StyleLink 6 Client 6010

© 2005-2010 Ergotron

StyleLink Client

StyleLink Client2


Table of Contents

Foreword 0

Part I Introduction 4

................................................................................................................................... 41 About Ergotron StyleLink

................................................................................................................................... 52 System Requirements

................................................................................................................................... 53 Installation

.......................................................................................................................................................... 17Regional Settings

Part II Using StyleLink 21

................................................................................................................................... 211 Enabling the StyleLink System Tray Application

................................................................................................................................... 222 Accessing System Status Information

................................................................................................................................... 243 Using the Detailed View

................................................................................................................................... 274 Using the Dockable View

................................................................................................................................... 335 Toggling Between Views

................................................................................................................................... 346 Closing the Detailed or Dockable View

................................................................................................................................... 357 Exiting the StyleLink System Tray Application

................................................................................................................................... 368 Handling Automated Shutdowns

Part III Managing StyleLink Settings 37

................................................................................................................................... 371 Changing Settings

.......................................................................................................................................................... 39Setting Passwords

.......................................................................................................................................................... 40General Settings

.......................................................................................................................................................... 42Configuring Alerts

......................................................................................................................................................... 44Changing Notif ication E-mail Contacts

.......................................................................................................................................................... 47Email Settings

.......................................................................................................................................................... 49Automatic Shutdown

Part IV Using Version and Update Functions 50

................................................................................................................................... 501 Finding Version and Contact Information

................................................................................................................................... 522 Checking for StyleLink Updates

Part V Troubleshooting 54

................................................................................................................................... 541 System Status

.......................................................................................................................................................... 54Overload

.......................................................................................................................................................... 55Inverter Fault

.......................................................................................................................................................... 56Over Temperature Fault

.......................................................................................................................................................... 56Battery Status Fault

.......................................................................................................................................................... 57Charger Fault

.......................................................................................................................................................... 57BBC_Not_Connected_Fault

.......................................................................................................................................................... 58BBC_Fault

Part VI Enterprise Administration 58

3Contents

3


................................................................................................................................... 591 Getting Started

................................................................................................................................... 592 Fleet Install Using MS Group Policy

................................................................................................................................... 673 Remote Configuration Using MS Group Policy

................................................................................................................................... 704 Configuring Clients for Enterprise Monitor

Index 74

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1 Introduction

1.1 About Ergotron StyleLink

Ergotron StyleLink is a Windows application that allows a personal computer using an ErgotronStyleView cart to communicate with the Ergotron StyleView Power System (SPS). The StyleLinkapplication monitors power system performance and displays this information on the PC screen.

StyleLink allows users to monitor battery level and other measures of system performance, to ensurethat the power system remains charged and functioning normally. StyleLink provides current informationon battery level via an icon in the system tray, as well as a more detailed performance display on thedesktop.

In addition to providing the user with battery level and performance information on their PC, the StyleLinkapplication supports remote monitoring across a network using Microsoft Management Console 3.0.

Introduction 5


1.2 System Requirements

You can install StyleLink with or without the Graphical User Interface

Stylelink Monitoring Service OnlyStylelink Monitoring Service + Graphical User Interface

System requirements for the StyleLink application include:

Stylelink Monitoring Service Only

Operating System Windows XP (SP2) Windows Vista/7 32-bit or 64-bit

System Memory (RAM) 6 MB 6 MB

Hard Disk (free space) 6 MB 6 MB

Stylelink Monitoring Service + Graphical User Interface

Operating System Windows XP (SP2) Windows Vista/7 32-bit or 64-bit

System Memory (RAM) 15 MB 15 MB

Hard Disk (free space) 10 MB 10 MB

1.3 Installation

Important! StyleLink installation requires that the installer have Administrative privileges on the PCwhere the application is being installed. This requirement is due to the fact that StyleLink will install aWindows Service application that continually gathers power system data regardless if anyone is loggedinto the PC.

Important! If you are planning to use any Enterprise features, such as Fleet Install, RemoteConfiguration, Remote Monitoring, please review Chapter 7: Enterprise Administration beforebeginning your install. Enterprise features use your existing Microsoft tools, Active Directory, GroupPolicy Management, SNMP, SQL Server, and MMC 3.0 and thus require system administrator levelknowledge to implement.

The StyleLink installation package contains a standard Ergotron Stylelink Client.msi program thatlaunches a Setup Wizard.

Double clicking the icon will automatically start the installation program.

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Once started, a Setup Wizard will appear that will walk users through the installation.

Note: The user can expect the following behavior from the Setup Wizard:

If StyleLink has never been installed, installation will proceed normally as described above.

If the same version of StyleLink is already installed, the Setup Wizard will prompt for repair orremoval.

If an older version of StyleLink is already installed, the Setup Wizard will replace the older version

without prompt. Any history files will be retained.

