Subject Guide BMO5575 Sem2 2011

8/3/2019 Subject Guide BMO5575 Sem2 2011

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VICTORIAG R A D U A T ES C H O O L O FB U S I N E S S

Sc hoo l o f M a n ag e m e n t &Informat ion

Sys temsPlanning and Control Through ERP SystemsBMO5575

U N I T O F S T U D Y G U ID E

S e m 2 2 0 1 1

PREPARED BY : D r . H imanshu Shee


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UNIT OF STUDY GUIDE

VICTORIA UNIVERSITY

FACULTY OF BUSINESS & LAW

SCHOOL OF MANAGEMENT & INFORMATION SYSTEMS

YEAR 2011 SEMESTER

Two

UNIT TITLE Planning and Control ThroughERP Systems

UNIT CODE BMO5575

PRE-REQUISITES nil

CREDIT POINTS 12

MODE OF DELIVERY On-campus

UNIT COORDINATOR &Lecturer

NAME Dr. Himanshu Shee

EMAIL [email protected]

PHONE

Office:

9919 4077

C10.28, CF campus

OTHER TEACHINGSTAFF

NAME Dr. Wei Dai

EMAIL [email protected]

PHONE 9919 4485

LECTURE TIME &LOCATION

Wednesday, 6-7 pm, City FlindersCampus

Rationale

Enterprise Resource Planning (ERP) Systems are used to integrate

enterprise-wide information into a database and make that information

available to managers. Within manufacturing operations, and their

supply chain partners, most information is contained in Manufacturing

Planning and Control (MPC) systems. The MPC systems support the

manufacture of products for customers from order forecasts and firm

production targets to actual material purchasing, manufacture, assembly

and distribution to wholesale customers. This subject uses an actual ERP

system (SAP R/3) to exemplify the practical application of such systems.

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Enterprise Management Systems involve the business use of

manufacturing and logistic processes enabled by wide Information

and Communications Technology (ICT) to provide products and

services for customers. The subject will have a production planning

focus and examine complete processes such as order processing and

production scheduling.

Subject Aims

To study the production planning and control of manufacturing andlogistics businesses with particular reference to the use of computerbased information systems (ERP systems). MPC enables the satisfactionof customer orders through the purchase of materials, agreement of

production with sales, manufacture, assembly, storage and despatch tothose customers.

To understand how business processes can use Internet, local areanetworks and telephone communications to plan and enable themanufacture and supply of products and services to customers. Thisrequires a management approach to client/ server technology, datastructures and file communications. The purpose, choice andimplementation of these ICT topics must be understood for successfuldevelopment and use of lean business processes. Such processes lead tohigh value added products and services and a subsequent flow throughto profits.

LEARNING OUTCOMES

On successful completion of this unit, students should be able to get:

1. an appreciation of computer based manufacturing businesssystems in the area of Production Planning applied within an ERPsystem;

2. an insight into the integration of Manufacturing Resource Planning(MRP) and the Just-in-Time (or Lean) philosophy; and

3. a practical grounding in the specification and implementation ofProduction Planning systems, comprising the topics listed below,to create value for enterprises and supply chains.

UNIT CONTENT

The following topics will generally be studied:

o sales and operations planningo materials requirements planning including purchasingo dependent demand inventory management

o lean or JIT approaches to production planningo capacity planning

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o master production schedulingo production activity controlo process structure and data levels in an ERP system

o implementation of an ERP, e.g. SAP R/3o supply chain management and distribution requirements planning

o manufacturing planning and control frontiers and philosophy

LEARNING IN THE WORK PLACE

50% of the assessment in this Unit of Study will relate to learning in theworkplace. Learning in the workplace activities that will be included inthis Unit of Study are:

1. Implementation of ERP systems in manufacturing and serviceindustry environment

2. Increasing interconnectedness of manufacturing and service firms

in a supply chain network through the use of ERP systems3. Increase scope of manufacturing planning and control and the

future challenges to use ERP systems to handle thosecomplexities.

TEACHING & LEARNING STRATEGIES

This Unit of Study will be delivered as e.g. 1 hour lecture and 2 hourstutorial per week. It is expected that you will spend at least ten hoursper week studying this Unit of Study (including lecture and tutorial time).

This time should be made up of reading, research, working on exercises

and group work. In periods where you need to complete assignments orprepare for tests, the workload may be greater.

