745 2,258 $5,063,696 2,149 $5,213,256 2,217 $5,118,493 2,182Disk/Tape Drives $2,988,431 798 $3,054,906 733 $2,921,966 697 $2,426,146 670 $2,364,435 627Terminals $450,425 177 $315,678 126 $229,324 89 $100,339 43 $78,502 33Misc. Comp Equipment $15,209,528 2,202 $17,728,379 2,014 $8,591,840 1,990 $9,307,515 2,094 $10,915,819 2,153 UofA Totals: $97,871,969 25,003 $99,084,972 25,742 $93,648,730 27,089 $99,023,199 30,044 $101,455,541 31,699

Fiscal Year 1999 # Units 2000 # Units 2001 # Units 2002 # Units 2003 # UnitsDesktops $3,221,783 866 $2,826,786 846 $2,571,343 800 $2,747,689 854 $2,853,040 846Laptops $225,426 53 $309,676 76 $349,026 86 $419,169 110 $429,889 115Workstations $2,195,110 126 $2,289,917 119 $1,865,241 107 $1,878,140 111 $1,831,739 115Large Computers $3,887,165 23 $2,657,854 53 $3,066,371 65 $3,231,288 79 $2,943,092 92Printers $590,352 100 $258,272 74 $542,663 66 $542,360 71 $536,068 67Disk/Tape Drives $1,147,136 85 $1,353,812 98 $1,208,566 84 $762,150 81 $836,560 81Terminals $96,791 27 $93,635 26 $82,674 22 $0 0 $0 0Misc. Comp Equipment $8,125,466 169 $11,031,787 162 $1,374,245 139 $1,395,383 152 $2,091,635 151 CCIT Totals: $19,489,229 1,449 $20,821,739 1,454 $11,060,129 1,369 $10,976,179 1,458 $11,522,023 1,467

26

76%

24%2000

The University of ArizonaComputing Personnel

0

100

200

300

400

500

600

700

1999 2000 2001 2002 2003 2004

Other DepartmentsCCIT

UA Computing Personnel: FTEFilled classified staff computing positions

74%

26%1999 CCITOther Departments

2002

77%

23%77%

23%2001

$0

$5,000,000

$10,000,000

$15,000,000

$20,000,000

$25,000,000

$30,000,000

1999 2000 2001 2002 2003 2004

Other DepartmentsCCIT

UA Computing Personnel: DollarsFilled classified staff computing positions

70%

30%1999

2000

71%

29%2001

72%

28%

CCITOther Departments

72%

28%2002

74%

26%2003 2003

78%

22%

76%

24%2004

Fiscal Year 1999 2000 2001 2002 2003 2004CCIT $4,937,762 $5,642,842 $6,259,316 $6,650,986 $6,851,558 $6,379,669 Other Departments $11,362,296 $13,775,194 $15,776,341 $17,172,775 $19,016,440 $20,205,699 Campus Totals $16,300,058 $19,418,036 $22,035,657 $23,823,761 $25,867,998 $26,585,368

Fiscal Year 1999 2000 2001 2002 2003 2004CCIT 118.0 125.1 127.1 132.1 131.63 123.62Other Departments 338.3 397.0 417.7 441.3 472.83 500.64Campus Totals 456.3 522.2 544.8 573.4 604.46 624.26

2004

80%

20%

27