Click the Next button to begin installation.

A screen will prompt you to decide between a complete or custom installation. If you don't not havespecific memory requirements, like installation on thin client hardware, you will want to do a completeinstall.

Introduction 7


If you select custom you will be prompted to select the components you wish to install.

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Disable the components you don't wish to install.

The Ergotron Stylelink Service is required and cannot be removed from the installation. The ErgotronStylelink Service monitors your power system and logs the information.

The Ergotron Stylelink User Interface can be removed from the installation. If you are installing theErgotron Enterprise Monitor or are installing Stylelink on thin client hardware you may want to removethe Ergotron Stylelink User Interface. Removing the user interface will lower the amount of memoryrequired by 2-5 MB.

Introduction 9


The Ergotron Stylelink Graphing Tool can be removed from the installation. If you are installing theErgotron Enterprise Monitor or are installing Stylelink on thin client hardware you may want to removethe Ergotron Stylelink Graphing Tool. The Ergotron Stylelink Graphing Tool requires the Microsoft.NET framework and will increase the memory required by as much as 100 MB.

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The Select Installation Folder screen provides users with options for installation, as well as informationabout disk space required. At the top of the screen, the Setup Wizard will recommend an installationfolder. To install to a different folder, enter the path of the folder in the field provided or click Browse.

Introduction 11


A screen will appear that allows installation to any folder on the PC. Choose a folder from the drop-downmenu, then click OK to save changes and close this screen. Click Cancel to retain the default folderand close this screen.

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View disk space requirements for the StyleLink application by clicking Disk Cost.

Introduction 13


A screen will appear showing required disk space for the application, as well as disk space available onthe current PC. Click OK to close this screen.

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After all selections are made, click Next to continue installation.

Introduction 15


The Ready to Install screen will appear, to indicate that the Setup Wizard is ready to install StyleLink.Begin installation by clicking Next.

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A progress bar will show installation as it proceeds.

Introduction 17


After StyleLink has been successfully installed, click Close to exit the Setup Wizard.

1.3.1 Regional Settings

While StyleLink is currently offered with an English language interface only, it is designed to presentdata using regional formats and units. Most notable is temperature data which is appropriatelypresented in Fahrenheit or Celsius depending on the configuration of the user's Windows operatingsystem. Common configuration errors result in Celsius temperatures being reported as Fahrenheitvalues, and vice versa.

There are some subtleties to this configuration that are worth noting to ensure that data is presentedcorrectly. StyleLink consists of two pieces of software, the System Tray application that the userinterfaces with, and a Windows service that is responsible for continually storing history data, sendingalerts etc. regardless of whether any users are logged into the machine. The first of these applicationsruns under the Windows Regional and Language settings for the currently logged in user and thesecond, the service, runs under the Regional and Language settings as set for the entire Windowsmachine. If settings for both are not similar, unexpected results can occur.

To properly configure these settings, select Control Panel from the Windows Start Menu and chooseRegional and Language Options:

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In the Standards and Formats section, choose the Language (Region) combination that is the best fit. Optionally you may select a Location as well.

Introduction 19


Making the above changes will control how data is displayed when using the currently logged onaccount. To complete the change so that the StyleLink service will report data properly, go to the the Advanced tab in this same screen:

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Click the checkbox under Default user account settings:

Note that when this checkbox is clicked you will see a warning dialog:

Click OK on this warning and then click the OK button on the Regional and Language Options dialog. As the warning above implied, you must reboot your machine to make these changes take effect.Once the machine is rebooted, all data will be presented in properly localized formats.

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2 Using StyleLink

2.1 Enabling the StyleLink System Tray Application

After installation, a StyleLink shortcut icon will appear on the desktop.

Another shortcut icon will also appear on the Start menu. Double-click on the desktop icon or select theStart menu icon to start the application.

The StyleLink battery icon will appear in the system tray to show that StyleLink is running in thebackground.

Once installed, a component of StyleLink is always running as a Windows service, even if it is notrunning on the desktop. This service continually monitors and stores system performance information aslong as the PC is running.

Note: StyleLink will not gather information when the PC is in hibernation or sleep mode. Pleasecontact your system administrator for assistance in adjusting these power management settings toavoid disruption in history monitoring.

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2.2 Accessing System Status Information

Once the StyleLink system tray application is enabled, users can access information about systemperformance and status.

The color of the icon on the system tray gives the following information about battery level:

StyleLink system is not connected

Battery charge is at or above 50%

Battery charge is between 30-50%

Battery charge is below 30%

To view percent battery charge remaining, run the mouse over the system tray icon. The percentremaining charge will appear above the icon.

To obtain more information about system performance and status, double-click on the system tray icon.

Or, right-click on the system tray icon and choose Open Detailed View.

A Detailed View display will appear. This view provides detailed information about battery level, percentload, charge current, and other power system performance measures.