GRADUATE CAPABILITIES

Victoria Universitys Graduate Capabilities are generic skills that allstudents should possess at graduation. These skills are in addition to thespecific knowledge and skills associated with the discipline area ofstudents degrees. Graduate Capabilities are divided into five levels (forundergraduates) and will be achieved progressively with increasinglevels of sophistication. A full description of the Graduate Capabilitiescan be found in the VU Graduate Capabilities policy pages 7-8.

This unit of study contributes to development of these GraduateCapabilities in a number of ways, with emphasis on GC 1,2,3 & 4. Table 1offers examples of how the teaching and learning activities in this unitand the assessment tasks correspond to each Graduate Capability.

The shaded boxes are capabilities on which this unit of study particularlyfocuses.

Table 1: Unit of Study Graduate Capabilities

GraduateCapability

LevelDescription of GraduateCapability*

T & L Activity andAssessment

1.Problem solve ina range of settings

4 The ability to applyknowledge to problems in

Research and

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appropriate work, communityand learning contexts.

Application Report

Case studyanalysis andpresentation

SAP-ERP lab

2.Locate, criticallyevaluate, manageand use written,numerical andelectronicinformation

4

The ability to think criticallyabout the need for, and thestatus of, informationincludingnumerical/statistical andelectronic information, and toapply this informationappropriately.

Case studyanalysis andPresentation

Research andApplication Report

3.Communicate ina variety of

contexts andmodes

4

The ability to engage withand create a range of verbal

and written texts inappropriate work, communityand learning contexts.

Case studyanalysis andPresentation


4.Work bothautonomously andcollaboratively

4

The ability to work withminimum supervision andthe ability to work effectivelywith others.



5.Work in an

environmentally,socially andculturallyresponsiblemanner

4

The ability to work inclusivelyin settings of social and

cultural diversity and to actresponsibly as a worker,citizen and learner to buildsustainable futures for selfand others.

-

6.Manage learningand careerdevelopmentopportunities

4

The ability to applyknowledge and skills toengage with work andlearning opportunities.



SAP-ERP Lab

GRADE SETS

There are five grade sets, namely fail (N: 0-49%), pass (P: 50-59%),credit (C: 60-69%), distinction (D: 70-79%), and high distinction (HD: 80-100%).

ASSESSMENT

The assessment scheme has x components as listed below:

Assessment Weig

ht

Learning

Outcome

Format LiWC Graduate

Capabilities

ePortf

olio

Due

Date

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1. At riskassessment

0%- Wk 4

2. Seminar/case

Presentation

20%

1,2,3 Presentation

2,3 Wk 8to 11

3. SAP ERPComputerLab

30%1,2 SAP ERP

Lab1,2,3 Wk8

4. Research andApplicationreport

50%

1,2,3 Reportwriting

50 1,2,3&4 Wk11

A summary of assessment tasks follows. Please go to Blackboard for:

1. Full assessment/assignment details;

2. Criterion referenced assessment guide for each assignment asrequired; and

3. Assignment Declaration cover sheet, with Assessment Criteriacompleted and a separate cover sheet loaded for eachassignment.

ASSESSMENT TASKS

Assessment 1 Students at risk (0%)

No Assessment is designed for this. Students will be assessed at risk onthe basis of their attendance during initial 4 weeks in computer SAP ERPlaboratory and case presentation, grouping etc.

Assessment 2 Seminar/Case Presentation (20%)Pairs of students are required to present their work to the class for 20 minutes,plus question time, during weeks 8 to 11 in the Case Tutorial. This talk will helpstudents do well in their Research & Application Report. Students need tochoose a topic strictly other than RAR topic. The aim of the seminar/casepresentation is to complement lecture material and to stimulate class memberson the topic. List of topics are available in subject guide. It is not useful to readfrom slides. Arrange with Himanshu which week you wish to present. Theseminar/case presentation will be assessed individually, even if presented ingroup, as follows:

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Planning & Control through ERP systems

Seminar Presentation RubricsNames: 1. ____________ 2.______________

Title: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ _ _ _ _ _ _ __ _ __ _ _ __ _ __

Content Low HighRelevance of material 1 2 3 4 5Approach to Topic 1 2 3 4 5Balance of practical & theory 1 2 3 4 5

DeliveryCommunicating with audience 1 2 3 4 5Interest and enthusiasm 1 2 3 4 5Answering questions 1 2 3 4 5

Mark: /20

Comments:

Assessment 3 SAP-ERP Lab Exercises (30%)

This SAP- based exercise requires individual student to build a Bill of Materials(BOM) for a product supplied by the tutor. The tutor will give a demo on how tocreate the BOM for his product. This might take 6 weeks to complete. Then eachstudent needs to proceed to implement a BOM for a simple product orcomponent for their enterprise. The product selection has to be discussed andagreed with the lecture /tutor. Students might have to start their individualassignment early (may be week 3) in order to finish the task and submit in due

date. At the end, each student is required to submit a report for evaluation.Fuller details of the SAP exercises to be practiced at lab will be supplied by theLecturer/tutor.