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A smaller, dockable view of the system parameters may also be used. To access this view, right-clickon the system tray icon and choose Open Dockable View.

A Dockable View will appear. This view provides the same performance measures as the Detailed View.However, measures are presented with smaller icons or acronyms.

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Dockable View - icon view Dockable View - text view

2.3 Using the Detailed View

The Detailed View shows the status of the power system.

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The top section of the display shows the time remaining in hours and minutes before the battery losescharge. Also shown are percent battery charge remaining and percent load on the system.

Charge Remaining shows a percentage value and visual representation of the amount of battery chargeremaining to power the system. The unit will operate normally with a charge remaining between 50-100%. The unit will emit warning beeps if the charge remaining drops below 50%. The warning beepscan be muted by pressing the alarm mute pushbutton located on the (RUI) Remote User Interface (seeyour cart manual for more details). The unit will emit warning beeps again if the charge remaining dropsbelow 30%. The unit will shut down if the charge remaining falls below 0%. It is recommended that theuser plug in to charge the battery as often as possible.

Load shows a percentage value and visual representation of the draw on the power supply. Percentload will vary, depending on the number of items plugged into the power supply. If nothing isplugged in, load will be zero and the Detailed View will display a "No Load" message. If percent

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load gets above 100%, the power supply will show a flashing red light, emit a series of warningbeeps, and shut down after a short time delay.

The middle section of the display shows battery voltage, input voltage, charge current, systemtemperature and battery cycles.

Acceptable ranges for these values are shown below:

Battery Voltage 10.5 - 14.7 or 21 - 29.4 Volts DC

Input Voltage 101 - 133 Volts AC

Charge Current 0 - 11.5 DC Amps

System Temperature 0 - 52 C or 32 - 125 F

Battery Cycles n/a

If readings are outside the normal range for any of these values, unplug the power system, turn off theStyleView Power System, and contact Ergotron Technical Support.

The bottom section of the display shows any messages related to system status.

Power Source shows the power supply that is being utilized by the system:

Line indicates power is being drawn from a wall socket. Battery indicates power is being drawn from the battery. Not Connected indicates that the unit is not connected to the computer.

System Status shows any problems with the power supply:

Normal indicates that the system is working properly..Not Connected indicates that the unit is not connected, so no system status information is

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available.Any other fault shown will have a definition in the Troubleshooting Section, clinking on thefault will bring up the section regarding the individual fault and what to do in response toreceiving the fault.

Battery indicates whether the battery should be replaced:

Good indicates that the battery is in good health.Replace indicates that battery is approaching the end of its lifetime and should be replaced.Unknown indicates that battery replacement status can not yet be determined. StyleLinkrequires a minimum of one discharge cycle starting at 100% charge remaining to acquiresufficient information to provide replacement status. When the battery enters a charging stateafter a period of discharge, replacement status will be calculated.

StyleLink records the number of times battery replacement has been indicated. Optionally, emailnotifications can be configured to inform users if replacement is warranted. Please see ChangingSettings and Changing Notification E-mail Contacts for more information.

2.4 Using the Dockable View

The Dockable View shows the status of the power system. The user may adjust the view to use eithericons or text acronyms to indicate performance measures.

or

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Each icon or text acronym on the view represents a StyleLink performance measure. Specificdescriptions of each measure can be found in the section Using the Detailed View.

Note: The color of the text for the Charge Remaining and Percent Load in the Dockable View willmatch those provided in the Detailed View. The color change between green, yellow, and red can beused as visual cues to system issues in a fashion similar to the bar displays on the Detailed View.

Icons are presented in the Detailed View to represent each measure. These icons are also used on theDockable View. Moving the cursor over a measurement icon or text acronym will display a Tool Tipdescribing the item. A key to the icons and text acronyms is also provided below. Some measures usealternate icons depending on the current status of the system. A key to non-numeric values is included.

Icon

Text

Measure Icon

Text

Measure Status Abbreviations

TR Time Remaining PS Power Source Line (LN)

CR Charge

Remaining

PS Power Source Battery (BAT) or Not Connected (NC)

PL Percent Load SF System Fault No Fault (NF) or Not Connected (NC)

BV Battery Voltage SF System Fault Emergency Power Off (EPO), Temp High

(TH),

Power Off / Temp High (POTH)

IV Input Voltage BR Battery

Replacement

Good (GD) or Unknown (UK)

CC Charge Current BR Battery

Replacement

Replace (REP)

ST System

Temperature

BC Battery Cycles

The Dockable View can be dragged around the desktop using the mouse by left-clicking on the Ergotronlogo, holding the mouse button down and dragging the view to a new position. If the view was dockedand is pulled away from the desktop edge, it will snap to a floating view. When the floating view is movedto overlap the right or bottom edge of the desktop, the view will orient itself and dock to the desktopedge.

Drag this icon to move Dockable View.