Your Aims in tutorials are:

To get a working understanding of SAP R/3, an example of ERP package,specifically production and planning module.

To carry out the Practical Exercise to be distributed by the Lecture/Tutor.

Successful students (complete subject and Practical Exercise) will be awarded aSAP Certificate. (Contact Brendan McCarthy- 9919 5079)

Assessment 4 Research and Application Report (50%)

This report must show knowledge of both concepts and their practical applicationin one area within Manufacturing Planning and Control (MPC). The Research andApplication Report requires separate investigation of this area, preferably chosenfrom one of the students own businesses. It requires:

1. A brief literature review of the world-wide state of knowledge in this area,

showing your understanding. Do not copy sections from work reviewed,put them in your own words.

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2. Audit of this area of MPC in a chosen/ approved enterprise and its immediatelogistic channel partners so as to identify problems and situations requiringattention. For small companies (less than $10 million turnover) you need tostudy the whole MPC situation.

3. Description of the Information and Communications Systems (ICS) used in thatchannel must be strategic but may be restricted to one or two value streams

(i.e. product groups).4. Report should explain the business benefits of recommended improvements

(i.e. extra net value added per year less cost of ICS investments).

Pairs of students choose an area from the list of course sub-topics (pages 7 to11). Areas must be agreed with the lecturer and generally different from otherstudents topics. Each student researches his/her part of the topics, throughpublished, networking and Practical information, and writes a joint reportconforming to the guidelines in The Little Black Book (Campbell, 2001).

The report should be 3500 - 4000 words but content is far more important

than length. Output of the RAR should be a report as if to the senior MPCexecutive or CEO of your enterprise. It must include an executive summary, notexceeding one page, and references to all sources. Students may work togetherand share source material, but each report must be the individual work of thatpair of students. Reports must be carefully written and edited, brief, as for abusiness audience, but correctly aligned with research style (See anyinternational journal, such as IJPD&LM). The marking scheme is given below.

Students are advised to start work on their RAR immediately and continuethroughout the semester.

A brief project synopsis explaining the work intended should be submitted aftertwo weeks so that the lecturer can check that it meets the requirements. For

part-time students,the considerable effort required can often be integrated intoyour regular work load if approached sufficiently early. Students without suitablebusiness situations should approach other students or use detailed cases. Thisproject is the critical piece of assessment for the subject. Students should expectto spend 30 hours each on it. Projects which do not reach the required standardwill need to be resubmitted or may fail. Students who are having difficulties musttalk to the lecturer as soon as possible. He is prepared to scan drafts to advise onsuitability and completeness. A hard copy of the report is to be submitted.Late reports will not be assessed at Distinction levels unless special business orpersonal circumstances can be proven.

Planning & Control through ERP Systems -

BMO 5575

Research andApplication ReportStudents 1. 2 ..

Title: ..

Mar

1. Research of the relevant literature in one area ofMPC

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2. Audit of MPC Topic in the chosen Enterprise &immediate supply chainpartners

/10

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3. Description of Information Communication systemsused

/10

4. Recommended improvements and why costeffective

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5. Writing, Editing & Presentation /10

Total Mark/

50%

REQUIRED READING

Vollman T.E., Berry WL, Whybark, DC & Jacobs, FR (2005) Manufacturing Planning & ControlSystems 6th edn., Irwin McGraw-Hill (Essential for students to buy).

Campbell G, 2001, The Little Black Book, 2nd edn., Victoria University (Recommended to help youwith your English expression, etc.).

Recommended References

Chase, R. B., Aquilano, N. J. & Jacobs, F. R (1998)Production and Operations Management:Manufacturing and Services, Irwin/McGraw-Hill.

Blain, J. (1998), Administering SAP R/3: MM-Materials Management Module: The CompleteManual for Installing and Administering the MM Module!, Que.

Buck-Emden R. (2000) The SAP R/3 System

Higgins, P., Patrick Le Roy and Liam Tierney (1996) Manufacturing Planning and ControlSystems: Beyond MRP II, Chapman and Hall.