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Dockable View - docked right

Dockable View - docked bottom

A context menu is available for the Dockable View. This can be accessed by right-clicking the form andprovides access to various view options.

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The performance measures displayed can be turned on / off by clicking the check mark next to the itemto be shown / hidden. The view will be immediately refreshed to include only those items that are stillchecked.

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In addition to dragging the view to a desktop edge, this view can also be docked using Dock > SelectedSide from the context menu.

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The view may also be changed from icons to text, or vice versa, using Mode > Selected Style from thecontext menu.

The user can quickly switch from Dockable View to the standard Detailed View view by clickingDetailed View on the context menu, or by pressing [Alt][D] on the keyboard.

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To close the Dockable View, click Close in the context menu.

2.5 Toggling Between Views

The user can quickly switch from the Detailed View to the Dockable View by clicking File > Switch toToolbar View on the menu, or by pressing [Alt][D] on the keyboard.

The user can quickly switch from the Dockable View to the standard Detailed View view by clickingSwitch to Normal View on the context menu, or by pressing [Alt][D] on the keyboard.

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2.6 Closing the Detailed or Dockable View

To close the Detailed View display, click File on the menu at the top of the screen and choose Exit.

Or, close the Detailed View by clicking on the X at the top right corner of the screen.

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To close the Dockable View display, right-click the view and choose Close.

Note: After closing either view, StyleLink will continue to run in the background. The StyleLink iconwill also remain in the system tray. To completely exit the desktop application, see Exiting the StyleLinkSystem Tray Application.

2.7 Exiting the StyleLink System Tray Application

To exit the StyleLink System Tray application, right-click on the StyleLink icon in the system tray.

Choose Exit StyleLink to close down the application.

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Once installed, a component of StyleLink is always running as a Windows service, even if it is notrunning on the desktop. This service continually monitors and stores system performance information aslong as the PC is running.

Note: StyleLink will not gather information when the PC is in hibernation or sleep mode. Pleasecontact your system administrator for assistance in adjusting these power management settings toavoid disruption in history monitoring.

2.8 Handling Automated Shutdowns

StyleLink can be configured to automatically shutdown the computer when charge remaining reaches anindicated threshold. For information on activating the automated shutdown feature, see ChangingSettings. StyleLink must be running in the system tray for the automated shutdown to be active.

The automated shutdown threshold is monitored when the Power Source is indicated as Battery. Ifcharge remaining hits the indicated threshold, a warning window will appear. A timer will be presentindicating the length of time until StyleLink begins shutting down the computer. The timer begins at 30seconds.

Warning window - count down proceeding

The warning window will ask the user whether the shutdown should be aborted. The user may choose toabort, or allow StyleLink to continue with its automated shutdown procedure.

To abort the shutdown, select the button labeled Yes, stop shutdown, or click the red X inthe upper right hand corner. Both actions have the same effect. It is recommended that theuser then immediately save any work, and connect the unit to a wall socket for battery

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charging.

To continue the shutdown immediately, select the button labeled No, shutdown now.StyleLink will discontinue the count-down and move directly to shutdown if this action isselected.

If the timer is allowed to expire, StyleLink will also commence with the shutdown action.

Note: If the timer expires or the user does not elect to abort the automated shutdown, StyleLink willclose any open applications, without saving any work, as it progresses to computer shutdown.

Aborting a shutdown will disable the automated shutdown until the battery has been switched over toLine power for charging. At this point the automated shutdown function is once again enabled and StyleLink will be monitoring for low charge remaining if the Power Source returns to Battery.

3 Managing StyleLink Settings

3.1 Changing Settings

The Settings screen allows the user to review or change hardware and software settings. To access thisscreen, click File on the menu at the top of the Detailed View and choose Options.

The Options screen will appear displaying a series of tabs representing categories of options supportedby StyleLink. The first tab displayed will always be the General tab.

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If security is enabled by setting a password, none of the other tabs will appear until the user first entersa valid password and clicks the OK button.

Click OK to save new settings and close the Options screen, or click Cancel to retain previous settings

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and close the Options screen.

3.1.1 Setting Passwords

Users and network administrators may choose to control access to StyleLink Options by protectingthem with a password. To set the Options password, click the Set Password button on the Securitytab of the Options form:

The user is presented with a standard password entry dialog:

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Any combination of upper and lower case letters and numbers may be used for the password. Onceentry is complete click the OK button or hit the Enter key to accept the changes.

Once a password is set, the user must always enter the password to gain access to the Optionssettings.

Note: If the password is lost for a given StyleLink installation, the only means to regain access is tocompletely uninstall and reinstall the application. Reinstalling or upgrading to a new release will notreset the password.

3.1.2 General Settings

The General settings tab contains contains:

IdentifiersHistory LoggingOther Options



Cart Name The Cart Name is a free form text value that can be used toname individual carts in a meaningful way in order to simplifysupport and management. The default Cart Name is thesame as the Computer Name. There is no specific syntax forthis field, the example provided above is just one possiblenaming convention. Important: If you are monitoring cartusing the Enterprise Monitor the Cart Name is theunique ID for a cart. Naming two carts the same namewill result in errors in the Enterprise Monitor. Renaminga Cart Name will result in a new cart in the EnterpriseMonitor.

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History File Path The history file path determines where the data history for theattached power supply will be stored. This history file is whatis used to supply the information when generating performance history graphs and is also the file sent toErgotron technical support when emailing history.

When this setting is changed and a populated history filealready exists, it will be copied to the new directory and allsubsequent readings will be appended. Note however, in thissituation any history file in the new location will be replaced.

Start Stylelink at WindowsLogon

Enables support for the Dockable View. This is checked bydefault.

Show the Stylelink Icon inthe Notification Area

If checked, the StyleLink icon will appear in the lower righthand Windows System Tray area.

3.1.3 Configuring Alerts

Desktop and email based alerts can be configured using the selections on the Power System Eventstab.



To trigger email notification to selected addresses if the battery charge remaining decreases to aselected threshold, check this box and enter the two levels of charge remaining at which to send anemail.

To trigger a second email notification to selected addresses if the battery charge remaining decreasesto a selected threshold, check this box and enter the two levels of charge remaining at which to send anemail.

Users may also choose to have StyleLink send an alert email notification to selected addresses if the

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number of replace battery warnings has reached a selected threshold. To enable these alerts, checkthis box and enter the count of replacement warnings at which an email should be sent.

To also receive a notification area balloon whenever alert situations occur, check the Appropriate LocalNotification box.

To use the alert functionality, Email Settings and Notification E-mail Contacts information must beprovided.

3.1.3.1 Changing Notification E-mail Contacts

The E-mail notifications area allows the user to add, change or delete email information. E-mailsettings must be provided to enable automated alert notifications and to allow one-click submission ofhistory files to Ergotron Technical Support.

This area is located at the bottom of the Power System Events Tab.

Enter a new contact by clicking the Add button.



This is the Stylelink Contact Form.

Enter a contact and check the box next to the notifications you want them to receive.

To edit an existing contact, double click on the contact in the Email Notifications area

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The contact will open in the Stylelink Contact Form where you can change the address or toggle alertson/off.

Click OK to save the changes.

To remove an existing contact, double click on the contact in the Email Notifications area

The click Remove



The contact is gone and is not retrievable

Definition notification checkboxes

ChargeRemaining

Address will receive alerts when charge remaining has declined to the levelsdefined in the Options screen.

ReplaceBattery

Address will receive alerts when the battery replacement indicator has occurredthe number of times defined in the Options screen.

SystemStatus

Address will receive alerts when the power supply exceeds the maximumallowable internal temperature.

Click OK to save contact settings and close the Contacts screen, or click Close to retain previoussettings and close the Contacts screen.

3.1.4 Email Settings

SMTP mail server settings are required to use email functions from StyleLink. This information can beacquired from a network administrator.

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Settings should be entered as follows:

SMTP Server Address of the SMTP server used to send outgoing email at theuser's facility.

Port Port that the SMTP server uses to listen for outgoing email. MostSMTP servers use a value of 25.

RequiresAuthentication

Some SMTP servers require a user account against which toauthenticate outgoing email. Check this box if outgoing mail requiresauthentication. When this item is checked, the Send As boxes willbe enabled.

Send As(username /password)

If authentication is indicated, provide the username and password ofthe account against which to authenticate outgoing email.



3.1.5 Automatic Shutdown

Stylelink can automatically shutdown your computer when the charge remaining drops below a certainpercentage. This can help prevent damage to the battery and loss of data.

To Enable Automatic Shutdown, check the box and set a value for Charge Remaining. The defaultcharge remaining value is 20%.

Note: StyleLink must be running in the system tray for the automated shutdown to be active. It isrecommended that the "Automatically start StyleLink at login" setting be activated when using theautomated shutdown option.

Cart ID The Cart ID is a free form text value that can be used to name individualcarts in a meaningful way in order to simplify support and management.There is no specific syntax for this field, the example provided above is just

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one possible naming convention.

Unit ID The default Unit ID Number that appears was added to the unit duringmanufacture. This number is not unique to the individual unit. Users maychoose to assign the unit a unique ID by typing a number into the fieldprovided. This field is limited to numeric values.

History FilePath

The history file path determines where the data history for the attachedpower supply will be stored. This history file is what is used to supply theinformation when generating performance history graphs and is also the filesent to Ergotron technical support when emailing history.

When this setting is changed and a populated history file already exists, itwill be copied to the new directory and all subsequent readings will beappended. Note however, in this situation any history file in the newlocation will be replaced.