Kanter, R.M. (2001) Evolve! Succeeding in the Digital Culture of Tomorrow, Harvard BusinessSchool Press, Boston, USA.

Keller, G. & Teufel, T (1998), SAP R/3 Process Oriented Implementation, Addison-Wes.

Meier M., Sinzing W. and Meertens P. (2003) Enterprise Management with SAP SEM/ Business

Analytics, Springer, New Delhi, India.

Perez M. et al. (1999) SAP R/3 on the Internet, Addison-Wesley, Harlow, UK.

Que Corp. (2000)Administering SAP R/3: The Production Planning Module, Que.

Slack N., Johnson R., and Chambers S. (2004), Operations Management, 4th edn.

Welti, N. (1999) Successful SAP R/3 Implementation, Addison-Wesley.

General References

Baudin, M. (1990) Manufacturing System Analysis, with applications to Production Scheduling,Yourdon Press Computing Series.

Bowersox, D.J. and Closs (1996)Logistical Management, Mc Graw-Hill.

Mondon, Y. 1983, Toyota Production System, Industrial Engineers and Mgt. Press.

Mortimer, J. 1986,Just-In-Time : An IFS Executive Briefing, IFS, England.

Orlicky, J. 1975, Material Requirements Planning, McGraw-Hill, New York.

Slack et al. (2000), Operations Management, 3rd edn., Pitman.

Timmers, P. (2000)Electronic Commerce:Strategies and models for B2B trading, Wiley

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TEACHING SCHEDULE

1. LECTURE SCHEDULE (Amend title as required to suit)

Weeks TOPIC TITLE CASE

ASSESSMENT & SAP

1

ERP in OperationsManagement Jet Spray,Vollmannp. 197-200

Start Research &Application report

Start SAP PracticalExercise

2Demand Management andSales & Operations Planning SAP Practical Exercise

3Master Production Schedule &Materials RequirementsPlanning

SAP Practical Exercise

4

Capacity Planning &

Production Activity Control

Forecasting

at Rossproducts

SAP Practical ExerciseDue: research reportSynopsis

5Integrated Enterprise ResourcePlanning systems

CapacityPlanning withAPS

SAP Practical Exercise

6 Visit to company - DetailsTBA

Visit replaceslecture and Tut

7 Just-in-Time and Lean See page 9. SAP Practical Exercise

8Distribution RequirementsPlanning & Supply Chain

Management

See p. 10, JIT

Applications

Seminars/casepresentation

Due: SAP PracticalExercise (Sept 15)

9ERP: Process Structure andData Levels

Seminars/casepresentation

Mid Sem break 26-30 Sept

10 Implementation of MPC Seminars/casepresentation

11 MPC Systems Design Seminars/casepresentationDUE: Research &Application Report

(Oct 13)12 Review and Tutorial Seminars/Case

presentation

SUBJECT PROGRAM BY TOPIC

TOPIC 1 Enterprise Resource Planning in Operations Management

Components:Readings (Vollmann unless

stated)

Operations Management & its types Refer Slack et al. (2004) OperationsManagement, Ch.1

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Manufacturing Planning & ControlSystems

Vollmann et al. (2004) ManufacturingPlanning & Control, p. 1-16, 20-26

Processes in Enterprise ResourcePlanning

Buck-Emden (2000) The SAP R/3System, Ch.12, supp. Paper no. 6,Vollmann Ch. 4.

ERP Seamless Integration ofInformation

Enterprise Resource Planning,Subject Guide Supp paper 3, T. Hill.;Vollmann, Ch. 18.

Case*: Jet Spray, Vollmann p. 197-200Case Tutorial: Explain Subject Guide, assessments, seminar outline and Tutorialcomputer practice on SAP-ERP.Assessment: Commence Research & Application report by choosing specificsub-topic and partner

REVIEW QUESTION: Why are Enterprise Resource Planning Systems essentialfor modern, large manufacturing operations to plan and control their production?Assume that such an operation needs to communicate electronically with itscustomers and suppliers.

*N.B.Cases are in text book by Vollman et al.

TOPIC 2 Demand Management and Sales & Operations Planning

Components:Readings

Demand Management V., Chapter 2, p.17-31 & 43-51

Sales & Operations Planning V., Ch. 3, p. 60-76.