4 Using Version and Update Functions

4.1 Finding Version and Contact Information

To access information about the installed version of the StyleLink software, click Help on the menu atthe top of the Detailed View and choose About.

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The following screen will appear, showing version, copyright, and contact information. Click OK to closethis screen.

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Click OK to exit the About screen.

4.2 Checking for StyleLink Updates

A menu option is available to check for recent StyleLink software updates from the StyleLink SystemTray application menu or the Detailed View menu. To use this function, the computer on which StyleLinkis running must have internet access.

To check for updates from the StyleLink System Tray, right-click the system tray icon. Select the menuoption Check for Updates.

Or, if using the Detailed View, select the menu option Help > Check for Updates.

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The StyleLink application will check if the version currently running is up-to-date for the StyleView model.If the version is current, a confirmation will be provided.

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If a more recent version of StyleLink software is now available, a message will indicate this status andprovide a link to download the new version.

Clicking the Download Updated Version link will open an internet browser window and load a pagefrom which the user can begin the download process.

5 Troubleshooting

5.1 System Status

5.1.1 Overload

Overload Fault

What does this mean?

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If the Stylelink system status reads Overload Fault, the cart’s power system is unable toprovide power to the devices plugged into the cart.

Why do I care?

In this situation, the amount of current being used by the devices plugged into the cartexceed the capability of the power system and your devices won’t power up.

What should I do?

Check the current rating of the devices plugged into the cart (the current ratings arelisted on your device’s nameplate) – it will say something like 1.2 amps or whatever theactual current is for your device. If the total current of all devices plugged into the cartexceeds 2.1 amps, you can lower the load by removing a device so that the total currentis less than 2.1 amps.

Alternatively, some devices use power supplies that are not power factor corrected.Those devices can actually use up to twice as much current as is actually required.There are a number of commercially available power supplies that incorporate powerfactor correction – contact the manufacturer of your device for help, or check on-line forafter-market power factor correction power supplies that will replace your non-powerfactor corrected power supply for your device.

If the problem persists, contact Ergotron Technical Support

Email: [email protected]

Phone: 800-888-8458

5.1.2 Inverter Fault

Inverter Fault


If the Stylelink system status reads Inverter Fault, the cart’s power system is unable toprovide power to the devices plugged into the cart.

Why do I care?

In this situation, a failure of the inverter causes devices plugged into the cart to poweroff; they can’t be used.

What should I do?

You can try to recycle the power by turning the cart on and off with the UI.

If the problem persists, contact Ergotron Technical Support.

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Phone: 800-888-8458

5.1.3 Over Temperature Fault

Over Temperature Fault


If the Stylelink system status reads Over Temperature Fault, the power system hasshut itself off due to a higher than normal temperature.

Why do I care?

If the power system detects temperatures which may cause a reliability or unsafecondition, it will shut itself off. This means that devices plugged into the cart will also notbe usable since power is removed from them as well.

What should I do?

Ensure that the room where the cart is does not exceed the operating temperature (29-degrees C/ 85-degrees F). Move the cart to a cooler location. You may need to let thecart cool down before recycling power with the UI. If the room is below maximumoperating temperature, check the fan on the power module for dust and debris thatcould be blocking the power module airflow; vacuum the base of the cart and the fan ifnecessary.



Phone: 800-888-8458

5.1.4 Battery Status Fault

Battery Status Fault


If the Stylelink system status reads Battery Status Fault, the cart’s battery has becomecompletely depleted. This means that the battery voltage has dropped to less than 21volts (instead of the normal 24 volts). It could also be that this is due to a shorted cell orcells within the battery or the battery has been removed from the cart or is disconnected.

Why do I care?

When the battery voltage drops below 21.0 volts the power system in the cart will not

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operate. Consistently depleting the batteries in this way will quickly deteriorate theirusable lifetime.

What should I do?

Try recharging the batteries by plugging the cart into a wall outlet. If recharging does notsolve the problem, then check the batteries to ensure they are present and theconnections are good. If the batteries are present and the connections are OK, thenyour batteries have failed and need to be replaced. You need to replace both batteriesat the same time with like brand, voltage, and capacity.



Phone: 800-888-8458

5.1.5 Charger Fault

Charger Fault


If the Stylelink system status reads Charger Fault, the power system is unable torecharge the cart’s batteries.

Why do I care?

If the batteries are not able to be recharged, you will not be able to use your cart unlessit is plugged into the wall.

What should I do?

Contact Ergotron Technical Support.


Phone: 800-888-8458

5.1.6 BBC_Not_Connected_Fault

Battery Balance Circuit Not Connected (BBC Not Connected)

What does this mean?If Stylelink system status reads BBC Not Connected an integral portion of the chargingcircuitry within the power system has become disconnected somehow. The batterybalance circuit is responsible for maintaining and regulating the batteries to keep themcharging safely and efficiently.

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Why do I care?If this fault condition is ignored, the life of the batteries will rapidly decline and they maybecome unsafe.

What should I do?Call Ergotron Technical Support.


Phone: 800-888-8458

5.1.7 BBC_Fault

Battery Balance Circuit Fault (BBC Fault)

What does this mean?If Stylelink system status reads BBC Fault, this means that the Battery Balance Circuithas entered a fault state in which the BBC Circuit and the Charger will shut off tomaintain safety. The faults can occur due to BBC high temperature or an over voltagecondition. It may also occur if only one battery was recently replaced.

Why do I care?This fault condition will cause the charger to shut itself off. If the problem is persistentsuch that the power system will not fully charge (or over charge) the batteries, this willquickly deteriorate the life of the batteries.

What should I do?Check to ensure the room temperature is normal (84-degrees F/ 29-degrees C orlower). Ensure that both batteries were replaced at the same time – never replace onlyone. Check for obstructions blocking the air vents at the rear of the cart.

If the problem persists, contact Ergotron technical support:


Phone: 800-888-8458

6 Enterprise Administration

Chapter 7: Enterprise Administration covers four topics. If you plan to use any of the Enterprisefeatures please read all four topics. Enterprise features require system administrator level access andknowledge of networking, Microsoft Active Directory, and Microsoft Group Policy Management.

1. Getting Started2. Fleet Install Using MS Group Policy3. Remote Configuration Using MS Group Policy4. Configuring Clients for Enterprise Monitor

Enterprise Administration 59


6.1 Getting Started

The steps provided below are to be used by an Administrator to remotely install the StyleLink

Application to one or many computers on your network. These steps make the assumption that

you are familiar with and currently use Microsoft Active Directory to manage your network.

Getting Started:

1. Download StyleLink installer at:

http://www.ergotron.com/SupportCenter/StyleLinkDownload/tabid/197/language/en-

US/default.aspx

2. Download the Microsoft Management Console (MMC) 3.0 at:

For XP:http://www.microsoft.com/Downloads/info.aspx?

na=22&p=1&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=&u=%2fdownloads%

2fdetails.aspx%3fFamilyID%3d61fc1c66-06f2-463c-82a2-cf20902ffae0%26DisplayLang%

3den

For Server 2003:http://www.microsoft.com/Downloads/info.aspx?

na=22&p=2&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=&u=%2fdownloads%

2fdetails.aspx%3fFamilyID%3d4c84f80b-908d-4b5d-8aa8-27b962566d9f%26DisplayLang%

3den

3. Download the Microsoft Group Policy Management Console at:

http://www.microsoft.com/downloads/details.aspx?FamilyId=0A6D4C24-8CBD-4B35-

9272-DD3CBFC81887&displaylang=en

4. Copy StyleLink.adm from the Tools folder in the location where you installed the

StyleLink Application.

6.2 Fleet Install Using MS Group Policy

The following steps specify how to create a group to install the StyleLink Application Remotely.

1. Open Active Directory Users and Computers using Microsoft Active Directory

http://www.ergotron.com/SupportCenter/StyleLinkDownload/tabid/197/language/en-US/default.aspx

http://www.ergotron.com/SupportCenter/StyleLinkDownload/tabid/197/language/en-US/default.aspx

http://www.microsoft.com/Downloads/info.aspx?na=22&p=1&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=&u=%2fdownloads%2fdetails.aspx%3fFamilyID%3d61fc1c66-06f2-463c-82a2-cf20902ffae0%26DisplayLang%3den




http://www.microsoft.com/Downloads/info.aspx?na=22&p=2&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=&u=%2fdownloads%2fdetails.aspx%3fFamilyID%3d4c84f80b-908d-4b5d-8aa8-27b962566d9f%26DisplayLang%3den




http://www.microsoft.com/downloads/details.aspx?FamilyId=0A6D4C24-8CBD-4B35-9272-DD3CBFC81887&displaylang=en

http://www.microsoft.com/downloads/details.aspx?FamilyId=0A6D4C24-8CBD-4B35-9272-DD3CBFC81887&displaylang=en

StyleLink Client60


2. Right Click computers>new>group

3. Create a group for your Stylelink fleet install



4. OK

5. Double Click on the group you just made

6. Click members tab

7. Click add button

8. Click Object types

StyleLink Client62


9. Uncheck everything

10. Check compters only

11. Type in computer name if know them

12. If not, click advanced>find now> and select the computers from the list



13. Now the group is set up

14. Open Group Policy Management Console

StyleLink Client64


15. Open the domain in which you wish to perform a fleet install

16. Right Click on the domain

17. Select create and link a GPO here

20. Name the new GPO



21. Select the GPO

22. Click Ok to the warning

23. Select Authenticated Users under Security filtering

24. Click remove

25. Click OK

26. Click add

27. Type the name of the security group you created in step 7

28. Right click on the GPO you just created

29. Select edit

30. Goto Computer Configuration>Software Settings> right click on software installation

31. Select new>package

32. Select the StyleLink.msi file from the NETLOGON folder

StyleLink Client66


33. Select advanced and click ok

34. Click OK in the properties window

35. Close Group Policy Editor. Note: Group Policy Editor is different than Group Policy



Management Console

36 StyleLink Fleet install is ready – it will install once the Group Policy is replicated to all

domain controllers and Group Policies on the target computers are refreshed. Then

Stylelink will install after the next login. See Remote Configuration to configure settings

on your carts.