SAP Tutorial SAP practical exercises in computer lab

REVIEW QUESTION: Why do some executives think that SOP isthe mostimportant organisational meeting invented in the last 20 years? The productionplan should tie the companys strategic activities directly through the MPS to theMPCs execution modules Explain and discuss.Cases:

1. Customer order promising at Kirk Motors Ltd, p.48-51.2. Delta Manufacturing Integrated SOP process, p.85-963. Hill-Roms use of Planning BOM p.96-97 & P.189-192

TOPIC 3 Master Production Schedule & Material RequirementsPlanningComponents:

Readings

Master Production Scheduling V., Ch.6, Ch. 5, p.134-7

Material Requirements Planning (MRP) Vollmann, Chap. 7, p. 222-45

MRPII Manufacturing ResourcesPlanning

MRP data base

SAP Tutorial: SAP practical exercise in computer lab

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REVIEW QUESTION: What do MRP and MPR II do for manufacturing companies?Explain the key parts of an MRP system, including product structure, Bill OfMaterials, inventory netting, production buckets, time phasing and the MRPExplosion. What does MPC do beyond MRP? What are the advantages of havinga computer system to carry out the necessary transactions and information

Processing?

TOPIC 4 Capacity Planning and Production Activity ControlComponents: Readings

Resource planning Vollmann p.64

Capacity Planning & utilisation V. Ch. 10

Finite Scheduling using APS V. p. 350-52

Production Activity Control

Links between MRP & PAC

Chapter 11

Scheduling Techniques & PAC DitttoSAP Tutorial: SAP practical exercise in computer labResearch Synopsis: Due during the lecture

Case Tutorial: In library, learn how to search on-line databases for researcharticles.1. Forecasting at Ross Products p.47-9

2. Ethan Allen Furniture Co. p.195-198 and Snow Shovel p.227-234. Comparethese MPC systems

3. TOC scheduling at TOSOH, p. 392-393

4. Vendor Scheduling at Liebert, p.393-396

REVIEW Questions: Why must Capacity Plans be developed at the same time asmaterial plans? Describe 3 schedulingmethods and exemplify the type ofmanufacture where each is used. How should shop-floor control systems supportsupervisors & suppliers?

TOPIC 5 Integrated Enterprise Resource Planning systemsComponents:

Readings

Enterprise Resource Planning V., Ch. 4

Connected Modules in SAP R/3

Business Process Re-engineeringSAP Tutorial: SAP practical exercise in computer labCase tutprial:

TelTech- MPC integration p.468-469REVIEW Questions: What gains can Enterprise Resource Planning Systemsprovide to modern manufacturing operations?

TOPIC 6 Company VisitProposed Visit to Company

Address: TBA Visit replaces Lecture and tut

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TOPIC 7 Just-In-Time and LeanComponents:

Readings

JIT in MPC Chapter 9

A JIT example Vollmann p. 307-315, Lean Thinking and Value Stream

Mapping

V. p. 628-49.Lean Thinking paper to be supplied

Achieve JIT through BusinessProcess Re-engineering (BPR) inSAP

Advanced Concepts

Chap. 15, p. 503-15

SAP Tutorial: SAP practical exerciseCase Tutorial: 1. Capacity planning with APS, Vendor Scheduling at Liebert, p.363-64 and2. Capacity Planning at Montell and Applicon, p. 360-62.3. Eli Lilly & Co., p. 123-26;4. United Computer. P. 126-29REVIEW QUESTION: What is the JIT philosophy and how does it fit into MPCsystems? What are the pre-requisites for JIT? How does JIT affect ProductionActivity Control, scheduling and Supplier management? How is a Lean ValueStream planned and controlled?

TOPIC 8 Distribution Requirements Planning & Supply ChainManagementComponents:

Readings Distribution Requirements Planning V. Chapter 8

Supply Chain Management V. 17, p.577-91.

The Bullwhip effect &Orchestration

V. p. 583-90

SAP exercise due at the end of tut

Case Tute: Seminars/presentation (Starts)

1. JIT Applications, Toyota and Hewlett-Packard, p.317-3202. DRP: Abbott Labs Ltd, p. 282-88.3. SCM: Paint supply chain p. 590-93;

4. Coordinated Packaging & Nokia, 596-600.

REVIEW QUESTION: Why is SCM important to MPC systems? What keycontributions does DRP make to finished product storage and delivery tocustomers?

TOPIC 9 ERP: Process Structure & Data LevelsComponents:

Readings

SAP R/3 Architecture & Methods (BPR)

ERP Internal Backbone System

Data structures in Files, EDI

Files transferred in real time

Perez M. et al. (1999) SAP R/3 on theInternet,excerpts from Chaps. 1 & 3,

Read V. Ch. 4.