6.3 Remote Configuration Using MS Group Policy

The following steps show how to remotely configure settings on your cart.

Remote Configuration (configure settings on your carts)1. Return to Group Policy Management Console

2. Open the domain in which you wish to perform a fleet install

3. Right Click on the domain

4. Select create and link a GPO here

StyleLink Client68


5. Name the new GPO

6. Select the GPO

7. Click Ok to the warning

8. Select Authenticated Users under Security filtering

9. Click remove

10. Click OK

11. Click add

12. Type the name of the security group you created in step 7

13. Right click on the GPO you just created

14. Select edit

15. Right click on administrative templates under computer configuration

16. Select add/remove templates



17. Click add

18. Browse to the Stylelink ADM file you downloaded earlier

19. Click open

20. Click close

21. Double click on administrative templates under computer configuration

22. Select Ergotron>Stylelink

StyleLink Client70


23. Computer level settings for Security, Alerts, and Contacts are set for the security group

inside each folder

24. Double click on administrative templates under User Configuration

25. Select Ergotron>Stylelink

26. User level settings are set for the security group inside each folder

6.4 Configuring Clients for Enterprise Monitor

To monitor clients from the Stylelink Enterprise Monitor they must be configured with the propersettings.

Configuration

1. The Windows SNMP Service must be installed and running.

To find our if it is currently running, go to Control Panel > Administrative Tools



Open Services

If SNMP Service is installed, you will see this entry:

Ensure SNMP Service is started and set to Automatic

If SNMP Service isn't listed, you need to install it.

To install the SNMP Service:

Go to Control Panel> Programs and Features

Click on Turn Windows features on or off

Check SNMP Feature and click OK

StyleLink Client72


2. The IP address of the Enterprise Collection Service must be entered in the registry.

Open Regedit

Navigate to HKEY_LOCAL_MACHINE>SOFTWARE>Ergotron>StyleLink

Select EnterpriseServerAddress



Enter the collection service IP address

Note: SNMP and IP Address can be set on the entire fleet using Microsoft Group Policy.

StyleLink Client74


Index- A -About Ergotron StyleLink 4

About, contact information 50

About, copyright information 50

About, version information 50

automated shutdown, abort 36

automated shutdown, handling 36

- B -battery icon 21, 22

battery temperature 24

battery voltage 24

- C -charge current 24

charge remaining 22, 24

Check for Updates 52

close detailed view 34

contact information 50

contacts 44

contacts, email 44

contacts, notification 44

contacts, SMS 44

copyright information 50

- D -Detailed View 24

disk cost 5

Dockable View 27

- E -enable StyleLink 21

Exit StyleLink 35

- I -icons 28

input voltage 24

installation 5, 17

installation folder 5

installation, disk cost 5

installation, history file path 5

installation, installation folder 5

installation, localization 17

installation, regional 17

installation, required disk space 5

installation, setup wizard 5

- L -Localization 17

- M -menu 34, 35, 50

menu, About... 50

menu, Check for Updates 52

menu, Exit 34

menu, Exit StyleLink 35

- N -normal ranges 24

- O -Open Detailed View 22

Open Dockable View 22

Options 37

Options, login 37

- P -percent load 24

power source 24

- R -Regional Settings 17

required disk space 5

Index 75


- S -settings 37, 39, 40, 42, 44, 47, 49

settings, alerts 42

settings, automated shutdown 40

settings, automatic start 40

settings, battery replacement alert 42

settings, cart ID 49

settings, charge remaining alert 42

settings, desktop notification alerts 42

settings, email contacts 44

settings, email server 47

settings, enable dockable view 40

settings, general 40

settings, hardware 49

settings, hide StyleLink icon 40

settings, history file path 49

settings, localization 17

settings, login 37

settings, passwords 39

settings, regional 17

settings, security 39

settings, shutdown abort 36

settings, unit ID 49

setup 5

setup wizard 5

shortcut icon 21

StyleLink overview 4

system fault 24

system requirements 5

system tray 21

- T -time remaining 24

toggling views 33

- U -updates 52

- V -version information 50

view battery level 22

view, detailed 24

view, dockable 27

view, toggling 33

Documents

StyleLink 6 Client 6010