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Customer access & payment

REVIEW QUESTION: Why is it necessary for manufacturing companies to investin ERP systems? What benefits can they obtain? As a MPC Controller, what

capabilities mustyou have in an ERP system?

TOPIC 10 Implementation of Manufacturing Planning & Control

Components:Readings

Implementation of MPC Systems

Organisation

Inter-firm integration V. Ch. 18, esp. 638-42.

Project Management p. 650-55

Case Tutorial: Seminars/presentation

REVIEW QUESTION: If you were to implement an ERP system in your enterprise,how would this differ from that at ALVEO? Assume your firm does nothave anERP system. Concentrate on strategic differences or imperatives and explain thecost-benefit of your recommendations.

TOPIC 11 MPC System DesignComponents:

Readings

MPC Design options V. Chapter 13, esp. 447-452

Choices: Moog, Inc. and Applicon.MPC integration (Teltech)

p. 460-1 and 463-4. Also p. 468-9

Synchronous Manufacturing (OPT) p. 379-89

New frontiers V. Ch. 19.

Assessment DUE: A hard copy of Research & Application Report (RAR) andemail attachment of the electronic copy to Himanshu

Case Tutorial : Seminars/presentation

1. Moog inc, Space Products Division, p. 460-461

2. Kawasaki, USA, p.461-463

3. Applicon, p.463-464

REVIEW QUESTION: Name and explain the six most important functions of areal-time MPC system for an assembly-line manufacturer.TOPIC 12

Review

Student queries

Evaluation

Assist students to complete their Projects as necessary.Cases

Case: ChemUnity p. 686-688Case: Dyator, P.688 - 690

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2. TUTORIAL SCHEDULE

Session

Date Topic Preparation

1 Wk 1

ERP Exercise 1:System familiarisation

ERP Exercise 2: Creation of materialmaster

Start ERPPracticalexercises

Select Group

Schedule gppresentation

2 Wk2ERP Exercise 3: A/c and initial stockdata entry

Cont. ERPPracticalexercises

Due Product

Structure

3 Wk3

ERP Exercise 4: MRP Views 1 &2,Display of stock overview material

ERP Exercise 5: Bill of Material (BOM),multi level BOM, Graphical view ofBOM

Due ReportSynopsys


4 Wk4

ERP Exercise 5: Create Material BOM,Explode BOM level by Level andMultilevel BOM

ERP Exercise 6: Create Work Centre,capacity planning and Routing andRouting report

Cont. ERP

Practicalexercises

5 Wk5ERP Exercise 7: MRP Run and DisplayMRP list


6 Wk6

ERP Exercise 8: Determine plannedorder production

Create multilevel order

report

Convert the planned orderto actual order

Cont. ERP

Practicalexercises

7 Wk7

ERP Exercise 9: Material availabilitycheck, Receipting of stock, Productionorder release

ERP Exercise 10: Completion ofproduction order

End ERPexercises

Due ERPassignment

8 Wk8 Cases pre-readStart Case

presentation

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9 Wk9 Cases pre-readContinue casepresentation

10 Wk10 Cases pre-readContinue casepresentation

11 Wk11 Cases pre-read

End casepresentation

Due Researchand Application

report

12 Wk12Discussion on Final report

Student Evaluation

Formativeassessment and

discussion

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MIS STUDY GUIDE

See the MIS Handbook in Blackboard for additional important guidelinesand help for all your Units of Study. This handbook includes the followingtopics:

WELCOME TO THE SCHOOL OF MIS IMPORTANT DOCUMENTS VU STUDENT GUIDE 2010 & MIS

HANDBOOK

STUDENT RESONSIBILITIES AND CONDUCT

STAFF RESPONSIBILITIES AND CONDUCT

STUDENT LEARNING SUPPORT CENTRES

GUIDELINES FOR THE PRESENTATION OF WRITTEN WORK

REFERENCING

ENDNOTE WEB

ACADEMIC HONESTY AND PLAGIARISM

TURNITIN

SUBMISSION OF WRITTEN WORK

APPLICATIONS FOR EXTENSION

SPECIAL CONSIDERATION

SUPPLEMENTARY ASSESSMENT

STUDENT COMPLAINTS/GRIEVANCE POLICY

QUALITY IMPROVEMENT

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Documents

Subject Guide BMO5575 Sem2 2011